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Written on: 27/03/2014 by AurtherDaley (1 review written)
I have been banking with HSBC (Midland Bank Originally) for 45 years. Now that I am 62 and have a hip problem I need to move to a home on ground level because I cannot cope with stairs. I own my present home outright but its value is not enough to purchase the home I require. I was refused a small mortgage over a short term. HSBC ARE NOT CUSTOMER FRIENDLY!… Read Full Review
Written on: 24/04/2013 by s2msung (1 review written)
I am a british citizen and earnmore than 50K . My bank acount application was rejected on the basis that I have unsecured lending ( a student loan of 35K). How do they expect a student to pay back loan if they stop them to have a bank account. Shame on you HSBC. They use some useless tools whereas they dont even check who and what the person actually does. The qualification and the contribution to the society. Instead of helping peoplein bad times, when they are not allowing a person like… Read Full Review
Written on: 04/01/2013 by SmithHelen (4 reviews written)
I ve been an HSBC customer for almost three years now (since I first came to the UK) had a passport account and was happy in general with the bank. Since I was new to the country I could only open a passport account, but as I graduated an dstarted working here I became a permanent resident entered the electoral roll and only the rest... so finally it was time for me to upgrade my account to a simple current account (so that i would stop paying the ridiculous amount of 10 pounds a month for the… Read Full Review
Written on: 09/11/2012 by Grivien (1 review written)
HSBC are a truely terrible bank. They charge constantly, they are obsessed with charging. My husband was with them since the early 70s when they were midland bank. They were ok for a long time. Now they are money grabbing and charge obsessed. We are switching now. Looking for another bank. We don't have a formal overdraft, they would'nt give us one. We go over a lot. This partly due to their obsessive charging. They froze his bank account when in credit. Cancelled direct debits. Refused… Read Full Review
Written on: 13/08/2012
Get this; I have income over £100k and bank with another bank, not HSBC. However, I have a business account with HSBC (limited company for last 2.5 years - operated the account flawlessly). Never missed payment on a personal bill either, ever ... since I first started working in 1991. Aug 2012, wanted to open a personal current account and a deposit account, to make it easier to switch monies from the business account to personal account;went in with £10k cheque to open up the account… Read Full Review
Written on: 28/06/2012 by salmondrive (1 review written)
I have banked with HSBC for over 20 years and in the beginning the personal service and account was excellent. Even now the online banking is easy and secure. However, about 4 years ago they decided to change their policies and rescind an overdraft facility I had held up till then. Since that date all thay have attempted to do is get charges from me at every opportunity. Loyalty counts for nothing I am in process of cancelling account and moving to co-op whose customer service is better and… Read Full Review
Written on: 10/01/2011
HSBC is the worst bank i hav ever experienced.very non cooperative staff.if u cant get through with their machines u cant go nowhere.u ll b stuck.i will never ever recomend any one to use HSBC's services.Very bad service… Read Full Review
Written on: 14/04/2011
I love HSBC.
People on here complain about the bank charges however if you compare them to other banks... especially Lloyds TSB they charge no where near as much. Lloyds charge by the day and don't tell you till you are a few days in. HSBC charge if you go over once. HSBC will allow up to £10 without charging. Lloyds charged my partner £6 a day for 10 days once because he went £1 over drawn and didn't even ring to warn him. Nor did he get the money back. You won't see other banks do this… Read Full Review
Written on: 14/03/2011
HSBC is a sca**er, no customer service, it is a really hopeless bank in UK… Read Full Review
Written on: 23/01/2011 by vkay (2 reviews written)
HSBC completely unhelpful banking. they are so willing to sell their product. they always ask you get credit card and loan when you not really need it but when you need it they are not helpful. unnecessarily check financial plan. i am asking them why they don't check affordability when they sell their own product like upgrade to Advance account and insurance products? bull****… Read Full Review
Written on: 22/12/2010
They are great...until you have any problem! STAY AWAY!… Read Full Review
Written on: 28/10/2010
Banked with HSBC for 13 Years, recently moved customer helpline to India, terrible frustrating service- Avoid!… Read Full Review
Written on: 02/09/2010
I have been banking with HSBC for 16 years (since it was Midland Bank) and also have opened an account with them for my 2yr old. I have always been really happy with them and the customer service has always been great.
Recently they seem to be more concerned with big corporate accounts and are really not bothered with dealing with the little people. Getting to a branch is becoming increasingly difficult, branches are having their opening times reduced and other small branches are closed. My… Read Full Review
Written on: 23/07/2010
have had a bank account with HSBC for years, I only have a £250 overdraft with them. I have previously had a credit card with them with a limit of £6500 and a loan of £100000 which I have now paid off. I have run into a few unexpected payments over the last couple of months so I went into my local branch today so ask if they could increase my overdraft to £750 to cover this months bills. My request was declined for some reason but they then went on to ask if I wanted my old credit card back!!!… Read Full Review
Written on: 15/07/2010 by dandidit (4 reviews written)
I have been banking with HSBC for 3 years now. I have a current account, savings account and credit card which I have always managed very well.
I had a couple of weeks of financial difficulty recently, I went over my overdraft limit by £200 for 5 days. HSBC charged me £200.
I called their customer service team (a translator would have been helpful) to see if there is anything they can do as I can't afford to pay these charges and didn't want my credit rating to be affected by not paying… Read Full Review
Written on: 05/07/2010
I have banked with HSBC all my banking life, and never having required an overdraft or loan they have always been fine. However I recently got a new job that required me to relocate and in need of some temp funds. Clearly having the money avalible to repay any debt within 3 weeks time (at the time of my first pay cheque), they declined to offer me any lending atall without reason.
If this isnt a good enough reason for an overdraft I dont know what is. The only other point I would mention is… Read Full Review
Written on: 23/06/2010
Have been with HSBC since 2006. At one point they had all my personal and business banking. Was with their premier service, and that was when the problems started:
All my accounts were down-graded without my knowledge. The neither wrote nor telephoned. This was when I had used the premier debit card to pay for a family holiday over Christmas. Guess what, at the last minute found out we were not covered with travel insurance. Less than happy.
I was turned down for a company overdraft, even… Read Full Review
Written on: 21/05/2010
I have been with HSBC for about two years now, for both business and personal. They always been helpful and I think their offer for business customers is very good value per money. The online banking is very easy to use and they recently made it even better. The business online banking is multi-user, so you can enable another person to operate the accounts setting individual limits for each user for each account, which can be really helpful if your business is big or geographically spread.
I… Read Full Review
As rated by real users
" Great service " Read More
" Declined for credit facility " Read More
" Bad Customer Service and High Charges " Read More
" Shockingly Bad " Read More
" Not bad " Read More