carphone warehouse www.carphonewarehouse.co.uk reviews | Watch This Item.

Average Ratings
Quality of service	0.9/10
Layout of shop	3/10
Value for Money	2/10
Reviewer Rating	1.3/10
Overall Rating	1.5/10

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7% Recommended6 out of 89 Reviews

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89 Review Centre Carphone Warehouse www.carphonewarehouse.co.uk Reviews

Full review by
Guest.
on 30th Jun 2009

User Rating : 0
Respect : 0

Good Points: There are none.

Bad Points: Can't tell the truth if their lives depended on it.Really poor communication.

General comments: Carphone Warehouse were doing preorders on iPhones, so I ordered one and was told it would be with me on the Friday they were released. After waiting all day Friday, I phoned to be told they were out of stock (something they should have told me when ordering). Instead I could have a white one, which would be delivered on Saturday morning. I waited all Saturday morning. It didn ' t arrive. I phoned up to be told that my order had come in too late to be shipped Saturday and that they usually don ' t do that anyway and there weren ' t any in stock either. I cancelled the order and was told I hadn ' t been charged.I went in to the Apple store, who were very helpful and treated me with politeness and respect. I know not everyone has an Apple Store, but if you do they are great. They operate a little differently to most stores, which can be confusing to begin with (no tills to queue up at), but the service is wonderful.Today I was looking at my bank account and they ' d charged me. Which means 3 different customer service representatives lied to me. I phoned again and got a customer complaints representative. She arranged to refund my money but I pointed out that wasn ' t really enough. I ' ve had to make 3 calls at my own expense and they ' ve had my money under false pretences since 18 June. Apparently that is worth a £5 voucher. I pointed out that I ' d never use their company again, so a voucher was of no use.
Guest's review and ratings | 294 words
Review by
floid
on 17th Jun 2009

User Rating : 0
Respect : 0
I purchased a mobile phone and ten pound top up on the 4th June from Carphone Warehouse, it is 17th today and top up is still not on my phone. When called they gave very poor and untrue excuses, the beacon had no activated my phone (it was already receiving calls), then they said Vodafone had a problem processing (not so), I have called and now sent out four emails to the Carphone Warehouse contact us address, requesting top up or money back - NO response.
floid's full review | 86 words
Review by
hazeldale1
on 13th May 2009

User Rating : 0
Respect : 0
I have found car phone warehouse a disgrace, customer service is a disgrace. you just can not talk to them in a logical way. I have had two phones from them since 2007 so this is the 3rd year. They now contact me to say when i tookthe 2nd years contract out as a renew I am owing them £300 because they put a extra £300 on one of the phones. They have admitted it is their fault but say I stil have to pay. This to me is a joke and not a funny one. as this been done to anyone else out ...
hazeldale1's full review | 110 words
Review by
kelseym137
on 17th Apr 2009

User Rating : 1
Respect : 0
I bought a touch-screen phone for my little sister after hers was stolen and was told that the screen was prone to cracking but if I brought it back within 28 days I could get it replaced, and I was glad that the Carphone Warehouse salesperson was honest about the phone. Unfortunately it did crack and so I brought it back to the shop well within the 28 day guarantee. Now I was told that because it was impact damage it wasn't covered by the guarantee, even thought the salesperson told me it was, ...
kelseym137's full review | 160 words
Review by
pete c
on 8th Feb 2009

User Rating : 1
Respect : 0
bought vaio laptop on 23 01 09 found out to be faulty.since then been given run around to get replacement laptop after first went faulty within less than two weeks.rotherham branch did not want to know.meadowhall almost gave faith in company till did not deliver laptop when stated.this now costing me again in fuel costs to go see what is happening.iam now up to my seventh visit to Carphone Warehouse stores. companies always wants customers to be faithful to them but cannot return the gesture.the ...
pete c's full review | 140 words
Review by
R W Jones
on 27th Jan 2009

User Rating : 0
Respect : 0
Bought a LG phone from Carphone Warehouse on saturday 24/1/09 took it back next day bacause phone was difficult to use and cut off functions when closing the slide. Was told that no relplacement of a another type was forthcuming . I emailed the head office and pointed out the 14 day approval clause on the website but was told that still no replacement was going to be given. I am taking it further. I would not recomend anyone using this company at all.
R W Jones's full review | 81 words
Review by
Guest.
on 25th Jan 2009

User Rating : 0
Respect : 0
Phoned to ask for address to send cancellation notice because it was not on website. Was told I was not even allowed to get the address until 34 days before contract expiry date. So it seems you have only a 1 day window in which to get the address and send the letter in time for them to get it within the month's required notice!!! Apparently this is O2's policy not Carphone Warehouse's. Worse thing was the attitude of the service rep - not at all apologetic.
Guest's full review | 93 words
Review by
Guest.
on 1st Jan 2009

User Rating : 0
Respect : 0
I was with carphone warehouse for past 5 years.. recently went to store to upgrade to iphone. Without asking me, they put me in 45pm contract, even though i was currently with 30pm for last so many years. They never asked my consent and I found their information to seem completely mis-leading.
Guest's full review | 51 words
Review by
mabdevil
on 15th Dec 2008

User Rating : 3
Respect : 0
My fioncai and I found 2 Samsung J700 offered on CPW website at £29.31 each. Ideal gifts for our nephews, aged 9 and 11. Advert shows free ASUR Eeepc with this phone. This is misleading, as it is actually only available if you upgrade to O2! Stores know nothing about this. I called CPW direct to ask and was told they have no control over their website?! I was then promptly offered a deal the shops couldn't match - 2 for 1. Great, as we wanted 2. He was busy with another call and w ...
mabdevil's full review | 359 words
Review by
Guest.
on 3rd Oct 2008

