Domain Monster www.domainmonster.com Reviews

★★★★★
4.6 / 5
91% of users recommend this
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Latest Reviews

★★★★★

“DNS Email Problems Resolved”

Written on: 21/07/2014

Fantastic and Speedy response to my problem, Polite and Friendly agent who was more than happy to assist me. Resolved in quick time and im over the moon with the service and will recommend to all domain users family & friends. Thank You… Read Full Review

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★★★★★

“Good service as usual”

Written on: 21/07/2014

Emailed late in the evening requesting registrant information change, got an immediate response to my query and resolved within a day… Read Full Review

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★☆☆☆☆

“Caused Overdraft fees taking renewals out a week early”

Written on: 20/07/2014

I received emails stating exactly when a product was expiring and the first one was renewed a day early the second 7 days early causing an overdraft on my bank account which they will not reimburse. NO way to view in there site all products and their renew dates. Each product has it's own screen I had to call after 15 minutes of frustrating searching. NO way to remove all payment options I had to get support to do this. As other reviewers have stated their support folks are pleasant to work… Read Full Review

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★★★★★

“Awesome as usual”

Written on: 16/07/2014 by HelenBarker (1 review written)

Both have been very helpful. Much appreciated!… Read Full Review

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★★★★☆

“I'm satisfied for the support received in a very short...”

Written on: 13/07/2014 by KadeHall (1 review written)

I'm satisfied for the support received in a very short time… Read Full Review

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★★★★★

“Excellent Support Service”

Written on: 13/07/2014 by Adan13 (1 review written)

Very helpful member of staff that very quickly resolved my problem within around 30 minutes after a couple of emails back and forth to confirm my address details to enable me to access my account after I forgot my password and the domain I had on my DomainMonster account… Read Full Review

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★★★★★

“What pleasant experience”

Written on: 12/07/2014 by JamieCurry (1 review written)

Hi there I was in the process of transferring my clients domain name to your host having never done this before. I am extremely happy with the service and the team who assisted me in the somewhat difficult process. I have never come across a team who are friendly and willing to help with enthusiasm. I would like to personally thank the two team members who helped me out on the 10/072014 and the 12/07/2014. The service you provide is very efficient and will recommend to anyone wishing to… Read Full Review

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★★★★★

“Fast and helpful reply”

Written on: 11/07/2014

The advisor replied fast and helped me to solved problems in the transfer process… Read Full Review

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★★★★★

“Really nice company to deal with”

Written on: 08/07/2014 by dezfutak (2 reviews written)

I've been using Domainmonster for a number of years - things I really like about them: - the fact that when I call them, I get straight through to one of their staff, who are polite and deal with communication very efficiently. - their prices are very competitive - I get a lot of control over my domains (eg whether I want them to automatically renew or not, setting up the DNS, custom/glue records etc) - the web interface is very quick & easy to use - they're super-quick at dealing with… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 18/06/2014

I have been a customer with Domainmonster for a few years now, and have always found their customer service to be top notch. Be it phone or email support, I've always found their staff to be very pleasant to deal with and they get things done promptly. Domainmonsters' website is very easy to use, and thankfully without the ton of superfluous jQuery animations that are often foisted upon users. In short, I wouldn't buy my domains anywhere else… Read Full Review

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★☆☆☆☆

“4 Days - No answer yet to support ticket”

Written on: 17/06/2014 by DisappointedWithSupport (1 review written)

Opened a support ticket on Friday; it's now Tuesday and my support ticket hasn't been dealt with… Read Full Review

Domainmonster.com's Response to DisappointedWithSupport's Review

Written on: 18/06/2014

Hello, we're very sorry that the problem took so long to deal with. If I'm correct this was a Back Order query which did take a while to resolve with the Back Order's Team, who aren't in over the weekend. Again, I'm sorry this took so long however it looks like this issue has now been resolved.

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★★★★★

“Service with smile”

Written on: 17/06/2014 by owMacLeod1956 (1 review written)

I've never failed to have a happy outcome with Domain Monster. It doesn't seem to matter what time of day or night I fling across a stupid question, it's always answered politely, correctly and in a timely manner. Mind you, most of the time I don't need a human as their systems just work! Keep up the good work… Read Full Review

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★★★★★

“Support from Domain Monster”

Written on: 13/06/2014 by HeatherMurray (1 review written)

I use domain monster for webpages, but also my business e mail address. My e mail expired while I was on maternity leave and I hadn't checked my domain monster account to see these warnings, or my webmail account. However, when I phoned up for help to re-login to my e mails the person I spoke to could not have been more helpful. He went out of his way to get the account set up again, reinbursed my when I made an error ordering the wrong account (!!!) and sent a follow up e mail to ensure… Read Full Review

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★★★★★

“Fantastic Staff”

Written on: 03/06/2014 by Robb105 (1 review written)

I had some issues with a domain order. Domain Monster quickly resolved all these issues, and the staff were very helpful and knowledgeable… Read Full Review

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★★★★★

“Amazing Customer Service Help for Non Technical Customer”

Written on: 01/06/2014 by MalcolmBlack (1 review written)

What happens after I buy my domain, how do I set up mailboxes, how do I get them into my computer and phone, and what other things do I need to know that I don't even know about yet ????? That was a shortened version of my queries by email, and Morag got back to me WITHIN 20 MINUTES ON A SATURDAY AFTERNOON. How is this possible ?? No company answers emails that quickly ?? All my queries were answered. Some by attaching links to FAQ sections I hadn't spotted, some with full text answers… Read Full Review

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★★★★★

“outstanding support”

Written on: 29/05/2014 by RobertRyansonPDX (1 review written)

Just transferred 30 domains over to Domain Monster from another host - no easy task. Easy to miss a few details like unlocking domain privacy etc. Domain Monster was great. Incredibly helpful and patient. For one domain I had to ask for the transfer to be restarted 3x. He was great about it - never any attitude. So far I'm very happy that I switched. This is what else I like: 1) their pricing is fair; 2) they include privacy at no extra cost; and 3) their members panel (while not the prettiest)… Read Full Review

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★★★★★

“Website Uploading Problem”

Written on: 22/05/2014 by jenny0594 (1 review written)

I contacted Domainmonster as I was having problems uploading my website. I spoke to a very friendly woman called Morag and she sorted the problem out within minutes. I got through on the telephone straight away which was superb. I would highly recommend Domainmonster to anyone as I always find there customer service excellent… Read Full Review

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★★★★★

“Quick, friendly, efficient”

Written on: 20/05/2014 by Melpledger (2 reviews written)

Any time I have a problem with my account - even when (as has been the case today!) the problem is 'user-error' because I'm doing something daft, I always receive a prompt, helpful, friendly reply. And the problem is always solved. It's an absolute pleasure dealing with this team. You always brighten up my day. THANK YOU :-) … Read Full Review

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★★★★★

“Brilliant customer service”

Written on: 15/05/2014 by ktDavis467 (1 review written)

Fast and Easy to set up and get started and very reasonably priced. Really great help afterwards with fast and friendly replies to any queries… Read Full Review

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★★★★★

“Reliable, fast and well priced”

Written on: 13/05/2014 by graet (1 review written)

I love the Domainmonster interface - it's super easy to use and very well laid out. I can find and manage my domains very easily. There is also a great level of detail in the interface with excellent controls. The prices are very reasonable. The support is excellent and questions are answered in full, promptly. I regularly use the Domainmonster search function to find new domains. It's actually a joy to use and rather entertaining in that it's fast and colourful - waiting for the .com… Read Full Review

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