Have a picture of Activ Hair www.activhair.co.uk?, please send it to us.
| Quality of website | 3/10  |
|---|---|
| Value for Money | 0/10 |
| Overall rating | 0/10 |
Full review by
kkeerrrryy
on 24th Sep 2006
User Rating : 0
Respect :
0
Good Points: The products were less than anywhere else I found but this becomes irrelevant when they don't turn up.
Bad Points: Appalling customer care Desultory staff No communication whatsoever Terrible delivery times (still waiting)
General comments: I placed my order with Activ Hair (www.activhair.co.uk), received no confirmation email as the site stated I would do. I went back to the site after a week and tried to log in (I had the correct email address as my computer had stored it), but the site claimed that my email address was unrecognised. I left it another week and phoned the number given. Got through to a rather unfriendly woman who said she'd get back to me the next day.
A day later I received one of the products I requested but the shipping statement did not include the other item I had ordered or gave any indication of whether it was to follow or even in existence.
I did not receive a call from the delightful staff member I spoke to and assume that they will just send my item when they feel like it. I am going to call them tomorrow and ask where my product is.
kkeerrrryy's review and ratings | 195 words | 1 comment added.
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