Carphone Warehouse www.carphonewarehouse.co.uk Reviews

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0.8 stars
Average rating for this product is: 0.8 out of 5

From 21 ratings and 93 reviews

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Average Ratings for Carphone Warehouse www.carphonewarehouse.co.uk

  • Quality of service0.7 stars
  • Layout of shop1.7 stars
  • Value for Money1 stars
  • Reviewer Ratings0.7 stars
  • Overall Rating0.8 stars

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93 Reviews For Carphone Warehouse www.carphonewarehouse.co.uk

  • amazsteve 30th Oct 2009

    Reviewer rating: 1 stars


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    Please cancel your direct debits. My account has just been raided by lifeline (Carphone warehouse) 2 years after I cancelled the policy!!!

  • Guest 20th Oct 2009

    Reviewer rating: 1 stars


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    Ive had my apple iPhone stolen from me in a night club, and because i didnt see it taken from me, i was unable to claim! UNFAIR! :(

  • Guest 1st Sep 2009

    Reviewer rating: 1 stars


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    my contract was due for renewal and i tried to upgrade to a iphone 3g. 1 out of 4 store had them in stock whilst upgrading my phone i needed to change my address and surname as ive recently moved and married i went to 2 stores and was given the wrong info i called customer services who told me what i needed to do. I then went back to
    Carphone Warehouse to be told they were unable to help i'm now cancelling my contract and looking for a new service provider.

  • Guest 1st Aug 2009

    Reviewer rating: 4 stars


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    I have got to disagree with mojority of these reviews i had an 18 month contract with a samsung u600 with a free PS3, it came when they said it would i had to wait for the PS3 but it did arrive 28 days after the contract started as promised. over all good service from Carphone Warehouse and no problem with my phone still going strong!I have never had to phone them back at all during the 18 months. I would recommend them!

  • Guest 30th Jun 2009

    Reviewer rating: 0 stars


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    Carphone Warehouse were doing preorders on iPhones, so I ordered one and was told it would be with me on the Friday they were released. After waiting all day Friday, I phoned to be told they were out of stock (something they should have told me when ordering). Instead I could have a white one, which would be delivered on Saturday morning. I waited all Saturday morning. It didn ' t arrive. I phoned up to be told that my order had come in too late to be shipped Saturday and that they usually don ' ...

  • floid 17th Jun 2009

    Reviewer rating: 0 stars


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    I purchased a mobile phone and ten pound top up on the 4th June from Carphone Warehouse, it is 17th today and top up is still not on my phone. When called they gave very poor and untrue excuses, the beacon had no activated my phone (it was already receiving calls), then they said Vodafone had a problem processing (not so), I have called and now sent out four emails to the Carphone Warehouse contact us address, requesting top up or money back - NO response.

  • hazeldale1 13th May 2009

    Reviewer rating: 0 stars


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    I have found car phone warehouse a disgrace, customer service is a disgrace. you just can not talk to them in a logical way. I have had two phones from them since 2007 so this is the 3rd year. They now contact me to say when i tookthe 2nd years contract out as a renew I am owing them £300 because they put a extra £300 on one of the phones. They have admitted it is their fault but say I stil have to pay. This to me is a joke and not a funny one. as this been done to anyone else out ...

  • kelseym137 17th Apr 2009

    Reviewer rating: 0.5 stars


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    I bought a touch-screen phone for my little sister after hers was stolen and was told that the screen was prone to cracking but if I brought it back within 28 days I could get it replaced, and I was glad that the Carphone Warehouse salesperson was honest about the phone. Unfortunately it did crack and so I brought it back to the shop well within the 28 day guarantee. Now I was told that because it was impact damage it wasn't covered by the guarantee, even thought the salesperson told me it was, ...

  • pete c 8th Feb 2009

    Reviewer rating: 0.5 stars


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    bought vaio laptop on 23 01 09 found out to be faulty.since then been given run around to get replacement laptop after first went faulty within less than two weeks.rotherham branch did not want to know.meadowhall almost gave faith in company till did not deliver laptop when stated.this now costing me again in fuel costs to go see what is happening.iam now up to my seventh visit to Carphone Warehouse stores. companies always wants customers to be faithful to them but cannot return the gesture.the ...

  • R W Jones Rank: Lance Corporal 27th Jan 2009

    Reviewer rating: 0 stars


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    Bought a LG phone from Carphone Warehouse on saturday 24/1/09 took it back next day bacause phone was difficult to use and cut off functions when closing the slide. Was told that no relplacement of a another type was forthcuming . I emailed the head office and pointed out the 14 day approval clause on the website but was told that still no replacement was going to be given. I am taking it further. I would not recomend anyone using this company at all.

