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| Value for Money | 2.5/10  |
|---|---|
| Overall rating | 2.6/10 |
Full review by
Guest.
on 26th Jun 2008
User Rating : 1
Respect :
0
Good Points: style
Bad Points: quality
General comments: This is my second time purchasing a pair of shoes that were very cute but after wearing them for 3 months have cracks and a split across the bottom of the shoe. I did shop from in Cathy's Jeans store prior to 2006. I purchased a pair of shoes and the strap broke. Same thing happened to me. I can't believe how similar my situation was to another complaint I read. The Manager who was not available in the department could never be reached by phone. If you left a message it was never returned.Took the shoes to the store and the girls were amazed and had never seen that happen before, told me to check with the manager on Wednesday. Called and spoke to the manager, gave her the serial number and was told we do no have the shoes in stock and the best thing she could do was offer me a 10% discount on shoes on any other shoe in the store. Oh! I am such a valued customer, this was the best they could do. I have other shoes in my closet that I have had for 5 years. Worn, yes! But not broken.I told the manager this is the best you can do for shoes that cost over $60 and I can't even wear them.
Guest.'s review and ratings | 231 words
Review by
Guest.
on 1st May 2008
User Rating : 0
Respect :
0
First, the product is poorly made in my opinion and high-priced. Second, they give you just 10 days to return the shoes for a refund, which is not a lot of time. Here's what happened to me. One pair of shoes squeaked. I didn't hear that in the store because they play the music loud. The other pair has rickety heels that will cause a sprained ankle. I tried to return to the Cathy Jean store the squeaky pair, but the store wouldn't take them back because they had stretched the shoe. They hadn't, t ...
Guest.'s full review | 175 words
Review by
larmendarez
on 24th Mar 2008
User Rating : 0
Respect :
0
I purchased shoes at a Cathy Jean store and realized I had a very similar pair at home, so I exchanged them. The new shoes I bought were nice - but the right shoe kept slipping off my foot (I walked around in my living room). When I went to return them I was told I could not have my money back because I had "exchanged" them, even though I had a receipt and the shoes were unworn. They would issue me store credit only. I will NEVER shop at this store again, which is unfortunate because I had h ...
larmendarez's full review | 135 words
Review by
Guest.
on 31st Dec 2007
User Rating : 10
Respect :
0
I love Cathy Jean Shoes! There is no phone number on the receipt, but it is not the store's fault if the number in the phone book may not be correct. You can't tell if a shoe is comfortable unless you wear them in the store. If the shoes you buy are uncomfortable, they should offer some suggestions to help people out.
Guest.'s full review | 89 words
Review by
Virginia2525
on 27th Dec 2007
User Rating : 1
Respect :
0
I got a pair of boots from Cathy Jean for Christmas, wore the shoes for around five minutes. Decided to exchange them for one size bigger the very next day Dec 26. I was told by the manager at the Northridge ca location that I could returned them because I have wore them. I never wore the shoes... I wasn't trying to get a different pair of shoes or the money. All I wanted was to exchange them for one larger size.
Virginia2525's full review | 81 words
Review by
janlmark
on 19th Jul 2007
User Rating : 0
Respect :
0
These people need some serious training! Then I tried to call corporate, good luck! They hide their number behind an answering machine and do not respond to emails. Ladies avoid this place.
janlmark's full review | 107 words
Review by
lay44us
on 2nd Oct 2006
User Rating : 8
Respect :
0
I bought two pairs of very high heels from the Altamonte Springs Cathy Jean Shoes Store in Florida. I usually wear a size 6 and it was a little big, the salesperson told me to try on the 5 1/2, they were pretty tight but she said the Brazilian leather would stretch. I wore them for about 8 hours and they were tighter than ever, partially due to my foot swelling up in them. I returned to the store the next day and even though I had worn them, she was more than happy to exchange both pairs for the ...
lay44us's full review | 108 words
Review by
nkni001
on 11th Sep 2006
User Rating : 1
Respect :
0
Sales people at the Cathy Jean Shoes Stores need to be trained on how to handle unsatisfied and angry customers instead of aggravating the situation and making the customer even more upset.
I purchased a pair of high heel shoes at the Montebello Town Center Cathy Jean Shoe Store. I wore the shoes for 2-3 hours and they were the most uncomfortable pair of shoes I had ever purchased. I tried contacting the store but the phone number listed on the receipt and in the yellow pages were non-working ...
nkni001's full review | 228 words
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