Home Bargains Reviews

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★★☆☆☆
2.4 / 5
71
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  • Quality of service

  • Layout of shop

  • Value For Money

Summary

Tell us what you think of Home Bargains. Read our reviews and write your own letting us know whether you agree or disagree. Especially with the Credit Crunch stores like Home Bargains can help familys save money while still getting all the things they needs. Is Home Bargains full of Bargains? Or is it just another cheap high street shop.
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Home Bargains

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Latest Reviews

★☆☆☆☆

“Rubbish manager with no common sense or training.”

Written on: 17/08/2015 by DesparateDan (1 review written)

I tried to return a length of reed fencing that was broken into several bits. The managers response was lousy saying he wouldn't exchange or refund the good as a previous customer had returned the goods and it was marked as such on the packaging… Read Full Review

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★☆☆☆☆

“Made to feel like a liar when returning faulty item”

Written on: 16/08/2015

Assistant deputy manager insisted we needed a receipt for return of a faulty pet toy that fell apart in 5 minutes. It was dangerous and could have caused dog to choke but all she was concerned about was the fact we could have bought it from Tescos! Tried to explain that we didnt need a receipt ... we had ccard stub plus witness. I had a trolley load of shopping that I left there unpurchased as we were so disgusted by the staff's attitude. Talk about needing training in customer relations! For… Read Full Review

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★☆☆☆☆

“Dangerous fire logs and no customer care.”

Written on: 21/07/2015 by JAT190650 (1 review written)

I have had a dreadful experience with Fire logs purchased from Home Bargains - two placed on top of my dying fire twisted and caused the fire front to fall forward. The logs burned my marble and granite fire and could have caused a serious house fire had I not stayed in the room and tried to push back the fierce flames. I have tried to get someone to deal with this, not one enquiry about the state of me or my fireplace, no-one has asked to see the damage. They have though offered me a free… Read Full Review

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★★★★★

“Excellent”

Written on: 19/07/2015 by Brady491 (1 review written)

I went to my new store in holywell and as I walked in i was very imimpressed with how clean it was. The staff looked really smart and I was served by a girl  who was very friendly and also helped find the product I wanted. I would highly recommend the store in holywell it's the best one I've ever been into. I will be making this my main shop… Read Full Review

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★★★☆☆

“Brierley Hill Branch”

Written on: 18/07/2015 by tiBrady335 (1 review written)

Home Bargains have plenty! However I find certain members of staff extremely rude. Manners cost nothing, neither does common decency. I go to the Brierley Hill store store every fortnight.. I dont know how one woman in particular has managed to keep her job.. does anybody check up on them? Umm it's doubtful and that's the trouble with these discount stores.. does any one recieve any sort of customer care training??? … Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 07/07/2015 by GabrielDunn9 (1 review written)

ordered something on line going to be delivered to collect in store within 1-3 days... not even dispatched till i complained even then still waiting for a call from the store to say its delivered\. complained on line 5 hours ago and still no reply received allthough not much you can say when you deliver any service thats utter lies and deceit… Read Full Review

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★☆☆☆☆

“Terrible service, no goods, no reply to queries.”

Written on: 26/06/2015 by elterry (1 review written)

I ordered a nest of tables online,and was quoted '3 days delivery, or less.' A week later, I have nothing. This company head office refuses to speak on the phone about online orders, and the shop maintains they know nothing. It is like battling through thick fog, dealing with them. I'm hoping I don't have to go the Trading Standards route to get my money back, but if there service on refunds is like their delivery service, it's a distinct possibility. They are, quite simply, the worse, most… Read Full Review

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★☆☆☆☆

“DON'T WORK FOR HOME BARGAINS !! ”

Written on: 16/06/2015 by 178Harding (1 review written)

I would give no stars if that was an option. I worked at the store in West Bromwich. The management and area manager are a total disgrace. Rude, have no manners and treat staff like rubbish. We use to have so many complaints from customers about how poor this company is. the amount of customers having a go at till staff because management don't rush to do returns or voids. Stock takes were a nightmare because how late we had to stay; Not many staff work there. But won't employ more staff. The… Read Full Review

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★★☆☆☆

“Manners cost nothing”

Written on: 15/04/2015 by Cardiffornia (1 review written)

Had a little trot up to Albany Rd HB's today and came away absolutely fuming. I was served by a vacuous troll. She made the Mona Lisa look like she was tripping on acid. She made zero eye contact and when she didn't give me the price of my goods, I had to ask her, to which she mumbled the price. NO PLEASE, NO THANKYOU. The vacuous one ignored me putting my goods in the bag and just held out my receipt until I finished. NO THANKYOU again. Disgusting service. Next time, I'll deliberately pay with… Read Full Review

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Youngandaimless's Response to Cardiffornia's Review

Written on: 14/05/2015

You should try working for the company. I am a polite and cheery worker but i was destroyed working there, i was belittle, threatened, had my pay withheld, managers called me a vicious insults infront of customers and at the end of it all after i quit they are STILL withholding the money they owe me.

