Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.9 / 5
1563
49% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★★★★☆

“Renewed and Improved”

Written on: 22/09/2017 by Law371 (1 review written)

The Rep who came at first filled me with confidence that Anglian were the best choice. The team who came were very courteous and hardworking, they didnt even want to stop for a coffee. The place was kept very clean with sheets put down everywhere. They only took 4 & half hours and cleaned up very well. The only snag was one of the windows had a crack and the knocker was missing. Two weeks later Anglian sent a man with the replacement items and it only took him 15 - 20 mins to do the work. I… Read Full Review

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★★★★★

“Very efficient and neat”

Written on: 21/09/2017 by Joanviv (1 review written)

Fitted at time convenient for me, Excellent workmanship and very pleasant fitters. I wouldn't hesitate in recommending them! Very pleased with the end result and Surveyor was very helpful… Read Full Review

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★☆☆☆☆

“Unorganized administration process ”

Written on: 21/09/2017

Installers were friendly, professional and tidy. However the door installed was the wrong door. It has taken the company weeks to get it wrong again as 2 new installers arrived at my property 4 days after a confirmed scheduled appointment was missed to install a panel. But I'm waiting on a door! Still waiting. No-one has even contacted me regarding the issues or provided an update on the situation. Note that my first dealings with this company I was completely satisfied. But all that has… Read Full Review

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★★★★★

“Excellent quality windows”

Written on: 21/09/2017 by MarkDickinson42 (1 review written)

I was extremely impressed on the consciousness of the men fitting the windows. There attention to detail together with the quality of the finished product, completely changed the whole look of the room… Read Full Review

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★★★★★

“Installation of garage door”

Written on: 17/09/2017 by Edwardsuk1962 (1 review written)

The men turned up exactly on time, finished the job on time and cleared up all mess. We are delighted with the product. I discovered a couple of days ago that one of the men had left behind his Anglian sweatshirt… Read Full Review

Anglianhelp's Comment

Written on: 19/09/2017

Hi,

Thanks for taking the time to leave a review. It's great to hear you're pleased with the service we provided. I'm glad the fitters did a fantastic job and left your property clean & tidy. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★★★★☆

“Whilst I am happy with the overall result of the work...”

Written on: 17/09/2017 by MitchellMacPherson361 (1 review written)

Whilst I am happy with the overall result of the work carried out, picking of parts required to complete the job could be improved. Specified guttering was incorrect, but I was content to have the alternative type fitted. I am still awaiting the water butt I ordered!… Read Full Review

Anglianhelp's Comment

Written on: 19/09/2017

Hi,

Thanks for taking the time to leave a review. I'm glad you're pleased with the work the fitters did, However, I'm sorry you haven't got your water butt yet. Please email our Customer Service team who will be able to assist with this.

Many thanks,

Ellis (Customer Care Dept)

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★★★★☆

“Two doors reviewed”

Written on: 16/09/2017

Two doors have been installed. The process was completed on Friday. The doors have improved the appearance of the house and will make it a lighter and warmer space in the coming years. They certainly weren't cheap but these are things to live with for years so it was probably worth spending money. There was a delay in fitting the security chain (not supplied on the day) and this resulted in inconvenience, but the security chain which has been installed now seems robust so no complaint about the… Read Full Review

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★★★★☆

“my windows and doors”

Written on: 13/09/2017 by 398Norwood (1 review written)

Disappointed that the date of start of work was changed without notifying me. Staff were polite and friendly and very helpful. Love the new doors and windows… Read Full Review

Anglianhelp's Comment

Written on: 14/09/2017

Hi,

Thanks for taking the time to leave a review. It's superb to hear you're pleased with your new products. I'm glad the fitters did a fantastic job and left your property clean & tidy.

Many thanks,

Ellis (Customer Care Dept)

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★☆☆☆☆

“To my regret I had two perfectly good windows with two...”

Written on: 10/09/2017 by Rmackey (1 review written)

To my regret I had two perfectly good windows with two openers removed and had them replaced with what transpired to be inferior Anglian 'safe and sound' windows ( with only one opener as they were cheaper and I thought they would be more soundproof.) They were put in to reduce the noise of the trains passing on the line running directly behind my house.It has made no difference whatsoever to the noise and one of the cottage bars which look really cheap came off in the second week. This has… Read Full Review

Anglianhelp's Response to Rmackey's Review

Written on: 12/09/2017

Hi,

I'm very sorry to hear you're unhappy with your new windows. Please email our Customer Service team with your full address or order number and we will certainly investigate this further.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★★★

“Excellent worker and very tidy.One of the best worker...”

Written on: 10/09/2017 by 91Parsons (1 review written)

Excellent worker and very tidy.One of the best worker I have had.Thank you toto both young men… Read Full Review

Anglianhelp's Comment

Written on: 14/09/2017

Hi,

Thank you for taking the time to leave a review. It's superb to hear you're delighted with the service we provided. I'm glad the fitters did a fantastic job and left your property clean & tidy. Enjoy your products.

