Ocado Reviews - www.ocado.com

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Summary

Waitrose's online delivery service.
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Latest Reviews

“Exceptional service”

Written on: 24/06/2014 by Danielgr20 (1 review written)

I am not the one to have anything delivered, specially not food. But have heard about it and I was very busy with work that I decided to give it a go. Competitive prices, cheaper in many occasions. Free delivery, choose a slot. Where I live, central London, could be challenge for deliveries as its busy and lots of traffic. I got a call from the delivery man and I had all my shopping brought up. Absolutely amazing. Even my beers arrived chilled and ready to drink! Thank you very much… Read Full Review

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“registering”

Written on: 14/06/2014 by Farley482 (1 review written)

Rubbish! with a capital Rubb! I've been trying to register with a blackberry smart phone, I'm IT literate and the system is absolutely pants. I dont know what contractor is managing the IT, but I'm looking elsewhere for good customer service (yes, customer service extends to onloine accessibility!)… Read Full Review

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“A disgrace”

Written on: 12/06/2014 by Lynne100 (1 review written)

We used Ocado every week for past 6 mos and spent between £ 100 and 200 per week. We complained (only time) about receiving an item with only 1day to go before end date ( which always had 6 days min all the prior times). Their response was a very long "get lost" type mail. We let other possible prior complaints go but had expected a much better response. We will NEVER USE them again and nor should anyone… Read Full Review

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“Rubbish!!”

Written on: 25/04/2014 by jinjr (1 review written)

The products are more expensive than similar products in other shops, the customer service is not good either. And their financial department is watching you all the time, they are not happy if you only order their products on offer. They will cancel your orders if you do this. hahaha!… Read Full Review

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“security risk for cards system is buggy”

Written on: 18/02/2014 by friendbear (1 review written)

At first they were ok, nice drivers, not many subs. But the problems started after a web change last year. Im on mobile only and because of a looping error on the site, payments were being submitted twice, getting my card flagged by security and leaving me with failed payments nobody knew about as the app gives no msg and nobody calls texts or emails for a MONTH. Its not supposed to let you check out with a failure on screen, but my orders sailed through, being delivered. I flagged the issue… Read Full Review

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“First order - everything was excel”

Written on: 30/01/2014

We sat and ordered everything using the internet and sat back waiting. Shortly afterwards a text was received clearly stating when the order would arrive, the van style (Raspberry) and the drivers name. At the allotted time, the raspberry van arrived driven with everything we ordered. There was no shortages or exchanges, unlike our experience with Tesco. We are happy and will use again this week… Read Full Review

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“I am so disappointed!”

Written on: 25/01/2014 by Lisafowkes (1 review written)

I am so disappointed with your delivery service - what's changed? When I first started using Ocado I was so impressed yet recently I fail to receive my orders on time resulting in me cancelling and rescheduling and today I am sat waiting again having just discovered you are running 50 mins late. This is the last time I will be using Ocado!… Read Full Review

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“Awful Site & Booking Procedures!”

Written on: 24/01/2014 by sramsay100 (3 reviews written)

Absolutely mortified by Ocado's appalling service!!!! Firstly I book a time slot then to find at the end of my shop at checkout that it has lost its reservation! Only then to find that due to some strange idea of having to checkout your shopping by 20:40 ??? What on earth is that for? You can reserve your slot with Tesco’s for 3 hours and can checkout your order before 4am for same day delivery. What possible excuse do they have for 20:40pm the day before? Do they start to pack my shopping… Read Full Review

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“Ocado....Rubbish......stay away.”

Written on: 17/01/2014 by linhnguyen (3 reviews written)

I order 5 ballentines finest wishky on Ocado. I booked delivery time on 16/01/2014 between 9pm and 10 pm. Yesterday, I tried to wait till 11h30 but nothing came, I check the delivery status and 'TOO SURPRISED' it showed that 'your orders have been delivery'. I did not know what happened. This early morning I called customer centre and the lady said to me that she would check with driver and call me back. 3:00pm no one called me. I called the customer centre again and got the same answer. I… Read Full Review

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Criticalme's Response to linhnguyen's Review

Written on: 24/01/2014

So you ordered loads of expensive booze and nothing else, your first order i'm guessing as you used a promotion code and the order is then cancelled and your account closed? Maybe a problem with the payment card or they think its fraudulant.

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“Ocado Management bullies”

Written on: 30/12/2013

As a cstm (delivery driver) you are treated like dirt, both by the customers AND the managers. You are expendable and they know it. If anyone complains about you for whatever reason (bad parking, not smiling hysterically etc) you will lose your job. The camera in the cab spies on you all the time and is very oppressive, the management will always use it against you as it logs and records EVERYTHING, so don't go over the speed limit by even one mph. It's very physical, hard work like taking… Read Full Review

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Quinnell46's Comment

Written on: 10/01/2014

My daughter worked for them and she would agree with you. Total bullies!

