Vistaprint www.vistaprint.com Reviews
Latest Reviews
★☆☆☆☆
“Misleading / Dishonest / Terrible Customer Service”
Written on: 02/06/2013
I didn't receive what was ordered, then Vistaprint blamed me instead of taking responsibility and refused to provide a refund - had to bin my item (waste of money). (read more)
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★☆☆☆☆
“Christmas in May...June or maybe July?”
Written on: 26/05/2013
I ordered Christmas gifts, cards and key fobs from Vista Print last November 2012. Despite numerous promises of the goods being delivered and latterly a refund, I have never received part of my order worth £90. I have been told a refund will be made if a log into a link provided and enter my bank details. I did so and still no refund has been made. I have emailed Customer Services (!) many times without success and my family will never get the carefully chosen gifts made from up loaded... (read more)
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★☆☆☆☆
“Rubbish Printers!!”
Written on: 17/05/2013
Had terrible problems ordering some photo cards. First they sent me a box of leaflets for a dubious photographer. Several phone calls and e mails later I received an e mail offering a refund and a free replacement set of cards. Never got the refund. No cards for over two weeks.Paid £52 for the replacement cards so not free at all. Non existent customer service. Don't use them. I used Snapfish instead and had no problems at all. What a shower at Vistaprint! (read more)
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★★★★★
“Affordable Printing”
Written on: 10/05/2013
I have placed with Vista Print couple of orders for business cards. Never had a problem with their printing. I would place future orders with this company again (read more)
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★☆☆☆☆
“ripoff”
Written on: 08/05/2013
they offer stuff for free for a month and when you don't want it (even before the trail ends) they ignore any notices not to charge your account since you're not interested in the product (read more)
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★★☆☆☆
“Good & Bad”
Written on: 07/04/2013
Vistaprint are great when it come to business cards, flyers, postcards etc. They are top quality and have an amazing array of designs to choose from, very happy with that but when it comes to web hosting, these guys are poor. The service was rubbish and because they're american based, I found that customers looking at my site were mainly american even though I had a 'co.uk' site. They were very unhelpful, extremely hard to get hold of and I had constant problems with my website of which they... (read more)
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★☆☆☆☆
“Will never use this ever again!!”
Written on: 25/03/2013
I tried to order a t-shirt, and the shipping charges were astronomical! Then, I found out thta I was being charged every month for something i never ordered! It took forever to sort it out, and the customer service was terrible. I will never use this website again! (read more)
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★★★☆☆
“Design Uploads & Postage”
Written on: 24/03/2013
I haven't had any problems with the quality of the products. But when then have items on sale they never are the amount that is advertised. The charge for the upload of my own design and postage. I end up paying more then the original price of a product. These extra charges are starting to turn me away from this company. The problem is they still have better prices then other company's I have looked at. Vista knows exactly how to play the field when it comes to prices. So even though I... (read more)
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★☆☆☆☆
“Total rip off ”
Written on: 21/03/2013
The extra charges they apply after you've ordered is ridiculous! I thought I was paying £2.49 for my product and ended up paying £12.30 due to "photo upload charge" and the overpriced packaging! It was a rip off and wouldn't recommend! (read more)
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★★★☆☆
“I didn't receive a free mug with my wall Calendar!!! ”
Written on: 14/03/2013
I didn't receive a free mug with my wall Calendar!!! And I am still excepting one! Ahhhh should I come back and get one. (read more)
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Showing 1 - 10 of 97 Reviews
★☆☆☆☆
“Useless product and false service”
Written on: 10/03/2013
They couldnt deliver business cards or other products in the colour i ordered. Failed to deliver on third attenpt. Continued to sell to me when i wasnt happy because they continued to get it wrong. Didnt say sorry Argued with me Offerered me a refund without even wanting to sort issue out Then never gave me a refund They couldnt have done anything any wrong Ultimately even the CEO ignored my message telling him his business is behaving like this. I would not recomend this poor... (read more)
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★☆☆☆☆
“ok product terrible service”
Written on: 01/03/2013
Took ages to get my order told i would get a replacment order which was cancelled without my knowledge my goods turned up very late. Poor customer service. I will use a local printer next time i will never use vista print again! (read more)
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★☆☆☆☆
“Postage prices a total rip off! ”
Written on: 16/02/2013
Get to the last page of my order to find a reasonable delivery time is going to cost me 3x the price of the product. Total waste of time. £18 for delivery is laughable. Bought elsewhere for much much cheaper. Vista print must think people are stupid. (read more)
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★★★☆☆
“CONSEGNA”
Written on: 06/02/2013 by lelia (1 review written)
