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Latest Reviews

★★★★★

“A Happy Customer”

Written on: 03/05/2014 by Andy339 (1 review written)

I Always use FHR to book parking at Gatwick. They have a user friendly website and they have the best prices for returning customers. when I have had to call the staff seem friendly and well informed which has always made my experience a happy one. … Read Full Review

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★★★★★

“Good value accommodation ”

Written on: 11/03/2014 by Sallywillwait (1 review written)

I arrived at the hotel mid afternoon, no problem parking and no charge for overnight parking. Hotel had my booking in their system, only had to give my name. I was looking for something low cost and this hotel was recommended by the lady at FHR. I have to say the Room was fairly basic, but clean and had a very tasty meal for £7 - cheap for a hotel - quick service and FHR rate was excellent. I have only used FHR for parking before at a different airport which also went smoothly after I… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 17/11/2013

Booked a last minute hotel room for the night before an early flight with FHR, big mistake! When we arrived at the hotel we were informaed that the hotel was fully booked and had been fro a number of weeks. They said this was not the first time FHR had sold rooms that were not available, 'almost a regular thing'. The hotel receptionist was very helpful and managed to book us into a different hotel, however, this was a further 16 miles away from the airport. This meant we would also have to put… Read Full Review

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★☆☆☆☆

“Terrible directions and inept staff ”

Written on: 28/06/2013 by rj51 (1 review written)

We travelled down from th East Riding of Yorkshire having booked online the Luton FHR. The directions given on the printed booking form were limited and gave sat nav instructions. Our sat nav has served us well and we have driven through France and Spain with no wrong turns or dead ends. despite 2 pairs of eyes we could not find any signposts. We found several other car parking companys but no FHR. On ringing FHR we were given limited directions. Upon finally arriving at the carpark we were met… Read Full Review

Fhrairportservices's Response to rj51's Review

Written on: 13/08/2013

FHR are a booking agency for a number of airport car parks across the country. If you have a complaint regarding a car park you have booked with us then please email us.

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★★★☆☆

“FHR Meet & Greet Birmingham Airport”

Written on: 17/06/2013

Arrived ok. Greeter never made himself aware as to who he was. No sign to say FHR meet & greet service. We had to ask if we were there but they should know that as they had my number plate and i called the mobile to inform them we would be there in 20 mins. Returning was a tad stressful. Hung up on 3 times by operator. Eventually got through and we had to wait for the greeter to finsih his conversation with his collegue before loading our suitcases in our car as he had the key still in his… Read Full Review

Fhrairportservices's Comment

Written on: 13/08/2013

FHR are a booking agency for a number of airport car parks across the country. If you have a complaint regarding a car park you have booked with us then please email us.

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★☆☆☆☆

“Broken wing mirror, avoided responsibility”

Written on: 25/05/2013

We used this service, booked through FHR, on 14-28/2/13. Dropping off the car was fine; we felt well informed and the service was courteous. On the way back (about midnight on 28/2/13), however, the driver shoved the keys at us and left as soon as possible, not allowing us to do a check of the car first. This was because, it turned out, the passenger side wing mirror was now broken - hardly something he could have missed, driving it over. We didn't contact FHR or Gatwick Skyparking then, since… Read Full Review

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★★★★★

“excellent service”

Written on: 20/12/2012 by kudatudor (4 reviews written)

I have used meet and greet with various firms at Heathrow and Gatwick with varying results. However, I must say FHR at Luton were excellent. A chap waiting to take the car off me at arrivals and on return I rang after collectiong luggae just before customs and my car was pulling into the short term car park as I crossed the road to enter the car park. And this despite my flight being 30 minues early if they were monitoring this. Just thought that good service needs a mention… Read Full Review

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★☆☆☆☆

“Gatwick meet and greet parking”

Written on: 04/09/2012 by carlover13 (1 review written)

AGAIN DO NOT BOOK.I booked with FHR because they gave a competitive price compared to others.My car was collected on time and was clean but when they returned it 1 ..... They were 20 minutes late allthough i gave them 45 minutes prior notice 2 ..... My car was dirty on wheels and under arches I could complain to them but reading from the reviews on here what is the point.This is the best way to hit them by letting all customers know. It is better to pay little bit more for a… Read Full Review

Fhrairportservices's Response to carlover13's Review

Written on: 13/08/2013

FHR are a booking agency for a number of airport car parks across the country. If you have a complaint regarding a car park you have booked with us then please email us.

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Fhrairportservices's Response to carlover13's Review

Written on: 13/08/2013

FHR are a booking agency for a number of airport car parks across the country. If you have a complaint regarding a car park you have booked with us then please email us.

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★☆☆☆☆

“DO NOT USE!!!”

