Costa Reviews
Latest Reviews
★★★★★
“Perfect signature coffee”
Written on: 12/03/2013 by Maya-Davidson (3 reviews written)
I am definitely a fan of the brand. It's my favorite thing in the morning to get a steaming hot cup of coffee for the road. I also like the service - the staff is always smiling and polite regardless of the customers' attitude. I would definitely recommend every branch of Costa as they are all perfect. (read more)
★☆☆☆☆
“Andover Hants Costa Coffee ”
Written on: 11/03/2013
Disgusting Toilets. Great new refurbishment and lovely staff. Unfortunately the housekeeping is diabolical. Until the toilets are kept clean I will, reluctantly, drink my coffee elsewhere. (read more)
★★★☆☆
“Costa costs a lot”
Written on: 04/03/2013 by JennaCutly (2 reviews written)
Almost dropped my purse this morning when I was told how much I had to pay for a black coffee. Way too expensive. When did prices get this high? (read more)
★★☆☆☆
“Guildford Costa - stale cakes and the slices are shrinking”
Written on: 06/02/2013
I used to love visiting Costa. Over the last few months I've noticed that the portion size of their cakes is shrinking. I bought a slice of carrot cake to go with my coffeee at Costa in Waterstones in Guildford last week and it was as hard as a biscuit. Took it back and got my money back. (read more)
★★☆☆☆
“Bad service, cold coffee”
Written on: 01/08/2012 by headjess (7 reviews written)
Costa in their own mission statement say and I quote "our mission is to rid the world of mediocre coffee", this makes me smile as I think my instant coffee at home rank higher than my experience at Costa of late. Now I use to really like Costa but of late the service I have received and the poor product are for me unacceptable from such a well established brand. My last two visits have resulted in having to ask for drinks to be remade and not interested, below standard service. I have... (read more)
★★★★☆
“The best of 'em”
Written on: 12/07/2012 by derekbywater (4 reviews written)
First let me say that there is no excusing the price American style coffee shops charge. Why we are happy to pay £3 for a coffee which costs them buttons to produce is completely beyond me - but when you're going up and down the country, the choice is limited and the company is picking up the tab, Costa is the best of the lot. Coffee The coffee at Costa has a rich (not too smoky and not too bitter) flavour. Unlike many other chains who can make a reason Americano, but have latte's that... (read more)
★★★★☆
“Depends ”
Written on: 27/06/2012 by Nickoftheshire (1 review written)
We go to Costa weekly sometimes as a couple sometimes with the kids. In general we are happy with the service and product but like all services it depends on the venue and the person serving. In our experience if you go to a Costa that is in a Tesco or at a motorway services then don't expect much, I don't no why but they nearly never quite make the cut. If you go to a Costa that is on its own the service is mostly good unless you are unlucky enough to get the trainee, but we all need to... (read more)
★★★☆☆
“Pricey, but acceptable”
Written on: 22/06/2012
I go to Costa at least twice a week and spend a good hour in there every time I go. "You must love the place" I hear you call. Errr....No, but what Costa lacks in some areas it make up for with it's steer distribution. Every random pub, petrol station, pet shop and swap shop (in fact everyone everywhere) seems to be selling Costa these days, and luckily for my small town we have been touch by that invasion too. I say luckily, because otherwise we'd have to sit with our kids in a pub that... (read more)
★★☆☆☆
“Not really”
Written on: 07/06/2012 by scozp71jja (2 reviews written)
To tell you the truth, I am not really satisfied with the service nor with the staff. Think they can do better (read more)
★☆☆☆☆
“Fails to listen to complaints”
Written on: 01/06/2012
To be fair, Costa does make a reasonable coffee on the odd occasion, but that is not often, and the bad coffees are bad enough that I would go elsewhere if there was a choice. My biggest gripe with Costa, and the reason I have given them only one star, is that I have made numerous complaints, two via their corporate website. On both occasions, I was given points on my card, and promised that the area manager would take it up with the store. Nothing has improved. Flat Whites & Lattes vary... (read more)
See next 10 reviews
Showing 1 - 10 of 32 Reviews
★★☆☆☆
“There are other cafes”
Written on: 17/05/2012
Ghastly new decor, toilets accessible by key only, most of staff cannot construct a sentence in English. (read more)
★★★★★
“Cost Coffee Cis amazing”
Written on: 28/03/2012
I like the fact that they remember my order every morning, greet me and make the best coffee in the whole world (read more)
★☆☆☆☆
“The latte is so week you cannot taste the coffee and...”
