Nemo Personal Finance Reviews - www.nemo-loans.co.uk

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Latest Reviews

★☆☆☆☆

“Stay away!”

Written on: 17/09/2016 by Unhappywithnemo (1 review written)

I am £400 in arrears on a £25,500 loan secured on my house. I have just got off the phone with them, during the conversation it was put to me that I should sell my house to pay them off. Seriously £400 in arrears, that is almost one months payment. I have made arrangements with them before to pay this off and they have taken the extra payments out of my account for months and then told me the arrangement didn't go through and I still had the arrears, but they were happy to take the extra… Read Full Review

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★☆☆☆☆

“Omen Finance”

Written on: 10/07/2016 by Juan100 (1 review written)

I borrowed 36k, after 6 months my monthy payments were increased by £50. 9 years later I still owed them 36k. … Read Full Review

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★★★★☆

“Had a loan since 2008”

Written on: 30/05/2016 by Kash453 (1 review written)

I have had a fairly positive experience with Nemo. I am coming to the end of paying the loan off. I have had some bumpy rides - not being able to pay a couple of months etc. but they have always been pretty supportive and understanding. Customer service seems OK when I contact them. I did write to them about a year ago and ask them for a statement of account, it took them about 4 months to respond! … Read Full Review

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★☆☆☆☆

“avoid at all cost”

Written on: 23/04/2016 by DillonReese493 (1 review written)

I took a loan out for £20000.00 over 12 years. I decided to pay it off early after 3 years of £280.00 per month payments. My early settlement was £19526.00. Nemo customer service would not listen and the only explanation was read parrot fashion from a script. Non of this was explained when I took out the loan. I would recommend a loan shark rather than NEMO who are loan sharks but hide it under a false facade. Don't touch them with a barge pole… Read Full Review

Emmahorse123's Comment

Written on: 26/04/2016

Yes I took alone out with this company . All they want to is take your home away .we took out ten thousand k and they took us to court in 2011. We have suspended reposion x i spoke to nemo yesterday to see how much I had left on this loan they said i had 5 years left. They said to me sell your home and rent one I told them i am disabled and all so have a disabled child my house had stuff done to help me and my child . They have no resepect for people and there family's stay. away please I wish I could raise the funds to pay theese shraks off .

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★☆☆☆☆

“Not Happy”

Written on: 04/03/2016 by Jakaylar437 (1 review written)

I would like to know why i can not take my Loan with me on buying another house....I.E, selling this one and moving… Read Full Review

By Nemopersonalfinance

Written on: 08/03/2016

Hi, this is the Customer Services Team at Nemo Personal Finance. If you’d like to discuss this with us further, please get in touch. Our contact details can be found on our website.

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★☆☆☆☆

“Stay clear of this so called company”

Written on: 13/02/2016 by Figueroa27 (1 review written)

My experience of this disgrace of a company mirrors the reviews left by other people. How they are allowed to continue trading is beyond me. All this company are interested in doing is taking your money and sending you threatening letters about repossessing your house despite you making the monthly payments and extra payments towards any arrears. How they go home at night and sleep soundly after sending the letters they do is beyond me. The worst thing I ever did was take a loan from this… Read Full Review

Delsrant's Comment

Written on: 17/02/2016

Well said , I like you have endured countless problems with this bullying , uncaring and unprofessional company which can only be described as the loan industry worst . I note with interest the uncencear and unconvincing so called business response to customer concerns . Don't be fooled , this is not a caring company , the business response is nothing more than a smoke screan in a vain attempt to mitigate the unacceptable practices and policy's of the worst loan company in the country . Regulators shut this company down , prosecute the so called CEO if you can pull him off the golf course . Prospective customer : think again , turn and run and never look back . Don't be fooled and don't listen to the pathetic Business responses , the reality is they don't care and you don't matter ! Stay away and don't even consider them !!!!!!

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Emmahorse123's Comment

Written on: 22/06/2016

I agree stay clear Please I nearly had a miscarige back in 201 was becuse of them . they took me to court I only owed ten thousand the judge did laugh but I do have a court order now and I have 5 years left to go I wish I had the funds pay it all off I spoke to them yesterday they want more monney each month I can't afford it. Because I have that court order they can't do anything about it . I will go To a solister after its paid off becuse I have all so sufferd I'll health and some of is is the stress of them .

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★☆☆☆☆

“Nemo are truly the worst!”

