Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.6 / 5
1200
42% of users recommend this
  • Value For Money

? Ask our helpful community of experts about this product or company
Anglian Windows - www.anglianhome.co.uk - Ask a question now

Media Gallery for Anglian Windows - www.anglianhome.co.uk

Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Anglian Windows - Customer Service”

Written on: 10/01/2017 by JohnDavidson47 (1 review written)

We were very pleased with the windows Anglian fitted throughout our 5 bedroom house in 2009. We recently had a problem with some of the external cement rendering for the windows upstairs and downstairs falling off. After some initial difficulty in getting Anglian to accept responsibility we were put in contact with a senior member of the Customer Service Team. He arranged for remedial work to be done just before Christmas and it looks as if the problem has been effectively dealt with. I've… Read Full Review

Anglianhelp's Response to JohnDavidson47's Review

Written on: 16/01/2017

Hi,

Thank you for taking the time to leave a review. It's excellent to hear you're pleased with your windows and I'm glad we quickly put right the issue that occurred.

Many thanks,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Window not as requested ”

Written on: 06/01/2017 by Keller250 (1 review written)

Had Anglian windows fitted to my house in 1696 happy with them, Had extension built so asked Anglian to fit windows and door to match.The door window unit are OK,BUT THE WINDOW DOSE NOT MATCH AFTER PHONE CALLS AND E MALES ARE NOT PREPARED TO REPLACE IT.But for an extra payment of £390 thy will, after all ready PAYING £2,440. NEVER USE ANGLIAN WINDOWS AS THY JUST QUOTE AS TO CONTRACT? … Read Full Review

Report this review
★★★★★

“Anglian Windows”

Written on: 23/12/2016 by Porter167 (1 review written)

Very pleased with my new windows. The workmen were very helpful and polite they cleaned up after themselves too. I would recommend Anglian as the saying goes you only get what you pay for. … Read Full Review

Anglianhelp's Comment

Written on: 05/01/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're delighted with your new windows. I'm glad the fitters done a superb job and left your property clean and tidy. Enjoy your new windows.

Many thanks,

Ellis (Customer Care Dept)

Reply to this comment

Anglianhelp's Comment

Written on: 05/01/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're delighted with your new windows. I'm glad the fitters done a superb job and left your property clean and tidy. Enjoy your new windows.

Many thanks,

Ellis (Customer Care Dept)

Reply to this comment

Anglianhelp's Comment

Written on: 05/01/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're delighted with your new windows. I'm glad the fitters done a superb job and left your property clean and tidy. Enjoy your new windows.

Many thanks,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 3 Comments
★★★★★

“BY THE HEARTH”

Written on: 23/12/2016 by JakobeFerguson453 (1 review written)

As it is the Christmas season we have many visitors. They have made the following comments upon entering our home. Is n't nice and warm? How could you have lived in a cold house for so long? Yes I said all because of our new windows installed by Anglian Windows. Also we have a new boiler and our radiators has been flushed out. However, there is a draught coming through the letter box and front door which is Edwardian and requires replacing soon. The windows require cleaning as the dirt… Read Full Review

Anglianhelp's Comment

Written on: 05/01/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're delighted with your new windows. I'm glad they're very effective and keeping the warm in. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“Condensation ”

Written on: 23/12/2016 by RigobertoShaw (1 review written)

We had bi-fold doors fitted to our lounge on the 28/9/2016 and we're very happy with the install. However we have been experiencing frame condensation to the lower section. We notified Anglian of the problem. It took about five days to get a supervisor to take look. He informed us that we were not the only ones to have this problem and would contact the technical department to see if there was an answer. That was two months ago and we heard nothing since. This not the first time we had… Read Full Review

Report this review
★★★★☆

“Very satisfied customer”

Written on: 22/12/2016 by DorianPerkins97 (1 review written)

Chose Anglian on the rebound from hastily signing up with another company that knocked my door one day. In comparison to the other company Anglian's sales techniques were refreshingly straightforward and prices very competitive. The salesman, surveyor & fitter were all polite and efficient. I bought 6 windows and a front door and everything was accomplished in the promised time scale. It was made clear that I was expected to move furniture and clear windowsills beforehand which seemed… Read Full Review

Anglianhelp's Comment

Written on: 05/01/2017

Hi,

Thank you for taking the time to leave a review. It's excellent to hear you're delighted with the service we've provided and I'm glad we quickly corrected the error with the glass. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Stylish product let down by poor quality finance deal.”