Written on: 17/03/2012 by kitten5
The latte is so week you cannot taste the coffee and when I mentioned this instead of asking if I would like an extra shot was told this is standard. The manager came across as being rude and unhelpful, this is the last time I go to the Bexhill branch in Tesco. (read more)
★★★★☆
“Costa Helps Me Unwind”
Written on: 16/03/2012 by elliotbaker32 (2 reviews written)
Costa is my preferred choice when it comes to coffee. I love the various flavours that they offer. I also like the ambience of the place. It has a soothing effect on me. It helps me unwind and restore my batteries. (read more)
★★★★★
“Beats starbucks everytime”
Written on: 23/01/2012 by helenmichelle (10 reviews written)
I love Costa! Best coffee gonig and always friendly service. They are popping up everywhere so i would recommend to anyone!! (read more)
★★★★★
“nice & friendly service very happy :) ”
Written on: 06/01/2012
nice & friendly service very happy :) (read more)
★★★★★
“Lovely service”
Written on: 05/01/2012 by CostaDelir (2 reviews written)
Just wanted to say what lovely service I had in here today - thank you Boys! (read more)
★★★★★
“Love it”
Written on: 06/12/2011 by adrilaufer123 (1 review written)
I like your coffee a lot, I like the flavors you offer especially the gingerbread. (read more)
★☆☆☆☆
“make you feel as if you should leave”
Written on: 16/09/2011 by eeyore82
We visit costa few times a week after work .. i just want to know why COSTA staff in Enfield start cleaning the floors and stacking up tables and putting the chairs in piles when the cafe is not even closed ??? So when you come along theres no where to sit outside or in ??? surely this is a job that they should done after all the customers have gone .... ???? I mean we pay good money for tea and cakes there ( ie its not cheap .. you pay extra to sit in ) then they start cleaning and... (read more)
★★★☆☆
“Slow service, big queues, cheesy decor”
Written on: 03/06/2011 by Frosteee (69 reviews written)
I'm a complete coffee addict and can't survive a morning without a strong dark americano of filter coffee to get me kicked off. Costa is on my way from Richmond station to the office so I occasionally pop in. The coffee itself is usually pretty good but the service is sooo slow and no matter what time of day I go there the queue is almost out of the door. I rarely drink in but when I do the decor is rubbish. Cheesy, out of date, like a cross between a Wetherspoons pub and a old persons... (read more)
Guest's Response to Frosteee's Review
Written on: 29/11/2011
Why dont you stay home costa is very bad and people made it so famous,
I can't believe it as Italian I feel offended.
This is dirty water.
Leave the Italian coffee to the Italians.
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See next 10 reviews
Showing 11 - 20 of 32 Reviews
★★☆☆☆
“I love drinking Costa Cappucino coffee and often seek...”
Written on: 28/01/2011
I love drinking Costa Cappucino coffee and often seek them out in various locations when I'm out and about. Although the Teesside Retail Park outlet is always very busy, as an observation I often find that cleanliness is below par, with empty tables often left cluttered or not cleaned or wiped over properly usually with crumbs and bits left on the table tops. Today while standing at the counter, I pointed out to the young chap serving that supposedly clean cuttlery (two knives especially)... (read more)
★☆☆☆☆
“The Costa coffee shop is the market leaders but I...”
Written on: 13/12/2010 by nottinghamfella (41 reviews written)
The Costa coffee shop is the market leaders but I found these shops very disappointing.
The Nottingham Wheeler Gate outlet has surly service by unprofessional staff; I have been twice and have had to wait in a long queue while four other customers wait ahead of me while four staff seem to be poorly trained, poorly managed and lacking customer service skills.
The coffee is of mediocre standard and is weak. Prices are high and the drinks are not worth the price paid.
Service is surly, a male...
(read more)
★★★☆☆
“Can Costa Coffee explain how their gluten free...”
Written on: 11/10/2010 by gary harper (1 review written)
Can Costa Coffee explain how their gluten free chocolate brownie contains wheat?
As a coeliac I find this confusing and dangerous for my health.
Please explain !
I asked the staff in the outlet but they were unable to explain.
(read more)
Jomckenzie's Response to gary harper's Review
Written on: 19/12/2010
Hi Gary,
<br/>
<br/>I am not Coeliac but am gluten and wheat intollerant. I purchased this brownie yesterday and halfed it with my husband. Half way through eating it I discovered it had wheat starch. To answer your question, they "wash" the gluten out from the wheat and put the starch which is left into the brownie. It is therefore safe for Coeliacs to eat but not people with a wheat allergy/intollerance. I have eaten Lifestyle gluten free bread before and was ill within an hour of eating it, and when I read the ingredients it had wheat starch, but still gluten free. I hope this helps. I am going to write to Whitbread and complain about this. I'll stick to Starbucks, at least their products are clearly labelled.
