Anglian Windows Reviews - www.anglianhome.co.uk

★★★☆☆
2.6 / 5
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42% of users recommend this
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Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk
Anglian Windows - www.anglianhome.co.uk

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Latest Reviews

★☆☆☆☆

“COLD CALL PARASITES, DO NOT TRUST!!!!!!”

Written on: 28/11/2016 by Calhouneq99 (1 review written)

THIS COMPANY FLAUNTS OFCOM GUIDANCE AND BARRAGES PEOPLE WITH COLD CALLS. AVOID THEM LIKE THE PLAGUE… Read Full Review

Anglianhelp's Comment

Written on: 29/11/2016

Hi,

I'm sorry to hear this. Please can you email customer services your contact number and I will make sure it's removed from our system so we won't contact you again.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“ucaring staff no mannersto customer”

Written on: 27/11/2016 by Matthewsjb341 (1 review written)

Anglian stressed me up did not turn up one day turned up nexeday did not give me their names did not do jop oweing I had curtains up no manners at all horrible fitters even fitting mangar horrible once they get a deposit they don't care at all because you made a contract doing ever put a big depoiset down if we had not put a big depoiset. W. down I would tell. I wold tell them were to stick it I had faith in the company thinking they were good but will never ever use them again… Read Full Review

Anglianhelp's Comment

Written on: 29/11/2016

Hi,

I'm very sorry to hear of this experience. This is not the standard of service we expect to provide. Please email our customer service team with your full address or contract number as we would like to help resolve this.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“anglian fitters wonit take curtins down so if your...”

Written on: 25/11/2016 by wdLeblanc235 (1 review written)

Got no one to help you take curtains down or move funture away from windows they woint do the job uncaring fitters and staff wish Idid not pay such a bog depoist I could have told them to foget it … Read Full Review

Anglianhelp's Comment

Written on: 29/11/2016

Hi,

I'm very sorry to hear this. Please could you email customer services with your full address or contract number as we would like to help resolve this.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Poor fitters. Poor customer. Average product”

Written on: 20/11/2016 by Lucy1215 (1 review written)

went ahead with Anglian after comparing quotes etc.. mid range quotes. Planned start for Dec 2015. Was told they would take 3 -4 days to complete. So I took the time off work. Team turned up first thing Monday morning as agreed which was great. I then asked when scaffold was turning up (after the sales guy had said price was affected by this due to new laws and they had to have scaffold on the job - this never arrived and they worked from ladders . Day 1 they left by 1pm decided they were off… Read Full Review

Anglianhelp's Response to Lucy1215's Review

Written on: 22/11/2016

Hi,

I'm very sorry to hear you're unhappy with your new windows and doors. Please could you email us with your full address and reference this review as we would like to help resolve the outstanding issues.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Never Never Ever Again”

Written on: 15/11/2016 by EllaCullen17 (1 review written)

If I could I would rate them at -10. Don't touch them, stay well away, luckily I watched them and photographed the whole sorry affair. Bodge it and scarper was too high a review for they're first two attempts, then along came the last two who did it properly pity they were having to put right the mess made by the others at Nottingham. Fitters on piecework so rushing to get them in, paid by the window I hear from the family in Nottingham , I have photographs for anyone who wants to see the… Read Full Review

Anglianhelp's Comment

Written on: 18/11/2016

Hi,

I'm very sorry to hear you're unhappy with your new windows. Please could you email us with your full address & reference this review as we would like to help resolve this.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Awful customer communication”

Written on: 03/11/2016

Well where shall I start,suppose it should be with the only good thing about this company an that was the sales rep that was sent. Now for the rest of this company.Awful.The surveyor came to my house on the 13th of July,to measure for Windows and new facia,with which he said the work would start in 6 to 8 weeks. Guess what it's now the 1st of November and not one phone explaining what on earth is going on .... well that is not for the fact that I have phoned them three times and got fobbed off… Read Full Review

Lucy1215's Comment

Written on: 20/11/2016

Omg I am having a nightmare with them too - Started my windows and doors December 2015 and still not sorted (coming up to Dec 2016). Error after error - piecemeal work - sending fitter after fitter that can't resolve the problem - remakes that take forever and the copious amount of lies . Never again - awful company - and struggle to get any communication and to top off their incompetence the company calls me every month to ask if I want to buy Windows and doors - hilarious

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★☆☆☆☆

“Do not use this company!!”

