Anglian Windows Reviews - www.anglianhome.co.uk

★★☆☆☆
1.8 / 5
21% of users recommend this
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Latest Reviews

★☆☆☆☆

“DISAPPOINTED, DISAPPOINTED, and DISGUSTING SERVICE”

Written on: 25/07/2014 by JesseMcCollum462 (1 review written)

No communication, 4 day job has taken 4 months to complete. I would not recommend Anglian home improvements. A letter of complaint was sent on 3rd April. Within a week we received a letter stating receipt of of letter, and we have heard nothing since. awful service, no existent… Read Full Review

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★☆☆☆☆

“Anglian are just conmen back with a name ”

Written on: 25/07/2014 by 2505 (1 review written)

Hi I worked for Anglian in barnstaple for about 6 weeks I was promised £50.00 a lead I was also told that this is between £500.00 -£1000.00 a week job. I started working there as I need the money, I went in day after day going in and told to go home come in tomorrow then when I Finley went in and got told to stay in for he work day some one higher up was there and told me I would get £15.00 a day as I had been mucked around so much when I started working for them I started to see a patten… Read Full Review

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★☆☆☆☆

“Do not trust this company ”

Written on: 24/07/2014 by Nick8047 (1 review written)

Their sale rep tried to sell finance package to me rather than windows and pushed me to sign the contract on the day which I refused. The worst customer service ever, They never got back to me with my complain about my survey( they suppose to arrange it in first week and never did it). I cancelled my order and they blocked my deposit without genuine reason. They directed me to different departments in last 8 weeks and I still cant get my money back. … Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 22/07/2014 by HouseBuilda (1 review written)

Called Anglian Home Improvements (Norwich showroom) to get some prices for a refurbishment project. I spoke to the manager who was pushing to get a salesman round and then rudely slammed the phone down. From this behaviour I can only deduce that they are a "pushy" sales operation out to fleec the unwary customer and as such should be avoided at all costs! My only option (and probably the safest) is to deal with one of the smaller local companies and although I may have to wait a little longer… Read Full Review

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★★☆☆☆

“Appalling service at the quote stage!”

Written on: 21/07/2014 by Ryann398 (1 review written)

We wanted a quote for a new front door and (possibly) new windows at the back. We knew exactly what we wanted; the lady on the telephone was polite, interested and took all the details. However, none of these were passed to the man who turned up (late) to do the quote. He didn't even know it was a door he was supposed to be quoting for, let alone what kind! And then, without even measuring up, quoted £4,000 - for the door alone! This was more than 5 x one of their competitors; appalled by… Read Full Review

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★★★★★

“sold my house”

Written on: 19/07/2014 by Fernando1978 (1 review written)

Had the front of my house renewed before i put my house on the market. Salesman was good and negotiated a decent price. Sold house for a profit… Read Full Review

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★★☆☆☆

“Any colour you like as long as it's white”

Written on: 19/07/2014 by BrodieBaker351 (1 review written)

Where do I start?.ordered aluminium painted green windows back in august 2013 (25k) .paid 10%deposit and waited and waited and waited?eventually got to November and heard nothing?phoned Basingstoke who knew nothing about order???even though we had a letter from them telling us that they were now processing order?several phone calls to Norwich and letter to MD,asking what's going on.got to January and still no sign of order.eventually order was manufactured beginning of February.no explanation… Read Full Review

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★☆☆☆☆

“BAD WORKMANSHIP AND LOTS OF STRESS”

Written on: 18/07/2014 by 241Kane (1 review written)

HAD WINDOWS FITTED DEC 2013 STILL HAVING PROBLEMS PLUS THE THREAT OF COURT ACTION FRON ANGLIAN WINDOWS LEGAL TEAM. KEEP WELL CLEAR FOR YOUR HEALTHS SAKE. MANAGMENT TEAM HAVE NO COMMUNICATION SKILLS AND LIKE TO BULLY PEOPLE… Read Full Review

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★★☆☆☆

“5 star sale Team ⤵️ AFTER Sale ⏬⏬⏬⏬⏬”

Written on: 16/07/2014 by Bull88 (1 review written)

Good quality items , look very system of sale chain ....... Sale ~ Fit ~ after services........ You can bargain what price you think you can afford , coz I stand hard a price I wish ( 65% less then they quote ), get the deal after . Between 5 week to order & Fitting , VERY GOOD on time and good job , but some " Black Mark " in 1 of the glass ( inside ), They guy who's DEER CLEAN window after fitting should know , but without inform me . Before payment I saw it , they say that was problem of… Read Full Review

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★★☆☆☆

“After service none existent phone calls ignored fobbed off”

Written on: 09/07/2014 by carianne (1 review written)

I like a lot of others chose Anglian windows because they are an old established company so I thought I would get good service The product is good. Shame about the after service, It is none existent still waiting for the job to be finished off since march ( ordered in February) also the front door isn't closing as it should, it moves the whole casing. after several phone calls and letters to both Stockport and Norwich NOTHING!!! I cannot recommend the company and have already told people… Read Full Review

Erboaby2014's Response to carianne's Review

Written on: 14/07/2014

Sorry to hear your issues - I am having serious issues with Anglian - they have supplied me with damaged and poorly fitted items and now are threatening to take me to court, because they have been unable to complete the job to the correct standards!!

Have you contacted trading standards ?

