PC World Reviews

Click here if this is your business
★☆☆☆☆
1.3 / 5
10% of users recommend this
Click here if this is your business
  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Are you planning on buying something from PC World? At Review Centre you can compare PC World reviews with reviews of other Computer Shops to help you find the best retailer for computing equipment. We also have reviews of PC World magazine and PC World’s online store located at www.pcworld.co.uk.

If you’ve made a purchase from PC World please write a review based on your experiences and help others decide whether to shop there.


? Ask our helpful community of experts about this product or company
PC World - Ask a question now

Media Gallery for PC World

PC World
PC World

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible Attitude”

Written on: 17/12/2014 by robertcrawford (1 review written)

I called into PC world Watford today to collect a tablet computer paid for on-line. No-one really wanted to serve me and I was just left hanging around until eventually complaining to the manager… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AWFUL AWFUL AWFUL”

Written on: 10/12/2014 by Parrish204 (1 review written)

Got my first laptop from PC world and everything seemed fine. Until a few months in my DVD drive would jutter and stop playing films. This was not a dirty disc as i tried several new ones. Took it into the store where the laptop was getting sent away to be fixed (which i was happy enough with). Got the laptop back and not a single thing had been changed. We took it back into store to find out it had to be sent back once again. Although this time it had taken 3 weeks because the staff admitted… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Why am I waiting.....”

Written on: 17/11/2014 by spGarza43 (1 review written)

I'm stood in pcworld ask I type this... have been here approximately 20mins and no one has come up to see if I need any help... yet all the guys that have come in the store are have been pounsed on.. are they gay.. maybe..!! Unless I raise my hand like a school girl, I may get service but I doubt it so guess what pc world I'm going else where… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“appallingly pushy and sneaky sales tactics”

Written on: 10/11/2014 by AlainaMcCullough467 (1 review written)

visited pc world today to purchase a laptop. as usual we were ready for the inevitable questions about extra products or warranties to which we said no. then the saleswoman asked if we'd used a windows 8 computer before. we said no, to which she said we could have help and support for it. again we said no - we know what we're doing with computers and really don't need any "help and support" from pc world. but she insisted, and said she would give us a month of support for free. resignedly… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Selling faultyitems”

Written on: 31/10/2014 by gilbeywop (1 review written)

I bought a Surface pro 2. Within a few weeks it started playing up and I thought it was me, as the 3 free month care was coming to an end I rang them (always a long wait) The 1st person I spoke to in PC World tech team said 'Ah yes these have a known fault.' I was dumfounded. I therefore rightfully asked them to replace my Pro 2 with a new one without a fault - Simple. Then you hit the PC World grind them down wear them out Customer services & procedures and policies. Hours and hours… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WASHER”

Written on: 30/10/2014 by nobbyandsue (1 review written)

STILL WAITING FOR WASHER PAID FOR IN FULL 3 WEEKS AND STILL NO WASHER 20 PHONE CALLS AND THEY STILL DONT NO WHEN COMING INTO SHOP BUT HAVE SEEN SAID WASHER ON THERE WEB SITE INCREASED BY 100 POUNDS ARE THEY WAITING TILL EVERYONE SWAPS TO OTHER WASHER AS ALL THEY SAY PICK ANOTHER WASHER OR GET REFUND… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“yolo”

Written on: 22/09/2014 by 105Hill (1 review written)

will Fleming is a pc world… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They tell tall tales!!”

Written on: 09/09/2014 by robinson0604 (1 review written)

I took a Samsung tab 3 back to store as it wasn't charging properly. After the Sales Assistant told me that it was not showing a fault, he told me that he was not doing anything about it, as it was not faulty! He eventually turned the power off as I'd told him to. Immediately it showed it was faulty, as it was saying it needed charging. He told me that he would have to send it off to Samsung. After trying to get an update three days on the trot, nobody rang me. The fourth time Knowhow… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Dreadful customer service”

Written on: 02/09/2014 by MarcoReid (1 review written)

We came back from holiday to find our washing machine had died. (This was a Sunday) Our local white goods shop was not open, so we immediately drove to PC world We found a washing machine my wife had used before so we decided to buy it Not expensive only £299 . They say in the store it's free delivery, yes if you want to wait two weeks. think we might have run out of clean clothes by then. we wanted it next day so we paid £22.for this service. We were told that we would receive a phone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Staff cannot be bothered.”

