Southwest Airlines Reviews
Latest Reviews
★★★★☆
“Cheap flights”
Written on: 11/03/2013 by Montway_auto_transport_customer (1 review written)
Southwest.com has all the info for Southwest flights and gives the exact price of their tickets. Like all airline sites, it is slightly difficult to navigate. Also, you obviously can't compare the prices with those of other airlines. But for Southwest it's the best way to find tickets. (read more)
★★★★★
“Thank you!”
Written on: 22/09/2012
I am writing this from the Oakland airport. I had a ticket mixup and was looking at a $120 fee to fix it. The southwest supervisor listened to my story and gave a once in a life time get of jail card. I will be flying southwest whenever possible from now on! (read more)
★★★★★
“Best Flight Prices”
Written on: 02/07/2012 by rowellm (3 reviews written)
I have traveled all over the mainland United States, as well as parts of Canada, Chile, and Argentina. Anywhere I go I can't get prices better than what I get through Southwest Airlines. Last year we were even able to get tickets from Utah to Oregon for only $73! Another one of the great deals through Southwest is the priority the give to families. They always take great care of us because our children fly with us wherever we go. Whether you are on a business trip or a vacation Southwest is... (read more)
★★★★★
“Direct Flight to Vegas”
Written on: 26/02/2012 by laimbeer3 (2 reviews written)
Southwest is the only carrier offering direct service to Las Vegas from Birmingham. We purchased on their website. It was quick and painless and when compared to other carriers was the best value. All that and no lay overs or changing of planes. Another perk is they do not charge for bags as many other carriers now will do. Our flights were on time and efficient. Will definitely be using them and booking online for my future travels. (read more)
★★★★★
“Simply the best”
Written on: 15/08/2011
Flying Southwest is a joy. Check-in are friendly and you are allowed 2 bags. Cabin crews are a delight. When I am in the USA if it is possible to fly Southwest I will.It is flying as it should be. (read more)
★★★☆☆
“This is a WARNING. (I've had good experiences in the...”
Written on: 14/09/2010
This is a WARNING. (I've had good experiences in the past with Southwest so I filled in stars above to reflect that, but please read ahead...) If you book your flight through Southwest Airlines' website, do NOT use their "Southwest Airlines Vacations" feature. I made the mistake of booking a flight and a rental car through that feature, thinking it would just be faster. In reality what it does is it lets a tour operator "The Mark Travel Corporation" handle your reservations and they mark... (read more)
★★★★★
“southwest was a very frindly airline i would recomond...”
Written on: 13/06/2010
southwest was a very frindly airline i would recomond it to anyone who flys southwest to keep flying them because they have no delays and people at southwest are very consideriate so far i liked their airline no dislikes go southwest. (read more)
★★★★★
“I'm not one to really write reviews, but WOW! I had to...”
Written on: 10/04/2010 by berkodl (1 review written)
I'm not one to really write reviews, but WOW! I had to for Southwest. This was hands-down the very BEST flight I've ever flown. Loved the open seating. The service on the plane was OUTSTANDING! The flight attendants were genuinely nice, not fake nice. I was traveling with my 3 children and they were very kind and considerate to my kids and me. I had my 1 year old on my lap and the leg room is incredible. There was plenty of space and we didn't feel squished at all. The only thing I would've... (read more)
★★★★★
“I thought Southwest Airlines was much better compared...”
Written on: 27/03/2010 by handofgod (13 reviews written)
I thought Southwest Airlines was much better compared to other airlines that fly in United States especially American, Air Tran, Spirit, US Airways etc. Staffs were friendly and flights were on time.They served beverages/peanuts/pretzels/Chips ahoy etc whenever needed.Moreover my 2 checked bags flew to my destination flew.When so many airlines are charging passengers and the stewardess being rude...here is one airline which provides a breath of fresh air.Will surely fly Southwest again. (read more)
★★★★★
“Wow! Americans sure do know how to run a low-cost...”
Written on: 10/09/2009
Wow! Americans sure do know how to run a low-cost airline!! If only we in Europe could achieve this! I was worried that paying so little to fly nearly 2,000 miles with a stop in between might prove a scary venture, but what a wonderful surprise to discover that Southwest is the most efficient, professional airline I have ever flown! The plane was clean and modern with plenty of leg room. Customer service was exceptional, the queing up in A B C format with numbers was efficient and there was... (read more)
See next 10 reviews
Showing 1 - 10 of 30 Reviews
★★★★★
“When we booked the Southwest Airline tickets there was...”
