Air New Zealand Reviews
Latest Reviews
★☆☆☆☆
“Auckland to LAX on a 777-300 - TERRIBLE !!!”
Written on: 12/06/2013
We have travelled extensively but our flight a week ago on Air NZ's 777-300 was the worst we have ever had. The seating is cramped, the aisles are so narrow there would be no hope of escape should there be an emergency, and if the person in front of you reclines their seat, it is right in your face. It was almost impossible to eat the meal as there was not enough elbow room to be able to eat comfortably. We arrived totally exhausted and unable to enjoy the first few days of our time with... (read more)
★★★★☆
“MEALS ON AIR NEW ZEALAND”
Written on: 18/03/2013
Going to Vancover on Air New Zealand haven,t been on a long flight before , l am dairy free no cheese etc, but can,t find on the list what to have, as l am not a vegan and vegetaran meals may have milk in them, l am a meat eater, so what do l order, Thanks Lorraine (read more)
★★☆☆☆
“Rocket Prices + luggage charges Kia ora visitors watch...”
Written on: 06/01/2013 by Kaethe
As a silver member(myself) and gold member(another family member)with Air NZ and the situation we experienced today at one of the national airports I will never recommend Air NZ to my visitors from Europe or actually to anyone again. A Visitor pays for a one way ticket to Australia more than NZ $ 1080 (bag and seat) and on top the airlines challenges hand luggage which is recognized on flights from and to Europe and other airlines(and coming in to NZ no charge on travelling on a domestic... (read more)
★★★★★
“Best in the air”
Written on: 29/12/2012 by salsburns (6 reviews written)
I have traveled with Air New Zealand over 6 times. I have found them to be efficient and well organized. I also found that when I travel they are friendly and helpful. Price wise they are very similar to the other airlines. I would fly Air New Zealand over any airlines. (read more)
★☆☆☆☆
“Customer Service”
Written on: 28/12/2012 by MartinEvans
I called Air New Zealand Sydney office today to try to change a flight. After 25 minutes on hold A recorded message told me that the office was now closed. How can any company treat their customers like this? I understand that the intention is to dissuade us from personal contact but this has simply dissuaded me from ever flying with Air NZ again. (read more)
★★☆☆☆
“Average ”
Written on: 27/11/2012
We flew from London to LAX with Air New Zealand, we found the seats in economy to be very uncomfortable and cramped, there was a man on the end of our row asleep for most of the flight so it was awkward to get up to use the bathroom without waking him up. There is no leg room and the tray was broken on my seat. It's very annoying when the person in front reclines their seat, if you want to sit in the upright position you have to strain your neck to watch your TV screen. The staff were ok,... (read more)
★★★★★
“Seriously Good Food”
Written on: 27/11/2012
I have traveled internationally on a number of airlines over the last 5 years and Air New Zealand genuinely seems to be a cut above. The service was great, food easily the best I have had on an plane and wine was great too. Not bad for economy class. There were no delays and no problems with baggage. Definitely better than Qantas! (read more)
★★★★★
“Exceptional quality of service that is surely systemic.”
Written on: 18/09/2012 by JamesSamoa
Flights booked:Paris,UK, LA, Aukland and finally Samoa. What could go wrong, on my part, did go wrong. I was met at every level by friendly, helpful staff who, in hindsight, were highly skilled in supporting me to remain calm and optimistic. I've had difficulties with flights in the past (not Air New Zealand I hasten to add) and have been met by frustrated indifferent staff. The Quality of service i have experienced, all the way through is surely due to quality systemic functioning and... (read more)
★★☆☆☆
“Loyal customer disappointed with Air New Zealand”
Written on: 26/08/2012
I have just returned from a trip to Australia from Auckland New Zealand, flying to the Gold Coast and returning via Sydney. As an overseas flight is an occasion for my wife and self we opted to travel with Air New Zealand as we have generally done so on most occasions when travelling to Australia - and further abroad. We tend to avoid the budget airlines if possible as we like the 'sense of occasion' of a drink and a meal on board an international flight. As the flight to Coolangatta on the... (read more)
★☆☆☆☆
“Don't Fly NZ Airline!”