Written on: 01/09/2014

Money off Voucher not valid when it stated on the receipt that it was. Went there on another occasion to ask about software, staff could not be bothered… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“absolutely thee worst online shopping experience i've had”

Written on: 26/08/2014 by emmetfj (1 review written)

Ordered an LCD monitor for my desktop, was told it would take 4-5 days, 2 weeks later i'm still waiting. This seems to a be a common theme amongst anyone who chooses home delivery from pc world, judging by reviews from similarly dis-satisfied customers online. To further compound matters, their customer service department never replies to emails, the emails of order confirmation fail to contain the link to the courier company and the tracking codes do not work. This is most likely intentional… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“pc world stretford manchester poor poor customer service”

Written on: 23/08/2014 by manthimo (1 review written)

went in to buy a laptop told the salesman the main thing i wanted was a DVD player as my wife uses a laptop to watch films he told me all laptops come with DVD player so i chose one and went home, got home and guess what the laptop had no DVD player the drawer was there but didn't open so took it back to the store the salesman looked at me like i was stupid got the laptop out of the box and tried to open the DVD drive but couldn't his answer was just buy an external DVD drive but thats no use… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“PC World Lincoln, bad start but came good in the end”

Written on: 20/08/2014 by KylieO'Rourke1946 (1 review written)

I bought a Lenovo C440 all-in-one desktop from PC World Lincoln. After 6 months the screen started displaying a fault, odd coloured thin lines across the whole screen, so I returned it to the store. They sent it back to Lenovo for repair, and said they would contact me, but never did. After 28 days I went back to the store, and it was still not repaired, so they offered me a replacement new PC. I told the salesman I wanted something that was at least as good, he suggested a Lenovo C470 as it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Always helpful”

Written on: 16/08/2014 by rshoebridge1 (3 reviews written)

Always helpful with my computer needs would for someone like me who doesn't know much about computers… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Very bad customer service at PC World Watford Branch”

Written on: 08/08/2014

I reserved a notebook laptop that was on sale using PC World online reserve and collect in store. I was called the following morning by a member of staff purporting to be the manager (I later found out he was not). He informed me that they had 2 in stock, 1 was the display and the other came with recovery software which would cost me a further £45. I told him that this was not stated on their website and I was not prepared to pay a further £45. I went into store and they had reserved the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Lies, Lies and Lies”

Written on: 05/08/2014 by djSchneider493 (1 review written)

Accompanied a friend to a local PC World Store to buy a laptop for her son. Not the least impressed. Here is why: 1. When asked what the maximum amount of RAM a particular laptop would support, the salesperson said, "doesn't matter, it has already got 4GB of RAM, anything more than that would not do anything good because the processor wouldn't be able to cope any more RAM than what it has already got. I then found out myself that the RAM could be upgraded to 8GB. 2. They tried to sell MS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Volleymaster2's Comment

Written on: 06/08/2014

Hi. With reference to your comment 1 about maximum RAM, the salesperson may well have been correct in stating that the processor will not cope with more RAM, i.e. it makes no difference to the performance in adding more RAM. This is a common thing with processors/motherboards - even though you CAN upgrade, it is a waste of money as the memory is useless and does nothing.
I'm not a fan of PC World, and comment 2 is about right.
All the best.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Can't deliver anything on time”

Written on: 01/08/2014 by Adelinej1977 (1 review written)

As usual I'vee had to wait 4 hours to find out that my delivery is delayed and has an estimated delivery of at least another hour or more. So having taken the morning off work to wait from 7:30 to 11:30. It will now mean that I have to take the afternoon off as well. So it's cost me twice as much as the product I'm buying to have it delivered. But this is not the first time PC World/Currys have let me down. 1. Ordered an oven, wrong colour delivered. 2. Bought a mobile phone, second hand… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disgusting”

Written on: 31/07/2014 by Moore28 (1 review written)

I have been mis-sold a laptop, insurance, office pack, norton anti virus program and more by PC World. My story starts in October 2013 (Literally 3 days before their Watch Dog incident.) I walk into my local store looking for a new computer on which I can do my studies. A gentleman who's name I still hold, walks up to me and asks if I require any assistance. I tell him that I am looking for a laptop with an insurance that covers everything for piece of mind. He helps me pick out a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Currys bromley useless!!!!!”

Written on: 25/07/2014 by daviddtm (1 review written)

Popped in on the way hope from work to buy a cheap laptop just for general use. Ten minutes max I thought. I had picked out the one I wanted before entering the store. " One of these please". The guy returned with the laptop, put it on his desk, then wasted 15 minutes of my time trying to sell me security, insurance for accidental damage, insurance for breakdowns etc. For £35 they have a ready set up laptop ready to go, no thanks. He asked if I had children, so he could suggest more things to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Service with a smile!!!”

Written on: 03/07/2014 by 108Dixon (1 review written)

Having spent the afternoon having a look at a new laptop, printer, iPod speaker and TV, the excitement of going on this spending spree was soon drained from me. Despite hovering beside the same laptop for ten minutes and thinking i had caught the eye of several sales staff I eventually had to ambush a staff member who I suspect was returning from a ten minute cigarette break. I had spoken to this staff member half an hour earlier but despite the shop being quiet he couldn't recall our… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview