Littlewoods www.littlewoods-online.com Reviews
Latest Reviews
★★★☆☆
“Problems”
Written on: 24/04/2013 by Kathy3 (1 review written)
If you have a problem with Littlewoods that requires sorting then I would suggest that you do not use their call centre as since joining the Shopping Direct Group the people there are totally useless in dealing with a problem as is enquiries@littlewood.com as each email is dealt by a different person even if you mark it for the attention of the person who first answered you query. I would suggest you use the following email link as they are very helpful. Help@littlewoods.com (read more)
★★★☆☆
“Take too long to credit account”
Written on: 07/04/2013
Account opened to purchase holiday clothes for family, knowing I can pay off in instalments makes it easier financially, however my gripe is that they take far too long to credit account with returned items. My limit is 500, which I had almost reached with previous orders, but I know that I've returned over £250 worth of items nearly 3 weeks ago, yet still to be credited, and unable to order anything else! Should be a simple process that when they are checked on receipt, the value is... (read more)
Littlewoodsrep's Comment
Written on: 08/04/2013
Hi,
We usually advise to allow 14 days from the date of return for items to be credited from your account. This is increased to 21 days for electrical or furniture items as these may require more in-depth inspection in our Returns Centre.
If you have returned items to us over 14 days ago that have not yet been credited from your account then you can contact us at Help@littlewoods.co.uk and we can look into this for you. Please enclose details of the Returns Receipt you would have been given when returning the parcel.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“poor delivery service”
Written on: 06/04/2013
Dont think this company knows what its doing...when people order stuff they want the goods. But not this company they make you wait for a month or more. I orderd a tv and 2 weeks later still nothing. Ordered a wardrobe and its out of stock and 3 weeks later nothing still. Rubbish usless company, my advise would be if you want your stuff in the first week go else where. Unless you want to wait for months. (read more)
Littlewoodsrep's Comment
Written on: 08/04/2013
Hi,
We're very sorry to hear that you have not yet received your orders. We would need to check your account in order to establish if these items have been despatched to you or if they are currently awaiting stock. If they are awaiting stock then an estimated delivery date will have been displayed on our website before your order was placed.
If you would like to email us at Help@littlewoods.co.uk then we would be happy to look into this for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“No rewards for reduced items.”
Written on: 25/03/2013 by Bmgj (1 review written)
I have been a Littlewoods customer for over 30 years. But not for much longer. I ordered several Christmas presents (2012) and have received no awards. I asked via email why this is so and was sent a template reply stating that the payments have been for reduced or sale items. This applies to items that have been reduced by as little as 50p. So my advice is be very careful and do some maths as to whether buying something from this company is best for you. I do understand when money is tight,... (read more)
Littlewoodsrep's Response to Bmgj's Review
Written on: 08/04/2013
Hi Bmgj,
We do advise as part of the terms and conditions for earning our Rewards that they are only earned on full price purchases from our website and not on items that were purchased at a reduced price including orders submitted with a discount or a promotional offer such as 'Buy One Get One Free'.
For more information on our Rewards scheme and which purchases qualify you can visit our website here:
http://tinyurl.com/clwgwmg
Hope this helps
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Sent the wrong TV and now its faulty, wont repair &...”
Written on: 13/03/2013 by ExLittlewoodscustomer (1 review written)
OK, I ordered a TV from the Littlewoods website, the wrong set was delivered so I assumed that it was a similar product that was sent and signed for it. 3 and a half years later it has developed a serious fault. Contacted customer service advising that the wrong set had been sent etc, got a reply saying out of warranty & I replied quoting SOGA, under 6 years old & not fit for purpose. A member of the specialist team, (fully aware that the wrong set had been sent and that I had assumed it was... (read more)
Littlewoodsrep's Response to ExLittlewoodscustomer's Review
Written on: 20/03/2013
Hi,
We would like to help with the issues that you have raised - please could you email us at Help@littlewoods.co.uk and we will be able to look into this for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Customer service the worst ever”
Written on: 09/03/2013 by Bexben
Iv been having problems with them recently trying to solve a issue since December 2012 it's now march and they have just fobbed me off time and time again (read more)
Littlewoodsrep's Response to Bexben's Review
Written on: 20/03/2013
Hi Bexben,
We're really sorry to hear that your issue has not yet been resolved.
If you would like any assistance then please drop us an email at Help@littlewood.co.uk.
Many Thanks
Dave
Littlewoods Help Team
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★★★☆☆
“14 years of great service until now!”