Written on: 26/10/2016

Failed installation and no one has contacted us. Impossible to get anyone to call us back. Twitter tirade made no difference. After reading these reviews am going for return of deposit. Do yourself a massive favour and steer well clear - they are truly incompetent Rubbish!!!… Read Full Review

Anglianhelp's Comment

Written on: 02/11/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email with your full address or contract number as we would like to help resolve this.

Sincere apologies,

(Customer Care Dept)

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★☆☆☆☆

“Not recommenced”

Written on: 09/10/2016 by Dissatified2016 (1 review written)

Not Recommended at all Their salesman turned up late. He was at my property for 3 hours so obviously he wanted an order, in the end we ordered 7 windows. Please double check your new windows before you sign their paperwork – double check that they understand where you want the openings before you sign their paperwork and double check again when their surveyor calls as he doesn’t seem to want to know. Our experience so far is that there is no customer service after they get your order and… Read Full Review

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★☆☆☆☆

“Think again !”

Written on: 04/10/2016 by Henry253 (1 review written)

Think again ! I would like to share my dreadful experience I received from the Anglian Windows and for the poor service and workmanship I received, which took them 13 months to put right. The actions of there fitters while carrying out the work at my home was extremely worrying and concerning. I had used them before at my house in Surrey which they had done a excellent job , but unfortunately it was not the case this time at my home in Devon. I even sent a letter to there CEO , and got a… Read Full Review

Anglianhelp's Response to Henry253's Review

Written on: 06/10/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. I will pass this review to the relevant managers to make sure this doesn't happen again.

Sincere apologies,

Ellis (Customer Care Dept)

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Henry253's reply to Anglianhelp's Comment

Written on: 06/10/2016

You be wasting your time Ellis as I tired to get some sense from the it all. And like you said I didn't get the standard of service you expect to provide and yet I still had to pay for it in full !

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Henry253's reply to Anglianhelp's Comment

Written on: 06/10/2016

You be wasting your time Ellis as I tired to get some sense from the it all. And like you said I didn't get the standard of service you expect to provide and yet I still had to pay for it in full !

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★☆☆☆☆

“SHOCKING INCOMPETENT SERVICE”

Written on: 04/10/2016 by KevinCooper (1 review written)

After two no shows from the sales rep, on the third occasion, very apologetic and we were sold a good deal (or so we thought) he promised the earth as all good sales reps do and this was back in April for some bi-fold doors. A month after our deposit had been taken a Surveyor came round to inform us that the lintel quoted by the rep was too small and in-fact was smaller than the original opening! After the surveyor had left, we then received a phone call and informed by Anglian that the… Read Full Review

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★☆☆☆☆

“BE WARNED”

Written on: 04/10/2016

After being "pestered" on an almost daily basis by telephone calls and cold calling at the front door, we finally succumbed and made an appointment for a Representative to come and quote for replacing our gutters, fascia boards and soffits on our extended semi-detached. When he came he was ok and we decided to go ahead with the order, paying a deposit of £2,000. At the time, the Rep said that the estimated date for the work to be done would be 6-8 weeks from the order date which was 4.7.16… Read Full Review

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★☆☆☆☆

“Horrible experience ”

Written on: 29/09/2016 by AT1969 (1 review written)

Please stay away from Anglion , I was chased by the sales person in the local office in Hereford again and again several times and finally they were successful in fooling me and got the order of 6 windows from me , I was given the instillation date of 5th September and they put up scaffolding on the front window on 4th September when no one was at home without even letting us know. On 5th after waiting for half day the guy finally turned up but said the front window is a bit tricky and… Read Full Review

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★☆☆☆☆

“Don't be fooled by the finance”

Written on: 19/09/2016 by incrediblfaulk (1 review written)

Had a salesman from Anglian round earlier in the year. After two appointments booked where no one turned up, I was talked into giving them one more chance at the promise of a big discount. Nice enough man and surprisingly not pushy with the sales pitch. However, when it came to quote he did the usual discount for postcode, discount for this, discount for that and then came out with a whopping £15,000 quote compared with the £6,700 quote I had had from a local company. He then told me that… Read Full Review

Anglianhelp's Response to incrediblfaulk's Review

Written on: 21/09/2016

Hi,

I'm very sorry to hear of this experience. Please can you email us with your full address and we will be happy to investigate this further.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“Incompetent Staff”

Written on: 17/09/2016 by Stiles288 (1 review written)

I had my whole house fitted with Anglian windows and then in 2014 had a Conservatory too. I was very impressed with the windows and Conservatory. However, in 2016 we started to experience the roof leaking very badly,so we called them up and they sent someone to check it out. They tried fixing the problem there and then, they did say if this doesn't work please call us again. So I did call them again as it clearly didn't work. I waited in one day and not a call or anyone turned up, so I called… Read Full Review

Anglianhelp's Comment

Written on: 28/09/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us with your full address or contract number as we would like to help resolve this.

