Southwest Airlines Reviews

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★★★☆☆
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Latest Reviews

★☆☆☆☆

“two flta in a row now midway to atlanta good weather...”

Written on: 24/11/2016 by Yasmineo411 (1 review written)

Chicago to Atlanta no more should be no weather issues … Read Full Review

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★☆☆☆☆

“worst experience EVER!!!!!”

Written on: 23/04/2016 by ConradLamont (1 review written)

Evertime you call customer service either they hang up on you are tell you a manager will call you back.....they never call back. We had a refund from a pregnancy and we were told 4 different time frames on when we will receive our refund. Terrible customer service and there slogan is TRANFAREINCY HA… Read Full Review

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Hobo4430's Comment

Written on: 06/05/2016

I agree Southwest Airlines suck! You pay to fly and it cost you more than a ticket to buy new luggage and stuff they broke and lost they ar not timely the seats are small and I felt as though I was sitting on concrete I will never use them again and am contacting FAA because of the damage done to my luggage and loss of them

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★★★★★

“Southwest Airlines Rocks!”

Written on: 12/12/2015 by Elena7456 (1 review written)

Great experience great price and great seating. On time and attendants were super nice! … Read Full Review

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★★☆☆☆

“No Guaranteed Seating ”

Written on: 11/10/2015 by Samson67 (1 review written)

Southwest airlines does not guarantee that you will have a seat on your flight even if you purchase your ticket in advance and arrive at the airport on time. 3 times in the last year I have purchased a ticket to only get the the airport and be told that there is not enough seating for me to get on my flight. The first time I was put on a flight an hour later. The next time I told them to just refund my money. The last time I put up such a fuss that they "found" a seat for me. The thing is… Read Full Review

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★★★★★

“Southwest flies above the competition”

Written on: 25/09/2015

Recently, I have traveled a lot for business and for personal trips, using different airlines such as United, American, and US Airways. Even though I have never had a bad experience flying on any of my flights (with the exception of the occasional turbulence), my recent flights with Southwest Airlines has set the airline apart from what my previous experiences with their competition. The first time I boarded a Southwest flight, I was surprised at the amount of positivity that I experienced… Read Full Review

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★☆☆☆☆

“Stolen Money”

Written on: 23/06/2015 by khufmarietta (1 review written)

My wife and I were scheduled to go to a Christmas party in Tampa, but she got sick. I called Southwest on December 12 hours before the flight and told them my wife would not be flying because she was sick. Southwest said to use the confirmation to redeem credit for the flight and nothing else was needed. We called to redeem the credit using the confirmation number and they denied credit for the flight and asked us to prove we called in to let them know my wife was not flying that day. I had… Read Full Review

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★☆☆☆☆

“They SUCK PERIOD”

Written on: 15/06/2015 by RodrigoO'Grady435 (1 review written)

There is no elements they i like, thats because it would hurt to here the truth,next question is their anything you particularly do not like yes the discrimination of southwest airlines people department in phoenix arizona. NAMES not included because we need to protect them. REVIEW ----------ZERO-----------across the board for the southwest people department in phx. keep up the good work WINNERS ! or should i say LOSERS which do like?… Read Full Review

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★☆☆☆☆

“DISCRIMINATION (EQUAL OPPORTUNITY EMPLOYER)”

Written on: 03/06/2015 by Houstonx88 (1 review written)

They waste your time call for interview and then get a second interview they say you more than enough experience and you report early like they ask you to and get finger printed then you are not chosen for job yet you come from the same experience in the department. Another way is call for interview still not chosen. THey answer you by Southwest is fortunate to receive resumes from many interested and candidates for the typically limited number of positions that we have available.Now keep in… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 03/06/2015 by KaylynnGorman (1 review written)

My flight was cancelled, couldn't change it online waited 1 1/2 hours to get someone on the phone. She was rude and not helpful at all. During my wait I went online and made a reservation as a new customer just to make sure I got a flight. When I finally spoke to someone I asked her to cancel that flight because there was a better flight. She said she did. later I got an email saying I was a no show for that flight, that I didn't cancel it, and would lose the money I paid.. Sat on the phone… Read Full Review

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★☆☆☆☆

“rudest reps ever”

Written on: 13/09/2014 by Mariah253 (1 review written)

Ok started off by presenting the TSA issued disability card at checkin. Just had heart attack, this normally moves me to priority checkin. Not w SW Air... Told me to go get wheelchair & get on the 1 hour line... Same thing happened @ gate! This has never occurred w other airlines. bad attitudes! … Read Full Review

