Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.7 / 5
1320
45% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★★★★

“FRENCH DOOR INSTALLATION”

Written on: 23/04/2017 by foxymo (1 review written)

FROM INITIAL ENQUIRY TO SALES REP. VISIT AND SURVEY AND THEN TO INSTALLATION EVERYTHING WAS COMPLETED TO OUR FULL SATISFACTION IE. INSTALL TEAM VERY PROFESSIONAL IN ALL THAT THEY DID ,VERY CLEAN WORK, THEY MADE SURE ALL OUR FURNITURE WAS COVERED UP AND THEY MADE SURE ALL AREAS OF WORK WERE CLEANED UP ON COMPLETION OF INSTALLATION.AND ARE VERY PLEASED WITH THE FINNISHED PRODUCT WHICH HAS ENHANCED OUR HOME.THERE WAS NOTHING THAT WE DISLIKED ABOUT THE WHOLE EXPERIENCE FROM START TO FINISH… Read Full Review

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★☆☆☆☆

“Wouldn't recommend ”

Written on: 23/04/2017 by Zuzkaulin (1 review written)

I have arranged an appointment for the first time and nobody turned up to the appointment. No phone call or any kind of explanation. 2 days later I completed a survey and the manager rang with an attitude that I am ruining their reviews as I put I wouldn't recommend them. He also claimed that he tried to ring me but my phone was off, which wasn't true. However I gave him the benefit of the doubt and we agreed on another appointment. Of course nobody arrived and once again no explanation. I… Read Full Review

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★★★★☆

“Pleased with end result”

Written on: 23/04/2017 by GloriaGlover (1 review written)

We contacted Anglian to give us a quote for three windows and a new composite front door at the front of our property. The Salesman arrived at the agreed time and was friendly and professional and listened to our requests and gave positive advice. We felt that the quote we received was fair and competitive. We had undertaken background research based on DIY supply only so that we had a basic idea of cost to base our decision on. The Surveyor arrived at the agreed time and took about an hour… Read Full Review

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★★★★★

“staff was ok ”

Written on: 22/04/2017 by soGorman128 (1 review written)

rep ok fitters ok good workers cleen workers 10/10… Read Full Review

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★★★★★

“A wonderful surprise.”

Written on: 21/04/2017 by ofHammond46 (1 review written)

I had 17 windows secondary glazed as I have a listed cottage. Have yet to discover how efficient they are but they look terrific. I think they may even have improved the look of the original windows. Very impressed. Job done in less than a day… Read Full Review

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★☆☆☆☆

“Not professional at all ”

Written on: 21/04/2017 by relou (1 review written)

I booked an appointement with them to get a door replaced . The guy simply did not turn up , did not return my calls , simply vanished in the air .I took a day off from work and he just made me waste my time... So I just decided to ditch them . But I am still getting numerous, persistent cold calls from them ...Very annoying… Read Full Review

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★★★★☆

“Good finish but not quite a 5 star experience”

Written on: 21/04/2017 by JR1304 (1 review written)

The work we had done was a replacement of fascias, soffits and guttering for a four bedroom detached house. We are very happy with the finished result. We chose to go with Anglian as we prefer dealing with a professional company rather than a one-man outfit. However, our experience wasn’t exactly as professional as we had hoped. First, we had to haggle with the sales rep. Quite frankly, in this day and age I expect (a professional company) to quote the best they can offer – maybe with a… Read Full Review

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★★★★☆

“The agent and surveyor were very helpful and advised...”

Written on: 21/04/2017 by AnnieChandler31 (1 review written)

The agent and surveyor were very helpful and advised us how the work would be carried out and the timescale. The scaffolding went up and the following day the fitter arrived and completed the work in one day. They placed sheeting on the driveway to collect any debris so as they left all appeared to be clean and tidy. Unfortunately when the scaffolding was removed the lower part of our roof was littered with bits tile, plastic and quite a bit of detritus, the ledge of the bedroom window was also… Read Full Review

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★★★★☆

“Very good quality windows with peace of mind and good...”