Segnalo che ancora non lo ho ricevutoil materiale ordinato, la ordine nº967T2-02A76-AF1,con la data di consegna per 14/01/13, nº de fattura 9104608384 Solecito di provedere alla consegna il presto possibille, enviare a VIA DON MOSSETO, 57 10015 -IVREA ( TO) (read more)
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★★☆☆☆
“degradation of service”
Written on: 04/02/2013 by skituner
Over the last while I have noticed a degradation of website services, specifically the ability to do my own editing, too many problems that didn't exist when I first started. As for photo services such as posters and mouse pads: they suck!!!! I go to posterjack.ca for posters, much better. Eric (read more)
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★☆☆☆☆
“Printing Errors - Terrible Service”
Written on: 10/01/2013 by TheWhipp
There is a problem on their side of the Internet order system. Ordered business cards that came with an incorrect telephone number, arrived one month after order. When I contacted their customer service department, they talked to me like I was an idiot, not knowing my own telephone number. This number difference wasn't a digest or two, entirely different number. Their customer service department told me I could reorder at full price. When I asked to speak with a manager, I waited on hold... (read more)
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★★★★☆
“Vistaprint - Pleasantly surprised!”
Written on: 04/01/2013
I ordered wedding invitations, they came exactly on the date specified and were good quality (I paid slightly extra for 'linen' finish which is nicer). I did spend quite a lot of time amending the design to get it just as I wanted. Its true that the price advertised isn't exactly what you pay, the delivery is very expensive as well as VAT added at the end. I noticed that if I saved my design to come back to later I would receive emails in the next couple of days offering me free delivery,... (read more)
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★☆☆☆☆
“Worst Service Ever Received”
Written on: 28/12/2012 by Reevsey182 (1 review written)
I ordered 1000 business cards way back in August 2012, Today's date is 28th December 2012, oh and I still have not had any business cards delivered from them, though they did take my money straight away at check out. I have emailed them several times and to no resolve, I emailed them today and their response was not even a sorry but in fact making me out to be a liar by telling me "you have not emailed us previously" funny that because I still have the emails on my sent box. Steer very... (read more)
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★☆☆☆☆
“Do not trust this company for one second!!!!!”
Written on: 21/12/2012
1. Misleading prices. Once you have gone through the very time-consuming process of designing and ordering you will find the actual price is ten times the original price you expected. 2. The print/paper quality of the products was a joke. Mine went straight into the bin. I would be embarrassed to give them to my customers. 3. Afterwards you will be bombarded with their spam emails. 4. Most disturbingly you will be sent fake invoices. It would be very easy to accidentally pay one. I... (read more)
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★☆☆☆☆
“Shocking shocking shocking!!!!!”
Written on: 21/12/2012 by Chelle123
Well where do I start!!! In October my daughter ordered a canvas pic !!picture was received but reli bad quality after many emails about the pic she was emailed saying YEAH IT'S THERE FAULT!!! But still no picture has arrived even tho they said it would be replaced !! So rang 2 b told that if she pays £13 pound for postage they will try and get it here for xmas otherwise nothing they can do! Wat kind of company are u your goods are faulty yet u want paying 2 replace it SHOCKING ABSOLUTELY... (read more)
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Showing 11 - 20 of 97 Reviews
★☆☆☆☆
“Crooks”
Written on: 20/12/2012 by notahappycamper39 (1 review written)
I canceled my account with them 6 months ago... I did the call in thing and the email thing and had all my confirmation numbers and did not see a bill from them until the 17th of this month.....lol... $272.74 came out of my account.... I wonder how they managed to get the money after me deleting my cc off their system....Isn't illegal to use a cached copy of the card to get your money after you had already canceled your account???.... So I called in this time and after going through their... (read more)
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★☆☆☆☆
“Sneaky”
Written on: 20/12/2012
I ordered 2 photo books on 9th Dec. I see today they are due for delivery on 24th Dec . On checking the order it seems I 'selected' the 14 day delivery option. Mmmmm can't remember seeing that as an option. Will my offspring receive their souvenir of the Olympics in time for the date intended? In the meantime I ordered a photo book from a main competitor on the same day and it arrived on 15th September - and it was a fraction of the price. I did the comparison so I can decide which... (read more)
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★★☆☆☆
“Poor quality”
Written on: 20/12/2012
Got my shipment today...calendars, a tshirt, mug, and keychains. My pictures were taken by a professional but the pictures on my items were very poor quality. Sure, I saved money ordering thru them but I used pictures of my daughters' 3 yr pics. I should've gone to a more professional place. Vistaprints pics are a bit washed out, low resolution, and has that "almost scanned in" look. Awful...I've had better calendars and mugs ordered thru my local Walgreens. Also, the upload fee is... (read more)
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★★★☆☆
“Don't get caught by the extras!”
