TorFX Foreign Exchange Reviews - www.torfx.com

★★★★★
4.6 / 5
92% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★★★☆☆

“Never get near true exchange rate.”

Written on: 18/09/2014 by Raiden19 (1 review written)

I need to transfer a 500GBP pension every month to Spain and i've used torfx for a while. But, I never get anywhere near the real exchange rate and I don't know why. They say that there is no fee but the fact that i'm always 35 to 45 euros from the real rate indicates that there may be a 'hidden' fee. Anyone else had this issue, and if so, how did you fix it?… Read Full Review

By 1Torfx

Written on: 18/09/2014

Hi Raiden,
We're really sorry that you haven't been entirely satisfied with the service you've received from us. We pride ourselves on offering competitive exchange rates and don't apply any hidden fees. We're very keen to resolve this issue for you, so if you could give us a call at your convenience we'll talk through the issue.
Best wishes,
TorFX

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★★★★★

“Excellent never better.”

Written on: 14/09/2014 by Powerwn444 (1 review written)

I have used this company and many other exchange companies, many times. I cannot leave staff members names, but there are two that have looked after me with patience, sound advice. great customer service and a telephone call when needed. A and L, you know who you are. Thank you… Read Full Review

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★★★★★

“straight forward, efficienct and helpful”

Written on: 07/09/2014 by ChrisH2112 (1 review written)

i needed a currency firm to help with my house purchase in France. After searching the internet and a few friends recommendations i selected TORFX as the company to use. Once i decided on TORFX i could not have found the process any easier, the set up was easy and after having a quick chat with my dedicated account manager we decided on a fixed time transaction, this suited my needs as a needed to pay a deposit followed later by the remaining balance 6-8 weeks later. I fixed a excellent rate… Read Full Review

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★★★★☆

“Straightforward, quick, fair rate”

Written on: 04/09/2014 by Crockerdoyles (1 review written)

Dedicated contact. Once set up details pulled up right away, if paying to the same place each time this is stored so one phonecall without having to get out lots of details again and again and it is done. Nothing not to like… Read Full Review

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★★★★★

“Expert but approachable and efficient”

Written on: 17/08/2014

I was only looking for a one-off transaction so was a bit unsure after doing a limited amount of research of agencies. I found them immediately accommodating, listening to my concerns and requests for clarification. They gave me a much better deal as well as far greater understanding of the process than my bank, as a result of which I was able to time the transfer into Canadian dollars myself but could chat to them about it.Very happy with teh deal and will definitely recommend and use again… Read Full Review

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★★★★☆

“The Best”

Written on: 17/08/2014 by Flanagan91 (1 review written)

Excellent service with knowledgable account managers. Rates are good and they try to make them better if you are buying in small quantity. Would happily recommend them to friends and family… Read Full Review

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★★★★★

“An Excellent Company - even for small cash transfers.”

Written on: 16/08/2014 by Macib479 (1 review written)

Excellent service based upon: Friendliness. Advice before arranging cash transfer. Time allowed to think about advice without any pressure. Knowledge that for every cash transfer - monthly in my case - I am advised before the transfer reaches my bank and then advised after receipt. The overall arrangement has given my wife and me total relief from our previous arrangement of carrying money between our houses each year and we are unable to think of anything to find fault with either the service… Read Full Review

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★☆☆☆☆

“Just No”

Written on: 14/08/2014 by Peacock406 (1 review written)

TorFX was recommended from one of my friends to transfer money from oz to europe. I tried to set up an account for multiple days but there was just no communication happening at all. 1. I mixed something up with my german and my aussi Address, no response 2. I tried to fix that problem, no response 3. I mailed in the updated proofs of adress, no response 4. I mailed to ask "my accountant" how the status is, no response 5. I mailed to the website itself, no response The whole thing took 2… Read Full Review

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★★★★☆

“Prompt, friendly and trustworthy”

Written on: 12/08/2014 by Flossiewalking (1 review written)

I have made many transactions to our German account over the last few years and have always been happy with the swift and painless transfers. I do feel, though, that sometimes, Torfx is not always the most competitive - and I shall keep an eye on that. Unfortunately, I incurred an unexpected charge of €12 at the last transfer - the bank blamed Torfx for this, as they had not used SEPA. My account manager, Tim Cornbill has agreed that this was the case, but will not happen in the future and… Read Full Review

