Seminyak, Bali Villa Diana Reviews

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Seminyak, Bali Villa Diana
★☆☆☆☆
1.4
50.0% of users recommend this
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Latest Reviews

“Villa Diana Bali made my holidays most memorable and...”

★★★☆☆

written by on 11/12/2009

Villa Diana Bali made my holidays most memorable and fun during my stays there for 10 November 2009-15 November 2009. Although the location is not on the beach, but the tranquil relaxation atmosphere is very excellent . The staffs are friendly, and nice breakfast.

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“Bali Villa Diana. Nice pool, friendly amazing staff....”

★★☆☆☆

written by ardi on 02/12/2008

Bali Villa Diana. Nice pool, friendly amazing staff. Quiet place, very nice to spend holidays. I am very happy stay at Villa Diana Bali for 2 weeks. Relaxing. I hope can visit again someday.

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“We had a nice time in Bali. My family stayed in Villa...”

★☆☆☆☆

written by vedel on 30/08/2006

We had a nice time in Bali. My family stayed in Villa Diana for 2 weeks. Upon check-in the problems started. We had to check in at Hotel Ratna (Kuta), and they OVERCHARGED us 3%, passing it off as a Visa charge. No manager was able to tell us why we had to pay, and after NOBODY WAS WILLING TO SPEAK TO US at all. At the Villa we found the SECURITY LACKING - sleeping most nights. The only helpful staff both the hotel/villa employed are the butlers of Villa Diana, and the older security guard with the moustache (he was the only one not sleeping). Nobody was able to speak to us to hear our complaints, but eventually a sort of discount was agreed upon.

It's been over 4 weeks now, and I still have NOT seen any money.

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“After booking a villa Diana (part of the Hotel Ratna...”

☆☆☆☆☆

written by kero1905 on 22/08/2006

After booking a villa Diana (part of the Hotel Ratna Group) on the internet on BaliBagus.com we set off on a holiday in beautiful Indonesia. The villa was advertised as secure and secluded accommodation for families. Upon arrival everything was as we expected, with 4 security guards at the entrance and locks on the windows and doors. The second night at around 4am my parents woke up because of the many mosquitoes bites they had suffered, and immediately noticed that all their carry-on luggage was missing from the room. Even though the doors and windows where closed and the security was supposed to make regular trips around the villa. We sounded the alarm and immediately called the security, police and later the consulate. After a very brief investigation, the security & villa manager took us to the police station, in order to make a report.

If losing all our belongings wasn't tragedy enough, the following only put salt in open wounds.

Upon returning to the villa after the necessary day of cancelling credit cards and sorting out emergency funds. We found nobody from the villa ready to speak with us, or offering us any help. Even the owner of the company to whom we spoke very briefly on the morning of the robbery and had promised us to come back later was nowhere to be found.

We initiated talks the day after with the villa manager and the sales manager to ask for extra and better security measures and compensation for our losses. Surely the company must have insurance for such a terrible event? We found the managers not receptive to our reasoning. All "5 star" Villa Diana could could do was to apologize and offer us free meals in the hotel for the remainder of the stay. Clearly the loss of all our valuables was nothing to the hotel, and we asked to speak with the owner. Maybe he would be able to understand. The managers would not bring us in contact with the owner, but on the 5th day after the robbery decided they could give us 20% discount on the villa as compensation. We couldn't believe it, an offer of $600,- when our loss was tenfold. Before the managers had time to explain we walked off, then the offer was raised to 50% discount as we were leaving the villa. After deliberation, and talk with a local lawyer we decided to take them up on their offer, as we reasoned that some of our losses back is better then nothing at all. And a legal battle in a different country is difficult, time consuming and costs a lot of money. So we reluctantly agreed to accept the offer of $1575. The next day the managers gave us a letter signed by the hotel manger that we would get the compensation on Monday the 14th of August. The Monday morning at 10 o'clock we agreed to meet at the hotel Ratna to collect a cheque. However, at the appointed time nobody showed up at the hotel and we had to track down both managers. The news we received from them astounded us, as they couldn't pay the money! How was this possible? The general manager of the hotel offered us the compensation paper.

We had to leave Bali that same day, without any money and with broken faith in the Balinese people, and above all with our holiday in ruins.

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