Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.8 / 5
1363
46% of users recommend this
  • Value For Money

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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★★★☆

“New door”

Written on: 28/05/2017 by giLeslie351 (1 review written)

A very smooth installation . Issues dealt with quickly and well,I had a new front door and bedroom window. Team we're polite but missed astray have on one of the Windows. This was dealt with quickly and efficiently… Read Full Review

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★★★★★

“Brilliant service, excellent resuts!”

Written on: 28/05/2017

The house is warmer, safer and more attractive and I cannot fault the service.I am really happy that I chose Anglian… Read Full Review

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★☆☆☆☆

“Anglian bifold doors”

Written on: 27/05/2017 by Dave19841952 (1 review written)

Before you buy Anglian Bifold doors take a GOOD look at the T bar handle. If in error you leave the handle in the horizontal position as you open the door it will smash the allumium door. I did this, had a company carry out repairs and 3 weeks latet the Anglian fitter did the same , we had that set removed (at our cost) and replaced with other windows, we are now in the process of having the second set replaced… Read Full Review

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★★★★★

“installation”

Written on: 25/05/2017 by rcuzzy63 (1 review written)

excellent service from sales to completion of installation, quality of the product was excellent , security very good… Read Full Review

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★★★★★

“What a dirfference”

Written on: 25/05/2017 by warkgl (1 review written)

My original windows and door were anglian but after 20yrs they were still functioning but the new ones are in a different league. Much much better… Read Full Review

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★★★★★

“Fantastic windows”

Written on: 24/05/2017 by AnitaBert (1 review written)

Windows look great!The whole house is quiet and warm.Fantastic price and service… Read Full Review

Anglianhelp's Response to AnitaBert's Review

Written on: 25/05/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear you're delighted with your new windows, I'm glad they've improved your home.

Many thanks,

Ellis (Customer Care Dept)

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★★★★☆

“Good value and good quality product”

Written on: 24/05/2017 by Udaiyan1 (1 review written)

I am thankful for the professional and excellent job.The workmanship was to my expectation,the installers were courteous and excellent.I appreciate the service I received and I will certainly recommend your firm without hesitation… Read Full Review

Anglianhelp's Response to Udaiyan1's Review

Written on: 25/05/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear the fitters did an excellent job. I'm glad everyone involved has been polite and helpful.

Many thanks,

Ellis (Customer Care Dept)

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★★★★☆

“Good, Reliable Product/Service. Convoluted Pricing”

Written on: 24/05/2017 by DerickO'Sullivan1963 (1 review written)

Very pleased with the doors and window I had replaced. Perfect fit and quality as expected. Very friendly fitters eager to do a good job and explain what they are doing. I feel that the so-called 'discounts' at the negotiation stage need simplifying. "5% off for this, 5% off for that" is a nonsense. I was given a discount if they could take away my old, wooden door; the fitters confirmed that it would go straight into the skip! Just give the customer a straight-forward, no-nonsense price. The… Read Full Review

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★☆☆☆☆

“Pushy Salesman”

Written on: 22/05/2017 by KierraRamos (1 review written)

I saw their Ad on tv and liked the look of their professionalism and quality of their product. I contacted them through their website as I was interested in a conservatory. Their Salesman (in his flash burgundy sports car and sharp suit) came on Wednesday morning at the agreed time and was very friendly. He clearly knew his stuff and came with samples and designs which was very helpful. After 2 hours! the hard sell began ... The salesman was clearly intent on not leaving until I signed the… Read Full Review

Anglianhelp's Comment

Written on: 23/05/2017

Hi,

I'm very sorry to hear you're unhappy with the visit from our sales representative. This is not the standard of service we expect to provide. Please email our customer service team with your full address and this will certainly be raised with the relevant managers.

Sincere apologies,

Ellis (Customer Care Dept)

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Anglianhelp's Comment

Written on: 23/05/2017

Hi,

I'm very sorry to hear you're unhappy with the visit from our sales representative. This is not the standard of service we expect to provide. Please email our customer service team with your full address and this will certainly be raised with the relevant managers.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★★★

“Victorian terrace - new windows”

Written on: 18/05/2017

The team were excellent - friendly, polite and efficient. There were plenty of unexpected structural problems (relating to the way the old windows and doors had been fitted), the guys kept us informed of everything they had to do, and carried out the required work required to a really high standard. Our windows and doors look great - we went off piste and selected the anthracite grey option. We weren't sure if the neighbours would be pleased, but we have had so many compliments on the choice… Read Full Review

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★★★★★

“SECONDARY GLAZING”

Written on: 15/05/2017 by JaniyaKelley201 (1 review written)

CUSTOMER FRIENDLY, ON TIME, QUICK, EFFICIENT, CLEAN, EXCELLENT FINISH, SATISFACTORY INSTALLATION… Read Full Review

Anglianhelp's Comment

Written on: 18/05/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're pleased with the service we provided from start to finish. I'm glad the fitters did a fantastic job and left your property clean & tidy.

