Domain Monster www.domainmonster.com Reviews
Latest Reviews
★★★★★
“Just wanted to say thank you to April for going the...”
Written on: 23/05/2013
Just wanted to say thank you to April for going the extra mile this morning in helping sort an issue with our existing mailboxes and in helping update the settings as well as looking at a separate issue with Web Builder. Friendly and speedy service as well as being willing to spend the time to help an untechie person with their problems. (read more)
★★★★★
“Service so far ahead of the rest”
Written on: 22/05/2013 by wendelcricks (1 review written)
This is not the first time domain monster has helped me with a problem managing my domain names. The end result is that ALL of my domain names are now registered with them. Every member of staff I have dealt with has always been competent and knowledgeable. On this occasion, three different staff members picked up emails and skilfully kept the momentum going, but it was a lovely gentleman who finally guided my problem to resolution. Not the cheapest for .com names, it has to be said. But... (read more)
★★★★★
“Excellent support!”
Written on: 22/05/2013 by StephenMoran (1 review written)
Despite all my efforts I couldn't get my new iPhone to synch with my domain emails. I was at the point of taking the phone back to the shop when I rang Chris at Domain Monster. He talked me through the settings on my MacBoook and iPhone. He was patient, courteous and very professional. It now all works like a dream! Thanks a million Chris and everyone at Domain Monster for such great support. My friend Danny recommended Domain Monster to me when I set up my own consultancy business. I am so... (read more)
★★★★★
“Brilliant as always!”
Written on: 16/05/2013 by Melpledger (1 review written)
I've been with Domain Monster for years and would never consider moving, simply because their customer service is absolutely second to none. Today I wrote in asking how to complete web forwarding, and I received a reply from them within 15 minutes asking me for some information. I wrote back to explain that I didn't know how or where to find the information he had requested. Less than 30 minutes later I received another email from him telling me that he'd gone ahead and logged in to my... (read more)
★★★★★
“Best customer service, easy to deal with.”
Written on: 16/05/2013 by BinaryCookie
I think it's fair to say that a lot of these type of sites usually don't have great customer service at the best of times, but Domain Monster are simply brilliant. They replied to all of my emails within around 10-15 minutes which is brilliant and not only this but they also called me to let me know what was going on. Would definitely recommended them. (read more)
★★★★★
“Super service and reasonable prices”
Written on: 09/05/2013 by fasty (1 review written)
I moved to Domainmonster because my existing provider was too expensive, unreliable and slow to respond to support queries. Domainmonster has been excellent. Prices are reasonable and on the few occasions I have wanted to ask a question, the response has been almost instant. Recommended! (read more)
★★★★★
“AWESOME SERVICE & EXCELLENT HOSTING”
Written on: 09/05/2013
Domain Monster is the best hosting company ever! They provide amazing customer service that puts most companies (hosting or otherwise) to shame! The phone rings about twice and then a plesant sounding English chap will answer, who is very easy to understand, even if like me you sometimes struggle to say exactly what you mean when it comes to tech. There is a partically helpful chap who has helped me a lot, this guy deserves a big pat on the back!! Very clear communications, understood me... (read more)
★★★★★
“Excellent customer service”
Written on: 16/04/2013 by angeliaformisano
I've run into many issues editing my website by myself. This is simply because I am not very technologically savvy. The website builder itself is wonderful, but I definitely had some issues... Thankfully, Domain Monster's fantastic over-the-phone tech support employee helped me every single step of the way. I must have had at least 5 very time-consuming tasks that I brought over the phone to him over the course of one afternoon. I think our total time spent on the phone fixing my website's... (read more)
★★★★★
“Does what it says on the tin and twitter support v...”