Written on: 03/03/2013
ive been a littlewoods customer for 14 years and never had a problem till now, I ordered an item on but now pay later in 2010 which I have quite a few times and still have now, that is till now when I found out ive been charged £350 for the £180 item I had on bnpl in 2010 which I had paid off before the year was up but am being told I didn't and have been paying it off for the last 2 yrs with out knowing, I aslo have to prove it to them I did pay it off which at the moment I don't know how... (read more)
Littlewoodsrep's Comment
Written on: 20/03/2013
Hi,
We're very sorry to hear that your Buy Now Pay Later (BNPL) item was charged to your account. We do advise that all payments towards your BNPL account must be targeted to the item otherwise it would be applied to your regular shopping account. Your statement will show where payments have been allocated and we do advise when the BNPL items are due to be charged to your account, and the interest applied, on the 2 statements prior to the charge date.
If you wish for us to look into this for you then please email us at Help@littlewoods.co.uk .
Many Thanks
Dave
Littlewoods Help Team
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★★☆☆☆
“they don't help”
Written on: 01/03/2013
I ran into some money problems seeked debt advice and told littlwoods how much i could afford only to be threatened on the phone and receive nasty letters they pretend they want to help but when you ask for it they don't actually want to help the women i spoke to screamed down the phone at me and had me in tears (read more)
Littlewoodsrep's Comment
Written on: 20/03/2013
Hi,
We're very sorry to hear that you have experienced difficulty in making payments to your account. You can speak to our Accounts team who can discuss the options that are available to you which can assist you in making your payments. They can be reached by calling 0844 822 4646 where they are available from 8am to 9pm Monday to Friday.
Hope this helps
Dave
Littlewoods Help Team
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★☆☆☆☆
“Incompetant”
Written on: 21/02/2013
I ordered buy now pay later, Dec 2012 statement said interest of £132.00 interest had been charged to my account, but could still avoid if I paid £170.00 by the 14th Dec, so paid £170.00 on 10th Dec, it is now nearly March and am being sent threat letters for the £132.00 plus charges. I have phoned and they agree I paid on time but still getting letters and charges. (read more)
Littlewoodsrep's Comment
Written on: 26/02/2013
Hi,
We're very sorry to hear that you are receiving these letters. From the sounds of it your payment was not correctly allocated to the Buy Now Pay Later items that were due to be charged to your account. We can speak to our Payments Team for this to be corrected if you would like to email us at Help@Littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
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★☆☆☆☆
“Buy now pay later mess up!”
Written on: 18/02/2013
I recently bought an item from littlewoods and chose the buy now pay later option. By chance I looked at my transaction history a few days later only to see that the buy now pay later option was nowhere to be seen. So I emailed you to find out if it was put on or not and I had an email back saying that I couldn't claim buy now pay later. I don't know why you couldn't have told me this when I ordered the item in the first place. As far as I was concerned, my item was BNPL. Now I'm stuck with... (read more)
Littlewoodsrep's Comment
Written on: 19/02/2013
Hi,
We're very sorry to hear that you were not eligible for our Buy Now Pay Later promotion. We do advise that this offer is subject to status. Your order confirmation email will have shown the payment terms that your order was placed over and we advise to review this email for accuracy and to contact us immediately should any discrepancies be noted.
We may be able to change the payment terms for this order, depending on how long ago the order was placed, to longer terms that are more convenient for you. If you would like for us to check this then please email us at Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
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Showing 1 - 10 of 104 Reviews
★★☆☆☆
“Can someone help me please? I've just joined...”
Written on: 10/02/2013 by Misscharlottelewis (1 review written)
Can someone help me please? I've just joined littlewoods and they gave me a credit amount of £500 to spend so I rang up and ordered my goods (clothes) which come to a total of £380 but the women wanted a £ 75 payment upfront ? I told her I don't have that kind of money at the moment hence why I've joined littlewoods to pay things in small amounts! She said I have 7 days to pay the £75 or my order will be cancelled has this happened to anyone else? (read more)
Littlewoodsrep's Response to Misscharlottelewis's Review
Written on: 12/02/2013
Hi Misscharlottelewis,
Our Account Security team reviews all account applications & orders placed. They may request an initial payment to be made for first orders. We do advise this as part of out Terms & Conditions for our credit account.
If we can help further please email us at Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★★★☆☆
“still waiting for parcel!!!”
Written on: 29/01/2013 by emmald
Iv been a loyal customer of littlewoods for around 4 years. Iv nv missed a payment or returned an item or complained of there service. That is until nw. Iv order a laptop from u whch i was promissed would be deliveeed by the 18th only to have the date changed on the 18th to the 28th. The 28th xame n no latop soi called to be told it was on ts way. Still no laptop so called again to be told it hadnt evan left the suppliers let alone been given to yodal so they dnt no y i was told it was on... (read more)
Littlewoodsrep's Response to emmald's Review
Written on: 01/02/2013
Hi Emmald,
We're very sorry to hear you did not receive your order on the estimated delivery date. Unfortunately we cannot guarantee delivery dates - especially for items that are coming from our supplier as they can be delayed by circumstances beyond our control.
