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| Flight on time? | 7.7/10   |
|---|---|
| Customer service | 7.1/10 |
| Comfort on flight | 6.7/10 |
| Quality of food | 4.3/10 |
| Value for Money | 7.4/10 |
| Reviewer Rating | 7.2/10 |
| Overall Rating | 7/10 |
Full review by
Guest.
on 14th Mar 2008
User Rating : 10
Respect :
0
Good Points: Great Prices, Seat Room.
General comments: Very orderly in boarding the plane and I am 6'5" and 300 pounds and there was plenty of room for me. Luggage always there on time and flights and my flights have always been on time or early. Great prices.
Guest.'s review and ratings | 43 words
Review by
Guest.
on 12th Feb 2008
User Rating : 0
Respect :
0
Southwest has lost our luggage on the last 3 flights we have had. Gross incompetence with no remorse!
Guest.'s full review | 27 words
Review by
daiablackwell
on 24th Dec 2007
User Rating : 2
Respect :
+1
If you're traveling with children under 4, Southwest Airlines new seating arrangement can be NIGHTMARE. I held up the line while trying to maneuver an infant, toddler, stroller and car seat by myself. In the old method, we used to get assistance and plenty of time when we PRE-BOARDED and we didn't have to hold any other passengers up while getting situation (Believe it or not, parents traveling with small children and equipment actually need more time to set up). We used to get to sit right u ...
daiablackwell's full review | 184 words | 1 comment added.
Review by
vegas2007
on 22nd Dec 2007
User Rating : 3
Respect :
0
Southwest has always been the leader in my book but this new boarding procedure is awful. You are not only issued a letter but a number in line as well. It wouldn't be so bad if everyone in your party was in sequence but I had B11 and they had B39. It was a vacation package so it wasn't like they were two separate tickets. We were at the counter at the very same time. I felt like I was lining up in grade school. They were very short with you too and acted like if you can't get in line right you ...
vegas2007's full review | 172 words
Review by
frogpot
on 28th Aug 2007
User Rating : 9
Respect :
0
The other airlines are bad and getting worse. Southwest Airlines is the only one where the employees seem to have fun, get there on time, and don't have poor computer systems, lots of mechanical problems, and two-hour waits in line.
frogpot's full review | 53 words
Review by
ADRIAN15
on 12th Jul 2007
User Rating : 10
Respect :
-1
The best airline ever to be created. I look forward to flying with them again in the future.
ADRIAN15's full review | 20 words | 1 comment added.
Review by
bolevar2382
on 2nd Mar 2007
User Rating : 10
Respect :
0
Flight from BWI-FLL was nice, smooth. When we did encounter turbulence, the captain informed us beforehand and instructed us accordingly. Flight was on time, as usual, I've flown SWA numerous times and only had a couple delays, which we were informed of the reasons and every effort was made to get us to our destination on time. FLL-PHL was with a friend of mine, who was flying SWA for the first time and she is now hooked as well. Flight attendants used humor to make the pre-flight safety instruc ...
bolevar2382's full review | 258 words
Review by
headtrip
on 6th Feb 2007
User Rating : 9
Respect :
0
Southwest is a very efficient airline, with excellent customer service, and everyone I know is happy with their service and prices. I have yet to have a bad experience with Southwest Airlines in over 18 years of flying with them.
The only negatives are that they do not have the best mileage program. Also, I prefer assigned seating over their open seating and "group" method, but other airlines have a hard time beating their low fares.
headtrip's full review | 201 words
Review by
azizjan
on 14th Aug 2006
User Rating : 0
Respect :
-6
Very upset with their customer service. No flexibility over their seating restrictions. They changed their program without any notification that they have seating restriction now, after 8yrs, we are changing them. I think their reward program is junk!
azizjan's full review | 91 words | 2 comments added.
Review by
mini1
on 20th Jun 2006
User Rating : 10
Respect :
0
I enjoyed my Southwest Airlines flight a whole lot. It was a great flight, but the food was only snacks. The staff were very friendly, and there was plenty of legroom.
mini1's full review | 41 words
Review by
monkeycr
on 24th Feb 2006
User Rating : 10
Respect :
+2
I have traveled numerous times on Southwest Airlines and had great flights each time. The staff are always great, they are helpful, friendly and actually always funny. It seems like everytime they come on the P.A., its funny. Maybe thats just me but they are still the best flight staff in the business. I rarely have problems with my flights and if there is a delay they tell you everything and keep you up to date with information they get in.
monkeycr's full review | 89 words
Review by
UK12345
on 18th Jan 2006
User Rating : 10
Respect :
+2
I just flew on a Southwest Airlines plane this month and it was the best plane I ever flew on. I flew from Chicago Midway International to Tucson International Airport. It was a long flight but every 30 minutes a kind staff member would come and see if you needed anything. The price to get on the plane was cheap and I still got a good seat. I was on a 737 plane built on year ago. I loved the flight and it was worth it.
UK12345's full review | 95 words
Review by
bookmom515
on 10th May 2005
User Rating : 10
Respect :
+1
Southwest Airlines:
TIP: If you have Internet access and a printer you can print your boarding pass one minute passed midnight of the day you're traveling. Seating is first come first serve. You line up according to your boarding pass---line A, B, or C. Another TIP: Don't wait till they call to line up for your flight....get in line first and you can choose from ALL of the seats.
Don't expect food...you gets snacks & drinks...but for the most part that's adequate. If you need a meal...you're a ...
bookmom515's full review | 153 words | 1 comment added.
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