Written on: 17/08/2009
When we booked the Southwest Airline tickets there was some mistake with the booking and we got billed twice on our credit card. As my husband and I were traveling a lot we did not notice this on our credit card bill and made the credit card payment. However we found out that we had paid for a ticket twice in July and sent out a mail to Southwest. They made the necessary checks and refunded the money without any hassle! They also called us to let us know that we would be credited on the... (read more)
★★★★★
“Southwest Airlines is Customer friendly, they go out...”
Written on: 10/08/2009 by rrenee57 (1 review written)
Southwest Airlines is Customer friendly, they go out of their way to make sure the customer comes first. I travel with Southwest once or twice a year to visit family in Seattle. Flights are almost always on time, agents are helpful, and the best thing is you can change your ticket up until the day of the flight for no additional fees. I have missed flights, and they have always been able to get me on another flight the same day at no additional costs. What can I say, I love Southwest... (read more)
★★★★☆
“I'm in the military stationed in san diego. I fly home...”
Written on: 03/07/2009
I'm in the military stationed in san diego. I fly home on average once a month when not deployed. I enjoy the open seating and the service provided on Southwest Airlines. (read more)
☆☆☆☆☆
“Customer service is really bad at Southwest Airlines....”
Written on: 21/06/2009
Customer service is really bad at Southwest Airlines. Their rapid reward plan is totally cheating. (read more)
★☆☆☆☆
“Flew with Southwest Airlines from Tampa to New...”
Written on: 07/04/2009 by pilotrocker
Flew with Southwest Airlines from Tampa to New Orleans, not exiting the plane, it was late leaving Tampa by 1 hour and new orleans by 30 minutes. Weather was good, but they did not give reason. I think they were waiting for late passengers that bought tickets that day (read more)
★★★★★
“Inexpensive, allows more bags for free, things other...”
Written on: 03/09/2008
Inexpensive, allows more bags for free, things other airlines charge like blankets, pillows, snacks, and such are free, good customer service, and they have a sense of humor. (read more)
★★☆☆☆
“Although Southwest Airlines market themselves as most...”
Written on: 27/08/2008 by vk1975 (1 review written)
Although Southwest Airlines market themselves as most customer friendly airlines, I have never come across customer service which I would describe as the opposite. I got stranded at the Phoenix (PHX) airport for the whole night and they declined to provide me any accommodations or compensate for their faults. Yes, it was all their faults because of a delay in my original flight which made me miss the connecting one. Usually, most of the airlines make appropriate arrangements to accommodate... (read more)
★★★★★
“Very orderly in boarding the plane and I am 6'5" and...”
Written on: 14/03/2008
Very orderly in boarding the plane and I am 6'5" and 300 pounds and there was plenty of room for me. Luggage always there on time and flights and my flights have always been on time or early. Great prices. (read more)
☆☆☆☆☆
“Southwest has lost our luggage on the last 3 flights...”
Written on: 12/02/2008
Southwest has lost our luggage on the last 3 flights we have had. Gross incompetence with no remorse! (read more)
★☆☆☆☆
“If you're traveling with children under 4, Southwest...”
Written on: 24/12/2007 by daiablackwell
If you're traveling with children under 4, Southwest Airlines new seating arrangement can be NIGHTMARE. I held up the line while trying to maneuver an infant, toddler, stroller and car seat by myself. In the old method, we used to get assistance and plenty of time when we PRE-BOARDED and we didn't have to hold any other passengers up while getting situation (Believe it or not, parents traveling with small children and equipment actually need more time to set up). We used to get to sit... (read more)
Headtrip's Response to 333297_daiablackwell's Review
Written on: 06/02/2008
Even business travelers with priority seating complain because instead of avoiding noisy children, they children board after they are seated and can not be avoided once the plane is full. In considering all it's options, perhaps Southwest might considering reserving it's first 10 rows for travelers without children, and reserving the last 10 rows for families with children, so that we the travelers can have a more comfortable flight.
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See next 10 reviews
Showing 11 - 20 of 30 Reviews
★★☆☆☆
“Southwest has always been the leader in my book but...”
Written on: 22/12/2007 by vegas2007 (1 review written)
Southwest has always been the leader in my book but this new boarding procedure is awful. You are not only issued a letter but a number in line as well. It wouldn't be so bad if everyone in your party was in sequence but I had B11 and they had B39. It was a vacation package so it wasn't like they were two separate tickets. We were at the counter at the very same time. I felt like I was lining up in grade school. They were very short with you too and acted like if you can't get in line right... (read more)
★★★★★
“The other airlines are bad and getting worse....”
Written on: 28/08/2007 by frogpot (2 reviews written)
The other airlines are bad and getting worse. Southwest Airlines is the only one where the employees seem to have fun, get there on time, and don't have poor computer systems, lots of mechanical problems, and two-hour waits in line. (read more)
★★★★★
“The best airline ever to be created. I look forward to...”
