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Latest Reviews

“Items damaged”

Written on: 15/10/2014

Used Tesco Direct Click & Collect - items were badly damaged - eventually arranged replacement but intructions are unclear how to do this (how do you find out which store has a "Direct Desk" anyway? Replacement items were damaged in exactly the same way. What a waste of time and petrol!… Read Full Review

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“Shopping not delivered!”

Written on: 11/10/2014 by krislef88 (1 review written)

Definitely not recommend shopping at Tesco! I did shopping with delivery slot on Friday 10th of October, no delivery on this day, and no any information phone call ect.! After complaint I got from tesco voucher, but when I said that i need shopping and ask for delivery on Saturday, they answered that is not possible. so if you need urgent shopping, better if you will choose service from other shop! Customer service line works till 11PM, massive company and no 24h customers help line service! … Read Full Review

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“Groceries Never Arrived!!!”

Written on: 28/09/2014 by janealexander (1 review written)

Last week I ordered some groceries for my son who is a student in Sheffield. I chose the delivery slot 9am - 10am (Wednesday 24 September ) so that he would not have to stay in his flat all day. At 9:30am my son received a text to say his delivery was going to be slightly delayed. At 12:00 we phoned to ask what was happening and were informed a van had broken down but another van was on the way and that groceries would arrive in about ninety minutes. This pattern was repeated all through the… Read Full Review

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“Thai Fish Cakes”

Written on: 27/09/2014 by vbGarza206 (1 review written)

Don't know what's gone wrong but they are just not the quality they used to be. Fewer prawns, too much chilli and very poor flavour. Certainly will not be buying them again… Read Full Review

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“Terrible unreliable service, I feel let down ”

Written on: 24/09/2014

Due to circumstances( home alone with a newborn baby, husband urgently flew abroad as his mum sadly passed away) I placed first time an online groceries order with tesco to be delivered the next day 22 sep 9-10pm, the order was cancelled, was promised to be issued with a £10 ecoupon, never received one until spoke to customer services. I reordered the items to be delivered the next day the same time slot, got a text message that te van had been delayed and the items would be delivered not frm… Read Full Review

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“Pretty good service in my area”

Written on: 23/09/2014 by Atkinsonpl489 (1 review written)

This would have been a five star review last year but since then Teco have stopped selling decent bread and gone to the so called 'Bakery Project'. It is difficult to find the loaf you want to buy on the website and the bread is inedible anyhow, so now I make my own. Bread aside, Tesco offer one hour time slots, deliveries are usually on time unless there is a problem with one of the Vans when they usually contact the affected customers, I say usually because this does not always happen but no… Read Full Review

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“Let down again!!!”

Written on: 13/09/2014 by Babs-1234 (1 review written)

Ordered an online grocery shop from Tesco to receive an automated call 20 minutes past the delivery slot to say it would now be delivered later. This is the second time this has happened in the last 3 weeks, the last one didnt arrive until the following day!! They emailed a £10 E voucher but this has to be used between certain dates so they call the shot!! My shopping is now over 2hrs late and no further follow call!! DO YOURSELF A FAVOUR SHOP ELSE WHERE!!!… Read Full Review

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“watch out for price errors”

Written on: 11/09/2014 by kassik (1 review written)

when i checked the special offers on my ipod there was a whole chicken half price so i when on my computer logged in and wanted to do my shopping and couldn't find this offer, also ive never got all products that i ordered always something missing so you really can not relay on tesco… Read Full Review

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“Tesco home delivery sidcup”

Written on: 30/08/2014 by Nickya74 (1 review written)

Awful service, ordered shopping for delivery between 4-5pm on 30th august, 5.30 arrived and no delivery so rung up customer services who could not get through to the store or the driver. So it's now 7.20 pm and customer services still can not get through to anyone. I have baby twins in bed and no food indoors for me and my 5 year old son. I am disgusted with tesco… Read Full Review

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“Tesco Oriental Meal for Two”

Written on: 23/08/2014 by inverted (1 review written)

Ok,where to start ,this meal costs 6.95p so its not that cheap for Their ready meals.Never in my life have i had the dis pleasure of eating such muck. Plastic is a good description,the chow mein tasted of old socks ,the spring rolls had crawled away and died years ago ,the chicken, was quiet frankly, rank and the sweet and sour sauce was just disgusting .The rice had bits of old egg and ropey peas in it and no flavour whatsoever! There is a picture of some made up "Chef" on the box called… Read Full Review

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“Disgraceful customer service”

Written on: 21/08/2014 by violet33 (2 reviews written)

I have been attempting to stop receiving e mails from tesco direct addressed to my elderly aunt but this has proved impossible. My aunt who used to shop online is now in a nursing home with alzheimers and terminally ill. I have told them this. I have repeatedly asked them to stop sending e mails addressed to her as it is upsetting. I have unsubscribed numerous times and sent them e mails asking them to stop but they take no notice. What is wrong with these people… Read Full Review

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“Have decided to never again grace the presence of Tesco ”

Written on: 18/08/2014 by 491Harper (1 review written)

What can I say? 90% of staff at the Tesco Extra in Salford are unable to complete a full sentence, clearly need their hearing checked ("what?" seems to be one of the only words they know), have a huge chip on their shoulder and really can not be bothered being there. They have no idea what customer service is and how important it is to promoting and ensuring good business practice. If I had experienced one case of bad practice I could put it down to the individual, however I have been in on… Read Full Review

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“When I made my order day before my shopping cost 54 £...”

