Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.6 / 5
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Description (provided by business)

Anglian Home Improvements was established in 1966 and currently carries out over 800 installations per week (41,600 per year) making them a significant player in the industry. Anglian is a founding member of FENSA, is registered with Trust Mark and the GGF and many of its products hold British Standards, Secured by Design and BBA accreditations. Anglian employs over 2,000 people nationwide. According to Anglian's website, 95% of their customers would recommend Anglian to their friends and family and that they currently have £2.5 billion worth of product under guarantee across the UK.
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★☆☆☆

“In a word : 'Unprofessional'”

Written on: 29/04/2016

I found having an Anglian conservatory fitted to be a very stressful experience. The main problem seems to be that Anglian does not pay attention to detail. Firstly, it submitted an application for planning permission without sending me the drawings for approval, as discussed. As a result, we lost about six months, since the application needed to be re-submitted. Anglian has insufficient decent fitters, so, after that, I had to wait quite a while for an installation date. The next saga was… Read Full Review

Anglianhelp's Comment

Written on: 29/04/2016

Hi,

I am really sorry to hear about the difficulties you have had with your Anglian installation. If you could email in to us with your full address or order number we will look into the matter and do anything we can to help.

Many Thanks,

Aran (Customer Care Dept)

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★☆☆☆☆

“Anglian Windows and Doors - inadequate, not fit for...”

Written on: 27/04/2016 by Xavier299 (1 review written)

I had my Anglian Home Improvements replace all my windows also front and back door to my home in May 2015. I had cheaper quotes, but chose Anglian because I thought (mistakenly) they were a reputable Company with quality product and expert fitters. I was wrong on each and every count - too many to mention. Windows and Doors are badly fitted, they appear cheap with poor finishing and do not are uneven, noise is a major problem with the ridiculous window vents, I DID NOT ASK FOR and have… Read Full Review

Anglianhelp's Comment

Written on: 28/04/2016

Hi,

I am really sorry to hear you are not happy with your installation. You've certainly not received the standard of service we expect to provide.

With regards to the issues you are experiencing if you could email us with your address or order number with reference to this review we will be able to help.

Sincere apologies
Aran (Customer Care Dept)

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Disgruntledunhappycustomer's Comment

Written on: 29/04/2016

Hi Aran

I am very very very annoyed and disgusted by Anglian Home Improvement, really!!

This is my order number: Contract Number 30108335

Garraway/Heat ref 00635703/S1 30108335

HEAT/00617578 - 11A Dorset Road



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★☆☆☆☆

“Terrible please read ”

Written on: 27/04/2016 by Tasd (1 review written)

PLEASE READ THIS - BE WARNED! I first contacted Anglian in January 2015, and have just had my windows fitted!!! one of the reason I chose this company is that I was promised windows quickly. That was the least of the inconvience caused. I have had so many days off work for fitters and surveyors that do not turn up, my loss of earnings is higher than the cost of the windows. I phoned several times the week that they fitted the windows but nobody could tell me when this would be, despite… Read Full Review

Anglianhelp's Response to Tasd's Review

Written on: 27/04/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. I will pass your comments to our Customer Care team to investigate this for you and get this resolved. They will be in contact with you within the next 16 working hours.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★★★

“Great product.”

Written on: 26/04/2016 by LucienHamptonSaunders (1 review written)

Professional and friendly team, from call centre staff, through to fitters and after sales team. I ordered a conservatory, which was fitted well and catered to my specifications. Last minute changes were taken on board with no fuss and, subsequent to the fitting being completed, when the door lock didn't work, it was fixed immediately. Very happy with the conservatory and customer service. If I was to not pick, it would be nice for Anglian to offer a floor tile fitting service, in order to… Read Full Review

Anglianhelp's Response to LucienHamptonSaunders's Review

Written on: 27/04/2016

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear that the service you received was excellent and I'm glad the fitters done a superb job. Enjoy your products.

Many thanks for choosing Anglian Home Improvements.

