PC World Reviews

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Summary

Are you planning on buying something from PC World? At Review Centre you can compare PC World reviews with reviews of other Computer Shops to help you find the best retailer for computing equipment. We also have reviews of PC World magazine and PC World’s online store located at www.pcworld.co.uk.

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Latest Reviews

★☆☆☆☆

“DO NOT USE PC WORLD”

Written on: 24/07/2015 by Mikaelae283 (1 review written)

Bought a laptop five months ago. I had financial records for my wife, my elderly mother, my father-in-law and myself stored on the hard drive. The laptop suffered a sudden loss of power. Had to remove the hard drive to back up the data and also to remove the financial details of all concerned. PC world now refuse to make repairs because i have been inside laptop. An hours journey each way to drop the laptop off and slightly longer to collect it and the most abysmal after sales I have… Read Full Review

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Customerservicesuk's Comment

Written on: 26/07/2015

Of course they can't do anything with it - you've opened up the laptop and voided the guarentee. How do they know that what you've done hasn't damaged the laptop?

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Customerservicesuk's Comment

Written on: 26/07/2015

Of course they can't do anything with it - you've opened up the laptop and voided the guarentee. How do they know that what you've done hasn't damaged the laptop?

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Customerservicesuk's Comment

Written on: 26/07/2015

Of course they can't do anything with it - you've opened up the laptop and voided the guarentee. How do they know that what you've done hasn't damaged the laptop?

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★★★★☆

“Dell computer”

Written on: 04/07/2015 by MekhiNapier353 (1 review written)

This is brilliant, but slow at times but perfect for me especially for my work and good for talking to friends and family over Skype… Read Full Review

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★☆☆☆☆

“Smart TV NOT. SAMSUNG TREAT CUSTOMERS WITH CONTEMPT.”

Written on: 16/06/2015 by monty007 (14 reviews written)

Purchased the 4K TV, tried using iPlayer and BBC sport apps, all say coming soon. A call to support revealed that they don't have the certificate yet, when asked when was told we don't know. Then tried using Netflix it kept failing to load along with other apps. TV diagnostics and auto update didn't function. Another call to support revealed they are aware of this and waiting for firmware update but didn't know when it would arrive. All this in the first 3 days of purchasing the TV. Smart… Read Full Review

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★★★★★

“Great service & advice today!”

Written on: 15/06/2015 by Jer1967 (1 review written)

PC World have never been the cheapest place to go, that's fair to say. But it's not just the cost of things that determines whether or not I go somewhere for goods or services. To save writing a fresh review, I'll simply copy-and-paste the email I just sent to Head Office: Hi there I just wanted to express my gratitude for the excellent service I was given today, by one of your young members of staff,  My PC had developed problems that I feared would end up being very expensive, had I gone… Read Full Review

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★☆☆☆☆

“SHOCKING CUSTOMER SERVICE”

Written on: 03/06/2015 by butleracm (1 review written)

On the 2nd May 2015 I took my laptop to PC world in Guildford as it need a repair on the closing bracket which I did break myself. When I spoke to the women who served me she was very helpful as I had mentioned to her I was off to America in a month and would need it back before then, she reassured me that it would take no more than 10-14 days to repair and be returned so I was happy to send it off. 3 weeks later I had received phone calls saying that a part had not yet been received at… Read Full Review

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Dante2015's Response to butleracm's Review

Written on: 07/06/2015

I work for PCWORLD and I personally apologise for your experience and I understand how frustrating it can be when you aren't informed on the status of a repair, particularly when you have a deadline to get it back. the colleague who quoted you 14 days should not have done so unless you had taken out the knowhow careplan on your computer, in which case you would have been issued a replacement if it took longer than 14 days. unfortunately, for any repair - whether through user error or manufacturer, it is stated that any repair can take up to 28 days before any other action is taken. while I personally think this is far too long - depending on what the problem is, that is the same everywhere.
regarding the length of time it took for knowhow to acquire the needed parts, I cant do much other than apologise, you shouldn't have been given an unreasonable timeframe and I am sorry for that. I appreciate the fact that youre not satisfied with the service but lt me assure you, not all of our stores or services are like that and I hope youll consider giving us another chance.

deepest apologies and kind regards.

