Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.7 / 5
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42% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★☆☆☆☆

“Don't be fooled by the finance”

Written on: 19/09/2016 by incrediblfaulk (1 review written)

Had a salesman from Anglian round earlier in the year. After two appointments booked where no one turned up, I was talked into giving them one more chance at the promise of a big discount. Nice enough man and surprisingly not pushy with the sales pitch. However, when it came to quote he did the usual discount for postcode, discount for this, discount for that and then came out with a whopping £15,000 quote compared with the £6,700 quote I had had from a local company. He then told me that… Read Full Review

Anglianhelp's Response to incrediblfaulk's Review

Written on: 21/09/2016

Hi,

I'm very sorry to hear of this experience. Please can you email us with your full address and we will be happy to investigate this further.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Incompetent Staff”

Written on: 17/09/2016 by Stiles288 (1 review written)

I had my whole house fitted with Anglian windows and then in 2014 had a Conservatory too. I was very impressed with the windows and Conservatory. However, in 2016 we started to experience the roof leaking very badly,so we called them up and they sent someone to check it out. They tried fixing the problem there and then, they did say if this doesn't work please call us again. So I did call them again as it clearly didn't work. I waited in one day and not a call or anyone turned up, so I called… Read Full Review

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★☆☆☆☆

“salesman left faster than Usain Bolt”

Written on: 12/09/2016 by andrewblack13 (1 review written)

Well, what an odd experience I had. Came to quote for a new porch, did the 45 mins of measuring up, type of porch, pleasantries with the family to build a rapport... he even made some good suggestions - great! Then came the quote, I said I had a quote from another company for £6450 for white pvc, he would do grey which is what I wanted and quoted £7910, too much I said, needs to be closer in line with my other quote thinking we'd get into a discussion, size of porch, type of roof to bring… Read Full Review

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★☆☆☆☆

“Worst "Improvements"”

Written on: 05/09/2016 by appledd (1 review written)

They are clever who don't care about customer service. The elderly and vulnerable should be particularly alert due to the false promises issued by sales people. The able minded and bodied should also remain vigilant to their heavy sales pitch. It is designed to draw you in and leave you defenseless, so that they can still make profit off you even if corners are cut and work done very badly. It is a system therefore stacked against you, as a complaint will take away their profit margin if it… Read Full Review

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★☆☆☆☆

“Totally incometany”

Written on: 04/09/2016 by Adkinshs489 (1 review written)

Paid 35k for a conservatory in 2015, they disappeared halfway through the installation for 4 weeks due to having made the Windows the wrong size. I had to contact their chief exec to get them back on site. Signifucant leak appeared in Februa Ray, 8 months in and still no one has come out to fix it despite 10 formal complaints. Totally incompetent organisation with a bunch of muppets in the management team. Stay well clear ry… Read Full Review

Anglianhelp's Comment

Written on: 06/09/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us with your full address or contract number as we would like to help resolve this issue.

Sincere apologies,

Ellis (Customer Care Dept)

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Ladycustomer's Comment

Written on: 07/09/2016

You have to be kidding me. Why will you do anything now when the last 30 times I got in touch you couldn't organise yourselves out of a paperbag. Something seriously wrong with the functioning of your organisation. My complaint is now with your chief executive and a solicitor.

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★★☆☆☆

“Still waiting for completion of work after 6 weeks!”

Written on: 01/09/2016 by WishIneverhad (1 review written)

Would never recommend this company. Still waiting for work to be completed after 4 visits from engineers since supposed completion of installation on 13th July! Perhaps if installers had managed to work a full day the job would have been finished. Instead they rushed every day to finish never later the 3pm. … Read Full Review

Anglianhelp's Response to WishIneverhad's Review

Written on: 06/09/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us with your full address or contract number as we would like to help resolve this outstanding issue.

Sincere apologies,

Ellis (Customer Care Dept)

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Wishineverhad's reply to Anglianhelp's Comment

Written on: 07/09/2016

My contract number is 30148297

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★★★★★

“My review of Anglian conservatory”

Written on: 24/08/2016

The conservatory was as promised good quality doors windows very impressed with the glass roof ... the two fitters were very particular in their work made sure everything was to a high standard they cleaned up every day and left the site spotless also made sure we were happy with the end product . Thank you to all concerned for a great job we will recommend you 10 out of 10. The only thing that we were unhappy with was the length of time it took from our first meeting with the rep who said it… Read Full Review

Anglianhelp's Comment

Written on: 06/09/2016

Hi,

Thank you for taking the time to leave us a review. It's brilliant to hear you're delighted with your conservatory. I'm glad the fitters done an excellent job and I'm pleased to hear you would recommend us.

