Littlewoods Reviews - www.littlewoods-online.com

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★☆☆☆☆
1.4 / 5
144
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Latest Reviews

★☆☆☆☆

“Appalling Company (have closed Account after 24 years)”

Written on: 02/12/2016

Customer Service is non-existent – it’s virtually impossible to contact them, you can’t find an email address anywhere on their Website and they don’t respond to messages sent through their website, and you’d need to be Sherlock Holmes to get a phone number. When you do get through, and if you’ve enough patience to go through laborious automated questions (and if the “robot” eventually understands your regional accent) and you eventually get through to a human being... ...they… Read Full Review

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★☆☆☆☆

“Payment”

Written on: 21/11/2016 by SeamusVance1976 (1 review written)

I have been trying to pay some money off my account and have been, Experiencing difficulty. . Cannot get through its frustrating trying to comply with terms and conditions. Then cut off via phone calls and no recognition on the internet very disappointing and upsetting… Read Full Review

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★☆☆☆☆

“Insurance not worth the paper its printed on”

Written on: 10/10/2016 by Nanapye (1 review written)

I purchased furniture cover for accidental damage. The furniture needed repairing so arranged for an assessor to view. Accused us of jumping on the furniture which is not true put a charge on my account which should have been covered by accidental damage insurance and now no department wants to refund and still have not received a repair. Buyer beware! Service appalling no one wanting to take responsibility… Read Full Review

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★☆☆☆☆

“Worst!”

Written on: 04/09/2016

If I could give no stars I would! Miserable company on every level, you should all be investigated and shut down with all money being returned to your poor customers, vile! Rude! Rip off merchants, I regret the day I ever made the decision to start an account!… Read Full Review

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★☆☆☆☆

“Complete sham of a company. Do not even take a risk...”

Written on: 28/08/2016 by MarcGuzman464 (1 review written)

Faulty laptop unable to return due to Littlewoods not wanting to know and their non existent customer services. Contacted head office to try and get them to collect my faulty laptop but they said they would look into it and that was over two weeks ago. I am stuck with a laptop that does not work whatsoever and nobody at Littlewoods to help. Head office are not replying to my emails. Extremely poor company that should not be trading and I will be contacting Watchdog and Trading Standards as… Read Full Review

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★☆☆☆☆

“Absolutely awful company ”

Written on: 21/08/2016 by 40Lowe (1 review written)

I was a customer of kandco for many years with no problems whatsoever. Littlewoods took over and I'm disgusted with the extremely poor quality of the items they sell along with the outrageous customer service they provide. I have so far been supplied with 2 broken fridge freezers and now a garden shed which has fallen apart within 6 weeks. I have been battling with various advisors who do not read emails properly and seem to not be able to grasp English grammar! I am being denied a refund… Read Full Review

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★☆☆☆☆

“Ripped matress”

Written on: 12/08/2016 by 349O'Reilly (1 review written)

Had a bed and new mattress delivered..after the delivery men left I discovered a massive rip in the mattress and all the boxes containing the bed parts are ripped and bumped. This is ridiculous! Was told 1-3 working days to get it returned but we have already got rid of our old bed and mattress so now have no where to sleep. Customer service people we rude and sighed multiple times on the phone when I was trying to explain. Shocking service! Will not order again!!!… Read Full Review

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★☆☆☆☆

“Agents in call centre not in UK & do not understand UK law”

Written on: 25/06/2016 by jenny35 (1 review written)

I bought an LG Direct Drive washing machine in 2013 & paid around £700 fr it. I chose to pay extra on my instalments to ensure it was paid off quickly. Unfortunately for me, my machine has a fault. The display hasn't worked since around 6 months after i bought it but more importantly, the drum now gets oil marks on my clothes. Wrote a complaint letter on 7th March 2016 as i was advised to by Littlewoods Customer Service in March 2016. Left it for a couple of months then decided to call them… Read Full Review

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★☆☆☆☆

“Poor customer service”

Written on: 28/04/2016 by ValentinaO'Neal (1 review written)

I have been a customer for 15 years now and must say the customer service is getting shocking. Half the the time you can not understand the agents and they cant understand you. I have had agents back chatting when ringing them with issues littlewoods have caused, I have been lied to in relation to orders and delivery. I have run phone bills up due to not getting first call resolution,I have put complaints in via email only to receive a 2 line letter that did not even apologies for thier mess. I… Read Full Review

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★☆☆☆☆

“Customer service none existence ”

Written on: 17/04/2016 by Dazzerc (1 review written)

Customer service based in South Africa very poor Service when I finally got through after 15 minutes For a credit they said was going to put into my bank Account which I still waiting for after 20 days found them unhelpful they said no notes was on file although credit control had took last 4 digits off my debit card was given they was looking into and a manager was phoning me back that same day 14/4/2016 but no reply was ever made back to me Now maybe will have to take it up with further… Read Full Review

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★☆☆☆☆

“Washer/dryer that never arrived!”