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★★★★★

“Very Quick, easy & Good rates”

Written on: 03/08/2014 by ArthurRichards (1 review written)

I have used several FX companies and I have to say that TorFX is very competitive and easy to use. In particular the method of storing the destination bank details, which can be tedious to enter is very good and saves a lot of fiddly entry when you often transfer money. Service has always been quick, efficient and very polite with just the right amount of humour for me. Rates generally compare very well and overall I would rate them as top line!… Read Full Review

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★★★★★

“A Service You Can Trust”

Written on: 31/07/2014 by DaxSkinner230 (1 review written)

I've now used TORFX three times. Having set up my account on the first occasion with the help of real, friendly agents, the repeat occasions ran like clockwork. From my bank to my son's in Canada, via TORFX took less than 24hours. The rates were better than my bank could offer. I'd recommend them any time… Read Full Review

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★★★★★

“First useage of 3 rd party fx ”

Written on: 31/07/2014 by JarrettMcNeil415 (1 review written)

Used Tor Fx for first time and was a bit concerned about sending my money to someone I had not dealt with or heard about apart from one of my friendsTheI called them , the service was friendly and precise and reassured me . Account set up fats and the end game was I benchmarked with my bankI use re fx rate and found we had a near 6%variance on £20k transaction . If you need to use service try it out with lower amount firts to agin your confidence . Credit rating was the second best confidence… Read Full Review

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★★★★★

“I have found them to be polite,efficient,businessike...”

Written on: 25/07/2014 by Staffordij214 (1 review written)

I have found them to be polite,efficient,businessike but friendly,with excellent exchange rates with speedy transfers to european banks. I would highly recommend them… Read Full Review

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★★★★★

“Quick and easy way to transfer your money abroad”

Written on: 22/07/2014 by samartyn (1 review written)

Have used this service on a number of occasions and all have been good experiences. The staff are professional and helpful, the service is easy to use, the rates are competitive and the transfers are fast. Will certainly be using them in the future and am happy to recommend them to my friends… Read Full Review

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★★★★★

“Reliable and Professional service - look no further”

Written on: 17/07/2014 by jwclamp (1 review written)

The reassuring personal touch and communication thru e-mail and telephone was excellent. The transfer was achieved quickly and the rate was excellent. I would use TorFX every time - thoroughly recommend them… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 11/07/2014 by alsane (1 review written)

I tend to shop around and look for good deals but on this particular subject I would stick to my bank what bank charges is absolutely worth it, at least you know you do not have to proof yourself over and over again Here, you have an account manager whom by the way only relay messages Every time you call the exchange rate is unfavorable and You are urged to make a transaction there and then When they receive the money that is when they decide whether you should send a host of other documents… Read Full Review

By 1Torfx

Written on: 11/07/2014

Dear Ali,
We’re very sorry that you were unsatisfied with the service you received. Maintaining the security of clients’ funds is hugely important to us and as we’re authorised by the Financial Conduct Authority we have to comply with strict compliance procedures. We try to make our compliance process as simple and swift as possible, but delays can occur. We hope that you will consider using our services again in the future.

Best wishes,
TorFX

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★★★★☆

“hong kong transfer”

Written on: 11/07/2014 by Englandac6 (1 review written)

I found the process hassle free, with a competitive rate, charges paid forward, so that the receiver did not then have to tell me that I had underpaid a small amount, so often the case with so called banks' transfers. When things work out well, we come back for more. … Read Full Review

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★★★★★

“First foreign exchange”

Written on: 10/07/2014 by s.richardson (1 review written)

I am retired and new to foreign exchange, and was nervous at the thought of handing over money to an unknown party, However my bank directed me to TorFX so I went ahead, opened an account and have just completed my first exchange, An account manager then led me through the process and advised me at every step until finished, I shall be using TorFX in the near future again and wouldn't hesitate to advise others to do the same. … Read Full Review

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★★★★★

“Economic, Efficient and Effective”

Written on: 09/07/2014

It is a very straightforward process to set up buying and transferring currency with ToRFX. Each transfer can then be made with just one phone call… Read Full Review

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★★★★☆

“hong dollars personal”

Written on: 09/07/2014 by Marlon480 (1 review written)

The service was efficient and accurate, with a realistic exchange rate, charges paid. In this way the recipient had no fuss over bank charge deductions, often a Hong Kong problem when not a business transfer… Read Full Review

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