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★★★★★

“Great fitters and service”

Written on: 06/07/2014 by 439Larson (1 review written)

We just had all our windows replaced fitted. They were brilliant. Incredibly diligent, lovely to deal with. Very, very satisfied. Very impressed by their attention to detail and perfectionism! No complaints… Read Full Review

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★★★☆☆

“GREAT CUSTOMER SERVICE”

Written on: 05/07/2014 by RoninPollock182 (1 review written)

When it came to placing an order for our conservatory it was all very quick, the surveyor turned up almost a week later, I was most impressed, unfortunately it went a bit down hill from there, Basingstoke would never return calls although promised a few times, straight away I felt like cancelling but knew that I would be left with a big bill as it was outside the cancellation date. I spoke to a lady working out of the LongAcres showroom who I can say put my faith back into Anglian, from our… Read Full Review

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★☆☆☆☆

“Useless organisation , good product”

Written on: 03/07/2014 by Roth10 (1 review written)

I was recommended to use Anglian for a renovation project on my home. This comprised 17 windows, 5 doors, a garage door and garage roof; over £20,000. The sales staff are good; not pushy, explain the technical aspects well etc. The problems start once you have agreed. Long delays in starting; ordered in January for a March start which became May ! Window installation was slow as...there were not enough engineers sent to lift some of my windows! The engineers themselves were very good… Read Full Review

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★☆☆☆☆

“Downhill service after signing contract”

Written on: 02/07/2014

I wish I read the reviews first. Here is my list of on-going issues for our Anglian double glazed windows and doors: - The 1 hour sales visit lasted over 4 hours, including having to wait whilst the salesman went home to get a charger for his iPad to complete the sale. - We were mis-informed that Anglian could supply like-for-like replacement curved wooden window sills, despite asking "are you sure?". We got a refund but now need to find a replacement from elsewhere. - The 2 day installation… Read Full Review

Anglianhelp's Comment

Written on: 04/07/2014

Hi,

My name is Louie, I work for Anglian Home Improvements. We are very sorry to hear of this experience and would like to chase up your windows for you and the recommendation cheque for your parents.

If you could email us referencing this review along with your address and postcode we can look to get this resolved for you. The email address for our customer services department is on our website under the contact us section.

Many thanks

Louie (Customer Service Manager)

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★☆☆☆☆

“damage to property”

Written on: 02/07/2014 by shaunmcduff (1 review written)

badly fitted; water poured into property so refitted but bodged; promised to repair but lied and even CEO refuses to answer e-mails; now with solicitors who have also been ignored; photos and videos plus Anglian employee reports all confirm… Read Full Review

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★☆☆☆☆

“They are all lies, stay well clear of them”

Written on: 24/06/2014 by Downeypo465 (1 review written)

We had a rep out to give us a quote which is all we wanted at the time, but got talked in to signing up but on a 6 month call back decision as was being made redundant. The rep lied and said the £49 we paid was just to keep the price on hold, he told us if things didn't go as planned in 6 months time when they called us back, we could just cancel and would be refunded our £49 back, he said that is not how they make their money by ripping people off. Oh how wrong can you be!!! The paperwork is… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE”

Written on: 20/06/2014 by Griffineg305 (1 review written)

DO NOT LET THEM INTO YOUR HOME , They are rude and unproffesional. They will pressure you to take your money give you an option to cancel and full refund if they cant do as you Agreed together at the time of signing . THEN ......they wont send your money back . You will call numerous times and get passed from pilar to post the management wont have time to talk to you because they have staff to manage ( i was told this ) WORST COMPANY I HAVE EVER DEALT WITH… Read Full Review

Kugabava's Comment

Written on: 21/06/2014

Same thing they did it to me, I had to contact trading standards and acting on their advise now, They are big time liers

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Erboaby2014's Comment

Written on: 21/06/2014

Did you pay any money on a credit card ?

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★☆☆☆☆

“they bully you and lie ”

Written on: 19/06/2014 by lorsturner (1 review written)

when i ordered windows the salesman lied on the form and said i was employed i stupidly didnt check that box. they signed me up to finance they said i didnt have to have, now apparently i do. i have since lost my job and losing my house but they are forcing me to have the finance to fit windows they cant cos i wont own my hpuse by the date quoted but they are taking me to court to pay 80% of costs even though i will be homeless. so avoid them klke the plaque, i was told today they are going to… Read Full Review

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★☆☆☆☆

“total rubish from the start and now looking at legal...”

Written on: 19/06/2014 by Smithio260 (1 review written)

I purchased windows and a door from anglian after having a salesman call. The fitting went OK but took longer than I had been promised as on the first day only one fitter arrived and he had somewhere else to be so rushed to fir the door and a window before calling it a day at dinner time. The work was finished the following day using rather a lot of silicone rather than plaster/cement. After just a few weeks the blue finish on the door started to come off but the salesman had told me on… Read Full Review

Anglianhelp's Comment

Written on: 25/06/2014

Hi,

My name is Louie, I work for Anglian Home Improvements. We are very sorry to hear of all of these issues and would like to help. If you could email us referencing this review we can look to get this sorted for you. The email address can be found on our website under the contact us section.

Many thanks

Louie (Customer Service Manager)

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★☆☆☆☆

“anglian windows faversham kent terrible customer service”

Written on: 17/06/2014 by llewellyn1954 (1 review written)

we had 8 windows fitted in april 2014. the windows are great .but the damage to tiles and kitchen window brickwork was not reported by the fitters but instead tried to cover the damage up with a mastic white substance. I complained to head office and they said inspector would be out the next day . no this did not happen. rang again and they said inspector would be there the next day .he did turn up but the first thing he said that tiles are not coverd by Anglian windows if damage caused by… Read Full Review

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