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Dante2015's Response to butleracm's Review

Written on: 07/06/2015

I work for PCWORLD and I personally apologise for your experience and I understand how frustrating it can be when you aren't informed on the status of a repair, particularly when you have a deadline to get it back. the colleague who quoted you 14 days should not have done so unless you had taken out the knowhow careplan on your computer, in which case you would have been issued a replacement if it took longer than 14 days. unfortunately, for any repair - whether through user error or manufacturer, it is stated that any repair can take up to 28 days before any other action is taken. while I personally think this is far too long - depending on what the problem is, that is the same everywhere.
regarding the length of time it took for knowhow to acquire the needed parts, I cant do much other than apologise, you shouldn't have been given an unreasonable timeframe and I am sorry for that. I appreciate the fact that youre not satisfied with the service but lt me assure you, not all of our stores or services are like that and I hope youll consider giving us another chance.

deepest apologies and kind regards.

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★☆☆☆☆

“pathetic”

Written on: 31/05/2015

2 experiences in last year. In one, they mis-sold me a laptop saying I would get cashback from Lenovo - not true and they denied it. Bunch of liars.
In the next, a Toshiba chromebook under guarantee power supply port stopped working and they refused to send it to the manufacturer saying I had caused the defect and removed screws. Utter rubbish, do not buy from this company, they deserve to go bankrupt. From now on it is Amazon all the way. … Read Full Review

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★☆☆☆☆

“Extremely poor customer service”

Written on: 08/05/2015 by Tunny58 (1 review written)

In October 2014 I spent £800 of a Hewlett Packard laptop for my son and in April it stopped working. I took it back to PC World at Elk Mill in Oldham and a member of staff tested it and diagnosed a hard drive problem and scanned the bar code inside the battery compartment to ensure it was still within warranty. They sent it away for repair but the engineers returned it saying there was physical damage to the casing that wasn't covered by the warranty so they wouldn't repair it. The staff… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 05/05/2015 by Daytonz438 (1 review written)

The customer service team at Curry’s need taking out and shooting, I don’t think they have one brain cell between them. 28.12.2012, I brought a Belling cooker from Curry’s GT Yarmouth. No problems buying the cooker and the warranty, that was straight forward. It is all the problems I have had since. In April 2013 had my first call out due to one of the rings not lighting, then a few months late another call out because of a carbon poisoning problem. The manufacturers – Glendimplex. sent… Read Full Review

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★☆☆☆☆

“Mis sold product and unsafe installation”

Written on: 27/03/2015 by Whathappened (1 review written)

Bought tv and paid for an installation service to hide the cables/wires in trunking. When the engineer delivered the tv they just put it on the wall and never hid the cables. The engineer told pc world no longer provide such a service, despite the salesman saying otherwise! I went back to the store and spoke to a manager and it transpired the salesman sold me the wrong installation service. What I paid for was a standard wall mount, even though I'd specifically requested help with hiding the… Read Full Review

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★☆☆☆☆

“Know How , beware 'No Care'”

Written on: 16/03/2015 by chas4chas (1 review written)

bought pc. It developed catastrophic failure after 10 months. Pc world refused to refund - "insisted" on repair as i had owned it over 21 days. came back working - 3 months later faulty again they categorically refused to refund - i may end up with a money pit and they dont give one AVOID them cos after 21 days you are on yer own they helpfully tell you they are within their rights… Read Full Review

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★☆☆☆☆

“AVOID.”

Written on: 11/03/2015 by Caelk155 (1 review written)

Avoid at all costs. My daughter bought a HP laptop which immediately broke. Customer service appalling. When My daughter went to citizens advice and was advised to put her concerns in writing, be aware they only have a PO box address, when she phoned them up to ask wether they had received the letter, she was told they had no one avilable to pick letters up from PO box, would be laughable if not so CRAP!!! AVOID AVOID AVOID… Read Full Review

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★☆☆☆☆

“NEVER HAVE I EVER EXPERIENCED ANYTHING QUITE SO...”