Written on: 28/12/2015

I have been locking horns with this company regarding validity and general reasons behind a variable loan that has only ever gone up! Staff generally nice but I'm in arrears and always make at least the monthly amount yet they have issued litigation notice on 22.12.15 giving me 7 days to respond and their offices are shut over Christmas! I got letter 24 12 15 but by time I called they were closed. Never touch this horrible company… Read Full Review

By Nemopersonalfinance

Written on: 30/12/2015

Hi, this is the Customer Service Team at Nemo Personal Finance. We’re sorry to hear you had trouble contacting us over Christmas. We believe you’ve now been able to speak to us, but if you are still yet to do so, please get in touch and we’ll do what we can to help.

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★☆☆☆☆

“no morals or care for customers once signed up”

Written on: 13/09/2015 by dunc76 (1 review written)

How nemo finance are still trading and allowed to ruin people's lifes is a mystery. I borrowed £10000 7 years ago as im self employed rate was quite high and I had to pay £17000 back a couple of years into loan when recession hit the construction industry work slowed up for a year so I couldnt keep paying full payments which they were fine with really helpful they were by end of this period when work picked up again I was nearly £2000 in arrears which they said dont worry if you double your… Read Full Review

By Nemopersonalfinance

Written on: 14/09/2015

Hi, this is the Customer Services Team at Nemo Personal Finance. We’re sorry to see you’ve not had the experience you wanted with us. We’d really like the opportunity to see how we can help, so please get in touch with us to discuss your comments.

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Dunc76's reply to Nemopersonalfinance's Comment

Written on: 21/09/2015

Obviously I wrote this review as ive had my reply fron your internal complaints department and which there was only going to be one result in favour of yourself. I will now seek legal advice and the help from the financial ombudsman service as this cant be right. I even offered a lump sum to end this mess but I think you're hoping on taking my house of me so although your trying to play the caring card we both know its just for show

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Nemocustomer's Response to dunc76's Review

Written on: 21/09/2015

I feel for you "dunc76". Your experience with Nemo Finance is mirrored by most other's on this forum. Business response posts on this forum are little short of a sick joke. How they must laugh at the complaints issued here. Laugh while you can boys; your collars will all be felt sooner or later.

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★☆☆☆☆

“Do not use ever.”

Written on: 08/09/2015 by dave1481 (1 review written)

I have a loan with this company and its the worst mistake ever.i borrowed 25k and after 8 years I still owe 25 k. They have put up there interest rates and never reduced them. I have complained and I have been basically told tough you signed and that's it. Please anyone thinking of using them go some where else. This is the biggest rip company I have ever used and I cannot believe I was so stupid to use them. There staff lie and they refuse to give you information with regards your loan and… Read Full Review

By Nemopersonalfinance

Written on: 09/09/2015

Hi, this is the Customer Services Team at Nemo Personal Finance. We’re sorry to see you’ve not had the experience you wanted with us. We’d really like the opportunity to discuss this with you further to see how we could help, so please get in touch with us to discuss your comments and to see what we can do.

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★☆☆☆☆

“do not use”

Written on: 04/09/2015 by Tania44 (1 review written)

had a loan when interest was about 6% was told it could go up or down depending on interest rates which it did go to double figures which increased as expected but when it went down interest remained the same and guess what after a few years still has not moved still paying the same. Ask the why and all you get is it depends on how much it costs them to borrow. Please do yourself a favour and do not borrow off these people. They are nice enough to talk to but then they are taking your money… Read Full Review

By Nemopersonalfinance

Written on: 07/09/2015

Hi, this is the Customer Services Team at Nemo Personal Finance. We’re sorry to see you’ve not had the experience you wanted with us. We’d really like the opportunity to see how we can help, so please get in touch with us to discuss your comments and to see what we can do.

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★☆☆☆☆

“Rip off merchants”

Written on: 28/07/2015 by Neveah319 (1 review written)

Never ever use this company NEMO I borrowed 72k 10 years ago, I have paid over that back already I just got a settlement figure of 76k Or I can carry on paying 1k a month for the next 16 years I think it's about 200k How on gods earth are people allowed to ruin people's life's Can anybody help me… Read Full Review

By Nemopersonalfinance

Written on: 29/07/2015

Hi, this is the Customer Services Team at Nemo Personal Finance. We’re sorry to see you’ve not had the experience you wanted with us. We’d really like the opportunity to see how we can help, so please get in touch with us to discuss your comments and to see what we can do.

