Ocado Reviews - www.ocado.com

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Summary

Waitrose's online delivery service.
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Latest Reviews

“Very bad experience”

Written on: 15/12/2014 by Rcmonet (1 review written)

Cancelled my order for no reason, one star is really a compliment. Never never again!… Read Full Review

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“didn't even get the first delivery right!!!!”

Written on: 11/12/2014 by schmokinn (3 reviews written)

out of three items on the first order they didn't have one and tried to substitute another with a far more inferior product.refused delivery.absolutely useless shower of shite.customer service admitted that they sell things they do not have all the time!! unbelievable!will never try them again… Read Full Review

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“Awful - 90% of the time late”

Written on: 08/12/2014 by ethereal10 (2 reviews written)

as the title suggests, they're late the vast majority of the time. Today was the last straw with them! The tracker on the app said the delivery driver was on time, even 45 minutes after he was past the maximum time! He then called to say he'd be yet another 20 minutes later than he already was. Last time he was 40 minutes late and had been late a number of times before. Will not be using them again. Unreliable! The drivers often try to get you to go down to meet them for the shopping too… Read Full Review

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“Not helpful at all”

Written on: 08/12/2014 by Zariah340 (1 review written)

08/12/2014. This is the first time I have tried to order from them. Somehow the order would not go through. I called them, they said my address displayed on my end was different from them. The operator was not helpful at all and tried to blame me giving the wrong details/ even accusing my reading abilities. Sure this has been one my of the most dramatic online shopping experience. By the way, at the end of that phone call they haven't shown they were gutted by loosing a customer… Read Full Review

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“Efficient, Polite & Dependable ”

Written on: 01/12/2014 by gbonner93 (1 review written)

Having previously used Asda (terrible experience & serious lack of effort to compensate) Ocado was very refreshing. The website was very simple to use. We received a text prior to the delivery letting us know it was on time which was reassuring. We also had a very polite driver who was very helpful. Overall really good experience… Read Full Review

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“Best UK online grocer (and I tested a few) - from a foodie”

Written on: 25/11/2014 by Merinos (1 review written)

I have signed up to Ocado smart pass for the last year, and having previously tried Tesco, Asda and Sainbury's I can honestly say they offer the best experience. I thoroughly enjoyed the quality products (must I add I am French, a foodie and love quality products and wide range of foods from basics to international foods other shops do not offer), as well as the additions of 'Fetch' and Sizzle (great idea). The description on the products is the most extensive as well, including nutritional… Read Full Review

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“Great shopping experience always ”

Written on: 15/11/2014 by Andi50 (1 review written)

I have used Ocado for nearly two years and out of all my shopping deliveries only one was an issue and that was because the van got stuck in a traffic queue due to an accident( not drivers fault) customer service is fantastic when I Ihave had issues with anything (not very often) they have always been very helpful, courteous and listen to you. Drivers have been helpful and nothing too much trouble. I would highly recommend too anyone. I have tried the others Asda, sainsburys, Tesco and… Read Full Review

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“The worst online shopping websit!!”

Written on: 05/11/2014 by PedroRasmussen61 (1 review written)

They will cancel your order just because they don't want to sell the products with discounts!! And very rude customer service! I noticed that they cancel your order, then block your account and definitely keep your personal bank details !! The most terrible shop in the world!! Avoid it!! !… Read Full Review

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“very good service”

Written on: 17/10/2014 by takeiteasy2 (1 review written)

Thought I would try ocado after receiving a £20 off voucher when you spend £60 through an e-mail. It seemed to good to turn down and free delivery too. Ordered all my stuff on a Wednesday night and booked a 8.30pm-9.30pm delivery slot the next day. Just 1 item was unavailable and the prices seemed reasonable. Sure enough the delivery arrived at 8.50pm on Thursday. The driver was very pleasant and did his job with the minimum of fuss. Overall a very good experience… Read Full Review

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“Cancelled delivery and lies”

Written on: 03/10/2014 by LaurenWells281 (1 review written)

Delivery arranged for Today, my day off work, delivery due between 12.00-1300, text received at 8.14 stating all my shopping was there and would be delivered during the allocated slot. 8.39 status updated to "running 20 minutes late" not a problem as I am at home getting the house ready for my dinner guests this evening. 12.43 a voice mail left " this is your Ocado driver, I have run out of driving time and can't deliver to you today, YOU will have to ring the call centre and book a… Read Full Review

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“delivery Driver RUDE.”