Written on: 03/04/2013 by cosmorogers (2 reviews written)
Been with Domainmonster for just over 2 years, as having first round of domain renews now. Purchasing is very quick and easy, can be up and running in 30 seconds flat. Management interface very easy to use and very powerful allowing me to do anything I could possibly want to do very quickly. I have had to use other domain management pages in my line of work and the ones I have used are a lot worse than domainmonsters, and take a lot longer get to where what I want to do! Never been asked... (read more)
★★★★★
“Domains no brainer”
Written on: 04/03/2013
I have worked for companies with huge domain portfolios and have interacted with a large number of domain registrars and for domain management, Domain Monster is my favourite. Anytime I've contacted their support, the phone has been answered quickly and they make an effort to help you get your issue resolved. Their web account interface is well designed and the tools you need to self-manage your domain are available. This is not to say that I've never had any issues, simply to say that,... (read more)
See next 10 reviews
Showing 1 - 10 of 42 Reviews
★☆☆☆☆
“'Required sensitive information to register a domain'”
Written on: 16/02/2013 by MyTotoro (1 review written)
They want sensitive information like copies of your passport, drivers license to register a simple domain, stay away from the company (read more)
★☆☆☆☆
“Avoid like the plague.”
Written on: 11/11/2012
After being in the domaining business for over a decade I was unlucky enough to finally purchase a few domains from an eBay user that had unfortunately registered them with Domain Monster. After completing the transaction and having them moved into my account, they sat there quite happily for over a week. Then today (Sunday) they decided to ring me up for a 'courtesy' call, in the middle of dinner, I told them not interested in whatever they're selling and put the phone down. A few minutes... (read more)
★★★☆☆
“Good but Don't Get a Problem on a Sunday”
Written on: 11/11/2012 by nothardtoplease (1 review written)
Been with this company for some time pretty good service so far but don't get a problem on a Sunday as seems that it will wait till Monday for a solution email response times are very good but lacking on action (on a Sunday) What Happens at Christmas if there's a problem ? My sites have been down and up all day long, OK problems happen but don't leave it hanging ... at least tell me I will not be dealt with till Monday then I would leave, what's the difference? (read more)
★☆☆☆☆
“Awful so-called anti-fraud measures resulting in real...”
Written on: 15/06/2012 by irritated_customer (1 review written)
Domainmonster will let you sign up and pay for domains then they hit you with a sudden account lockout (preventing transfer out) and 48h ultimatum, whereby you have to scan and send your passport and driver's licence. If you refuse, they keep the domain(s) and your money. No refund, no recourse. Avoid them, go elsewhere. (read more)
★★★★☆
“Very helpful customer service, Home page bewildering!”
Written on: 17/05/2012
Having been well and truly scammed by Uk Mail Exchange I cut my losses and came to Domainmonster. Had to call them to check a couple of things and each time extremely helpful, polite and prompt. Found the Homepage a little unclear, but with good customer service was no problem. Domain name was registered and emails being processed within 2 hours. (read more)
★☆☆☆☆
“Terrible customer service, lockdowns”
Written on: 10/04/2012
I have never had a domain registrar ask me to send them a copy of my driver's license and utility bills. When I refused, they claimed they can't give me a refund "since my account is locked down". So basically, they want to keep $30+ of my money while denying me access to my domain. I will be running a chargeback on these scumbags shortly but wanted to make everyone aware of their shady practices. Avoid these jerks at all cost. (read more)
Irritated_Customer's Comment
Written on: 13/06/2012
Same, awful. Worst domain registration experience in 15+ years,
Reply to this comment
Stopfraud's Comment
Written on: 26/08/2012
Domainmonster is the WORST! 15+ years' domain experience here, too.
We had a similar problem with Domain Monster. Police agreed with us this is theft. We refused to provide driver's licence and bank statements.
I wonder if this is an ID theft scam?
We recommend filing complaints with law enforcement.
FTC https://www.ftccomplaintassistant.gov
IC3 http://www.ic3.gov/default.aspx
FBI & police.
The more victims that come forward, hopefully, we can stop these types of practices in the future.
