Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.7 / 5
1285
44% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★☆☆☆☆

“Bad Sales Experience”

Written on: 25/03/2017 by JamesPeck (1 review written)

We were looking at having new conservatory so we contacted 4 different suppliers including Anglia. The Anglian salesman sounded very positive and produced a very good looking option on his laptop, but would not give a price. He said he would come back with a quote and wanted to do so after I had quotations from the other suppliers – I agreed to this, but I should have smelt a rat! Anyway after seeing the other suppliers, they had supplied written/email proposals and I thought that it would… Read Full Review

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★★★★☆

“Fantastic work, minimal disruption, great product,...”

Written on: 25/03/2017

Fantastic work, minimal disruption, great product, house is a lot warmer already, neat slim profile units - we are pleased!… Read Full Review

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★★★★★

“Replacement upstairs Window”

Written on: 25/03/2017

We had replacement upstairs windows which were fitted in a quick and professional manner. They make our upstairs property look desirable. The worker were very tidy and left everything looking good. … Read Full Review

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★★★★★

“First class service”

Written on: 24/03/2017 by Trevino473 (1 review written)

A first class service as usual from Anglian. You may pay a little more than some smaller local firms but you get a lot for your money. We had windows fitted 16 years ago but didnt need our facials guttering replacing at that point. However this year we knew it all had to be done. From the first canvasser right through to the completion there were no hitches. The product was explained thoroughly, nothing was too much trouble, even though I was pestering the local installation depot with… Read Full Review

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★★★★★

“Front door and french doors”

Written on: 24/03/2017

We needed a new front door and decided to replace the patio doors at the same time. The sales rep was great, very professional, he spent a long time with us confirming we had ordered exactly what we wanted. He said the time from ordering to fitting would be around four to six weeks, however I had a call just a couple of weeks later asking if they could fit at the weekend, which was fantastic. The fitters were great, worked very quickly and professionally, both front door and french doors… Read Full Review

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★★★★☆

“Excellent fitters. Fast and friendly service. Did not...”

Written on: 24/03/2017 by Pattonbg339 (1 review written)

Excellent fitters. Fast and friendly service. Did not leave any mess to clean up. Would definitely recommend… Read Full Review

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★★★★☆

“Fantastic windows and doors ”

Written on: 22/03/2017 by Grahamrobertson (1 review written)

I bought a front door and side panel, a side door, some rear sliding doors and 6 windows and have been happy with everything thats been fitted, i was advised that a team would need to come back to do some slight adjustments and told when it would happen, I've been happy with the products workmen and the sales team throught my installation and if i could say anything against them it could only be that im still due a screw cover that was missed from my doors and that it took a while to get my… Read Full Review

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★★★★★

“Secondary glazing on a listed building”

Written on: 22/03/2017 by 425RossiItalian (1 review written)

My house was fitted with secondary glazing last week and iam thrilled with the end result. From the beginning of the process I have found Anglian a reliable and professional form to deal with. I was kept informed at all stages of the process and my changes of mind over some of the Windows was dealt with efficiently. I was concerned that the units would alter the appearance of my early 19century house but I am very happy that it has not and I am already feeling the benefit of the lack of draft… Read Full Review

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★★★★☆

“Excellent”

Written on: 22/03/2017 by Oduvil (1 review written)

Excellent service, product and pleasing approach.Prices are fare. Just one handle lock was not operational.But will sort out soon.Thank you… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 18/03/2017 by 235Self (1 review written)

Made appointment with Anglian Windows thinking that they were one of the best in the area. How wrong was I! The rep failed to turn up only informing me a few hours before the appointment with some lame excuse. Another day was then arranged, but again phoned an hour before arrival that he will be late by an hour. Then half hour remaining he phoned again and said he will come at 8pm. Taking into account that it would be dark to show him and measure up for an estimate and it would take it into… Read Full Review

Anglianhelp's Comment

Written on: 21/03/2017

Hi,

I'm very shocked to hear our representative missed an appointment. This is not the standard of service we expect to provide. Please email our customer service team with your full address and we will certainly investigate this further.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★☆☆

“Safe & Sound Windows.......... Nice but not effective”

Written on: 18/03/2017 by DJK999 (1 review written)

Anglian's sales pitch from Pratik was good.. thorough and I believed what he was saying. I had decided to buy.. just needed the right price as haggling is part of the deal here. His senior sales rep closed the deal whilst Pratik was on holiday. Price was good - but no commission for poor Pratik even though sales person said he would get it. Unprofessional. The reason I went for Anglian's Safe & Sound product was because it is marketed as helping your home become quieter - even in a flight path… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 18/03/2017 by MrsHowe123 (1 review written)

Terrible service. Failed to turn up for the appointment and whether called said they would call me back but never did. Called me 1 month later to rebook then cancelled the appointment 20 minutes before they were due to arrive. If they are this hopeless with just the first appointment I hate to think what it would be like if I'd actually ordered anything from them. Shame on you Anglian, you have missed out on a rather large job here… Read Full Review

Anglianhelp's Response to MrsHowe123's Review

Written on: 21/03/2017

Hi,

I'm very sorry to hear our representative missed an appointment. Please email our customer service team with your full address and we will certainly investigate this further for you.