Written on: 20/04/2017 by mahomedchauhan (1 review written)

No pressure by sales person ,good price comparing to cheap double glazing companies, timing to fit windows was very good, fitters were very friendly and left the house clean and tidy 15 years warranty you can't go wrong Finance was available Over all I am very happy Well done Angelia… Read Full Review

Anglianhelp's Response to mahomedchauhan's Review

Written on: 20/04/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're pleased with the service we provided from start to finish. I'm glad the fitters did an excellent job and left your house clean & tidy. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★★★☆☆

“Excellent Salesman and Windows - Poor Service”

Written on: 20/04/2017 by Freda23 (1 review written)

Salesman excellent. Understood just what we wanted. It started to go wrong when we did not hear from Anglian with a date for the survey. Eventually I telephoned them to be told that the order was on the manager's desk but was not being attended to. I understand as there were two addresses (this installation is for a tenanted property) he was just leaving it instead of ringing me up to query the problem. Anglian have assured me they fit new windows to many let properties. The surveyor was… Read Full Review

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★★★★☆

“Fast, efficient, reliable”

Written on: 20/04/2017 by noMontgomery341 (1 review written)

Had almost all windows replaced by Anglian. Service was good throughout, windows of a high quality and well fitted with minimum fuss… Read Full Review

Anglianhelp's Comment

Written on: 20/04/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear the service from start to finish was first class. I'm glad the fitters did a superb job.

Many thanks,

Ellis (Customer Care Dept)

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★★★★★

“Replacement picture Windows ”

Written on: 19/04/2017

Excellent service from start to finish. The salesman understood exactly what I requested with no pressure and delivered the product on time within my budget. The team of fitters were on time and gave excellent service with no mess and in double quick time- I couldn't have asked for a better experience, well done Anglian… Read Full Review

Anglianhelp's Comment

Written on: 20/04/2017

Hi,

Thanks for taking the time to leave a review. It's fantastic to hear you're delighted with the service we provided. I'm glad everyone involved has been helpful and polite. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★★★★★

“Front and back doors ”

Written on: 19/04/2017

From start to finish the company responded impeccably to questions and were on time for all the appointments made. The week prior to installation all the confirmations were verbally given and on the day of the installation the fitters arrived on time and prepared. We were only having new front and back doors but they explained what was going to happen and kept us informed of every step of the way. The only down side is that the following week after I've had three phone calls to try and sell… Read Full Review

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★★★★★

“Sofits and guttering”

Written on: 19/04/2017 by Traceyhall (1 review written)

Lovely service,staff member polite and worked really hard, sofits and guttering look lovely finish off the house very professional. Scaffolding was up for a minimal time. Cleaned up after themselves every night. Would recommend to friends and family. Lots of information before we went ahead although not the cheapest better quality and better informed.very laid back salesman didn't put pressure on us to buy didn't put any other company down. Will consider other work to be done with them and… Read Full Review

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★★★★★

“Used Anglian again”

Written on: 19/04/2017 by uwHowell96 (1 review written)

Having moved to a different house and previously used Anglian we again went back to the company as we liked their product and also the guarantee given. Windows and doors now fitted by excellent contractors. All in all very pleased with outcome… Read Full Review

Anglianhelp's Comment

Written on: 20/04/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're delighted with your new windows and door. I'm glad the fitters did an excellent job and left your property clean & tidy.

Many thanks,

Ellis (Customer Care Dept)

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★★★★☆

“Garage Door”

Written on: 17/04/2017 by HezekiahBryant (1 review written)

My old garage door was noisy to open and close and looking its age. I requested quotations from Garador, Everest and Anglia for a replacement. Anglia seemed to have the best offer that suited my needs. The side opening garage door was fitted on a Saturday morning and the door looks superb. I was slightly disappointed that the bottom of the door weather seal was no longer fitted and that the door wood require insulation panels to be fitted to improve the cold weather insulation. I am satisfied… Read Full Review

Anglianhelp's Comment

Written on: 20/04/2017

Hi,

Thanks for taking the time to leave a review. It's great to hear you're delighted with your new garage door. I'm glad the fitters did an excellent job. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★★★★★