If you would like to email us at Help@littlewoods.co.uk then we can contact our suppliers and chase this delivery up for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Shambolic, incompetent and disgrace”
Written on: 24/01/2013
Ordered two items online, the option of collect+ was shown on delivery choice screen, chose the option and placed order. Items should not have had option for collect+, apparently, because come from supplier direct. But their website gave me that option, why I chose it. So they've added the amounts to my account, the store has received the items. My account says delivered to customer. I don't have products and don't have unique reference to collect item because they never went through... (read more)
Littlewoodsrep's Comment
Written on: 01/02/2013
Hi,
We're very sorry to hear that you have not received your order and would like to help. The website should not have allowed you to place an order to a Collect+ store if the items were coming directly to you from a supplier. We can investigate this with our IT team if you would like to email us at Help@littlewoods.co.uk.
We do apologise for any inconvenience that this has caused.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“DELIVERING ME STRESS, NOT MY ITEMS!!!!!!!”
Written on: 17/01/2013 by Bowenidle (1 review written)
Where do I start?? Up until now I must admit Ive had no problems but the minute there is a mistake their end they just don't want to know. Placed an order which I did not receive, spoke to Littlewoods who advised me that they have a "Specialist Team" who will look into it. Also contacted Yodel, the delivery company, on numerous occasions to be given numerous of stories on the whereabouts of my parcel. Relayed these to Littlewoods so called customer service only to be told a "Specialist Team"... (read more)
Littlewoodsrep's Response to Bowenidle's Review
Written on: 22/01/2013
Hi Bowenidle,
We're very sorry to hear that your query has not yet been resolved and would like to help.
If you would like to forward an email to us at Help@littlewoods.co.uk then we will be able to access your account and discuss this with our couriers. Once we have resolved this query then we can arrange for your account to be closed.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“UNBELIEVABLE AND LAUGHABLE AND DESPICABLE.”
Written on: 07/12/2012
If ever an organisation and their so called customer service(they call it customer excellence) should be avoided it's Littlewoods, with their overinflated prices, appalling track record of delivery mess ups, total inability answer or resolve customer complaints in timely fashion, and generally employ people who are substandard to the point of complete and utter ineptitude(consider the ridiculous scripted excuses used. This must rank among the dregs of customer care in the UK. They are rude,... (read more)
Littlewoodsrep's Comment
Written on: 10/12/2012
Hi,
We can see that you have not enjoyed your shopping experience with Littlewoods and would like to help if possible.
Should you have any queries with your account or the service that you have received that you would like for us to investigate then please email us at Help@littlewoods.co.uk.
We would like to advise that our Customer Service number (0844 822 8000) is charged at 5p per minute from BT landlines - calls from other providers may vary.
Many Thanks
Dave
Littlewoods Help Team
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★☆☆☆☆
“Worst company ever!!!”
Written on: 05/12/2012 by Sambo36
Have had a very account for a few years so when i needed a new computer decided to open a littlewoods account! BIG MISTAKE! First of all they wanted an up front payment of £44.00 i thought ok i'm new to them so sent it. The computer (£569) was sent out to me. After i unpacked it i realised it was the wrong item, worth £300! Littlewoods didnt even stock it! They would not send me another one until they recieved the item back, was told it could take 14days for the money to be refunded and... (read more)
Littlewoodsrep's Response to Sambo36's Review
Written on: 10/12/2012
Hi Sambo36,
We're very sorry that you experienced these problems with your order. We do have these security measures in place, such as requesting initial payments for high value orders, to minimise fraudulent activity on accounts.
If we can help with any queries that you have then please email Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Charged debit card and no purchase”
Written on: 26/11/2012
I have just found out today my debit card has been charged twice for a transaction and i have no purchase. I called Littlewoods ireland, and they were useless, saying they didnt have the info at hand. I am left with €5 in my account and 3 kids to feed and i want my euros put back into my bank account. No one has called me, and i have emailed and called loads of times, to be told they dont have the info. If i dont get a call within 12 hours i will really go to town on the reviews boards... (read more)
Littlewoodsrep's Comment
Written on: 10/12/2012
Hi,
We're very sorry to hear of the problems that you have experienced with this order.
If the funds were received twice then we can arrange a refund back to your card which is normally received within 10 days.
However, it is more likely that the first payment was not taken and is instead held by your bank as a pending payment. This will not be taken by our bank and will instead be re-allocated to your account within a timescale that is dependent on your bank.
