Expert Logistics Delivery

Expert Logistics Delivery
★★★★★
4.9
98.0% of users recommend this
  • Value For Money

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Latest Reviews

“Where is my washing machine???”

★☆☆☆☆

written by Honestbecci on 07/01/2024

My washing machine never arrived. Now I need to call the insurance company because there is no contact information for them. Got up at 645 am on a Sunday as it said delivery from 7 am. Delivery times changed 7 yes 7 times during the day and it never arrived. I am absolutely livid

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“money sucking company ”

★☆☆☆☆

written by JenniferJackson914 on 25/09/2023

This company should be sued and shut down! Taking advantage of elderly sending them damaged boxes and broken TVs and leaving more than half their stuff all for $2700. You will be sued!!!

Was this review helpful? 1 0

“NO DELIVERY ”

★☆☆☆☆

written by Jenneloo on 23/01/2023

Waited in all day and no delivery and no communication, tracking advised there are technical problems but gave a delivery time of 10 pm. No delivery no notification after waiting all day in.

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“Avoid if possible”

★☆☆☆☆

written by djstanleyk on 13/02/2022

Delivery of cooker notifiction received day before. We were given tracking information. We watched truck via tracking, eventually truck arrived back in Crewe - no delivery. Impossible to contact company to find out what had happened. We were telephoned 2 days later to arrange new delivery but young girl making new date did not know why delivery failed. We did find out from John Lewis that cooker had not even been loaded on truck! Delivery finally was made and gas cooker was fitted and old range cooker removed at 7.10am! Fitters crossthreaded bolt on cooker towel rail which meant after my complaint that cooker had to have a strip down andrebuild with new front and towel rail. They did not supply and fit plinth cover as I suspect it would have taken too much time! They left at 7.50 am. We have not received any explanation or apology from "Expert" Logistics!

Expertlogistics's Response to djstanleyk's Review

Written on: 15/02/2022

Good Morning

We are so sorry for your experience. This certainly is not our usual level of service at all.

In order for us to investigate this, please could you send a copy of this review, together with the delivery postcode and name the order was placed in.

Kind regards
EXPERT LOGISTICS

Reply to this comment

Djstanleyk's reply to Expertlogistics's Comment

Written on: 09/03/2022

I did reply via email as requested and had the followig response.
Good afternoon,

Thank you for your email & apologies for the delay in responding to you regarding the below complaint.

Please could you confirm who had asked for you to submit the below to us, I have located a stoves order that was raised and installed on 10th November with a follow up premium installation check on 24th November.

Please can you confirm this is the correct order so this can be investigated with the right departments.

Kind regards

Logistics customer services

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“Terrible communication and customer service”

★☆☆☆☆

written by NSM01 on 25/10/2021

The worst customer service experience I can remember. They have scheduled and cancelled twice without any explanation, and it is very difficult to speak to anyone who can get anything done. Drivers seem to have no accountability for failing to meet commitments, and no interest in actually meeting the customer's needs. I would avoid dealing with these people, or using any company that does so if you can help it.

Expertlogistics's Response to NSM01's Review

Written on: 26/10/2021

Hi, I am so sorry for your experience. In order for us to investigate further, would you kindly send a copy of this review, along with the delivery postcode and name the order was placed in to us. Many thanks

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“Excellent ”

★★★★★

written by Leeroy535 on 07/10/2021

We’ve ordered American fridge freezer , 2 drivers arrived within time frame provided , they was very polite and helpful , they went above and beyond to deliver our fridge in to quite a tricky space, they was very careful not to damage the fridge or home , they even removed fridge doors without any problem . After reading a lots of negative comments we was very positively shocked how good our drivers was , definitely will use them again :)

Expertlogistics's Response to Leeroy535's Review

Written on: 11/10/2021

Good Morning,

Thanks for your great feedback and we are pleased that you were happy with the service.

Have a good day

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“Delivering a Refrigerator ”

★★★★★

written by Lailaandlily on 15/08/2021

YAQQ1 the one who deliver the appliance to us today. They were very polite, nice and very helpful. I will give them 5 star for how friendly they were, and very careful in getting the appliance in the house. They also were able to open the appliance and get take the box away which is something we appreciate a lot. Thank you so much.

Expertlogistics's Response to Lailaandlily's Review

Written on: 05/10/2021

Good Morning, thank you for your lovely feedback and we are pleased that you were happy with the service.

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“Still no washing machine”

★☆☆☆☆

written by siKoch326 on 20/07/2021

Suppose to arrive Saturday.. nope... Re arrange for today Tuesday... I've waited in both days... Still no washing machine... Try being a family of 5 with no machine as we took it to the tip Saturday morning.... Terrible.... would think again in future for sure...

