Supportmagic Reviews

Watch this item
4 stars
Average rating for this product is: 4 out of 5

From 0 ratings and 2 reviews

Thumb up 100% of users recommend this product

Rate it Now:

Click on the stars above to rate this product:

Tweet This Item


Average Ratings for Supportmagic

  • Content3 stars
  • Value for Money4.5 stars
  • Overall rating4 stars

2 Reviews For Supportmagic

  • nasking Rank: Corporal 10th Nov 2006

    Reviewer rating: 4 stars


    nasking's review has yet to be rated - Be the first!
    Report this review



    Good Points: SupportMagic is an ultimate Customer Interaction Management suite for all sizes of companies. This On-Demand suite will cater to all the companies who want to improve their support activities.

    Visit: www.supportmagic.com
    This application is given out for FREE!!


    Bad Points: There are no bad points in this application.


    General comments: The official SupportMagic website went live early this morning on Thursday 9th November 2006. SupportMagic v1.12 is an On-Demand customer interaction management suite which stands out from other CIM applications.

    Today's announcement says about the capabilities and deliverables of the suite:
    SupportMagic's multi-channel communications platform integrates live chat, email management (ticketing), troubleshooter, and self-service/knowledge base technology to manage online sales and customer support in a most advanced way. Deployed on the cutting-edge technology of J2EE.SupportMagic releases with a BIG BANG!

  • nasking Rank: Corporal 7th Sep 2006

    Reviewer rating: 4 stars


    nasking's review has yet to be rated - Be the first!
    Report this review


    Supportmagic is an excellent on-demand helpdesk solution which is given out for free.

    The solution has five modules, namely:
    1) Helpdesk / Ticketing
    2) Live Chat
    3) Knowledge base / FAQ
    4) Troubleshooter
    5) Reports

    In addition to the above, there are personalized features such as calendar, private messaging, dashboard and team notices.

    A complete on-demand helpdesk solution for free. It's a great deal.