“New back door”

Written on: 16/04/2017 by Dicksonpn140 (1 review written)

Once again, Anglian did a top job. From start to finish; the whole procedure was handled professionally with great communication. The fitters arrived within the allocated time slot and were professional and polite; did an excellent job and left our kitchen immaculate… Read Full Review

Anglianhelp's Comment

Written on: 20/04/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear it was a smooth process from start to finish. I'm glad the fitters arrived on time and did a fabulous job. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★★★★★

“Fantastic service ”

Written on: 14/04/2017 by qlHuffman141 (1 review written)

Very pleased with everything from start to finish very friendly service we would recomend to friends we have other things done for our house which we were very pleased with… Read Full Review

Anglianhelp's Comment

Written on: 20/04/2017

Hi,

Thanks for taking the time to leave a review. It's brilliant to hear the service from start to finish was first class. I'm glad everyone involved has been helpful and polite. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Double-glazed Porch door”

Written on: 11/04/2017 by kevinsko (1 review written)

Signed a contract with Anglia for an arched porch door; paid my deposit; survey carried out; got a confirmation call from the sale person; an installation date from the installation section; then they cancelled the whole project. This was after hanging on to my deposit for 2 months. The excuse was that the manufacturers could not build a porch door to the specifications of my arched porch, this was despite being shown at the outset a picture of the types of doors they could supply including an… Read Full Review

Anglianhelp's Response to kevinsko's Review

Written on: 12/04/2017

Hi,

I'm very sorry to hear we were unable to supply the door you required. Please email our customer service team with your full address and contract number as I would like to help.

Sincere apologies,

Ellis (Customer Care Dept)

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Kevinskow's reply to Anglianhelp's Comment

Written on: 12/04/2017

Not a hope in hell. I would not have anything to do with your company if you were the last company in the world. It will just be another round of empty apologies which will not get me a door. I want my money back - you've had it for months.

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★★☆☆☆

“Not The Best”

Written on: 10/04/2017 by Leggs111213 (1 review written)

Ordered five products and after a long wait, the windows and doors were installed in February. One of the doors did not close properly and even after fixing the problem, it still doesn't close easily. The biggest window fitted is abismal, with scratches on the panes, a large smudge between the panes on one panel and best of all, an upside down handle. Anglian said that the problems would be put right within three weeks. Several weeks and many telephone calls later, still no replacement… Read Full Review

Anglianhelp's Response to Leggs111213's Review

Written on: 12/04/2017

Hi,

I'm very sorry to hear you're unhappy with your new windows. This is not the standard of service we would expect to provide. Please email our customer service team with your full address and contract number as we would like to help get these issues resolved.

Sincere apologies,

Ellis (Customer Care Dept)

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Leggs111213's reply to Anglianhelp's Comment

Written on: 12/04/2017

Dear Customer Care Dept.,

Thank you for your response.

We had two doors and three windows fitted on 12 February and the installers said that they would have the upside down handle replaced within three weeks which seemed reasonable at the time.

While cleaning the window the following day, I was dismayed to find scratches on the middle pane of the kitchen window which is a big one. So now we had an upside down handle and scratches. As I continued cleaning, I realised that the third pane had a large smudge between the panes which was why I kept cleaning to no avail.

I contacted Customer Service by telephone and explained the problems. The fitters returned the following day to rectify the closing problem with one of the doors. They took photos of the scratches and said the whole unit would need replacing.

After hearing nothing further, I telephoned again and had to explain the situation once more as there was nothing on the system about the problem.

Several weeks later and many more reassurances that the matter would be dealt with, I telephoned on Monday to find out if there was a date for refitting the window, as we had been away on holiday. I was dumbfounded to find out that we were still not even on he system. It was at this point I wrote the review after feeling completely let down by Anglian. In the meantime, we are paying for a product that is not fit for purpose.

If the matter isn't resolved within the next three weeks, I will have to make an official complaint and I truly do not want to have to deal with the inconvenience, as my husband is very unwell and we have more than enough on our plates just now.

I do hope that this problem will be put right as soon as possible.

Kind regards

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