We ate at Cafe 21 on Sunday 24 August 2008 and I found it so disappointing. The ambience and food cannot be faulted but I felt the service was dreadful - they brought the wrong wine, lost our dessert order and overall it was slow. There were plenty of waiters and waitresses but there seemed to be a complete lack of direction. We had guests up from London who regularly eat at restaurants such as The Ivy and Le Caprice - we wanted to show them that Newcastle is not a culinary backwater - however I felt this was not the restaurant to make that point.

Good food is one thing but the service has to go with it.