If you would like to email our Ireland team at Contactus@littlewoodsireland.ie putting 'Payment' in the subject field then we would be happy to help
Many Thanks
Dave
Littlewoods Ireland Help Team
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★☆☆☆☆
“Don't try to complain - they don't care”
Written on: 14/11/2012
Goods ordered and upgraded delivery made for a 7am to 12 delivery slot. When nothing arrived called 'customer service' to be told that they had no idea of where parcel was and it could arrive in the next few days. 6 hours later, 9 call agents and three managers later told I will need to write in to complain as they can't deal with complaints on the phone. Compensation on offer for two people's wasted day? £5 (read more)
Littlewoodsrep's Comment
Written on: 18/11/2012
Hi,
We are very sorry to hear that you did not receive your parcel in the requested delivery slot. It appears that your delivery charge was refunded for this service - unfortunately deliveries can be affected by outside factors such as traffic or weather issues.
If you require any help then please email Help@littlewoods.co.uk
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★★☆☆☆
“Poor Service and Bad Quality”
Written on: 31/10/2012
Delivery of item was late. No apologies from Littlewoods. Product was a toddlers outfit which looked like it was bought in the pound shop. Will definitely NOT shop there again. How they are getting away with this bad service and poor quality items is beyond me!!! (read more)
Littlewoodsrep's Comment
Written on: 31/10/2012
Hi,
We are very sorry to hear that you are not happy with the quality of your purchase.
If you would like any help then please email us at Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Sub-standard service/delivery/company”
Written on: 30/10/2012
Ordered a washing machine after 10 days still not despatched rang up to ask when it would be despatched the operator jusy dropped me through to delivery company without telling me they were going to do this. Spoke to delivery company they said it had not been shipped to them? Rang littlewoods they said that it had left wrexham on a particular date and that it was going to Bolton asked when this update was and the date given was 4 days ago....i said that is a really long time to get from... (read more)
Littlewoodsrep's Comment
Written on: 31/10/2012
Hi,
We are very sorry to hear that your order was delayed. You would have been given an estimated delivery date for the order and we do provide parcel tracking on our website. It sounds like this order was in transit to our delivery depot when you requested the order to be cancelled. Had it been allowed to progress then it would have been received by our couriers and they would have contacted you to confirm a delivery date.
We can check your account and make sure that this order has been removed from your account. Please email us at Help@Littlewoods.co.uk and we would be happy to help.
Dave
Littlewoods Help Team
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See next 10 reviews
Showing 11 - 20 of 104 Reviews
★☆☆☆☆
“This is probably the worst place to shop”
Written on: 28/10/2012 by smiah2010
I recently bought a laptop from little woods. I paid £489.99 for it and there are so many applications ont the laptop doesn't work properly so I called them to complain but I was told that I have to contact the manufacturer . When I called the manufacturer I was told to call Microsoft for that it costed me more than £25 on the phone after talking to all parties and the problems are still there. So I please you people do not shop @ littlewoods or recommend any one (read more)
Littlewoodsrep's Response to smiah2010's Review
Written on: 30/10/2012
Hi smiah2010,
We are very sorry to hear that you have had issues with your laptop. We do ask that you contact the manufacturers for issues with faulty electrical items as they will have the technical expertise to diagnose any faults and can arrange repairs. Should they be unable to do this then they will refer you back to us for the item to be returned.
If you could email at Help@littlewoods.co.uk with details of the fault and what you have been advised by the helpline and we can look into this for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“never use littlewoods”
Written on: 26/10/2012 by gilliang (1 review written)
I would like to advise anybody that is thinking of opening a littlewood account not to as there customer services skills an products are very poor an in regards toi payments if you miss a payments the interest is piled on . (read more)
Littlewoodsrep's Response to gilliang's Review
Written on: 26/10/2012
Hi Gilliang,
We're very sorry to hear that you have not enjoyed shopping with Littlewoods. If you do have any issues with your account or any queries that we can look into then please email us at Help@littlewoods.co.uk and we would be happy to help.
We would like to advise that our standard payment terms (i.e over 20 or 52 weeks) are interest free. The longer payment terms (such as 104 or 156 weeks) or items ordered over Buy Now Pay Later are interest bearing but the terms are fully explained during the order process both online and over the phone.
The payment terms, and any interest charged, will also both be displayed on your statement.
Hope this helps
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Shop elswhere!”
Written on: 12/10/2012 by neilladdison (1 review written)
Whilst Littlewoods would seem to be a nice pleasent place to shop. They lure customers in with a nicely presented website. I think it looks good. The catergories are easy to browse and find the ideal gift. It also helps spread the payment across a set time period. Whilst i find the intrest rate unappealing, i can see that it does help people get what they need whilst spreading the payment if they are struggling. I decided to order an mobile telephone. I recieved this mobile in a box which... (read more)
Littlewoodsrep's Response to neilladdison's Review
Written on: 15/10/2012
Hi Neilladdison,
We are very sorry to hear that you have not enjoyed your shopping experience with Littlewoods.