Written on: 21/12/2016 by studogs30 (1 review written)

We needed a new front door, we last used Anglian at a previous property about 30-years ago, so we knew of their great products and reputation. The whole process went well, the salesman, the surveyor and the fitter all arrived at the time and day agreed. We selected a composite door in black, it looks stunning and receives praiseworthy comments from both neighbours and visitors; being composite it feels so solid, just as though it was a traditional solid wooden door without the long-term… Read Full Review

Report this review
★★★★☆

“Conservatory installation ”

Written on: 21/12/2016 by Barmar6 (1 review written)

Decided to have a Conservatory built to improve my home. I have read most of the previous remarks and most of them seem to be very negative, well all I can say is I had nothing but helpful people advising us right from the very beginning, and we was very happy with the fitters and everybody else on site. We had one or two issues on the way but they were sorted very quickly. In summing up I can honestly say that Anglian Windows were very reasonable priced, they used products to a high standard… Read Full Review

Report this review
★★★★☆

“No problems at all with Anglian.”

Written on: 21/12/2016 by SoniaKane408 (1 review written)

Ordered bi-fold doors and one window. Everything went smoothly from initial consultation, measuring the apertures to fitting the product. Fitters did an excellent job. We are very happy with our new patio door and kitchen window. This is the second time we've used Anglian Windows. The first was 30 years ago when the fitted double glazing to the rest of the house (and they remembered!)… Read Full Review

Report this review
★★★★★

“Conservatory exceeds expectations”

Written on: 14/12/2016 by johnrichard70 (1 review written)

At last a company that delivers what you sold the consultant new all the current regulations that other company's had failed to bring to our attention like a very large tree close to our new conservatory. plus a deep main manhole. the build went as planned we now have a conservatory that is our main living area. thank you to all concerned in achieving this… Read Full Review

Report this review
★☆☆☆☆

“COLD CALL PARASITES, DO NOT TRUST!!!!!!”

Written on: 28/11/2016 by Calhouneq99 (1 review written)

THIS COMPANY FLAUNTS OFCOM GUIDANCE AND BARRAGES PEOPLE WITH COLD CALLS. AVOID THEM LIKE THE PLAGUE… Read Full Review

Anglianhelp's Comment

Written on: 29/11/2016

Hi,

I'm sorry to hear this. Please can you email customer services your contact number and I will make sure it's removed from our system so we won't contact you again.

Sincere apologies,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“ucaring staff no mannersto customer”

Written on: 27/11/2016 by Matthewsjb341 (1 review written)

Anglian stressed me up did not turn up one day turned up nexeday did not give me their names did not do jop oweing I had curtains up no manners at all horrible fitters even fitting mangar horrible once they get a deposit they don't care at all because you made a contract doing ever put a big depoiset down if we had not put a big depoiset. W. down I would tell. I wold tell them were to stick it I had faith in the company thinking they were good but will never ever use them again… Read Full Review

Anglianhelp's Comment

Written on: 29/11/2016

Hi,

I'm very sorry to hear of this experience. This is not the standard of service we expect to provide. Please email our customer service team with your full address or contract number as we would like to help resolve this.

Sincere apologies,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“anglian fitters wonit take curtins down so if your...”

Written on: 25/11/2016 by wdLeblanc235 (1 review written)

Got no one to help you take curtains down or move funture away from windows they woint do the job uncaring fitters and staff wish Idid not pay such a bog depoist I could have told them to foget it … Read Full Review

Anglianhelp's Comment

Written on: 29/11/2016

Hi,

I'm very sorry to hear this. Please could you email customer services with your full address or contract number as we would like to help resolve this.

Sincere apologies,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Poor fitters. Poor customer. Average product”

Written on: 20/11/2016 by Lucy1215 (1 review written)

went ahead with Anglian after comparing quotes etc.. mid range quotes. Planned start for Dec 2015. Was told they would take 3 -4 days to complete. So I took the time off work. Team turned up first thing Monday morning as agreed which was great. I then asked when scaffold was turning up (after the sales guy had said price was affected by this due to new laws and they had to have scaffold on the job - this never arrived and they worked from ladders . Day 1 they left by 1pm decided they were off… Read Full Review

Anglianhelp's Response to Lucy1215's Review

Written on: 22/11/2016

Hi,

I'm very sorry to hear you're unhappy with your new windows and doors. Please could you email us with your full address and reference this review as we would like to help resolve the outstanding issues.

