written by on 09/06/2009
We bought our Tomtom approx 2 years ago and it was out of date in Spain, where we live, before we used it. Navigating to France (the purpose of buying in the first place) was horrific as many of the roads there were altered as well. We don't live in a village or in the countryside so roads should have been marked.
written by Chris Bibby on 21/09/2007
A1M motorway north of Doncaster not included on map upgrade I paid megabucks for, although road been opened 2 years at least. No help on phone or web-site.
written by nickwhiteley on 24/07/2007
A Sat Nav is only as good as its maps and, unfortunately, Tom Tom don't update their maps unless you want to part with quite a lot of cash. This is an expensive product and so should come with map updates for a couple of years (especially when you consider how may errors there are). I certainly won't be buying another Tom Tom.
written by Sofia Bastante on 20/07/2007
If you buy a sat nav, it's because you want to join a place without a paper map and you are sure it will take you to the exact address where you want to go. Instead, you get lost during the night in the middle of nothing, not knowing where to go, because the satellite signal is not complete as they say, so is better you don't spend £490 (this is the money I spent on December 2005) to buy the Tom Tom 700. With a few pounds you can buy a paper map and you are sure you will join the place where you want to go. If they say that there is a complete map of west Europe and then it is not complete, I think it's not honest and we pay for something they don't give us.
written by abinitio on 01/05/2007
As my experience showed, if your map for your TomTom Go 700 is out of date, the one-off free update which 'Tom Tom Support' advise you are entitled to, will not be honoured. Map updates are very expensive, and that supplied on my Tom Tom was not fit for purpose. Had I taken a navigation instruction given whilst traveling at speed on one stretch of motorway, the result would have been a serious road traffic accident.
There is a reliable adage, well understood by more mature commercial organisations, that the point at which you are faced with a customer with a complaint is the best opportunity you will ever have to create a long-term loyal customer. Tom Tom fought hard to ward off my repeat custom, and succeeded in losing a customer, and their good report, which would have cost them precisely nothing to keep.
Do be aware if you are considering this company's products, that the widespread accounts of third-rate and shoddy Tom Tom customer service are not a myth. Ignore any thoughts of customer service with this product - they will certainly ignore you.
written by spaniard285 on 07/03/2007
Be prepared for the never ending expense in up dating maps. Updates are not cheap and using it in any European country will soon be next to useless unless you want to pay €99 a time. Definitely not worth bothering to buy.
written by frederz on 10/01/2007
I wouldn't buy the TomTom Go 700 again - I nearly trashed it, it's so annoying
written by Robert5858 on 08/10/2006
The TomTom Go 700 is great when it works but it keeps freezing just when you need it. Now in for repair for three weeks! It's a very expensive toy. Get an extended warranty or stick to paper maps.
Once we've checked over your question we will put it live on the site and our strong community of experts will hopefully give you some great answers that you find useful.
We will email you when the question is on the site
Once we've checked over your answer we will put it live on the site so others can gain from your experience. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you.
We will email your when your answer is on the site