Anglian Windows Reviews - www.anglianhome.co.uk

★★☆☆☆
2.1 / 5
26.3% of users recommend this
  • Value For Money

Description (provided by business)

Anglian Home Improvements was established in 1966 and since then they have gone from strength to strength. They currently carry out over 800 installations every week (41,600 per year) and 95% of their customers say they would recommend Anglian to their friends and family. They currently have £2.5 billion worth of product under guarantee across the UK. Registered with FENSA, Trust Mark and the GGF, and Anglian pride themselves on their accreditations and the many British Standards they hold on their products. Employing over 2,000 employees they aim to bring you the best service possible and are committed to putting things right if they do take a wrong turn.
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★★★★

“Completely satisfied.”

Written on: 03/03/2015 by thenewwindows (1 review written)

At all times from the visit of the Anglian rep to completion of work and clearing up, we were completely satisfied with the work, attitude and professionalism, as well as the quality of the new windows. We had used Anglian before and would have no hesitation in using them again… Read Full Review

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★☆☆☆☆

“The worst company I've ever dealt with”

Written on: 15/02/2015

They never ring back when they say they will. They keep no record of customer requests, not even for serious problems. They couldn't care less that my flat was unlocked and insecure. They lie through their teeth about visit times. They fitted a door at a crooked angle so it wouldn't close in the cold weather, and wasted my time sending a goon who couldn't see it or do anything about it. They gave me "advice" that would have caused structural damage to the building. I have written three letters… Read Full Review

Anglianhelp's Comment

Written on: 24/02/2015

Hi,

I am very sorry to hear of such an experience and I would like to help.

Please could you email me your contract number, address and postcode please so I can try to get this resolved for you. Could you also reference this review in your email. (we have emailed you through the Review Centre system)

Many thanks

Louie (Online Executive)

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★★★★☆

“Did the job”

Written on: 13/02/2015 by Anaya324 (1 review written)

We required a very large bedroom window to be replaced with a double glazed unit, the last to be replaced. The survey and lead time was convenient for us in early December 2013. The job required scaffolding, positioned the day before and removed the following day after installation. The staff were tidy and polite and the job was completed to a high standard. Unfortunately the frost got to the cement surround overnight and needed to be replaced due to cracking. The rep from Anglian eventually… Read Full Review

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★★★★☆

“Non-Standard size window”

Written on: 10/02/2015 by Luka485 (1 review written)

An Edwardian semi with virtually all original features intact, including a very large sash picture window was the reason for our purchase 26 years ago. The window, whilst beautiful, was draughty and so, eventually and with some reluctance, it was agreed that a double-glazed replacement was needed. Various quotations were obtained and dismissed as being too expensive. The quote from Anglian Windows was certainly not cheap but, crucially, despite not having fitted such a large sash window before… Read Full Review

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★★★★★

“A quick and efficient service from beginning to end.”

Written on: 06/02/2015 by Lessmrn (1 review written)

I live in a property on the seafront of a Scottish town regularly ravaged by storms and sea spray regularly hits my windows. Anglian replaced my windows in the Autumn and several storms later it has proved to been more than capable of keeping the elements at bay. Combined with the soundproofing and the thermal insulation these windows have been an extremely good investment in my home. I would recommend Anglian products to anyone who was looking for home improvements. From the discussion with… Read Full Review

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★☆☆☆☆

“driveway block paving”

Written on: 05/02/2015 by JadenMcGarry15 (1 review written)

Had my driveway and path around house laid by Anglian Windows - their sales staff explained how "their fitters" would do a professional job - showed me a video explaining the steps in the process. After giving them the job they just arranged for local contractors to do the work to a very poor standard - not the standard promised in their sales video. The drainage was poorly done, water pooling on the pathway after rain. Had to threaten them with a courtcase to get them back to fix the faults -… Read Full Review

Anglianhelp's Comment

Written on: 12/02/2015

Hi,

I am very sorry to hear of such issues with your installation, it is clearly not the standard of service we set out to achieve!

Are there any outstanding issues or has it all been resolved?

If it hasn't, please email me (email address is with the private message I've sent you through Review Centre) your contract number, address and postcode and I can get this resolved for you.

