Domain Monster www.domainmonster.com Reviews

★★★★★
4.7 / 5
93% of users recommend this
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Domain Monster www.domainmonster.com

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Latest Reviews

★★★★★

“LIGHTENING FAST response!”

Written on: 27/01/2015 by JaylahOwen (1 review written)

I'd had a few reminders that my card was about to expire around the time I needed to renew. I suddenly realised that I'd left it until the last minute, on a Sunday. I tried to make the necessary changes through paypal but I still wasn't clear if I'd done everything I needed to on the actual account page in the site to ensure a smooth transaction, (the panic of the site going down or us losing out on our domain name always at the back of my mind). I emailed Domain Monster support to make sure… Read Full Review

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★★★★★

“Excellent Service Always”

Written on: 24/01/2015 by Daytonu314 (1 review written)

Domain Monster gives new meaning to service and leaves out the up-sell to the customer; thus my reason for returning time and again. Thanks guys!… Read Full Review

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★★★★★

“Excellent Service ”

Written on: 23/01/2015 by yuKilgore346 (1 review written)

Very nice service and very professional in responding to emails. Easy to cancel if service no longer required. … Read Full Review

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★★★★☆

“Good customer service support”

Written on: 21/01/2015 by Stewart183 (1 review written)

Immediate access by phone. Detailed info, accurate, staff members are patient & have deep knowledge of everything you ask. Patient if you are not confident in subject & they don`t ask silly questions, the same about email support. There is only problem with website interface: not easy to access via buttons- images & if you want to go back in browser, website goes blank… Read Full Review

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★★★★★

“Couldn't ask for better customer service”

Written on: 20/01/2015 by 65Porter (1 review written)

Had an issue with my DNS settings, support was very easy to get in touch with, and the response was very fast. They resolved the issue immediately, and the staff were friendly & professional. Unfortunately customer service seems to be an afterthought for most companies but domainmonster are doing something right… Read Full Review

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★★★★★

“Fast, detailed and polite!”

Written on: 19/01/2015 by Raffertyro37 (1 review written)

ALl in all was good support and this is what I was after!… Read Full Review

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★★★★★

“I like the personal contact”

Written on: 18/01/2015 by 356Short (1 review written)

Miles, not only did what I requested but he anticipated a subdomain which was my norm and did that too. Great stuff!… Read Full Review

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★★★★★

“Domainmonster Customer Services”

Written on: 18/01/2015 by 371Reeves (1 review written)

The man I dealt with was professional and very helpful in trying to resolve my problem… Read Full Review

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★★★★★

“Easy to work with and great support!”

Written on: 14/01/2015 by PhilCrowell (1 review written)

I've got a couple of domains one set up directly on DomainMonster and one that was elsewhere but I transferred as my DomainMonster package had room for another domain at no extra cost so there's great value for money straight away. The DomainMonster interface is really easy to use with all domains available to manage from one place. Mailboxes are really easy to add and other features easy to install and configure. 'One-click' app installer is a very handy feature. The massively impressive… Read Full Review

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★★★★☆

“He went the extra mile”

Written on: 12/01/2015 by astuartdmmn (1 review written)

Helpful support staff, they understood my needs and responded promptly. Also glad they're based in Britain… Read Full Review

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★★★★★

“A good friend in the domain name business”

Written on: 11/01/2015 by Redmode (1 review written)

I've been using DM since they were just a baby monster and only had a couple of staff. I've often wondered when the customer service will drop off as is often common when businesses get larger, but I have to say that these guys have grown yet kept their attention to customer service, which for me is all-important. Stay 'small' and keep growing, Mosters! : )… Read Full Review

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★★★★★

“Helpful, friendly, knowledgeable service”

Written on: 11/01/2015 by Gilly1956 (1 review written)

Excellent customer service! - replied to my initial email in less than half an hour, was friendly, came across as a real human being, and solved the problem quickly and efficiently. Couldn't ask for more… Read Full Review

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★★★★★

“Fast - efficient - accurate - spot on!”

Written on: 09/01/2015 by Beach5 (1 review written)

Fast - efficient - accurate - spot on! Been with you for years - and that is why! Thank you!… Read Full Review

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★★★★★

“Great Service”

Written on: 07/01/2015 by andyjjs555 (1 review written)

All the service has been prompt and well informed. Even at 10pm at night when i have dealt with John -- he has been great… Read Full Review

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★★★★★

“Contacting Customer Services”

Written on: 07/01/2015

Fast, courteous and helpful, Marc took care of my query and kept me updated throughout the open ticket's progress. I've always had a great response from Domain Monster customer services who have proved to me that my domain services are in good hands. I hold a number of domain names and web services with Domain Monster… Read Full Review

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★★★★★

“Love Marc!”

Written on: 02/01/2015 by Steveng1945 (1 review written)

Why? Cause he's always obliging, efficient, and customer-focused. What else could one wish for!… Read Full Review

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★★★★★

“He was spot-on in telling me exactly what I needed to do.”

Written on: 01/01/2015 by 39Burnham (1 review written)

I am very impressed with the response and help I got from the staff of Domainmonster. They are always ready to help with my enquiries. Most enquiries were answered and cleared within few hours of the problem been reported. More grease to their elbows… Read Full Review

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★★★★★

“Swift & complete reply to enquiry about domain name”

Written on: 01/01/2015 by AlexHastings470 (1 review written)

I had let a domain name lapse, and received notification from Nominet that it was suspended. I emailed support at Domain Monster asking if they could re-register the domain name, and I had a really swift response, which detailed the options and prices available to me. I was impressed with speed and level of support… Read Full Review

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★★★★★

“www.domainmonster.com”

Written on: 31/12/2014 by Allen352 (1 review written)

domainmonster.com reply to emails in 4 business hours, so that's great to start with. I needed them to initiate the transfer email again as there was a problem at the other end. The email came straight away with a link to a simple page letting you choose to accept or decline the transfer of the domain. So, overall, the staff are great whether you get in touch via phone or email and the system is brilliant with a great control panel and transfering domains internally or in and out from other… Read Full Review

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★★★★★

“Love Marc!”

Written on: 31/12/2014 by Davidofforiginal (1 review written)

Why? Cause he's always obliging, efficient, and customer-focused. What else could one wish for! Very very few companies have staff like Marc!… Read Full Review

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