Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.6 / 5
1110
42% of users recommend this
  • Value For Money

Description (provided by business)

Anglian Home Improvements was established in 1966 and currently carries out over 800 installations per week (41,600 per year) making them a significant player in the industry. Anglian is a founding member of FENSA, is registered with Trust Mark and the GGF and many of its products hold British Standards, Secured by Design and BBA accreditations. Anglian employs over 2,000 people nationwide. According to Anglian's website, 95% of their customers would recommend Anglian to their friends and family and that they currently have £2.5 billion worth of product under guarantee across the UK.
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★☆☆☆☆

“Double Glazing and door replacement”

Written on: 01/02/2016

We had Anglian Home Improvements replace our windows and door in 2012, this was meant to take 3 days at the least it took 1 day to fit 6 windows and 1 front door and it WAS NOT A PLEASENT EXPERIENCE. Customer care isn't worth the paper it's written on. We have had a few problems which I feel if the time had actually been taken to listen and then try to correct to the standard that they say on adverts and the website then there would be no problems to complain about, I feel like we've been… Read Full Review

Anglianhelp's Comment

Written on: 02/02/2016

Hi,

I am very shocked to hear of this experience, it is definitely not the type of service we expect to hear about and I would like to help.

Please can you email me with your address and postcode, referencing this review so I can investigate. The email address is in the private message I've sent you through Review Centre.

Many thanks

Louie (Customer Care Dept.)

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★☆☆☆☆

“So much for the guarantee”

Written on: 31/01/2016 by Emerybh118 (1 review written)

Mt patio door was in need of repair a few years ago due to closing issues in that we couldn't get it to shut properly. Anglian came out and 'repaired' the door. Since then, we have had the same issues with the door but decided we could live with it. Now however, we cant lock the door and there is a gap which howls when windy and is cold. I called customer care today and they insisted that they would have to charge for a call out even though it is an existing fault. I have lodged a formal… Read Full Review

Anglianhelp's Comment

Written on: 01/02/2016

Hi,

I am very sorry to hear about your patio doors and I would like to help. Please could you email me your address and postcode referencing this review.

I have sent you the email address privately through Review Centre.

Many thanks

Louie (Customer Care Dept.)

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★☆☆☆☆

“Please Avoid”

Written on: 30/01/2016 by 11lamblamb (1 review written)

I purchased a £22k conservatory – to cut a long story short it was a very stressful period of my life dealing with them and ruined 6 months of my life with worry and stress in fact made me ill! We were misled from start to finish of the build, finally 6 months after paying the deposit it was built. 5 months later conservatory started to leak quite badly! We were advised it would need cavity trays fitted at extra cost of thousands of pounds!!! We got a 2nd opinion and found out it was because… Read Full Review

Anglianhelp's Response to 11lamblamb's Review

Written on: 01/02/2016

Hi,

I am really sorry to hear of these issues and I'd like to get this looked into. Please could you email our customer services team, referencing this review so we can get this resolved.

Many thanks

Louie (Customer Care Dept.)

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★★★☆☆

“Glass”

Written on: 28/01/2016 by Dickinsonug254 (1 review written)

Make sure the glass is adequate for the job. We had our double glazed windows replaced in October 2015 and our new windows do not reduce any noise whatsoever. The bedrooms are impossible to sleep in - our neighbours had exactly the same windows done about 5 years ago and they are excellent. Two very pleasant installers sealed various places in the units and I think we all knew that it would be completely useless, which it was. Obviously cheaper glass has been used - so be warned. We live on a B… Read Full Review

Anglianhelp's Comment

Written on: 28/01/2016

Hi,

Really sorry to hear you're unhappy with your new windows. Could you drop me an email with your address and postcode please, I'd like to have a look into this.

I've messaged you privately through Review Centre with the email address.

Many thanks

Louie (Customer Care Dept.)

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★★★★★

“Better than we hoped ! ”

Written on: 22/01/2016 by cathymarsh1 (1 review written)

We found the whole process from start to finish very well organised. The work has been done to a high standard and all our visitors comment on our amazing conservatory. We were kept well informed of who would come next, what day,what time and thorough checks were made on the work at each stage. The finished conservatory looks fantastic and our family have been surprised that we have still been using it even through the cold winter months… Read Full Review

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★☆☆☆☆

“Anglian Windows - extremely poor service, poor quality...”