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Guest's Response to gary harper's Review
Written on: 14/06/2011
Yeah me too, I was amazed to see the Gluten Chocolate Brownie ingredients list read contains Gluten!!! Wheat in the ingredients... I am puzzled never encountered this before...
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★☆☆☆☆
“The Costa coffee shop is the market leaders but I...”
Written on: 06/10/2010 by Ismat J 10 (2 reviews written)
The Costa coffee shop is the market leaders but I found these shops very disappointing. The one in Bexleyheth Mall has been there for more than five years though I was quite happy with Bewleys, The Irish coffee shop chain. Ideally I would like a creche there as there used to be and frequent catwalks to sell the various shops clothes which are great as I have bought many items there which I wouldn't have otherwise.
The coffee is of mediocre standard and their toasties is worse. I think it...
(read more)
★☆☆☆☆
“My wife, two daughters and our two grandchildren aged...”
Written on: 30/04/2010
My wife, two daughters and our two grandchildren aged 2 years and 3 months and 9 weeks went into your King's Lynn cafe on the 22nd April at 4.45pm for some refreshment and our 9 weeks old grandson needed to be fed, your staff were stacking tables and chairs and when one of my daughters asked if they could sit on a comfortable sofa one of your staff told her we have washed the floor there and you cannot sit there!!!! My wife had to find a comfortable chair for our daughter to sit on and feed... (read more)
★☆☆☆☆
“Flat White? More like complete sh*te. Too expensive...”
Written on: 14/02/2010
Flat White? More like complete sh*te. Too expensive and more like a latte than a new coffee concept.
Go to Starbucks they've got it right.
(read more)
★★★★★
“Fantastic cappuccino from Costa! I regularly have a...”
Written on: 08/10/2008
Fantastic cappuccino from Costa! I regularly have a coffee and a raspberry and almond cake. At least a couple of times a week. It's so decadent and relaxing there in The Fort, Manchester. The atmosphere early in the morning is quiet and warming. I can read the morning papers whilst tucking into the most moist, mouth-watering cake EVER. Gotta get the recipe! Sublime! Worth the £4 for coffee and cake. The staff are really friendly and always remember mine and other customer's usual orders!... (read more)
★★★☆☆
“very modern, nice tasting coffee, pleasant staff,...”
Written on: 02/10/2008 by safgde
very modern, nice tasting coffee, pleasant staff, comfy seats.
nice general atmosphere, would be better if prices where lower
(read more)
★★★★★
“Really loved the gluten-free raspberry and almond...”
Written on: 20/07/2008
Really loved the gluten-free raspberry and almond cakes. It is heaven eating a cake with your coffee when you have coeliac condition or a wheat allergy. This was sooo delicious that I had to go back for a second one!
Very relaxed atmosphere in Brighton. Very nice coffee too.
(read more)
★★★★★
“plenty of seating area, modern and comfy! gorge food...”
Written on: 20/02/2008 by chez18 (172 reviews written)
plenty of seating area, modern and comfy! gorge food to eat hot or cold! you got some great healthy options too!! obviously not the cakes like!!! all the drinks from there are delicious!! really nice place to go for a treat and a relax and catch up with your friends!!! (read more)
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Showing 21 - 30 of 32 Reviews
★★★★☆
“We found the service at Costa coffee to be good. There...”
Written on: 01/01/2008 by gabbyco
We found the service at Costa coffee to be good. There was seating available, and it put us in the mood for our further activities afterwards. (read more)
★★★★★
“You have not experienced a really great cappuccino...”
Written on: 27/09/2006 by Helen of Troy (188 reviews written)
You have not experienced a really great cappuccino until you have been to Costa Coffee Shop. You can choose this or any of their other coffees in three sizes. The large is an absolute "must have" for me every time I go in town. We are talking huge! The cup is so big it has a handle on either side! The coffee itself is sooooo delicious when you eventually get through the chocolate topped creamy froth on top! I use a spoon and eat it like coffee cream, but you could always try drinking through... (read more)
Helen Of Troy's Response to Helen of Troy's Review
Written on: 28/01/2007
There is yet another Costa coffee shop opened here in Exeter! Above Waterstones Bookshop, which is situated at the top of the High Street opposite Debenhams. The more there are, the better I like it!
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Guest's Response to eeyore82's Review
Written on: 29/11/2011
Leave the coffee to the Italians,
these Costas are just over expensive and bad quality food and cakes.
I did work there as well it's bad stay away
Go to those family private coffee shop they are way better,don't make Costa,Nero and Starbucks any richer.