Written on: 12/07/2007 by ADRIAN15
The best airline ever to be created. I look forward to flying with them again in the future. (read more)
Headtrip's Response to 297892_ADRIAN15's Review
Written on: 06/02/2008
Should have more detail about what they liked, what made that flight the best ever for them.
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★★★★★
“Flight from BWI-FLL was nice, smooth. When we did...”
Written on: 02/03/2007 by bolevar2382 (1 review written)
Flight from BWI-FLL was nice, smooth. When we did encounter turbulence, the captain informed us beforehand and instructed us accordingly. Flight was on time, as usual, I've flown SWA numerous times and only had a couple delays, which we were informed of the reasons and every effort was made to get us to our destination on time. FLL-PHL was with a friend of mine, who was flying SWA for the first time and she is now hooked as well. Flight attendants used humor to make the pre-flight safety... (read more)
★★★★★
“Southwest is a very efficient airline, with excellent...”
Written on: 06/02/2007 by headtrip (6 reviews written)
Southwest is a very efficient airline, with excellent customer service, and everyone I know is happy with their service and prices. I have yet to have a bad experience with Southwest Airlines in over 18 years of flying with them.
The only negatives are that they do not have the best mileage program. Also, I prefer assigned seating over their open seating and "group" method, but other airlines have a hard time beating their low fares.
(read more)
☆☆☆☆☆
“Very upset with their customer service. No flexibility...”
Written on: 14/08/2006 by azizjan (1 review written)
Very upset with their customer service. No flexibility over their seating restrictions. They changed their program without any notification that they have seating restriction now, after 8yrs, we are changing them. I think their reward program is junk! (read more)
Headtrip's Response to azizjan's Review
Written on: 25/10/2006
I found your review unhelpful in 2 key areas. 1. Really this is about rating the overall experience of flying with the Soutwest airline, not just a single flight, or especially just being angry about their rewards program. 2. You don't give any satisfactory explanation why you gave a poor rating in any area INCLUDING their frequent flyer program. What did they change about their program that upset you? Also, did you try to contact their customer service and what was the response? That would help other people determine what kind of airline they are instead of just the generic negative comment you put in your review. I certainly understand that you are angry, but I would like to know exactly what made you angry. Thanks again for taking the time to give your review here.
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Machinehead's Response to azizjan's Review
Written on: 27/12/2006
I agree, this person is simply too difficult to deal with. Good thing there are experienced customer service people to take care of problems like this.
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★★★★★
“I enjoyed my Southwest Airlines flight a whole lot. It...”
Written on: 20/06/2006 by mini1 (1 review written)
I enjoyed my Southwest Airlines flight a whole lot. It was a great flight, but the food was only snacks. The staff were very friendly, and there was plenty of legroom. (read more)
★★★★★
“I have traveled numerous times on Southwest Airlines...”
Written on: 24/02/2006 by monkeycr (1 review written)
I have traveled numerous times on Southwest Airlines and had great flights each time. The staff are always great, they are helpful, friendly and actually always funny. It seems like everytime they come on the P.A., its funny. Maybe thats just me but they are still the best flight staff in the business. I rarely have problems with my flights and if there is a delay they tell you everything and keep you up to date with information they get in. (read more)
★★★★★
“I just flew on a Southwest Airlines plane this month...”
Written on: 18/01/2006 by UK12345 (26 reviews written)
I just flew on a Southwest Airlines plane this month and it was the best plane I ever flew on. I flew from Chicago Midway International to Tucson International Airport. It was a long flight but every 30 minutes a kind staff member would come and see if you needed anything. The price to get on the plane was cheap and I still got a good seat. I was on a 737 plane built on year ago. I loved the flight and it was worth it. (read more)
★★★★★
“Southwest Airlines: ”
Written on: 10/05/2005 by bookmom515 (2 reviews written)
Southwest Airlines:
TIP: If you have Internet access and a printer you can print your boarding pass one minute passed midnight of the day you're traveling. Seating is first come first serve. You line up according to your boarding pass---line A, B, or C. Another TIP: Don't wait till they call to line up for your flight....get in line first and you can choose from ALL of the seats.
Don't expect food...you gets snacks & drinks...but for the most part that's adequate. If you need a meal...you're...
(read more)
269019_Pocono's Response to bookmom515's Review
Written on: 30/11/2006
The 1 minute past midnight check-in with Southwest Airlines has been changed to 24 hours before your scheduled departure.
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Headtrip's Comment
Written on: 04/08/2008
I have never shared the same experience as they have reported.