Derbyshire Building Society Reviews

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Derbyshire Building Society
★★☆☆☆
2.1
33.0% of users recommend this
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  • Customer Service

  • Telephone Banking

  • Internet Banking

  • Local Branch

  • Cash Point Facility

Summary

On Monday 8th September 2008, the Nationwide Building Society announced plans of a merger with The Derbyshire and the Chesshire Building Society, prompting a flurry of interest in the future of the Derbyshire Building Society and its services.

Are you a customer of The Derbyshire? How do you find the service you receive? Are you excited or nervous about the takeover by the Nationwide? Send us your reviews and tell us what you think!


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Latest Reviews

“Worst service I have ever received”

★☆☆☆☆

written by on 22/11/2013

Earlier on in the year I had tried to cash-in bonds I owned. The entire ordeal was a nightmare; constant procedural hassles and bureaucratic nonsense stood at every corner as I slowly walked the long road towards retrieving my money. To make it worse, the staff were unhelpful and constantly had to refer up the hierarchical totem pole (who presumably had to do the same based on the long delays). They were pleasant on the face of it but there was little progress made and much of the politeness was merely masking the underlying problem of inadequately trained staff so obviously emphasised by overcomplicated bureaucratic procedures (whether this can be afforded to a state of exception one could only assume). If this poorly functioning bank related torture wasn’t enough, the incompetence of the staff revealed its ugly head once again when a cheque sent by the bank arrived unsigned... yes, unsigned. Needing the money within the next few days I once again called the bank. It is predictable what comes next right? Being a naturally polite person I talked for around one hour on the phone JUST to get around the very first procedural hurdle I got past the first time around. After about an hour and a half of going around in circles I handed the phone off to a relative who is apt at, how would I put it, extracting results painfully (verbally for the literal minded folks out there). What do you know, it worked and within half an hour the relevant authority had been granted. You must be thinking, phew, that sounds like an ordeal. But wait, you haven’t heard the outcome yet. Because of there negligent mistake, I was told I would have to wait something like four to six weeks for an INTERNET TRANSFER of the funds. After thinking out loud how ludicrously stone-age that proposal was, I opted for a cheque. The cheque, coming in ten days (hopefully with a signature this time), has rendered the money useless for its original purpose. They offered me fifty pounds for the trouble... compensation that just might cover the phone bill. Use this service at your own risk.

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“Online Banking Security Ridiculously Difficult!”

★★☆☆☆

written by on 18/10/2013

Opened a NetSaver account because the interest rate was good. Unfortunately you can only take your money out in one way - by nominating a single bank account. They tell you that "you can easily change your nominated account online" which is true; what they don't tell you -ANYWHERE - is that when you do change to another nominated account you have to telephone them EVERY TIME you want to withdraw your own money, that's every time for ninety, yes 90 days. For whatever amount, large or small. They don't tell you this in writing or on screen because, they say, that would let them know that they have this brilliant security measure in place. So, last time I wanted to transfer my money I had to phone them, and the previous time, and today, and the next time... To add insult to injury they're not a 24 hour service so woe betide you if you want to transfer money after "working hours". Oh yes, and it still takes at least one "working day" to process the transfer after your phone call!!! This is the 21st century folks.

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“impressive customer service”

★★★★☆

written by chipper1 on 18/06/2013

I opened an online account with trepidation, depositing a bit at a time, instead of all in one go. Then made an application for a deposit back to myself. I wanted to know how easy "easy access" means. It was next day, and I was reassured that I could access funds in an emergency. I particularly love the "message" function. I don't have to waste my time on the phone, just type out my query, and check my messages the next day. It's a great idea, and I've had no problem with customer service at all.

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“Disorganised, bureaucratic, incompetent”

★☆☆☆☆

written by on 15/06/2013

Recently tried to open n online savings account with Derbyshire. The process was so involved, bureaucratic and difficult that after three attempts and letters we gave up and went to the Coventry BS instead. Coventry had our account up and running within days. What a contrast!! The Derbyshire claimed its application process would be straightforward - no chance. Cheques returned twice, unbelievably complicated requests for further id papers - despite them being given comprehensive information from the beginning, plus weeks of waiting for each additional letter which we soon learned would contain another returned cheque, request for papers and no account - I now know what it must have been like to get through an East German border post :) What amused us the most was that each time the Derbyshire wrote they said 'your application will be cancelled if we don't hear back in 10 days'. Simple, we just forgot about the Derbyshire, went to Coventry BS and 6 days later we have our account. Don't be fooled by Derbyshire's attractive interest rates - It may have been the best available at the time but their inability to provide any level of customer care and general incompetence makes going elsewhere the only choice.

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“Incompetent.....”

★☆☆☆☆

written by on 19/04/2013

I tried to open a new online savings account mid February 2013 which should have been really easy and straightforward. Firstly they took over 10 days to request further ID information and told me to just send it directly to them which I did immediately. Unfortunately in their wisdom they didn't tell me that they would return my cheque to me and "cancel" my application until a further 10 days had passed. It took so long to get the returned cheque that I had to send them another one and cancel the original one (at a cost to me of £12!). To cut a very long story short I had to phone their customer support staff several times and eventually managed to get a refund of my cancelled cheque fee and an agreement about the opening date of my account. All sorted? No chance, despite agreeing the date for the opening of my account and backdating my interest they have still not changed the date or given me the interest. I am at my wits' end with them and the only option - several more expensive telephone calls. The rate may have been the best available at the time but they are completely incompetent and do not do what they have promised.

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“Poor Internet Banking”

★★☆☆☆

written by jimjhones on 19/06/2012

Derbyshire Building Society just does not seem to have the staff. Its Internet banking in particularly seems to suffer as a result. It is slow, and seems primitive when compared to rivals. As for its faster payments system, well, 'fast' is not a good way of describing it, I can tell you that.

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“Don't touch with a bargepole.”

★☆☆☆☆

written by on 03/04/2012

Zero customer service....sold investments which they never reviewed, then they exited from IFA registration and left investors to sort themselves out. Please do yourself a favour and bank elsewhere....seriously!

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“They gave a good rate of interest on the product I...”

★★★★☆

written by on 13/09/2008

They gave a good rate of interest on the product I took out and offered me the chance to increase my investment at the good rate, even though I was late getting the money to them. If they are merging with Nationwide I wonder if the new business will still be able to offer the same excellent interest rates on things like fixed term bonds. My experience with Nationwide is that they don't offer such good rates. If bigger is better in today's financial world in order to compete with the non mutual banks then good luck to them.

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“Ok for the basics (bonds, savings etc), but maybe not...”

★★★☆☆

written by blemtroot on 20/02/2008

Ok for the basics (bonds, savings etc), but maybe not the best deal for other services. If the counter service speeds were better, this would be worthwhile in some instances, as the old-fashioned "personal" touches are still there.

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