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Picture courtesy of Sammy.
| Flight on time? | 7.7/10   |
|---|---|
| Customer service | 6.5/10 |
| Comfort on flight | 6.2/10 |
| Quality of food | 6.9/10 |
| Value for Money | 5.7/10 |
| Reviewer Rating | 6.3/10 |
| Overall Rating | 6/10 |
Full review by
imjwelch
on 25th Apr 2008
User Rating : 10
Respect :
0
Good Points: Wonderful new plane, great service, good food, courtesy.
General comments: I travelled to New Zealand on a brand new plane last year and loved every minute of it! Air New Zealand staff are so courteous and respectful - especially if you are sleeping. As a lone female passenger, I was given the seat of my choice. Great media selection. Seats are very comfortable, plenty of locker space. Clean facilities. Excellent food and plenty of it. Good booze choice.
As a medical doctor I was called to see an emergency midflight. The staff were so grateful for my help and so professional and sent me a lovely email to say thanks you when I returned to the UK.
Wouldn't fly with anyone else to NZ!
imjwelch's review and ratings | 122 words
Review by
Guest.
on 24th Apr 2008
User Rating : 10
Respect :
0
Always use AirNZ because we trust them and the planes are always clean. We love the Premium Economy cabin, especially with the new scrumptious Business Premier, which is now offered in the cabin. Thoroughly recommend this airline.
Guest.'s full review | 41 words
Review by
cadfael
on 28th Mar 2008
User Rating : 9
Respect :
0
Amazing service....... attendants always great.Very clean palne. Fantastic food......... better than most other airlines by miles. Air NZ are still top 5 anywhere in the world. Sometimes their prices are far cheaper than the other European airlines.No 'complimentary' upgrades going!!
cadfael's full review | 41 words
Review by
Guest.
on 27th Mar 2008
User Rating : 9
Respect :
0
First long haul flight at this seat pitch, first class for room and comfort. Only gripe is air New Zealand pricing policy. Its possible to get a reasonable single fare from Hong Kong, however a single from UK is more expensive than a return from UK.
All in all a pleasant experience
Guest.'s full review | 95 words
Review by
auckland person
on 3rd Jan 2008
User Rating : 10
Respect :
0
All and all NZ is a good carrier that I will fly in the future.
auckland person's full review | 57 words
Review by
K Faulkner
on 20th Nov 2007
User Rating : 2
Respect :
0
First International flight with Air NZ and it will definitely be my last. Arranged for the chauffeur pick-up with the Air NZ Customer Service desk. Pick up was to be 60 miles from Heathrow and I requested it for 3pm (9pm flight however from previous experience I knew there could well be delays especially as this was rush hour on a Friday evening). Air NZ confirmed the booking however the only time they would give was 3-4pm. I called from the pick up point at 3.15pm to request an expected tim ...
K Faulkner's full review | 1117 words
Review by
socram13
on 31st Aug 2007
User Rating : 7
Respect :
0
Staff from Air New Zealand as always, were fine, but this was our first long economy class flight for ages, having travelled business class to and from the UK several times with Air NZ on 747s in recent years, and had great flights. When even Air Tahiti/Nuie's small aircraft have individual screens, it was a bit of a shock to find that we didn't have that luxury.
As my wife is a scared flier, there are very few airlines she would trust, and in spite of the slight discomfort and food that isn' ...
socram13's full review | 433 words
Review by
john charles
on 14th Aug 2007
User Rating : 7
Respect :
0
Air New Zealand is a small national carrier that tries its best and succeeds in most respects. In-flight entertainment, which is essential on a 12-hour flight, is excellent.
john charles's full review | 34 words
Review by
thomps21
on 20th Jul 2007
User Rating : 3
Respect :
0
The aircraft are smart, but Air New Zealand are too small and seem to have too many financial problems to run a reliable service.
Last time I flew with them we were bumped along with about 20 other ticket holders. I've since found out they are the worst Transatlantic Airline when it comes to overbooking.
I would agree with other reviewers that the staff are not the best when it comes to service. Customer care is outsourced and in my experience incompetent.
thomps21's full review | 151 words
Review by
Sue Stenton
on 27th Mar 2007
User Rating : 10
Respect :
+1
From the moment we checked in till the time we landed in Hong Kong, we were treated like cherished customers with Air New Zealand. Nothing was too much trouble and the cabin crew were very professional and attentive. A huge plus factor is the amount of space in Economy. My husband, who is 6'4, fitted comfortably into the seat and had plenty of space in front of his knees -normally he has to seat with his legs at odd angles due to lack of space.
