Ocado Reviews - www.ocado.com

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Waitrose's online delivery service.
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Latest Reviews

“very good service”

Written on: 17/10/2014 by takeiteasy2 (1 review written)

Thought I would try ocado after receiving a £20 off voucher when you spend £60 through an e-mail. It seemed to good to turn down and free delivery too. Ordered all my stuff on a Wednesday night and booked a 8.30pm-9.30pm delivery slot the next day. Just 1 item was unavailable and the prices seemed reasonable. Sure enough the delivery arrived at 8.50pm on Thursday. The driver was very pleasant and did his job with the minimum of fuss. Overall a very good experience… Read Full Review

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“Cancelled delivery and lies”

Written on: 03/10/2014 by LaurenWells281 (1 review written)

Delivery arranged for Today, my day off work, delivery due between 12.00-1300, text received at 8.14 stating all my shopping was there and would be delivered during the allocated slot. 8.39 status updated to "running 20 minutes late" not a problem as I am at home getting the house ready for my dinner guests this evening. 12.43 a voice mail left " this is your Ocado driver, I have run out of driving time and can't deliver to you today, YOU will have to ring the call centre and book a… Read Full Review

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“delivery Driver RUDE.”

Written on: 29/09/2014 by SWilson1990 (1 review written)

The most rudest delivery driver I have ever had. Will most certainly not be using Ocado again… Read Full Review

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“Poor packing, poor customer service”

Written on: 23/09/2014 by Meadowsqe340 (1 review written)

On the plus side, you get one hour time slots and the delivery drivers, in my area at least, are all marvellous, they are polite, helpful and the best thing about Ocado (which was not always the case). On the down side, their packing leaves a lot to be desired, boxes (of cat food) are often packed into the same bag with delicate items such as eggs, flour or chocolate. This results in broken eggs (which often leak through onto all the other items in the bag), punctured flour packages, broken… Read Full Review

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“Rubish website, not trustable! Avoid! ”

Written on: 14/09/2014 by Linda2014 (1 review written)

They will cancel your order if they are not happy the product u buy and if they are not willing to give you discount , They will close your account and keep your personal information! Very terrible website! Avoid!… Read Full Review

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“Items missing”

Written on: 13/09/2014 by Curtisom133 (1 review written)

I got a text telling us our delivery time and that nothing was missing but on getting our shopping some items I had ordered were not included. On phoning CS was told they weren't in stock! Very odd. Trying Waitrose home shopping now and all ok on first order apart from 1/2 items in each carrier bag! Very helpful delivery drivers though and the shopping that did arrive was of good quality… Read Full Review

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“I love Ocado”

Written on: 11/09/2014 by Travelling Frog (9 reviews written)

I have been shopping through Ocado for few years now and I cannot thank them enough. Their drivers are always polite and explain the shopping list. Prices are competitive and on the whole I actually save money because I only order what I need instead going to the shop and buying many things on offer that I would not use. I like that I can choose between Waitrose and Ocado brand. Few times I had some items substituted but it was never a problem. I like their hourly slots. Sometimes the… Read Full Review

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“They Humiliated me”

Written on: 08/09/2014 by SohailZ (1 review written)

I ordered baby milk in numbers to stock for my baby boy needs, which they cancelled by saying that they only deals with end consumer. I provided them six milk receipts from different vendors as a proof that I am end the user. But they humiliate and lie. Their emails and telephone conversations will not match. Very disappointing. … Read Full Review

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“rubbish site”

Written on: 06/09/2014 by xzhang (1 review written)

They always list lots of discount stuffs, but they also always cancel your orders without any reasons if you just choose discount stuffs. Never ever buy stuffs from this website again. most rubbish online shopping website in UK… Read Full Review

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“Unaceptable”

Written on: 03/08/2014 by CherishTaylor (1 review written)

I ordered some items on Ocado as a first time user as I have heard and seen good reviews, however I have experienced the complete opposite of what the company has to offer. After my order online I recieved a confirmation email letting me know that I will recieve my order today, 31st July 2014 between 11-12pm, not only did I not revieve my order but I have been told that they are not able to deliever to me as my order was 'too big'!!, they did not even give me any notice, no text message, no… Read Full Review

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“Exceptional service”

Written on: 24/06/2014 by Danielgr20 (1 review written)

I am not the one to have anything delivered, specially not food. But have heard about it and I was very busy with work that I decided to give it a go. Competitive prices, cheaper in many occasions. Free delivery, choose a slot. Where I live, central London, could be challenge for deliveries as its busy and lots of traffic. I got a call from the delivery man and I had all my shopping brought up. Absolutely amazing. Even my beers arrived chilled and ready to drink! Thank you very much… Read Full Review