Ellis (Customer Care Dept)

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★☆☆☆☆

“Dreadful sales pitch and rep”

Written on: 23/04/2016 by ogFinn475 (1 review written)

I have just had the awful experience of an Anglian Doors rep visit my home. Firstly he entered my home, shaking my hand much longer than necessary (I am female) in a really slimey fashion and started cracking terrible jokes. Once we had sat down and had gone through what type of external door I wanted, plus the door frame,I was quoted over £6,000!!!!! The slime-ball rep, then got his calculator out and stated that if I ordered the door within 2 days he could reduce it to £2,789. I told him I… Read Full Review

Anglianhelp's Comment

Written on: 25/04/2016

Hi,

I'm very sorry to hear this. We do not expect this type of behaviour. Please can you email us referencing this review and provide us with your full address and we will bring this to attention of the relevant managers.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★★★

“Facias & soffits”

Written on: 21/04/2016 by mccannrd (1 review written)

Earlier this month (Apr-16) Anglian Home Improvements renewed the high level facias, soffits, guttering and downpipes on my house. They were not the cheapest of the quotes I received, but on balance, considering the scope of works and quality they promised, their quotation aligned with my expectations. There were also higher quotations from local companies who were very quick to rubbish Anglian. Thankfully I was not swayed. I can now very happily confirm that their product and their service was… Read Full Review

Anglianhelp's Response to mccannrd's Review

Written on: 25/04/2016

Hi,

Thanks for taking the time to leave a review. It's excellent to hear that you're delighted with your Facias, Soffits, gutters and downpipes and I'm glad you would recommend us to others. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★☆☆☆☆

“A DISGRACE”

Written on: 15/04/2016

55% OFF I WOULDNT HAVE THESE IF IT WAS 100% OFF. TO START THE SURVEYOR CANT USE A TAPE MEASURE SO ALL WINDOWS WERE WRONG SIZE. WHEN THEY DID EVENTUALLY ARRIVE 6 MONTHS LATER THE FITTERS WERE RUDE ARROGANT AND MESSY, I STILL HAVE A WINDOW THATS NOT IN THE WINDOW APERTURE AND WHEN YOU RING THEY JUST DONT CARE. THE FITTERS LEFT SCREWS NAILS AT LEAST 30 SCATTERED IN THE DRIVE AND JUST WANTED TO THROW THE WINDOWS IN AS THEY WERE RUNNING LATE AND WANTED TO GET HOME. I EXPECT ITS BECAUSE I AM A… Read Full Review

Anglianhelp's Comment

Written on: 15/04/2016

Hi,

I'm sorry to hear this. This is not the standard of service we expect to provide. Please can you email us with your full address and referencing this review as I would like to help you.

Sincere apologies

Ellis (Customer Care Dept)

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★☆☆☆☆

“Rude and nasty employees - never met such a bad company”

Written on: 13/04/2016 by Austink105 (1 review written)

They initially blocked the entrance to my garage, then spent 15 minutes messing around before they moved their vehicle. No apology. The employees then both proceeded to laugh about making me wait and make nasty personal comments about me to each other, saying how women are all stupid. Never met such rude, horrible people. Don't go anywhere near them!… Read Full Review

Anglianhelp's Comment

Written on: 14/04/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us referencing this review and put your full address or contract number on the email as I would like to investigate this.

Sincere apologies

Ellis (Customer Care Dept)

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Anglianhelp's Comment

Written on: 15/04/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us providing us with your full address or contract number and reference this review and I will investigate this.

Sincere apologies.

Ellis (Customer Care Dept)

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★☆☆☆☆

“An unprofessional bodge up”

Written on: 04/04/2016 by mickathy (1 review written)

The trouble started with the sales rep. I wanted a front door and adjacent window. He scrolled through the designs on his tablet and recommended an obscure glass for the window. The surveyor swiftly followed and said the obscure glass wouldn't work and recommended another. He showed me different glass designs that the rep hadn't shown me and I opted for a different design. When the fitters came I noticed that the glass in the window didn't match the glass in the front door. When I pointed this… Read Full Review

Anglianhelp's Response to mickathy's Review

Written on: 05/04/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us with your full address or contract number and reference this review as I would like to help.

