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Latest Reviews

“Minimum order increased for home delivery”

Written on: 17/07/2015 by yiFraser274 (1 review written)

Tesco's online shopping with home delivery, has been an excellent service. However, from 23 July, the minimum order has been increased from £25 to £40. This may be OK for families but for single person households, or for those on a low or fixed income, it is too high. Unlikely to be using after 23 July as it will be unaffordable… Read Full Review

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“Home Delivery a Shambles”

Written on: 15/07/2015 by PTP400 (7 reviews written)

I regularly use tesco home delivery but it is no longer worth the trouble with around every other delivery wrong. Latest delivery was missing items but still charged, had short use by dates and no receipt provided. In fairness the customer service sorts it out but it should not happen so often. Very disappointed. I think it is delivered from the Talbot Green store so beware… Read Full Review

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“Staff helpfulness and pleasant attitude.”

Written on: 02/07/2015 by jfEdwards348 (1 review written)

Greeted with a smile and a pleasant "Good Morning" upon entering your Cardiff (Western Avenue) store - helpful assistance to this elderly and disabled regular shopper here. Check-out staff always with a smile and offer of help with packing together with time to ask "How are you today?" I commence my shopping and depart with a feeling of how nice everyone has been… Read Full Review

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“OVERCHARGED on groceries”

Written on: 20/06/2015 by letta (3 reviews written)

Two weeks in a row I have been overcharged on my grocery delivery. Please be aware and check your bills. Customer service was less than helpful. Very disappointing.. would not recommend !!… Read Full Review

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“Convenient, cheap delivery and very reliable”

Written on: 26/05/2015 by gabrielchase2 (3 reviews written)

I've always gotten a regular monthly Tesco.com delivery but recently I found out about their Delivery Saver. For £3 I can get unlimited Tesco.com deliveries on a Tuesday, Wednesday and Thursday and I save £9 per month by getting a delivery every week. You get twice as many points as other stores and can spend your Clubcard vouchers on Tesco.com The delivery service is very efficient and you can book deliveries weeks in advance and you can book hourly delivery slots right up until… Read Full Review

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“Fantastic service”

Written on: 17/05/2015 by 1991Weaver (1 review written)

I have recently been shopping with Asda, but swapped back to Tesco as all I was getting was veg with 2 day best by dates and it looked like it had been on the shelf for a week. Well I received my home delivery today's and the quality of the fresh food was fantastic. I feel I need to write this review as I would do so if I was not satisfied too. Well done Tesco you are definitely number one supermarket for me. Thank you… Read Full Review

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“Faulty electrical goods”

Written on: 04/05/2015 by Trebs1910 (1 review written)

Having purchased a toaster from tesco it failed after just a year, I contacted tesco who said not to worry the have a dedicated tech support department to deal with this issue. After numerous emails complaining and three months of waiting I have been offered £10 I only wanted the toaster replaced not to wait 3 months? It's not surprising they're not doing very well customer service is appalling, they tell you they will contact you with 5-7 days over 2 weeks later your still waiting to hear… Read Full Review

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“Not happy ”

Written on: 16/04/2015 by Zoe74 (1 review written)

Every time I order online in a time slot between an hour ie today between 8-9 and here Iam still waiting at 9.12 for my shopping start work at 10 this is why I asked between these hours ?… Read Full Review

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“Very good delivery service”

Written on: 10/04/2015 by FelicityArcher92 (1 review written)

I ordered 20 items and got delivered everything how I wanted it. Food has good quality and is fresh. The driver was very friendly, he came until the house door, helped me checking and packing the items and kept the door opened until I was done. Very good and friendly service this time, would do it again and can recommend it for others… Read Full Review

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“Brilliant delivery service”

Written on: 25/03/2015 by WarrenGustafson (1 review written)

I've just taken delivery from tesco and I must say It was by the most helpful and polite delivery driver I've ever had the pleasure to meet. Les delivered my order right on time and I would just like to say that tesco is lucky to have him as an employee. Thanks les. Walsgrve coventry… Read Full Review

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“Waste of time”

Written on: 17/03/2015

Placed a grocery order with Tesco. Delivery was over 40 minutes late! When I contacted them I was told that they would've contacted me to let me know it was running late. I was in and my phone definitely didn't ring with an apology! I have since been in touch with customer service to be told that they have been told that I would've been contacted! Well all I can say is someone's kying and it isn't me! Late deliveries are regular and it's time for me to change supermarkets!… Read Full Review

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“Best meat I've tried!”