Written on: 15/12/2012
The initial quote for my order of business cards was relatively cheap, so I went ahead with purchasing from Vistaprint. However, uploading my own image then added an extra cost (makes no sense, why should that cost more?!) and there weren't many options for text on the reverse side. When finalising my order, I was then bombarded with adverts for other items that I could get my design printed on. I understand why they wanted to do this, but there were literally pages to go through which I... (read more)
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★☆☆☆☆
“sneaky”
Written on: 15/12/2012 by Libberbuff
be carefull charge extra for uploading your own photos and watch them on postage just had to call as paid 12 quid for extra 7 day delivery (not sure why so expensive, Royal Mail only charge 6quid for next day) still not here and had to get a refund and will have to find somewhere else not much use. wound not use again (read more)
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★☆☆☆☆
“rubbish rip off”
Written on: 14/12/2012
they really do milk you for money - charging ridiculous amounts for delivery and if you opt for a more resonably priced delivery service they make you wait 21+ days . its just a scam to get more money out of you . will never use them again. asda print calenders for £10 and have then ready in a couple of days - will go to them from now on (read more)
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★☆☆☆☆
“OK - until something goes wrong - then heaven help you!”
Written on: 28/11/2012 by TommyZulu (5 reviews written)
I have been using Vistaprint for many years to print cards, calendars and more... but recently I had cause to complain about and issue where they were charging more than they said. I could not raise a complaint with them; they ignored emails; and their European staff who have rather poor English skills on the phone were just hopeless. I tried to "escalate" my complaint but I suspect that the "customer services" staff get marked down for referring a complaint up the line - so they just will... (read more)
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★☆☆☆☆
“RIP OFF CALENDAR”
Written on: 20/11/2012
advertised as 99p, website says £9, the price i pay, £25! dont bother waste of time (read more)
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★☆☆☆☆
“Lots of hidden charges - beware!”
Written on: 07/11/2012
I ordered a photo calendar the other day which was advertised for 5.99. In fact it ended up costing a lot more than that. After I'd taken the time to upload the photos and put the calendar together it then slapped on another 3.74 for the calendar it then charged me an upload fee and then a stupid amount for postage and packing - 6.99 for a three week delivery time! If I had chosen a few days then it would have been much higher! So what I thought was going to be a good deal ended up costing... (read more)
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★★★★☆
“Arrived on time. Decent enough quality.”
Written on: 17/10/2012 by Beckford (3 reviews written)
ordered some business cards for under £10. Arrived through the letterbox 5 days later. Quality not the best but decent enough for the price I paid. (read more)
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Showing 21 - 30 of 97 Reviews
★★★☆☆
“Poor quality twice now ”
Written on: 25/09/2012 by armech
I had some tee shirts printed .. second rate in material and printing .. then had some business cards printed .. not even cut square .. embarrasing .. dont use thsi company .. it is not a merchantable product in our opinion .. armech Intl Ltd UK (read more)
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★★★★★
“My only business card supplier”
Written on: 21/09/2012 by Mr_Bloom (1 review written)
I have used vistaprint 3 times now for personalised business cards for my ebay business and am extremely happy with every aspect. I always opt for the cheapest shipping method, unless they have offers on (which they tend to do a lot for returning customers) My only negative comment is the price is a little high when uploading your own images for business cards, so I use their own templates. Will be back again soon for more and maybe trying some of their other product. (read more)
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★☆☆☆☆
“Vistaprint are awful”
Written on: 05/09/2012 by roughcutjrd (1 review written)
Nothing to like about incompetent, poor, aggressive customer service. I paid for a 2 week delivery, after 5 weeks I requested an update, after another weekend I again requested an update. Finally they responded & said oops, printing error, we will send them out. Ok, what about my payment for speedy delivery. So far I have been blamed for my incompetence at taking a poor resolution photograph. Upon checking my system, it was a full DSLR photo (admittedly JPEG fine) but due to a good F-Stop I... (read more)
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★★☆☆☆
“Vistaprints offers are deceiving”
Written on: 26/08/2012
Vista print send out offers but as you proced through their sight the offers change. For example today 24.09. 12 they offered 100 postcards for free but at checkout this is not the case. They are always doing this. I would have thought it was against the law. (read more)
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★★★★★
“I love Vistaprint and their FREE delivery!!”
