Allegiant Air Reviews
Latest Reviews
★☆☆☆☆
“CANCELLED flight--NO reason given!! NO BAD weather...”
Written on: 16/04/2013 by Willowbranch
Our flight from Sanford FL back to Grand Rapids, MI was cancelled on March 25 (Monday). When we arrived at the airport, we were given a 1 x 2 inch piece of paper with an 800 number on it & were told to call it to find out information about our cancelled flight!! The only thing that we were told was that we were re-booked on a flight the following day (24 hours later!) NEVER once did we hear the words, "I AM SORRY"!! When I waited in line so that I could talk to a gate agent, I was told that... (read more)
★☆☆☆☆
“THREE STRIKES YOUR OUT!!!”
Written on: 07/04/2013
THREE STRIKES, YOUR OUT! We had been happy with Allegiant out of Bellingham, in the past, so we booked 2 different vacations at the same time. One to Hawaii in October and one to Vegas in March. STRIKE ONE: Let's begin with our flight to Hawaii. Everything going normally until our turn to board. We were the last ten people, thank goodness. We were stopped at the boarding gate and told to get comfortable in the waiting area as the plane was delayed due to a "light bulb" not working. We were... (read more)
★☆☆☆☆
“Not recommended to anyone!”
Written on: 23/03/2013
We got on in Bellingham, WA travelling to Hawaii - seats had crumbs from prior flight, no leg room, no on flight entertainment - which is fine, not expected since it's a low budget airline, seats don't recline - which is fine because if they did the person behind you would be really cramped as there is no leg room, the seats themselves were smaller than a normal airline, so if you're a little bigger than say 140 pounds you would be uncomfortable, no on flight food - you have to pay for... (read more)
★★★★☆
“O.K. flight”
Written on: 15/03/2013
The last week of January we flew from Cedar Rapids, Iowa to St. Pete, Florida. Our plane left on time as the same plane arrived on time from St. Pete. I would say about all of the 185 seats were full so you know this is a bargain airline. This was our first time flying Allegiant and was also surprised by all the itemized fees for everything. In the end the total was still less than a comparable flight. We booked our get away specifically to St. Pete because of the direct flight. With... (read more)
★☆☆☆☆
“FLY AT YOUR OWN RISK!”
Written on: 01/03/2013
Mechanical issues are common with this airline. Had mechanical problems on each of the last 2 flights. Delays are common as well. Just hope you don't have either on your flight because there will be nobody to do anything about it. I used to fly this airline, but I've seen and heard enough bad things to realize it is not worth it (read more)
★☆☆☆☆
“THE VERY WORST AIRLINES EVER!!!”
Written on: 19/02/2013 by ScTravlingrl
My flight was delayed from 8:30 pm to a 1:15 am departure which meant a 3:30 am arrival in Florida. We waited 5 hours to depart, Calls to their Las Vegas headquarters took 45 minutes of being on hold, only to have been told the delays were due to weather and there was nothing they could due. They refused to work with me to reschedule till next week. Their customer service employees in their call center were the rudest people I've ever spoken to. The reality was their flight captain got... (read more)
★☆☆☆☆
“the worst customer servive I have ever seen”
Written on: 13/02/2013 by tremger (1 review written)
bought an trip flex but cannot reach anyone to make change lost my money tthey are..... (read more)
★★★☆☆
“Trouble making reservations”
Written on: 19/01/2013 by cargrifff
cargrifff@gmail.com I have two issues. I have been a loyal Allegiant Airlines traveler for years. I like the price. I can tolerate anything else. I recommend Allegiant to lots of people, but I am now having trouble making an online reservation. The site has changed. #1 - Getting in touch with anyone on the phone is impossible - No one answers the Vegas number. #2 - Trying to make an online reservation from Fargo to LAX and can't find the usual calendar that shows what days they fly. ... (read more)
★★★★★
“Great Airline”
Written on: 21/12/2012
