Debenhams Reviews - www.debenhams.co.uk

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Latest Reviews

“Scheduled delivery failed to come and no phone contact”

Written on: 22/12/2014 by Jordynb118 (1 review written)

On friday I phoned confirmation for delivery with Furdeco who deliver for Debenhams and received their confirmation text. Delivery was scheduled for between 8am and 11am yesterday(sunday). They have my mobile number and asked for home number in case of problems. I waited home all day but no delivery and no contact regarding why. Tried calling the delivery company but their offices are closed weekends… Read Full Review

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“Where is my refund!!”

Written on: 19/12/2014 by Suzemc (1 review written)

Sent products back over 3 weeks ago and despite numerous phone calls I am still waiting on my refund. Avoid this service at all costs. Rude customer service staff… Read Full Review

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“The worst company for customer service”

Written on: 16/12/2014 by Sunilsachdev (1 review written)

Order no 700008543407 Ordered on 28 th nov, still waiting on 16 th dec. have rang 6 times, I am now expected to ring their couriers to track my order. I bought from debenhams and the not the couriers. Debenhams need to get in touch with the courier and inform me on where my order is. I just looked at the couriers review, if I knew what I know now I would have never ordered from debenhams. Call yourselves a department store is a joke. The big concern I have is I am being told now that I cannot… Read Full Review

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“ATROCIOUS ONLINE SERVICE”

Written on: 13/12/2014 by Gavin1959 (1 review written)

I ordered an item to give as a Christmas present. Today the 13th Dec. I rec'd an email informing me my order was cancelled & payment refunded. No explanation as to why. Reading the comments on here and on their FB page I won't be shopping with Debenhams again… Read Full Review

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“avoid online order!!!”

Written on: 09/12/2014 by richards90 (1 review written)

ordered two items online, one arrived within 2 days no problem but when tracking the item it says that i had in fact recieved the item i was actually waiting for. in order to get in touch with customer services to inform them of their mess up they have the cheek to only provide 0844 numbers where i was then told yes your item was sent back as it was unfit for delivery, would you like a refund as they are no longer in stock...DUH!! didnt have an email or a phonecall from anyone to inform me i… Read Full Review

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“ Krups dolca gusto mini me coffee machine”

Written on: 01/12/2014 by janeane10 (1 review written)

Very noisy although makes a nice coffee you only get six pods with this machine. Three coffee and three mik, instructions very unclear on the krups, pictures no writing instructions , Easier to read on line. Downlload the pdf instructions on line then print or send to adobe this makes life a lot easier… Read Full Review

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“USLESS DELIVERY SYSTEM ”

Written on: 21/11/2014

I ordered 2 items. One being the Clarisonic and one some make up. i received the order promptly but when opening it only one of the items has been sent to me. i paid for both and the delivery note stated both had been shipped to me. To top this off the clarisonic which i had spent over £100 had been opened and the box was ripped. Like it has just been picked up of a shelf in a store! it didn't look brand new at all. I have contacted their customer serves and after being on hold for 10 minutes… Read Full Review

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“Rubbish!”

Written on: 18/11/2014 by ikLoomis159 (1 review written)

made an online order on 03/11/14- apparently it was despatched on 10/11/14 and 5 days later still not received!! Been on hold to customer services now for nearly 1 hour...NOT GOOD ENOUGH! Will not be shopping with Debenhams ever again!… Read Full Review

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“Dress was so creased spent over an hour ironing it”

Written on: 13/11/2014 by twins13 (1 review written)

ordered online for click and collect parcel was at local store 2 days later :) when a staff member came back with my parcel i thought that can't be my John Rocha dress as the bag was 12ins x12ins and the dress was a satin 1950 prom dress with a double petti coat (the ones what flare outwards) got home and it was so creased . i needed it for that evening out so had to wear it. spent over an hour ironing all the layers. i was so upset. here was me thinking it would come on a nice coat hanger and… Read Full Review

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“Useless”

Written on: 01/11/2014 by KArenaS (1 review written)

wanted to contact a store to check stock, given incorrect department and no answer. Called customer services charged for the pleasure they could not get thru so asked me to call the store as they are not allowed to call customers back. A frustrating and costly experience. John Lewis gave me quick clear accurate information ordered they are a dream to deal with. Will avoid buying from debenhams plus find the stores a bit messy and difficult to find the product you want… Read Full Review