Many thanks,

Ellis (Customer Care Dept)

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Anglianhelp's Comment

Written on: 18/05/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're pleased with the service we provided from start to finish. I'm glad the fitters did a fantastic job and left your property clean & tidy.

Many thanks,

Ellis (Customer Care Dept)

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★★☆☆☆

“poor communication skills”

Written on: 13/05/2017 by AnnabellaCollins363 (1 review written)

The reason I chose Anglian Windows was because of their reputation which they advertised.I was so wrong. I have spent a lot of money having a conservatory and windows replaced.The product is of a high standard but the after care and communication with the managers is very poor. The company quoted me for windows and the agreed deposit was paid.A week later it was found that they had mis quoted and asked for more money???Response I got from one of the managers was "how come you do not know… Read Full Review

Anglianhelp's Comment

Written on: 16/05/2017

Hi,

I am sorry to read your are unhappy about the poor communication skills, please email our customer service team with your full address or order number and we will investigate further.

Regards
Ellis - Customer Care

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★★★★★

“Fantastic windows 5 star”

Written on: 12/05/2017 by Padillahj286 (1 review written)

Fantastic windows, they are a very high quality. The fitters were very tidy in all their work. The windowd have added a fresh new look to my flat. Would highly recommend to anyone wishing to have new windows installed. 5 Stars… Read Full Review

Anglianhelp's Comment

Written on: 18/05/2017

Hi,

Thanks for taking the time to leave a review. It's excellent to hear you're delighted with your new windows. I'm thrilled to hear the fitters did a fantastic job and I'm glad you'd recommend us.

Many thanks,

Ellis (Customer Care Dept)

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★★★★★

“Excellent work”

Written on: 12/05/2017 by dyLarsen462 (1 review written)

The Anglian workmen were polite, had all the equipment they needed and made a good job of tidying up afterwards. The product is well fitted and was made to my specifications and looks amazing. The product was installed quickly with no problems. I would be happy to call on Anglian again for future installations of doors or windows… Read Full Review

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★★★★★

“Great....But Watch the Sales Reps ”

Written on: 11/05/2017 by Mrdee69 (1 review written)

Have had a number of windows and a conservatory installed at my property and all in all I cannot fault Anglian over the three installations. Where there were problems they were sorted quickly. My only suggestion to potential customers is ensure you make sure that the sales rep does not leave any vague points that could be open to debate at a later date, I was told the plastering in my conservatory was included however it turned out that was only the new mini wall holding the glass, the wall… Read Full Review

Anglianhelp's Response to Mrdee69's Review

Written on: 18/05/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're pleased with the service we provided. I'm glad the fitters were polite and did a fantastic job.

Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★★★★☆

“good value for money”

Written on: 11/05/2017 by Burnham436 (1 review written)

The team arrived on Monday as planned. They were efficient and worked well as team. Kept us informed of progress. The windows are well made and look great now finished. there were one or little snags that were quickly sorted by the management team. One suggestion for Anglian to consider is to supply your teams with a vacuum cleaner, so that they can clean up efficiently behind the fitting process… Read Full Review

Anglianhelp's Comment

Written on: 18/05/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear you're pleased with your new windows. I'm glad the fitters did a superb job, However, I'm sorry for the mess that was left. I will report this to the relevant managers to make sure it doesn't happen again.

Many thanks,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Disappointed!”

Written on: 11/05/2017 by 31Poole (1 review written)

Found a perfect door on their website but guess what! They don't actually sell it!… Read Full Review

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★★★★★

“Fantastic ”

Written on: 11/05/2017 by Henryg327 (1 review written)

Brilliant!! Great products, quick and friendly service all round!!… Read Full Review

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★★★★☆

“New Windows”

Written on: 10/05/2017

Excellent product, and I was very happy with fitters, as they worked very hard and left my property clean and tidy. Overall I am very happy with the service Anglian provided… Read Full Review

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★★★☆☆

“Lovely windows but appalling customer service”

Written on: 09/05/2017 by KatrionaP (1 review written)

Cannot fault the windows, which look fantastic, but you'd better hope you don't need any after sales care! Appalling service from Anglian, phone line often isn't answered at all, even during standard business hours, it can just ring and ring with no message to inform you why there is no answer. I usually have to try 2-3 times before I can get through. And when I do get through, my issues are falling on deaf ears. The window fitters had caused some minor damage to internal plaster work, and… Read Full Review

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