Many thanks

Louie (Online Executive)

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★★★★★

“Safe & sound windows”

Written on: 04/02/2015 by wishihadnotjoined (2 reviews written)

Since installation we have noticed a great improvement of warmth and less sound can be heard from the road..A great product Could not fault the whole process from start to finish.fitters where very respectful of our house and left everyrhing clean and tidy. We've had previous products from Anglia and get piece of mind from the guarantee that goes with each product… Read Full Review

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★★★★☆

“Fascia Siding and Guttering by Anglian - Great”

Written on: 04/02/2015 by Francis.C (1 review written)

Very impressed with the quality of the sales call/pitch, the amount of information shared, and the well informed pricing which took into account the additional requirement for scaffolding based on dimensions of the house and its position on a gradient. Follow-up call from the operations team was also very clinical, and the work was completed with little disturbance and to the designated quality and specification (mainly as we were away during the completion of the work). The only manner in… Read Full Review

Anglianhelp's Response to Francis.C's Review

Written on: 10/02/2015

Hi,

Thanks for the great feedback, we are really pleased to hear you're happy with your new Anglian products.

Please accept our sincere apologies regarding the scaffolding.

Many thanks

Louie (Online Executive)

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★★★★★

“Nice New Windows”

Written on: 03/02/2015 by 202McClellan (1 review written)

The time was right for new windows & doors after 28 years at the homestead. We had two companies quote for us. What swayed us towards Anglian was the demo sample, we were very impressed with the quality of the product, we could see Anglian windows were very well made. We feel we had a super deal with buying our windows and new door from Anglian, resting assured that their quality guarantee would cover any problems but none have arisen - top company with a good reputation. We would recommend… Read Full Review

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★★★★☆

“Clean, proffessional fitting”

Written on: 03/02/2015

We were very pleased with the way Anglian replaced our windows, no mess and no fuss, the engineers were very helpful, considerate and very skilled. After shopping around we decided on Anglian to do the work, the price was reasonable and work excellent, I would happily recommend them to anyone wanting to replace their windows or doors… Read Full Review

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★★★★☆

“Check the guarantee”

Written on: 30/01/2015 by Cmech (5 reviews written)

Had UPC rooftrim (fascia & barge boards, soffits) fitted in 2009. Very pleased with the installation and the fitters who carried out the work. Recently noticed small square section between fascias and soffits on house corner coming away. Checked all four corners and two on attached garage - all the same, appears mastic sealer has failed. Prior to contacting Anglian windows who gave a 10 year guarantee, I checked Terms & Conditions and discovered mastic joints are not covered… Read Full Review

Kuthra's Response to Cmech's Review

Written on: 31/01/2015

Can you please say which Anglian showroom you went to? Was it in Finchley?

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Cmech's reply to Kuthra's Comment

Written on: 03/02/2015

No, not Finchley.

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Cmech's reply to Kuthra's Comment

Written on: 03/02/2015

It was in Devon.

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Anglianhelp's Response to Cmech's Review

Written on: 02/02/2015

Hi,

Thanks for leaving us this review, really pleased to hear you were happy with your installation.

I'd like to look into this further regarding the mastic, so if you could get in touch (we've emailed you through review centre) with your contract number, address and postcode, I can investigate and see if we can help.

Many thanks

Louie (Online Executive)

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Cmech's reply to Anglianhelp's Comment

Written on: 27/02/2015

Thank you very much for your response. Problem fixed this week by one of your fitters, excellent service.

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★☆☆☆☆

“Appalling Experience - Do not use - Bad Customer service”

Written on: 30/01/2015

Will keep this posting short as the events were over a whole year. 1.Ordered bespoke doors in partnership with Timberland Feb 2014 for a listed building. 2.Following many excuses doors did not turn up till August 2014. 3.When they did turn up doors were not what we ordered and we refused to have them installed. 4.December 2014 Anglian finally admitted they could not make the windows we required for a listed building. 5.Jan 2014 our deposit is returned after getting legal advice and writing to… Read Full Review

Anglianhelp's Comment

Written on: 30/01/2015

Hi,

I am very sorry to hear that your opinion of the company has been tarnished by your experience. It is definitely not the standard of service we set out to achieve and I will make sure that this feedback is passed on to the right people.

