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Latest Reviews

“SIMPLY THE BEST”

Written on: 08/07/2014 by glo999 (1 review written)

HI I LIVE IN SANDAL WAKEFIELD AND FROM THE FIRST TIME WE HAD TESCO DELIVER TO MY DAUGHTER AND I THE DELIVERY PERSONAL DRIVERS HAVE AND ARE EXCEPTIONAL.WHEN ASKED IF THEY WOULD BRING OUR DELIVERY TO THE BACK DOOR AS IT WAS EASIER FOR US NOT A PROBLEM FOR ANY OF THEM.I CANNOT PRAISE YOUR DELIVERY MEN & WOMEN ENOUGH.THEY ARE ALWAYS POLITE,CHEERFUL AND WILLING TO GO THAT EXTRA MILE TO HELP US AS MUCH AS THEY CAN IE HOLDING A CONTAINER FOR US SO WE CAN EASILY REACH IN AND REMOVE WHAT IS INSIDE AND… Read Full Review

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“Disappointing”

Written on: 02/07/2014

I put in my very first online order from Tesco.com and booked a delivery slot for between 8-9 pm. Delivery was prompt, hence one star but almost all of the groceries I ordered were substituted, most of them for items I particularly avoided ordering like their 'ripen at home' plums which were so tart they made my teeth hurt even after being left for several days to ripen . what's the point of prompt delivery if I don't get the items I want. Chicken thighs and chicken pieces were both substituted… Read Full Review

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“honest helpful employee”

Written on: 20/06/2014 by armartie (1 review written)

just discharged from hospital shopped in Tesco left £5 in bottom of dispenser didn't realise came back to do bigger shop went to pay realised didn't have the money realised what must have happened asked Ezra if anyone had seen or handed in my £5 and he said he had spotted it and produced the £5. As it was all the money I had in the world at that point I can't tell how much Ezra's actions helped me and he continued to help me with my shop. May I say you have a first rate employee in Ezra… Read Full Review

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“terrible online checkout service”

Written on: 18/06/2014 by Healypw262 (1 review written)

I was offered free delivery by tesco online and decided to use it. I put items in the checkout basket, entered the coupon code, NOT ACCEPTED. I then proceeded to go through the checkout process. they decide to charge me SIX pounds for delivery after stating it is £1 for delivery on the previous page. I still decided to go through with the order. I entered my card details and every time it came back with "could not complete order". Also the reserved delivery slot expires in two hours, so i… Read Full Review

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“thanks zaman”

Written on: 13/05/2014 by lwhyton (1 review written)

I shop at the store in euston road ,london. I was served by a nice young lad called zaman . He was extremely helpful, polite and very efficient. Nothing was too much trouble. It was a pleasure to see someone enjoy their job and take pride in it, he is a credit to the store and the Tesco brand… Read Full Review

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“Tidy Stores are a must”

Written on: 05/05/2014 by afMedina471 (1 review written)

Please clear empty boxes from shelves Please put the right products with the labels The prices / weight should be bigger & easier to understand Cut down on un-necessary packaging especially with fruit & veg your new vack pack meat is a good idea please lower your shelves for little people we are not all 6ft tall ensure your staff understand your money off tickets some take 2x £5.00 for £80 shop other insist you pay 2x £40 to get £10 back. make the reduced goods areas bigger normally… Read Full Review

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“Great delivery service ”

Written on: 27/04/2014 by LR101 (1 review written)

Really pleased with the service from online shopping & delivery. The drivers are always really happy & friendly - credit to Tesco. I have recommended online shopping to family & friends as its so straight forward & convenient. I hardly ever have any substitutes & the dates are good. These were some of the things that put me off using this service initially but so far so good!… Read Full Review

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“The loveliest delivery men!”

Written on: 19/02/2014 by HappyTescoCustomer (1 review written)

I would just like to say what cheery delivery men you have from the Aylesbury store. They deliver to Great Missenden and are always so pleasant and smiley. Very good service :)… Read Full Review

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“Worst delivery service ever experienced!”

