Debenhams www.debenhams.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Usless timewasting website ”
Written on: 23/05/2013
tried to buy on line....what a waste of time. how can Debanhams be in buisness when they are so rubbish. worst ever on line experience. Avoid Avoid Avoid (read more)
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★☆☆☆☆
“terible delivery and collection”
Written on: 19/05/2013 by DeanRandall (1 review written)
After re modelling my kitchen I put a table and chairs together and found table damaged, plus found chair coverings where a dark brown and not black. when I rang Debenhams they said the item description for the chairs was BLACK leather effect but in fact are dark brown (very mis-leading) and they would exchange the table, So I agreed to keep the chairs at a 20% discount (only so the wood on the chairs would match the table and I then would recover the chairs in a black material) They told me... (read more)
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★☆☆☆☆
“Debenhams online... Terrible!”
Written on: 18/05/2013
Terrible, terrible, terrible!!! I ordered two pairs of shoes from Debenhams online, I recieved them within two days... Great i thought. None of the shoes fitted so I sent both pairs back in ONE parcel. The same ONE parcel they arrived in. Within a few days I received my refund... For one pair of shoes. I gave it a few more days but didnt recieve the refund for the other pair. When i contacted customer services, they investigated and said that they had only recieved one pair of shoes. How... (read more)
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★☆☆☆☆
“Terrible service and very unhelpful customer service . ”
Written on: 24/04/2013 by nighttime
I ordered three items online and only two arrived, so rang customer service to be told nine days later item was cancelled and was out of stock when ordered. No email was sent and the help line was very unhelpful. Will never use this service again and feel very disappointed with debenhams,will stick with John Lewis or Marks and Spencer in future. (read more)
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★☆☆☆☆
“Ridiculous Customer Service”
Written on: 13/04/2013 by azeemsheikh (1 review written)
I cannot fault the product I bought but the Debenhams customer service is quite frankly ridiculous. My order wasn't received even a week after placing it. On calling customer service I was twice told someone would call back in 24 hours after checking what had happened. No one did so I called a third time on which I was told it would be 72 hours which as it was now Saturday wouldn't be till the following Wednesday. A whole 2 weeks after placing the order. I told them this wasn't good enough... (read more)
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★☆☆☆☆
“reserved my 7 yr olds coat for 1hour... then sold it....”
Written on: 05/04/2013 by rianoddy
telephoned to check stock in store, as online was all gone in my 7 yr old daughters size.. the staff went to the stand,, and found the coat.i asked them to reserve it for a couple of hours, as i need to get into the city as i live in the county.. give me an hour.. they said yes.and took my details. arrive an hour later to find staff very confussed as to who took the call..then asked me to go check other counters and the rail where coats were???. then a women much senior then approched me... (read more)
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★☆☆☆☆
“Poor online service and poor customer service!”
Written on: 25/03/2013
Tried to order online a clarins duo cleanser and toner. Was unable to put in correct delivery details, kept reverting back to incorrect ones! Hence I phoned the 0844 and spent 28 minutes trying to place the order. Straight after doing so, had to cancel the order as lady had not entered code for free delivery, (as had stated). I was assured no money would come out of my account - and received email to that effect. Eventually started order process over telephone all over again with free... (read more)
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★☆☆☆☆
“Worst on line service I have experienced in a long time”
Written on: 22/03/2013
At sale times it is a non event,I'm in the Middle East and every time I try to shop on line it is a nightmare,this has been on quite a few times,when I try to place an order it takes for ever,like today the 22/03/2013,I just give up ,there's only much you can take,so sort your system out. (read more)
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★★★★☆
“Good experience, fast shipping”
Written on: 07/03/2013 by MrsPickles (4 reviews written)
I placed an order online for two handbags and some lingerie. It was all on sale so I decided to order online rather than go to my local store and risk it being out of stock. Everything arrived in about two days and they were well-packed and in good shape. I decided to return all but one bag, only because some of the items looked a bit different than I expected. However, the quality was good and I have no complaints about the items, they were simply not what I needed or expected. I returned... (read more)
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★☆☆☆☆
“How do you get online to see your account.”
Written on: 25/02/2013
Have been able to get into my account online about Three times in the last two months.Have contacted Customer Services at least EIGHT times which has cost me over £15 in phone calls to this 0844 or what ever it is number. When I did get through they changed my Password, every time it worked about twice but am still unable to log into my account again now. Thinking of getting rid of my card and use another store where you can get into your account online. (read more)
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Showing 1 - 10 of 117 Reviews
★☆☆☆☆
“Order arrived late and damaged”
Written on: 21/02/2013
I ordered 3 pairs of boxer shorts on line, waited over a week, when they finally arrived in store the boxes were damaged. This is not the worse part, I have emailed and each time I receive an automatic response followed by an email 4 days later, saying how sorry they are! It is by far the worse customer services I have ever experienced! When you respond to the email it automatically creates another job number and email which they respond to in another 4 days. Truly dreadful!! Don't use... (read more)
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★☆☆☆☆
“took my money but no goods”
Written on: 20/02/2013
I ordered a pair of jeans for my husbands xmas present. They took money from my account but the jeans never arrived. Rang customer services and they have no record of my order. I now have to email head office and explain with a copy of my bank statement to prove. Very bad service. Has anyone else had this problem? (read more)
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★☆☆☆☆
“ONLINE SHOPPING AT DEBENHAMS IS A NIGHTMARE.....DONT...”
Written on: 18/02/2013
I ORDERED TWO PAIRS OF BOOTS FROM DEBENHAMS ONLINE AND DID NOT RECIEVE CONFORMATION OF MY ORDER OR AN ORDER NUMBER SO I HAD NO PROOF OF PURCHASE WHEN TRYING TO COLLECT THE ITEMS FROM THE ROMFORD BRANCH AFTER MANY PHONE CALLS TO THE CALL CENTRE I MANAGED TO GET AN ORDER NUMBER....THE WEBSITE STATED THEY WOULD BE DELIVERED TO STORE WITHIN 2-4 DAYS..THEY FINALLY ARRIVE NINE DAYS LATER NO APOLOGY OR EXPLANATION AS TO WHY I WAS NOT CONTACTED VIA EMAIL OR TELEPHONE TO KEEP ME UPDATED ....I WOULD... (read more)
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★☆☆☆☆
“What service!”
Written on: 17/02/2013
I was thrilled to see that Debenhams had the Breville sandwich toaster I wanted at a good price and I could collect at my local store. The site stated I would receive the item in 2-4 working days. I received an email on the day of order saying it was being processed and I would get an update shortly. I was told I could track my order through a link. They took my money on that day. That was the last I heard!! I tried to track the order but received a message saying it wouldn't work. After 6... (read more)
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★☆☆☆☆
“WORST EXPERIENCE EVER!!”
Written on: 13/02/2013 by chongpercy
Have ordered from debenhams alot before but don't think I will do it anymore. I ordered a pair of wellingtons back in Dec, arrived quick but opened up with 2 different sizes wellingtons. even my 4 years old son had a laugh and could tell one is bigger than another. I returned with free post lable on internet but not heard from them since. Lukcy I have taken photos of the wellingtons, original receipt, and return postal proof. emailed them all to the head office email and explain what's... (read more)
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★☆☆☆☆
“Poor Customer Service”
Written on: 29/01/2013 by whites2088 (4 reviews written)
I have ordered 3 times from this company; first time very pleased everything ok. The other 2 times I experienced poor service. They delivered an item to the wrong address and the lady who received the parcel phoned them. They would not refund me or send a replacement until the item was returned to them. The item was now out of stock so I asked if the courier could pick up the item and deliver to me. I was told they could not contact the couriers! I eventually got a refund by emailing a... (read more)
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★☆☆☆☆
“Tantamount to Theft”
Written on: 27/01/2013 by David22
I ordered five items of clothing from Debenhams on January 2nd. Now more than three weeks later I have received two of the items. The other three I am in the process of chasing refunds for, and this process involves being fobbed off by email by different members of the customer services team every three or four days. Will never order from Debenhams again, and will never shop in a Debenhams high street store again either. (read more)
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★☆☆☆☆
“The worst online order i have ever had. ”
Written on: 03/01/2013 by Ianmo
I can only describe my order with debenhams as atrocious. made an online order to get Delivered to my local livingston branch. Had an email saying my order was available for collet.I was given for bags containing my order. On arraving home only to discover items were missing and one plate was cracked.Phoned debenhams customer services to contact livingston ,only to be informed the rest of my order was still at the store *I* had left it.I pointed out i didn't make a mistake was the girl... (read more)
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★☆☆☆☆
“Worst service EVER!”
Written on: 29/12/2012 by Malsands (1 review written)
Firstly, i only gave one star because I had to give a rating. Debenhams online service doesnt deserve this. I ordered my three bridesmaid dresses online as I currently live in America. I had them delivered to my bridesmaids, two to one address and one to the third bridesmaid. One of the two dresses arrived after about a week. My friend called to see where the second one was to be told it was "probably" sent as a second package. A week after that she called again to be told that they only... (read more)
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★☆☆☆☆
“WORST COMPANY IS DEBENHAMS..... NO CUSTOMER SERVICES...”
Written on: 28/12/2012 by Libran_Chick (1 review written)
I have just tried to spend nearly 2 hours trying to spend £78 online at debenhams, as I have 2 x £30 vouchers, that area about to run out. I went to call them but their call numbers are 5p and 10p per minute. I went on to SAYNOTO0870.COM, and typed in this number 08445 616 161 and tried the 01873 number, but this has been taken out of service. I then rang head office on 020 7408 4444 and [name removed] who refused to give me her surname to write a letter, has hung up on me twice. I... (read more)
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Showing 11 - 20 of 117 Reviews
★☆☆☆☆
“Guest Dis-service On line”
Written on: 27/12/2012 by akkennedy (1 review written)
I have to say, with great suprise that the on line experience with Debenhams is apalling. Then when you get through to customer service the computer says no! In this day and age get your online act together Debenhams. (read more)
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★☆☆☆☆
“RUBBISH ONLINE SERVICE”
Written on: 21/12/2012
I placed an order last week Friday, and got my confirmation that I would get it in 4-5 working days, I ordered three items, got two in three days but the last one took over 5 days which is a disappointment as it was a xmas present,so I have to go in the store to purchase it instead, what a let down as it came from a different warehouse, so the moral of the story is best to just buy instore instead of using their online service, not impressed!!! (read more)
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★☆☆☆☆
“Rubbish company. Never buy from them again”
Written on: 13/12/2012 by rj1990 (2 reviews written)
Customer service is a joke. Took my money straight away and no delivery. Kept calling them and the answer is I have just to wait more than 10 working days. When I said I want to cancel my order. They told me I can't. I just have to wait for the product to reach me first. What the... f*ck. (read more)
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★★★★★
“horrendously good service”
Written on: 10/12/2012 by BigH123
decent stuff to buy onlone but it never did turn up to my door, i still wonder where my delivery got to (read more)
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★☆☆☆☆
“Terrible customer service”
Written on: 08/12/2012
I've tried over 5 times to reset my password to the website, am now locked out and still having received an email with my new password. After look on on-line help tried to chat to a member of Debenham's customer service on-line, but was told service was not working. So was left with no choice other than to phone their 5 pence a minute customer service number. Was on the phone for ages and still can't login to my on-line account, all I was told was a lot of customers are phoning up about this... (read more)
Visit debenhams.co.ukKielech's Comment
Written on: 15/01/2013
I ordered Jasper Conran dressing rope size 16-18 on 11-01 -2013 and surprise surprise I received denim trousers size 12 !!! 14-01 2013 JOKE .I returned them strait to the nearest store ,simply waist of time!!! Edyta
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★☆☆☆☆
“Never buy online from Debenhams , they make fool of...”
Written on: 04/12/2012
I ordered shoes-Trainer online - It was displayed product will be delivered within with 2-5 working days.We tried tracking online , but website always showed under maintenance After 7 working days when these was no trace of of product went to store , they said online service is new service so in bad state. Tried calling customer care , they advise because of high volumes due to X-mas sale delays and slapped on my face their usual apology and also advise it may take up to 6 working days but... (read more)
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★☆☆☆☆
“Rubbish”
Written on: 23/11/2012 by Cheslyn60
Placed an order for 6 items, 2 of them inaccurate delivery!!!!. Discount code received the day after it expired!!! They refused to apply it to my order despite evidence that it had been their mistake and I am a card holder. Card now shredded. Debenhams is a rubbish store, When a discount code was held up in the post Bodens applied it within 24 hours. Difference between rubbish service and good service. (read more)
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★★★★★
“amazingly good service.”
Written on: 19/11/2012 by helllibob
I ordered 4 products from debenhams for christmas presents (all being sweets / chocolate). I then afterwards decided to look at some online reviews and was then incredibly concerned!!! However in my experience the reviews were completely wrong. All 4 items came in one delivery,4 days after ordering. All bubble wrapped and as good a quality as what I had seen in the shop. The only criticism is that the "online tracking" system did not work, however I rang up someone from customer services... (read more)
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★☆☆☆☆
“ABYSMAL - DO NOT USE”
Written on: 18/11/2012
Seriously, in three words DO NO USE! Debenhams online is simply awful. I have made 4 phone calls, each taking about 20 minutes (tonight's 38!) and have still not received my order I placed three weeks ago! I've heard everything from an "incorrect label" to a non-delivering courier, to a "we don't guarantee any date for delivery, it's an average"! Honestly, just awful. If you ask me, look on ebay or amazon, you'll find what you want and the service you receive will probably be better, at... (read more)
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★☆☆☆☆
“Customer Services for Card”
Written on: 13/11/2012
Customer Card Services gives Debenhams a bad name. After going through the automated service to finally reach a Customer Service Off-shore call centre I was cut off without getting the issue resolved. Had to go through the process again with no satisfaction. Was advised to go back to the Debenhams Customer Support. Now I'm hunting around the website looking for the appropriate number. I'm cancelling my card and won't use Debenhams anymore! (read more)
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Showing 21 - 30 of 117 Reviews
★☆☆☆☆
“worst company ever. please dont buy from them..”
Written on: 30/10/2012
online or otherwise!! absolute joke they are. trading standards should investigate as soon as possible. As far as my case goes they have breached numerous laws. (read more)
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★☆☆☆☆
“PLAIN AWFUL!”
Written on: 09/10/2012 by familyfanatics (1 review written)
Be warned! Check your bills!! I have had 3 seperate parcels go missing on different occassions. When I reordered they charged me twice...had I not of noticed they would of kept 2 lots of money! When I asked the tel;ephone person about it I was told that "their couriers have a bit of a reputation!" I was blown away! Why is a large store like Debenhams using a rubbish unreputable courier that is damaging their rapport! They really just dont care once they have your money. No appologies or... (read more)
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★☆☆☆☆
“utterly disgraceful service”
Written on: 03/10/2012 by Gorbalite (1 review written)
Where do i start.... ordered a sofa set online ,no problems £1350 authorised and taken from my bank account...wait a min oh heres an email 3 hours later my order has been cancelled due to failed security check ..what a load of rubbish,i have bought for years on internet without any problems ever! So there is no contact number or return email address on this auto generated email...telephoned customer service who stated " under data protection legislation we cant tell you why you... (read more)
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★☆☆☆☆
“Worst service ever”
Written on: 30/09/2012
Ordered a few items online. when i went to track the items the order had "magically" been cancelled so no goods were received. after two phone calls and 30 minutes i got through to costumer service only to be told she had no clue why it was cancelled because the items where in stock (a different customer service lady would later deny that i was told this??!) any way my money was taken but no goods! that was nearly a 4 days ago and still no refund.. (read more)
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★☆☆☆☆
“Debenhams, Worst Ever Company”
Written on: 28/09/2012
I ordered a dress and bolero, when it arrived the parcel only had the dress in it, I phoned the cutomer care line and she said they would be in touch within 72 hours , 8 days later I still had not had a call so I called again , this time I spoke to the resolutions department, he said that the company that Debenhams get the outfits from had not replied and I said why dont you give them a call and he replied we dont have a number for them, I said so when were you going to let me know about the... (read more)
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★☆☆☆☆
“shameless”
Written on: 28/09/2012
I ordered some things on line from Debenhams then i cancelled i was told i will get my refund. I have called them on their expensive phone 4 times day and night but they all come up with lies. l told them what i need is my money because i do not have their goods.l ordered on the 5th of September this year but up to now no refund. (read more)
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★☆☆☆☆
“NO REFUND SENT ALTHOUGH THEY HAD GOODS BACK”
Written on: 20/09/2012 by sarah graves (1 review written)
I ORDERED ON THE INTERNET. KITCHEN ACCESSORIES ARRIVED AND WERE NOT THE STANDARD I WAS EXPECTING SO I RETURNED WITHIN 2 DAYS. A MONTH LATER I HAVE RECEIVED A REFUND FOR ONE ITEM BUT AS STILL WAITING FOR £25.00 AS THEY DID NOT BOOK THEM BACK IN CORRECTLY. I HAVE MADE THREE PHONE CALLS, EACH FOR OVER TEN MINS TO A 0844 NUMBER, THEY CAN NOT CALL ME BACK AND HAS PROBABLY COST ME A FORTUNE. I AM NOW GOING TO CUT MY LOSSES BUT PLEASE THINK TWICE BEFORE ORDERING - THEY ARE A NIGHTMARE (read more)
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★☆☆☆☆
“Useless!”
Written on: 29/08/2012 by Mrs_l
I ordered two pairs of men's chinos in different colours. They seemed to be taking way too long to arrive so I phoned Debenhams customer services to be told that the items had been delivered 6 days ago and had been left in the porch. Well, we don't have a porch and definately had not seen the items. So I told the girl on this phone and she disappeared for a long time, only to come back and say that the courier must have looked for a safe place to put the items and in not finding one, sent... (read more)
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★☆☆☆☆
“tracking what tracking”
Written on: 21/08/2012 by howarddiana (1 review written)
Very pleased to get the item (bathmat)in sale online. First time user of online service and wanted delivery to store. On first day it said dispatched. Next day it said that my goods not eligible for collection! Waited another 4 days- still said dispatched- nothing to say where it was. Rang customer service- a very green advisor who basically said I have no idea where your item is- it must be delayed. I said that the tracking had not been updated since day 1. He said there must be a delay.... (read more)
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★☆☆☆☆
“Debenhams online ordering awful!”
Written on: 17/08/2012
I ordered a number of items in the sale online and whilst on website a code popped on screen which entitled me to a further 10% off my order. When I entered the code I hadn't realised that the system had not accepted it and I went through to payment. Only after my transaction was complete did I realise. So I called customer services who advised that I should cancel my order and start again. I have two young children (one only three months) so they suggested they would do it for me. A... (read more)
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Showing 31 - 40 of 117 Reviews
★☆☆☆☆
“Is Wales not part of Great Britain anymore ?”
Written on: 05/08/2012
My sister purchased an umbrella in Debenhams Torquay Devon branch, it was faulty it would not stay up. Tried to return it to Cardiff Wales branch of Debenhams only to be told sorry bought in a different country with different currency and we haven,t got that umbrella here, my sister was stood in front of a display of same umbrella. Unbelieveable ! wouldn't help at all.Another customer lost (read more)
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★☆☆☆☆
“Unreliable”
Written on: 16/07/2012
Ordered a £1700 laptop on Thursday and paid extra for a specified delivery date (in this case Saturday). Waited in all day Saturday and the item not delivered. Took two phone calls on Monday morning to establish that there had been a problem with the supplier and I could either choose a new delivery date or cancel the order. Although the people I spoke to on the phone were courteous enough it is clear that Debenhams have absolutely no quality procedures in place whatsoever (read more)
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★★★★★
“Great Website and Delivery”
Written on: 10/07/2012
I ordered a dress on a Sunday and by Thursday, I had it delivered in perfectly good conditions. It was just as it was online and was very well packed. I would definitely recommend this Website to friends or family and will use it in the future! (read more)
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★☆☆☆☆
“Horrible delivery service”
Written on: 25/06/2012
I wish I had read some reviews before placing my order. The item never arrived, there was no phone call, no card left although their website mentioned that three deliveries have been attempted. I would not recommend it to anyone. (read more)
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★☆☆☆☆
“Absolutely disgraceful delivery service”
Written on: 01/06/2012
I ordered on a Tuesday some items that were in stock. The items were showing as despatched on the following Monday. It's now Friday and no sign of the goods. I telephoned customer services to inquire how long the expected time is between despatch and delivery. The lady said that despatch actually meant despatch to the courier which could take a couple of days, and then the goods would be delivered. In the mean time I ordered one of the items from John Lewis as I need the dress for a... (read more)
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★★★★★
“LG washing machine order”
Written on: 18/05/2012 by carolB123 (13 reviews written)
Purchased an LG washing machine from Debenhams on . Next day delivery and not a hitch. 14 days later the machine breaks down,called LG customer services as instructed on website. 1hour to get through and then told that all operators were bus and they would call me back,waited for 5 hours, still no call back from LG. Called them back at 7pm and they took my details and told me that an engineer would call me back and make arrangements for repair. I went on to ask how long would it be for the... (read more)
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★☆☆☆☆
“Time Slip between Despatched and Delivery”
Written on: 10/05/2012 by clairemcg
I have now used Debenhams.co.uk 3 times and each time I have received an email to say the item had been despatched for it to be delivered more than 24 hours later. I was lead to believe they use Couriers and therefore should arrive on same day when tagged Despatched' (read more)
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★☆☆☆☆
“Appalling service”
Written on: 30/04/2012
placed an order for two bridesmaids dresses, charged my card and then sent an email saying order was cancelled due to internal security reasons. when I phoned they could not tell me what the reasons were "for security purposes", one girl tried to suggest the high value of the order - 389 euro - hardly! The funds had been taken from my card so there was no issue with payment. I asked how I could get my items and basically they couldn't help! Absolutely pathetic service - avoid at all costs (read more)
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★☆☆☆☆
“one word: Disappointment!”
Written on: 28/04/2012
I purchased two pairs of shoes last Friday online. The process went fine and i received a PO number. On Monday i found an email stating the order had been cancelled due to the data inputted not matching my card details. I called up Amex to ensure there's nothing wrong with my card. They said the card is fine, and the fact that i used the card over the weekend with no problems, the issue is not with Amex. I phoned Debenehams customer servcies and they read out all the data i inputted online... (read more)
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★☆☆☆☆
“100% failure - do not use.”
Written on: 23/04/2012 by drumskeacity
Only used online service twice and did not receive purchases twice so I would recommend to avoid at all costs. 1.At Christmas items I ordered were not delivered, I received no communication from debenhams or courier. Order placed 3 weeks prior to Christmas and 4 days before Christmas I called to find out when I would get the items. Parcels were supposedly damaged and returned to them via the courier and I would not be receiving them. My children went without some presents as it was too late... (read more)
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Showing 41 - 50 of 117 Reviews
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Kielech's Comment
Written on: 15/01/2013
I ordered Jasper Conran dressing robe size 16-18 on 11-01-2013 and surprise surprise I received denim trousers size 12 !!! 14-01-2013 JOKE .i returned them strait to my local store no apology and big problem with return as shop assistant stated that she is not allowed to refund money for trousers because on delivery note is dressing robe TERRIBLE!! !!! Waist of time!!! Edyta