TorFX Foreign Exchange Reviews - www.torfx.com

★★★★★
4.6 / 5
180
91% of users recommend this
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Latest Reviews

★★☆☆☆

“Poor rate compared to others and poor advice made me...”

Written on: 18/07/2015 by azmc (1 review written)

Wanted to transfer £ to € to take advantage of good rate. Contacted torfx as they were local and made me more confortable with the process. However, was given series of bad advice. First transfered money to them as was not told they could buy for me and could pay later. Then a lady bullied me into buying euros right away as rate was dropping. I originally wanted to wait few days but she told me likely to drop further.... did it and next day was up. Lost about €300 After that, i called… Read Full Review

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★★★★☆

“Helpful Fast Service”

Written on: 09/07/2015 by Cheryl-Anne (1 review written)

After years of sending money to South Africa via my UK bank I decided to explore TorFX as an alternative. Can only say that I regret not switching to them earlier! They offer better exchange rates compared to UK banks and it costs you nothing to send money abroad. Compare this to the £20.00 relay fee charged by UK banks and add to this their less than favourable forex rates. TorFX impress most with their highly efficient delivery of service and keeping all parties fully up to date with the… Read Full Review

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★★★★★

“Top Class Service”

Written on: 22/06/2015 by garymccrum (1 review written)

I have been using TorFx under the expert guidance of Luke Zorab for 2 years now. His daily emails keep me up to date with the state of the market and help me make well informed decisions as to when to execute my transfers. His updates are very insightful and I would recommend that anyone looking to achieve a better understanding of what moves the money markets, ask to be included on his email list. Every transfer I have made has been completed with no fuss and in a timely manner. The rates he… Read Full Review

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★★★★★

“Simple!!”

Written on: 11/06/2015 by Baileev1979 (1 review written)

I thought transferring funds to buy our property in Spain was going to be hassle. TorFX made is so simple. Our account manager kept us updated of exchange rates daily and when we had to jump in it was all done within in a minute. The transfer was done on-line, emails confirmed everything instantly, and the bank in Spain received the money without any hassle. It was so easy that I forgot about the fact that I hadn't paid any fees at all, and got a great exchange rate!! The following day I… Read Full Review

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★★★★★

“Excellent professional service”

Written on: 11/03/2015 by jonyan (1 review written)

We recently sold a property in Euros and TORFX gave us helpful and professional advise with regards to changing the currency back into Sterling, considering the present tough marketing conditions of the Euro. We were contacted regularly with market conditions and advised when was best to do the exchange. We would definitely recommend TORFX to family and friends Although our Euros were in Barclays Bank, TORFX gave us a superior rate. Very quick and easy transaction, the money was in our bank… Read Full Review

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★★★★★

“Excellent”

Written on: 21/12/2014 by Miranda255 (1 review written)

Have been using for 5 years , great rates , excellent service , staff cant do enough for clients, great currency updates , .recommend to friends for their efficiency and professionalism… Read Full Review

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★☆☆☆☆

“9% of my money is just gone”

Written on: 19/12/2014

I do regular money transfers to Canada and to another country. I heard about this TorFX and found on a cashback website. So just tried a small amount to check their service. First thing is their rate is poor compared to others. Then the biggest upsetting thing is, the recipient received 9% less amount what I sent. Called them and their saying is 'may be' Canadian bank has charged but I am sending money to Canada regularly and this never ever happened before. And ya, the cashback hasn't been… Read Full Review

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★★★☆☆

“Never get near true exchange rate.”

Written on: 18/09/2014 by Raiden19 (1 review written)

I need to transfer a 500GBP pension every month to Spain and i've used torfx for a while. But, I never get anywhere near the real exchange rate and I don't know why. They say that there is no fee but the fact that i'm always 35 to 45 euros from the real rate indicates that there may be a 'hidden' fee. Anyone else had this issue, and if so, how did you fix it?… Read Full Review

By 1Torfx

Written on: 18/09/2014

Hi Raiden,
We're really sorry that you haven't been entirely satisfied with the service you've received from us. We pride ourselves on offering competitive exchange rates and don't apply any hidden fees. We're very keen to resolve this issue for you, so if you could give us a call at your convenience we'll talk through the issue.
Best wishes,
TorFX

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★★★★★

“Excellent never better.”