Many thanks,

Ellis (Customer Care Dept)

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★★★★☆

“ New front door”

Written on: 09/09/2017 by Penningtonwv148 (1 review written)

Anglian representatives were looking for business in our street. We already had their windows and a conservatory and decided to get a quote for a front door - the existing one required a bit of care and attention. We met with a sales person and eventually received an acceptable quote (a little bit too drawn out a process). A few weeks later, after a visit from a surveyor who measured up etc. the door was fitted. The overall process was good and the door is fine the only downside is that… Read Full Review

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★★★★☆

“From good to bad”

Written on: 09/09/2017 by glKelleher72 (1 review written)

The sales interview went well, the salesman was helpful and friendly, however although he explained the locking system as being very good, he failed to tell me I would receive only 3 keys all with different codes. When the installers arrived and fitted the door it again went well, however on completion of the job and I was handed the keys and explained that I would need 4 at least was told that only 3 came with the door and I would have to contact Yale myself and pay for an extra key which… Read Full Review

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★☆☆☆☆

“Poor communication ”

Written on: 08/09/2017 by Martinus340 (1 review written)

Poor communication getting my order wrong, not letting me know any updates. Had to come back to put the door right. Poor finishing product did not even take of the plastic on the letter box. Asked a manager to visit the workshop he cancels on the day when I had taken time of from work. Overall I have had several jobs done from Anglian and I still require two windows which I will go else where now. Cannot believe Anglian has lost the touch?… Read Full Review

Anglianhelp's Comment

Written on: 08/09/2017

Hi,

I'm very sorry to hear you're unhappy with the communication we've provided. This is certainly not the standard we'd expect to provide. Please email our Customer Service team with your full address or order number and we will certainly investigate this further.

Sincere apologies,

Ellis (Customer Care Dept)

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★★★★★

“New front door”

Written on: 08/09/2017 by Christiandp1947 (1 review written)

The Anglian work man fitted my new door in two and a half hours. He left it clean. I love it, a very nice job. He was very focused on his work. Well done and thank you… Read Full Review

Anglianhelp's Comment

Written on: 08/09/2017

Hi,

Thank you for taking the time to leave a review. It's brilliant to hear you're pleased with your new door. I'm glad the fitters did a superb job and left your property clean & tidy.

Many thanks,

Ellis (Customer Care Dept)

Reply to this comment
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★★★★☆

“Anglian Window Review”

Written on: 07/09/2017 by May174 (1 review written)

Very pleased with the service we received. We were given the option to bring forward the installation date. Chap doing the installation was polite, respectful of our property and did a very good job. The windows look marvellous… Read Full Review

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★★★★★

“Efficient, pleasant, got on with the job”

Written on: 07/09/2017 by Dillonbg339 (1 review written)

The initial visit was cancelled, but the amended visit was instructive, made several good suggestions i.e. hang the door to open outwards, lower catches to suit my height. The team arrived on time, and quickly assessed the project. Their work plan went smoothly. Fortunately it was a sunny day, so I spent the time in the garden watching their progress. The old windows were neatly stacked and loaded into the vans at the end of the day. I was embarrassed at the radio volume, but reasoned… Read Full Review

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★★★★☆

“Satisfaction guaranteed from sales to installation.”

Written on: 07/09/2017 by Double (1 review written)

I'm happy with the service provided from the area manager, sales rep, surveyor and the 2 gentlemen who accurately and painstakingly installed our new double glazed windows. Not only did they do a good job but it has also been done earlier than expected as promised. One of the installer was even very honest to let us know about a small crack on one of the main bedroom glass window. He assured us that within this week somebody will gonna come and replace it without me having to follow it up… Read Full Review

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★★★★★

“Great job - thanks”

Written on: 06/09/2017 by ShannonSutherland (1 review written)

Really good customer service from sales through to fitting. All members of staff that I met with at the various stages throughout the process were knowledgeable and friendly, really putting me at ease and ensuring peace of mind. I found the level of detail discussed really useful and there was a wide range of options available so I could find something that best suited my needs. Post fitting the windows themselves - I had three in total - look great. For one of the windows I was replacing an… Read Full Review

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★★★★☆

“Excellent advisor”

Written on: 06/09/2017 by Tegan1978 (1 review written)

I was blessed with a lovely advisor who helped where should could in light of my circumstances. It was a very personal service. She spent time with me and went through all the financial options very carefully giving me time, over two visits to decide how to go ahead best to suit my needs. The surveyor was helpful and guided me on what to do as I needed to remove a door before they would be able to fit the new door. This as an unexpected outcome but I managed it myself. I was just xpecting an… Read Full Review

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★★★★☆

“Fantastic service - I would definitely recommed this...”

Written on: 06/09/2017 by Nolan228 (1 review written)

I decided to use Anglian Home Improvements to replace the old double glazed windows at the front of my house, following a month of reaching different companies. I have an Edwardian house so wanted to replace them with the original style. The salesman came at a time that suited me(after work)and explained all the features of windows in great detail. These included features I did not know about previously such as the security locking system, being able to clean the sash windows from inside the… Read Full Review

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