Written on: 18/08/2012 by Spannie (1 review written)
Everyone is complaining about the delivery costs... You're doing it wrong! I get emails from Vistaprint offering me free delivery around once a week. You have to spend over a certain amount but it is worth it. If you just want the 'Free' business cards, forget it. Use another site or buy a printer and print some yourself, it's cheaper. If you want to order other things as well for your business/hen party etc. etc. etc. then Vistaprint is 100% the place do it. There are ways of playing... (read more)
Visit vistaprint.comSamsamsamsam's Response to Spannie's Review
Written on: 27/11/2012
he works for them
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★☆☆☆☆
“Vistaprint rip off in p&p giving cheap deals”
Written on: 11/08/2012
Used a amazon flyer to order a flip photo book. Ordered some sticky labels as well. Price was reasonable and promotional offer. Kept trying to check postage but no mention of prices till you go beyond the payment selection option. They charged a ridiculous amount for a small package and even though it was supposed to be 7 days max The package arrived on the 8th day. The items were poor quality and came late missing my parents spl occasion. Very diss appointed with vistaprint and would be... (read more)
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★☆☆☆☆
“VistaPrint Rip-off”
Written on: 03/08/2012
I have experienced many problems with Vistaprint after signing up for Vistaprint Plus, which costs £5/month, but supposedly gives you £10 credit per month, yet I have never received the credit. After complaining, they gave me £10.50 credit, but then repeatedly didn;t give me my £10/month credit since! (read more)
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★★★★☆
“not free but quality is very good”
Written on: 26/07/2012
I felt I had to write a review to counter the poor reviews given by others. I went to Vistaprint for business cards after I saw their TV ad. When I initially looked at the designs, it was soon clear that I would be customising the design. It was quite clear this would add extra cost. However, the amount of customisation made this very worthwhile. I finished the design and then went through the checkout process, which is a bit laborious, but not that bad. This is the point at which it... (read more)
Visit vistaprint.comGuest's Comment
Written on: 03/08/2012
I have experienced many problems with Vistaprint after signing up for Vistaprint Plus, which costs £5/month, but supposedly gives you £10 credit per month, yet I have never received the credit. After complaining, they gave me £10.50 credit, but then repeatedly didn;t give me my £10/month credit since!
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★☆☆☆☆
“Very poor”
Written on: 28/06/2012
Cards of very average quality. Charged £1.99 for a 'sample pack' which is in fact just THEIR advertising leaflets. Customer 'service' dire. I guess you get what you pay for - lesson learnt. (read more)
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★☆☆☆☆
“Wish I'd read this review site first!”
Written on: 19/06/2012
Great looking business cards and great looking website, but charged me for email marketing for the website, which I didn't request, I don't even know what it is. So far, it has taken 5 to 6 months since my initial complaint and I still don't know what the additional charge was, so my lovely website is suspended. Can't get through when you ring them although to be fair they have tried twice to call me back. Really really fed up with them. (read more)
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Showing 31 - 40 of 97 Reviews
★☆☆☆☆
“Customer Service? Yea right. Good quality? No change.”
