Southwest Airlines Reviews

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★★★☆☆
3.4 / 5
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Latest Reviews

★☆☆☆☆

“Worst airline ever”

Written on: 13/08/2014 by McNeiloc227 (1 review written)

I have flown on southwest multiple times and I have yet to have a good experience. I frequently have flown from Phoenix to San Diego. This is a one hour and ten minute flight- yet southwest without a doubt will manage to make travel time between these two hubs at least 5-6 hours; with check in, security and DELAYS. If you fly on this airline it is a standard guarantee that your flight will be delayed- unless you are on the very first flight of the morning and even then it's hit or miss. A 20… Read Full Review

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★☆☆☆☆

“Used to love it, not anymore”

Written on: 05/07/2014 by TXfrequentflyer (1 review written)

As Southwest gets bigger, it is getting worse. I have been weaning myself off of Southwest for a while now, hoping it would improve, but this is the last trip I will take on this airline unless I don't have any other choice. Weather conditions caused a delay of our flight out of San Antonio through Denver and on to San Francisco for an anniversary weekend we had saved for over a very long time. The weather isn't their fault of course, but getting us and our luggage to the same destination in… Read Full Review

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★☆☆☆☆

“INCONSIDERATE AIRLINE”

Written on: 18/06/2014

Confirmation # AUZ4M3.. I had booked my families with Southwest like I do often. We have flown with this airline for several years. I did book wanna get away special as I always, however, I became ill had chemo treatments and obviously could not travel. I called to get an extension and they are charging me $100/ticket to give me an extension that $400 because my ticket is expired. Enough said we will NEVER EVER fly with Southwest and will make sure my friends and family know about how… Read Full Review

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★★☆☆☆

“Bad Customer Service & Senior boarding”

Written on: 08/06/2014 by Mooney245 (1 review written)

Southwest customer service stinks & they treat seniors like the trash. I was just trying to print my boarding pass. I had to wait on line for almost a half hour. Then the person that answered could not help me & put me on hold again so she could find someone to help her figure it out. Then I was told that because I am a senior I cannot print my boarding pass & must wait until I get to the Airport. This means that because I am a senior I must board last. If they told me because I am a senior I… Read Full Review

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★☆☆☆☆

“Bad experience with southwest, ”

Written on: 21/05/2014 by AlizaDaniel133 (1 review written)

My wife and I had to run to catch a connected plane, we pay for Business select. It was a waste of money. when will got to the gate for the connected plane everyone was already on the plane. My advice is if you have a connected plane. Do not waste your money. I call customer service, and basically told me that I should have known… Read Full Review

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★★☆☆☆

“liers and cheaters”

Written on: 27/03/2014 by EmiliePike39 (1 review written)

We plan our trip to Atlanta every year for the peach tree road race, last year the weather was exceptionally bad and we (after a discussion with the Airline rep) elected to cancel our flight for a full valture as it was offered and we accepted it. We now jump forward to today we are now planing and going on line to book our flight for the same date and times. WE go to use our certificate only to find we can not book our flight. Hum whats wrong the airline says you must travel before exp. date… Read Full Review

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★★☆☆☆

“Lied to”

Written on: 22/08/2013

First of all I paid the extra $50 for the early bird check in. Well our first flight from Akron to Chicago plane stopped on runway stating we had to sit on runway for half hour due to traffic congestion. My husband and I had to catch another flight on time in Chicago to Las Vegas. By the time we got there plane was almost done boarding. We boarded last only to sit apart whole flight (even though we were A passenger.) then waited extra time for luggage in Vegas only to see luggage moved to… Read Full Review

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★★★★★

“Always satisfied”

Written on: 20/07/2013 by BBOOP (1 review written)

I will always fly Southwest unless I have no alternative. The crew are always courteous and sometimes very entertaining! They are very accommodating when and if their flights are running late… Read Full Review

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★★★★☆

“Cheap flights”

Written on: 11/03/2013 by Montway_auto_transport_customer (1 review written)

Southwest.com has all the info for Southwest flights and gives the exact price of their tickets. Like all airline sites, it is slightly difficult to navigate. Also, you obviously can't compare the prices with those of other airlines. But for Southwest it's the best way to find tickets… Read Full Review

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★★★★★

“Thank you!”