With regards to the order that was received poorly packaged - we would like to apologise for this and can investigate this with both our couriers and suppliers who can take steps to avoid this happening again in transit.
The issues you experienced with changing your address are part of a security measure we have on our website to counter fraudulent activity. We block newly opened accounts from changing their address details online and ask that you contact us in writing with proof of the new address in the form of a utility bill. Once the account has been held with us for some time then we allow the details to be updated online.
If we can help with any queries you may have with your account then please email us at Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Littlwoods are the worst company to ever shop at they...”
Written on: 08/10/2012
Littlwoods are the worst company to ever shop at they can literally make you cry they are so unorganised. i oredered a washing machine from them and jus a few days later the washing machine became faulty i called them up because the mahine had a 1year guarantee the told me they were gna order the parts and come and fix the machine for me the next thing they call me telling me the cant get the parts so they are going to send me a new machine which they would credit on my account but as soon... (read more)
Littlewoodsrep's Comment
Written on: 09/10/2012
Hi,
We are very sorry to hear of the problems that you have experienced during the course of this order and would like to help.
Please email us at Help@littlewoods.co.uk and we will be bale to look into why the original washing machine has not yet been credited from your account.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“BAD CUSTOMER SERVICE!”
Written on: 27/08/2012
I MADE 3 COMPLAINTS WITH THIS TERRIBLE COMPANY AND EACH TIME GET THE SAME SCRIPT FROM THEIR SILLY RETURNS POLICY BOOK!....THEY WASH THEIR HANDS OF YOU ONCE THEY HAVE THEIR MONEY BUT HAVE NO FEELINGS TOWARD GENUINE CUSTOMERS WITH SERIOUS ISSUES THAT IM SURE THEY COULD OVERIDE IF THEY COULD BE BOTHERED TO KEEP THEIR CUSTOMERS! CANT WAIT TO GET RID OF THEM! (read more)
Littlewoodsrep's Comment
Written on: 28/08/2012
Hi,
We can help with any queries you have with your account. Please email Help@littlewoods.co.uk and we'll be able to look into thsi in more detail.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“If I could give them a zero or minus 10 I would!”
Written on: 21/08/2012 by hellcat1983 (1 review written)
This is the worst company I have ever dealt with in my life. From the warehouse to the customer service to the Returns department they are so incompetent it's unbelievable! I order a duvet set and matching cushions for my new house. They sent me the wrong cushions, complete different don't even know how this was possible as they were matching. I then rang Littlewoods, was obviously not too happy about receiving the wrong item especially as I wanted them for a specific date. I was told by a... (read more)
Littlewoodsrep's Response to hellcat1983's Review
Written on: 28/08/2012
Hi Hellcat1983,
We are very sorry to hear that you did not enjoy shopping with us. With you being a Littlewoods Ireland customer we do not currently offer a collection service as yet in Ireland so returns do have to be made via the Post Office. We will reimburse any costs incurred and these will normally be applied as a credit to your account. However if the refund leaves your account balance in credit (or if you shopped with us on a cash-only basis) then the refund will be sent out to you as a cheque.
With regards to your order, we do apologise for the wrong cushions being sent out. As these were part of a set they may have been mis-packed at our suppliers before they were despatched to you. Once you returned them to us they would be credited from your account. As you requested a replacement order this would then be put through as a separate order.
If you have any further queries with your order please email us at contactus@littlewoodsireland.ie putting 'Order' in the subject field and we would be happy to help.
Dave
Littlewoods Ireland Help Team
Reply to this comment
★☆☆☆☆
“Ignorant Customer Service”
Written on: 12/08/2012
I will not be ordering from Littlewoods again, I got the most ignorant reply to an email which I sent about late deliveries. A team manager then rang me this morning, I explained why I was unhappy & asked for a gesture of goodwill on Littlewoods part for all the hassle, he informed me that they do not offer compensation for late deliveries. I was not looking for compensation but simply a gesture of goodwill on their part to show they appreciated me as a customer. I had no apology from the... (read more)
Littlewoodsrep's Comment
Written on: 20/08/2012
HI,
We are sorry to hear that you were not happy with the response you received from our Customer Services advisior. Unfortunatelt, delivery dates can change dependent on various factors such as stock. With this in mind we would not be able to offer compensation for a delay to an order.
Our order tracking online is kept updated with any delays to your order. Should you wish to email us for any account specific information you can do so by emailing Help@littlewoods.co.uk.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
Swapnika's Comment
Written on: 19/10/2012
Now what about a return I have been waiting to return TV for the past 2 months every day we get a call asking is the TV picked up by yodel or someone and we say no .. they apologies and say this will be done in a day and managers are dealing with this and also a manager from yodel but no chance the managers are dealing with just 1 return for 2 months now ...... I do understand if the delivery dates are changed due to unavoidable circumstances then what about return ......... 2 months I have been trying to talk with one competent manager and they never talk not even bother and poor advisers are kept at front to bear all the anger ....... Its so annoying and stress when you speak with them and they go on giving dates after dates and we even said we will wait home for them for 3 weekends in a row to get rid this parcel and what happens ... nothing so Do I get compensation or goodwill for this issue ...........
don't bother just take this parcel that's more then enough .
