Air New Zealand Reviews

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Air New Zealand go to www.airnewzealand.co.uk
2.8 stars
Average rating for this product is: 2.8 out of 5

From 1 rating and 44 reviews

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Average Ratings for Air New Zealand

  • Flight on time?3.7 stars
  • Customer service2.9 stars
  • Comfort on flight2.9 stars
  • Quality of food3.2 stars
  • Value for Money2.9 stars
  • Reviewer Ratings2.9 stars
  • Overall Rating2.9 stars

44 Reviews For Air New Zealand

  • XX Rank: Major 13th Oct 2009

    Reviewer rating: 4 stars


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    I have not used New Zealand airline for a long while, recently flew with them again from LHR to HKG directly. Their services are comparable with other major airlines available in UK, but their prices are more reasonable. The plane was clean, the foods were tasty. They even served H agen-Dazs ice cream on board, what more could I ask?

    If there was anything I dislike, was their arrival time in UK, something after 2pm a bit too late for people who have jetleg. The plane was half an hour late so I missed the coach I was meant to take. The next coach was an hour late then further delayed by traffic jam on M25, so by the time I arrived home in the evening, I was extremely sleepy. It would be so much better if they could make their schedule earlier for a couple of hours.

  • Guest 15th Sep 2009

    Reviewer rating: 4 stars


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    It was my first long haul flight and i really enjoyed it. The staff was very friendly and the food was excellent. The seats were comfortable enough, considered the premium class. I could see only 4 rows of seats, the rest is separated by a curtain. There is plenty of space for storage and the plane was very clean.
    The inflight ententainment was good quality and i could find a good variety of films (not only action and mainstream films...).
    I liked the products available in the lavatories, moist ...

  • Guest 29th Jul 2009

    Reviewer rating: 5 stars


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    This was propably one of the best flights I have taken over the tasman. On the way over two full bar services and three water runs and in the end they just topped up my glass. The only gripe is the size of the food however it was very VERY tasty. I higly recommend air new zealand for people going over the tasman!!

  • Guest 8th Jul 2009

    Reviewer rating: 0 stars


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    Got sick from the Air New Zealand airline mealGot a lecture from the head of the crew that, "it was not the airline meal" instead of a focus on making us more comfortable. Rude, cold, people on all flights

  • tenthmerchant 9th May 2009

    Reviewer rating: 0 stars


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    I am a kiwi living in the UK and recently flew home for a visit. On the return flight from NZ to UK I got a broken chair which reclined at random times by itself. I was promised the offending chair would be fixed at the Hong Kong transit. It wasn't. I was then given the option to re-locate to a worse seat which I did. It was a 26 hour nightmare. But the worst thing was the service after the flight - none. I sent 2 complaints to Air NZ via their own feedback pages on their website - both were no ...

  • Guest 23rd Apr 2009

    Reviewer rating: 4 stars


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    I've always used Air New Zealand( for flights from Melbourne to Los Angeles, and 95% havre found the service quite excellent.My last travel was December 2008: the long-distance flight from LA to NZ was excellent, and because I was on the plane during New Years the cabin crew decided to make that particularl flight "special", and by that they provided champagne, and first-class headphones.I've had one disappointing experience and it was for the short-distance flight from NZ to AU. Because I am re ...

  • airnzboy 3rd Mar 2009

    Reviewer rating: 4.5 stars


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    Air New Zealand is great the service is good and the food ok. I just love the AVOD in economy , The new seats in ecnomy are nice and wide however the leg room is nearly too tight. Air NZ you get my vote. Work put me on Qantas accross the Tasman and yuck I will never pay for them myself

  • Guest 28th Feb 2009

    Reviewer rating: 5 stars


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    Ive flown AirNZ 7 times in the last 4 months. Excellent airline. Food is great and the inflight entertainment is excellent. I use to fly Emirates alot but I find that AirNZ 777 have slightly a bit more room especially width wise as their configuration is 3+3+3, Emirates 3+4+3, also their planes are very very clean and is never full which is great.

  • paheather 3rd Feb 2009

    Reviewer rating: 4.5 stars


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    Good points of Air New Zealand were the newish back friendly shiny long haul airplanes, the leg room, the bottles of wine and water being passed around the cabin throughout the flight. Also the yummy food (grilled fish and salad with kiwi ice cream), the in seat entertainment system and all the movies I could ever watch. The pink clouds that appeared outside my window during the flight. Best airplane flight EVER! Only bad point was the lady next to me snored. Nothing is perfect.