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“registering”

Written on: 14/06/2014 by Farley482 (1 review written)

Rubbish! with a capital Rubb! I've been trying to register with a blackberry smart phone, I'm IT literate and the system is absolutely pants. I dont know what contractor is managing the IT, but I'm looking elsewhere for good customer service (yes, customer service extends to onloine accessibility!)… Read Full Review

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“A disgrace”

Written on: 12/06/2014 by Lynne100 (1 review written)

We used Ocado every week for past 6 mos and spent between £ 100 and 200 per week. We complained (only time) about receiving an item with only 1day to go before end date ( which always had 6 days min all the prior times). Their response was a very long "get lost" type mail. We let other possible prior complaints go but had expected a much better response. We will NEVER USE them again and nor should anyone… Read Full Review

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“Rubbish!!”

Written on: 25/04/2014 by jinjr (1 review written)

The products are more expensive than similar products in other shops, the customer service is not good either. And their financial department is watching you all the time, they are not happy if you only order their products on offer. They will cancel your orders if you do this. hahaha!… Read Full Review

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“security risk for cards system is buggy”

Written on: 18/02/2014 by friendbear (1 review written)

At first they were ok, nice drivers, not many subs. But the problems started after a web change last year. Im on mobile only and because of a looping error on the site, payments were being submitted twice, getting my card flagged by security and leaving me with failed payments nobody knew about as the app gives no msg and nobody calls texts or emails for a MONTH. Its not supposed to let you check out with a failure on screen, but my orders sailed through, being delivered. I flagged the issue… Read Full Review

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“First order - everything was excel”

Written on: 30/01/2014

We sat and ordered everything using the internet and sat back waiting. Shortly afterwards a text was received clearly stating when the order would arrive, the van style (Raspberry) and the drivers name. At the allotted time, the raspberry van arrived driven with everything we ordered. There was no shortages or exchanges, unlike our experience with Tesco. We are happy and will use again this week… Read Full Review

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“I am so disappointed!”

Written on: 25/01/2014 by Lisafowkes (1 review written)

I am so disappointed with your delivery service - what's changed? When I first started using Ocado I was so impressed yet recently I fail to receive my orders on time resulting in me cancelling and rescheduling and today I am sat waiting again having just discovered you are running 50 mins late. This is the last time I will be using Ocado!… Read Full Review

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“Awful Site & Booking Procedures!”

Written on: 24/01/2014 by sramsay100 (3 reviews written)

Absolutely mortified by Ocado's appalling service!!!! Firstly I book a time slot then to find at the end of my shop at checkout that it has lost its reservation! Only then to find that due to some strange idea of having to checkout your shopping by 20:40 ??? What on earth is that for? You can reserve your slot with Tesco’s for 3 hours and can checkout your order before 4am for same day delivery. What possible excuse do they have for 20:40pm the day before? Do they start to pack my shopping… Read Full Review

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“Ocado....Rubbish......stay away.”

Written on: 17/01/2014 by linhnguyen (3 reviews written)

I order 5 ballentines finest wishky on Ocado. I booked delivery time on 16/01/2014 between 9pm and 10 pm. Yesterday, I tried to wait till 11h30 but nothing came, I check the delivery status and 'TOO SURPRISED' it showed that 'your orders have been delivery'. I did not know what happened. This early morning I called customer centre and the lady said to me that she would check with driver and call me back. 3:00pm no one called me. I called the customer centre again and got the same answer. I… Read Full Review

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Criticalme's Response to linhnguyen's Review

Written on: 24/01/2014

So you ordered loads of expensive booze and nothing else, your first order i'm guessing as you used a promotion code and the order is then cancelled and your account closed? Maybe a problem with the payment card or they think its fraudulant.

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Angel77's Response to linhnguyen's Review

Written on: 04/08/2014

Sounds like a bad order to me! Maybe don't order so much whisky next time!

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“Ocado Management bullies”

Written on: 30/12/2013

As a cstm (delivery driver) you are treated like dirt, both by the customers AND the managers. You are expendable and they know it. If anyone complains about you for whatever reason (bad parking, not smiling hysterically etc) you will lose your job. The camera in the cab spies on you all the time and is very oppressive, the management will always use it against you as it logs and records EVERYTHING, so don't go over the speed limit by even one mph. It's very physical, hard work like taking… Read Full Review

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Quinnell46's Comment

Written on: 10/01/2014

My daughter worked for them and she would agree with you. Total bullies!

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Angel77's Comment

Written on: 04/08/2014

I completely disagree! Depends which department you work in. And if your doing your job properly then why does it matter if there is a camera in your van??

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