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Delsrant's Comment

Written on: 28/07/2015

Report them to the financial conduct authority , Cardiff local trading standards and any TV consumer program of your choice : rouge traders should be your starting point as will be mine to shut this appalling so called company down once and for all . Regrettable customers unite , unity is strength join the quest and close this parasite Nemo down !!!!!

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Anthieloo's Comment

Written on: 29/07/2015

We also have had a 26k loan Fire 9 years just got out settlement figure and its 27900 we've been playing 287 every month!!! Nexxxxt stop solicitors..!!

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★☆☆☆☆

“Totally Out To Gain Money from You”

Written on: 23/07/2015 by Nancy248 (1 review written)

We were unfortunately badly advised through a financial advisor and ended up with a Nemo secured loan on our house. The term of the loan exceeds retirement age and I have been trying to speak with Nemo to see what we can do i.e. re assess the loan to pay more now but reduce the term in years. Nemo confirmed that the financial advisor no longer exsists that set up the loan (in face they disappeared very quickly) but Nemo say there is nothing they are prepared to do. When I said that the loans… Read Full Review

By Nemopersonalfinance

Written on: 28/07/2015

Hi, this is the Customer Services Team at Nemo Personal Finance. We’re sorry to see we’ve not been able to help with your initial query as you’d have liked. We’d really like the opportunity to discuss your situation and how we could help with your query, so please get in touch with us to discuss your comments and to see what we can do.

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Delsrant's Comment

Written on: 28/07/2015

No thanks , you can speak to trading standards

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Nemocustomer's Comment

Written on: 23/07/2015

I believe the FCA have very strict rules on treating customers fairly. Individual regulated businesses do not have an opt-out from the FCA rules. May I suggest, like myself, you may like to forward a complaint to the FCA? The more complaints brought to the attention of the FCA re: Nemo Finance, the greater the prospect of getting these sharks sorted out.

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Suejordan's Comment

Written on: 26/07/2015

We also have a loan with nemo finance and although interest rates have come down, nemo are ripping us off .

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Nemocustomer's Comment

Written on: 26/07/2015

Out of interest, when, and how often, were your rates reduced by NF?

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Nemocustomer's Comment

Written on: 29/07/2015

I had hoped Suejordan would come back with some information as to when her interest rate had fallen. SJ would be the only person I have heard of to have their rate reduced by NF. I'm afraid it leads me to believe SJ is actually a NF staff member posing as genuine customer. Or perhaps we'll get the info requested so that we can all use it to ask why our rates have not also been reduced.

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Marcohendy's Comment

Written on: 22/08/2016

Sorry for a reply 12 or so months later ! But I've just found these forums regarding Nemo finance, I believe Suejordan means interest rates generally not Nemo's personal rate has come down .. I too have one of these loans and not once have the rates been lowered by NF following a drop in rates generally . Did phone them up to ask why they wouldn't lower the rate (as it was sold as a variable rate) and got a flippant reply from a spotty suit in a dark office !!

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By Nemopersonalfinance

Written on: 04/08/2015

Hi, this is the Customer Services Team at Nemo Personal Finance. We’d like to assure you that our policy is to always identify ourselves when we reply to any posts and anything posted on behalf of Nemo Personal Finance will always appear using our Verified Business Response. We’d really like to try and resolve any concerns you have so please do not hesitate to get in touch with us.

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Nemocustomer's Comment

Written on: 07/08/2015

Already been in touch with Nemo. Dead horse & flog it spring to mind. It seems odd to me that, SJ has, apparently, had her rate reduced, but, Nemo Finance response to me was "Nemo Finance is under no obligation to reduce our rates". So, Nemo Business Response, are Nemo customers not all created equal, or do your rates simply depend on which way the wind is blowing?

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By Nemopersonalfinance

Written on: 12/08/2015

Hi, this is the Customer Service Team at Nemo Personal Finance. I’m sure you’ll appreciate that for your protection and for all our customers privacy and security, we cannot comment on specific cases. If you would like to discuss your case with us again, please give us a call and we’d be happy to try to resolve your ongoing concerns.

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Nemocustomer's Comment

Written on: 13/08/2015

I note Nemo Customer Service Team are desperate to present themselves as a caring, listening & responsive business. The truth is very different; as evidenced by the (currently) 51 one star ratings. Nemo letters to myself are very dismissive. I find it odd that Customer services now seem happy "to resolve" my issues with Nemo. Could it be you don't like honest comments posted online to warn others away from Nemo?