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★☆☆☆☆

“Worst airline ever”

Written on: 13/08/2014 by McNeiloc227 (1 review written)

I have flown on southwest multiple times and I have yet to have a good experience. I frequently have flown from Phoenix to San Diego. This is a one hour and ten minute flight- yet southwest without a doubt will manage to make travel time between these two hubs at least 5-6 hours; with check in, security and DELAYS. If you fly on this airline it is a standard guarantee that your flight will be delayed- unless you are on the very first flight of the morning and even then it's hit or miss. A 20… Read Full Review

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★☆☆☆☆

“Used to love it, not anymore”

Written on: 05/07/2014 by TXfrequentflyer (1 review written)

As Southwest gets bigger, it is getting worse. I have been weaning myself off of Southwest for a while now, hoping it would improve, but this is the last trip I will take on this airline unless I don't have any other choice. Weather conditions caused a delay of our flight out of San Antonio through Denver and on to San Francisco for an anniversary weekend we had saved for over a very long time. The weather isn't their fault of course, but getting us and our luggage to the same destination in… Read Full Review

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★☆☆☆☆

“INCONSIDERATE AIRLINE”

Written on: 18/06/2014

Confirmation # AUZ4M3.. I had booked my families with Southwest like I do often. We have flown with this airline for several years. I did book wanna get away special as I always, however, I became ill had chemo treatments and obviously could not travel. I called to get an extension and they are charging me $100/ticket to give me an extension that $400 because my ticket is expired. Enough said we will NEVER EVER fly with Southwest and will make sure my friends and family know about how… Read Full Review

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★★☆☆☆

“Bad Customer Service & Senior boarding”

Written on: 08/06/2014 by Mooney245 (1 review written)

Southwest customer service stinks & they treat seniors like the trash. I was just trying to print my boarding pass. I had to wait on line for almost a half hour. Then the person that answered could not help me & put me on hold again so she could find someone to help her figure it out. Then I was told that because I am a senior I cannot print my boarding pass & must wait until I get to the Airport. This means that because I am a senior I must board last. If they told me because I am a senior I… Read Full Review

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★☆☆☆☆

“Bad experience with southwest, ”

Written on: 21/05/2014 by AlizaDaniel133 (1 review written)

My wife and I had to run to catch a connected plane, we pay for Business select. It was a waste of money. when will got to the gate for the connected plane everyone was already on the plane. My advice is if you have a connected plane. Do not waste your money. I call customer service, and basically told me that I should have known… Read Full Review

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★★☆☆☆

“liers and cheaters”

Written on: 27/03/2014 by EmiliePike39 (1 review written)

We plan our trip to Atlanta every year for the peach tree road race, last year the weather was exceptionally bad and we (after a discussion with the Airline rep) elected to cancel our flight for a full valture as it was offered and we accepted it. We now jump forward to today we are now planing and going on line to book our flight for the same date and times. WE go to use our certificate only to find we can not book our flight. Hum whats wrong the airline says you must travel before exp. date… Read Full Review

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★★☆☆☆

“Lied to”

Written on: 22/08/2013

First of all I paid the extra $50 for the early bird check in. Well our first flight from Akron to Chicago plane stopped on runway stating we had to sit on runway for half hour due to traffic congestion. My husband and I had to catch another flight on time in Chicago to Las Vegas. By the time we got there plane was almost done boarding. We boarded last only to sit apart whole flight (even though we were A passenger.) then waited extra time for luggage in Vegas only to see luggage moved to… Read Full Review

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★★★★★

“Always satisfied”

Written on: 20/07/2013 by BBOOP (1 review written)

I will always fly Southwest unless I have no alternative. The crew are always courteous and sometimes very entertaining! They are very accommodating when and if their flights are running late… Read Full Review

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★★★★☆

“Cheap flights”

Written on: 11/03/2013 by Montway_auto_transport_customer (1 review written)

Southwest.com has all the info for Southwest flights and gives the exact price of their tickets. Like all airline sites, it is slightly difficult to navigate. Also, you obviously can't compare the prices with those of other airlines. But for Southwest it's the best way to find tickets… Read Full Review

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★★★★★

“Thank you!”

Written on: 22/09/2012

I am writing this from the Oakland airport. I had a ticket mixup and was looking at a $120 fee to fix it. The southwest supervisor listened to my story and gave a once in a life time get of jail card. I will be flying southwest whenever possible from now on!… Read Full Review

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