I have been flying this airline for 3 years from Cedar Rapids, Iowa to Orlando/Sanford. Overall one of the best airlines and the delays have been minimal on 2 flights. For the price and the direct flight to and from this is my preferred airline for this iteneray. I have over 1 million miles on United/Continenal (read more)
★☆☆☆☆
“Last time with allegiant”
Written on: 07/10/2012
3strkies and you are out! If you like delays, you will love allegiant. 3trips in a row, one each to Vegas, then San Francisco and now Mesa, all 3 had delays of 3 to 6 hours. Last time I will fly this airline! (read more)
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Showing 1 - 10 of 88 Reviews
★★★★☆
“Allegiant Air Worked Good For Me”
Written on: 31/08/2012
I traveled Allegiant Air for the first time a couple of weeks ago. I was pleasantly surprised that we left on time, and arrived on time. I had the same experience on my return flight. I traveled from Orlando/Sanford to Grand Rapids, Mi. The good thing was the price was very reasonable, and I didn't feel that the airlines went any cheaper on service than the major airlines. The seats were comparable in size. The only down thing I can say is they have a messed up boarding system. They... (read more)
★☆☆☆☆
“Worst flight I have ever been on”
Written on: 17/08/2012
My wife and I justed returned from a roundtrip from Hawaii to Las Vegas. The flight leaving Hawaii was 3 hours late. I thought it was odd since the flight originated in Las Vegas. We sat on the plan for two hours prior to leaving Hawaii. One was a mechanical that I am sure they realized before we loaded the plane. The next hour was because of a clogged toilet. We had family waiting in Las Vegas for us and we arrived very late. The flight back to Hawaii wasn't as bad we did leave on time... (read more)
★☆☆☆☆
“The worst flight of all time.....”
Written on: 01/08/2012
Nothing can describe this airline as the worst airline of all time. I would not recommend anyone to fly with them at all. Don't think that they are the cheapest and you are getting a deal, because in the end, they will get you. Luggage fees (each way cost you), no complimentary drink (if you just need water to take your medicine you better cough up 2 dollars), rude customer service, delay flights all the time. Overall I just the worst time of my life flying with them and I fly a lot in my... (read more)
★☆☆☆☆
“Will not fly Allegiant again”
Written on: 31/07/2012
My husband and I, along with my parents and grandparents went to Las Vegas last weekend. The flight itself was ontime which was great, but we all were split up for seating. When I asked why I wasn't seated next to anyone I booked my tickets with the Allegient Agent replied because we didn't pay the extra fee to have an assigned seat. It's ridiculous! They claim to have low airfare, but then they charge you for every little thing. If you want water on the plane it's $2, if you want to have an... (read more)
★☆☆☆☆
“Garbage”
Written on: 23/06/2012 by Osh9112391
This garbage airline can never get it right!! Do not fly with them, (read more)
★★★☆☆
“Poor customer service at GSP”
Written on: 29/05/2012 by pw33309 (1 review written)
Just flew on Allegiant this past 2012 Memorial Day weekend. Good price and flight was on time. We didn't have access to a printer to print our boarding passes so we went to the counter at the Greenville-Spartenburg (GSP) counter to get them (as we didn't see a kiosk). After waiting in a line that took about 30 minutes to reach the counter, we were informed that they would not print our boarding passes since it was more than 2 hours prior to boarding. (It was 1:30pm at this time and our... (read more)
★☆☆☆☆
“Felt like I was scammed”
Written on: 11/05/2012
We paid an additional $66 for preferred seating. When we got on the plane someone was in our seats. They said they had also paid for preferred seats in another location and someone was setting there. I called for a airline attendant and she said it was OPEN SEATING. Basically they let someone who did not pay additional money set in preferred seating and made them happy and let the 4 of us who PAID for preferred seating find our own seat (not together). I got absolutey nowhere... (read more)
★☆☆☆☆
“Never, ever fly Allegiant Air!”