Sue Stenton's full review | 94 words
Review by
stevefrancisco22
on 25th Jan 2007
User Rating : 10
Respect :
0
Air New Zealand is an exceptional airline. They treat their passengers as guests and are very attentive to everybody's in-flight needs. We were most impressed with the food and wine, Salmon appetizer, roasted pork loin with veggies, warm breads, New Zealand kiwi and honey ice cream, New Zealand cheeses, dessert wine, strawberry smoothie for breakfast along with eggs, sausage and toast. If you are travelling down under, this is the way to go. Bravo Air New Zealand!
stevefrancisco22's full review | 109 words
Review by
auckboi
on 5th Jan 2007
User Rating : 9
Respect :
0
Air NZ is much better than Qantas, they may be more expensive than some airlines but the extra seat pitch is worth it. Air NZ is now my airline of choice because of their new aircraft.
auckboi's full review | 87 words
Review by
Dobson73
on 24th Dec 2006
User Rating : 8
Respect :
0
What a beautiful Airline and such a pleasure to fly with tham rather than Qantas. The crew were very friendly, the service attentive, the food was quite excellent cosidering we were 30,000ft in the air.
Overall, I can't fault them with the exception the in-seat video didn't work but I was quickly moved to another seat and problem solved. Definately up there as one of the best I've flown.
Dobson73's full review | 79 words
Review by
mgs48
on 23rd Dec 2006
User Rating : 9
Respect :
0
I would definitely fly Air New Zealand again.
mgs48's full review | 38 words
Review by
rpar003
on 17th May 2006
User Rating : 2
Respect :
0
I have flown Air New Zealand many times, but I will not be doing so again after my last experience.
Due to circumstances outside our control we had to delay our trip by a couple of days. We also had to change our bookings on United - United were friendly and helpful, and allowed us to change while paying only the $100 fee. Air NZ on the other hand offered no sympathy and refused to do anything to help. The call center supervisor told us we had to rebook the tickets by the time we were du ...
rpar003's full review | 376 words
Review by
FreqFlyer
on 2nd Feb 2006
User Rating : 2
Respect :
+1
Had very bad experience experiences recently flying with two young children on Air New Zealand. They went out of their way, unlike most other airlines, to make life difficult. The had refused to take any account of travel agents' requests for suitable seats for the children despite us buying seats for all as part of round the world tickets and despite the fact that the flight turned out to be only 33% full. They even insisted that 2kg (yes TWO KG) of our hand baggage for use for the children was ...
FreqFlyer's full review | 192 words
Review by
vq304
on 25th Jan 2006
User Rating : 1
Respect :
+1
I am very disappointed with Air New Zealand after this flight.
We were informed upon boarding that the headphone sockets on the seats were broken, but "not to worry because we'll play the movie through the PA system". This was met by an array of groans from the passangers.
She said that it was an ongoing problem and that apparently they were waiting for a part to fix it.
Shortly after takeoff, the movie started and began blaring throughout the aircraft. Somebody asked the flight attenda ...
vq304's full review | 323 words
Review by
ttlynch
on 9th Jan 2006
User Rating : 1
Respect :
0
The Air New Zealand flight was only 2.5 hours however during that time the food that was served was not fit for human consumption.
ttlynch's full review | 28 words
Review by
lhutchinson
on 9th Nov 2005
User Rating : 6
Respect :
0
As a frequent traveller, I have flown with many of the worlds major airlines. I found my travel experience with Air New Zealand to be one of the best which I can recall. I was greeted at the main cabin door, by the friendly cabin supervisor, who spoke to me using my first name. There were free drinks during the flight, and the meal sizes in business class were excellent. However there were a few things that were not pleasant. during the pre flight safety demo, one of the flight attendants trippe ...
lhutchinson's full review | 133 words
Review by
clay
on 14th Sep 2005
User Rating : 2
Respect :
0
We flew from LA to Auckland, and the Air New Zealand aircraft was very old, no personalised tv's (although their webpage implied they have for long-haul), and stingy service re meals. Qantas is far superior, and no more expensive.
clay's full review | 39 words
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