Written on: 09/03/2015 by HeatherGarner (1 review written)

First of all maybe I thought I was the only one. However after reading all of the other recent bad reviews today I just had to add my disgusting experiences from yesterday in my local Boston, Lincs Store, and I have never reviewed anything in my life. Yesterday at around 3.15pm my other half and I went to PC world with the aim to treating ourselves to a new computer. After a little looking around we deciding on going all out with a HP all -in- one desktop, with touch screen and the whole… Read Full Review

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★☆☆☆☆

“Just awful”

Written on: 05/03/2015 by Danielag246 (1 review written)

I went to the Aberdeen store, at bridge of dee, and picked up a charger. I then attempted to also buy an iPad. I was advised that it was out of stock and was advised that the item would be available in another store. I went to that store, 25 minutes away in traffic. They told me it was out of stock. Clearly the chap in the first pc world should have checked stock and/or reserved one! Next they told me they could order one to the store but couldn't tell me how long it would take. I had a voucher… Read Full Review

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★☆☆☆☆

“It takes a lot to suck the fun out of buying a mac...”

Written on: 24/02/2015 by elleeelle (1 review written)

I had the unpleasant experience of buying my new mac book air from Currys and PC world. They misadvised me on which product to purchase They were unable to transfer data from my old machine (apple had told me it would not be a problem) There telephone support were unable to help me on two occasions They don't have direct numbers for stores to check when repairs are ready Their know how plan has exclusions specific to apple products Their online learning allegedly the equivalent of one 2 one… Read Full Review

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★☆☆☆☆

“Customer service”

Written on: 13/02/2015 by djDavenport486 (1 review written)

Very poor and appalling service at Chatham Branch… Read Full Review

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★★☆☆☆

“I should have known better”

Written on: 04/02/2015 by Henryef455 (1 review written)

Once upon a time, Curry's was a nice store, with helpful knowledgeable assistants and a good product range. PC World was always,in my experience, the world's most annoying store. Then the two became one and the worst of PC World has attached itself to Curry's. You can never find an assistant. In the Exeter Digby branch The "Knowhow" counter has two people working on it, and a queue taking up to half an hour to get served. You can't phone your local branch. Phoning Knowhow results in a long… Read Full Review

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★☆☆☆☆

“worst service ever!”

Written on: 27/01/2015 by Braxtona457 (1 review written)

Purchased a washer, a dryer and a fridge freezer. The contract stated that old appliances would be removed and that products would be unpacked and packaging taken away. Delivery men refused to take old product and did not unpack anything. When began to unpack the washer the door was hanging off as the hinge bolt was sheared. Contacted Currys who insisted that it was not their problem but I should contact the manufacturer. After three phone calls to them and their 'customer care' department the… Read Full Review

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★☆☆☆☆

“Staff could not even use a computer ”

Written on: 23/01/2015

Went to buy a printer from P C World St Helens. They did not have the item in stock so the sales man went about ordering it on line. I was there for 40 minutes while he tried to order . His knowledge of the web site was terrible. He kept having to ask other members of staff how to input details and codes, after 40 minutes I gave up the idea of buying from them and came home and bought it on line myself from a different company. The member of staff who served me was uneducated in the other item… Read Full Review

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★☆☆☆☆

“No people skills”

Written on: 20/01/2015

I went to Currys PCWorld at the Castle Marina location for a set of headphones and I felt it would have been easier and less distressing getting a plaster for a superficial flesh wound at A&E. Not only was the staff member I spoke to ill informed I felt as if the way he spoke to me was as if he was a used car salesman. Chatting on unhelpfully hoping I'd accept what he said so I'd make my purchase. I did like the layout of the store and when I initially asked for help it did arrive in the time… Read Full Review

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★☆☆☆☆

“Avoid these people. Purchased a new laptop 3 weeks ago...”

Written on: 14/01/2015 by cxReeves253 (1 review written)

Avoid these people. Purchased a new laptop 3 weeks ago only to find out within of an hour of trying to set it up it had been previously used and updated 3 months previous. Returned it and was promised an exchange. Guess what. REPACKAGED IN A NEW SEALED BOX AND RETURNED TO ME. COMPLETE WITH PREVIOUS BROWSING HISTORY.!!!!. I INTEND TO TAKE THIS TO TRADING STANDARDS!! … Read Full Review

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