Written on: 30/04/2012
I just flew Allegiant Airlines for the first time, and it was the WORST experience I've ever had flying. NEVER, EVER FLY ALLEGIANT! To begin with, the outbound flight was 3 hours late. Because I made my reservations back in February (before Allegiant instituted a fee for carry-on bags), I was allowed one carry-on for free. But then on the return flight, however, the ticket counter supervisor in Las Vegas wouldn't allow me to carry on the same bag, claiming it was oversize. Although it... (read more)
★☆☆☆☆
“$56 dollars round trip just for my carry on bag. NUTS”
Written on: 28/04/2012 by sncshiner
My wife and daughter flew out of greenville to st pete this evening. I paid for priorty boarding and paid to reserve their seats. She was delayed in security because she had her bath stuff in a gallon bag and they said it had to be in a quart bag. LOL. Thus, she was delayed getting to the gate and found out that they gave her seat THAT I PAID FOR to someone else. I called to complain only to be told that reserved seats are given away if you dont make it to the gate within 45 min of flight.... (read more)
★★★★★
“Best airlne ever”
Written on: 12/04/2012
the airline was awsome we did the raffle tickets on the way yhere and won every one.the tickets were cheaep we flew from gf to mesa chaep snacks and food it was awsome. (read more)
Dragon45's Comment
Written on: 01/08/2012
Are you ok? I have some medication for you.....
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Showing 11 - 20 of 88 Reviews
★★☆☆☆
“Good fare & flight on time from Duluth to Mesa but”
Written on: 06/04/2012
We flew from Duluth to Mesa and returned March 30/12. On the return trip we were seated in the 1st seat left side of plane. There was no storage underneath and was curtly told by the stewardess I could not have my purse on the floor. I told her I was ashmatic and needed my medication close by. She said this is the second time I've told you the purse must be stored above. My husband jumped up and attempted to put the purse in the storage rack on the adj. side of the plane. She loudly... (read more)
Dragon45's Comment
Written on: 01/08/2012
I guess you were on some good stuff while you were on the airline....
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★★★★☆
“What's everyone complaining about?”
Written on: 28/12/2011 by quitemad (1 review written)
I am from Winnipeg, Manitoba, Canada and we decided to try Allegiant to Orlando out of Grand Forks, North Dakota because it was cheaper (at the time) than flying locally from Winnipeg. I booked online for my family of 4 and paid for the assigned seating option but opted out of the trip flex option. As soon as I had booked, I read the reviews of this airline and I was REALLY worried! I had read such bad things. I had read that the staff was rude, the boarding process was confusing and a... (read more)
Guest's Response to quitemad's Review
Written on: 01/08/2012
You got issue buddy if you think this is a good airline. I guess there is always a weirdo in this world.
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Quitemad's Response to quitemad's Review
Written on: 02/08/2012
So because someone doesn't agree with you and has the NERVE to have a differing opinion from you, they are weird? Talk about a narcisistic attitude. What happens to "friends" of yours (if you have any that is) that have the nerve to disagree with you? Do you write them off? Good luck with that. You're not God, buddy and your opinion is your opinion. GET OVER YOURSELF!!
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★☆☆☆☆
“one rude airline”
Written on: 16/08/2011 by LessonLearned (1 review written)
Flight was cancelled. No email or phone call despite having provided this information. No reciprical arrangements with other domestic carriers. Ground personnel wrote information on a baggage identification tag. Customer service is practically non-existent and seems, as a matter of course, to ignore questions and/or requests. Allegiant Air makes the major US carriers look like international standardbearers, which of course they are not. Spend more money if you have to...the main thing... (read more)
★☆☆☆☆
“Expect the worst !”
Written on: 01/08/2011 by airlinefromhell
Our flight to Orlando was 3 hours late; they said it was due to bad weather. Ok. Fine. Finally got on the flight but the seats we reserved were given to someone else. Although we had purshased our seats, we were ordered to sit in the back. Of course that had a ripple effect. Customers were angry....it's understandable. You pay for a seat and you are ordered to sit elsewhere. The sheriff was even called in... What a mess. They ''make'' you pay for your seats, if not you get open... (read more)
★☆☆☆☆
“Nickle & dime you to death, some aircraft functions...”