Written on: 10/08/2012
The flight from Perth to Auckland was uncomfortable in an old plane. There was little food or drink offered and inflight entertainment was mostly old movies or Asian movies. The flight was also too hot and stuffy. The flight from Auckland to LA in a more modern plane had more comfortable chairs and good leg room but again the same selection of movies,lack of food and drink (and also having to hear the ridiculous safety message again). Only one main bag was allowed unless you paid for extra... (read more)
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Showing 1 - 10 of 80 Reviews
★★★★★
“LA Tastic”
Written on: 22/07/2012 by johnsmart (2 reviews written)
I fly with Air New Zealand to LA and it was brilliant, good value and far better than American Airlines who I have flown with before. Thank you guys! (read more)
★★★★☆
“Great staff. Great sleep ”
Written on: 18/07/2012
How better to spend 14 hours in the air than asleep with ample leg room and cheerful staff who have a bit of banter amongst them. Big love for the staff on flight Vancouver to Auckland. (read more)
★☆☆☆☆
“Best part of being a kiwi......”
Written on: 06/07/2012
.....abroad is that you barely have to use this poor excuse for an airline any more. (read more)
★☆☆☆☆
“Terrible Customer Service”
Written on: 18/04/2012 by bg29070 (1 review written)
Not only were they not helpful, but they were the cause of deliberately making me miss my connecting flight with them due to laziness and indifference. They knew that I had to get medications urgently but they didn't care. I was treated with a cavalier attitude. Despite holding up four other connecting flights for other passengers, they would not hold up my connecting flight for 5 minutes! That was all that was required. No, they had made their decision - you will sleep in the hotel and... (read more)
★☆☆☆☆
“Disappointing!”
Written on: 29/03/2012
We recently travelled to Sydney – on our return one of our bags was badly damaged...so I emailed their baggage services team 2 weeks ago and I am still to hear back from them which I think is really slack customer service for NZ's major airline – inflight staff could do with a better attitude too, they seemed like they really didn't want to be there. (read more)
★☆☆☆☆
“Rubbish”
Written on: 31/01/2012 by scottluxy
On returning from my holiday back home from Auckland to perth I found the Air Zealands service was terrible.The welcome onto the plane is half arsed and unprofessional.Since My wife and two children paid for the "works" I politly enquired why the inflight entertainment was not working and asking me for a payment,I was ruddly told it will get fixed but it was a choice of delaying the flight or fixing the entertainment. I found the safety rundown tacky and weird prior to takeoff. Children were... (read more)
★★★★☆
“Direct to Vancouver”
Written on: 25/11/2011 by dhfisher
This is the best way to get to Vancouver. You get on in the evening and wake up in the morning to arrive at Vancouver. Rhonda and her team were exceptional and it was a delight to be on their flight. The service and smiling face help to make a long flight more enjoyable. (read more)
★★★★★
“Proud Kiwi Service”
Written on: 03/08/2011 by blambert (3 reviews written)
I have flown many Air NZ many times but the time that I was most impressed was after a trip in the United States, as soon as I boarded the plane in LA the kiwi accent and the kiwi service was amazing, made me feel like I was at home sraight away. The crew were kind and looked after us well with plenty of drinks and comfort. Always proud to show off our national airline it has a uniqness being onboard that makes it different to others, Well done Air NZ!! (read more)
★★★☆☆
“With only a short haul flight to Sydney from Auckland...”
Written on: 10/03/2011
With only a short haul flight to Sydney from Auckland it was an ideal time to watch a movie. After swiping my card to pay for the movie, it said there was an error and to try again later. 13 times later and still nothing happened. The flight attendant was very helpful and did a manual connection from the back of the plane that enabled me to watch the movie. She said it was complimentary as they were having problems with the credit cards with a chip in them (mine was one of these).
Upon...
(read more)
★☆☆☆☆
“My friends and I flew with Air New Zealand over...”
Written on: 22/02/2011 by john zerbo (1 review written)
My friends and I flew with Air New Zealand over Christmas. Our luggage was lost and we were stranded without warm clothing, basic necessities and of course our holiday gifts. The airline misplaced 1/4 of the flights bags and of couse blamed it on the weather conditions. We understood that these things happen but my complaint is not about lost baggage but about the way they handled us. Over the next week, we were given over 15 different phone numbers, many wrong numbers, lied to and told so... (read more)
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Showing 11 - 20 of 80 Reviews
★★★★★
“My Air NZ long haul trip was by far and away the best...”
Written on: 09/02/2011
My Air NZ long haul trip was by far and away the best long haul flight I have ever experienced. The food was excellent, and the ice-cream was a nice suprise. IFE is fabulous, a great range of movies, tv shows and music. The flight attendants were wonderful. Very relaxed and cheerful. I was sorry (and quite suprised) to see so many negative reviews on this site (read more)
★☆☆☆☆
“New seat options are a shocker. Cattle class....”