Expertlogistics's Comment

Written on: 21/07/2021

Hi, I am so sorry for your experience. In order for us to investigate further, would you kindly send a copy of this review, along with the delivery postcode and name the order was placed in to us. Please contact us via our website (we are unable to post email addresses on here). Many thanks

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Was this review helpful? 1 0

“Failed to deliver as "no parking mate"”

★☆☆☆☆

written by AlxD on 06/07/2021

They tried twice to deliver a washing machine (with delivery and installation paid for). Although when ordering (through ao.com) it clearly stated that any extra charges incurred to access my post code and to deliver at my door will be reflected in the basket at check-out, on their first attempt the driver called me to go outside, to find a parking meter and to pay the parking for him. They claimed the company do not reimburse them and also the logistics "experts" company does not provide them with any trolley or anything else to be able to easily carry the washing machine from the van to the house. I refused, as I had already paid for the full package of delivery and they did a second attempt on a Sunday, claiming that on Sunday there are no parking fees. On the second attempt they did not even call me when the van "supposedly" arrived at my property. I was only contacted afterwards by someone at their offices claiming the driver was at my house, did a few rounds but left as he couldn't find a parking space available (saying "sorry, no parking mate"). Although I wish I did, I do not live in Mayfair or some restricted access area; it is a very average borough in zone 2 and with loads of parking available around my house (at times it does require the "unbelievable patience" to drive around for 5-10 minutes to get an empty space).

Expertlogistics's Response to AlxD's Review

Written on: 07/07/2021

Hi

We are very sorry to hear this.

To allow us to look into it, could you please email us with a copy of this review, the order number, delivery postcode and name the order was placed in?

Kind regards
Expert Logistics

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Was this review helpful? 2 0

“Excellent ”

★★★★★

written by Aaravl75 on 12/05/2021

New dishwasher delivered and installed by two guys..... Efficient, friendly and helpful , no complaints at all!

Expertlogistics's Comment

Written on: 14/05/2021

Good Morning

Brilliant!

Thanks for your lovely feedback and we are pleased that you are happy with the service.

Kind regards

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“Delivery of new fridge”

★★★★★

written by Marydoll62 on 17/04/2021

Arrived within stated window and text 30mins before actual delivery. Very friendly guys, apologised for not taking shoes off when entering but no mess made. Placed the fridge where I wanted it. Pleasant, professional and a credit to the company. Much appreciated!

Expertlogistics's Response to Marydoll62's Review

Written on: 19/04/2021

Good Afternoon

Brilliant!

Thank you for your lovely feedback and we are pleased that you were happy with the service.

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“Brilliant friendly efficient what more can you ask for”

★★★★★

written by McKay418 on 31/03/2021

Very efficient and friendly from start to finish couldn't ask for more. No mess to clean up after they had gone just a new cooker to admire. Would definitely recommend AO to friends and family.

Expertlogistics's Comment

Written on: 31/03/2021

Good Afternoon

That's great to hear!

Thank you for your lovely feedback and we are pleased that you were happy with the service

Reply to this comment

Expertlogistics's Comment

Written on: 31/03/2021

Good Afternoon

That's great to hear!

Thank you for your lovely feedback and we are pleased that you were happy with the service

Reply to this comment
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“Delivery guys brilliant”

★★★★★

written by Johan20 on 13/03/2021

When we received our delivery , the guys came within the time frame. Absolutely brilliant with their service and smiling faces. Polite and very kind. Would recommend anytime. Ref. LDSV27IL Please feed back to the lads for the great service and to the company. Thank you. Chauhans

Expertlogistics's Comment

Written on: 15/03/2021

Good Morning

That's great to hear!

Thank you for your lovely feedback and we are pleased that you were happy with the service

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“Bosch Washing Machine delivery, fitting and removal.”

★★★★★

written by on 10/03/2021

Crew arrived on time. They took out and removed the old machine for which I paid extra. They fitted the new machine with no mess. Because of covid I was not in the room when the work was done but when I entered you wouldn't have known they had been there except, of course, a brand new machine was in place. It has worked perfectly ever since with no leaks. I was very impressed with the service from ordering on line to the delivery and fitting. Many thanks

Expertlogistics's Comment

Written on: 10/03/2021

Brilliant!

That's great to hear, thanks for the lovely feedback.

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“Fantastic service!! Quick and easy!!”

★★★★★

written by Terricia on 02/03/2021

Crew were excellent!! Smart professional looking guys polite well mannered friendly guys! Installed my machine and took the old one away with no fuss!! Cheers guys thanks expert logistics you are leading the way and could show other lesser so called logistic company’s a thing or two about how to deliver a package to a customer !!! Thank you so much!! Well done 10/10

Expertlogistics's Response to Terricia's Review

Written on: 08/03/2021

Brilliant!

