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Picture courtesy of Pete.
| Content | 1/10   |
|---|---|
| Ease of Use | 5.2/10 |
| Spam Protection | 1.7/10 |
| Overall rating | 0.9/10 |
Full review by
Guest.
on 11th Sep 2008
User Rating : 0
Respect :
0
Good Points: Used to be very good - note 'used to be'!
Bad Points: I can't log in and all my requests for help have been ignored. Ineptitude and ignorance - not a good combination.
General comments: From riches to rags - unable to log in, no information or response to e-mails. I have moved my account elsewhere.
Guest.'s review and ratings | 52 words
Review by
bestroute
on 8th Sep 2008
User Rating : 0
Respect :
0
If getting your email is remotely important to you - I do not recommend Mail Snare. The regularity of "system outages" in my experience coupled with their unhelpful customer services when I contacted them is going to drive me away to a different email address site. I have been with them for nearly 3 years - what used to be a good service is now completely unusable for me. I will go elsewhere; I suggest you do too.
bestroute's full review | 87 words
Review by
Guest.
on 2nd Sep 2008
User Rating : 0
Respect :
0
I have been a mailsnare customer for almost 4 years, and I've generally been happy with the service, until my most recent attempt to contact customer support. For most of that time, I've had a 5 account package. About 8 months ago, I started trying to contact support (via both email and their web site) to get my service switched back to a single account. After about 10 attempts with no response, I've given up and switched to a different provider. Their customer service used to be excellent, but ...
Guest.'s full review | 113 words
Review by
Guest.
on 29th Jun 2008
User Rating : 3
Respect :
0
Overall bad service. Service went down hill after about a year. Very slow. Even though they claim to stop most spam, I had more spam than regular mail. Poor customer service, even when I wanted to renew and had a question, they were slow to respond so I gave up. Not worth it even if they gave it away for free.
Guest.'s full review | 74 words
Review by
ryan11
on 3rd Jun 2008
User Rating : 1
Respect :
0
I do not recommend this email service, mainly because of its spam filters, frequent down time, and poor customer support in my experience. I would not recommend anyone to use this service. Their spam filters for me has not worked well at all, even the ones which are custom made by you and you know what they are supposed to do have not for me. Their country filters were the same. They are down frequently and I cannot seem to retrieve my email? There is no subsequent explanation of why they have b ...
ryan11's full review | 225 words
Review by
rick1959
on 15th Jan 2008
User Rating : 1
Respect :
0
I have been a customer of MAILSNARE for several years when web based e-mail was relatively new concept. It was great to retain the same e-mail address as ISP's changed. Now, that is "old" news and there are several free web based e-mail offering, Gmail being one I'm now using. Mailsnare has dropped significantly in the ability to stop spam. Also, I am finding there are delays in processing e-mail and working their site. I am also finding that there is a clear drop in customer service. All in all ...
rick1959's full review | 163 words
Review by
reviewer331
on 28th Apr 2007
User Rating : 0
Respect :
0
While downtime is somehow unavoidable, I feel that Mail Snare was down way too often. I know their service used to be good a few years ago, but it is no longer the case.
If you want to have unreliable e-mail, frequent downtime and not be able to read your messages when you need to, there is no doubt, Mail Snare is for you.
reviewer331's full review | 72 words
Review by
gsenear
on 31st Mar 2007
User Rating : 2
Respect :
0
I suspect it is a small hole-in-the-wall operation in Wisconsin. Mail Snare email have an impressive website but that is all.
The last two months have been a nightmare. I have not been able to send or reply to emails. The problem is they only have online help. Their website is thousands of words long, and it is all tech oriented. The worst problem they have is no 1-800# or live help available. They respond via email and only 1 0f 5 help requests is responded to.
gsenear's full review | 96 words
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