None of this should be construed as legal advice. If you have legal questions, please talk to a licenced barrister/solicitor. Thank you and good luck.
Reply to this comment
★★★★★
“Amazing”
Written on: 24/01/2012
Easily the best registrar out there. Would recommend them in an instant. Fantastic support and customer service, reply to your emails very quickly. Control panel is very comprehensive and made for the tech savvy, which is ideal for me. You can configure every aspect of the your domains DNS records. Prices are among the most competitive. All round perfect, can't think of a single thing to fault them. (read more)
★★★★★
“Excellent Service”
Written on: 01/12/2011
I've been using Domain Monster to register and host a number of domains, and found them to be very good. I found there were a few problems with the site, its not especially intuitive and needs a little digging, however their customer support was excellent when called was excellent, and sorted me right out. (read more)
★★★★☆
“Best by far for me...”
Written on: 03/11/2011 by SimonKempSmith (1 review written)
Just commenced moving over a number of domain names from namesco (AWFUL company, but that is another story). As such have had reason to contact Domain Monster's customer services a number of times, and was exceptionally impressed. 5*s for that without a doubt! Prices are also (from what I can find) the best, or amongst the best, in the UK. My only complaint would be their interface - it's not very good. It could really do with a total revamp for the sakes of clarity and usability, however... (read more)
★★★★★
“Looking good so far.”
Written on: 13/09/2011 by sutes
Just done a domain transfer to domainmonster and everything looks good. No complaints so far. (read more)
See next 10 reviews
Showing 11 - 20 of 42 Reviews
★☆☆☆☆
“Domain monster are fine unless you have a problem at...”
Written on: 27/02/2011
Domain monster are fine unless you have a problem at the weekend. I have had recurrent problems with my email account (which is paid for not free). I understand things can go wrong but do I have to go through the same silly routine e.g. check your internet connection. Check your password etc. I am an IT Manager so I kind of know a little bit about email! Like I say they are ok so long as you don't expect them to respond at the weekend. Or Christmas. Or Easter. Or any of the Bank Holidays. (read more)
Arriflex's Comment
Written on: 08/11/2011
I had a problem at the weekend and although they didn't reply over the weekend they did reply monday morning. By which time I'd managed to sort the problem myself.
Reply to this comment
★★★★★
“Excellent - very simple and easy to use. Then hit a...”
Written on: 26/01/2011 by juliaphipps (1 review written)
Excellent - very simple and easy to use. Then hit a problem with emails through Outlook - and their customer service really was superb. I emailed them first for help and got an email response really quickly. Then 2 or 3 phone calls followed and they did manage to sort it out. All in all superb customer service. Highly recommended. (read more)
★★★★★
“Waited a while after registering before leaving a review. ”
Written on: 31/12/2010
Waited a while after registering before leaving a review.
I just can't fault them. I have used others before and found problems.
Not needed to contact them as everything 'just works'
Easy and painless renewals
Cheap
Easy control panel that is bright and cheerful. I have multiple domains with them now.
(read more)
★★★★★
“No problems, now moving over the last batch of my...”
Written on: 22/12/2010
No problems, now moving over the last batch of my domains - I do them 25 plus at a time to get the max discount. a .uk counts for 2 points, .com / .net / .org as 1 point, to qualify for the 25+ discount, so 10 .com and 8 .uk does the job. I'll also retag the remaining 60 .uk domains as you don't get charged for them until renewal!
Control panel is great but I do have a wishlist - to be able to set batches to auto-renew so that I can set maybe a half dozen batches during the year to get the...
(read more)
★★★★★
“DomainMonster is by far one of the best registrars out...”
Written on: 21/12/2010
DomainMonster is by far one of the best registrars out there. Their customer service is always helpful, friendly, and is quick to address my concerns. I was with GoDaddy for awhile but found DomainMonster to be superior. I also really like how their provide customers with free domain privacy as opposed to GoDaddy's $9.99 privacy service. What a rip-off! (read more)
★☆☆☆☆
“They had free .asia giveaway a few months back, and...”