Managers dealing on one issue for 1 month for 1 parcel ........ couldn't do it so whom should we complain.
S challa
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Doneanddusted's Comment
Written on: 21/08/2012
Hi Dave,
Littlewoods would do well to learn the difference between compensation (which btw I never asked for, it is Littlewoods who keep mentioning that word) & goodwill.
GOODWILL:
1. An attitude of kindness or friendliness; benevolence.
2. Cheerful acquiescence or willingness.
3. A good relationship, as of a business with its customers or a nation with other nations.
COMPENSATION:
1. The act of compensating or the state of being compensated.
2. Something, such as money, given or received as payment or reparation, as for a service or loss.
Reply to this comment
★☆☆☆☆
“By far the worst company. Thuggish customer service”
Written on: 19/07/2012 by Apx786
We ordered some cupboards, a whole set. They delivered the wrong cupboards 3 times! When they did deliver the right products they then delivered another set of cupboards which we now after several callss waiting for them to pick the up. Now if this was a small item I could have tucked them underneath somewhere where it will cause no obstruction to the kids. But these are massive cupboards and it's been 5 weeks and they still haven't picked them up. on the phone, customer service is... (read more)
Littlewoodsrep's Response to Apx786's Review
Written on: 23/07/2012
Hi Apx786,
We are very sorry to hear that your parcels have not been collected as yet and would like to help.
Please email us at Help@littlewoods.co.uk and we can arrange a collection date for you.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★★☆☆☆
“Avoid - terrible couriers....”
Written on: 12/07/2012
Failed deliveries, Failed return collections. Catalouge items themselves great but if you need to return item the couriers (in my instance YODEL) were awful, FAILED TO COLLECT ON ARRANGED DAY, made it very inconvenient to return items, had to make phone calls (x2) to rearrange, had to leave items with neighbours as at work when on day arranged for second attempt at collection. Littlewoods note- online companies only as good as the couriers they use. After this will close my account, plenty... (read more)
Littlewoodsrep's Comment
Written on: 14/07/2012
Hi,
We are sorry to hear that your collection did not take place when scheduled. We do offer a number of returns options other than courier collection. You can also return parcels free of charge via a Post Office or a local Collect+ store. You can visit the Collect+ website for details on your nearest store and more information on how to return a parcel.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“terrible rude employees and managers, stupid work by book”
Written on: 10/07/2012 by bahmen (4 reviews written)
terrible rude employees and managers all department are rude,they just do not listen to your concern and all they want to get off the line quick, i have opened an account with them i tried 1 full day to make transaction online but i could not, then i called them and they took all my bank detail and the transaction going through then the lady who was responsible for my transaction transfer me to her stupid manager and she was so so rude like you are talking to a stone she said your account... (read more)
Littlewoodsrep's Response to bahmen's Review
Written on: 14/07/2012
Hi Bahmen,
We are sorry to hear that you were not happy with your shopping experience with us and would like to investigate what happened.
You can email us at Help@Littlewoods.co.uk and we woudl be happy to look into this for you.
Many Thanks
Dave
Littlewoods Help Team
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Showing 21 - 30 of 104 Reviews
★☆☆☆☆
“They're absolutely useless, I ordered an Xbox and...”
Written on: 04/05/2012 by GlenSH
They're absolutely useless, I ordered an Xbox and wasn't told I would need to pay £35 up front at the time, it was only when I rang back on the delivery day that they told me I would need to pay, so of course I paid the money straight away and rang back to tell them I've paid and when the Xbox would be delivered, I got told "the next day". I book the day off work because there would be no other way to get it, got up at 8am and waited around till 2pm! I rang them again and asked if... (read more)
Littlewoodsrep's Response to GlenSH's Review
Written on: 08/05/2012
Hi GlenSH,
We're sorry to hear of the delays that you have experienced with this order. Our Account Security team do review all orders placed and may periodically stop orders while they perform more in depth security checks. This can lead to the original delivery estimate being extended slightly as in this instance.
If you like to email us at Help@Littlewoods.co.uk we would be happy to look into this query and provide more information.
Many Thanks
Dave
Littlewoods Help Team
Reply to this comment
★☆☆☆☆
“Would not recommend to anyone. I am waiting for them...”