Written on: 21/01/2016 by Eike (1 review written)

Anglian Windows - Installation team was good, quality of door very poor, took several weeks to replace window which they broke during installation. Marks and damage inside window panes took several month and close to a dozen visits (and chasing!) to rectify. Lied to by local depot on several occasions, replacement unit delivered was wrong size, not only once but a couple of times. Want to know more? There is. Unwilling to reuse their own door ( installed a year ago) in a new design frame (yes… Read Full Review

Anglianhelp's Response to Eike's Review

Written on: 21/01/2016

Hi,

I am very sorry to hear how unhappy you are with the service provided. It certainly isn't the standard of service we expect to provide.

Please can you email me your address and postcode, referencing this review so I can help get any outstanding issues resolved. I have messaged you privately through Review Centre with the email address.

Many thanks

Louie (Customer Care Dept.)

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Stevenbella's Response to Eike's Review

Written on: 27/01/2016

I had exactly the same problem with their customer service. Following 2 visits by their surveyor to check out my complaints on bad workmanship nothing was done. Still waiting 13 years later and now windows leaking. Avoid this firm!

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★☆☆☆☆

“Terrible”

Written on: 19/01/2016 by CMP123 (1 review written)

After 10 months still not to an acceptable standard despite formal complaint and letter to CEO. Numerous visits made to fix trims that were falling off, replace cement that was falling out, draughts, broke roof tiles during installation, on 3rd back door, 2nd bay window, lost count that soffits and facias were replaced at front to allow windows to open. Outlet from shoer fan left loose inside soffit. Front porch damaged. If you want a bodged job doing go yo Anglian - leaders in the field… Read Full Review

Anglianhelp's Response to CMP123's Review

Written on: 20/01/2016

Hi,

We are very sorry to hear of this experience with our company. We have responded to your review on TrustPilot requesting further details so we can look into this and try to get it resolved.

We have messaged you privately through Review Centre also with how to contact us so we can help.

Many thanks

Louie (Customer Care Dept.)

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★★★★★

“done as promised”

Written on: 18/01/2016 by Bryantw401 (1 review written)

Work was carried out as specified by the salesman. Everything done promptly and left all areas clean afterwards. Very happy, will recommend to anyone. A professional job… Read Full Review

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★★★★☆

“Very Satisfied Customer”

Written on: 17/01/2016

The process from beginning to end went very smoothly. Communication regarding price, installation date, etc. was excellent. The initial meeting to discuss our needs was excellent. The Anglian representative was very polite, courteous and helpful. The pricing structure was made very clear and the paperwork was clear and easy to read. From accepting the quote, communication was excellent, keeping us informed of the process and what to expect. During installation, the installers gave the job… Read Full Review

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★★★★☆

“double glazing ”

Written on: 14/01/2016 by Dowdsl267 (1 review written)

The fitters were friendly but very professional… Read Full Review

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★★★★★

“Great Service Great Product”

Written on: 13/01/2016 by dhandley (1 review written)

From start to completion everythin gwent extremly well, Most impressive were the installers who did a top notch job at ripping the old windows frames out with no damage at all to the surrounding decorations / plaster work. The installation took a little over one day and no mess was left at the end of either days work… Read Full Review

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★★★★★

“Great Product , Great Service”

Written on: 12/01/2016

Very happy with our roof trim and replacement double glazed Windows. The initial sales piitch was a little time consuming, but the surveyor, installation and product is great. The installation was very efficient, and the fitters removed all the debris from around the house. It has all been installed in a very timely manner. The aftercare service has been very thorough too. I would definately use and recommend Anglian Windows for any home improvements… Read Full Review

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★☆☆☆☆

“Waste of £2,500.00”

Written on: 11/01/2016

I wish I had never chosen Anglian to fit my two new doors . I am currently tying to sort out many problems that I have with the doors and the damage the installers did to my property , from carpet burns to bricks being shoved under the new door that are now coming loose. The whole experience is still continuing as I seem to be being pushed from one person to another. I was going to choose a small company -Merstham Glass in Surrey - wish I had gone with them now but decided on Anglian as I felt… Read Full Review

Anglianhelp's Comment

Written on: 12/01/2016

Hi,

I am very sorry to hear of this experience, it certainly isn't the standard of installation we expect to hear about.

Please could you email me your address & postcode, referencing this review so we can help get this resolved for you?

Many thanks

Louie (Customer Care Dept.)