User Rating : 0
Respect : 0
I am one of them too, Carphone Warehouse is worst customer experience ever. We were due cancellation of 3 phones in the family around same time. When we sent cancellation letter they almost begged for us to be with them, i declined. I had to send letters with 30 days notice and then even after sending disconnection confirmation they called and told would you like to continue with us and another service agent called after months asking why Direct Debit is cancelled while there was no contract and ...
Guest's full review | 209 words
Review by
Guest.
on 29th Sep 2008

User Rating : 3
Respect : 0
Hey even i did the same mistake.. is there any exchange possible? I bought a Sony Ericsson W350i from Carphone Warehouse (pay as you go on T-Mobile). In the morning I checked the prices it said £59.95 + £10.00(sim price and credit) so I had to pay £69.95 for this phone unlocked with a T-Mobile sim. But unfortunately I went to the store and bought that same phone on same network and paid £79.95 for it. £10 more. I confirmed the price with the store assistant q ...
Guest's full review | 177 words
Review by
me2andme
on 29th Aug 2008

User Rating : 0
Respect : 0
several bad points - customer service, high call charges, call centre staff, seemingly unhelpful sales staff instore, I feel they offer a very poor and overpriced service.
me2andme's full review | 34 words
Review by
Guest.
on 22nd Aug 2008

User Rating : 0
Respect : 0
I have just managed to end my 12 month contract after a long hard struggle. The sales staff seemed really unhelpful and gave me conflicting information as to when I should phone for my 'disconnection code' - I was given three different dates! The sales guy was still trying to sell me other deals and asked me 'If I liked wasting my money!' when I said I wasn't interested and just wanted to cancel. I was finally given the code and told the address to write to in order to end the contract. I sen ...
Guest's full review | 148 words | 1 comment added.
Review by
rosyroro
on 18th Aug 2008

User Rating : 0
Respect : 0
Carphone Warehouse - I used to work for a phone company so I knew there were faults with two models that I was looking at, I asked a sales assistant what the phones were like and when I asked if they had heard on any known faults with the phones they replied no they haven't heard of anything. My friend also went in to purchase a very expensive prada phone, she asked a lot of questions regarding the phone which most of them could not be answered satisfactorily. Instead of apparently using any sa ...
rosyroro's full review | 166 words
Review by
DEVILSTATE
on 15th Aug 2008

User Rating : 1
Respect : 0
Was given a Nokia 8800 Arte Sapphire as a gift, Had a faulty screen, so went to return it, but had just missed the 28days by 5days. The phone had never been used, not even 1 second or 1 text, turned life timer stil read 0000.00 wasn't even switched on for more the 2 minutes, The person serving wasn't interested, most stood around talking. Finally served, told the guy the phone was purchased by a friend and that obviously my name isn't that of the person who bought it, he said no probelm, should ...
DEVILSTATE's full review | 426 words
Review by
janeanne890
on 5th Aug 2008

User Rating : 1
Respect : 0
I bought a contract at Carphone Warehouse for my daughter. I was sold an insurance which I was happy about as the free phone was an expensive model. Within 10 minutes of leaving the store her phone rang and it was someone selling insurance saying they were from CPW. They told me the deal was 1/2 the price of the one I had already signed up to. I thought about it and decided to go for it. Then I queried who he was and he said he knew my credit card first four digits and my daughter's phone number ...
janeanne890's full review | 194 words
Review by
JediGoatBoy
on 31st Jul 2008

User Rating : 0
Respect : +2
12 months back I followed the correct procedure to cancel my contract with Carphone Warehouse - I received a call from their Customer Cancellations dept. The gist of the call was apparently to offer as much as possible to keep me in contract afer it had lapsed - I had already Gone with Orange direct as CPW could offer nothing decent at upgrade time (soon changed their tune when canceling though) I advised that i had already gone with another service provider - the girl at CPW then said well you ...
JediGoatBoy's full review | 408 words
Review by
p finn
on 23rd Jul 2008

User Rating : 1
Respect : 0
I lost my phone last weekend along with my bank card, phone slid out of my pocket when i was sitting down. when i got home i just thought, i hadnt brought it with me. a couple of days later i had got bank charges through the door. someone had lifted my card and used it, possibly my phone this is why i didnt phone within 24 hours, didnt think it was lost. i didnt want to phone to put in a claim incase i found my phone. very unhappy with carphone warehouse.
p finn's full review | 101 words
Review by
psgfinn
on 23rd Jul 2008

User Rating : 1
Respect : 0
I lost my phone last weekend along with my bank card, phone slid out of my pocket when I was sitting down. When I got home I just thought, I hadn't brought it with me. a couple of days later I had got bank charges through the door. Someone had lifted my card and used it, possibly my phone this is why I didn't phone within 24 hours, didn't think it was lost. I didn't want to phone to put in a claim incase I found my phone. Very unhappy with carphone warehouse. I wouldn't advise anyone to go to ...
psgfinn's full review | 120 words
Review by
nghTyvbZ
on 17th Jul 2008

User Rating : 0
Respect : 0
I bought a Sony Ericsson W350i from Carphone Warehouse (pay as you go on T-Mobile). In the morning I checked the prices it said £59.95 + £10.00(sim price and credit) so I had to pay £69.95 for this phone unlocked with a T-Mobile sim. But unfortunately I went to the store and bought that same phone on same network and paid £79.95 for it. £10 more. I confirmed the price with the store assistant quite a few times. She told me that it is £79.95 either when you buy ...
nghTyvbZ's full review | 196 words