Cathy Jean Shoes Reviews

“Low quality goods and terrible customer service”

Written on: 01/03/2013

Bought my wife and daughter shoes from their Newport Beach store. After wearing the shoes for all of 15 minutes the soles came loose. When I returned them to the store they would not accept because they were worn. Contacted their customer service line and got no response. Stay away from Cathy Jean. (read more)

“Junk”

Written on: 07/01/2013 by Nursenan

I purchased a pair of boots for my daughter for Christmas. She has worn them less then 3 hours and the heel is lkr easy coming apart from the sole. If only I had read the reviews before I bought these, I would never have set foot in that store. Whenever I'm at the mall and I walk by that store I will be sure to warn any unsuspecting foster ears, as they walk in, to stay away. (read more)

“Stole my 14 yr old daughter's babysitting money”

Written on: 28/12/2012 by seaglass (1 review written)

My 14 year old daughter bought a pair of boots ($42) on Christmas Eve. The store was busy. They did NOT give her a receipt. That night she tried on her boots and decided to exchange them for a half size larger. The day after Christmas, we returned to Cathy Jean to exchange. Since she did not have a receipt, the REFUSED to exchange for another size!! INCREDIBLY HORRIBLE CUSTOMER SERVICE. My daughter is now out $42....a lot of babysitting hours. Wish I could give it NO STARS!!!!!! (read more)

“defective boots”

Written on: 18/10/2012 by E.Princess1

I bought a pair of boots which were defective and had poor arch support. I was told to contact the customer service department and the manager Avery Morales said to continue wearing them and the leather would stretch and feel better. She didn't understand that they were defective. I had to wear them torealize this and I also explained that I couldn't just leave work to change my shoes and that was why they were worn. The manager st the store suggested for me to take the boots to a shoe... (read more)

“Worst shoe store EVER”

Written on: 26/08/2012

I had a very bad experience with Cathy Jean shoe store as well as everyone else here!! Had a pair of heels for one day and wore them for less than one hour. The rubber sole began lifting on one of the shoes and they were not all too compfortable for $60 so I decided to return them with reciept. There was no way the manager at Mission Viejo mall store would return or exchange them! I was told to e mail customer service about the issue which I did and never got a response. I will never... (read more)

“SERVICE POLICY LACKING”

Written on: 07/03/2012

My daughter purchased a very cute pair of boots with flannel insides and zippers up the back. On her second day of wearing them, BOTH zippers broke! We tried to exchange them for the exact same kind...we even had the receipt and original box. Just so you know, doesn't matter if you have either! The fact that she wore them voids all return/exchanges for the future. Even the sales clerk said she could tell they hadn't been damaged due to wear and tear. When I asked her if the zippers had... (read more)

“Stay Away!”

Written on: 29/12/2011 by bsleeper

STAY AWAY from Cathy Jean stores in general!!!!!!! Consider yourself warned! My husband got me some boots from Cathy Jean for Christmas. I was on the fence about keeping them because the quality didn't look great, so I looked up reviews online and found terrible reviews about their cheap quality and terrible customer service, especially with returns. After reading that I decided to return them (thank goodness it was day 8, as you only get 10 days to return them). I made sure I was well... (read more)

“Bow Cork Slide

The worst customer service I have ever...

”

Written on: 14/11/2010

Bow Cork Slide

The worst customer service I have ever seen in my entire life especially from Van Guyen absolutely appalling don't ever shop there !!!!!!!!!

“I can't believe the customer service this company has...”

Written on: 29/03/2011

I can't believe the customer service this company has to offer. I was a fan of Cathy Jean until recently when I ran into some issues. I bought a pair of shoes not that long ago and one of the shoe cracked in half in the middle. When I called the store I purchased it at inside the Mission Viejo mall, the assistant manager Moni, who was extremely rude said there was nothing they can do about it. What a load of bull!! The other experience is I bought a pair of shoes and never wore them. When I... (read more)

“CORPORATE NUMBER: nine four nine two two five zero six...”

Written on: 07/03/2011

CORPORATE NUMBER: nine four nine two two five zero six zero zero
They are based in Irvine, CA.
949.225.0600

I bought some boots from this store in late October. When purchasing them I was told that they were water resistant. I'm a little OCD about my shoes in rain so when I was told this I confirmed their wear ability in rain. The sale associate confirmed that the material holds up in rain and wouldn't be damaged. Well I wore them in rain and now my boots have water marks all over. I... (read more)