Anglian Windows Reviews - www.anglianhome.co.uk

★★☆☆☆
2.0 / 5
26% of users recommend this
  • Value For Money

Description (provided by business)

Anglian Home Improvements was established in 1966 and since then we have gone from strength to strength. We currently carry out over 800 installations every week (41,600 per year) and 95% of our customers tell us they would recommend us. We currently have £2.5 billion worth of product under guarantee across the UK. We are registered with FENSA, Trust Mark and the GGF, and we pride ourselves on our accreditations and the many British Standards we hold on our products. Employing over 2,000 employees we aim to bring you the best service possible and we are committed to putting things right if they do take a wrong turn.
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★☆☆☆☆

“Faulty products, poor customer service.”

Written on: 23/12/2014 by Camilar1990 (1 review written)

They were over a week late, then they destroyed my existing conservatory before finding out that the replacement they were providing didn't fit. That was over two months ago, now I am left with two bits of wood and a tarpaulin and no sign of it being put right. I've taken over a week off work for them to wreck part of my home, dealing with them is to say the least painful. If they had had let my original conservatory up at least I could have cancelled the order but now I am stuck between a… Read Full Review

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★☆☆☆☆

“9 windows done, 8 completely wrong, one with one mistake ”

Written on: 23/12/2014 by afsd (1 review written)

9 windows done, 8 completely wrong, one with one mistake and never finished. When they fit 2glazed windows my bills went up !!! Found that all windows where fit wrong with huge gaps. Rude service, never fixed it. I had to take other company !!! to fix their job. Avoid them at all money… Read Full Review

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★★☆☆☆

“Exceedingly average works done and still not finished.”

Written on: 22/12/2014 by ArabellaKemp (1 review written)

A few months ago my mother got me a garage conversion so I would have a decent sized bedroom after a nasty divorce forced us to move to a miniature home. They did the classic hit you with a stupid person price and then when you say "too much" they seem to have a few thousand they can spare. The works were done to a reasonable standard I am a builder myself I personally think some of it is poor (gaps in plasterboard and door ways) these can be filled in but what annoyed me the most about the… Read Full Review

Anglianhelp's Comment

Written on: 22/12/2014

Hi,

We are very sorry to hear of this experience with our company and we'd like to help.

Could you please email us your contract number, address and postcode please as we'd like to look into this further and try to resolve any outstanding issues. Could you also send us some more information about this, there are some very concerning points here.

Many thanks

Brett (Customer Care Department)

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★☆☆☆☆

“Disgusting. AVOID ANGLIAN AT ALL COST!!”

Written on: 22/12/2014 by JohnAP88 (1 review written)

Absolutely disgusted with the service provided by this so called "reputable" company. We were guaranteed installation before Christmas but after chasing them for weeks and getting pushed around different departments we still do not know the status of our order and have not received any call-backs from any of their reps we have spoken to. We had planned to get Bifold doors installed by them next year but we will be cancelling that order, and will continue to spread the bad word about this… Read Full Review

Anglianhelp's Response to JohnAP88's Review

Written on: 22/12/2014

Hi,

We are very sorry to hear of such an experience with our company and we'd like to help. If you could email us your contract number, address and postcode, we can investigate this further and try to get it resolved for you. In your email could you reference this review for context.

Many thanks

Brett (Customer Care Department)

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★☆☆☆☆

“Rude and awful customer service”

Written on: 20/12/2014 by AllisonMorgan (1 review written)

We got Anglian windows installed recently. The day the windows were installed, Anglian workers left glass splinters all over our house. This was particularly dangerous as we have two children who could've been hurt. In the process, there were marks left over our new wooden floor which we later showed their engineer, who rudely dismissed the entire thing. Scaffolding was put up to install the upstairs window which was not removed after the installation for 3 weeks! Also, the installers did not… Read Full Review

Anglianhelp's Comment

Written on: 22/12/2014

Hi,

We are very sorry to hear of such an experience and would like to look into this for you. If you could email us your contract number, address and postcode, we can investigate this further for you.

Many thanks

Brett (Customer Care Department)

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★☆☆☆☆

“After care ”

Written on: 20/12/2014 by Donte295 (1 review written)

My handle on my front door has broken yet again phoned anglian spoke to a very helpful man who ordered me a new one. The money was taken the next day. I waited two weeks heard nothing. I phoned them to be told that someone had rung me, although l had no missed calls or messages. I was told they no longer did my door handle as my door was fitted in 2003, as they had changed the fixings.They offered to send me a black handle or white, which I wanted neither as I have bronze fixture.I was not at… Read Full Review

Anglianhelp's Comment

Written on: 22/12/2014

Hi,

We are very sorry to hear of this issue and would like to help. If you could email us your contract number, address and postcode, we can look into this and try to get it resolved for you.

Thanks

Brett (Customer Care Department)

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★★★★★

“doors and windows”

Written on: 19/12/2014 by Russell262 (1 review written)

Super quick installation, lovely quality doors and windows, definitely recommend… Read Full Review

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★★★★★

“Go for the best!”