Written on: 16/08/2014 by Alexzander353 (1 review written)

When I made my order day before my shopping cost 54 £ next day on the delivery day the phone call wake me up from tesco telling me that the shopping cost 74£ when. I said its wrong they told me 64£ I said that I see my order online and that I ordered for 54£ than they said that there was a price change last night and the pricess are just a guideline What is wrong with you Tesco on the day I made my order I had a price and online receipt and I would like to pay that price not the price you… Read Full Review

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“don't bother”

Written on: 14/08/2014 by c.a.norfolk (1 review written)

2 times in a row been very disappointed with tesco h.b.norwich home delivery 1st time rotten pots & onions had 2go straight in the bin 2nd time my tins looked van had drove over them didnt have sweet chilli chicken sent bbq chicken had no mince at all my 1.8kg piece was changed for a picece 3.9kg &changed me twice as much so had 2go shopping 1st & now have 2go shopping again dont think it will be at tesco only just came back 2 tesco as veg in shop was rotten on shelves spoke 2 manager at… Read Full Review

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“Wotsits (Wots this I find)??”

Written on: 12/08/2014 by RyleeMacGregor263 (1 review written)

We are generally happy to shop at Tesco, but yesterday we discovered we'd bought a multi pack of Really Cheesy Wotsits with a best before date as the same day we shopped, i.e. 9/8/14. As these don't last very long in our house anyway, we're still going to eat them but we thought Tesco should be made aware of this… Read Full Review

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“Ristorante by Dr Oetker”

Written on: 04/08/2014 by Jhansford (1 review written)

For the 1st time in a long time I decided to change my pizza from the usual boring but tasty deep pan mighty meaty towards a new direction in Ristorante by Dr Oetker as I've found in a Tesco store near me that the pizza I normally go for is not available or no stock and as a family member told me to try Ristorante by Dr Oetker I thought on this occasion I will do and low and behold I was not disappointed ok ok so it's uber thin crust and if you like me used to the thick crust then could be a… Read Full Review

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“Great service”

Written on: 30/07/2014 by Robbqt294 (1 review written)

We have been shopping online every week with Tesco since January this year. It is a great service with only rare substitues - always equal or more expensive item for same original cost. Our shopping comes from Aylesbury and the delivery drivers are always very cheerful, helpful people, without exception. We live off the main road so they have quite a way to bring the shopping, but none of them have complained and are always friendly - a credit to Tesco! I am always encouraging friends and… Read Full Review

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“Dreadful shop”

Written on: 25/07/2014 by 279Leach (1 review written)

A weekly shop @ Kingston store M/K. Shelves half full. Staff trolleys doing on line shopping for customers every where - trolleys in your way - staff just standing around chatting with trolleys in your way. Fruit & veg aisle the worst - standing around talking instead of filling produce. Not one person stacking half filled shelves - total waste of a shop - charge enough for the groceries. Where's management ?… Read Full Review

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“Noise in store”

Written on: 21/07/2014 by Reximus (4 reviews written)

Today my wife and I went to the Tesco store at Wath on Dearne to purchase a DVD recorder and player. In the department selling these items where they were displayed there was a television playing at a high volume. Almost next to it a stereo unit was playing at a similar high volume and a short distance away some other sound unit was playing loudly. The level of this strident discordant noise was overwhelming. My wife and I could not hold a conversation to discuss which to buy. We were in fact… Read Full Review

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“SIMPLY THE BEST”

Written on: 08/07/2014 by glo999 (1 review written)

HI I LIVE IN SANDAL WAKEFIELD AND FROM THE FIRST TIME WE HAD TESCO DELIVER TO MY DAUGHTER AND I THE DELIVERY PERSONAL DRIVERS HAVE AND ARE EXCEPTIONAL.WHEN ASKED IF THEY WOULD BRING OUR DELIVERY TO THE BACK DOOR AS IT WAS EASIER FOR US NOT A PROBLEM FOR ANY OF THEM.I CANNOT PRAISE YOUR DELIVERY MEN & WOMEN ENOUGH.THEY ARE ALWAYS POLITE,CHEERFUL AND WILLING TO GO THAT EXTRA MILE TO HELP US AS MUCH AS THEY CAN IE HOLDING A CONTAINER FOR US SO WE CAN EASILY REACH IN AND REMOVE WHAT IS INSIDE AND… Read Full Review

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