Written on: 29/12/2011 by nadyabyrne77 (1 review written)
Would not recommend to anyone. I am waiting for them to pick up items for return over a month now. Service for people living in Ireland is awful. Dont waste your money!!!!! (read more)
Littlewoodsrep's Response to nadyabyrne77's Review
Written on: 05/01/2012
Hi Nadyabyrne77,
We're really sorry to hear this. A collection does not normally take this long to happen and we'd like to look into this for you.
You can email us at Help@Littlewoods.co.uk and we'd be more than happy to help.
Many Thanks
Lizzie
Littlewoods Company Representative.
Reply to this comment
★★★★☆
“Excellent delivery and communication”
Written on: 16/12/2011 by keironread
They inform you of what is happening with your purchase every step of the way a delivered a good quality item exactly when they said they would. I would definately recommend littlewoods to all my family and friends! They offer you interest free credit so you can spread the cost to your convienence. I would struggle to find a fault excellent service. I will be using their services again next christmas it takes any stress away and is delivered straight to the door (read more)
★☆☆☆☆
“Bad Customer Service ”
Written on: 09/10/2011
Bought leather suite of 3,2 and 1 seater after just a short while colour faded around the seams Complained and Littlewoods sent out Ecomaster to fix, this was done but again only lasted a short while. I then complained again and was advised that they would send out another technician but if the fault was not with the manufacturer then I would be charged £45.00. The technician came out and the report he made was a piece of fiction that JK Rowling would have been proud of, they said that it... (read more)
Guest's Comment
Written on: 03/11/2011
The Furniture Ombudsman regulates the inspection companies, which include Ecomaster, Homeserve and Servico, who all do work for major retailers in the UK.
I have, in the past been part of an independent team who reviewed and investigated these 3 companies and others and found that, contrary to your beliefs, they all offer a completely independent report on the public's furniture and, furthermore to that, the majority of cases are found to be manufacturing faults.
I don't usually comment but I fell people need to know that these companies are regulated and simply could not get away with being bias towards the retailer.
Reply to this comment
★☆☆☆☆
“DO NOT USE LITTLEWOODS!!!!!!!!! I have spent the last...”
Written on: 09/03/2011 by Nick321 (2 reviews written)
DO NOT USE LITTLEWOODS!!!!!!!!! I have spent the last two months trying to get over £300 back from Littlewoods after they made a complete mess of buying and delivery. They have not responded to many complaints other than send a standard acknowledgement. DO NOT USE LITTLEWOODS!!!!!!!!! (read more)
★☆☆☆☆
“ordered a hoody got duvet covers then told hoody out...”
Written on: 04/02/2011
ordered a hoody got duvet covers then told hoody out of stock, asked for refund, 2 weeks later no refund told they had not recieved return, gave them barcode on returns slip then they said they had it, now have to wait 14 days for refund, rubbish company, rubbish refunds and customer service terrible dont use (read more)
★☆☆☆☆
“Been a customer of Littlewoods since the 1980's but...”
Written on: 29/07/2010 by jwalkden (19 reviews written)
Been a customer of Littlewoods since the 1980's but recently experienced really poor customer service so I closed my account. Delivery of goods had generally been on time for items (over the years) but they refused to pay me the commission I was due with the excuse that now they did not issue cheques for less than £10 (when they have done so in the past). Obviously as my account was now closed I could not use the commission against goods any more. I wrote to them but was ignored. My advise... (read more)
★★★★☆
“Advantages: Interest free credit, Good selection, Free...”
Written on: 16/06/2010 by jonathan kelly (108 reviews written)
Advantages: Interest free credit, Good selection, Free delivery
Disadvantages: Higher prices than the other catalogues for the same goods
Have been a customer of Littlewoods catalogues for over 7 years.
Complaints are mainly about the clothes which are very poor quality if you buy their own brands. Wear them once or twice and then throw them away was what happened as they loose all their shape and so look like rags. I also bought a wall unit which turned out to be to big for the flat a...
(read more)
★★★★☆
“I really like Littlewoods. They may be expensive at...”
Written on: 19/11/2009
I really like Littlewoods. They may be expensive at times but they have excellent sales and promotions. No problems with returning items. good customer service. They are very handy when you don't have the cash to buy essentials, such as we just bought our little girl a new bed. The fact you can pay for more expensive items on credit for 52 weeks at 0 per cent interest is fab! (read more)
★☆☆☆☆
“I got a set of 3D glasses delivered to me by...”
Written on: 06/05/2011
I got a set of 3D glasses delivered to me by Littlewoods last January. They sent LG glasses instead of Samsung. I contacted them by email (a waste of time)I was finally told by email to buy the Samsung Glasses elseswhere and submit my receipt to their Dublin office and I would get as refund, which I did and forwarded to them on 13 March 2011 . 19 emails later & 6 phone calls still no satisfaction. Their aftersales customer service is absolutely diabolical I wouldnt buy as much as a box of... (read more)
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Showing 31 - 40 of 104 Reviews
★☆☆☆☆
“We recently got a littlewoods account to show we could...”
