Domain Monster www.domainmonster.com Reviews

★★★★★
4.6 / 5
92% of users recommend this
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Domain Monster www.domainmonster.com

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Latest Reviews

★★★★★

“fast servic”

Written on: 18/09/2014 by Eduardot136 (1 review written)

i like the fast service you gave, thank you, i look forward in buying more from you… Read Full Review

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★★★★★

“John was absolutely amazing”

Written on: 16/09/2014 by Guthriees269 (1 review written)

So, so helpful, John went above and beyond and back in touch within 10 minutes everytime!!!… Read Full Review

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★★★★★

“Friendly helpful quick”

Written on: 13/09/2014 by Lizbeth416 (1 review written)

Unnamed person assisted me with some issues. He misunderstood initially which annoyed me but then I accepted I was not specific enough and he must get all kinds of requests. Afterwards he did exactly as I asked him and this cleared the 'debt.' I don't like explanations that use phrases that require knowledge of what that is and how it works. If I knew that I wouldn't ask. Better to give an answer with a normal person vocabulary. After I explained my lack of technical knowledge they did just… Read Full Review

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★★★★★

“Great customer service”

Written on: 10/09/2014 by CliffStanford (1 review written)

Whenever I've needed to contact the Domainmonster customer support, they've been amazing. Recently I managed to let a domain expire by a month before realising. Marc in the CS team managed to restore it within 5 minutes and even waived the fee for doing so. Thanks guys… Read Full Review

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★★★★★

“Good”

Written on: 09/09/2014 by Somechum (1 review written)

Good prompt reply. Exact help I needed… Read Full Review

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★★★★★

“CNAME lightning response from ++++”

Written on: 05/09/2014 by egMcCormack413 (1 review written)

Couldn't find the wany to redirect one omy sites to Pitchero via CNAME - left a short question on a Tuesday evening and light a flash - ++++ had sorted the redirection for me - certainly deserves his 'posh coffee' from the boss thinks I!… Read Full Review

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★★★★★

“Job Well Done!”

Written on: 04/09/2014 by Guzman416 (1 review written)

Fantastic service! Had an issue with A records. Got my query and issue sorted within 15 minutes of posting my problem by a polite and professional agent. Can't get better than that!… Read Full Review

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★★★★★

“Fast, efficient, didn't bug me”

Written on: 02/09/2014 by fpBaker101 (1 review written)

From my one-line description of the problem (a domain stuck in "pending" status), Marc ran with the ball. He investigated the problem and did what he could. When he needed help at a higher tier, he escalated the matter, followed up, and resolved it, all without the dozens of questions or approvals other services have hit me with. I greatly appreciate customer service and support departments that enable their people to take initiative and get the job done… Read Full Review

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★★★★☆

“pleased”

Written on: 27/08/2014 by johnwil (1 review written)

iwould like to say thanks to your staffmember that told me what yo do to transfer my domain name to a new web site in good plain english that even i could understand … Read Full Review

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★★★★★

“customer support”

Written on: 25/08/2014 by neilorpen (1 review written)

Extremely efficient answer to my query and fast response to resolving my issue. High quality customer service in rare in so many industries so nice to find in this environment, and enough to ensure I would not move supplier. Thank you Marc… Read Full Review

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★★★★★

“Beyond helpful”

Written on: 19/08/2014 by jtmarsh (1 review written)

The staff at Domain Monster went over an above to answer my questions. They even answered a couple of questions that did not relate directly to hosting. I was also impressed by how fast they were. The price is low, but you still get a top notch service. If you are looking for an economical way to set up your own website and learn the ropes Domain Monster should be at the top of your list… Read Full Review

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★★☆☆☆

“Short sited approach to customer service”

Written on: 15/08/2014 by AtticusHead (1 review written)

Webpage very cluttered & ordering for 1st time missed much of the 'critical' notes & charges. When questioned there isn't any area where it is clear exactly what services you have got &/or paid for. Object to paying for Back Order service at £40 & when questioned & asked to resolve unsatisfied customer was told nothing could be done. Suggested 12mths basic hosting which would have kept the custom ongoing, was told could do 1mth. Very un-flexible. Conclusion, agreed to terminate. Customer… Read Full Review

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★★★★★

“Fantastic Customer Service”

Written on: 09/08/2014 by Bugzita (1 review written)

I registered a domain name, but it stayed in "pending status," which meant I couldn't manage it. I submitted a support ticket, and it was answered within an hour, with a very simple fix, which I did. April expedited the registration, and I was good to go. Overall, I really like DomainMonster; it's a small company, but customer service is always fast and friendly. The interface is easy to use, and updates are fast. I highly recommend this domain registrar!… Read Full Review

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★★★★★

“very quick customer care response”

Written on: 09/08/2014 by Harley413 (1 review written)

had a question which i needed a quick reply to, and it was urgent, normally most websites take at least 12 hours to 24 hours , their response was in about 30min greatly appreciated… Read Full Review

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★★★★★

“Very Efficient Customer Service ”

Written on: 07/08/2014 by ojPrater261 (1 review written)

Having registered a new domain name with Domain Monster, I wanted to know how I could use it to replace the outgoing domain which was no longer appropriate. I simply submitted the form online, explaining the situation and what I wanted to do, and within minutes I had received a reply. Being a novice and knowing nothing about how these things work was not an issue. The instructions were clear and conscise, briefly outlining my options in a way that I understood, and with a very useful step by… Read Full Review

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★★★★★

“Rapid and helpful”

Written on: 06/08/2014

The Domainmonster support team are always happy to help. They provide a rapid response and good advice. I manage many domains for different clients and I have found the Domainmonster interface intuitive and efficient. I wish I had moved the domains here earlier!… Read Full Review

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★★★★★

“Flash response, really helpfull”

Written on: 05/08/2014 by varin (1 review written)

I have contacted you regarding a domain that was registered through you and I was interested in. Your representative contacted the owner an within literally an hour I got in touch with the owner of a domain. Thanks very much, the advisor was really helpful and made my day. Kind Regards… Read Full Review

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★★★★★

“Absolutely Brilliant!”

Written on: 30/07/2014 by StephenKirton (1 review written)

The customer service is great, any and all questions have been answered, and the team is always happy to help. I even got an email late at night saying they had finished working on a problem of mine, who else works late at night to help a customer? I can't recommend them enough. The value is great, especially the .co.uk domain names. I also use the website builder, and though it took some time for me to figure out, it works great, and with the pro version you can access the code which is… Read Full Review

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★★★★★

“Fast and friendly”

Written on: 25/07/2014 by Ruthk45 (1 review written)

Answered by questions quickly and security was good. I will use the service again and recommend to others. Don't go daddy, Go domainmonster. Thanks… Read Full Review

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★★★★★

“DNS Email Problems Resolved”

Written on: 21/07/2014

Fantastic and Speedy response to my problem, Polite and Friendly agent who was more than happy to assist me. Resolved in quick time and im over the moon with the service and will recommend to all domain users family & friends. Thank You… Read Full Review

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