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By Nemopersonalfinance

Written on: 20/08/2015

Hi, this is the Customer Service Team at Nemo Personal Finance. I’m sorry to hear you feel that way about our responses. Reaching out to customers via social media is new for us here at Nemo, but we were keen to use this channel to make contact and try to help resolve any issues customers are expressing. We’ve clearly not been able to do this for you to your satisfaction, and for this we’re sorry. We’ll always be happy to speak to you on the phone should you wish to talk to us about your case, but we won’t trouble you on this forum again.

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★☆☆☆☆

“awful trully awful”

Written on: 17/07/2015 by Garrison234 (1 review written)

Wish i had never taken out a loan with them.After I was left by my now ex husband paying a joint loan tried to call for advice and some help with reducing payments until matrimonial finances resolved.They werent interested in anything other than their money rude staff very unhelpful shocking customer service… Read Full Review

By Nemopersonalfinance

Written on: 20/07/2015

Hi, this is the Customer Services Team at Nemo Personal Finance. We’re sorry to see you’ve not had the experience you wanted with us. We’d really like the opportunity to see how we can help, so please get in touch with us on 0800 016 9021 to discuss your comments and to see what we can do.

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★☆☆☆☆

“Thanks to all on this board”

Written on: 13/07/2015 by 236Garrett (1 review written)

Thanks to all on this board , whom have advised to not enter into a loan with nemo , I have just read the reviews and shredded the loan agreement received from nemo, I would rather renegotiate my credit cards with lower intrest rates and and use balance transfers which are not secured against my home than go for one consolidated payment through a company whom liken this company as loan sharks whom only believe intrest rates that Go in one direction that being upwards when there is no… Read Full Review

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★☆☆☆☆

“Nemo Interest Rates”

Written on: 21/06/2015

A warning to anyone considering a loan from Nemo Finance. Following your successful application, you will be provided with a variable rate loan. This is the only variable loan you will ever have which only goes one way..........up!!!! Try to get an explanation as to why your rate has increased but never decreased and they dance around the houses with all manner of excuses. I'm currently "enjoying" an exchange of letters with their complaints officer. His letters are full of inaccuracies and… Read Full Review

By Nemopersonalfinance

Written on: 14/07/2015

Hi, this is the Customer Services Team at Nemo Personal Finance. We’re sorry you feel that your complaint has not been handled effectively. We’d really like the opportunity to see how we can help further, so please get in touch with us to discuss your comments and to see what we can do.

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Nemocustomer's Comment

Written on: 15/07/2015

Thank you for your Business response. Having exhausted your complaints procedure, and having it explained to me that; "Nemo Finance is under no obligation to reduce our rates", I believe the only option is to further the complaint to the appropriate authority. Perhaps Nemo Finance will provide them with the information Nemo choose to deny myself.
For the benefit of other's, I requested Nemo Finance enlighten me as to how many Nemo loans have their rate increased shortly after the agreements are signed, and how many subsequently enjoy a rate reduction. They responded to this by claiming the information is "commercially sensitive". It is upto the reader of this message board as to how they view interpret that response.

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★☆☆☆☆

“I have had endless problems with this so called...”

Written on: 15/05/2015 by Abbott406 (1 review written)

I have had endless problems with this so called company . If you are looking for a loan , do not use nemo . Read the reviews and stay away . Complaints fall on deaf poorly trained and uncaring staff . Constant errors , offensive procedures and a reluctance to uphold even the most obvious mistakes are what you can expect . Don't waste your time and money , yes your money as you will be spending it on endless. Calls and complaints . The man in charge the CEO is so out of touch with his customers… Read Full Review

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★☆☆☆☆

“Nemo - Still Trading in Misery?”

Written on: 27/04/2015 by Captivated501 (2 reviews written)

I had some dealings with Nemo which eventually concluded a couple of years ago. I found them particularly driven to be self-serving (not a problem with that after all they are reportedly in business). However everything seems to be in their favour, take for example when globabl interest rates rose the apr on the loans also rose...(yes I was dealing with them for some time before the global financial meltdown) BUT when interest rates fell (crashed to below 0.5%) Nemo argued that they got their… Read Full Review

Honeybee101's Response to Captivated501's Review

Written on: 14/05/2015

I agree with your comments. Would be a good idea to take all the complaints forward. There is a page on Facebook problems with Nemo Personal Finance that had just opened up, perhaps we should all leave comments on there?