Written on: 04/04/2011
We recently got a littlewoods account to show we could get credit and pay it back every month ( we are trying to build up a credit rating)
We bought a few items and paid them off within a few months. We then purchased a diamond ring, found it to be faulty. It was purchased in October 2010 and they did not come to collect it until Jan 2011. Once collected I called littlewoods to tell them it had been sent back and could they tell me when we would get our money back. Littlewoods advised me...
(read more)
★☆☆☆☆
“Horrified by their customer service, unhelpful and...”
Written on: 24/03/2011
Horrified by their customer service, unhelpful and dont believe in "Customer is always right" slogan. Its all about making money for littlewoods and not having loyal customers. Never spend another penny there.. (read more)
★☆☆☆☆
“avoid them at all cost, im not one to complain usually...”
Written on: 08/02/2011
avoid them at all cost, im not one to complain usually but this company is the worst ive ever dealt withm should be able to give a score of 0 out 5 cos they dont deserve 1 out of 5. AVOID (read more)
★☆☆☆☆
“I ordered a Power Rangers figure for my grandson for...”
Written on: 22/12/2010
I ordered a Power Rangers figure for my grandson for Christmas that was "in stock" according to the website and would be delivered in 3 days. I had an e mail to say that the item would be delivered on 17th January as the figure was not in stock. I immediately e mailed to tell them that I was not pleased and asked what they were going to do about it. Had no answer. E mailed them again. Told there was a 4 day delay and to phone the priority line (premium number)Phoned and was put through to... (read more)
★☆☆☆☆
“Bad customer service. They keep you on hold and then...”
Written on: 01/12/2010 by ewcia (1 review written)
Bad customer service. They keep you on hold and then try to put through to somebody else. I also sent an e-mail asking about my order but I didn't got any feedback.They closed my account without any explanation. After while they said that I had problem with my credit card but I check this in my bank and they accept my payment. This is the worst online shop and the worst customer service. I can't recommend this web-side. (read more)
★☆☆☆☆
“i have been having problems with littlewoods for...”
Written on: 17/11/2010 by cheryl kerr (1 review written)
i have been having problems with littlewoods for months now due to fraud on my account and payments not being registered despite having proof that the payment have came out my account. i have been told continually by missed payments department that i have never made any payments!!! been on the phone for 35mins this time and have eventually got somewhere but enough is enough i am closing my account. i would never shop with littlewoods again (read more)
★☆☆☆☆
“Littlewoods does deliver on time if they actually have...”
Written on: 29/10/2010
Littlewoods does deliver on time if they actually have the stock in. However, they lose your payments frequently and then treat you like a criminal despite proof that you made the payment through the bank on time. Last year they did this 6 months in a row without even an apology. Now they have started doing it again. Really I wouldn't bother with Littlewoods, go and buy through someone who has a decent reconcilements and customer service department. I would never deal with this very rude... (read more)
★☆☆☆☆
“my nan order me a fridge freezer though her...”
Written on: 21/09/2010
my nan order me a fridge freezer though her littlewoods catologue as mine broke and im under going treatment for cancer with 2 young children, i have had seven delivery dates 1 being yesterday n have stil not recieved my fridge freezer, it has nearly been 3 weeks now,my nan has bin a customer for over 30 years and has never had a problam till now she and myself feel very let down as we have phoned numerous times and just keep getting pushed piller to post, we dont seem to be able to get an... (read more)
★★★★★
“I've been a customer of Littlewoods for 2 years now...”
Written on: 07/09/2010
I've been a customer of Littlewoods for 2 years now and I have always received great experience from their customer service. They might benefit from updating their stock though. :) (read more)
★★★★★
“I've been using Littlewoods for over 15 years and I...”
Written on: 25/07/2010
I've been using Littlewoods for over 15 years and I would say it is one of the better catalogues out there. I've always had excellent customer service, if I've bought an item and it's gone on sale before it is delivered, they have refunded me the difference and given it at sale price. I'm sorry that some of you have not had the best experience with Littlewoods but I have for the last 15 years and will continue to recommend it to friends and family. (read more)
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Showing 41 - 50 of 104 Reviews
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123456Ed's Response to Kathy3's Review
Written on: 01/05/2013
U excepted me but gave me no account number so can u get back to me please asiI would like to order fr u Mrs e drake
Rmdolby's Response to Kathy3's Review
Written on: 05/05/2013
littlewoods have been around for as long as i can remember.as i am a pensioner,do you know what it is like to see lovely ladies like myleen posing in your clothes when i would love to look nice,but, i am older and a size 18.and you dont advertise anything for us[ r m dolby]