Sincere apologies,

Ellis (Customer Care Dept)

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★☆☆☆☆

“salesman left faster than Usain Bolt”

Written on: 12/09/2016 by andrewblack13 (1 review written)

Well, what an odd experience I had. Came to quote for a new porch, did the 45 mins of measuring up, type of porch, pleasantries with the family to build a rapport... he even made some good suggestions - great! Then came the quote, I said I had a quote from another company for £6450 for white pvc, he would do grey which is what I wanted and quoted £7910, too much I said, needs to be closer in line with my other quote thinking we'd get into a discussion, size of porch, type of roof to bring… Read Full Review

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★☆☆☆☆

“Worst "Improvements"”

Written on: 05/09/2016 by appledd (1 review written)

They are clever who don't care about customer service. The elderly and vulnerable should be particularly alert due to the false promises issued by sales people. The able minded and bodied should also remain vigilant to their heavy sales pitch. It is designed to draw you in and leave you defenseless, so that they can still make profit off you even if corners are cut and work done very badly. It is a system therefore stacked against you, as a complaint will take away their profit margin if it… Read Full Review

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★☆☆☆☆

“Totally incometany”

Written on: 04/09/2016 by Adkinshs489 (1 review written)

Paid 35k for a conservatory in 2015, they disappeared halfway through the installation for 4 weeks due to having made the Windows the wrong size. I had to contact their chief exec to get them back on site. Signifucant leak appeared in Februa Ray, 8 months in and still no one has come out to fix it despite 10 formal complaints. Totally incompetent organisation with a bunch of muppets in the management team. Stay well clear ry… Read Full Review

Anglianhelp's Comment

Written on: 06/09/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us with your full address or contract number as we would like to help resolve this issue.

Sincere apologies,

Ellis (Customer Care Dept)

Reply to this comment

Ladycustomer's Comment

Written on: 07/09/2016

You have to be kidding me. Why will you do anything now when the last 30 times I got in touch you couldn't organise yourselves out of a paperbag. Something seriously wrong with the functioning of your organisation. My complaint is now with your chief executive and a solicitor.

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★★☆☆☆

“Still waiting for completion of work after 6 weeks!”

Written on: 01/09/2016 by WishIneverhad (1 review written)

Would never recommend this company. Still waiting for work to be completed after 4 visits from engineers since supposed completion of installation on 13th July! Perhaps if installers had managed to work a full day the job would have been finished. Instead they rushed every day to finish never later the 3pm. … Read Full Review

Anglianhelp's Response to WishIneverhad's Review

Written on: 06/09/2016

Hi,

I'm very sorry to hear this. This is not the standard of service we expect to provide. Please can you email us with your full address or contract number as we would like to help resolve this outstanding issue.

Sincere apologies,

Ellis (Customer Care Dept)

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Wishineverhad's reply to Anglianhelp's Comment

Written on: 07/09/2016

My contract number is 30148297

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★★★★★

“My review of Anglian conservatory”

Written on: 24/08/2016

The conservatory was as promised good quality doors windows very impressed with the glass roof ... the two fitters were very particular in their work made sure everything was to a high standard they cleaned up every day and left the site spotless also made sure we were happy with the end product . Thank you to all concerned for a great job we will recommend you 10 out of 10. The only thing that we were unhappy with was the length of time it took from our first meeting with the rep who said it… Read Full Review

Anglianhelp's Comment

Written on: 06/09/2016

Hi,

Thank you for taking the time to leave us a review. It's brilliant to hear you're delighted with your conservatory. I'm glad the fitters done an excellent job and I'm pleased to hear you would recommend us.

Many thanks,

Ellis (Customer Care Dept)

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★☆☆☆☆

“installation very poor, product average and overpriced ”

Written on: 23/08/2016

Have had Anglian windows twice before and satisfied. Have recently had all windows replaced including some building work. Very poor workmanship and rude installers. Crumbling window cills, cracks in rendering and large pieces of upvc covering gaps. Phone calls not returned. After three attempts we now have a pre cast cill that's not level and a damaged path where stone cutter used.A lot of stress and a waste of money!… Read Full Review

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