Southwest Airlines Reviews

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Southwest Airlines
3.4 stars
Average rating for this product is: 3.4 out of 5

From 3 ratings and 21 reviews

Thumb up 57% of users recommend this product

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Average Ratings for Southwest Airlines

  • Flight on time?3.4 stars
  • Customer service3.2 stars
  • Comfort on flight3.4 stars
  • Quality of food2 stars
  • Value for Money3.1 stars
  • Reviewer Ratings3.5 stars
  • Overall Rating3.4 stars

21 Reviews For Southwest Airlines

  • Guest 10th Sep 2009

    Reviewer rating: 5 stars


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    Wow! Americans sure do know how to run a low-cost airline!! If only we in Europe could achieve this! I was worried that paying so little to fly nearly 2,000 miles with a stop in between might prove a scary venture, but what a wonderful surprise to discover that Southwest is the most efficient, professional airline I have ever flown! The plane was clean and modern with plenty of leg room. Customer service was exceptional, the queing up in A B C format with numbers was efficient and there was no disorder at all, everyone cooperated. I love how in flight the flight attendants do not clutter the isle with that cumbersome cart--instead they use a waitress style ordering for drinks. The layover in Kansas City was only 25 minutes at the plane took off on time. Our baggage arrived unharmed. Our return flight was even better! If only we had something like that in the UK!

  • Guest 17th Aug 2009

    Reviewer rating: 5 stars


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    When we booked the Southwest Airline tickets there was some mistake with the booking and we got billed twice on our credit card. As my husband and I were traveling a lot we did not notice this on our credit card bill and made the credit card payment. However we found out that we had paid for a ticket twice in July and sent out a mail to Southwest. They made the necessary checks and refunded the money without any hassle! They also called us to let us know that we would be credited on the credit c ...

  • rrenee57 10th Aug 2009

    Reviewer rating: 5 stars


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    Southwest Airlines is Customer friendly, they go out of their way to make sure the customer comes first. I travel with Southwest once or twice a year to visit family in Seattle. Flights are almost always on time, agents are helpful, and the best thing is you can change your ticket up until the day of the flight for no additional fees. I have missed flights, and they have always been able to get me on another flight the same day at no additional costs. What can I say, I love Southwest Airline ...

  • Guest 3rd Jul 2009

    Reviewer rating: 4 stars


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    I'm in the military stationed in san diego. I fly home on average once a month when not deployed. I enjoy the open seating and the service provided on Southwest Airlines.

  • Guest 21st Jun 2009

    Reviewer rating: 0 stars


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    Customer service is really bad at Southwest Airlines. Their rapid reward plan is totally cheating.

  • pilotrocker 8th Apr 2009

    Reviewer rating: 0.5 stars


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    Flew with Southwest Airlines from Tampa to New Orleans, not exiting the plane, it was late leaving Tampa by 1 hour and new orleans by 30 minutes. Weather was good, but they did not give reason. I think they were waiting for late passengers that bought tickets that day

  • Guest 4th Sep 2008

    Reviewer rating: 5 stars


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    Inexpensive, allows more bags for free, things other airlines charge like blankets, pillows, snacks, and such are free, good customer service, and they have a sense of humor.

  • vk1975 27th Aug 2008

    Reviewer rating: 1.5 stars


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    Although Southwest Airlines market themselves as most customer friendly airlines, I have never come across customer service which I would describe as the opposite. I got stranded at the Phoenix (PHX) airport for the whole night and they declined to provide me any accommodations or compensate for their faults. Yes, it was all their faults because of a delay in my original flight which made me miss the connecting one. Usually, most of the airlines make appropriate arrangements to accommodate their ...

  • Guest 14th Mar 2008

    Reviewer rating: 5 stars


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    Very orderly in boarding the plane and I am 6'5" and 300 pounds and there was plenty of room for me. Luggage always there on time and flights and my flights have always been on time or early. Great prices.