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“Poor service, Rip off Xmas delivery charge & no Xmas veg!”

Written on: 24/12/2013

Charged me £9.99 for Christmas delivery (3 times the normal price) despite having an annual smart pass and didn’t even have parsnips at Christmas and left mud on my kitchen floor from wet and muddy bags. So despite having home delivery, I still had to go to the supermarket to get my shopping… Read Full Review

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“Fail to deliver”

Written on: 22/12/2013 by Nick1234567890 (1 review written)

Never turned up. The update page just kept saying delivery was 20 minutes late. Call support who told us the driver could not fine property and had continued his delivery. It would have been nice if driver had called and I could have assisted them to find us… Read Full Review

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“All orders have been delivered in the 1 hour time...”

Written on: 19/12/2013 by black_diamond (1 review written)

All orders have been delivered in the 1 hour time frame and hardly ever had a sub on my order. Polite delivery drivers and very helpful.. I do get sub standard products now and then but always get a full refund ive also had split and spilt products all over a bag like sugar and shower gel which can be most annoying.. The fruit aint the best so avoid it or get tinned fruit overall 3.5 - 4 stars… Read Full Review

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“Need to do some stock control work”

Written on: 18/12/2013

We have used Ocado before and were fairly happy. This time I thought great - avoid the hassle of the Christmas shop and duly ordered a large amount of Christmas fare to be delivered on 18th December. Got the usual texts on the day to say order was on its way but I noticed the cost was nowhere near what I expected so I checked the order and after a phone call, discovered that many items were out of stock. Funny how the text message failed to inform us of this, even though it gave us drivers… Read Full Review

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“Pathetic service !!”

Written on: 12/12/2013 by Ihavearight (1 review written)

Making second shopping list in the net, as first time had been great. Half way through the list, the screen changes to ask me to confirm that I am me !!!!! Not before, not after, in the middle ! I dont know who they thought I was as I had logged in through an E mail they sent me!!! So they wanted my password. I sent the request for them to "remind " me as I had book with password in another room and someone was sleeping. Got msg back : call us, I did, and was informed, in their 0845 number I… Read Full Review

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“Fantastic food and service ”

Written on: 12/11/2013

I think when reading the negative reviews on here you ave to bear in mind that people often come to review sites with a grudge that they want tot get of their chest and the vast majority of happy customers (like myself)can't be bothered reviewing. Personally, I've been using Ocado for several years now and cannot recommend them enough - easy website interface that makes for quick shopping, great bargains, fresh and good quality produce, a plethora of the usual items as well as some interesting… Read Full Review

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“A series of total disasters - rubbish help line”

Written on: 10/11/2013

Loyal customer for years and years - probably spent £100,000 pounds in the last week - driver went off shift - order cancelled by Ocado - my parents left with out food order tried to make new order - website sent cute "ooops" message at the end of the order called help line - told it was technical and would get a call next morning and never called back today made order - booted off website before complete - when I checked th3e basket was full of an old order and stated it had been… Read Full Review

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“food comes from a warehouse and a lot was not very fresh”

Written on: 26/10/2013

you think Ocado you think waitrose so must be good quality NOOOO bread etc was not very fresh raw meat packed with fresh food whenI commented on this they just said the packages are heat sealed so juices don't get out. what about the juices that get on the actual meat packages during packaging the meat. ive worked in a supermarket and seen the blood from the heat sealed packages leaked into the meat fridge. I was expecting good quality products and service I had neither. very dissapointed… Read Full Review

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“Cancelled by Ocado as ordered baby food!”

Written on: 26/10/2013 by Makemineavodka (1 review written)

Order was cancelled by Ocado as it contained baby food and in order for them to deliver I nines to send them utility bill to prove my identity. Ridiculous still waiting for their justification… Read Full Review

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“Horrible, Unacceptable and Lazy Service-ocado is a JOKE”

Written on: 12/10/2013

So I spent 2 hours on ocado ordering groceries on a Wednesday evening for them to be delivered on Thursday night between 10.30 pm - 11.30 pm.. On Thursday, I get a call at 10.15 pm from the driver saying he won't be able to deliver the groceries because he won't make it on time. And even if he does deliver them to me, he won't be able to get back to wherever he was supposed to get back, in time. The reason he gave was that 'a tree had fallen in his way' and 'there were roadworks going on.' Bare… Read Full Review

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