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“4 times calling at £6”

Written on: 04/10/2014 by jbDodd331 (1 review written)

1 piece of my order not received & was told to ring back 4 times,they only now have said they will contact concession and call me back but had to ring back to find out they will contact me back in 3 DAYS & its already been 2 weeks, beautiful items for sale but lose any saving & free p&p having to chase never arriving items. very disappointed in what I thought was an higher class shop. terrible… Read Full Review

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“ lunch at Debehams cafe in Rushmere ”

Written on: 22/08/2014 by trevoe (1 review written)

Had chicken curry and chips lunch with my partner at Rushmere Complex in Craigavon. The chips were hard inside and the curry was like a watery sauce with a few minute pieces of chicken dotted through it. It was awful and i will not be back… Read Full Review

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“Dirty, dirty, dirty”

Written on: 17/08/2014 by Hunterq183 (1 review written)

The store facilities are very dirty. The store needs to get cleaners on board. I had an awful experience whilst using the customers facilities… Read Full Review

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“worst customer service - online ordeing”

Written on: 01/08/2014 by yxAustin237 (1 review written)

Customer service does not exist. No-one actually wants to help you even if it is Debenhams who are at fault. Exceedingly slow to process returns, I am actually wondering if I will ever get my money back. I have asked to close my account and even this has not happened. Shop anywhere but here, if you have a problem you may as well give up. One star is one star too many… Read Full Review

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“DONT BUY FROM DEDENHAMS ONLINE!!”

Written on: 22/07/2014 by Corneliusr57 (1 review written)

I ordered 2 bikini tops online 4 days before going away. I PAID THE £4.99 FOR NEXT DAY DELIVERY - did not arrive even though their 'order status' said it had been dispatched. Rang customer services who said I would definitely get it the following day - NO SHOW! I had to travel up to their London branch and had to make do with another size. Have come back from my holiday and still no delivery 12 DAYS LATER!! Rang customer services AGAIN who do not know what has happened with the order. I have… Read Full Review

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“Worst customer service”

Written on: 01/07/2014 by Alexaclare (1 review written)

I ordered a dress for an event 2 weeks ago. I paid extra for next day delivery. My dress did not show up in time, Debenhams had no solution to my problem and could only offer a refund for the delivery, which 2 weeks later has still not been refunded. I have called the service 5 times now and each time have been promised a call back which has never happened. The dress arrived after the event that I needed it for and Debenham's solution was to tell me to take it to my nearest store for a… Read Full Review

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“They Just dont Care”

Written on: 19/06/2014 by Franklin1 (1 review written)

As someone who works in a customer facing role I understand the importance of empathy and concern towards customer concerns - even if I didn't necessarily agree with their views. I had thought that a big High Street brand like Debenhams would be kings of customer service - how wrong was i! Their returns policy actually conflicts with your basic consumer rights - but they seem unconcerned about this. For me the cost of the item in question was trivial in comparison to the loss of trust I now… Read Full Review

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“Awful Customer Service”

Written on: 09/06/2014 by Underwood430 (1 review written)

The customer service teams just don’t care. I placed an order on the 27th May 2014 (716858834). I was sent the wrong order. I called you and you said you would collect the wrong item and re-send the correct item. You did neither. Second call to yourselves. You advised items would be on the way. Still items not received and still no collection. On the 6th June a Myhermes driver arrived for a collection but no parcel delivered. Ring you up again for the third time. (I am being charged to… Read Full Review

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“Appalling STAY CLEAR OF DEBENHAMS ”

Written on: 09/06/2014 by MacGregorea377 (1 review written)

DELIVERY WITHIN TWO WEEKS! NO PROBLEM MADAM!! Utter rubbish, the most unhelpful company I have ever dealt with!… Read Full Review

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“Deliveries”

Written on: 30/04/2014 by Outraged666 (1 review written)

You order some item in good faith believing in the promise of the ad. Nothing is true you have been gulled. Ringing the stores exposes you to ridicule politely expressed. I deeply regret at having anything to do with this company… Read Full Review

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