PC World Reviews

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1.3 / 5
392
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Are you planning on buying something from PC World? At Review Centre you can compare PC World reviews with reviews of other Computer Shops to help you find the best retailer for computing equipment. We also have reviews of PC World magazine and PC World’s online store located at www.pcworld.co.uk.

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Latest Reviews

★★★★★

“Lpatop not as expected but return process excellent”

Written on: 02/12/2016 by DaveMYearsley (1 review written)

Hi On line I bought a ASUS Zenbook UX305 13.3" Touchscreen Laptop – Black, I judged for the specification it was good value. I was concerned that the laptop would not have a Matt/Anti-Glare screen. The on line video for the laptop stated Matt Full HD. The laptop was lovely apart from the gloss screen that showed reflections of lights and windows. I phoned PC World and they said that I could take to a store for a full refund – even though I had opened the box and logged into the laptop… Read Full Review

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★☆☆☆☆

“Useless staff in a dreadful company.”

Written on: 28/11/2016 by Roy267 (1 review written)

Bought a lenovo laptop online. Opted for next day delivery. That was five days ago. Got an email to say my order could be collected today in store. Was passed between four different staff to eventually discover my order wouldn't be in store until tomorrow. That'll be day six. I recommend phoning the store to save wasted journeys. Also check with a few staff members as nobody has a clue beyond trying to sell stuff you don't want or need. My last encounter with PC world was three years ago when… Read Full Review

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★☆☆☆☆

“Took Money for Cancelled Order”

Written on: 25/11/2016 by MichaelaReid20 (1 review written)

Be very careful using these people. I made a mistake on an online order so rang the call centre and was told they would cancel the order. Once I had a cancellation email I re-raised the order. Both orders were then delivered and I sent one back with the delivery driver. They then took money for both orders and two weeks later and numerous phone calls to their call centre I'm still waiting for a refund. Very difficult to get issues resolved with this company… Read Full Review

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★☆☆☆☆

“Disgusting company”

Written on: 20/11/2016 by ellbee999 (1 review written)

Purchased a new laptop on line from this company and arranged to collect the next day. Assumed it would take around 10 minutes. Certainly not. On arrival and stating the reason why I was greeted with "Please take a seat and we will discuss what extras you require. Wasn't aware I needed any estras. Tried to sell me some extended warranty at a monthly fee and when I refused was asked why. Was told I needed to purchase Mcafee security and the free security I have used for years is not sufficient… Read Full Review

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★☆☆☆☆

“Bought a NEW in store item but got home and was used!!!”

Written on: 09/11/2016 by sapper4340 (1 review written)

I don't normally leave reviews but this company have taken the biscuit this time! and i like me biscuits! Im went into PCWORLD store in stevenage and bought a WD Mycloud 3 TB storage device for my family home which as the time the staff in store were very helpful and informative as most of the time when i have been in are. once i bought the device it has taken some time for me to turn it on and register but we did open it to check everything was there as we have been moving house so we was… Read Full Review

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★☆☆☆☆

“Acer aspire TC-280”

Written on: 29/10/2016 by Howellgn479 (1 review written)

Went into pcworld to by a new desktop pc explained to the sales assistant that I needed to run adobe photoshop choose Acer aspire TC-280 set it up then had to go away back to work in the 7 days that I have used this pc it has had 7 factory resets as told to do this by the knowhow guys still have a pc that I cannot use biggest pile of rubbish ever bought please do not buy this pc or buy from pcworld terrible advice going to trading standards on Monday… Read Full Review

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★☆☆☆☆

“Not worth a star!”

Written on: 13/10/2016

Purchased a mid range computer at the Cambridge PC World / Curry's store on a Monday, a couple of weeks back. Waited almost half an hour to be assisted. Should have known then that PC World was no good. Eventually I was helped and chose a computer that was unavailable in Cambridge PC World, but was available in other stores. Was promised that the computer I had ordered would be in store the following day. By Thursday I had heard nothing from PC World, so I contacted customer services to find… Read Full Review

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★☆☆☆☆

“Tryied To Purchased a new TV for my 94 yr old mum”

Written on: 09/10/2016

I visited the Clough Road, Hull store on Friday 7 October, the store was pretty quiet and I noticed a number of store staff were engaged in an internal product re-fit. I was left standing for more than 15 minutes by staff who looked neither interested or concerned that I needed support. When I finally got the attention of a member of staff there was no interest in what I was wishing to purchase in order to meet my mothers expectations and when I decided a a suitable product a 32" Samsung… Read Full Review

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★☆☆☆☆

“TV set-up: £45 - what's the point?”

