Figleaves Reviews - www.figleaves.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Figleaves - Avoid at all costs”

Written on: 02/10/2014 by Shorteg1954 (1 review written)

I really wish I had read these reviews before purchasing. Like others, I bought an expensive tankini. It was unflattering and really hard to get on and off. I therefore returned it. They refused the return as it had a mark on it - the mark was tiny so I wiped off with a damp cloth and returned again (at my own cost). They just sent it back with some customer service language about insisting every customer had a positive shopping experience!! Well I didn't - I am £50 out of pocket and am… Read Full Review

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★☆☆☆☆

“POOR POOR SERVICE”

Written on: 13/06/2014 by Heathsa401 (1 review written)

just returned a tankini to figleaves. They have said there is a mark on it and so I can have it back or they will dispose of it, either way they are not refunding me. I tried it on once, I am so disappointed as I totally refute this. I would have been a regular customer but I will NEVER use them again. … Read Full Review

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★☆☆☆☆

“Worst customer service”

Written on: 06/06/2014 by swDrake352 (1 review written)

If I had read these reviews, I would have saved myself the headache. This company does not put their customers first and does not stand behind their products. I ordered a lounge suit from them. It was soft, the right colour and exactly what I expected so I was happy. However, after washing (and following manufacturers recommendations), it shrank three inches in the legs. This was totally unacceptable and unreasonable, so I returned it and asked for a full refund. Two weeks later, the items… Read Full Review

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★☆☆☆☆

“DO NOT BUY ANYTHING FROM FIGLEAVES!!!”

Written on: 03/06/2014 by jcork (1 review written)

the item i received was terrible, they refused to refund me properly when an error was their fault and the woman i spoke to was so unbelievably rude. DO NOT BUY ANYTHING FROM THIS COMPANY!!… Read Full Review

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★☆☆☆☆

“Refused a refund even though the parcel was never...”

Written on: 03/06/2014 by schvabicka (1 review written)

I would like to urge everyone not to buy ANYTHING EVER from Figleaves.com. I paid the premium price for next-day delivery for a very expensive order. The parcel never arrived. Figleaves claims it was delivered 'to the front desk' even though there is no front desk in the building and refuses to refund my account or send a replacement… Read Full Review

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★☆☆☆☆

“refused refund”

Written on: 02/06/2014 by Slade323 (1 review written)

I returned several items in perfect condition, they have refused to refund these items as they say I returned them marked which I did not. Very poor customer service. I am out of pocket to the tune of £125. I will never buy from them again… Read Full Review

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Wright34F's Comment

Written on: 23/07/2014

Hello, I am having trouble with a refund at the moment, with them saying my tanking top was marked, did they tell you what type of mark was on your return.

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★☆☆☆☆

“Appalling Customer Service”

Written on: 31/05/2014 by 9Kennedy (1 review written)

I bought a strapless bra from them and had an allergic reaction to the silicone in it. I phoned them to let them know and they said there was a warning on the packaging that mentioned that some people could have an allergic reaction to it and so they were not liable at all. Fair enough you might say but the rudeness with which this was said really got my back up. I contacted the bra manufacturer who were very concerned about the treatment i had received from Figleaves and they gave me a full… Read Full Review

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★☆☆☆☆

“Do not buy from figleaves”

Written on: 16/05/2014 by Bakerov443 (1 review written)

After returning a product due to the wrong size within 24 hours completely unused with tags and packaging they have refused a refund stating there is a mark...there was NO mark it was immaculate and I wish I had read other reviews because other people have had the same problem... I will never buy from figleaves again!!!… Read Full Review

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★☆☆☆☆

“Poor quality silk”

Written on: 14/05/2014 by SarahF298 (1 review written)

I bought a pair of silk pyjamas from Figleaves in January. Admittedly the label says Hand wash only but I have many silk vests and another pair of pyjamas from Patra. I have always washed these on the machine silk program with a gentle wool detergent and never had a problem. After two months these pyjamas have frayed at the arm seam. They cost £150 and Figleaves have refused a refund or replacement. I suggest you buy only if you have the time to hand wash. Lucky you!… Read Full Review

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★★☆☆☆

“Beware - Figleaves fails to reveal customs duty charges”

Written on: 09/05/2014 by MarkDinsmor (1 review written)

I ordered several items from Figleaves for my wife as a Valentines gift. The website gives you the option of ordering from the U.K. Site, or the U.S. Site - this is the beginning of misleading you about the hidden cost of 'Customs Duty Charges' you will later receive from the shipping company. When you are ready to check out, you are given the option of various shipping methods. Note that all merchandise is coming from the United Kingdom, even if you used the 'U.S. Site' as I did, thinking… Read Full Review

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Heckkitty's Response to MarkDinsmor's Review

Written on: 29/06/2014

I agree. Apparently the limit for duty-free is $200, but FigLeaves never says that anywhere on their website. So in short, I'll never order more than $200 at a time from them. And based on the other customer service reviews stating problems with returns, probably not even that.

