Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.5 / 5
990
39.8% of users recommend this
  • Value For Money

Description (provided by business)

Anglian Home Improvements was established in 1966 and currently carries out over 800 installations per week (41,600 per year) making them a significant player in the industry. Anglian is a founding member of FENSA, is registered with Trust Mark and the GGF and many of its products hold British Standards, Secured by Design and BBA accreditations. Anglian employs over 2,000 people nationwide. According to Anglian's website, 95% of their customers would recommend Anglian to their friends and family and that they currently have £2.5 billion worth of product under guarantee across the UK.
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★★★★

“very satisfied”

Written on: 01/08/2015

I was at first saddened at the delay caused by the council in giving their straightforward permission but expected some problem from them , but once that happened every thing went like greased lightening, the "base" team came in in not the best of weathers did not grumble about it just got on and did a wonderful tidy job aided by much hot coffee which was needed at time. Then the fitters arrived , the sun lounge was built in the same way no problems , perfect and we have been enjoying it ever… Read Full Review

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★★★★☆

“New Back Door”

Written on: 30/07/2015 by O'Keefe234 (1 review written)

Very happy with the door could not fault anything from the salesman giving us a price through to the actual fitting. Would not hesitate in recommending Anglian… Read Full Review

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★★★★★

“High quality sales service and fitting.”

Written on: 30/07/2015 by Dereksutcliffe (1 review written)

We have recently had Anglian windows fitted and all the staff, from start to finish, were excellent. We would recommend Anglian without hesitation… Read Full Review

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★★★★★

“An excellent product and a great service”

Written on: 30/07/2015 by Lynne5491 (1 review written)

Our new conservatory from Anglian was manufactured and fitted by a very professional team and comes up to all our expectations. The installation was completed very quickly, the finished product is exceptionally good and is guaranteed for 10 years. A minor leak was fixed quickly, without fuss and I would recommend Anglian to anyone looking for a quality product… Read Full Review

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★★★★★

“anglian service and quality windows”

Written on: 30/07/2015 by SuzyF (1 review written)

Very speedy initial contact and always on time and even early with pre warning. Tidy, efficient and when the trickle vent had not been fitted due to a misunderstanding and not written down this was remedied in situ within a week . All members of staff polite and competent… Read Full Review

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★★★★★

“New windows &adores”

Written on: 30/07/2015 by Snowman58 (1 review written)

just had my windows and doors fitted by f the Doncaster deposit can I say it was faultless good working team tidy efficient and clean made the right choice with Anglian… Read Full Review

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★★★★★

“Super Soffit and Facias”

Written on: 29/07/2015 by DeaconMacPherson (1 review written)

Anglia made a superb job of applying black and white soffits and facias and made a smart property look even better. The work commenced on time. Their workmanship was excellent and the workmen were polite and proffesional.On completion the site was left clean and tidy. I would recommend them to any one. They have now completed three excellent jobs for me… Read Full Review

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★★★★☆

“Good product, efficient service”

Written on: 29/07/2015 by Merritt427 (1 review written)

Positives - Efficient process - from the initial meeting to the installation it took 9 weeks (and that includes a three week delay on my part before I was free to meet the surveyor). Anglian also organised the scaffolding which I needed. Good product - I particularly liked being able to inspect a sample window and being shown why Anglian windows are better than others. Surveyor - took his time, gave advice and was generally helpful Installation team - polite and efficient, worked carefully… Read Full Review

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★★★★★

“New door and windows”

Written on: 28/07/2015

Nice product ,well fitted Smooth process from purchase to installation… Read Full Review

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★★★★★

“Stress-free replacement of windows, doors and roof trim.”

Written on: 28/07/2015 by turnerm71 (1 review written)

Asked Anglian to quote for the replacement of all our home and garage windows, external doors, roof trim and drainpipes. From the first meeting with the sales rep, we were confident that they really understood what we wanted and our budget, and that they had absolute confidence in their products. The installers were very friendly, efficient and cleaned-up every day. Very impressed with the quality of their work, and of the finished products. Would highly recommend Anglian to anyone in the… Read Full Review

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★★★★★

“Installers were fabulous, so professional and tidy”

Written on: 28/07/2015 by FaithWare (1 review written)

We have a 1930's property with large bays that had previously had the lintels removed. It was a tough job. The surveyor was very efficient and the installers did a fantastic job. My windows now look fantastic… Read Full Review

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★☆☆☆☆

“Commission sales”

Written on: 26/07/2015 by Liberty170 (1 review written)

A salesman came to give us an estimate for a bathroom window. He was very knowledgeable about his product but as he was only on commission wasn't too happy to have driven quite a distance for just a bathroom window. We did buy his window but he almost told me where to go before agreeing to my price. He said the commission he would receive wouldn't pay for the cost of his petrol. I felt very sorry for him but should I have been made to feel this way? I was simply a customer buying a… Read Full Review

Anglianhelp's Comment

Written on: 27/07/2015

Hi,

I am very sorry to hear of this experience with one of our representatives, it's certainly not the behaviour we expect to hear about.

I'd like to get this feedback to the relevant manager so that we can improve on the service provided. Could you email me your address & postcode please and I can make sure the relevant action is taken. (I've sent you a private message through Review Centre with an email address)

Many thanks

Louie (Customer Care Dept.)