Many thanks,

Ellis (Customer Care Dept)

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★☆☆☆☆

“installation very poor, product average and overpriced ”

Written on: 23/08/2016

Have had Anglian windows twice before and satisfied. Have recently had all windows replaced including some building work. Very poor workmanship and rude installers. Crumbling window cills, cracks in rendering and large pieces of upvc covering gaps. Phone calls not returned. After three attempts we now have a pre cast cill that's not level and a damaged path where stone cutter used.A lot of stress and a waste of money!… Read Full Review

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★☆☆☆☆

“horrendous company!”

Written on: 21/08/2016 by JimenaAllison432 (1 review written)

Horrendous service and product. No communication. Couldn't get it right after 4 attempts. scratched doors, poor workmanship and poor installation… Read Full Review

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★★★★☆

“Insulation and product”

Written on: 21/08/2016 by Dominik310 (1 review written)

Both install people were very pleasant, and tidy, when carrying out there work, And removed all old products when finished.. I have had Angilan products before and I am always happy with the quality. So would always recommend you to family and friends… Read Full Review

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★☆☆☆☆

“Do not use Anglian Windows - terrible”

Written on: 14/08/2016

Do not use Anglian windows, very poor level of workmanship, I had 10 windows fitted and was left with all sorts of mess to rectify with afterwards. Cracks and chips left exposed after fitting, the fitters only seemed to be interested in leaving as quickly as possible. A lock failed after 1 hour which was replaced, and some trim came away after a month. I've had the guys back 4-5 times to rectify a fault with a pane of glass which is still present, I've given up and don't want them back again… Read Full Review

Anglianhelp's Comment

Written on: 15/08/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us referencing this review and provide us with your full address as we would like to help.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★☆☆

“Epic sales pitch”

Written on: 14/08/2016 by Tommo138 (1 review written)

Had rep for Anglian Windows arrive at 12 o'clock, it was a epic visit here for 4 hours was looking to have replace all windows front and back doors and front and rear soffit and guttering, he had all measured up in less then an hour thought that was good, then it started " the sales pitch" for 3 + hours omg, lost interest after 30 mins as kept slagging off other companies, when we eventually got to the price it started at over £30000 then it happened discount for this discount for that price… Read Full Review

Anglianhelp's Response to Tommo138's Review

Written on: 15/08/2016

Hi,

I'm very sorry to hear of this experience. This is not the standard of service we expect to provide. Please can you email us referencing this review and provide us with your full address and we will investigate this further.

Sincere apologies,

Ellis (Customer Care Dept)

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Tommo138's reply to Anglianhelp's Comment

Written on: 16/08/2016

No you lot are a waste of space just full off ? why can you not just be upfront in the first place if you have to keep slagging of your competitors then your products must be rubbish!

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★☆☆☆☆

“Dont use”

Written on: 10/08/2016

Terrible service, rubbish customer service, expect to spend a lot of time on the phone, being transferred from pillar to post, and not getting anywhere fast. (if at all)… Read Full Review

Anglianhelp's Comment

Written on: 15/08/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us referencing this review and provide us with your full address as we would like to help resolve these issues.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“70s style sales techniques, elderly or vulnerable Beware”

Written on: 08/08/2016 by AnthonySheff (1 review written)

We asked for a quote which started at £14,000, there was then deal after deal and a finance agreement that we did not want that brought it down to £8,000 and then if, and only if, we signed immediately we could have it for £7,000. It is at this point that I am very concerned that elderly or vulnerable people may sign. Anyway, he then asked what we expected to pay, to which we said about £5,000. Quicker than a blink of the eye our quote reduced to £5,200! We are half intelligent people and… Read Full Review

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★☆☆☆☆

“Terrible service, breach agreements”

Written on: 08/08/2016 by Adrian401 (1 review written)

Promised an installation date - agreed in writing. 9 weeks past the guaranteed installation date and still no installation date known. Awful customer service, terrible communication. I would rate the service as the worst I have ever come across in relation to buying windows and doors. I would rate the customer service and problem solving as the worst I have ever come across in general. I would rate the sales team as terrible due to the obvious disregard they have for the ability of the company… Read Full Review

Anglianhelp's Comment

Written on: 09/08/2016

Hi,

I'm sorry to hear this. This is not the standard of service we expect to provide. Please can you email us referencing this review and provide us with your full address as we would like to help resolve this issue.

