We've had our Pacific Series spa for about 3 months and are very happy with it. The kids love hanging out in the spa and we look forward to weekends having time out at the end of the day. From the first enquiry the staff were very helpful and always available to answer questions. The guys who did the delivery were extremely helpful and friendly even though they were delivering late in the evening they had no complaints. I would and have recommended Southwest Spas to anyone looking to buy a spa, great value for money and great customer service. The only minor thing was not knowing much about chemicals and what is best to use, maybe an information sheet included with delivery would be a good added extra.