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★★★★★

“Me and my wife were very pleased with the windows and...”

Written on: 25/07/2015 by Salazarst92 (1 review written)

Me and my wife were very pleased with the windows and door that were fitted. The fitters were very nice and polite, and cleaned up as they went.In fact from start to finish we were very impressed.We will be telling friends and neighbours that if they are going to have any double glazing done to go to you, because you couldn't get it better any were else… Read Full Review

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★★★★★

“Quick and efficient”

Written on: 25/07/2015 by joandles (1 review written)

From the point of ordering our new window and door the whole process took only a matter of about 3 weeks to complete. The salesman was not over pushy (that puts us off), the surveyor was efficient and friendly and the installer was quick, clean and efficient too. This is the second order we have placed with Anglian and for the second time we have been impressed… Read Full Review

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★★★★★

“Fantastic,good value, great workmanship,quality, ”

Written on: 25/07/2015 by Biancaw1963 (1 review written)

I'm amazed on how quickly my patio doors were fitted especially as brickwork had to be removed as a window was taken out. Great work done with care.no mess and no hassle ..thankyou from the bottom of my heart x having this work done has made a massive difference to me… Read Full Review

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★☆☆☆☆

“RIP OFF”

Written on: 19/07/2015 by Andy.T (1 review written)

Charged my poor old mum and dad £2000 for ONE window. Bet your salesman was laughing all the way down the road… Read Full Review

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★★☆☆☆

“feel let down by salesman”

Written on: 17/07/2015 by 347Leach (1 review written)

We contacted Anglian home improvement to query about triple glazing. We were clear from the word go that we wanted triple glazing to reduce the noise pollution we suffer, from being next to a train line. We were told that we could not be given an estimate over the phone and that it would be bed if a salesman came to us. We had made an appointment and we had a salesman to our place conveniently for an evening appointment. The salesman told us that definitely there would be a serious reduction in… Read Full Review

Anglianhelp's Comment

Written on: 17/07/2015

Hi,

I am sorry to hear that you're unhappy with your new windows. Just to reassure you the windows will have been filled with argon gas in our factory. The triple glazing itself will be reducing noise as the 3 layers of glass will lessen the reverberation from the sound waves travelling into your home, therefore reducing the noise.

Even though the windows will be working to reduce the sound, they won't stop the noise completely and sound will be getting into your home from more areas than just the windows e.g vents.

Apologies for any inconvenience caused, there's loads of advice on diydoctor on soundproofing your home, which you may find useful.

Many thanks

Louie (Customer Care Dept.)

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Vishal Jugessur's Comment

Written on: 20/07/2015

Dear Louie,
. thank you for your reply. But it does not make me feel any better. I am this close to name and shame, as far as the salesman is concerned. Why did he not advise us to check diydoctor instead of giving us false reassurances. It would have saved a bob or 14,000.
. we had some hope when Anglian sent a sound engineer. But "oh, I see. I don't know what to suggest" is not exactly what we hoped from a sound engineer. To add insult to injury, now we have had to call and report that one of the window locks just stopped working. That's within 2 months!

Regards

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Anglianhelp's Comment

Written on: 21/07/2015

Hi,

The salesman wouldn't necessarily have known about DIYDoctor, I just did a quick Google search to find you some more advice around soundproofing your home and this was a site with plenty of tips.

I am really sorry that I cannot be of more help with the soundproofing, but I can help with the handle issue. I will send you a private message through ReviewCentre so you can drop me an email.

Many thanks

Louie (Customer Care Dept.)

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★☆☆☆☆

“Anglian conservatory poor quality terrible customer...”

Written on: 14/07/2015 by Home01 (1 review written)

From the fisrt contact with Anglian windows sales agent on December 2014 to the finishing product took 7 months we were promised 12 weeks to produce product made to measure n 2 weeks on premises for installation . We received 5 start dates and at each date we had no builders no site manager turn up we spent 3 months chasing and was always told Exuses one which was the builder due to arrive broke his leg the night before his shift , we lost faith from the start but the company made threats to… Read Full Review

Anglianhelp's Response to Home01's Review

Written on: 15/07/2015

Hi,

I am very sorry to hear of this experience, it is clearly not the standard of service we expect to hear about.

Please could you email me your address & postcode so I can get this looked into and the issues resolved. (Email address is within the private message I've sent you through Review Centre)

Many thanks

Louie (Customer Care Dept.)

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★★★★☆

“Anglian A rated double-glazed windows fitted 1/7/15”

Written on: 14/07/2015 by Anglophile1 (1 review written)

The time it took from the date of ordering the windows to having them fitted was longer than expected, but the job itself took only one day instead of the two allocated. The window fitters were polite, quiet, clean and efficient and they did a really good job… Read Full Review

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★★★★☆

“new roofline”

Written on: 14/07/2015 by Brycez233 (1 review written)

We asked Anglian for a "roofline" quote because we were happy with the doors & windows they fitted several years ago. The sales rep was very thorough & the only thing we didn't like was the fact that he started off with what we thought was a silly price and gradually brought it down to something like the figure we expected. Even then, the only way we could get the bottom price was by using Hitachi Finance which we didn't want. By paying the finance off soon after installation we kept the… Read Full Review

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