Sincere apologies,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Never Never Ever Again”

Written on: 15/11/2016 by EllaCullen17 (1 review written)

If I could I would rate them at -10. Don't touch them, stay well away, luckily I watched them and photographed the whole sorry affair. Bodge it and scarper was too high a review for they're first two attempts, then along came the last two who did it properly pity they were having to put right the mess made by the others at Nottingham. Fitters on piecework so rushing to get them in, paid by the window I hear from the family in Nottingham , I have photographs for anyone who wants to see the… Read Full Review

Anglianhelp's Comment

Written on: 18/11/2016

Hi,

I'm very sorry to hear you're unhappy with your new windows. Please could you email us with your full address & reference this review as we would like to help resolve this.

Sincere apologies,

Ellis (Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Awful customer communication”

Written on: 03/11/2016

Well where shall I start,suppose it should be with the only good thing about this company an that was the sales rep that was sent. Now for the rest of this company.Awful.The surveyor came to my house on the 13th of July,to measure for Windows and new facia,with which he said the work would start in 6 to 8 weeks. Guess what it's now the 1st of November and not one phone explaining what on earth is going on .... well that is not for the fact that I have phoned them three times and got fobbed off… Read Full Review

Lucy1215's Comment

Written on: 20/11/2016

Omg I am having a nightmare with them too - Started my windows and doors December 2015 and still not sorted (coming up to Dec 2016). Error after error - piecemeal work - sending fitter after fitter that can't resolve the problem - remakes that take forever and the copious amount of lies . Never again - awful company - and struggle to get any communication and to top off their incompetence the company calls me every month to ask if I want to buy Windows and doors - hilarious

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Do not use this company!!”

Written on: 26/10/2016

Failed installation and no one has contacted us. Impossible to get anyone to call us back. Twitter tirade made no difference. After reading these reviews am going for return of deposit. Do yourself a massive favour and steer well clear - they are truly incompetent Rubbish!!!… Read Full Review

Anglianhelp's Comment

Written on: 02/11/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email with your full address or contract number as we would like to help resolve this.

Sincere apologies,

(Customer Care Dept)

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Not recommenced”

Written on: 09/10/2016 by Dissatified2016 (1 review written)

Not Recommended at all Their salesman turned up late. He was at my property for 3 hours so obviously he wanted an order, in the end we ordered 7 windows. Please double check your new windows before you sign their paperwork – double check that they understand where you want the openings before you sign their paperwork and double check again when their surveyor calls as he doesn’t seem to want to know. Our experience so far is that there is no customer service after they get your order and… Read Full Review

Report this review
★☆☆☆☆

“Think again !”

Written on: 04/10/2016 by Henry253 (1 review written)

Think again ! I would like to share my dreadful experience I received from the Anglian Windows and for the poor service and workmanship I received, which took them 13 months to put right. The actions of there fitters while carrying out the work at my home was extremely worrying and concerning. I had used them before at my house in Surrey which they had done a excellent job , but unfortunately it was not the case this time at my home in Devon. I even sent a letter to there CEO , and got a… Read Full Review

Anglianhelp's Response to Henry253's Review

Written on: 06/10/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. I will pass this review to the relevant managers to make sure this doesn't happen again.

Sincere apologies,

Ellis (Customer Care Dept)

Reply to this comment

Henry253's reply to Anglianhelp's Comment

Written on: 06/10/2016

You be wasting your time Ellis as I tired to get some sense from the it all. And like you said I didn't get the standard of service you expect to provide and yet I still had to pay for it in full !

Reply to this comment

Henry253's reply to Anglianhelp's Comment

Written on: 06/10/2016

You be wasting your time Ellis as I tired to get some sense from the it all. And like you said I didn't get the standard of service you expect to provide and yet I still had to pay for it in full !

Reply to this comment
Report this review Read 3 Comments
★☆☆☆☆

“SHOCKING INCOMPETENT SERVICE”

Written on: 04/10/2016 by KevinCooper (1 review written)

After two no shows from the sales rep, on the third occasion, very apologetic and we were sold a good deal (or so we thought) he promised the earth as all good sales reps do and this was back in April for some bi-fold doors. A month after our deposit had been taken a Surveyor came round to inform us that the lintel quoted by the rep was too small and in-fact was smaller than the original opening! After the surveyor had left, we then received a phone call and informed by Anglian that the… Read Full Review

Report this review
overview