PC Upgrade www.PCUpgrade.co.uk Reviews - www.pcupgrade.co.uk

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★★★★☆
4.1 / 5
30
77% of users recommend this
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Latest Reviews

★★☆☆☆

“Disspointing service”

Written on: by philip1701 (1 review written)

I thought I was lucky as I’d found a piece of hardware that I had been struggling to find, placed an order with this company on the 13th for a part that was showing as in stock on their website. The order went straight into pending so they didn’t actually take any money off me right away. After not hearing anything for a few days I sent them an e-mail on the 17th I got no reply to this so on the 18th I called them. Spoke to nice guy, he states that they we’re unable to get the part that… Read Full Review

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★☆☆☆☆

“I orrdered a £77 motherboard, they charged me £106....”

Written on: by 410White (1 review written)

I orrdered a £77 motherboard, they charged me £106. I rang them up to question them and they said they "sourced" a newer version, so the price (apparently) adds up. So when receiving the motherboard I find out that they gave me a £50 motherboard!!! Do not trust these guys at all. They will lure you in to a trap. I'm down £56, for no good reason. Never buy from them, trust me. NEVER… Read Full Review

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★★★★★

“DVD Lightscribe Burner”

Written on: by FiremanFil (1 review written)

Finding one of these has proved very difficult (Rocking Horse poo and Hens teeth comes to mind!). After ordering the wrong thing (I didn't want a Bluetooth one!) I got through to Stu, who, very kindly listened to my imbecilic ramblings for ten minutes, sourced one to my requirements from somewhere in the deepest pasts of Europe(Holland). Two days later it arrived and was etching discs left, right and centre. Top-tastic service all round!!!! Thank You… Read Full Review

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★★★★★

“Great service and fast delivery”

Written on: by Londonpcrepair (1 review written)

Was a bit concerned after reading some reviews on purchasing older parts but spoke to the guys before ordering and they gave me details of what was in stock ordered the socket 1156 Asus motherboard arrived next day and was installed shortly after. Great service guys… Read Full Review

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★★★☆☆

“If u want a refund they don't want to know”

Written on: by orDonovan255 (1 review written)

Before sale service was great, but because I had a fault with the product and requested my money back they went quite with no response from the RMA team!!! I'm just about to proceed with a charge back! … Read Full Review

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★★★★★

“Great for sourcing old parts”

Written on: by SaraBurnham97 (1 review written)

Called pcupgrade after I struggled to find an older motherboard, after a quick word with the friendly sales staff sorted out the same chipset board was back up and running the next day. Delivery was excellent and now have called them for some extra memory. Great company thank you for all your help and you will getting all my business now. Very happy customer… Read Full Review

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★★★★★

“TRULY THE BEST”

Written on: by MacLeodyl376 (1 review written)

WHAT AN OUTSTANDING COMPANY PC UPGRADE IS, YOU WILL NOT FIND A BETTER SELLER ANYWHERE, ORDER WITH CONFIDENCE THAT WHAT YOU ORDER WILL BE OF THE HIGHEST GRADE AND DELIVERED SO SO QUICKLY, AN OUTSTANDING COMPANY WITH OUTSTANDING PEOPLE NAMED STU AND LEO , THANK YOU FOR EVERYTHING, RUSSELL… Read Full Review

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★☆☆☆☆

“Order never arrived”

Written on: by Warashibe (1 review written)

I ordered a soundcard on June 10 with next day delivery, after two weeks I sent them an email asking why I still didn't receive my order and then they just replied me that they couldn't send me and had to check my junk box (there was nothing in there btw..) and instantly after that I received a message from Paypal telling me that I was refunded... First time I order on this website and I am really dissapointed... I guess if I didn't ask them about my order, they would just never refund me. I… Read Full Review

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Pcupgrade's Response to Warashibe's Review

Written on:

Customer not based in the UK. Email was despatched to alert him that the shipping selected was for UK only and to reorder using European shipping option.

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Warashibe's reply to Pcupgrade's Comment

Written on:

I received your email only after I sent an email asking why I never received my order.. also I don't really understand why I could choos the "nextday deliver method" if it wasn't allowed... it was only said on your website that shippings from outside of UK might take longer than one day (this is why I waited TWO WEEKS). .

If your next day delivery can't be chosen for outsiders of the UK, then you should maybe ask your webmaster to not let people be able to select this shipping formula depending on their country, to avoid this kind of missunderstanding again.

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★★★★★

“I have been very happy with the service I received...”

Written on:

I have been very happy with the service I received from PC Upgrade. I ordered a graphics card but they didn't have the right type in stock so they asked me if I was ok with an upgrade, at £4 extra cost, which was fine by me. They then upgraded me to next day delivery at no extra cost. When the card arrived I was disheartened to find that the low profile bracket bundle that came with the card didn't fit in my computer case, very annoying. So I phoned up about it and they promptly sent me the… Read Full Review

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★★★★★

“Wanted to order a few parts for my PC. Found them...”

Written on:

Wanted to order a few parts for my PC. Found them quickly and easily on the website. I ended up having issues paying by card due to my bank having issues.

