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Latest Reviews

“Late delivery”

Written on: 04/03/2015 by carolinespittle (2 reviews written)

I had ordered my shopping the day before to come between 10 and 11am for the following day. I got a phone call at 10.95am informing me the van had broken down and they weren't sure what time my shopping would be delivered as it takes an hour and a half to recover the van. As I have a baby at home I was waiting for milk for him and told them on the phone I needed it. They said I could always come and collect my shopping as they were only about 5 miles away. I said no as I have no car but they… Read Full Review

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“Midweek favourites - 3 for £10 ”

Written on: 18/02/2015 by McConnell235 (1 review written)

As a mum of 2 hungry teenagers it can iften be a challenge planning different meals each week but thanks to Tesco and the 3 for £10 meat offers I have found myself making new meals for them I have even followed a few recipes recommended by them. It is so easy to navigate the grocery website too as when you pick a recipe you fancy trying you can just click to add all the ingredients to your basket! We have tried a really yummy Lasagne with the lean mince on the 3 for £10 offer and I got lots… Read Full Review

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“Terrible service and they do not even try to rectify...”

Written on: 14/02/2015 by LouisBradshaw344 (1 review written)

Every week for the last 5 weeks in a row the order has been late or has not arrived from the enfield branch. I have called and tried to get it redelivered and they then tell me it will take 48 hours to re-deliver. Do not use this service if you are disabled like me and rely on your shopping coming on time… Read Full Review

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“tinned chicken soup”

Written on: 13/02/2015 by FALLON1982 (1 review written)

If your a fan of canned chicken soup this is worth a try , I recently was encouraged to try it because of Tesco's #OneLittleChange, (which is where they have taken loads of there own products and cut down the salt and calories without apparently compromising on taste). Mind you This is the first time I have tried there version so I cant really compare it to how it was before, but as it stands now its not too far off how good Heinz version taste with the added bonus that its half the price… Read Full Review

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“horrible online service”

Written on: 21/01/2015 by Serenity55 (1 review written)

I order wine in tesco online and when delivery arrived it was another wine. Not the same which i ordered. Apparantly they didnt had that wine which i ordered, so decided sent another one, which i didnt exept. And what is most frustrating and angry me, that online is saying its available. If its not available, they supose to say on website that this product out of stock and dont waste customers time and money. Really disapointed. Will never buy there again… Read Full Review

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“Won't be receiving my order, but you've had my money 2...”

Written on: 21/01/2015 by MadgeS (1 review written)

My order placed 2 days ago was due for delivery yesterday but affected by snowy conditions. I felt very sorry for the driver & reassured him a re-scheduled delivery today was fine. Been waiting to hear when it will be delivered, while I'm getting on with decorating. Decided to ring. It wasn't logged that it was never delivered and they can't do anything about getting my groceries to me. I'm covered in paint but have to now go out to buy essential groceries. And it will be up to 5 days before my… Read Full Review

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“Assisted shop”

Written on: 06/12/2014 by Youngbu387 (1 review written)

I went o the Askham Bar store at York and was disappointed to find that there were no disabled scooters available. However the young man at customer services said that he would get a member of staff to come and help me with an assisted shop.A lady member of staff came and whizzed me round in a wheelchair. She was lovely,friendly and really efficient plus she knew where everything was; a real bonus! When we had got everything, she helped me through the checkout and loaded the shopping into the… Read Full Review

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“Great Customer Service From Swindon Store”

Written on: 21/11/2014

I was surprised to find some dog food delivered with my home delivery order this morning. I was told by the delivery driver that the dog food had been substituted for the cat food that I had ordered!!!!! We both managed to laugh about the situation especially as I don't have a dog. The driver was really apologetic about things and I hope I reassured him that these things happen. Later in the day I received a call from a lovely lady from Tesco who advised me that Tesco would be delivering some… Read Full Review

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“Shelf life on fruit/vegetables and meat”

Written on: 10/11/2014 by cwRobb491 (1 review written)

I am increasingly finding that my local Tescos has an incredibly short shelf life on most fresh items, I shop on a saturday and most the fruit only has use by date till the Sunday, vegetables and salads possibly 2/3 days at max and the meat i picked up today only last until Wednesday. I am getting very disillusioned with them as I do not want to have to keep going in there to pick up various items during the week just for freshness. We are a family of 5 and i spend a considerable amount per… Read Full Review

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“Excellent Customer's Service”

Written on: 02/11/2014 by ChristinaBenson (1 review written)

I do my weekly shopping in the South Tottenham Branch N17. The staff are so very helpful especially one in particular, who runs the fruit and veg section. He is very friendly and is always willing to go to the store room to check if an item is not out on display. With that sort of customer's service it make you always wanting to go back to shop in the store… Read Full Review

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“Items damaged”

Written on: 15/10/2014

Used Tesco Direct Click & Collect - items were badly damaged - eventually arranged replacement but intructions are unclear how to do this (how do you find out which store has a "Direct Desk" anyway? Replacement items were damaged in exactly the same way. What a waste of time and petrol!… Read Full Review

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“Shopping not delivered!”