Written on: 12/06/2012 by awful-experience (1 review written)

They are awful........ do not use! Unless you want dents in your car when it's returned and then to be dealing with rude people who do not care and insult you. No one at the company will even bother to try to help afterwards and they don't even stick to their own terms and conditions. I am so frustrated and annoyed with this company, do not book with them! Unfortunately, I had to put one star in as the system would not publish with no stars, which is what they are truly worth… Read Full Review

Fhrairportservices's Response to awful-experience's Review

Written on: 21/06/2012

FHR act as booking agents for a number of different car parks across the UK. We were very concerned to read the content of your review. Please rest assured that as a company we do value all forms of customer feedback on the services provided by our Third party agents. Please accept my sincere apologies for any inconvenience that might have been caused on this occasion.

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★☆☆☆☆

“30 Minutes Wait for Meet & Greet”

Written on: 20/04/2012

Despite phoning me 10 minutes before I arrived at Luton the driver failed to appear for 30 minutes. I was left waiting in the freezing cold. never again!… Read Full Review

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★☆☆☆☆

“FHR Meet and Greet”

Written on: 16/08/2011 by Beryl1999 (1 review written)

When car returned, it had clearly been parked in a field somewhere. Covered in dirt and hay. Just bought a new car, so upset that car was returned in such a poor condition. Would not recommend using this company… Read Full Review

Guest's Response to Beryl1999's Review

Written on: 17/08/2011

FHR are a booking agency for a number of airport car parks across the country. If you have a complaint regarding a car park you have booked with us then please email customerservices@fhr-net.co.uk

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★★★★★

“We booked with FHR because they offered the right room...”

Written on: 19/04/2011 by dors01 (8 reviews written)

We booked with FHR because they offered the right room in the right location with the parking we were after (Gatwick)
We had an unexpected death in the family so were not able to travel on the dates booked
One call to FHR customer services and the lady we spoke to was so helpful, she changed the dates for us and even gave us back the difference in in the price (only about £10) but very highly reccomended (unlike Kenwood Travel)
Thank you for great service… Read Full Review

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★★★★★

“FHR have been great. I've always travelled by train to...”

Written on: 24/01/2011 by Steve Moses (1 review written)

FHR have been great. I've always travelled by train to get to the airport because I thought airport car-parks were expensive and a bit shonky, but I have to say, the rates and quality found through FHR have been excellent. I've used them about 8 times all-in-all and the carparks have been great each time. I like the fact that I don't have to sit around waiting for a train. We call them when we have our luggage and the transfers from the carpark we use most often are usually there waiting for… Read Full Review

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★★★★★

“We've booked through FHR over 15 times and they've...”

Written on: 20/01/2011

We've booked through FHR over 15 times and they've always been great. Their customer service is fast and efficient and the website is very easy to use.

It's also a great comparison site, where you can view all the car parks and their prices in one place, rather than going to each one separately.

Once you've booked, the instructions and directions are really straight forward and they also reward your loyalty when you subscribe to their emails - you'll get messages with various offers… Read Full Review

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★★★★★

“I had a problem with my booking when I couldn't travel...”

Written on: 19/01/2011 by lizseddon (7 reviews written)

I had a problem with my booking when I couldn't travel on the day I had booked, but they managed to sort it out with the hotel for me. Quick to respond too… Read Full Review

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★★★★☆

“This company is a booking agent for a number of hotels...”

Written on: 14/01/2011 by DLaw (1 review written)

This company is a booking agent for a number of hotels around Gatwick and other airports.

I found the service very good and the person who made my booking was helpful in advising me which hotel was best… Read Full Review

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★☆☆☆☆

“Awful these people took my money and when there was a...”

Written on: 26/04/2010

Awful these people took my money and when there was a problem would not help me. I really would avoid. Rude and terrible customer services. There are many other options please do yourself a favour and book with someone else… Read Full Review

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☆☆☆☆☆

“I will review the actual car park under a different...”

Written on: 13/09/2006 by richardst (2 reviews written)

I will review the actual car park under a different review but I now know of 7 cars and one loss of keys in 7 weeks at this car park… Read Full Review

Fhr's Response to richardst's Review

Written on: 26/09/2006

MIA is one of several car parks offered by FHR at Manchester Airport. FHR have booked thousands of cars into this car park this year without incident. MIA does have 24 hr CCTV surveillance and high perimeter fencing with razor wire topping. After this particular unfortunate occurrence (which was reported to the Police), MIA repaired the client’s broken windscreen before his return.
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<br/>As a booking agent, FHR are required to liaise between the customer and the service provider, therefore the customer services department requests that all complaints are in writing, ensuring all details are accurately recorded with a full history on file available to both parties.

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