Written on: 14/02/2014 by five.min (1 review written)

We have used Tesco Groceries for shopping for a while and the experience couldn't have been worse. Detergent and cleaning products mixed with Tomatoes(cupboard food apparently, flour paper packets on one single shopping bag. Flour arrived with packet ripped and contaminated, tomatoes smashed against the nozzle of the cleaning products. Shopping bags far too filled up to a point where a human being picks one up with difficulty (over 5kgs in items) and the plastic bag rips within 5… Read Full Review

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“Great friendly service”

Written on: 11/02/2014 by ellieg9 (1 review written)

Just received my home delivery and i am delighted. There were 2 men as one was in training and they were both very helpful and very polite. They called ahead to tell me they were coming and when they arrived at my flat were lovely to talk to. In the past ASDA have dropped my food off at the door and i have to carry it all inside, these men wheeled it all in AND unpacked it for me! I was also very happy with Tesco as even though they didn't have the blender i wanted as it was out of stock, they… Read Full Review

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“the best lady”

Written on: 29/01/2014 by mammamimi (1 review written)

I use Tesco nearly everyday, most of the time the staff are OK and friendly. One of the problem I had in the past depending on who is working behind the salami counter, no body ever smiles or or ever say "morning" or "afternoon" and give me the feeling of bothered staff when I ask (always very polite ) to slice the salami for me.But i like to say that last time I went to buy my salami a lovely lady was there and she make feel as if I was a very valued customer… Read Full Review

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“Sell By Date Fiasco”

Written on: 17/01/2014

Annoyed now that having a weekly shop delivered Tesco have delivered all fresh good that expire either on the day of delivery, 1 day or 2 days! This is a 150 weekly shop and the amount of food could not possibly be consumed. This is dishonest as it will force me to shop again, when visiting the store myself I can easily find goods that will last 5 days or more. There was no notification on the bill. i will be swapping to an alternative provider having used Tesco for several years it has… Read Full Review

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“tesco prices”

Written on: 10/01/2014

No wonder tesco and the other supermarkets had there worst xmas for 30 yrs cause evertime u walk into the shop theyve put the prices up, nearly every item has gone up in some po cases as as a much as a its daylight robbery… Read Full Review

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“Good service but terrible substitutions ”

Written on: 02/01/2014

I love ordering my weekly shop from tesco online. The service has been great in until recently. The last few substitutions have been awful and are making me think I need to shop else where. I ordered 2 x boxes of 24 pouches of cat food and they substituted them with 2 pouches of cat food. I now have to go out to asda to get the pouches I need. That's not good enough. Before that I ordered an au de toilette and the sent me a bottle of body spray. They need to improve their substitutions to make… Read Full Review

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Kenday's Comment

Written on: 20/02/2014

Hi i am a tesco dotcom driver and must admit the substitutions are crazy, one of my deliveries the lady ordered a garlic press and they sent a soup ladle, another a pack of antibactirial wipes were ordered and they sent a box of dishwasher tablets, .we normally have a laugh with the customers

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“Online groceries: items almost out of date!”

Written on: 22/12/2013 by karen7777 (1 review written)

We have done our online grocery shop with Tesco for many years now. However the service has deteriorated in the last few months. We are always given items that are out of date that day, or the following day, despite their website showing a '5+ days' sign for the shelf life. When we have complained about this they have refunded us but it keeps happening again and again. Not good… Read Full Review

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“A Debt Processed For Over Eleven Months”

Written on: 18/12/2013 by roxyfloss (20 reviews written)

In January 2013 a bottle of Tesco Finest Fresh Orange Juice exploded all over my kitchen within an hour of buying it splattering the ceiling, walls, units and pile of ironing with orange juice. I claimed against Tesco for redecorating and produced the offending bottle. Another new bottle of which the cap was also at great risk of exploding. A set of photographs showing damage caused and a decorators quote for £850. On the 11th October 2013 Tesco admitted liability stating the £850 would be… Read Full Review

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“Christmas Selection roast potatoes fresh”

Written on: 16/12/2013

Hi bought the fresh roast potatoes from the special christmas selection for Christmas to try - put them in the oven but they did not roast evenly - too much butter or oil and to top it the potato was cooked too long to roast they were soft before roasting. The potatoes were not all the same size there were lots of small ones that burnt and the bigger ones did not cook as quick. Very disappointed for £4.00 I would rather make my own roast potatoes on Christmas - even Tesco roast frozen or… Read Full Review

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“shopping with tesco”

Written on: 07/12/2013

always something missing.... and i mean always… Read Full Review

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“Late yet again!”

Written on: 06/12/2013 by rmariec (1 review written)

Delivery for the third time in four weeks is late again. 1st time driver didn't turn up for work, 2nd because of a van break down but was told by driver that it wasn't uncommon for deliveries to be late! Now two hours late and still counting for no reason given at all! Ordered for delivery to help out, not for it to be delivered whenever they feel like!… Read Full Review

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“I was served by a lovely girl who is always smiling...”

Written on: 03/12/2013

I was served by a lovely girl who is always smiling and Tesco should be proud to have Jess as a member of staff. She is always on hand and very helpful. She keeps my children entertained whilst scanning my shopping… Read Full Review

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