Written on: 02/12/2010
They had free .asia giveaway a few months back, and yesterday they told me my account is considered as fraud.
They blocked my account without prior notification.
They kept asking all sorts of forms and never returned my account back.
Worst customer service ever!!!
(read more)
Domainmonster's Comment
Written on: 18/12/2010
Sounds like our fraud team essentially "stopped" your account whilst we identified you. Its not un-reasonable of them to ask for identification to ensure your account is genuine and protect the integrity and security of all our customers. Once identification is provided they will release the account.
Reply to this comment
Guest's Comment
Written on: 08/01/2012
They did the same thing to our company. Blocked account and access to our paid domains. Stay away from DomainMonster - it truly lives up to its "monster" name.
Reply to this comment
★★★★★
“Excellent Service, Very professional and Tech savvy...”
Written on: 14/03/2010
Excellent Service, Very professional and Tech savvy site. They handled my .me registration flawlessly. They auto-renew all my domains perfectly. Before that I had yahoo and godaddy and they kept raising my fees. I love domainmonster (read more)
★★★★★
“I used to be with 123-reg but after nearly 10 years of...”
Written on: 09/03/2010
I used to be with 123-reg but after nearly 10 years of being thier customer I thought it was about time to look elsewhere. I was getting fed up with the lack speed and attention I was getting from 123 so looked at all the major registrars based in the UK, UKREG and UK2 just being 2 of them. I initially avoided domainmonster for stupid reasons, I didn't like the look of their control panel. In the end I decided to go with the many positive reviews I had read and I am so glad I have. I... (read more)
★★★★★
“Been with domain monster just over a year no problems...”
Written on: 12/09/2009
Been with domain monster just over a year no problems here. There management console is easy to navigate. Easy to update DNS this happens in real time, I needed support once I got a response within 2hours I think, and yes it was sorted. I no longer wanted one of me domains so I logged in to my account and selected the domain and unchecked it to expire. I got notifications that it will expire and it did. I got no unexpected charges really you are in control. I have also got email with them on... (read more)
☆☆☆☆☆
“No refunds of unsuccessful domain purchases. They only...”
Written on: 13/01/2009
No refunds of unsuccessful domain purchases. They only give you account credit and refuse to return the money to you.
They are fairly poor at being able to fulfil preordered domain
Customer support answered complaints email quickly
(read more)
Domainmonster's Comment
Written on: 14/01/2009
We happily refund to card where the terms agree to do so! Under certain circumstances (EG: During the .me launch that you refer too - I dealt with you today, we are unable to do so due to the restrictions of such a launch). When this is the case we put it in a bright red box with a yellow background, as per http://mytiny.net/19/ and ask you to tick it twice before you can transact with us! We don't make you read five pages of Terms, we pass on our liability to the Registry as fairly and openly as we can. If we could offer a refund to card we would. In terms of pre-order success rates, I would say 9/10 with all launches in 2008 and Top 3 for each, such as this example, http://tinyurl.com/82sepr, is a top performer. Hopefully a fair balanced view to negative comments.
Reply to this comment
Heididugdale's Comment
Written on: 20/06/2010
I found this review very helpful because I have had the same issues!
Reply to this comment
See next 10 reviews
Showing 21 - 30 of 42 Reviews
★★★★★
“awesome place to buy domains, especially .me and .eu....”
Written on: 02/07/2008
awesome place to buy domains, especially .me and .eu. Though maybe it's my laptop, but I can't seem to visit domainmonster.com while I can visit everyone else. I wonder if it's my office (maybe they blocked my access)? (read more)
★★★★★
“Friendly helpful staf, Decent, cheap domain registrar,...”
Written on: 01/05/2008 by daveydje (1 review written)
Friendly helpful staf, Decent, cheap domain registrar, well recommend Domain Monster.com, infact the only bad point I can make about this web hosting company is its difficult sometimes for me to find the address/user management. (read more)
☆☆☆☆☆
“I bought 30 different domains and they not refunding...”