Written on: 05/10/2016 by J1o2h3n4 (1 review written)

I paid £45 extra for the TV to be set-up, i.e. connected to the internet and the other devices, blue-ray etc. TV, plus two guys, arrived as planned, then working at the speed of light, unpacked and connected the TV. I had bought 1 new cable as advised at the store, only now to be told that I should have bought 2, so that the blue-ray could also be connected. One of the 2 guys, the other did not speak English, advised that the old cables would not work! - so it wasn't set up. I returned to… Read Full Review

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★☆☆☆☆

“Very poor customer service ”

Written on: 26/09/2016 by vaMattingly1994 (1 review written)

Spent £600 on a laptop,printer,software plus £45 on having it all set up,was told it would be ready by 3.30 the following day I went to pick it up 5.15 only to be told it would not be ready and would have to come back the following day was offered £10 compensation by a very rude manager,in he's opinion I could take it not set and that would resolve the problem… Read Full Review

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★★★★☆

“Nice to see the product”

Written on: 26/09/2016 by Daveypez (5 reviews written)

Much better than buying online as to a greater extent you know what you're buying. Not entirely though as no-one in the shop knows much about their products and they're not going to tell you what's wrong with them anyway. (I chose an Epson XP-635 printer over a Canon MG5750 because the latter's input tray stuck out 6" only to find when I'd bought the Epson that it's output tray stuck out likewise!). No-one was going to tell me!! I reserved the product online then went and collected it (once… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 12/08/2016 by adriengold (2 reviews written)

PC World staff are very friendly and helpful; they always lend a helping hand when you need one (and so do most of the managers). The store allowed me to put my knowledge of computers, to good use… Read Full Review

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★☆☆☆☆

“DO NOT SHOP at PC WORLD”

Written on: 24/07/2016 by Sharon2389 (1 review written)

Googled basic laptops. Bought basic Lenovo from PC World plus Microsoft office. Less than 3 weeks old developed 'screenbleed' whilst I was using. Manager refuses to repair, replace or refund my money. Manager accused me of dropping it! Sales Assistant pointed out no damage to unit! Manager then claimed I must have damaged it some other way! Total lack of Customer Service and refusal to honour my rights as a consumer. Arrogant, rude and aggressive Manager AND lack of response from PC World… Read Full Review

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★☆☆☆☆

“Issues with laptop purchase--ead and make up your own mind”

Written on: 07/07/2016 by Duganmu373 (1 review written)

Complaint concerning my purchase of an ACER F 15 Laptop computer In Nov 2015 I researched the best laptop for my grandchildren. I particularly wanted one that had an antivirus program already installed. The Acer F 15 had a 1 month “trial” McAfee antivirus and so 2 laptops were purchased. Later, I decided I would purchase one for myself. 31st May 2016---- The PC World salesman told me that the Acer no longer had the 1 month trial installed. I was sold the McAfee antivirus for £79.99 as… Read Full Review

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★☆☆☆☆

“Refused for exchange a better deal for them ”

Written on: 15/06/2016

I would like to tell everyone not buy things from currys , go for Argos which is million times better , here is my story : I bought a tab last week , it doesnt compatible with apps I want , and mutitask view only for some default apps which doesn't say in description , took it back exchange for iPad , Better deal for them , but been refused three times , when I spoke to manager , he started check the condition , and the a lady stood by site kept pointing the problem originally in the tab ( like… Read Full Review

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★☆☆☆☆

“pc repairs - stay well clear they trash your equipment”

Written on: 30/05/2016 by jlSkinner111 (1 review written)

Never again will I set foot inside PC World. I took my Dell Computer in a few weeks ago to my local shop for repair. They ask you to sign a form stating that you might lose some data and that you agree to it, some data maybe but not the entire software on the machine which included Norton Security. Nearly 2 weeks later they phone to say that the machine was now working, great I thought. Their idea of a repair is to wipe the computer whereby you have nothing but a shell. How in the name of… Read Full Review

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★☆☆☆☆

“Worst service ever, don' go there”

Written on: 16/05/2016 by sami84 (1 review written)

I can only confirm all the negative reviews that you can read on here, If I could i'd give them a 0 rate. I don't recommend to anyone their repair services. I toke my laptop last week to the Brentcross store for a repair. The guy who was at the repair service told me that the main issue was that my windows was crashed and that a data recovery was needed. He also said that my hard drive might be broke too but he couldn't confirm that this was the case as they had open the laptop therefore. So… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 04/05/2016 by ElyseEllis (1 review written)

Computer corrupted, not told they would restore to factory settings, had to buy a scan disc to back up documents photos etc, re-loaded all word, office, etc,still not working, been told computer is still corrupted, and do a system restore, only restore point was 3 days before picking up computer, which said reinstall english language file, not sure what this is, so how can I restore to this point? and re-install word, office etc requested they re-install word etc only to be told it would cost… Read Full Review

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★☆☆☆☆

“not to be trusted”

Written on: 13/04/2016 by leighak (1 review written)

i bought a laptop from this place, 12 days and I had problems, I followed the instructions on the dispatch note, got to the store, only to be told, sorry you cant return it because you turned it on, but whats the problem? well the wifi keeps losing connection,now it doesn't do it all the time, just at times and I have to reset the laptop to get it to work, 30 mins later and I'm told sorry it didn't happen, on the phone, the supervisor on the phone at the same time, his idea of fixing the… Read Full Review

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★☆☆☆☆

“Happens All The Time...... Why?”

Written on: 13/04/2016 by jchatboard (7 reviews written)

Why is it that NEARLY every time I purchase a product and I get the package with a security sticker, when I get home and unpack something is always missing. This happened to me with a computer a year afo, as well as a printer. My latest PAIN IN THE Neck was I purchased a Panasonic Microwave a month ago. It was supposed to be a birthday present. Well yesterday was the birthday and when unpacked – Low and Behold the GLASS TURNTABLE was missing. Now it back to PC World/Curry in Luton 1 hours’… Read Full Review

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