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| Customer Service | 6/10   |
|---|---|
| Quality of website | 8.3/10 |
| Value for Money | 6.9/10 |
| Reviewer Rating | 7.1/10 |
| Overall Rating | 6.8/10 |
Waitrose's online delivery service.
Full review by
MaggieRobinson
on 26th Aug 2008
User Rating : 5
Respect :
0
Good Points: Delivery pretty much always on time - sometimes phone to ask if they can delivery early, rarely have items out of stock when delivery happens. Colour coded bags with ability to recycle them.
Bad Points: Short use by dates, high charge for delivery.
General comments: I've used Ocado for some years now, originally alternating with Tesco, then more frequently. However. I've recently noticed a real problem with their use by dates and despite complaints have had no positive response from Ocado yet. I had moved back to Tesco but Ocado then emailed round stating that they were now including minimum life information on their website so I tried them again last week. When I received my goods I found some of them didn't seem to adhere to the minimum life span promised. I complained to Ocado by email and had a phone call saying that they could refund me but they would need to collect the goods! I asked whether they would collect the goods if I had called and said the food was damaged and they said they would just give a full refund (even if only one egg in a pack of 12 was damaged!). I pointed out that if I handed back my groceries I would need to go to the supermarket (train or bus trip) to get more shopping and this was unreasonable, although I understood that they might need the packaging and I was happy to send that in. I was told collection is their policy. Once again I am left with the feeling that Ocado is one big disappointment to me. What happened to the Waitrose customer service excellence?
MaggieRobinson's review and ratings | 270 words
Review by
mandamae
on 18th Aug 2008
User Rating : 10
Respect :
0
A very green company using bio-diesel in their vans and recyling all the carrier bags you give back to them. Overall a fantastic company I will never do my shopping at any other supermarket.
mandamae's full review | 65 words
Review by
Guest.
on 7th Jul 2008
User Rating : 1
Respect :
0
I would advise you don't order more food from Ocado than you can eat in 2-3 days as it'll be past it's sell by date before you can get to it. If I was elderly and unable to get to a store then this would be great ...but as you'd need to get them to come every other day I would be skint. Good if you're having a big party and need the food delivered... that's about it.
Guest.'s full review | 89 words
Review by
AUK
on 16th Jun 2008
User Rating : 3
Respect :
0
When I first started to us Ocado they were good, life span was ok, things arived, driver polite.
Now that I have used them for some time the driver seems rushed, items are wrong, best before dates are unacceptably short. And it is a complete hassle as I have to call them and all they do is refund so I still have to go to the shop, which defeats the object of having it all delivered in the first place. Maybe it is because they have startd to price match, so now we are just getting lower quality s ...
AUK's full review | 155 words
Review by
geordie206
on 12th Jun 2008
User Rating : 10
Respect :
0
Have just received my first ocado delivery after using tesco for some years. Great quality and service cheaper delivery no subs or out of stock items pleased to place second order, after cancelling my tesco order.
Website easy to use -text reminders very useful driver friendly and helpful colour coded bags very useful.
geordie206's full review | 63 words
Review by
Guest.
on 1st Dec 2007
User Rating : 10
Respect :
0
The Ocado online supermarket has a great selection. The service is easy to use, and they offer good service. A polite delivery man phoned to ask if they could come early!
Guest.'s full review | 34 words
Review by
Michael Oxard
on 22nd Aug 2007
User Rating : 9
Respect :
0
I would recommend the Ocado online supermarket 100%. They live up to my expectations every time!
Michael Oxard's full review | 47 words
Review by
suzy wyatt
on 18th Jun 2007
User Rating : 10
Respect :
0
Their service is great. You can have your delivery at any time of the day, but they will let you know if another delivery is taking place in your area, so you can see if you can tie in on the same day - bit for the environment (I know they obviously save money too, but I'd rather believe their positive comment about the environment).
Ocado use logic - so rare in supermarkets - when bagging your food. All frozen goods in one bag, fridge stuff in another. As I'm time poor, this saves me just a ...
suzy wyatt's full review | 164 words
Review by
kentthoughts
on 14th Mar 2007
User Rating : 10
Respect :
0
I cannot fault Ocado, having used them for my home shopping delivery for a couple of years now. The delivery drivers are always helpful and in all that time (usually a fortnightly delivery) they have only been 10 minutes late on a couple of occasions (and the driver telephoned to inform me of such in advance). The website is easy to use and loads quickly. I previously used Asda and there is no comparison - Ocado wins hands down. The prices are a bit higher than some other supermarket chains ...
kentthoughts's full review | 122 words | 3 comments added.
Review by
mdcooper
on 16th Dec 2006
User Rating : 1
Respect :
0
We started Using Tesco's services a good few years ago and this was when the home delivery service was very new, and it was terrible, on many occasions you would receive someone elses shopping! Even if it was mixed with yours, so we finished with it and have gone to the supermarket ever since, but we had heard some really good reviews about waitrose and the food being really nice, so we decided to book our first order with Ocado, and the website seemed fine, apart from the fact that some stuff w ...
mdcooper's full review | 437 words
Review by
tootsieroll
expert review 
on 2nd Oct 2006
User Rating : 10
Respect :
0
Comparing Tesco, Sainsbury and Ocado, I must say that Ocado wins hands down. It can be pricey (I did a comparison of products, and I paid £8 more, shopping with Ocado, than if I were shopping with Tesco), but Waitrose vs. Tesco, well I'd go for Waitrose quality anytime. Also, if you buy over £75 worth of products at Ocado, you get free delivery, so the price difference really is negligible. I have only had a substituted item once, which is remarkable, considering I have shopped with ...
tootsieroll's full review | 250 words
Review by
SamCook
on 7th Jan 2006
User Rating : 10
Respect :
0
I have been using Ocado for some months now and I am really impressed with their service. The website is really easy to use, they hardly ever deliver the wrong stuff, the drivers are really frienly and helpful and if things do go wrong (which they very rarely do), they are more than generous in sorting it out.
SamCook's full review | 70 words
Review by
Blanchardfamily2001
on 16th Jul 2005
User Rating : 10
Respect :
+1
I tried Ocado, as I was unable to get out to the local supermarket. I found the website easy to use and I was able to find out whether what I wanted was in stock, or not and an alternative was available.
The online basket kept me informed of what I had ordered and showed the discount for special offers.
The Ocado delivery was fantastic, the driver rang and asked if it was okay to deliver early. When he arrived he took all the shopping into the kitchen, explained the bag system to me. As ...
Blanchardfamily2001's full review | 195 words
Review by
sadshopper
on 11th May 2005
User Rating : 0
Respect :
-1
Initially I was really impressed with Ocado.
Their site is fairly easy to use but that's not much good if your order doesn't materialise. In the past I've found their customer services department dismissive and unhelpful - more recently the only thing I've been able to get from them is an answer phone message assuring me my call is important blah, blah, blah .........
Maybe I've been really unlucky - I see lots of their vans around so someone must like their service - I'd be happy to get ...
sadshopper's full review | 122 words
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