written by mutton on 12/10/2006
We eat at Simply Heathcote's in Manchester very regularly, mostly with the family but sometimes as a couple or with friends. Their set menus are great value, particularly Sunday lunch. Also their Monday evening offer, with a bottle of wine free, if two are dining. The bread and butter pudding is to die for, as is the black pudding (not sure where they source it), and they cook everything as requested - medium rare means medium rare! Most of the ingredients are locally sourced and their staff know a lot about all the dishes. Wouldn't hesitate to recommend this restaurant to anyone in the North West.
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Davemurphy's Response to mutton's Review
Written on: 15/10/2006
Glad to hear you have had a good experience at Simply Heathcotes. As you can see I have reviewed the restaurant too - Unfortunately we wont be going back. From reading other reviews on the internet I can see, like my review there are plenty of complaints on the poor service.
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<br/>Service is just as important as the food and unfortunately it looks like Simply Heathcotes do not deliver the service you would expect. Try going to Harvey Nicks to compare what good service is and should be.
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<br/>The fact was that on the night we went, there were just too many mix ups and short comings in the service. From the wrong side order being brought to the table, despite being corrected on taking the order. We ate our meals 20 minutes apart because the most basic customer service wasnt't followed and that was to take both meals away and keep one warm while the other was put right.
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<br/>Unattentative staff is not good news for any restaurant let alone one of this supposed 'quality'.
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<br/>Simply Heathcotes...Simply not worth it!
Mutton's Response to mutton's Review
Written on: 08/11/2006
Hi DaveMurphy, I'm sorry your experience at Simply Heathcotes restaurant in Manchester wasn't as good as ours. We've never had a problem with their service - just wanted to add that we've had shockingly bad service at Harvey Nicks as well. Sometimes it's the luck of the draw!