Written on: 09/07/2012 by spilko (1 review written)
I ordered a Callifornian 11 spa the start of March 2012. I paid $2000 depostit and was told that in order to get the spa at the special price, I must place my order that day...The Spa was due in and ready to be dispatched to me on 16 March 2012. It is now July and I have NOT recieved my spa! I have emailed them continually since march and keep getting the run around that they are trying to fine where the spa is. I had enough and asked for a refund.... once again the run around and false... (read more)
Written on: 30/11/2011
I want to order a spa with this company but I am having second thoughts - they wont a 50% deposit and can't give a delievery date for the spas that are not even landed from China in Australia - do I spell a rat? They are doing a very hard sell it would be good to get some feedback from someone who has used this company as they tell me they have been in business for 8 years (read more)
Written on: 27/05/2010
Absolute piece of rubbish!!! Purchased with NO RECEIPT ISSUED NO WARRANTY and NO After Sales service. Do not ever purchase from these sharks! Nothing but problems. Site should be condemed .... Blower not working let alone connected from the outset , cd/radio didn't work, fuses blown and missing, led lights failed and not working....,Chemicals supplied ???? Did Hudini miraculously vanish them on delivery ????? Shocking service. Trading standards being contacted at present. No one should ever... (read more)
Written on: 15/02/2009
We bought a stereo spa from southwest in June 2006. It has been heavily used all year, every weekend, and in the week, up to 6 hours on sat and sundays. No problems anart from the kids broke the water fountain, turned it too tight, one call and it was fixed, although it took 2 weeks. I have not had any problems with these guys, i cant see why other people seem to be anoyed with them. Do you actually look after your tub? (read more)
Written on: 23/11/2008 by rafphillips (1 review written)
I purchased a hot tub from Southwest Spas in May 2008 and have had nothing but problems, the price was very cheap but the product is of a poor quality and so far there has been little aftersales support.
I just wish I was aware of that before I spent nearly £4000 ordering one!
What should have been a relaxing purchasing is stressing me out and I am £1000's of out of pocket as a result.
Written on: 08/09/2008 by Mark Smith (1 review written)
I purchased a £7,000 Spa Model 6000 from Southwest Spa UK. It broke within a few months and they have not sorted out my problems yet. The showroom in Worcestershire has now closed down and I am having to contact Australia. My advice is don't buy one as you could end up with the problems that I have. (read more)
Written on: 29/09/2006 by johnphillips (1 review written)
I have searched many sites and found this to be the best!! Good value and nice Southwest Spas Stereo Spa for less that 6k, everyone else's was over 10k! Great spa, we have had it for 2 years now - brill! (read more)
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