Written on: 11/12/2010
New seat options are a shocker. Cattle class. Appalling staff, rude and obnoxious. Written complaint has had no proper reply. Paid for the premium service and didn't get it. A crew member told us Business class has been dropped because the seats were mostly occupied by upgrade requests. A bit rough on passengers who were led to believe if you flew with them enough, this was a benefit for being loyal. (read more)
★★★★★
“Dear Sirs ”
Written on: 04/11/2010
Dear Sirs
In 40 years of flying, I have never before written a letter of praise. However, my husband and I recently flew from Hong Kong to New Zealand and back again on Air New Zealand. I was delighted at the happy and helpful attitude of the staff, the excellent quality of the food, the leg room in Premium Economy, the entertaining safety rules (that I watched in both directions!), the fact that the in-house entertainment was on for so long, the variety of films and the sheer...
(read more)
★★★★★
“This flight was actually really good. The staff were...”
Written on: 20/10/2010
This flight was actually really good. The staff were very friendly and the food was quite good. The entertainment system was good and the staff dealt very well with the crying toddler and her family. They managed to pacify the child, find an entertainment pack for her and not offend the family- not as easy a feat as you would think.
We continued to Manila from Sydney airport (with Air New Zealand) and despite the fact we were flying on an old plane with no entertainment system they were...
(read more)
★★★☆☆
“The new economy service between Australia and New...”
Written on: 16/10/2010
The new economy service between Australia and New Zealand is very budget. Very tight seats. Entertainment system did not work. Food was poor quality (small meat pie or battered chicken with coleslaw). Indifferent staff. (read more)
★☆☆☆☆
“Terrible Terrible service. ”
Written on: 04/10/2010
Terrible Terrible service.
horrible staff, uncomfortable seats.
disgusting food
(read more)
★☆☆☆☆
“REALLY bad experience. Worst staff ever in LHR. The...”
Written on: 20/07/2010
REALLY bad experience. Worst staff ever in LHR. The plane was delayed from LAX to LHR, causing me to lose connection in LHR. ANZ staff in LHR screwed up by not passing payment to alternate connection through BA, and then refused to arrange for any connection flight, refused to help in any kind of shape, and left me talking to BA and BMI my self to arrange for my connection.... WORST staff ever, with bad attitudes. (read more)
★★★★★
“Great service, good offers via email once registered....”
Written on: 31/05/2010 by Dee Featist (36 reviews written)
Great service, good offers via email once registered. Flown with Air NZ twice once with a complimentary stop over in Hong Kong for a few days. Leg room is important for the 24 hour NZ flight.
I would not recommend going the Los Angeles route. Air New Zealand's apologies could not make up for the american jobsworths that spoiled a two hour stop over at LA airport.
(read more)
★★☆☆☆
“I have flown air newzealand many times before. The...”
Written on: 16/05/2010 by rodrigues (1 review written)
I have flown air newzealand many times before. The only reason I fly with them as the luggage allowance is 46kg via los angeles. Compared to other airlines they do not give value for money mainly because their inflight service is below average.
The inflight entertainment system is old and it did not worked during my flight even after re-setting. There are no magazines, newspapers to read even after requesting I was offered 1 magazine from upper class. If you take kids there are no treats to...
(read more)
★☆☆☆☆
“Air NZ has said they have improved. But its the same....”
Written on: 05/03/2010
Air NZ has said they have improved. But its the same. The prices are the costliest. The food insipid. Service non-existant. They do not show GST price thereby cheating public. I would tell people to avoid it. (read more)
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Showing 21 - 30 of 80 Reviews
★★★★★
“LAX - LHR and return trip in Premium Economy. Never...”
Written on: 21/02/2010
LAX -> LHR and return trip in Premium Economy. Never flew Air New Zealand before. Would definitely fly it again. Both outbound and inbound seats were upstairs (747-400). Had bulkhead seats coming home. They were wonderful. Try to get bulkhead seats, if possible. The flight and ground crews were great. The entertainment system was tops. The only thing that I didn't like was the food, but everyone's taste is different. I would not let this keep me from flying again with Air New Zealand. (read more)
★★★★☆
“Best for economy LAX to LHR. Has better legroom than...”
Written on: 12/01/2010
Best for economy LAX to LHR. Has better legroom than Virgin or BA and better food. Entertainment system good with a wide selection of movies. (read more)
★★★★★
“Great Flight, good food, price of the ticket was the...”
Written on: 06/01/2010
Great Flight, good food, price of the ticket was the main attraction.