Written on: 01/05/2008 by SomOne
I bought 30 different domains and they not refunding money back to bank account as far as I am concerned, but when I applied for these domains they said they would in my opinion. I recommend www.123-reg.com over domain monster due to my experience. (read more)
Dogsnads's Response to 363444_SomOne's Review
Written on: 15/06/2012
Why should they refund you at all if you bought 30 domains? You cannot just buy something like a domain and then decide you don't want it!
Reply to this comment
Stopfraud's Response to 363444_SomOne's Review
Written on: 26/08/2012
Did you have an account lockout? We did - they stole several of our domain trying to extort our personal financial information!
Domainmonster.com steals money and domains, holding domain properties hostage until providing them with personal financial information: driver's licence, passport, banque and credit card statements. We have seen numerous complaints - same modus operandi.
If they were a "legitimate" domain registrar, they would request identifying information PRIOR to the transaction so customers could have a choice of doing business with them.
STAY AWAY FROM THIS SCAM COMPANY!
Otherwise, you could lose your domains and money.
If you have been victimised, please contact law enforcement and lodge a complaint.
FTC https://www.ftccomplaintassistant.gov
IC3 http://www.ic3.gov/default.aspx
FBI & police
The more victims that come forward,the sooner we can put a stop to these abusive and fraudulent business practices!
None of this should be construed as legal advice. If you have legal questions, please talk to a licenced barrister/solicitor.
Thank you and good luck.
Reply to this comment
★★★★★
“I really can't fault Domain Monster at all. I moved to...”
Written on: 29/03/2008 by parkamark (1 review written)
I really can't fault Domain Monster at all. I moved to them after using and maintaining varying types of top level domain names across 3 different registrars - Enom (US), Joker (Germany) and UKReg (for Nominet UK domain names). Not that I had any particular issues with Enom or Joker, its just they are not based in the UK. Coupled with last years antics of UKReg with their password reset shambles, I was left with no choice but to drop UKReg outright in favour of a company who actually knows... (read more)
★★★★★
“Cant praise them enough. No catches - peace of mind....”
Written on: 24/01/2008 by urbaz
Cant praise them enough. No catches - peace of mind. Wish I had found them sooner so wouldnt have been looking at 123 or 1and1 or fasthost...
Highly recommend. Although no hosting but since they offer web forwarding, its not a problem for a beginner like me.
(read more)
★★★★★
“I have registered with domain monster after a look of...”
Written on: 24/01/2008
I have registered with domain monster after a look of searching and confusion.
So far I have registered my domain with them for a reasonable price, I guess I could have got cheaper but a few quid wont hurt really. Not all cheap offers are great (this one is though!)
Anyway, I have my domain name, multiple email forwards....read on some other sites that hotmail/gmail forwards are blocked, not in this case. Also have web forwarded to my free blog site. So its fantastic right now...lovin...
(read more)
★★★★★
“I would reccommend Domain Monster to anyone. They are...”
Written on: 05/01/2008
I would reccommend Domain Monster to anyone. They are always polite and helpful when you phone them and they don't charge ridiculous prices.
I had a really bad experience with my previous domain hosts where they wanted to charge me £30 evey time we bought new domains or made DNS and nameserver changes to the domains. Their admin control panel was limited so you ended up phoning support to make really simple changes - which were then charged for.
I ended up moving over 200 domains to domain...
(read more)
★★★★★
“Domain Monster is the new UKReg, as far as I'm...”
Written on: 03/01/2008
Domain Monster is the new UKReg, as far as I'm concerned. After UKReg's (aka Fasthosts) recent mess up with customer passwords (see: http://www.theregister.co.uk/2007/11/30/fasthost_hack_update/ ), I felt it a necessity to move my domains out from them to an alternative domain holding company. Domain Monster match UKReg on price and surpass them on features and technical support. If you are not convinced, see: http://www.domainmonster.com/compare/
I had some issues with Domain Monster's...