Written on: 22/09/2012

I am writing this from the Oakland airport. I had a ticket mixup and was looking at a $120 fee to fix it. The southwest supervisor listened to my story and gave a once in a life time get of jail card. I will be flying southwest whenever possible from now on!… Read Full Review

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★★★★★

“Best Flight Prices”

Written on: 02/07/2012 by rowellm (3 reviews written)

I have traveled all over the mainland United States, as well as parts of Canada, Chile, and Argentina. Anywhere I go I can't get prices better than what I get through Southwest Airlines. Last year we were even able to get tickets from Utah to Oregon for only $73! Another one of the great deals through Southwest is the priority the give to families. They always take great care of us because our children fly with us wherever we go. Whether you are on a business trip or a vacation Southwest is the… Read Full Review

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★★★★★

“Direct Flight to Vegas”

Written on: 26/02/2012 by laimbeer3 (2 reviews written)

Southwest is the only carrier offering direct service to Las Vegas from Birmingham. We purchased on their website. It was quick and painless and when compared to other carriers was the best value. All that and no lay overs or changing of planes. Another perk is they do not charge for bags as many other carriers now will do. Our flights were on time and efficient. Will definitely be using them and booking online for my future travels… Read Full Review

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★★★★★

“Simply the best”

Written on: 15/08/2011

Flying Southwest is a joy. Check-in are friendly and you are allowed 2 bags. Cabin crews are a delight. When I am in the USA if it is possible to fly Southwest I will.It is flying as it should be… Read Full Review

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★★★☆☆

“This is a WARNING. (I've had good experiences in the...”

Written on: 14/09/2010

This is a WARNING. (I've had good experiences in the past with Southwest so I filled in stars above to reflect that, but please read ahead...) If you book your flight through Southwest Airlines' website, do NOT use their "Southwest Airlines Vacations" feature. I made the mistake of booking a flight and a rental car through that feature, thinking it would just be faster. In reality what it does is it lets a tour operator "The Mark Travel Corporation" handle your reservations and they mark up… Read Full Review

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★★★★★

“southwest was a very frindly airline i would recomond...”

Written on: 13/06/2010

southwest was a very frindly airline i would recomond it to anyone who flys southwest to keep flying them because they have no delays and people at southwest are very consideriate so far i liked their airline no dislikes go southwest… Read Full Review

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★★★★★

“I'm not one to really write reviews, but WOW! I had to...”

Written on: 10/04/2010 by berkodl (1 review written)

I'm not one to really write reviews, but WOW! I had to for Southwest. This was hands-down the very BEST flight I've ever flown. Loved the open seating. The service on the plane was OUTSTANDING! The flight attendants were genuinely nice, not fake nice. I was traveling with my 3 children and they were very kind and considerate to my kids and me. I had my 1 year old on my lap and the leg room is incredible. There was plenty of space and we didn't feel squished at all. The only thing I would've… Read Full Review

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★★★★★

“I thought Southwest Airlines was much better compared...”

Written on: 27/03/2010 by handofgod (13 reviews written)

I thought Southwest Airlines was much better compared to other airlines that fly in United States especially American, Air Tran, Spirit, US Airways etc. Staffs were friendly and flights were on time.They served beverages/peanuts/pretzels/Chips ahoy etc whenever needed.Moreover my 2 checked bags flew to my destination flew.When so many airlines are charging passengers and the stewardess being rude...here is one airline which provides a breath of fresh air.Will surely fly Southwest again… Read Full Review

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★★★★★

“Wow! Americans sure do know how to run a low-cost...”

Written on: 10/09/2009

Wow! Americans sure do know how to run a low-cost airline!! If only we in Europe could achieve this! I was worried that paying so little to fly nearly 2,000 miles with a stop in between might prove a scary venture, but what a wonderful surprise to discover that Southwest is the most efficient, professional airline I have ever flown! The plane was clean and modern with plenty of leg room. Customer service was exceptional, the queing up in A B C format with numbers was efficient and there was no… Read Full Review

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★★★★★

“When we booked the Southwest Airline tickets there was...”

Written on: 17/08/2009

When we booked the Southwest Airline tickets there was some mistake with the booking and we got billed twice on our credit card. As my husband and I were traveling a lot we did not notice this on our credit card bill and made the credit card payment. However we found out that we had paid for a ticket twice in July and sent out a mail to Southwest. They made the necessary checks and refunded the money without any hassle! They also called us to let us know that we would be credited on the credit… Read Full Review

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★★★★★

“Southwest Airlines is Customer friendly, they go out...”

Written on: 10/08/2009 by rrenee57 (1 review written)

Southwest Airlines is Customer friendly, they go out of their way to make sure the customer comes first. I travel with Southwest once or twice a year to visit family in Seattle. Flights are almost always on time, agents are helpful, and the best thing is you can change your ticket up until the day of the flight for no additional fees. I have missed flights, and they have always been able to get me on another flight the same day at no additional costs. What can I say, I love Southwest… Read Full Review

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