Definitely Value for money!
(read more)
★★★★★
“I was travelling as an Unacompanied minor as I am...”
Written on: 03/01/2010
I was travelling as an Unacompanied minor as I am under 15 and my sister is under 12. The best service I've seen from any airline. The Auckland - Melbourne leg was during the day on a 777. The return flight was during the night and arrived at 12:30 am. Crew were very polite and even had a golf cart ready at the gate in Auckland to take us to Customs.
In flight entertainment was excelent. Comfort was good but the crew had run out of blankets after we took off but is not their fault. The food...
(read more)
★★★☆☆
“outward flight via LA was fine, but the flight from...”
Written on: 29/11/2009
outward flight via LA was fine, but the flight from auckland to london via hong kong coming home was very uncomfortable, we flow on a 777, the seats were hard and to close not enough leg room for such a long flight, 26 hours when the person in front but their seat back it felt like the seat was in your face so you had to but your seat back as well. the staff were fine but not enough water, i know you can ask for more water but some people dont like to ask. food ok not great. if i have to... (read more)
★☆☆☆☆
“I have flown Air New Zealand multiple times in the...”
Written on: 15/11/2009 by RobertRyanson (2 reviews written)
I have flown Air New Zealand multiple times in the past year, in fact, I've just earned Silver status and am quickly on my way to gold status with this airline. You would think the problems regarding the true, factual experiences of a more valued customer would be heeded, but this is not the case. Without whining about the details, a brief summary of the factual events are below. I am happy to discuss in greater detail, and am willing to provide details to journalists who need evidence to... (read more)
★★★★☆
“I have not used New Zealand airline for a long while,...”
Written on: 13/10/2009 by XX (39 reviews written)
I have not used New Zealand airline for a long while, recently flew with them again from LHR to HKG directly. Their services are comparable with other major airlines available in UK, but their prices are more reasonable. The plane was clean, the foods were tasty. They even served H agen-Dazs ice cream on board, what more could I ask?
If there was anything I dislike, was their arrival time in UK, something after 2pm a bit too late for people who have jetleg. The plane was half an hour late...
(read more)
★★★★☆
“It was my first long haul flight and i really enjoyed...”
Written on: 15/09/2009
It was my first long haul flight and i really enjoyed it. The staff was very friendly and the food was excellent. The seats were comfortable enough, considered the premium class. I could see only 4 rows of seats, the rest is separated by a curtain. There is plenty of space for storage and the plane was very clean.
The inflight ententainment was good quality and i could find a good variety of films (not only action and mainstream films...).
I liked the products available in the lavatories,...
(read more)
★★★★★
“This was propably one of the best flights I have taken...”
Written on: 29/07/2009
This was propably one of the best flights I have taken over the tasman. On the way over two full bar services and three water runs and in the end they just topped up my glass. The only gripe is the size of the food however it was very VERY tasty. I higly recommend air new zealand for people going over the tasman!! (read more)
☆☆☆☆☆
“Got sick from the Air New Zealand airline meal”
Written on: 08/07/2009
Got sick from the Air New Zealand airline meal
Got a lecture from the head of the crew that, "it was not the airline meal" instead of a focus on making us more comfortable.
Rude, cold, people on all flights
(read more)
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Showing 31 - 40 of 80 Reviews
☆☆☆☆☆
“I am a kiwi living in the UK and recently flew home...”
Written on: 09/05/2009 by tenthmerchant (1 review written)
I am a kiwi living in the UK and recently flew home for a visit. On the return flight from NZ to UK I got a broken chair which reclined at random times by itself. I was promised the offending chair would be fixed at the Hong Kong transit. It wasn't. I was then given the option to re-locate to a worse seat which I did. It was a 26 hour nightmare. But the worst thing was the service after the flight - none. I sent 2 complaints to Air NZ via their own feedback pages on their website - both... (read more)
★★★★☆
“I've always used Air New Zealand( for flights from...”
Written on: 23/04/2009
I've always used Air New Zealand( for flights from Melbourne to Los Angeles, and 95% havre found the service quite excellent.
My last travel was December 2008: the long-distance flight from LA to NZ was excellent, and because I was on the plane during New Years the cabin crew decided to make that particularl flight "special", and by that they provided champagne, and first-class headphones.
I've had one disappointing experience and it was for the short-distance flight from NZ to AU. Because I...
(read more)
★★★★★
“Air New Zealand is great the service is good and the...”