  • Guest 25th Jan 2009

    Reviewer rating: 0 stars


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    Phoned to ask for address to send cancellation notice because it was not on website. Was told I was not even allowed to get the address until 34 days before contract expiry date. So it seems you have only a 1 day window in which to get the address and send the letter in time for them to get it within the month's required notice!!! Apparently this is O2's policy not Carphone Warehouse's. Worse thing was the attitude of the service rep - not at all apologetic.

  • Guest 1st Jan 2009

    Reviewer rating: 0 stars


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    I was with carphone warehouse for past 5 years.. recently went to store to upgrade to iphone. Without asking me, they put me in 45pm contract, even though i was currently with 30pm for last so many years. They never asked my consent and I found their information to seem completely mis-leading.

  • mabdevil Rank: Lieutenant 15th Dec 2008

    Reviewer rating: 1.5 stars


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    My fioncai and I found 2 Samsung J700 offered on CPW website at £29.31 each. Ideal gifts for our nephews, aged 9 and 11. Advert shows free ASUR Eeepc with this phone. This is misleading, as it is actually only available if you upgrade to O2! Stores know nothing about this.

    I called CPW direct to ask and was told they have no control over their website?! I was then promptly offered a deal the shops couldn't match - 2 for 1. Great, as we wanted 2. He was busy with another call and w ...

  • Guest 3rd Oct 2008

    Reviewer rating: 0 stars


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    I am one of them too, Carphone Warehouse is worst customer experience ever. We were due cancellation of 3 phones in the family around same time. When we sent cancellation letter they almost begged for us to be with them, i declined. I had to send letters with 30 days notice and then even after sending disconnection confirmation they called and told would you like to continue with us and another service agent called after months asking why Direct Debit is cancelled while there was no contract and ...

  • Guest 29th Sep 2008

    Reviewer rating: 1.5 stars


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    Hey even i did the same mistake.. is there any exchange possible?


    I bought a Sony Ericsson W350i from Carphone Warehouse (pay as you go on T-Mobile). In the morning I checked the prices it said £59.95 + £10.00(sim price and credit) so I had to pay £69.95 for this phone unlocked with a T-Mobile sim. But unfortunately I went to the store and bought that same phone on same network and paid £79.95 for it. £10 more. I confirmed the price with the store assistant q ...

  • me2andme 29th Aug 2008

    Reviewer rating: 0 stars


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    several bad points - customer service, high call charges, call centre staff, seemingly unhelpful sales staff instore, I feel they offer a very poor and overpriced service.

  • Guest 22nd Aug 2008

    Reviewer rating: 0 stars


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    I have just managed to end my 12 month contract after a long hard struggle. The sales staff seemed really unhelpful and gave me conflicting information as to when I should phone for my 'disconnection code' - I was given three different dates!

    The sales guy was still trying to sell me other deals and asked me 'If I liked wasting my money!' when I said I wasn't interested and just wanted to cancel. I was finally given the code and told the address to write to in order to end the contract.

    I sen ...

  • rosyroro 18th Aug 2008

    Reviewer rating: 0 stars


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    Carphone Warehouse - I used to work for a phone company so I knew there were faults with two models that I was looking at, I asked a sales assistant what the phones were like and when I asked if they had heard on any known faults with the phones they replied no they haven't heard of anything. My friend also went in to purchase a very expensive prada phone, she asked a lot of questions regarding the phone which most of them could not be answered satisfactorily. Instead of apparently using any sa ...

  • DEVILSTATE 15th Aug 2008

    Reviewer rating: 0.5 stars


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    Was given a Nokia 8800 Arte Sapphire as a gift, Had a faulty screen, so went to return it, but had just missed the 28days by 5days. The phone had never been used, not even 1 second or 1 text, turned life timer stil read 0000.00 wasn't even switched on for more the 2 minutes, The person serving wasn't interested, most stood around talking. Finally served, told the guy the phone was purchased by a friend and that obviously my name isn't that of the person who bought it, he said no probelm, should ...

  • janeanne890 5th Aug 2008

    Reviewer rating: 0.5 stars


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    I bought a contract at Carphone Warehouse for my daughter. I was sold an insurance which I was happy about as the free phone was an expensive model. Within 10 minutes of leaving the store her phone rang and it was someone selling insurance saying they were from CPW. They told me the deal was 1/2 the price of the one I had already signed up to. I thought about it and decided to go for it. Then I queried who he was and he said he knew my credit card first four digits and my daughter's phone number ...