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Cassiuswentworth's reply to Honeybee101's Comment

Written on: 10/02/2016

Have you visited the Facebook page recently?
It's full of random stuff from the internet that's repeated over and over again.
I guess this has been done to sabotage the torrent of complaints that they've been getting

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Cassiuswentworth's reply to Honeybee101's Comment

Written on: 10/02/2016

Have you visited the Facebook page recently?
It's full of random stuff from the internet that's repeated over and over again.
I guess this has been done to sabotage the torrent of complaints that they've been getting

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★☆☆☆☆

“Avoid at all costs”

Written on: 13/03/2015 by Bria145 (1 review written)

Borrowed £37000 for various things, mostly home improvements. Somehow I owe £42 after 7 years of paying off. In 14 months I paid off less than £1000. Each month interest is £320 and the amount I paid off the loan is around £50. I think I'll be paying this off for the rest of eternity. Rather than work out the interest at the start they work it out monthly. Very good for them but very bad for the customer. This company should be investigated, the way they do business is ridiculous… Read Full Review

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★☆☆☆☆

“This company is a CANCER”

Written on: 23/01/2015 by Hickman143 (1 review written)

I have had the misfortune of enduring a long and monsterous ride with this company for 9 years!.. Home improvements and a car £34k borrowed, I have paid just short of £32k back already and still owe £33k!!! After 9 years! DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY! YOU HAVE BEEN WARNED! This type of company needs to be taken to task for all their wrong doing towards everyone that has commented on this page, and really should be monitored by the Financial Conduct Authority. The… Read Full Review

Sniponthecoast's Comment

Written on: 03/05/2015

Thank you for taking time to review.

I'm about to take out a loan with Nemo so have looked at reviews. They obviously lend to thousands of people but have 52 bad reviews here - could it be there are hundreds of happy customers?

Meanwhile, I'm wondering how 9 years of paying off your Nemo loan could end with you still owing £33k. Did you set out with a low interest which has increased by such an amount that you hadn't anticipated.

Confused but worried. I need to sort my finances pretty urgently but am concerned.

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★☆☆☆☆

“Do you need help with Nemo? ”

Written on: 23/12/2014 by Konner139 (1 review written)

I've wrote a couple a earlier reviews on this page in 2010, regarding problems with this company. I come on and here now and again and I'm shocked to see there are still so many people still having problems with this company. Although I lost my home through these people and have moved on now, I am keen to see that this company do not continue to destroy people's lives. Please leave a message of you would like me to contact you… Read Full Review

Raf66's Comment

Written on: 16/01/2015

I too would like to get involved in any protest against Nemo. We have a loan with Nemo and our house has been in severe negative equity for the last seven years. It has gone from £30, 000 negative equity to £10, 000 in the last three years and because we can no longer pay the mortgage or the loan we have found a buyer for the property. We have already paid off £21,000 of a £29,000 loan but Nemo are still requesting £22,000 to close the agreement. There is not this much money left in the house and neither myself or former partner has enough to cover the difference.. Even though Nemo stand to get much more than their initial loan they have deliberately slowed up the sale of the property to the point where our buyers are likely to drop out. Even when they are making a profit these people are unable to act in a humane or dignified way.

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Chillib's Comment

Written on: 24/03/2015

Start up a Facebook page?

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Avinmara's Comment

Written on: 14/03/2015

I think they are an organisation of corrupt network with this disastrous company , their solicitors and even have corrupt people's in the courts , they easily destroy your life in a moment you are disparate for some cash and they make you pay 3 or 4 times what they lended you..they should be investigated .

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Sardonicus2's Comment

Written on: 26/02/2015

Help please. Any advice at all

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Jca0's Comment

Written on: 02/02/2015

I had to go to court as Nemo wanted to take my house off me, but I had a very good adviser who helped me. They lost in away I have still got my home, the repayments have come really down as they lied. They say they have reduced my loan by over £17,000.00 and they said it would show on my statement. There is nothing there, but they put a legal fee of nearly £1,000.00 on top of my balance. I spoke to my adviser and he said to call them. So I did and they were stumberling in what I was saying to them as they were trying to deny what they wrote in their letter. I have to call them back and see if they are going to do it. They soon want their money if I owed them £17,000.00.

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Aamadami's Comment

Written on: 27/01/2015

Hi

I would really appreciate it if you could advise me regarding my nightmare of a loan with Nemo.

Regards

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Chillib's Comment

Written on: 27/01/2015

Please contact me.

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