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★★★★☆

“See past the sales banter for a good product.”

Written on: 09/01/2016 by DarranFenton (1 review written)

I recently had a replacement front door and side panel installed and opted for the "Barcelona" composite door. This door does NOT come with a letter box however and due to the small width of my side panelling I could not have one fitted in and opted to install my own separate letter box. This was my choice. Having had previous dealings and previous products from Anglian I knew to expect persistent sales banter. Having got past the negotiation stage I ended up getting the product that I wanted… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 09/01/2016 by Suz768 (1 review written)

I'm writing this on behalf of my parents who have had a conservatory built with Anglian. From start to finish they have had a shoddy experience. Walls Being Built wrong height and wrong bricks being ordered. Currently their floor has been laid uneven and the whole thing has got to be fugue. My parents (who ate in their 70s are at their wits end). And get this they do not offer compensation for shoddy workmanship. It's currently taken about 4 months to build this conservatory and it's… Read Full Review

Suz768's Response to Suz768's Review

Written on: 09/01/2016

Dug up (not fugue!)?

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Anglianhelp's Response to Suz768's Review

Written on: 11/01/2016

Hi,

I am very sorry to hear of this experience and I would like to have a look into this. Please could you email me the address & postcode of the property please?

The email address is in the private email I've sent you through Review Centre.

Many thanks

Louie (Customer Care Dept.)

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★★★★★

“Very pleased with product”

Written on: 08/01/2016 by boris01 (1 review written)

Very good product. very quick turn around from ordering to fitting which was brilliant for us on a tight schedule. where very competitive on price and everyone from sales through to fitting seemed very helpful. my only advice to anyone using anglian would be to barter with the salesman as you can generally get a bit better price and have a rough idea wot other company can do the same amount of windows doors etc for… Read Full Review

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★★★★★

“Great friendly service”

Written on: 08/01/2016 by MarthaBradford140 (1 review written)

From the sales man to the window fitter they where very nice. Very honest clean working and just got on and dine a great job no disappearing then coming bk they came worked all day then came bk next day I couldn't be happier.so thankyou… Read Full Review

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★★★★★

“Excellent workmanship, clean, tidy and really cared...”

Written on: 08/01/2016 by CameronMallen (1 review written)

Excellent workmanship, clean, tidy and really cared about the job… Read Full Review

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★☆☆☆☆

“Do not invest your hard earned money into Anglian Windows”

Written on: 07/01/2016 by MartinDT (1 review written)

Top tip - do not go anywhere near this shambolic company if you want a grain of satisfaction. Last year I spent £10,000 with Anglian completely double glazing my 1960's home and whilst "you get's what you pay for" I feel I have received less than 25% of what I paid for. Slick sales operation backed up by appalling after sales. Warranties have not arrived, glazing "cottage style" bars are hanging off, noise levels massively increased - but much worse I have been left with dangerous Windows… Read Full Review

Anglianhelp's Response to MartinDT's Review

Written on: 08/01/2016

Hi,

I am very sorry to hear of this experience, it certainly isn't the standard of service we expect to hear about.

Could you email me your address & postcode please so I can get this investigated and resolved? Please reference this review so we can track your complaint.

We've privately messaged you through Review Centre with an email address.

Many thanks

Louie (Customer Care Dept.)

Reply to this comment

Anglianhelp's Response to MartinDT's Review

Written on: 08/01/2016

Hi,

I am very sorry to hear of this experience, it certainly isn't the standard of service we expect to hear about.

Could you email me your address & postcode please so I can get this investigated and resolved? Please reference this review so we can track your complaint.

We've privately messaged you through Review Centre with an email address.

Many thanks

Louie (Customer Care Dept.)

Reply to this comment
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★☆☆☆☆

“Stay away from Anglian! You have been warned!”

Written on: 06/01/2016 by mc9997 (1 review written)

There are times when I lose hope, and Anglian is one of them. I don't like giving bad reviews. I have given this company many opportunities to sort all the problems out. As usual I am given the company's excuses. I have lost over £2,000 in lost wages by waiting in for them. I ordered a conservatory from them for over £28000. This was completed by 2nd November 2015. Since then the roof has been leaking water for over two weeks and my garden looks like a bomb site. With debris and bricks… Read Full Review

Anglianhelp's Response to mc9997's Review

Written on: 07/01/2016

Hi,

We are very sorry to hear of this experience, this is currently being looked into.

Thanks

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