  • Guest 19th Jan 2009

    Reviewer rating: 1 stars


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    Huge check-in queue, taking over 100 minutes, for Air NZ at Auckland Airport on Sat 20 Dec 2008 (apparently this is the responsibility of the airline, rather than the airport company). The announced explanation --- high demand before Christmas --- was insulting to me: is high demand for pre-Christmas travel an unforeseeable event at Air NZ? Surely it comes down to planning and resources. If you must fly Air NZ from Auckland Airport, be sure to arrive very early indeed.

  • Guest 28th Dec 2008

    Reviewer rating: 4 stars


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    I use Air New Zealand as my main airline these days. They have excellent service, great vegie food and good entertainment. I have had so many bad experiences on other airlines and now I am very pleased to get the same service and quality every time I fly with air new zealand.

  • beckiwoo Rank: Corporal 16th Sep 2008

    Reviewer rating: 1 stars


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    After flying with Qatar air Hong Kong - London I needed to repeat this journey - this time with Air New Zealand -The flight was delayed for 2 hours before take off. - I over head from other passengers who had come from Auckland that the entertainment system wasn't working - and what a coincidence the entertainment system wasn't working for this flight either - so that's 10 hours with little to do-the food was horrible and toilets weren't that great either - the compensation was a £25 star ...

  • longhornkiwi Rank: Corporal 14th Aug 2008

    Reviewer rating: 5 stars


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    Polite Staff, Good food, Good Entertainment System. Part of Star Alliance. I have flown on a lot of airlines and have seen the worst and the best. I'd recommend.

  • ssmith38 28th Jul 2008

    Reviewer rating: 2.5 stars


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    Though I have been impressed with the service provided by Air NZ, the services does leave room for improvement. As the national airline for New Zealand it does not serve 'New Zealand' particularly well at all. One could be forgiven for thinking that there are no other centres with international airports in New Zealand other than Auckland where nearly all of its long haul flights arrive and depart. Fortunately other airlines have realised this and provide a more direct route to Europe for those n ...

  • olmd 16th Jul 2008

    Reviewer rating: 0.5 stars


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    Rudest air crew we have ever seen flew from heathrow to hong kong, five hours before drinks were offered. The worst by a long way, ran out of choice both ways?

  • Guest 15th Jul 2008

    Reviewer rating: 0 stars


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    I do not think there is anything good about this flight. Worst flight I have ever travelled. My wife and myself are vegetarian and the only thing we were given was boiled potatoes for dinner. We asked for some salad & they could not provide us with the same as the manager mentioned that they order exact amount of food for the passengers so if there's any left over will get the salad for us. Then we asked for some biscuits or peanuts & they agreed to provide us with the same. Guess what happened? ...

  • 96038542 16th Jun 2008

    Reviewer rating: 0.5 stars


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    June 2008, Hong Kong to Auckland. It was full of passengers combine two flights London to Auckland and HK to Auckland. Some staff call themselves Kiwi were not friendly at all. They don't appear to know what customer service means, very negative. I will never recommond anybody to fly HK to Auckland route with this airline to experience the worst service again.

  • Guest 12th Jun 2008

    Reviewer rating: 1 stars


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    In transit from Sydney to Los Angeles, my gate was located in an area down a flight of stairs. Neither the escalator nor the lift worked. Another flight was being checked in and we were not allowed to go to the toilets by security. Signs were posted everywhere to keep your bag with you, so I had to haul my heavy carry-on bag up and down the steep stairs to go to the toilet. I mentioned it to two male Air New Zealand employees who were rude and contemptuous. The flight from Perth to Auckland and ...

  • Tony Liggins 25th May 2008

    Reviewer rating: 2.5 stars


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    Flew round the world recently. Air New Zealand are good but they do not compare with Singapore Airlines. The menus need some attention and the service could do with improving if they are to compete with the worlds best.

  • imjwelch Rank: Lance Corporal 25th Apr 2008

    Reviewer rating: 5 stars


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    I travelled to New Zealand on a brand new plane last year and loved every minute of it! Air New Zealand staff are so courteous and respectful - especially if you are sleeping. As a lone female passenger, I was given the seat of my choice. Great media selection. Seats are very comfortable, plenty of locker space. Clean facilities. Excellent food and plenty of it. Good booze choice.
    As a medical doctor I was called to see an emergency midflight. The staff were so grateful for my help and so profes ...

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