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★★★★☆

“great for young families”

Written on: 09/03/2015 by Hartry282 (1 review written)

I went to our local home bargains in Tonypandy for the first time last weekend, this store is great for low income families and anyone with young children which I assume is the customer market they are targeting. However I did pick up some really good offers there that surprised me. My doughter in law shops there every week and feels that she can also afford to give the children a treat which these days can be a struggle for young families. I do think they could not have items so cramped and… Read Full Review

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★★★★★

“Excellent staff at Letchworth”

Written on: 25/02/2015 by Photoprof (1 review written)

I have visited the Letchworth store on four occasions and I cannot praise the staff enough. Very helpful and willing to go the 'extra mile'. In particular, I should like to single out the person I dealt with . Upon seeing that I had a trolley full of compressed logs, he took the initiative and asked if I would like him to take the trolley to the car park. Having thanked him and explained that this was not necessary, he helped me find several other products and then arranged for me to collect… Read Full Review

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★☆☆☆☆

“smut on the shop floor!!!”

Written on: 24/02/2015 by MessiahSheridan (1 review written)

I was extremely shocked when I overheard a female manager, showing a female member of staff on her phone, the men she sees, and telling her the things they get up to, on a site called plenty of fish, at the time I was shopping, and wasn't the only person who heard, I was very disgusted that this would take place on the shop floor, I left and will never be returning to the Cowbridge Road West store… Read Full Review

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★☆☆☆☆

“Store manager was extremely unhelpful staff had Attitude”

Written on: 04/02/2015 by xyConley221 (1 review written)

I purchased stock worth over £300 in one sale transaction. Store Manager was extremely unhelpful. Girl at the cash counter made me felt guilty of buying so much stuff because she had to scan too many times.I was made guilty to do my purchases. Top management must look into the staffing attitude issues & get a can do attitude store Manager so that lower staff could learn something from them. Very bad experience. I will never do purchases from this store & would tell all my friends & family… Read Full Review

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★☆☆☆☆

“wrongly priced items”

Written on: 27/01/2015 by KaliLamont123 (1 review written)

Attitude of girl who served me as though it was my fault for holding up avenue… Read Full Review

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★☆☆☆☆

“Terrible customer service at the Doncaster branch”

Written on: 02/01/2015 by 84Meredith (1 review written)

I have shopped in home bargains for years but will not be doing so in the future. Purchaesd quite a lot of items as xmas presents but returned only four items as my neices already had them. Store manager came and asked me if i was wanting to pay for items. I said no. I would like a refund please. She said all of them i said yes please. She then went on to check the items asking had they been opened, used, why they were being returned, and said just pick other items then. I said no thank you i… Read Full Review

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★★★★☆

“It is what it is. Usually”

Written on: 01/01/2015 by NorfolkNman (6 reviews written)

I have used Home Bargains in Grantham before they came to King's Lynn and never had any issues. Same really for Kings lynn, some times the queues are a bit long, touch and go if they have what you want in stock, but its cheaper than most of the other places in town! I do end up buying far too much chocolate though… Read Full Review

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★★★★☆

“Staff review , Heanor Derbyshire”

Written on: 08/12/2014 by Tobyharvey (1 review written)

The staff at the Heanor branch in Derbyshire. Are friendly helpful, & always got time for you, very hard working. One staff member is so lovely, my elderly Mother loves her. She is absolutely a credit to the firm. I must say that the music is total rubbish, but staff reassure me they can't change it. This really needs looking at. I over heard a woman saying she dashes in , gets what she wants & leaves, because she can't stand the music. I sometimes rush around too, when the music is very bad… Read Full Review

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★★★★★

“Great Experience!!”

Written on: 25/11/2014 by 394Hardy (1 review written)

I recently went to my local Home Bargains store when it opened. The choice was great, and the prices are even better! All the staff were pleasant and seemed very happy to help and work there. I have been back on many occasions and saved a lot of money over high street prices. This branch is always very busy and popular, so I cant just be me! Bright and airy store with a good atmosphere. I was again shopping there yesterday around 2:15pm, and the lady on the til was very helpful. I bought a… Read Full Review

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★☆☆☆☆

“Don't work here”

Written on: 25/10/2014 by Rosekay (1 review written)

I was happy to begin work in the new Home Bargains store near my home. I was not happy for long! 1. We did agree that on occasion we would be willing to work extra hours at short notice. We did not expect that this would happen continually, and that we would be “told” we would work rather than being asked. It does not seem to occur to the management that sometimes we will have other plans which prevent us staying late or coming in early. For example, on the opening day my shift… Read Full Review

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Rosekay's Response to Rosekay's Review

Written on: 16/01/2015

I sent the above as an email to the CEO of Home Bargains. No reply - not even an acknowledgement. Sent more emails to everyone I could think of, as well as posting on their Facebook page. Eventually received an email saying that, as I had left their employment, they couldn't do anything! What a lovely attitude. Staff are still leaving the store I worked in - is it really so difficult to treat staff with respect? After all, they are bringing in the money and are the face of the business for the customer.

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Hblover's reply to Rosekay's Comment

Written on: 03/05/2015

There all like this. I'm afraid to say. I've worked in two stores now and their all the same. The company does not care about its staff.

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★☆☆☆☆

“Dungannon Store Experience”

Written on: 21/08/2014 by Gillespieyi319 (1 review written)

My main experience with home bargains is with the staff. Staff don't look happy in there workplace and there is an awful feeling in the store. I heard from a friend staff shouted at each other at a till I'm front of other customers. If staff shout at each other how can someone walk into the store and feel like asking for assistance is welcomed?… Read Full Review

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