I ended up ringing up to order to get it working, I was met with some very helpful customer service. My order was processed in a matter on minuets. and my order arrived a few days later when expected.

Will use again… Read Full Review

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★☆☆☆☆

“An absolutely absymal company. If you manage to get a...”

Written on: by grammarye (3 reviews written)

An absolutely absymal company. If you manage to get a working item first time, it's a good price, with good delivery. Unfortunately, their returns service should you have a fault is incredibly poor.

My motherboard was dead on arrival, and within 4 days I'd confirmed this (not a simple exercise with a motherboard). I opened an RMA; the one efficient aspect of the customer service. At my own cost, I sent the faulty motherboard back and was told that I'd be contacted when they received it, to… Read Full Review

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★★★★★

“Impressed with advice before buying, delivery on time,...”

Written on:

Impressed with advice before buying, delivery on time, and the excellent after sales technical help which included sending me a CD at no extra cost… Read Full Review

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★★★★★

“Very good service. Prompt and reliable. Would...”

Written on:

Very good service. Prompt and reliable. Would definitely recommend… Read Full Review

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★★★★★

“PCUpgrade.co.uk ROCKS!!!! The prices and product range...”

Written on:

PCUpgrade.co.uk ROCKS!!!! The prices and product range are 1st class and when you need help, you can get a human on the phone in minimum time!
Leo the customer service rep is really helpful and they will always make sure you are getting the best for your money. I've been using www.pcupgrade.co.uk for 4 years and will continue to do so!

5 STARS FROM ME
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★☆☆☆☆

“No communication at all, item was not in stock, took a...”

Written on:

No communication at all, item was not in stock, took a fortnight to arrive (with massively expensive 3-5 day delivery charge to boot) substitute was sent instead that was bloody awful. I'm just going to bin it rather than risk banging my head against the wall further to get a refund. They are cheap but they are also nasty. Avoid… Read Full Review

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★★★★★

“When speaking to their staff, they were always helpful...”

Written on:

When speaking to their staff, they were always helpful and knowledgable. They took the time to understand my needs and gave appropriate advice. Instead of the graphics card 'recommended' by the software I got a much better card for the same price.
Even though this conversation took place after 5pm, and I said I didn't expect next day delivery, my new card was delivered the next morning.
I thought service like this was a thing of the past… Read Full Review

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★★★★★

“Unsure of what would be compatible with my motherboard...”

Written on: by steamer4472 (1 review written)

Unsure of what would be compatible with my motherboard i rang & received excellent advice & service. The guy i spoke to couldn,t have been more helpful or knowledgeable on the relevent subject.I ordered & received the goods faster than i thought was possible e.g next day & having installed the memory & run the recommended cleaner program it has already made a dramatic difference to my computer speed. I have yet to install the processor but going on the improvment so far i will have a super fast… Read Full Review

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★☆☆☆☆

“Ordered goods using next day delivery - it is 3 days...”

Written on:

Ordered goods using next day delivery - it is 3 days later & still waiting.
Phoned them 10-12 times & just get answer phone. Left a message - no reply. E-mailed them this morning addressing my concerns, it is now late afternoon & still no reply. I understand it is the Xmas period, but their website says nothing about delays over Xmas or that they are closed for Xmas… Read Full Review

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Gecrap's Comment

Written on:

I have the exact same issue as you. Ordered with next day delivery, its been 7 days for me and they havnt even dispatched it yet. I am also being completely ignored, no reply from any of the emails I sent.

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Guest's Comment

Written on:

Ordered Mobo on 21st september with extra cost for next day delivery, 3 days and 2 emails later had phone call to say not in stock,took full details of my hardware and the type of board required. 6 days later received a board that was 2nd hand,dusty and still had a case post attached from its former case. i rand and complained and was told it had been in a case for testing, RUBBISH i am an IT Technician and know a used board when i see one. i decided to test it myself and discovered that it did not support my processor although they had been told what i was using. another phone call and i was offered a replacement board,new,next day delivery but £16 more.foolishly i paid the extra money and returned the other board at a cost of £9.05p. it is now 4 days later and still no board although i had an email yesterday to say the board was despatched but by normal 1st class post and would be here for monday or tuesday. £8 for next day delivery, £9.05p to return a board i did not order and almost 3 weeks later still no board. i have contacted trading standards and will be pursuing this AVOID!

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★★★★☆

“I spoke to Stu earlier today about trying to source...”

Written on:

I spoke to Stu earlier today about trying to source this board and the possibility of replacing it as an alternative.

In the end, we've opted for the second-hand option to avoid reinstalling the OS, but I'd just like to say how helpful Stu was and that I'll definitely recommend you and bookmark you for the future.

Many thanks again!… Read Full Review

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★★★★★

“If you are in doubt about what you are buying...”

Written on:

If you are in doubt about what you are buying regarding PC equipment, PCUpgrade are the people to speak with.
I spoke with them numerous times, with evey call an education lesson in the world of HTPC building.
Without their help I would have purchased the wrong setup for my HTPC.

Great people to deal with...

Much appreicated.
Thanks
Daniel

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