Sincere apologies.

Ellis (Customer Care Dept)

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★★★★★

“A good job well done.”

Written on: 04/04/2016 by Geoff.G (1 review written)

I got Anglian to quote for some new windows !! after there presentation the price was what I was expecting so I ordered the Windows, over the next few days the surveyor came to mesure up, he explained everything in detail which left nothing to chance. Within two weeks my windows were being fitted, the two fitters made a great job with very little or no mess or disturbance and I was more than happy with the job. Thanks… Read Full Review

Anglianhelp's Response to Geoff.G's Review

Written on: 04/04/2016

Hi,

Thank you for taking the time to leave a review. It's great to hear that the fitters done a great job and were clean and tidy throughout the installation. Enjoy your products.

Many thanks

Ellis (Customer Care Dept)

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★☆☆☆☆

“Quote for Bifold Doors & Windows”

Written on: 30/03/2016 by aaasienazzz (1 review written)

Today [30/03/2016] I had a visit for a quote for 1x3 bifold doors and 2 windows. They arrived 30 minutes earlier than arranged – okay, they were’nt late – and the first sentence was ‘Okay, I believe you want an Orangery’. When I said No I didn’t want any such thing they immediately seemed to lose interest. So from bad to worse. During the initial discussion they stated ’You won’t find dearer than Anglian’. I said do you mean ‘better than Anglian’ and the reply was No… Read Full Review

Anglianhelp's Response to aaasienazzz's Review

Written on: 01/04/2016

Hi,

I'm very sorry to hear this, this is not the standard of service we expect to provide. I will pass your comments to the relevant managers as feedback to make sure this doesn't happen in the future.

Sincere apologies.

Ellis (Customer Care Dept)

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★★★★★

“Need to read ”

Written on: 27/03/2016 by Lozzyloo (1 review written)

Good experience with Anglian.. The sales person didn't bring in any leaflets or samples.. first team were good covered everything with dust mats and kept things clean and tidy, however my husband asked them to fit a wire through the back kitchen window on the morning and they fitted the window with no wire through.. Second team fantastic fitted my living room window with no problems and finished around the Windows every where again covered.. Even put the wire through but had to drill it. But… Read Full Review

Anglianhelp's Response to Lozzyloo's Review

Written on: 01/04/2016

Hi,

Thanks for taking the time to leave a review. It's great to hear that the fitters were clean and tidy throughout the installation and I'm glad they have done a great job. Enjoy your products.

Many thanks

Ellis (Customer Care Dept)

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★★★★★

“5* Service!”

Written on: 24/03/2016 by L.Bain (1 review written)

From the initial visit to the installation I can't fault Anglian. The quality is great and the difference in heat since having my new doors is amazing. They have a great choice in colour, type and style. I was kept up to date with the progress throughout and they are very competitive in price, which is always a bonus! After installation you would never have known the installation guys had been, they kept the area clean and kept distribution to a minimum. Thank you Anglian. I have and will… Read Full Review

Anglianhelp's Response to L.Bain's Review

Written on: 30/03/2016

Hi,

Thank you for taking the time to leave a great review. It's superb to hear that you are delighted with the quality of your products and I'm glad the doors have improved your home.

Many thanks for choosing Anglian Home Improvements.

Ellis (Customer Care Dept)

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★★★★★

“First Class Service”

Written on: 21/03/2016 by McMillanxb94 (1 review written)

Ordered two patio doors and a kitchen window a few weeks ago. Service from start to finish was excellent, Salesman informative and friendly, Surveyor went through details and double checked with me once complete. The Fitters did a great job and cleaned up after they had finished. Throughout was kept informed at all stages, extremely good customer service and would recommend to family and friends… Read Full Review

Anglianhelp's Comment

Written on: 21/03/2016

Hi,

Thank you for taking the time to leave a review. It's superb to hear that you are pleased with your experience with Anglian and I'm glad the fitters were clean and tidy. Enjoy your products.