That's great to hear. Thank you for your lovely feedback and we are pleased that you were happy with the service

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“Washing machine delivery”

★★★★★

written by on 02/03/2021

Fantastic friendly service nothing was too much trouble The crew were really lovely guys thank you for such brilliant service. Thanks again will definitely be recommending you guys and using your service again There was nothing negative to say

Expertlogistics's Comment

Written on: 08/03/2021

Brilliant!

Thank you for your feedback and we are pleased that you were happy with the service.

Reply to this comment

Expertlogistics's Comment

Written on: 08/03/2021

Brilliant!

That's great to hear. Thank you for your lovely feedback and we are pleased that you were happy with the service

Reply to this comment
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“Driver/delivery of goods”

★★★★★

written by on 27/02/2021

Prompt delivery at the time stated. Delivered goods to the door. Friendly and prompt service. Keeping to covid guidelines. Would definitely use this service again.

Expertlogistics's Comment

Written on: 08/03/2021

Good Morning

Thank you for your lovely feedback and we are pleased that you were happy with the service.

Reply to this comment
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“Brilliant team”

★★★★★

written by hoylee on 27/02/2021

Had a cooker delivered Thursday 25/2 by two guys. They were both polite, efficient and extremely helpful, kept me in touch with the early delivery and arrived on time. Big smiles all round. Would definitely recommend this crew and would use again. Well done and thank you.

Expertlogistics's Response to hoylee's Review

Written on: 08/03/2021

That's great to hear, thank you for your lovely feedback and we are pleased that you were happy with the service

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“Brilliant delivery drivers ”

★★★★★

written by lockera on 26/02/2021

Great service from our delivery drivers would definitely use this service again. Friendly and efficient- felt safe even during COVID restrictions.

Expertlogistics's Response to lockera's Review

Written on: 08/03/2021

Brilliant !

That's great to hear; thank you for your lovely feedback and we are pleased that you were happy with the sercice

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“Excellent, efficient service ”

★★★★★

written by Anna19841234lew on 26/02/2021

Very prompt service, helpful and efficient changing the washing machine over. Called to let us know when they were arriving and couldn’t have been more helpful. Thank you!

Expertlogistics's Response to Anna19841234lew's Review

Written on: 26/02/2021

That's great to hear and thank you for your lovely feedback

Reply to this comment
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Our helpful community of likeminded people will be happy to answer any questions that you have.

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Asked by bk1975 on 24th August 2017 Report this content
Do the team disconnect your old gas cooker before they install the new one?

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Answers (3)
Report this content Harrety Written on: 25/08/2017
If you asked them to install your new cooker I am sure they will.
Report this content MCBDurham Written on: 26/08/2017
I am unsure as I had only electrical items delivered, but given their receptiveness, a quick call to the office should answer your question regarding your old cooker.
Report this content THEONEARGYLETOAD Written on: 28/08/2017
Unfortunately I can't help. As my Cooker was to be fitted the following day by arrangement through a local CORGI Registered Gas Fitter, the unit was to be delivered and left 'un-packaged' by the Carriers.
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Asked by Guytrench on 8th June 2017 Report this content
Please can you contact me as I would like to do business with you. Thank you

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Answers (1)
Report this content Lisamc77 Written on: 10/06/2017
Hi can I help yourself
Asked by karenmanfield on 14th February 2017 Report this content
They are delivering an american fridge freezer to my mother tomorrow - I was told they would take the doors off to get the freezer in. Is this correct?

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Answers (4)
Report this content stan1946 Written on: 15/02/2017
not certain but i would think so as they are very helpful people.
Report this content nerual17 Written on: 15/02/2017
In answer to your question, if Expert Logistics,say it can be done then l am sure it can be done.I am sure it would be foolish of them to have made that statement without being 100% sure.
Report this content Harrety Written on: 16/02/2017
Yes they do, they are very helpful people. Not only did they take our off but they also put it back on for us.
Report this content MILKYBARKID445562 Written on: 18/02/2017
Hi there, I am not sure as I didn't need them to do it but if they said there going to do, they will need to take them off to get it through the door way. Sorry I couldn't be any more help.
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Asked by sh3zan on 24th March 2014 Report this content
What are Tesco's major logistical problems?

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Answers (2)
Report this content Vonnie1945 Written on: 25/03/2014
They are not good at delivering on time, by that I mean you book a time and they often turn up early because the driver wants to get home! Also even if you are a regular customer you cannot get a delivery at holiday times, mainly because the able bodied people who dont normally get home deliveries, take up all the booking dates and times well in advance. People who are disabled, like myself, then lose out.
Report this content sbates1712 Written on: 25/03/2014
they are usually unreliable due to their drivers rushing from one job to another so they can get finished quicker and get home sooner but the problem with that is that by the time they get to the last delivery or close to the last their arriving early for your delivery
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