For this experience I offer my sincere apologies.

Many thanks

Louie (Online Executive)

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Lancasterboys's Comment

Written on: 09/02/2015

Take a look at the Anglian response to this comment and you will see they dont care about their customers!

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Mm1989's Comment

Written on: 06/02/2015

I would have a look at CR Smith, i believe they can provide what you are looking for.

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★★★☆☆

“Great Products, aftersales calls are borderline harassment”

Written on: 28/01/2015

The whole fitting and actual product is brilliant, but the aftersales calls are borderline harassment, still having calls every week from different people claiming how much discount I can save even though I've told them I don't need any more work doing and I want to be removed from their sales calls. Anglian are expensive but you get what you pay for I guess. … Read Full Review

Anglianhelp's Comment

Written on: 29/01/2015

Hi,

We are really pleased to hear you're happy with your product, but would like to sincerely apologise for the calls. We have sent you a message through Review Centre requesting some details so we can prevent further calls.

Many thanks

Louie (Online Executive)

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★★★★★

“Windows, Doors, Guttering etc”

Written on: 28/01/2015 by MercedesDunlap (1 review written)

Very pleased with all of Anglia's products. All windows, doors and guttering working correctly. The only problem was that we were let down very badly on the installation date. We had to wait seven weeks after the agreed date. However, once here the tea worked very well and professionally… Read Full Review

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★★★★★

“Great product together with excellent service and fitting.”

Written on: 26/01/2015 by Haleigh410 (1 review written)

From the salesman, who was extremely polite, he explained how the windows were made in Anglian's own factory, to the surveyor who was very experienced and professional . The windows were fitted on 12.01.15 by a three man family team, who were extremely experienced, courteous and left the job on both days extremely tidy. They made sure I was satisfied with the installation before they left. I would most definitely recommend Anglian to family and friends. A big thank you to the whole team at… Read Full Review

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★★★★★

“The Green Door”

Written on: 26/01/2015 by 181Howe (1 review written)

Prompt manufacture from time of ordering, professional on site survey confirming our order details and installation date, and excellent fitting service by professional, polite and efficient fitters. We are delighted with our green garage doors and impressed with their quality and security… Read Full Review

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★★★★★

“If you want the best , then it's got to be Anglian”

Written on: 26/01/2015 by 2727UK (1 review written)

From the very start, from the sales rep that called on my request, to the surveyor who was very charming and polite, and by the fitting was very good at his job, to the fitter, he was excellent, and very caring to make sure that we were pleased with the way he was carrying out his job. All in all we could not have had a better experience, you do worry, with all the tales you hear. We were so pleased with our windows from Anglian, that we have signed up with them again to do all our roof trim… Read Full Review

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★★★★★

“excellent fitting nice guys fitting ”

Written on: 25/01/2015 by ShaneMattingly434 (1 review written)

we were very pleased with the fitters they fitted them well the salesman was excellent showing of how they workee ectra took his time over it all in all will recommend Anglian windows to all our freindstherewas nothing we disliked all professional people would be pleased to have them again… Read Full Review

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★★★★☆

“no more drafts”

Written on: 23/01/2015 by maggymay007 (1 review written)

quick installation but a few things not quite right which took at least 8 visits and phone calls to correct. Literature said the windows would be cleaned but were not, one window frame was cracked, one pane was scratched and one unit was damaged inside. Also the sealant outside was badly done. All these were eventually put right. We are now pleased with the result but I would hesitate to recommend to anyone without explaining about the problems have we suffered. Have certainly noticed a big… Read Full Review

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★★★★★

“Outstanding.”

Written on: 23/01/2015 by Paula218 (1 review written)

I felt from the outset that Anglia were professional. The person who first visited us about our home improvements spent six hours explaining everything. There was proper follow up and detailed explanations before any work was done. Once the work was started it was completed as quickly as possible. I have to say their 'supply chain' was not 100% as some parts of the conservatory were 'missing' but the workmen and project manager worked hard to get the materials and complete the job. The… Read Full Review

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