Ocado Reviews - www.ocado.com

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Summary

Waitrose's online delivery service.
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Latest Reviews

“Missing items and rude driver”

Written on: 06/04/2015 by Batchelor383 (1 review written)

Just got my delivery ...or sort of. 14 items missing, called Ocado customer service right away within 5 minutes and they confirmed it was a driver mistake and my goods were left in the truck. The drive never bothered turning back, I lost 3 hours waiting at home to finally hear that that the driver won't come back the evening. I did manage to speak to the driver that said he has to call his boss and was basically rude to me. Stay away from this service, this is just overpriced and no service… Read Full Review

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“Ocado worst online shop a EVER ”

Written on: 25/03/2015 by Bless15 (1 review written)

The most disgraceful Shop I have ever dealt with after placing an order 4- 5 weeks ago I and my family have used up several weeks, I found out that ocado is been attempting transaction on my card unauthorised for goods I thought was paid for 5 weeks after. No body contacted me or informed me there was an issue even though they had all my contact information. This has caused me and family terrible overdraft fees to bank, So I am completely appalled and ashamed as big as this business the… Read Full Review

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“Surprised with the other reviews!”

Written on: 15/02/2015 by nicolaparfitt (0 reviews written)

I've been a customer of Ocado for over a year and have never had a problem! They've never been late and the drivers are always really polite. Only thing that annoys me a little is that when they substitute an item they make you pay the difference… Read Full Review

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“Weight of itms”

Written on: 13/02/2015 by Jintray (2 reviews written)

Ocado claim they will refund you if an item is cheaper at Tesco. The way they play that game is not to sell items in the same weight. Eg peanut butter. I expected the 434 gm jar, which is what Tesco stock, but got the 340 gm jar. It looked good value on the web site, but I didn't notice the smaller weight. Similar situation with bread flour - the bag is 1kg, not the more usual 1.5kg. Sneaky… Read Full Review

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“Very happy.”

Written on: 05/02/2015 by Rolandoq338 (1 review written)

I have been using Ocado for a several years now, having tried other supermarkets first. I find them very good, hardly ever having a missed or substituted item.And on time too. Just sad to discover that many of their staff aren't happy at all on the staff reviewing site… Read Full Review

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“customer service disaster ”

Written on: 05/02/2015 by Quinlan43 (1 review written)

This was the second time I shop is ocado. I rang them to request a refund for missing items however, the agent was so rude. There was no apologies for the fact that items were missing and no explanation and she just wanted to finish the call ASAP. I wanted to know if they were in stock or not, but all she wanted is to inform me that I will be refunded. While I was waiting for her to process,I could hear the background noise and she chatting to her colleagues. I was waiting a minutes or 2 so… Read Full Review

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Shane4679's Comment

Written on: 02/03/2015

Bad company to work for as well as I have just been sacked for nothing the managers didnt believe me so be careful to any one who works there and if something happens they don't believe you

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“Doesnt deserve even a single star ”

Written on: 30/01/2015 by Clevelandiq232 (1 review written)

Order was late delivery arrived wet from the rain goods spoiled . Called up operator so so rude told me to dry out shopping.And that it is not their policy to refund items which could be dried out . I asked for a supervisor to speak to . He was no better and was happy to lose a good customer over refunding a few pounds absolutely disgusting service. Till something goes wrong thats when you encounter major rudeness with Ocado never ever again… Read Full Review

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“Over 2.5 Hours Late & Inaccurate Estimates”

Written on: 27/01/2015 by ljhuang (1 review written)

It was our first time ordering for time slot 8-9am (pre-leaving for work). They sent a text around 8:15am saying that the order was on its way. Around 9:45am, I check the website, and the order status says it's estimated to be 1hr late (updated at 9:40am), so I'm expecting it to arrive at 10am. I check again at 10:30am, it says it's arriving at 10:40am (updated at 10:30am). Now it's 11:40am, the order status says 3hrs late (updated at 11:30am), so now it's arriving at noon? This is… Read Full Review

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“One star is being too generous!”

Written on: 26/01/2015

I saw a fabulous deal on a bottle of Cristal champagne that seemed too good to be true. As a first time customer I found the ordering system easy and was even more pleased to find a voucher code for more money off! My order was accepted and processed and I received an email confirming my delivery slot. I was very surprised to receive another email an hour later cancelling my order with a flimsy reason about verification of my payment. When I called customer services to ask about the… Read Full Review

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“driving”

Written on: 25/01/2015 by stuartmac1010 (1 review written)

Nearly took me out on the roundabout didn't read the road properly was in the wrong lane started off in the inside and finished the roundabout in the fast lane lol… Read Full Review

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“Well Pleased!”

Written on: 14/01/2015 by Zaid64 (1 review written)

I placed my first order with Ocado, delivery was excellent and free. Into the bargain saved £20. Will definitely use again… Read Full Review

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“Great service!”

Written on: 08/01/2015

Received great service from Sorin today. Most drivers can't find my address ( not sure why) but he was here with bags on the door step. Very polite and efficient. After my last experience I was considering not using Ocado again but he has resored my faith… Read Full Review

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“Late by an hour and a half”

Written on: 07/01/2015 by 265Christian (1 review written)

First shop, lots of items not available. Delivery did not turn up within my time slot so called them to find out where it was and the lovely customer service lady couldn't t locate the driver but the depot advised that he would be at least an hour late making the earliest time an hour and a half late at 11pm! Since I was waiting to got bed I cancelled the order and won' t be using them again… Read Full Review

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“bad service. ”

Written on: 05/01/2015 by Byrne258 (1 review written)

very bad customer service… Read Full Review

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“Johnd479”

Written on: 05/01/2015 by AbagailReed450 (1 review written)

You have brought up a very excellent details , regards for the post. akbkbeceddgb… Read Full Review

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“Johne674”

Written on: 04/01/2015 by gwGibbons234 (1 review written)

Immigration ...the time to read or check out the content or sites we have linked to below the... acckebaeggab… Read Full Review

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“Now that is what I call customer service!”

Written on: 01/01/2015 by DonovanHalsey222 (1 review written)

We are regular Ocado users. They have wonderful product offerings, are extremely reliable and have very helpful staff. I had a complete disaster on new year's eve - my own fault - I managed to arrange a delivery of groceries to our old address. Having moved recently (from London to Northants) i'd managed to mess up. The driver rang us from London, wondering where we were - not in London! I suggested we cancel the order. They did not quibble. Less than 20 minutes later they called back and… Read Full Review

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“Very bad experience”

Written on: 15/12/2014 by Rcmonet (1 review written)

Cancelled my order for no reason, one star is really a compliment. Never never again!… Read Full Review

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“didn't even get the first delivery right!!!!”

Written on: 11/12/2014 by schmokinn (3 reviews written)

out of three items on the first order they didn't have one and tried to substitute another with a far more inferior product.refused delivery.absolutely useless shower of shite.customer service admitted that they sell things they do not have all the time!! unbelievable!will never try them again… Read Full Review

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“Awful - 90% of the time late”

Written on: 08/12/2014 by ethereal10 (2 reviews written)

as the title suggests, they're late the vast majority of the time. Today was the last straw with them! The tracker on the app said the delivery driver was on time, even 45 minutes after he was past the maximum time! He then called to say he'd be yet another 20 minutes later than he already was. Last time he was 40 minutes late and had been late a number of times before. Will not be using them again. Unreliable! The drivers often try to get you to go down to meet them for the shopping too… Read Full Review

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