Air New Zealand Reviews

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★★★☆☆
3.0 / 5
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  • Flight on time?

  • Customer service

  • Comfort on flight

  • Quality of Entertainment

  • Quality of food

  • Value For Money

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Latest Reviews

★☆☆☆☆

“No refund for cancelled flight?? Unbelievable!!”

Written on: 29/07/2014

Booked Air NZ Hamilton to Wellington and back same day for an important business meeting. Flight cancelled due to fog. Air NZ offered to bus me to Auckland to catch a later flight to Wellington, but as this would get me into Wellington long after the meeting was over, no point. I was told I would get a refund. Just checked my bank two weeks later and they haven't refunded anything. Called Customer Service (what a joke that is) and was told that I would not get a refund for the second… Read Full Review

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★★★☆☆

“Terrible check-in experience at Auckland Airport”

Written on: 25/01/2014

Last month I flew Air New Zealand from AKL - SFO. Check-in at the Auckland Airport was the worst check-in I've ever experienced. (I'm a frequent flyer so that's saying a lot - I've had better check-ins at airports in developing countries!) The check-in area was disorganized & chaotic, with no signs telling people where to go or what to do. The machine wouldn't print out our tickets due to a minor technicality, but the problem was that if you needed help, there were NO queues whatsoever where… Read Full Review

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★★★★★

“Better than I could have ever imagined”

Written on: 07/12/2013

I took the flight from London to Lax. Firstly the price for the ticket was the best for myself and my 3 month old. As I have never flown with a child I was very afraid of the reaction my child would have on this flight. I am a frequent flyer and always fly to Lax via Virgin and had no complaints about them till I went on this flight. The staff were so helpful and friendly, extremley accommodating. It was literally the best flight I have ever been on from the food to the in flight entertainment… Read Full Review

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★☆☆☆☆

“They used to be friendly ...”

Written on: 03/08/2013 by Valdarubio (1 review written)

I am at SFO, haven't even left the country and already I have been given the cold shoulder at check-in by a female who was abrupt, unsmiling, cold and unhelpful. Every question I asked her about seating was greeted with a grim poker face. This does not auger well. The outbound trip a month ago was not much better in terms of the crew: rude and curt. The food was appalling too. My husband flew back with Air New Zealand a few days ago and said the same thing. He made a joke while boarding and… Read Full Review

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Valdarubio's Response to Valdarubio's Review

Written on: 07/08/2013

finally, after two Air New Zealand check in staff promised to but did not get back to my about an aisle seat, i approached another staff member at the gate who passed on my request to someone who appeared to be a manager. He miraculously found me an aisle seat when no one else could. He was lovely, and did it all with a smile. The crew that night were also lovely and helpful. That was a relief.
I am a vegetarian and so asked for a special meal. I have noticed that other airlines provide a number of options for special meals. This allows greater variety. i wish Air New Zealand would also do this. Just because I am vegetarian, it doesn't necessarily mean i want a pile of bland steamed spinach, steamed broccoli and big white beans...for breakfast. I can eat eggs. Three meals in a row had a pile of tasteless spinach. Yuk! Please Air New Zealand, do a better job with the food. There has to be some balance here considering you pack passengers in like sardines.

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★★★★★

“Fantastic Best Ever!”

Written on: 24/07/2013

Air New Zealand are by far the best airline I have ever flown with and I have done extensive travelling. Fantastic and friendly staff, great food, the in-flight system is easy to use covers everything from ordering food, watching movies to requesting a dental kit or eye shades. Prem. Economy class had a great little kit, looks amazing and had nice little products to take away. Overall a fantastic experience. Other airlines in the Asia Pac region have a thing or two to learn from this… Read Full Review

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★★★★★

“Love Their In-flight Safety Video! :)”

Written on: 21/06/2013

I took ANZ from Sydney to Wellington and didn't have one bit of a problem with them. I wouldn't mind flying them again if I had the chance but I'm very rarely in that part of the world, so I can't. I looked up their in-flight safety video online and passed it around to my friends. It's really funny! :)… Read Full Review

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★☆☆☆☆

“Auckland to LAX on a 777-300 - TERRIBLE !!!”

Written on: 12/06/2013

We have travelled extensively but our flight a week ago on Air NZ's 777-300 was the worst we have ever had. The seating is cramped, the aisles are so narrow there would be no hope of escape should there be an emergency, and if the person in front of you reclines their seat, it is right in your face. It was almost impossible to eat the meal as there was not enough elbow room to be able to eat comfortably. We arrived totally exhausted and unable to enjoy the first few days of our time with… Read Full Review

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Valdarubio's Comment

Written on: 07/08/2013

I totally agree!

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Ramatky11's Comment

Written on: 24/10/2013

Totally agree with this review.
The 777 is a sardine can, you have to walk sideways up the aisle.
The seats recline too far, and apart from trying to use the table the tv is also at an angle if the person in front reclines fully.
I don't recline fully because I know the affect for those behind but there are so many ignorant passengers that couldn't care less.

It is an overnight trip that would be much better as a day time one because it is impossible to sleep unless you take drugs.

I have always travelled AirNZ but will never do a long distance trip with AirNz in a 777 again.
Avoid at all costs.