  • Guest 12th Feb 2008

    Reviewer rating: 0 stars


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    Southwest has lost our luggage on the last 3 flights we have had. Gross incompetence with no remorse!

  • daiablackwell 24th Dec 2007

    Reviewer rating: 1 stars


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    If you're traveling with children under 4, Southwest Airlines new seating arrangement can be NIGHTMARE. I held up the line while trying to maneuver an infant, toddler, stroller and car seat by myself. In the old method, we used to get assistance and plenty of time when we PRE-BOARDED and we didn't have to hold any other passengers up while getting situation (Believe it or not, parents traveling with small children and equipment actually need more time to set up). We used to get to sit right u ...

  • vegas2007 22nd Dec 2007

    Reviewer rating: 1.5 stars


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    Southwest has always been the leader in my book but this new boarding procedure is awful. You are not only issued a letter but a number in line as well. It wouldn't be so bad if everyone in your party was in sequence but I had B11 and they had B39. It was a vacation package so it wasn't like they were two separate tickets. We were at the counter at the very same time. I felt like I was lining up in grade school. They were very short with you too and acted like if you can't get in line right you ...

  • frogpot Rank: Lance Corporal 28th Aug 2007

    Reviewer rating: 4.5 stars


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    The other airlines are bad and getting worse. Southwest Airlines is the only one where the employees seem to have fun, get there on time, and don't have poor computer systems, lots of mechanical problems, and two-hour waits in line.

  • ADRIAN15 12th Jul 2007

    Reviewer rating: 5 stars


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    The best airline ever to be created. I look forward to flying with them again in the future.

  • bolevar2382 2nd Mar 2007

    Reviewer rating: 5 stars


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    Flight from BWI-FLL was nice, smooth. When we did encounter turbulence, the captain informed us beforehand and instructed us accordingly. Flight was on time, as usual, I've flown SWA numerous times and only had a couple delays, which we were informed of the reasons and every effort was made to get us to our destination on time. FLL-PHL was with a friend of mine, who was flying SWA for the first time and she is now hooked as well. Flight attendants used humor to make the pre-flight safety instruc ...

  • headtrip Rank: Staff Sergeant 6th Feb 2007

    Reviewer rating: 4.5 stars


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    Southwest is a very efficient airline, with excellent customer service, and everyone I know is happy with their service and prices. I have yet to have a bad experience with Southwest Airlines in over 18 years of flying with them.

    The only negatives are that they do not have the best mileage program. Also, I prefer assigned seating over their open seating and "group" method, but other airlines have a hard time beating their low fares.

  • azizjan 14th Aug 2006

    Reviewer rating: 0 stars


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    Very upset with their customer service. No flexibility over their seating restrictions. They changed their program without any notification that they have seating restriction now, after 8yrs, we are changing them. I think their reward program is junk!

  • mini1 Rank: Corporal 20th Jun 2006

    Reviewer rating: 5 stars


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    I enjoyed my Southwest Airlines flight a whole lot. It was a great flight, but the food was only snacks. The staff were very friendly, and there was plenty of legroom.

  • monkeycr 24th Feb 2006

    Reviewer rating: 5 stars


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    I have traveled numerous times on Southwest Airlines and had great flights each time. The staff are always great, they are helpful, friendly and actually always funny. It seems like everytime they come on the P.A., its funny. Maybe thats just me but they are still the best flight staff in the business. I rarely have problems with my flights and if there is a delay they tell you everything and keep you up to date with information they get in.

  • UK12345 Rank: Major 18th Jan 2006

    Reviewer rating: 5 stars


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    I just flew on a Southwest Airlines plane this month and it was the best plane I ever flew on. I flew from Chicago Midway International to Tucson International Airport. It was a long flight but every 30 minutes a kind staff member would come and see if you needed anything. The price to get on the plane was cheap and I still got a good seat. I was on a 737 plane built on year ago. I loved the flight and it was worth it.

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