Written on: 07/04/2016

I joined Which to choose a good washer/dryer. The ZanussiZWD71663 came up as a best buy with Littlewoods being one of the suppliers on the list so i went with them. I paid on Feb 29th they said it would be delivered March 14th which i thought was a bit of a long time but i siad ok. Afew days later igot a txt to say the delivery was delayed. This happend 3 times until i complained ans threatend to cancel my order. i was then told the machine will be delivered April 7th. I was contacted on April… Read Full Review

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★☆☆☆☆

“insurances rip off”

Written on: 03/04/2016 by AdysonPruitt (1 review written)

dont get insurance out on any sofa you buy with little woods they want 45 pound upfront before they fix your settee they sent out a fella check the damage he said it was done in transit it wasn't,because i would of notice it. because he said that they want 45 pound but on insurance its says your three piece is insured for accidental damage… Read Full Review

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★☆☆☆☆

“Total lack of Customer Service ”

Written on: 11/03/2016 by Kobea179 (1 review written)

I have been trying to resolve a query on my account for over a week, made numerous calls being pushed from pillar to post, get through to an Indian call centre where they can barely understand you, put on hold for a manager for 45 minuets only to be told that he cannot help and would need to speak to another department that is now closed !!!! I have been a customer for over 10 years and will be closing my account, the service used to be excellent now totally non existent. AVOID THIS FACELESS… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 11/02/2016

March last year, we ordered a minky soft closing toilet seat,the mechanism on the seat failed on Saturday. So for £44 the seat has lasted less than 11 months. The previous minky seat lasted for at least 5 years possibly longer, unable to make contact with the company via email, the only option was a live online chat. The result-- no apology, but if you order and pay for a new seat , you can return the original , No mention of a credit , but the comment was "we will have a look at it. I have… Read Full Review

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★☆☆☆☆

“Rewards points removed ”

Written on: 09/02/2016

Shocking company to deal with . The words customer service and customer retention seem lost on Littlewoods . I had £90 worth rewards that I intended to use , however they changed the terms and conditions putting on a 6 month time limit so when I went to use the rewards scheme they were not there. The customer advisor told me they had fallen away !! Fallen ? Try taken away I assume to penalise existing customers . Closed the account today will never use again… Read Full Review

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★☆☆☆☆

“Totally disgusted diesnt deserve a star”

Written on: 28/01/2016 by Lizabeth15 (1 review written)

I have an item bought from littlewoods that I'm not happy with in so many ways and is totally uncomfortable and I'm told I can't return it... I'm a single mum on low income thought would treat myself to new sofa I'm paying for something I can't really use and it's awful and causing me very bad back pain… Read Full Review

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★☆☆☆☆

“Extremely poor customer service”

Written on: 08/01/2016 by McClearyzc223 (1 review written)

The past year little woods have let me down three times . currently they have forced me to keep a fridge/ freezer made by swan (£650 roughly). I brought this item in October 2014. The fridge stopped working and only because my daughter noticed it wasn't cold and food was going bad did I realise, the freezer was frozen solid with ice all over.I called little woods and they made me contact swan directly. I was given a mobile phone number to call of an engineer they used. For days I heard nothing… Read Full Review

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★☆☆☆☆

“Do Not USE!”

Written on: 05/12/2015 by ninefingers (1 review written)

A disgraceful company who charge over the top interest for a mediocre service. On top of that,if you ever want to close the account they will not comply. 5 calls, 2 emails all requesting account closure. Littlewoods advisors assure you its being done but never actually do it. Really petty especially if you want to open up better credit options than these… Read Full Review

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★☆☆☆☆

“Hopeless Tv repair service”

Written on: 04/09/2015 by SamaraFisher (1 review written)

Bought a large TV in April, it went wrong soon after, took it away, returned some three weeks later, went wrong again , told them, nothing from them after a month, so called again, had to wait a wekk again . Collected and was told it would be another month to repair. What a shower. Never again thats for sure!… Read Full Review

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★☆☆☆☆

“Time Wasters”

Written on: 29/07/2015 by BadHeadache (1 review written)

Promised to pick up items and they have yet to pick up these items after 7 days and they are still sitting in my house. Utterly poor service from your staff. I would never recommend Littlewoods to any of my friends or family and would go as far too say that they should boycott Littlewoods all together unless radical changes are made to its customer services. There is no point in asking to speak to a manager as no such manager exists but I only got informed this after 35 times of asking to speak… Read Full Review

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