Sincere apologies,

Ellis (Customer Care Dept)

Reply to this comment

Builder101's Comment

Written on: 10/08/2016

Would you like to provide an email address or would you prefer a general one that goes to the whole company?

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Anglianhelp's Comment

Written on: 10/08/2016

Hi,

please can you email us and our Customer Care team will be able to help from there.

Thanks.

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★☆☆☆☆

“terrible spammers ”

Written on: 08/08/2016 by neilke (1 review written)

I've never had work from anglia but they are serial spammers and despite asking several times to be removed from their mailing list i am still continuously being bombarded with spam from them… Read Full Review

Anglianhelp's Response to neilke's Review

Written on: 08/08/2016

Hi,

I'm very sorry to hear of this experience. Please can you send the emails you're receiving to us and I will make sure your email address is removed.

Sincere apologies,

Ellis (Customer Care Dept)

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Neilke's reply to Anglianhelp's Comment

Written on: 09/08/2016

I've been doing that now for quite some time ..... It apears to make no difference to the quantity of spam I get advertising your company.

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Neilke's reply to Anglianhelp's Comment

Written on: 12/08/2016

Interestingly, since writing this review the spam has got even worse and more frequent...this to me clearly indicates how little respect Anglia has for customers and potential customers....

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★★☆☆☆

“Rubbish Aftersales”

Written on: 29/07/2016 by JaidaAdams170 (1 review written)

Having had windows and doors replaced by Anglia and having paid in full on completion we have had very poor response from the company regarding aftersales complaints. We are not prone to complaining unnecessarily, Anglia customer support is very poor. Certainly would not recommend them to anyone else. New front door is poor quality, finish is nowhere as good as anticipated, keep being assured our complaint will be resolved, have waited in for fitter to turn up, none has arrived. Unable to get… Read Full Review

Anglianhelp's Comment

Written on: 29/07/2016

Hi,

I'm sorry to hear this. This is not the standard of service we expect to provide. Please can you email us and provide us with your full address and reference this review as we would like to help.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Worst quote ... Or not! ”

Written on: 26/07/2016

We looking to replace Windows and conservatory booked 3 companies to quote , 1st Anglian Windows . Man arrived on time and was pleasant. I explained straight away would not be committing today as want 3quotes as heard not great things about window sales .. He said that's fine no pressure... Well what a lie that turned out to be... We explained what we were looking for the sales guy showed us the product which did seem very nice .. And then it started.... The first quote came out at £15,500… Read Full Review

Anglianhelp's Comment

Written on: 28/07/2016

Hi,

I'm very sorry to hear of this experience. This is not the standard of service we expect to provide. Please can you email us and provide us with your full address and we will investigate this further.

Sincere apologies,

Ellis (Customer Care Dept)

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★★☆☆☆

“Poor fitting.”

Written on: 19/07/2016 by wisemant (1 review written)

Firstly the Anglian Fitting Team arrived at approximately 9.45 am and was advised by the Sales Representative that before they started any work , The fitting team would survey the house and check windows before fitting to see if all were OK and no problems, No this was not done and proceeded to commence work without checking !! Secondly , Then the Scaffolding team arrived, and was abruptly told we cannot fit your windows as there is no access to your back garden I quickly told him that I was… Read Full Review

Anglianhelp's Response to wisemant's Review

Written on: 22/07/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us with your full address and reference this review we will be happy to help.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★★☆

“New Conservatory Roof”

Written on: 18/07/2016 by Milne1983 (1 review written)

From initial consultation with Anglian representative to the work being completed we were impressed with standard of information and the work that was carried out. The only blot on the landscape was the roof was left with many dirty patches of glue, fingermarks etc., which became very obvious when the sun was shining. When reported to Anglian, a manager arrived promptly to organise a cleaning operation. It has not yet been done but we are promised attention shortly… Read Full Review

Anglianhelp's Comment

Written on: 19/07/2016

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear that you're delighted with your new conservatory roof and I'm glad the fitters done a great job. In regards to getting your roof cleaned if you email us referencing this review and provide us with your full address we will chase this up immediately for you.

Many thanks,

Ellis (Customer Care Dept)

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