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★★★★☆

“MEALS ON AIR NEW ZEALAND”

Written on: 18/03/2013

Going to Vancover on Air New Zealand haven,t been on a long flight before , l am dairy free no cheese etc, but can,t find on the list what to have, as l am not a vegan and vegetaran meals may have milk in them, l am a meat eater, so what do l order, Thanks Lorraine… Read Full Review

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Valdarubio's Comment

Written on: 07/08/2013

United Airlines has a definitive list, which Air New Zealand could take on board, but are an appalling airline to fly with.

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★★☆☆☆

“Rocket Prices + luggage charges Kia ora visitors watch...”

Written on: 06/01/2013 by Kaethe (1 review written)

As a silver member(myself) and gold member(another family member)with Air NZ and the situation we experienced today at one of the national airports I will never recommend Air NZ to my visitors from Europe or actually to anyone again. A Visitor pays for a one way ticket to Australia more than NZ $ 1080 (bag and seat) and on top the airlines challenges hand luggage which is recognized on flights from and to Europe and other airlines(and coming in to NZ no charge on travelling on a domestic flight… Read Full Review

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★★★★★

“Best in the air”

Written on: 29/12/2012 by salsburns (6 reviews written)

I have traveled with Air New Zealand over 6 times. I have found them to be efficient and well organized. I also found that when I travel they are friendly and helpful. Price wise they are very similar to the other airlines. I would fly Air New Zealand over any airlines… Read Full Review

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★☆☆☆☆

“Customer Service”

Written on: 28/12/2012 by MartinEvans (1 review written)

I called Air New Zealand Sydney office today to try to change a flight. After 25 minutes on hold A recorded message told me that the office was now closed. How can any company treat their customers like this? I understand that the intention is to dissuade us from personal contact but this has simply dissuaded me from ever flying with Air NZ again. … Read Full Review

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★★☆☆☆

“Average ”

Written on: 27/11/2012

We flew from London to LAX with Air New Zealand, we found the seats in economy to be very uncomfortable and cramped, there was a man on the end of our row asleep for most of the flight so it was awkward to get up to use the bathroom without waking him up. There is no leg room and the tray was broken on my seat. It's very annoying when the person in front reclines their seat, if you want to sit in the upright position you have to strain your neck to watch your TV screen. The staff were ok, on… Read Full Review

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★★★★★

“Seriously Good Food”

Written on: 27/11/2012

I have traveled internationally on a number of airlines over the last 5 years and Air New Zealand genuinely seems to be a cut above. The service was great, food easily the best I have had on an plane and wine was great too. Not bad for economy class. There were no delays and no problems with baggage. Definitely better than Qantas!… Read Full Review

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★★★★★

“Exceptional quality of service that is surely systemic.”

Written on: 18/09/2012 by JamesSamoa (1 review written)

Flights booked:Paris,UK, LA, Aukland and finally Samoa. What could go wrong, on my part, did go wrong. I was met at every level by friendly, helpful staff who, in hindsight, were highly skilled in supporting me to remain calm and optimistic. I've had difficulties with flights in the past (not Air New Zealand I hasten to add) and have been met by frustrated indifferent staff. The Quality of service i have experienced, all the way through is surely due to quality systemic functioning and… Read Full Review

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★★☆☆☆

“Loyal customer disappointed with Air New Zealand”

Written on: 26/08/2012

I have just returned from a trip to Australia from Auckland New Zealand, flying to the Gold Coast and returning via Sydney. As an overseas flight is an occasion for my wife and self we opted to travel with Air New Zealand as we have generally done so on most occasions when travelling to Australia - and further abroad. We tend to avoid the budget airlines if possible as we like the 'sense of occasion' of a drink and a meal on board an international flight. As the flight to Coolangatta on the… Read Full Review

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★☆☆☆☆

“Don't Fly NZ Airline!”

Written on: 10/08/2012

The flight from Perth to Auckland was uncomfortable in an old plane. There was little food or drink offered and inflight entertainment was mostly old movies or Asian movies. The flight was also too hot and stuffy. The flight from Auckland to LA in a more modern plane had more comfortable chairs and good leg room but again the same selection of movies,lack of food and drink (and also having to hear the ridiculous safety message again). Only one main bag was allowed unless you paid for extra and… Read Full Review

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★★★★★

“LA Tastic”

Written on: 22/07/2012 by johnsmart (2 reviews written)

I fly with Air New Zealand to LA and it was brilliant, good value and far better than American Airlines who I have flown with before. Thank you guys!… Read Full Review

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★★★★☆

“Great staff. Great sleep ”

Written on: 18/07/2012

How better to spend 14 hours in the air than asleep with ample leg room and cheerful staff who have a bit of banter amongst them. Big love for the staff on flight Vancouver to Auckland… Read Full Review

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★☆☆☆☆

“Best part of being a kiwi......”

Written on: 06/07/2012

abroad is that you barely have to use this poor excuse for an airline any more… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 18/04/2012 by bg29070 (1 review written)

Not only were they not helpful, but they were the cause of deliberately making me miss my connecting flight with them due to laziness and indifference. They knew that I had to get medications urgently but they didn't care. I was treated with a cavalier attitude. Despite holding up four other connecting flights for other passengers, they would not hold up my connecting flight for 5 minutes! That was all that was required. No, they had made their decision - you will sleep in the hotel and that's… Read Full Review

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