Written on: 18/12/2014

Since moving into my present property I have had roofline work done by Anglian and was so delighted with the end result, which I can only say, transformed the look of my bungalow, I then decided to call on Anglian to do more work for me. This time, internal doors. I had old-fashioned sliding doors leading into the conservatory replaced with PVC double-glazed doors, which are beautiful, with an excellent locking system. The last work I had carried out was replacing a very out-dated wooden… Read Full Review

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★★★★★

“Anglian Windows and Doors First For Quality.”

Written on: 18/12/2014 by Keagano302 (1 review written)

I was amazed with the difference with heating and the noise reduction the windows and doors made. The quality of units and installation was second to none. With out doubt the best double glazing windows and doors we have ever had. We liked them so much our friends and neighbours also got them fitted after taking a look at ours,so cannot recommend them high enough.From first contact until instalation completion the company exceeded all our expectations… Read Full Review

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★★★★☆

“Patio doors and garage window”

Written on: 18/12/2014 by Hickman492 (1 review written)

Wanted unconventional specs in each case: removing sliding doors and substituting a single hinged door flanked by half-height fixed panes and upper opening panels. End result met spec and well installed. Might be judged pricey but that was a function of meeting our clear spec, and the result has transformed convenience, insulation and comfort of room concerned. Garage window provides better illumination than what was replaced. Had approached Anglian (and one other supplier) on basis… Read Full Review

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★★★★★

“Window installation”

Written on: 18/12/2014 by Mylee489 (1 review written)

We have now used anglia twice,once for our front windows and once for the back which includes three sets of French windows and cladding on two gables. All the teams were efficient and worked cleanly. Our heating bills have reduced and,including other insulation measures,our house is much warmer. The windows look good ,are easy to open and close and are easy to clean… Read Full Review

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★★★★★

“Full DG Upgrade”

Written on: 17/12/2014 by swjwi2 (1 review written)

I decided to replace my original hard wood DG system because it was becoming too much work to maintain. A number of panels had failed and some doors needed replacing as well. After looking at 3 suppliers I chose Anglian because I was impressed with the professionl way in which their representative explained the various options open to me including credit if required. There was no pressure to sign a deal on the spot for better discounts etc. The work comprised replacing 17 windows and 6 doors… Read Full Review

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★★★★★

“Vote Anglian, its the Country's top leader.”

Written on: 16/12/2014 by Kalimera (1 review written)

Planners advice clear and useful. Constructors arrived on time and removed the old windows/doors and conservatory without any damage to internal and external house decorations and refitted new quality items to a perfect standard. Site cleared and clear advice given. A year on and the work done still looks very good having made the home warmer and adding value to the house. Have had the windows/doors replaced several times over the 40 years I've lived here and cannot fault this Company's… Read Full Review

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★★★★★

“quality”

Written on: 16/12/2014 by jamesg207 (1 review written)

excellent,quick,efficient and good quality… Read Full Review

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★★★★★

“Excellent all round”

Written on: 16/12/2014 by Bpj92000 (1 review written)

Excellent service from start to finish. No pushy sales techniques, clear pricing and excellent quality workmanship… Read Full Review

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★★★★★

“Well fitted”

Written on: 16/12/2014 by ijBennett356 (1 review written)

We had many large windows fitted including a large bay window and two doors fitted on time fitters very polite and a good job done second time we have used anglian and would say second time was better than first. Would use them again… Read Full Review

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★★★★☆

“Anglian Windows Experiance”

Written on: 16/12/2014 by 95Suarez (1 review written)

Anglian windows are good quality. They have an expensive look but are reasonable. The ordering is easy and the fitters are pleasant, polite and professional. I would recommend these windows to any of my friends without any hesitation… Read Full Review

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★★★★★

“Windows at 14 meadow place”

Written on: 16/12/2014 by Rose346 (1 review written)

The men who fitted the windows were very good and tidy and did a first class job. The only complaint I would have is the pestering afterwards trying to sell me more items I already have… Read Full Review

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★★★★★

“BACK AND FRONT DOORS REPLACED INSTALLED WITH THE...”

Written on: 16/12/2014

BACK AND FRONT DOORS REPLACED INSTALLED WITH THE MINIMUM FUSS.THE WORKMEN WERE EXCELLENT AND CLEANED UP AFTER THEY WERE FINISHED. HAVE HAD NO TROUBLE WITH THE INSTALLED DOORS AND WOULD RECOMMEND… Read Full Review

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★☆☆☆☆

“Replacement doors and windows fitted well thrown in...”

Written on: 14/12/2014 by Hatch126 (1 review written)

Replacement doors and windows fitted well thrown in there is not one door or window that was fitted squarely, they broke a wall block over the back door so stuck it back with no nails. I complained about the back door being on an angle and was told that it was impossible to put it square? and the window next to it moves if you push it as there are no screws in the top and not a lot in the sides. The trim strips on the insides of the windows are all different sizes and some are on the face of… Read Full Review

Anglianhelp's Comment

Written on: 16/12/2014

Hi,

We are very sorry to hear of this experience and we'd like to help. Please email us with your contract number, address and postcode and please reference this review.

We would like to look into this for you and try to resolve these outstanding issues.

Many thanks

Brett (Customer Care Department)

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