Written on: 11/10/2014 by krislef88 (1 review written)

Definitely not recommend shopping at Tesco! I did shopping with delivery slot on Friday 10th of October, no delivery on this day, and no any information phone call ect.! After complaint I got from tesco voucher, but when I said that i need shopping and ask for delivery on Saturday, they answered that is not possible. so if you need urgent shopping, better if you will choose service from other shop! Customer service line works till 11PM, massive company and no 24h customers help line service! … Read Full Review

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“Groceries Never Arrived!!!”

Written on: 28/09/2014 by janealexander (1 review written)

Last week I ordered some groceries for my son who is a student in Sheffield. I chose the delivery slot 9am - 10am (Wednesday 24 September ) so that he would not have to stay in his flat all day. At 9:30am my son received a text to say his delivery was going to be slightly delayed. At 12:00 we phoned to ask what was happening and were informed a van had broken down but another van was on the way and that groceries would arrive in about ninety minutes. This pattern was repeated all through the… Read Full Review

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“Thai Fish Cakes”

Written on: 27/09/2014 by vbGarza206 (1 review written)

Don't know what's gone wrong but they are just not the quality they used to be. Fewer prawns, too much chilli and very poor flavour. Certainly will not be buying them again… Read Full Review

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“Terrible unreliable service, I feel let down ”

Written on: 24/09/2014

Due to circumstances( home alone with a newborn baby, husband urgently flew abroad as his mum sadly passed away) I placed first time an online groceries order with tesco to be delivered the next day 22 sep 9-10pm, the order was cancelled, was promised to be issued with a £10 ecoupon, never received one until spoke to customer services. I reordered the items to be delivered the next day the same time slot, got a text message that te van had been delayed and the items would be delivered not frm… Read Full Review

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“Pretty good service in my area”

Written on: 23/09/2014 by Atkinsonpl489 (1 review written)

This would have been a five star review last year but since then Teco have stopped selling decent bread and gone to the so called 'Bakery Project'. It is difficult to find the loaf you want to buy on the website and the bread is inedible anyhow, so now I make my own. Bread aside, Tesco offer one hour time slots, deliveries are usually on time unless there is a problem with one of the Vans when they usually contact the affected customers, I say usually because this does not always happen but no… Read Full Review

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“Let down again!!!”

Written on: 13/09/2014 by Babs-1234 (1 review written)

Ordered an online grocery shop from Tesco to receive an automated call 20 minutes past the delivery slot to say it would now be delivered later. This is the second time this has happened in the last 3 weeks, the last one didnt arrive until the following day!! They emailed a £10 E voucher but this has to be used between certain dates so they call the shot!! My shopping is now over 2hrs late and no further follow call!! DO YOURSELF A FAVOUR SHOP ELSE WHERE!!!… Read Full Review

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“watch out for price errors”

Written on: 11/09/2014 by kassik (1 review written)

when i checked the special offers on my ipod there was a whole chicken half price so i when on my computer logged in and wanted to do my shopping and couldn't find this offer, also ive never got all products that i ordered always something missing so you really can not relay on tesco… Read Full Review

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“Tesco home delivery sidcup”

Written on: 30/08/2014 by Nickya74 (1 review written)

Awful service, ordered shopping for delivery between 4-5pm on 30th august, 5.30 arrived and no delivery so rung up customer services who could not get through to the store or the driver. So it's now 7.20 pm and customer services still can not get through to anyone. I have baby twins in bed and no food indoors for me and my 5 year old son. I am disgusted with tesco… Read Full Review

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“Tesco Oriental Meal for Two”

Written on: 23/08/2014 by inverted (1 review written)

Ok,where to start ,this meal costs 6.95p so its not that cheap for Their ready meals.Never in my life have i had the dis pleasure of eating such muck. Plastic is a good description,the chow mein tasted of old socks ,the spring rolls had crawled away and died years ago ,the chicken, was quiet frankly, rank and the sweet and sour sauce was just disgusting .The rice had bits of old egg and ropey peas in it and no flavour whatsoever! There is a picture of some made up "Chef" on the box called… Read Full Review

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