Sincere apologies,

Ellis (Customer Care Dept)

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Mrshowe123's reply to Anglianhelp's Comment

Written on: 21/03/2017

Hi, I've already spoken to somebody to rebook the appointment but he called to cancel 20 mins prior. I'm afraid I'm not prepared to waste any further time booking a 3rd appointment. It's a shame really, it may only have been an order for a front door but we are extending the house next year and replacing all of the windows at the same time so you have done yourselves out of a bigger job here too.

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★★☆☆☆

“Sales fine, install terrible”

Written on: 18/03/2017

Salesman was the best of three I had to quote. The installation was terrible, the list of problems noticed by myself and then the site visit by service member was ridiculous, it was as if the two installers just did not give a damn. 2nd fit took about the expected time to arrange, but promises made by service member were not carried through, and am still waiting for a call on a replacement part. The 2nd fitters were excellent. Have had friends tell me of more Anglian fitter problems, seems hit… Read Full Review

Anglianhelp's Comment

Written on: 21/03/2017

Hi,

I'm very sorry to hear about the issues you've experienced during your installation. Please email our Customer Service team & we will certainly investigate this further and update you on when the replacement part will be fitted.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★★☆

“Very good, but . . . ”

Written on: 18/03/2017 by 203Bowen (1 review written)

The canvasser, surveyor and installer were polite, helpful and efficient. The quality of the door supplied is excellent, as was the installer's workmanship. The sales representative was polite and knowledgeable. The difference between the sales representative's first and final price, however, was considerable. He tried hard to persuade me to pay a much higher - and unrealistic - price. By so doing, I felt he damaged both his and Anglian's integrity… Read Full Review

Anglianhelp's Comment

Written on: 21/03/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear you're pleased with your new door. I'm glad the fitters were polite and did a fantastic job, However, I'm very sorry the rep was pushy. I will inform the relevant managers to make sure this doesn't happen again.

Many thanks,

Ellis (Customer Care Dept)

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★★★★★

“lovely job done no mess cleaned up excellent work ”

Written on: 18/03/2017 by 422MacMillan (1 review written)

I got soffits fitted and doors and windows and the job was lovely done cleaned up no mess I would recommend, professional workers… Read Full Review

Anglianhelp's Comment

Written on: 21/03/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear you're delighted with your new products. I'm glad the fitters did a superb job and left your property clean & tidy. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★★★☆☆

“New windows and a problem”

Written on: 17/03/2017 by cus2328 (1 review written)

I had two bathroom windows and two kitchen windows fitted nearly three weeks ago. They looked very nice as did other Anglian windows I've had fitted, and the fitting went well. However a couple of days later I noticed a small area in the corner of one kitchen window which looked like condensation or something similar. I've rung Customer twice and e-mailed twice and sent a photo of the window , but heard nothing yet. However I have had several phone calls asking for feedback and offering other… Read Full Review

Anglianhelp's Response to cus2328's Review

Written on: 21/03/2017

Hi,

Thanks for taking the time to leave a review. It's great to hear the fitters did a superb job. However, in regards to the condensation, please could you email customer services with your full address and a picture of the window so we can investigate this further.

Many thanks,

Ellis (Customer Care Dept)

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★★★★★

“SATISFACTION EXCEDING ALL EXPECTATIONS”

Written on: 16/03/2017 by BARRYALLAM (1 review written)

From our first phone call, estimation quote, final measurements to the fitting day that which was changed to our best convenience. Every thing was to our satisfaction and exceeded all our expectations. We would show and tell them all about your service and products and that we would use aglianhome improvements in the future… Read Full Review

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★★★★★

“clean tidy great”

Written on: 16/03/2017 by robertmichelle (1 review written)

thank you , the house looks amazing. as always such clean workers… Read Full Review

Anglianhelp's Response to robertmichelle's Review

Written on: 16/03/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear your new products have improved your home. It's also great to hear the fitters did a fantastic job and left your property clean & tidy.

Many thanks,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Didn't get what I asked for”

Written on: 16/03/2017 by Barkerjs357 (1 review written)

So I have had French windows installed- costing £3300. At the time of purchase I asked for an opening window at the top. I of course didn't recognise from the surveyors drawings that an opening window hadn't been drawn, so I signed his papers. After installation I of course saw there was no opening window. I phoned the man I dealt with when purchasing & he remembered that I'd asked for an opening. As the work was all done, I expected a discounted price to reflect this missing opening - how… Read Full Review

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★★★★☆

“Good experince”

Written on: 15/03/2017 by KierstenMcCall (1 review written)

The fitters phoned before arriving so I knew when to expect them They introduced themselves and were friendly and professional It was all done expertly and quite quickly Not helped by the very windy conditions! Over all a good experince… Read Full Review

Anglianhelp's Comment

Written on: 16/03/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear you're pleased with the service we provided from start to finish. I'm glad the fitters did a fantastic job and left your property clean & tidy. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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