Southwest Spas Australia Reviews - www.southwestspa.net

★★★★☆
4.2 / 5
13
85% of users recommend this
  • Value For Money

Summary

Note from Review Centre: Southwest Spas Australia is also trading as Spas Direct Australia.
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Latest Reviews

★☆☆☆☆

“Poor quality and warranty is not there! READ THE FINE...”

Written on: 30/08/2017 by MikaelaByrne (1 review written)

Poor quality and warranty is not there! READ THE FINE PRINT… Read Full Review

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★★★★★

“Great Spa, Easy to use. Good Customer Service.”

Written on: 06/03/2017 by txGarrett200 (1 review written)

I purchased my spa back in September 2016 while I was building my new home. Once we were ready for delivery we called our sales person who arranged delivery within a week or so. Once the spa arrived, it was better than we expected. The quality of the of the product was better than some we had seen in retail stores. We purchased the Hydro Spa and it came with a TV and DVD Player. We use our spa daily and I must say we are very happy with our purchase. The Team at Spas Direct have been very… Read Full Review

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★★★★★

“Purchase Spas Direct”

Written on: 06/03/2017

I bought a spa about 2 months ago off Spa Direct. I paid $6,990 for a California spa and believe it's been one of the best investments I've made in my life (house + car excluded). The salesperson helped me make the best choice for my family and budget. The delivery driver went beyond his requirements when he delivered. Before making my purchase I visited 3 spa shops looking for the best spa at the best price. I didn't choose the cheapest spa as I'm a firm believer "You get what you pay for "… Read Full Review

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★★★★★

“Amazing company”

Written on: 20/02/2017 by Super101 (1 review written)

Purchased my very 1st Spa from Southwest Spa. Was the best decision I ever made. Not only do they sell Spas at an amazingly cheaper price, but Southwest Spas go above & beyond- from delivering my Spa & into position. The delivery driver was amazing. The company has such helpful & patient staff. They are more than happy to answer any questions I had regarding my purchase. My Spa arrived on time. My spa was so much more than what I was expecting, it is just stunning. I couldn't be more happier… Read Full Review

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★☆☆☆☆

“Nearly four weeks late and in pieces on the patio ”

Written on: 20/12/2016 by Hayspt1982 (1 review written)

Delivery was promised in writing in three weeks. Five weeks later after chasing up repeatedly the spa arrived. Not the colour ordered (although luckily the colour we wanted), without lid step or manual.. After three days of chasing I was told by a senior representative that there isn't a manual and that they would answer my basic questions. I asked if if the warranty wouldn't be voided if I did not maintain the spa according to a manual and was told It would not. An hour later I received the… Read Full Review

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Proto01's Comment

Written on: 21/12/2016

Nice Post. However at least you have got your spa! We ordered ours in September and we are still waiting......
We are trying to contact them constantly but guess what, nobody picks up or returns our calls.
We are in WA and apparently our agent, we have not had one phone call from him since September.
We are now desperately trying to get a refund from them as we ordered this spa in September so that we would have it in plenty of time for Christmas.
Reading your comment above I hope it doesn't get delivered as it probably wont work!

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Nothappyjess's Comment

Written on: 28/01/2017

Can you please contact me

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Ozcons's Comment

Written on: 03/01/2017

I was only able to get them to deliver in time because I gave them a written deadline of when to provide delivery or refund by before I would be lodging a complaint. DOCEP will assist you with information on your rights and action you can take. They threatened to void my warranty if I wrote a negative review and actually tried to have this one removed. I can see another review from December 6th that had the same problem with not receiving a manual has disappeared. To anyone else reading this, you have statutory warranty and rights that cannot be voided due to honest negative review. You just need to operate the spa according to instructions to be protected by statutory warranty.

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★★★★☆

“Love our new toy!”

Written on: 02/10/2016 by Amelia117 (1 review written)

We've had our Pacific Series spa for about 3 months and are very happy with it. The kids love hanging out in the spa and we look forward to weekends having time out at the end of the day. From the first enquiry the staff were very helpful and always available to answer questions. The guys who did the delivery were extremely helpful and friendly even though they were delivering late in the evening they had no complaints. I would and have recommended Southwest Spas to anyone looking to buy a… Read Full Review

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★★★★★

“Excellent product & service!”

Written on: 24/09/2016

Southwest Spas delivering their promise. We've had our Fiji Spa now for over 6 months and use it regularly and loving it ! From the initial discussions and on time delivery, we've been extremely happy with the quality of the Spa and the post delivery service we've been receiving from the guys. I have recommended their spas and services to family members which they've also purchased and no problems what so ever with very punctual and friendly advice.. If you're looking to buy a Spa.., you… Read Full Review

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★★★★★

“We ❤️ our spa!!!”

Written on: 19/06/2016 by BrooksHull358 (1 review written)

We love our spa from Spas Direct. Although we had to wait a while for delivery (because the guys were sold out), it was well worth the wait. We use our spa daily, even though it is the middle of winter. It really does change the way we live! The service has also been great - we had a question on a Saturday night and rang and got all the help we needed - way over and above what we would expect. Great value for money too. I would definitely recommend Spas Direct to friends and family… Read Full Review

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Nothappyjess's Comment

Written on: 28/01/2017

What spa do you have?

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Nothappyjess's Comment

Written on: 28/01/2017

What spa do you have?

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★★★★★

“What a fantastic company for customer service.”

Written on: 06/06/2016 by suncity12 (1 review written)

My review is about the great sales & service provided by spas Direct Australia When we were looking for a spar we tried around 8 shops over 4-5 months, but felt that all there wanted to do was sell old stock. It was not what we wanted. Then we found Spas direct Australia. From the moment we spoke to the sales department we felt that they actually cared to our needs. We told them our requirements for a spar and they offered us something better and cheaper than anyone else. We were so exited we… Read Full Review

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★★★★★

“Best spas at best prices with the best customer service ”

Written on: 06/06/2016 by JGriff87 (1 review written)

Thanks Spas Direct for the amazing spa.. I couldn't be any more happier. The spa is fantastic and the customer service and the delivery was unbelievable.. . Nothing was ever an issue and any inquiries i had were always followed up quickly.. with unbelievable prices that are most affordale these guys really are the best in spa sellers The kids love the spa as so do i. Its made a great talking point and great item to have in the outdoor entertainment area. Being in Tassie its perfect for the… Read Full Review

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★★★★☆

“Affordable pampering package!”

Written on: 04/06/2016 by Caza63 (1 review written)

After purchasing our oasis of 2 acres of rainforest in the sunshine Coast hinterland ,we needed relaxation that would enhance the environment we were building in. Our Spa from South West did ALL that & more.... Bubbles- jets- heat- lights & music now only good times ahead... Thanks we are stoked!… Read Full Review

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★★★★★

“Best spas at reasonable prices”

Written on: 04/06/2016 by Missprissy (1 review written)

A spa to suit our needs at a price to suit our pocket. The radio gives great listening while relaxing in the spa with the jets on your back. I would have no hesitation recommending SpasDirect to my friends… Read Full Review

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★★★★★

“Excellent”

Written on: 04/06/2016 by Kennedysm263 (1 review written)

Great service. Great product. Great price. Highly recommended. Wouldn't buy from anyone else… Read Full Review

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