Written on: 19/07/2011 by strech3030 (1 review written)
Booked a flight from the "sale" they were running. Round trip LGB to LAS, $10 each way. For my wife and I, that should have been $40. After all the fees, it was $176.78! Air conditioning didn't work. Weather at time was 85% humidity. Before door was closed and plane pushed back, everyone was sweating up a storm. Flight crew announced it wouldn't be working. The entire flight was about 90 degrees. After sweating out a gallon, they had the nerve to charge $2.00 for water (should have been... (read more)
★☆☆☆☆
“17 hours at the airport”
Written on: 13/07/2011 by Dgarland
Unbelievable!!!!! We were suppose to fly out on Friday night, did not fly out until Sat night, due to mechanical problems on two different planes. We were put up for the night at Sioux Falls when they could not fly us out on Friday, however, when they told us that the next flight was not until Saturday night, and we were suppose to be at a resort at Phoenix on Friday night and enjoy the resort all day on Saturday, the lodging at Sioux Falls just didn't seem like an even trade. The return... (read more)
★☆☆☆☆
“Extreme Chaos and Awful Service!”
Written on: 12/07/2011 by mjhanson (1 review written)
This was the first time I flew with my 7 month old daughter. When we arrived to FSD, we were informed that our 8:55 pm flight was delayed by several hours. We waited until about 10:30 to go to the gate, where we found more chaos. They managed to get us on the next flight, and we asked for them to ensure that our checked bags and car seat was on the plane. We were told they would "check into that" and never got back to us. When we landed, we found out from a woman named Linda that our... (read more)
★☆☆☆☆
“Don't Do It... Your Time Is More Valuable”
Written on: 11/07/2011 by Lilkitty
My 7:50pm flight was delayed 2 hours. It's now 12:20am and I am still waiting for my plane after watching the 10:15 flight take off to Vegas on time. It is obvious that that was our plane, as the flight before us took off late and there were people from Vegas that got off in Stockton. They told us our plane was different but had technical difficulties and they were getting us a new plane. Thus, the 10:15's left on "THEIR" plane. Well, they took our plane. Allegiant just didn't want to pay... (read more)
★☆☆☆☆
“Worst customer service I have EVER recieved!”
Written on: 24/06/2011 by peanutkills (1 review written)
They called me at noon to say my 3:45 flight was canceled, then called at 1 and said the flight was moved up to 2:00...rushed down there, (45 min drive) and there is no flight at all....After waiting on the phone for 30 minutes and another 15 minutes at the ticket counter I finally get to speak to someone. He looks like a 19 year old kid and proceeds to call me "Bud" cant give an explanation why I got the call saying my flight was moved up, and they are completely unwilling to do anything at... (read more)
★☆☆☆☆
“This airline is the worst airline I have ever flown...”
Written on: 06/05/2011
This airline is the worst airline I have ever flown on. The experience was horrible from booking to flying. First of all you have to hold on the phone for up to 30 minutes to ever talk to a customer service agent and they do not have a toll free number. Second, they continue to change their policies and print them in really fine print, if you can find them on their website. I booked a flight and had to cancel it due to a death. I had purchased TripFlex so I received a partial credit. I was... (read more)
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Showing 21 - 30 of 88 Reviews
★★★★★
“Our trip started out bad and got worse but Allegiant...”
Written on: 14/04/2011
Our trip started out bad and got worse but Allegiant stepped up to the plate and took care of us in the end so we are very pleased with the outcome. (read more)
Lessonlearned's Comment
Written on: 16/08/2011
Don't count on it. That was not my experience at all.
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★★★★☆
“We have flown Allegiant many times in the last 7 or 8...”
Written on: 06/04/2011
We have flown Allegiant many times in the last 7 or 8 years. Great vaule for the $$$. The only gripe we had on the last flight was they changed their boarding policy. ?If you did not prepay to choose your seat you were assigned at check in. Now its all changed to open seating so you get whats left. A problem when you travel with three or 4. Funnt part was we took our small dog We were charged 200.00 total. His airfare was more than ours!!! (read more)
★☆☆☆☆
“This airline will kill you with baggage fees. And they...”
Written on: 04/04/2011 by ccheshire9 (1 review written)
This airline will kill you with baggage fees. And they will charge twice and then deny. I can prove I paid for my son's baggage online and then the gate agent had no record of it when he checked in and forced him to pay again. When I caught what had happened I called the only number available and the agent stated that he would not have to pay on his return flight as there was a credit on his itinerary.....what do you think happened.....the gate agent on the return flight stated that his bags... (read more)
★☆☆☆☆
“Our flight was supposed to leave at 6:05 pm on April...”