Written on: 14/09/2014 by Powerwn444 (1 review written)

I have used this company and many other exchange companies, many times. I cannot leave staff members names, but there are two that have looked after me with patience, sound advice. great customer service and a telephone call when needed. A and L, you know who you are. Thank you… Read Full Review

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★★★★★

“straight forward, efficienct and helpful”

Written on: 07/09/2014 by ChrisH2112 (1 review written)

i needed a currency firm to help with my house purchase in France. After searching the internet and a few friends recommendations i selected TORFX as the company to use. Once i decided on TORFX i could not have found the process any easier, the set up was easy and after having a quick chat with my dedicated account manager we decided on a fixed time transaction, this suited my needs as a needed to pay a deposit followed later by the remaining balance 6-8 weeks later. I fixed a excellent rate… Read Full Review

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★★★★☆

“Straightforward, quick, fair rate”

Written on: 04/09/2014 by Crockerdoyles (1 review written)

Dedicated contact. Once set up details pulled up right away, if paying to the same place each time this is stored so one phonecall without having to get out lots of details again and again and it is done. Nothing not to like… Read Full Review

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★★★★★

“Expert but approachable and efficient”

Written on: 17/08/2014

I was only looking for a one-off transaction so was a bit unsure after doing a limited amount of research of agencies. I found them immediately accommodating, listening to my concerns and requests for clarification. They gave me a much better deal as well as far greater understanding of the process than my bank, as a result of which I was able to time the transfer into Canadian dollars myself but could chat to them about it.Very happy with teh deal and will definitely recommend and use again… Read Full Review

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★★★★☆

“The Best”

Written on: 17/08/2014 by Flanagan91 (1 review written)

Excellent service with knowledgable account managers. Rates are good and they try to make them better if you are buying in small quantity. Would happily recommend them to friends and family… Read Full Review

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★★★★★

“An Excellent Company - even for small cash transfers.”

Written on: 16/08/2014 by Macib479 (1 review written)

Excellent service based upon: Friendliness. Advice before arranging cash transfer. Time allowed to think about advice without any pressure. Knowledge that for every cash transfer - monthly in my case - I am advised before the transfer reaches my bank and then advised after receipt. The overall arrangement has given my wife and me total relief from our previous arrangement of carrying money between our houses each year and we are unable to think of anything to find fault with either the service… Read Full Review

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★☆☆☆☆

“Just No”

Written on: 14/08/2014 by Peacock406 (1 review written)

TorFX was recommended from one of my friends to transfer money from oz to europe. I tried to set up an account for multiple days but there was just no communication happening at all. 1. I mixed something up with my german and my aussi Address, no response 2. I tried to fix that problem, no response 3. I mailed in the updated proofs of adress, no response 4. I mailed to ask "my accountant" how the status is, no response 5. I mailed to the website itself, no response The whole thing took 2… Read Full Review

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★★★★☆

“Prompt, friendly and trustworthy”

Written on: 12/08/2014 by Flossiewalking (1 review written)

I have made many transactions to our German account over the last few years and have always been happy with the swift and painless transfers. I do feel, though, that sometimes, Torfx is not always the most competitive - and I shall keep an eye on that. Unfortunately, I incurred an unexpected charge of €12 at the last transfer - the bank blamed Torfx for this, as they had not used SEPA. My account manager, Tim Cornbill has agreed that this was the case, but will not happen in the future and… Read Full Review

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★★★★★

“Very Quick, easy & Good rates”

Written on: 03/08/2014 by ArthurRichards (1 review written)

I have used several FX companies and I have to say that TorFX is very competitive and easy to use. In particular the method of storing the destination bank details, which can be tedious to enter is very good and saves a lot of fiddly entry when you often transfer money. Service has always been quick, efficient and very polite with just the right amount of humour for me. Rates generally compare very well and overall I would rate them as top line!… Read Full Review

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★★★★★

“A Service You Can Trust”

Written on: 31/07/2014 by DaxSkinner230 (1 review written)

I've now used TORFX three times. Having set up my account on the first occasion with the help of real, friendly agents, the repeat occasions ran like clockwork. From my bank to my son's in Canada, via TORFX took less than 24hours. The rates were better than my bank could offer. I'd recommend them any time… Read Full Review

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★★★★★

“First useage of 3 rd party fx ”

Written on: 31/07/2014 by JarrettMcNeil415 (1 review written)

Used Tor Fx for first time and was a bit concerned about sending my money to someone I had not dealt with or heard about apart from one of my friendsTheI called them , the service was friendly and precise and reassured me . Account set up fats and the end game was I benchmarked with my bankI use re fx rate and found we had a near 6%variance on £20k transaction . If you need to use service try it out with lower amount firts to agin your confidence . Credit rating was the second best confidence… Read Full Review

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★★★★★

“I have found them to be polite,efficient,businessike...”

Written on: 25/07/2014 by Staffordij214 (1 review written)

I have found them to be polite,efficient,businessike but friendly,with excellent exchange rates with speedy transfers to european banks. I would highly recommend them… Read Full Review

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