Many thanks

Ellis (Customer Care Dept)

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★★★★☆

“Aluminium bi-fold doors”

Written on: 19/03/2016 by 1980Harper (1 review written)

I am really pleased with the finished product from Anglian - robust and elegant and they have transformed my kitchen with light. The installation staff were great - prompt and efficient and did a really neat job, taking away all the rubbish. Before making up my mind which company to go with, I wanted to see the finished products and Anglian enabled me to see somethng similar in their warehouse. Just a shame there aren't more show facilities around the country. When you're spending a lot of… Read Full Review

Anglianhelp's Comment

Written on: 21/03/2016

Hi,

Thanks for taking the time to leave a great review. I'm delighted that you are pleased with your products and I'm glad the fitters were clean and tidy. In regards to the finance I will pass your comments to the relevant managers as feedback so we can improve this in the future.

Many thanks

Ellis (Customer Care Dept)

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★★★★★

“Very satisfied”

Written on: 16/03/2016

We had 15 windows and one door fitted by Anglian and were very happy with the result. A small scratch on the front door but nothing that anyone would notice and I'm not going to ask them to waste a new UPVc door because of that. Sales guy didn't beat around the bush and gave me his best price. Having the Everest sales guy sitting opposite may have helped! Yes the discounts are silly, Everest started at £42,000! Scaffolding went up and down within the week, fitted all windows in two apart… Read Full Review

Anglianhelp's Comment

Written on: 18/03/2016

Hi,

Thank you for taking the time to leave a great review. It's great to hear that you are delighted with your windows and doors and I'm glad that the fitters were clean and tidy throughout the whole installation. Enjoy your products.

Many thanks

Ellis (Customer Care Dept)

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★★★★★

“A new view ”

Written on: 15/03/2016 by BrooklynArsenault (1 review written)

I have just had 6 new windows fitted in our cottage in Scotland .The installers could not have been more helpful and efficient.The only niggle (because they had 2 hours travelling) they arrived early ,But a cup of tea soon resolved that !I would not hesitate to recommend Anglian Windows to anyone… Read Full Review

Anglianhelp's Comment

Written on: 16/03/2016

Hi,

Thanks for taking the time to leave a review. It's great to hear to that you are delighted with our fitters and your windows. I'm glad we have improved your home.

Many thanks

Ellis (Customer Care Dept)

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★☆☆☆☆

“Avoid Anglian”

Written on: 03/03/2016 by 159Harding (1 review written)

From day one there were many problems with Anglian with the first being that they would fit windows within a few weeks, however this did not happen. Only after several escalations was the date I needed the windows fitted met and it seemed that only happened as another customer had changed their fitting date. The latest issue is that the composite door they have fitted is not in proportion. It doesn't have an equal trim at the top compared to the bottom and sides which makes it look odd. On… Read Full Review

Anglianhelp's Comment

Written on: 04/03/2016

Hi

I'm very sorry to hear this. This is not the standard of service we expect to provide. We have been speaking on TrustPilot and our Customer Care team are looking into this to see if we can get this resolved.

Many thanks

Ellis (Customer Care Dept)

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Honestreviewer185's Comment

Written on: 05/03/2016

Thank you Ellis. Your customer service department is refusing to acknowledge that there is anything wrong with the door. This is surprising as I've provided photos of my old door and the new one that's been fitted. It is very obvious that the new door has had too much removed from the top. The fitter who came to inspect it the first time around said straight away the door looks naff. He said they had clearly taken too much off the top. The manager who came later in the end was unable to argue the point I made when I showed him how even internal doors are proportioned to have enough trim at the top in line with the sides and bottom. It is disappointing that no one at Anglian is accepting the error.

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Honestreviewer185's Comment

Written on: 05/03/2016

Thank you Ellis. Your customer service department is refusing to acknowledge that there is anything wrong with the door. This is surprising as I've provided photos of my old door and the new one that's been fitted. It is very obvious that the new door has had too much removed from the top. The fitter who came to inspect it the first time around said straight away the door looks naff. He said they had clearly taken too much off the top. The manager who came later in the end was unable to argue the point I made when I showed him how even internal doors are proportioned to have enough trim at the top in line with the sides and bottom. It is disappointing that no one at Anglian is accepting the error.