Written on: 03/03/2009 by airnzboy (1 review written)
Air New Zealand is great the service is good and the food ok. I just love the AVOD in economy , The new seats in ecnomy are nice and wide however the leg room is nearly too tight. Air NZ you get my vote. Work put me on Qantas accross the Tasman and yuck I will never pay for them myself (read more)
★★★★★
“Ive flown AirNZ 7 times in the last 4 months....”
Written on: 28/02/2009
Ive flown AirNZ 7 times in the last 4 months. Excellent airline. Food is great and the inflight entertainment is excellent. I use to fly Emirates alot but I find that AirNZ 777 have slightly a bit more room especially width wise as their configuration is 3+3+3, Emirates 3+4+3, also their planes are very very clean and is never full which is great. (read more)
★★★★★
“Good points of Air New Zealand were the newish back...”
Written on: 03/02/2009 by paheather (1 review written)
Good points of Air New Zealand were the newish back friendly shiny long haul airplanes, the leg room, the bottles of wine and water being passed around the cabin throughout the flight. Also the yummy food (grilled fish and salad with kiwi ice cream), the in seat entertainment system and all the movies I could ever watch. The pink clouds that appeared outside my window during the flight. Best airplane flight EVER! Only bad point was the lady next to me snored. Nothing is perfect. (read more)
★☆☆☆☆
“Huge check-in queue, taking over 100 minutes, for Air...”
Written on: 19/01/2009
Huge check-in queue, taking over 100 minutes, for Air NZ at Auckland Airport on Sat 20 Dec 2008 (apparently this is the responsibility of the airline, rather than the airport company). The announced explanation --- high demand before Christmas --- was insulting to me: is high demand for pre-Christmas travel an unforeseeable event at Air NZ? Surely it comes down to planning and resources. If you must fly Air NZ from Auckland Airport, be sure to arrive very early indeed. (read more)
★★★★☆
“I use Air New Zealand as my main airline these days....”
Written on: 28/12/2008
I use Air New Zealand as my main airline these days. They have excellent service, great vegie food and good entertainment. I have had so many bad experiences on other airlines and now I am very pleased to get the same service and quality every time I fly with air new zealand. (read more)
★☆☆☆☆
“After flying with Qatar air Hong Kong - London I...”
Written on: 16/09/2008 by beckiwoo (3 reviews written)
After flying with Qatar air Hong Kong - London I needed to repeat this journey - this time with Air New Zealand -The flight was delayed for 2 hours before take off. - I over head from other passengers who had come from Auckland that the entertainment system wasn't working - and what a coincidence the entertainment system wasn't working for this flight either - so that's 10 hours with little to do-the food was horrible and toilets weren't that great either - the compensation was a £25 star... (read more)
★★★★★
“Polite Staff, Good food, Good Entertainment System....”
Written on: 14/08/2008 by longhornkiwi (3 reviews written)
Polite Staff, Good food, Good Entertainment System. Part of Star Alliance. I have flown on a lot of airlines and have seen the worst and the best. I'd recommend. (read more)
★★★☆☆
“Though I have been impressed with the service provided...”
Written on: 28/07/2008 by ssmith38 (1 review written)
Though I have been impressed with the service provided by Air NZ, the services does leave room for improvement. As the national airline for New Zealand it does not serve 'New Zealand' particularly well at all. One could be forgiven for thinking that there are no other centres with international airports in New Zealand other than Auckland where nearly all of its long haul flights arrive and depart. Fortunately other airlines have realised this and provide a more direct route to Europe for... (read more)
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Showing 41 - 50 of 80 Reviews
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Guest's Response to john zerbo's Review
Written on: 03/08/2011
wOW Don't feel so bad about spending 8 hours in Sydney airport on Sunday after our 11.30am flight was delayed as one of the Flight crew had an earache and was going to get some medicine for it. Does'nt take a rocket scientist to work out it won't work that quickly that you can come back and fly to New Zealand, we were told the medical centre probably won't be too busy on a Sunday. Did'nt hear anything for 3 hours only to find a crew was now going to be organised to come from New Zealand to fly us back. Okay another 3 hours go by and eventually we are told they be here 'soon' Meanwhile heaps of flights to Auckland but we can't go on those flights 2 hours later we finally board the plane and with the time difference arrive at 2am all missed connections and bus to motel. Airline book me on 8am flight so don't use 'breakfast' voucher only had 3 hours sleep not hungry! That plane is delayed too "fog" eventually make it home to start new job absolutely exhausted. The lack of communication was amazing in a bad way don't no how they expect to be the airline of choice. Rather fly foreign airline next time Air Nz just not worth it.