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★☆☆☆☆

“Very disappointed”

Written on: 22/04/2014 by Crystalst (1 review written)

After wearing a bra only once and washing it once, I noticed the under-wire was cutting through the material. I sent the bra back to Figleaves and kindly requested a replacement. Figleaves returned the faulty bra back to me, saying it was washed incorrectly. I phoned Figleaves and questioned their response as I can quite honestly say that I followed the washing instructions. Figleaves have refused to replace the faulty bra. I am so disappointed with Figleaves because I have ordered my bras from… Read Full Review

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★☆☆☆☆

“Do not order - they make you pay duty fees”

Written on: 01/04/2014 by Demetrius112 (1 review written)

I ordered multiple bathing suits from this site and because the suits themselves were not cheap the order was a little over $600. During your checkout process there is a link saying you might have to duty fees but they do not disclose how much are give you an approximate range based on your order total. I just got a bill from DHL for $85 in fees. Had I known I had to pay that much I would never have ordered from this site. This is not very clear during your check out process. Needless to say I… Read Full Review

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★☆☆☆☆

“Dont buy in US! Customs charges greater than product...”

Written on: 11/03/2014

A nightmare. My 17 year old daughter bought $183 in product merchandise. Returned $120 worth. Unbeknownst to her this is a UK company (though US website). We were charged $82 in customs fees. So $82 for a $60 purchase. When I called fig leaves they said that if you read their website closely you'll notice they do say there may be customs fees. I had to dig to find it. When I called the company they basically said she should have looked more carefully and the customs were my problem… Read Full Review

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★☆☆☆☆

“Worn a bra four times it has broken and they will not...”

Written on: 08/01/2014

I am appalled by the service from Figleaves. I used a muslin bag and the handwash setting on my top of the range Meile washing machine, wore the bra three times after washing it and the wire came out. The service from Figleaves is disgusting. Clearly the bra has not been stitched together properly, they have not seen it but because I washed on handwash in the machine rather than in the sink they will not refund. They don't ring when they say and they are supercilious in their emails and… Read Full Review

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★☆☆☆☆

“Unreliable, WORST costumer service EVER! ”

Written on: 14/09/2013 by Thursday.next. (1 review written)

The Figleaves website design is fine, and delivery is usually quick BUT if you dare to find a bra unfitting and try to return it for a refund or a store credit - OMG! the horror! I once had to chase them for months! (literally) to get a simple refund for one bra I had returned (within the return time frame they allow for refunds). The second time I got the package very late, more then a month after ordering and when I asked them if I can return some of the items still (as many other online bra… Read Full Review

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★☆☆☆☆

“Untrustworthy - I wouldn't use”

Written on: 26/08/2013 by RosieParker (3 reviews written)

Currently Figleaves is offering 20% off the Elle Macpherson Sheer Ribbons (as of 26th August). I placed an order with Figleaves, also using a promotion code from myvouchercodes -Spend £30 and get £5 off. However on my order confirmation I saw that a pair of pants costing £16, suddenly reverted to the full price of £20 and the supposed discount was then only applied. So my £5 off was in fact a miserable £1. The only terms of the promotion was that you had to spend £30 to receive £5 off… Read Full Review

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★☆☆☆☆

“Postage makes it not worth using!”

Written on: 22/08/2013 by clarke8828 (1 review written)

I brought a bra from this company but had to return it. Although the size i ordered was exactly the same style and size bra i usually buy from bravissimo. So not sure their sizing is correct never had problem with bravissimo just couldnt get to bravissimo before my holiday on this occasion. Postage was slow and i had to return the bra, the cup size came up very small. It cost me £5.20 to return plus the postage i paid for it to be sent which they wont refund. So all together it has cost me… Read Full Review

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★★☆☆☆

“figleaves used to be great, now they are my last resort”

Written on: 14/08/2013

I have used this company on and off for about 10 years due to needing DD+ size bras, the website is ok to use, my orders have always been correct however postage charges can make it an expensive retailer to use Since bra sizes vary so much across manufactuers at the larger end of the size range so I always have to try out a couple of sizes to get the right one and then return the rest. However if you return items from a free postage offer you have to pay return postage which last time was £5+… Read Full Review

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★★★★★

“Finally. IT FITS!”

Written on: 13/08/2013

I've spent years trying to find bras that fit correctly. After YEARS of wearing the wrong bras, I was measured in Denmark to be a 32FF. I found the bikini I wanted and Googled to find the cheapest store that had it which led me to find Figleaves. I've ordered with them many times and had great success with returns and orders. They are a fantastic company with good products. I would recommend them, especially to people with 'odd' bra sizes. Their prices can't be beaten… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 10/08/2013 by melissa1975 (1 review written)

I wish i had checked the online review sites for this company before ordering an item with them. The item never showed up. It was finally found to have been returned to the company. I was asked if i would like to have it resent and told i would have to pay the delivery charges again! I declined the item and asked for a refund. My refund has just come through minus the £3.50 they charged me for a delivery that never happened. I wouldn't shop with this company again and wouldn't recommend it to… Read Full Review

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