Written on: 29/09/2014 by SWilson1990 (1 review written)

The most rudest delivery driver I have ever had. Will most certainly not be using Ocado again… Read Full Review

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“Poor packing, poor customer service”

Written on: 23/09/2014 by Meadowsqe340 (1 review written)

On the plus side, you get one hour time slots and the delivery drivers, in my area at least, are all marvellous, they are polite, helpful and the best thing about Ocado (which was not always the case). On the down side, their packing leaves a lot to be desired, boxes (of cat food) are often packed into the same bag with delicate items such as eggs, flour or chocolate. This results in broken eggs (which often leak through onto all the other items in the bag), punctured flour packages, broken… Read Full Review

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“Rubish website, not trustable! Avoid! ”

Written on: 14/09/2014 by Linda2014 (1 review written)

They will cancel your order if they are not happy the product u buy and if they are not willing to give you discount , They will close your account and keep your personal information! Very terrible website! Avoid!… Read Full Review

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“Items missing”

Written on: 13/09/2014 by Curtisom133 (1 review written)

I got a text telling us our delivery time and that nothing was missing but on getting our shopping some items I had ordered were not included. On phoning CS was told they weren't in stock! Very odd. Trying Waitrose home shopping now and all ok on first order apart from 1/2 items in each carrier bag! Very helpful delivery drivers though and the shopping that did arrive was of good quality… Read Full Review

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“I love Ocado”

Written on: 11/09/2014 by Travelling Frog (9 reviews written)

I have been shopping through Ocado for few years now and I cannot thank them enough. Their drivers are always polite and explain the shopping list. Prices are competitive and on the whole I actually save money because I only order what I need instead going to the shop and buying many things on offer that I would not use. I like that I can choose between Waitrose and Ocado brand. Few times I had some items substituted but it was never a problem. I like their hourly slots. Sometimes the… Read Full Review

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“They Humiliated me”

Written on: 08/09/2014 by SohailZ (1 review written)

I ordered baby milk in numbers to stock for my baby boy needs, which they cancelled by saying that they only deals with end consumer. I provided them six milk receipts from different vendors as a proof that I am end the user. But they humiliate and lie. Their emails and telephone conversations will not match. Very disappointing. … Read Full Review

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“rubbish site”

Written on: 06/09/2014 by xzhang (1 review written)

They always list lots of discount stuffs, but they also always cancel your orders without any reasons if you just choose discount stuffs. Never ever buy stuffs from this website again. most rubbish online shopping website in UK… Read Full Review

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“Unaceptable”

Written on: 03/08/2014 by CherishTaylor (1 review written)

I ordered some items on Ocado as a first time user as I have heard and seen good reviews, however I have experienced the complete opposite of what the company has to offer. After my order online I recieved a confirmation email letting me know that I will recieve my order today, 31st July 2014 between 11-12pm, not only did I not revieve my order but I have been told that they are not able to deliever to me as my order was 'too big'!!, they did not even give me any notice, no text message, no… Read Full Review

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“Exceptional service”

Written on: 24/06/2014 by Danielgr20 (1 review written)

I am not the one to have anything delivered, specially not food. But have heard about it and I was very busy with work that I decided to give it a go. Competitive prices, cheaper in many occasions. Free delivery, choose a slot. Where I live, central London, could be challenge for deliveries as its busy and lots of traffic. I got a call from the delivery man and I had all my shopping brought up. Absolutely amazing. Even my beers arrived chilled and ready to drink! Thank you very much… Read Full Review

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“registering”

Written on: 14/06/2014 by Farley482 (1 review written)

Rubbish! with a capital Rubb! I've been trying to register with a blackberry smart phone, I'm IT literate and the system is absolutely pants. I dont know what contractor is managing the IT, but I'm looking elsewhere for good customer service (yes, customer service extends to onloine accessibility!)… Read Full Review

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