Written on: 02/04/2011
Our flight was supposed to leave at 6:05 pm on April 1st. We were then told it was delayed until 12:40 a.m., then 2:40 a.m., and now 4:15 a.m. Will never fly with Allegiant again! They provided no coffee and is freezing in the airport. Many people are upset and employees are not helpful. Tried to call customer service and cannot get through. We are paying for a hotel and rental car as we are sitting in this airport. I would not recommend to anybody. (read more)
★☆☆☆☆
“We learned at check-in at 5:30 AM that our flight...”
Written on: 22/03/2011
We learned at check-in at 5:30 AM that our flight south that was scheduled to leave at 7 AM would be delayed. It left 3-1/2 hours late at 10:30 AM. Coming back north 3 weeks later we were told 40 minutes before the plane was scheduled to leave that there would be a delay. Our plane hadn't arrived from Tennessee yet, and in fact it hadn't even taken off from Tennessee yet. The plane left Sanford 2-1/2 hours late after it sat on the tarmac for 1 hour after boarding. When we got to Allentown we... (read more)
★★★★★
“Wonderful service! I would highly recommend Allegiant...”
Written on: 01/02/2011
Wonderful service! I would highly recommend Allegiant air to all my friends and family!! I love Allegiant air and it's customer service is flawless! Always on time!! One thing, i love is that i can change my reservation online!! I love allegiant !! (read more)
Guest's Comment
Written on: 31/07/2011
obviously a fake
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Dragon45's Comment
Written on: 01/08/2012
Which planet did you flew to? Because at this planet, they were horrible.
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★☆☆☆☆
“Terrible exerience. Flight was delayed and finally...”
Written on: 30/01/2011
Terrible exerience. Flight was delayed and finally cancelled after hours of sitting in the airport. No staff in sight for hours while passengers were left to wait and wonder. Don't fly Allegiant if you have any choice!!! (read more)
★☆☆☆☆
“I attempted to fly with allegiant i arrive an hour...”
Written on: 28/01/2011
I attempted to fly with allegiant i arrive an hour prior to my flight only to be told i would not be able to fly and my ticket would be forfeited. this is a bogus policy and needs to be changed there was enought time for me to make it to the gate i have flown with many different airlines and have never been turned away or determined by a representative/agent that i couldnt make it to the gate in time. (read more)
★☆☆☆☆
“I was worried about not being able to sit with my 3...”
Written on: 17/01/2011
I was worried about not being able to sit with my 3 year old daughter on the flight if I did not pay for assigned seats. So, I called Allegiant and was on hold forever. They told me that I better pay because the flight was so full, I wouldn't be able to sit with her. I paid the extra fees, got to the airport 2 hours ahead of time and they still gave my seats away. No person working for Allegiant would help and I was told to call a 1-800 number only to be told their policy was not to... (read more)
★★★★☆
“Delivered what was promised, a ride to Phoenix. On...”
Written on: 15/01/2011
Delivered what was promised, a ride to Phoenix. On time, courteous, no issues. (read more)
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Showing 31 - 40 of 88 Reviews
★☆☆☆☆
“Dodge neon or Mercedes? Allegiant is a neon, if the...”
Written on: 10/01/2011
Dodge neon or Mercedes? Allegiant is a neon, if the flight is there it is great however Allegiant is never on time. Delay,delay,cancellation. No information is ever available, is you call allegiant wait 20 minutes and they hang up at minute 17. Expect your vacation to be horrible because it will if you use allegiant! (read more)
★☆☆☆☆
“Our flight was delayed 3 hours and we weren't...”
Written on: 17/11/2010
Our flight was delayed 3 hours and we weren't compensated in any way. They don't even give free water on the flight. We had to pay for every sip. $2 for a can of soda. And forget about any food. There was none and I'm sure that would have been very expensive. No entertainment, not even a magazine. Seats were raggedy. It was awful, awful, awful. We had to pay $85 for one suitcase. I would have liked to have known all this before making arrangements. I would have clearly chosen another airline... (read more)
★★★★★
“My family of 4 just returned from a vacation using...”
