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| Ease Of Navigation | 3.3/10   |
|---|---|
| Value for Money | 1.3/10 |
| Overall rating | 0.8/10 |
Full review by
pranav123
on 22nd Jun 2008
User Rating : 1
Respect :
0
Bad Points: Bad customer service. Didn'e give me refund or even another pins. They just took my money. Contacted www.bbb.org to resolve the problem.
General comments: I bought some phone cards from a reseller that sells STi. The pins didn't work. I asked the reseller to give me a refund, and it directed me to STi customer service. One of the worst I have ever experienced. I called them more than 10 times and they didn't help me. Asked to give me a refund and they didn't. I again asked them to give me a different pins and they refused. They told me to get a new phone and make the call. Thats ridiculous. They didn't help me. If I have to make a call, I need to call the customer service everytime and wait for 30minutes to make the call. I talked to a supervisor to help me. That guy, doesn't know what a customer service is. His attitude from the beginning was not to help, and didn't help. These guys don't even have customer service email and if they do I can not find it. I think their service really sucks, period.
pranav123's review and ratings | 191 words
Review by
Guest.
on 3rd Jun 2008
User Rating : 0
Respect :
0
Did not like this product. Will report to some consumer protection agency. We spend hundreds of hard earned dollars on these cards, and we get very poor service. Would not purchase again.
Guest.'s full review | 51 words
Review by
Guest.
on 10th Jan 2008
User Rating : 0
Respect :
0
I do not recommend STi Prepaid Phone Cards. I think poor connection is overshadowed by even worse customer service. I bought $10 worth of time and seemed to end up with $6 after several unsuccesful attempts to reach my destination. After I called customer service they informed me that they can not yet refund any money. They did not forget to mention they are the best company at the market and I should be thankful that they have customer service since my others don't. In my opinion their one of t ...
Guest.'s full review | 112 words
Review by
Guest.
on 29th Dec 2007
User Rating : 0
Respect :
0
In addition to 3 month expiration they charge $.69 per week after you activated card, so even if you do not use it, you are losing money. This card us useless and I would never recommend it to anybody.
Guest.'s full review | 77 words
Review by
Guest.
on 27th Dec 2007
User Rating : 0
Respect :
0
The STi Prepaid Phone card I got worked only once and not since. Calls to customer service get you nowhere. they tell you they will report the problem and it will be fixed in 2 hours. But it doesn't happen.
Guest.'s full review | 42 words
Review by
jocelyn645
on 12th Nov 2007
User Rating : 0
Respect :
0
False advertisement for the amount of minutes you're supposed to be getting during your call. Called the terrible customer service and asked for an explanation of hidden fees, but representative wasn't able to provide me with a straight answer...I was terribly disappointed about everything in this calling card. I will never ever recommend this card....
jocelyn645's full review | 65 words
Review by
ardi11
on 25th Oct 2007
User Rating : 0
Respect :
0
Called customer service at STi Prepaid Phone Cards to check for the connection problem and they did not help me at all.
ardi11's full review | 45 words
Review by
nobodee
on 16th Oct 2007
User Rating : 2
Respect :
0
I ended up using the service for about a year, because I didn't really look for an alternative, but I have to admit, I was quite frustrated and angry for the entire year.
First, I bought a phone from them, and the phone was sad, sad, sad. Granted, it was a $20 phone, but the battery ran out in 25 minutes of talking, and eventually broke - this gave a reason to look for another service, and I am NOT returning to STI.
While using their service, for which they charged .10 cents daily, and ...
nobodee's full review | 218 words
Review by
krazy4u
on 25th Feb 2007
User Rating : 5
Respect :
0
It's a good calling card to call Ecuador
krazy4u's full review | 26 words
Review by
luismanuel1964
on 22nd Feb 2007
User Rating : 1
Respect :
0
I would not recommend this card to anyone. The voice quality is abysmal....
luismanuel1964's full review | 32 words
Review by
stireviews
on 2nd Sep 2006
User Rating : 0
Respect :
0
I lost my money with STi Prepaid Phone Cards and they tell you no refund, after they charge your credit card. The card does not work and maintenance fees started to eat my account and all you hear is sorry. Finally the card worked and I got one-third the minutes I purchased. When called, the response was "well, there are some surcharges" and when I asked where are these surcharges explained, the representative could not show them to me. Of course, on top of the poor customer service and long ...
stireviews's full review | 112 words
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