Written on: 20/05/2012
Cheap, yes. Quality, no. My business cards were not cut straight and the colour quality was awful. I complained. They sent me an automated email saying I needed to send a picture. Sent a picture, nothing. Contacted them again, nothing. Completely ignored me. The cards were so bad I couldn't use them. Stay clear. The only thing I would use the business cards for is to rude to explain. But I'm sure you can use your imagination. (read more)
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★☆☆☆☆
“250 UNUSABLE BUSINESS CARDS”
Written on: 19/04/2012 by Idiot_Busters (1 review written)
I ordered 250 business cards in advance of an important business networking event next week. The actual cards only cost £2 - but with VAT and postage, I paid just under £10. They arrived this morning. The quality of the card is terrible. Flimsy and not much better than paper. Then there's the quality of the printing - ARRGGH! They honestly look like they've been printed on a bog-standard bubblejet printer from Argos. Unbelievable. I've now shredded all 250 cards and resigned myself to... (read more)
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★★☆☆☆
“Not great quality, poor delivery”
Written on: 04/04/2012 by tallymanjohn (5 reviews written)
I was tempted by the TV advertising that has recently appeared offering great deals on business cards so decided to try them out with an initial order of 250 cards. I already had a layout which I converted into a format they could use but the method they have on their website for uploading/previewing needs improving as it's a multi-step process & you have to go backwards & forwards to figure out what the end result will look like. Once you have done that bit, then the prices start going up... (read more)
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★☆☆☆☆
“Delivery charges RIP OFF!!”
Written on: 23/03/2012 by cambridgew10
I spent more than 1 hour writing my busines card with them. They are offering £2.50 for 250 cards... good deal right? Think again... went to the final stage and looked at the delivery charges. £29 for 3 days delivery £16 for 7 days £6 for 16 days £3 for listen to this...26 days!!! WTF Are you kidding me Vistaprint?? A disgrace!!! (read more)
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★☆☆☆☆
“Hidden upload/delivery charges are a disgrace! ”
Written on: 06/03/2012
I received an e-mail for a 'free' printed t-shirt offer, which was quite useful as I needed one for an upcomimg stag do I was going on. On visiting the website the 'free' t-shirt turned out to be £3.50. However, even at that price I was fairly happy. Once I finally managed to get through the order stages, and the endless amount of pages trying to incentivise purchasing further items, I finally managed to get to the checkout. With upload fees (yes, upload fees..) and delivery charges my... (read more)
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★☆☆☆☆
“The free bussiness cards is a scam”
Written on: 29/02/2012 by Kaiyur1
I ordered the free bussiness cards and when i went to pay for the postage they took out £18.99. When i called them to refund my money they said that they can not refund me but will credit my account. They still have my money and now i have to order more from them. The free print is definately not free! (read more)
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★☆☆☆☆
“Shockingly bad service”
Written on: 03/02/2012 by AlexF2012 (1 review written)
I am using a few review sites to post this review as I want people to know how terrible they are Absolutely shocking company, sent me 1000 business cards with my Company logo completely missing, it was obvious no proof had been done before printing. I asked for another 1000 to be made and sent (came through v. quickly I'll give them that), which they made and sent through again with no business logo again. This time fuming I emailed the company to be told I had vistaprint credit I could... (read more)
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★☆☆☆☆
“very poor quality card”
Written on: 27/01/2012
for £51 for 500 cards I expected pretty high quality professionally printed cards but could have made a lot straighter better quality cards with the cheapest shop bought card a home printer and a pair of scissors. DONT BUY YOUR BUSINESS CARDS FROM VISTA PRINT. I wish I read some reviews before I did. (read more)
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★☆☆☆☆
“Don't use them”
Written on: 09/01/2012
I recieved an email offering a free wall calender from Vistaprint and spent hours uploading pictures. When I proceeded to the cart it started barting all these different offers. Then once I input my card details the price increased by a vast amount. I ordered one and then went on to order another from another upload which I will not be doing as the cost is ridiculous and the amount you pay can be very confusing, the second time round I had to use a calculator. I then decided enough is... (read more)
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★☆☆☆☆
“Do Not Use - Rip Off Hidden Charges”
Written on: 07/12/2011
After spending ages uploading/designing calendar when you get to check out the initially advertised great value price suddenly soars with astronomically expensive postage charges plus tax!! Vista Print should be upfront with charges as I now feel duped by them and certainly won't use this service again. Wish I had read the other reviews as I'm obviously not the only one who now distrusts this company. By the way watch out for all the 'extras' they try to sneak into your basket like return... (read more)
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Showing 41 - 50 of 97 Reviews
overview
vistaprint.com
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Mac0's Comment
Written on: 21/12/2012
clearly I meant 15th December. Apologies