Written on: 20/10/2010 by tammybotham (1 review written)
My family of 4 just returned from a vacation using Allegiant. We had a great experience. Flights were on time and no signs of staff looking to jam us up in any way. As I was booking on-line, I read everything so I knew I had to show up early (as with ALL airlines) and the baggage restrictions, fees, etc. Even so, Allegiant was the cheapest flight, by far. The staff was fine, the planes were fine and we loved the small airports!
It is a bit disheartening when you see the original price...
(read more)
★☆☆☆☆
“I would encourage others to use a different airline. ...”
Written on: 19/08/2010
I would encourage others to use a different airline. Honestly, I would give Allegiant 0 stars. This was the worst flying experience of my life. My husband and I were flying from Appleton, WI to Las Vegas. Our flight was scheduled to leave at 2:15 pm. We boarded the plane, and sat in the extremely warm cabin for half an hour because they couldn't get the jet walk away from the plane. We finally left, but 45 minutes into our flight they decided to turn our plane around and head back to... (read more)
★☆☆☆☆
“I booked with Allegiant Airline hoping to save money,...”
Written on: 17/08/2010
I booked with Allegiant Airline hoping to save money, I heard they have great rates. You certainly get what you pay for, both flights were over an hour late leaving, with the return flight a whopping 7 hours late. There was a problem with equipment in the cockpit, so they rightfully deplaned and requested another airplane to be sent to LAX. We were initially told that it take 45 minutes to replane, then an hour, then two hours, then 8:00pm, then 9:00pm. We boarded around 9:45pm and the... (read more)
★☆☆☆☆
“Do not use Allegiant Airlines phone line because they...”
Written on: 10/08/2010
Do not use Allegiant Airlines phone line because they will not answer. If you need to make changes you must rely on their website which is very inconvenient. The plane was very stuffy, and the flight was delayed both ways. It is worth it to spend a little more and go Southwest. (read more)
★★★★★
“I find it amazing how people like to complain. Where...”
Written on: 05/08/2010
I find it amazing how people like to complain. Where else can you find a flight for 9.99? How can you complain that with all tax and fees it comes to a little over 50.00? Can you fly for 50.00 on any other airline? People get so upset over a delayed flight.... I was under the impression that all airlines have delays. People get so upset over things like paying change fees, and when people miss their flights they want to complain about losing funds and having to buy a new ticket. All of these... (read more)
★☆☆☆☆
“Allegiant Air baggage service office is only open...”
Written on: 30/07/2010
Allegiant Air baggage service office is only open Monday to Friday excluding stats. Do not fly with them on weekends because if there is an issue with your luggage you will not hear back. Their 1-800 number does not even inform the user of this. Also very little representation at the airports. They are only at the airports during take off and landing. Very very poor service. They also let passengers bags on the aircraft without the passenger. To me this is a safety concern (read more)
★☆☆☆☆
“I would never flyy with Allegiant again. I missed my...”
Written on: 21/07/2010
I would never flyy with Allegiant again. I missed my flight from Vegas to bellingham. They made me pay $300 for the flight back at premium price. I thought it was unreasonable to pay $300 esp when I paid only $250 for my entire round trip. They knew I would pay and took advantage of it. I knew with other airlines that my friends flew with, they were able to book another flight for only $25 when they missed their flight.when i spoke to the customer service rep, she provided the worst... (read more)
★☆☆☆☆
“Our flight was delayed and delayed. This can happen...”
Written on: 19/07/2010
Our flight was delayed and delayed. This can happen with any airline (although in conversation with other passengers Allegiant seems more prone to it) but Allegiant's customer service in dealing with these situations is deplorable. Uncooperative, rude and irresponsible. This company has one of the WORST customer service departments I've ever seen. (read more)
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Showing 41 - 50 of 88 Reviews
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Jerry56's Response to Osh9112391's Review
Written on: 08/01/2013
I have flown Allegiant a number of times from Nebraska to Las Vegas. The crew and the MD83 jets were always fine for a discount airline. the passengers however look more like they should be taking a greyhound bus instead of a passenger jet,
Allegiant has a very tricky website these days, and they nickel dime customers to death with add on fee's. When all is said and done, Allegiant will bleed you enough that you might consider a regular major carrier and pay about the same price.