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Joel1956
Written on: 18/06/2014
Hi, I am sorry that you are joining the thousands of unhappy customers of Anglian Windows, I am from Surrey and have been trying to get Anglian to court for the past 7 months and even with a solicitor constantly contacting then they are doing everything in their power to delay matters and we believe that this is purely to get me to either run out of money or just give up altogether, but neither of these will happen for what they have put me through is unbelievable, the windows they supplied are not fit for purpose which every person who has had these windows installed can prove, for according to Anglian's own specification sheet , the window only covers the frame by 2 - 3mm which does not even touch the only seal fitted to the frame and allows the wind, cold and noise to come into my house and the heat go out, which is not what they promised to give me or anyone else, all they keep saying is that the are the industry leaders, not true, for every other manufacturer we can find gives an overlap of between 6 - 10mm all round their windows and they also have two " Q-LON" seal, which have proven to be the industry best, so no I will not give up until I can get this company to court and show everyone how badly they have been conned out of the money they paid in good faith, and finally I will be putting everything in the National Newspapers in the hope of destroying this company before they destroy too many more peoples lives. Good luck and all the best in your fight. Regards.
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Unhappychappy123456
Written on: 18/06/2014
Hello ive had just that problem. But in hampshire. Many promises to compensate got all the emails. But after six months of waiting for the manager to sign off all the paperwork...... They deny all knowledge??
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alecroy
Written on: 18/06/2014
Swanley and Orpington Anglian damaged property, promised compensation, promised window boards and left windows with only wallpaper against the outside world. Their rendering has fallen off twice. New window frames damaged. The staff all lied. The CEO ignored all communications. Fensa and The Glazing Ombudsman are obviously in Anglian's back pocket. 11 months after it was started the job is still incomplete. Anglian failed to answer any communication from TGO who still ruled in their favour.
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101seagulls
Written on: 20/06/2014
hello - so sorry about the problems you are having with them. Quite frankly I fail to see why they are still in business - they must be the number one contender for litigation against them. Given their appalling track record I feel that just waiting for a response would be a complete waste of your time. I think it would be money and time well spent getting some proper legal advice on the appropriate steps to take. Unfortunately they will not take any notice of you if you are acting without any substantial backup. From reading previous feedback on this site there are lots and lots in the same boat as you and it would appear they are gathering together their resources to finally get a resolution out of the 'company' and hopefully stop them from trading. Perhaps WATCHDOG would be interested again - check out their video on You Tube - very interesting. I sincerely hope you get this resolved asap. Please keep us informed on your progress.
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117BLACKBERRY
Written on: 20/06/2014
Hi Didn`t have the same problem, I live in Hampshire and it took Anglian 11 months to recectify leaks in our conservatory, from when they installed it. Lots of broken promises, directors of the company are a waste of space, i.e. no reply to letters/e mails.
It seems that once they have your money nothing else matters.
Good luck in your quest.
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Erboaby2014
Written on: 03/09/2014
Had the Birmingham branch supply substandard products - everything came with defects and damage - the colour difference and the different profiles can be seen from a distance.
They tried a further 3 times with replacement items and still couldn't provide any decent quality products or provide an installer who had a clue how to install the items. They couldn't even put a warranty on the products or workmanship.
In the end, I used section 75 to release me from their incompetence.
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angrycustomerbadexperiencewithcompany
Written on: 27/11/2014
Not Kent , I am in Cornwall and been fighting with this company for over 2 years. They seem to have absolutely no scruples regardless of whatever area they work from .
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bikerchick13
Written on: 09/03/2015
The CEO is where the problem lies with that company,
I have been fighting with Anglian for over a year as my white UPVC started going yellow in 18 months they tried every trick in the book to say it hadn't . But to cut a long story short I took them to Small Claims Court on the Money Claims Online site and asked for a refund as Trading Standards said their work isn't fit for purpose and that they don't honour their warranty so you have the right to claim. In the end they were too scared to face me in court and they settled in full, they are all mouth but when it actually comes to court they won't go