Written on: 05/03/2015 by EmCL21 (1 review written)

I wanted to review the 3 for £10 meat deal at Tesco as I don't feel there is a great deal of reviews online about it. I was sent a coupon to sample the 3 for £10 meat deal at Tesco, as part of the Tesco Orchard scheme. I bought 2 x whole chickens and a pack of pork loin steaks. I managed to make several midweek favourite meals from this deal, and it's definitely the best meat we as a family have tried. The pork steaks were a great size, they cooked nicely and tasted so fresh and full of… Read Full Review

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“Awful”

Written on: 05/03/2015 by raHooper369 (1 review written)

Late delivery, plenty of replacement products... Won't be using again… Read Full Review

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“Late delivery”

Written on: 04/03/2015 by carolinespittle (2 reviews written)

I had ordered my shopping the day before to come between 10 and 11am for the following day. I got a phone call at 10.95am informing me the van had broken down and they weren't sure what time my shopping would be delivered as it takes an hour and a half to recover the van. As I have a baby at home I was waiting for milk for him and told them on the phone I needed it. They said I could always come and collect my shopping as they were only about 5 miles away. I said no as I have no car but they… Read Full Review

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“Midweek favourites - 3 for £10 ”

Written on: 18/02/2015 by McConnell235 (1 review written)

As a mum of 2 hungry teenagers it can iften be a challenge planning different meals each week but thanks to Tesco and the 3 for £10 meat offers I have found myself making new meals for them I have even followed a few recipes recommended by them. It is so easy to navigate the grocery website too as when you pick a recipe you fancy trying you can just click to add all the ingredients to your basket! We have tried a really yummy Lasagne with the lean mince on the 3 for £10 offer and I got lots… Read Full Review

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“Terrible service and they do not even try to rectify...”

Written on: 14/02/2015 by LouisBradshaw344 (1 review written)

Every week for the last 5 weeks in a row the order has been late or has not arrived from the enfield branch. I have called and tried to get it redelivered and they then tell me it will take 48 hours to re-deliver. Do not use this service if you are disabled like me and rely on your shopping coming on time… Read Full Review

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“tinned chicken soup”

Written on: 13/02/2015 by FALLON1982 (1 review written)

If your a fan of canned chicken soup this is worth a try , I recently was encouraged to try it because of Tesco's #OneLittleChange, (which is where they have taken loads of there own products and cut down the salt and calories without apparently compromising on taste). Mind you This is the first time I have tried there version so I cant really compare it to how it was before, but as it stands now its not too far off how good Heinz version taste with the added bonus that its half the price… Read Full Review

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“horrible online service”

Written on: 21/01/2015 by Serenity55 (1 review written)

I order wine in tesco online and when delivery arrived it was another wine. Not the same which i ordered. Apparantly they didnt had that wine which i ordered, so decided sent another one, which i didnt exept. And what is most frustrating and angry me, that online is saying its available. If its not available, they supose to say on website that this product out of stock and dont waste customers time and money. Really disapointed. Will never buy there again… Read Full Review

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“Won't be receiving my order, but you've had my money 2...”

Written on: 21/01/2015 by MadgeS (1 review written)

My order placed 2 days ago was due for delivery yesterday but affected by snowy conditions. I felt very sorry for the driver & reassured him a re-scheduled delivery today was fine. Been waiting to hear when it will be delivered, while I'm getting on with decorating. Decided to ring. It wasn't logged that it was never delivered and they can't do anything about getting my groceries to me. I'm covered in paint but have to now go out to buy essential groceries. And it will be up to 5 days before my… Read Full Review

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“Assisted shop”

Written on: 06/12/2014 by Youngbu387 (1 review written)

I went o the Askham Bar store at York and was disappointed to find that there were no disabled scooters available. However the young man at customer services said that he would get a member of staff to come and help me with an assisted shop.A lady member of staff came and whizzed me round in a wheelchair. She was lovely,friendly and really efficient plus she knew where everything was; a real bonus! When we had got everything, she helped me through the checkout and loaded the shopping into the… Read Full Review

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