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Kimdurose's Comment

Written on: 08/03/2016

This is similar to our experience. Subsequent fitters seem to openly agree that the previous installer's work is rubbish, but still nothing gets done to remedy the situation, even when a "manager" attends and also agrees the installation is flawed.
Anyway, I suggest you do what I do, take up a new hobby of telling everyone and anyone that will listen about your appalling experience with them.

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Honestreviewer185's Comment

Written on: 09/03/2016

Thank you for sharing your experience. Anglian was a fair bit more expensive than the other quotes we had, but we foolishly decided to use Anglian as we thought at least if anything went wrong they were a national company who would stand by their supposedly good reputation. How wrong we were. I am looking at how I can escalate this matter. One option is to refer the issue to the GGF- Glass and Glazing Federation. Not sure if that is something you tried?

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Honestreviewer185's Comment

Written on: 09/03/2016

I would log a complaint with BBC Watchdog as I have just done. At least then they can see how many Anglian customers have unresolved issues.

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★☆☆☆☆

“Don't get fooled ripped off or suckered in ”

Written on: 01/03/2016

50% off ..rubbish. Anglian windows came to give a quote for 1 door and 2 windows. after 2 hours of bull the price was £5000. With 50% discount £2500 still too much thanks anyway. I will get some other quotes. another hour of trying by the salesman whom wouldn't take no. rang his boss. ok £1900. still a no. how about 1400 he said...better price ok that sounds good but why start at 5000. ah but if I don't have their credit it's 1600 for cash???. took the deal to get rid of him. Then cancelled… Read Full Review

Anglianhelp's Comment

Written on: 02/03/2016

Hi,

Sorry you're unhappy with the service provided, I'll make sure this feedback is sent on to the relevant managers to improve the service in future.

Many thanks

Ellis (Customer Care Dept.)

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★☆☆☆☆

“Where do I start? The scratches? The collapsed brickwork?”

Written on: 28/02/2016 by Kimdurose (1 review written)

Firstly the sales representative - We were told that one of the advantages of the Anglian Gold Account was that we didn't have to pay a penny until we were totally happy with the installation. This is a downright lie. The fitters will not leave until they have a signature as they wont get paid otherwise. Surveyor visited in August 2015 and said the living room window could possibly need a lintel, and made a note of this. Windows fitted in October 2015. The time-pressed fitter and his apprentice… Read Full Review

Anglianhelp's Response to Kimdurose's Review

Written on: 29/02/2016

Hi,

I am very sorry to hear about the issues you've experienced with your windows and the lintel. I would like to get this investigated.

Please email me your address & postcode, referencing this review so I can get out team to try and resolve any outstanding issues.

Many thanks

Louie (Customer Care Dept.)

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Kimdurose's reply to Anglianhelp's Comment

Written on: 29/02/2016

The "copy and paste" response I've been expecting. Not much point really Louie. Your staff know who I am and know my postcode (they have been here enough times). They have also had ample opportunity to resolve our issue but have made it clear they have no intention of doing so without further cost to ourselves. Not even a token gesture of goodwill from your area manager or regional manager for the 4 days annual leave we have wasted waiting for your company to produce a window fit for purpose. We are in postcode DE5. We shouldn't take much finding. Hope you have more luck than we did.

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Honestreviewer185's Response to Kimdurose's Review

Written on: 09/03/2016

I would log a complaint with BBC Watchdog as I have just done. At least then they can see how many Anglian customers have unresolved issues.

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Kimdurose's reply to Honestreviewer185's Comment

Written on: 20/03/2016

Ok, just had the lintel fitted by a local builder who has done a fantastic job for half the Anglian price. Discovered that the Anglian fitter had screwed the top of the window frame to the stonework in a failed attempt at trying to close up the gap in the mortar where they collapsed. I'm told this Is bad practice. Think about it, as the stones would be pulled down by the screws, not pushed up as intended. So in other words, the fitter's bodge attempt has actually compounded the problem, not masked it. I urge anyone with any sense to avoid this company. I now have good windows and immaculate stonework, despite Anglian's best efforts.

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