(read more)
★★★★★
“I highly recommend domain monster - I moved lots of...”
Written on: 19/06/2007 by lainybroon (2 reviews written)
I highly recommend domain monster - I moved lots of domains after I had a hell on earth scenario at 123-reg. I thought transferring away from 123 would be just as hellish.. but it was so smooth.. If you are thinking about changing.. these guys at domain monster were totally stress free for me. (read more)
★★★★★
“Got really fed-up with one of the so-called big...”
Written on: 22/05/2007 by Darkside999 (8 reviews written)
Got really fed-up with one of the so-called big players in the domain hosting business. Needed a provider that supplied a straight forward and easy to use service. Read reviews for Domainmonster.com and gave them a go. Glad I did!
Easy to transfer existing domains to them - and its free. E-mail and web forwarding that works!
Impressive technical support. Speedy reply via e-mail, giving a straight forward response that actually answers the question - not answering the question they wished you...
(read more)
Darkside999's Response to Darkside999's Review
Written on: 02/07/2007
An update to my original review. Been with them for a little over a month, still give them 10/10. Just bought my first domain name through them - very fast. Changed web forwarding on an existing domain I have with them - change took a few seconds and was live straight away - excellent!!
Reply to this comment
Darkside999's Response to Darkside999's Review
Written on: 23/01/2008
Further update, still with them and still getting excellent service.
Reply to this comment
See next 10 reviews
Showing 31 - 40 of 42 Reviews
★★★★★
“Great website, clear, concise and does what it says on...”
Written on: 22/09/2006 by havering (1 review written)
Great website, clear, concise and does what it says on the box. Spoke to their support team once and no IVR business, just a helpful knowledgeable person right on the end of the phone. Seems to be a newish player to the market, but definitely a significant contender for the big boys...look out! (read more)
★★★★★
“I now register all my domains with Domain Monster web...”
Written on: 31/08/2006 by jFish (1 review written)
I now register all my domains with Domain Monster web hosting. I think their customer service and support is first class, and they're cheap to the point where I've also transferred all my other domains from different registrars to them. Nice job guys!
They don't offer hosting yet, but I can manage all my domains within one account and they didn't charge me to transfer domains to them, even though I'm using their email service for free.
(read more)
overview
Top 5 Web Hosting Companies
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. 123-Reg www.123-reg.co.uk
1657 reviews read latest review -
2. 5quidhost
667 reviews read latest review -
3. Free Virtual Servers www.freevirtualservers.com
514 reviews read latest review -
4. Unlimited Web Hosting - www.unlimitedwebhosting.co.uk
445 reviews read latest review -
5. Heart Internet www.heartinternet.co.uk
477 reviews read latest review
Latest Reviews in Web Hosting Companies
-
123-Reg www.123-reg.co.uk
"Customer Service = Boom!" Read More
-
Nimbus Hosting www.nimbushosting.co.uk
"Highly recommended" Read More
-
Easyspace www.easyspace.com
"Good tech support, but very ha..." Read More
-
Domain Monster www.domainmonster.com
"Just wanted to say thank you t..." Read More
-
Zyma Technologies Web Hosting www.zyma.com/
"5 star hosting" Read More
Latest items in Web Hosting Companies
Stopfraud's Response to irritated_customer's Review
Written on: 26/08/2012
We recommend filing complaints with law enforcement.
We had a similar problem with Domain Monster. Police agreed with us this is theft.
FTC https://www.ftccomplaintassistant.gov
IC3 http://www.ic3.gov/default.aspx
FBI & police.
Better Business Bureau: https://www.bbb.org
The more victims that come forward, hopefully, we can stop these types of practices in the future.
None of this should be construed as legal advice. If you have legal questions, please talk to a licensed attorney. Thank you and good luck.