Written on: 28/04/2013 by DLangley
Can anyone tell me how you programme this piece of junk how to wash clothes without the drying process its the only way of washing them without ruining them I have only had it 4days and I have ruined a lot of clothes. The only good thing is that you can turn it off, (read more)
Written on: 06/03/2013
I did not know it was possible to feel such rage and hatred for an inanimate object, until I had this machine. I've had it for almost 4 years now and have had to get it repaired 6 times. Even the people who come out to fix it tell horror stories about it. They say the dryer's motor is no stronger than a hairdryer's and that Hotpoint does *not* make them. Another company pays to use the name. At least the wash cycles are not too terrible. We could live with a crummy dryer, if... (read more)
Written on: 15/08/2012
If I could, I wouldn't even give the washer the justice of having a single star. It is worse than terrible. It should be tossed down into the depths of (you know what) And she torn to pieces by the clothes it has destroyed. On the plus side, I may get another one. (read more)
Written on: 03/03/2012
I bought this washing machine 4 weeks ago. Big mistake. Very disappointed -washing machine is fine, but dryer is utterly and completely useless. The acrid smell of rubber when it is on permeates the whole house, gets in the back of our throats and is actually unbearable. I called hotpoint engineer who assured me it will get better and nothing is wrong with the machine - but it is no better and we just cannot use it as the smell makes us feel sick. The washing comes out stinking of rubber. I... (read more)
Written on: 16/10/2011 by WattyBluesman
We bought this machine 6 years ago when we moved house Have had no problems whatsoever. The only criticism there is no instruction on setting the spin speed. What is the speed when the light is on?(1200 or 600) Tried both couldn't tell the difference. (read more)
Written on: 27/09/2011
Hotpoint BWD129 washer/drier This is the worst washing machine I have ever had! I too like others no longer use the drier facility as it made the clothes so creased. I even bought an expensive steam generator iron to try and solve the problem and that could not get the creases out. However, the direr is the least of my worries. It constantly drags socks and other underwear through the drum blocking the filter and then stops mid cycle. This has happened so often I have lost count. Every... (read more)
Written on: 13/05/2011
Sorry, I have to stick up for this. It's 6 years old and the dryer has just failed. I'm debating whether to have it fixed. However, otherwise this has been a good buy. 6 years seems OK. Washes very well. None of the random cycles or clothes trapping and ruined reported by others. The dryer was never very efficient, but I understand that is usual for a combined washer/dryer. Getting a little noisy on the spin cycle nowadays, but it's elderly.
My only annoyance is that the synthetic cycles... (read more)
Written on: 23/02/2011 by notbestpleased (1 review written)
I bought my Hotpoint BWD129 machine in October, not realising that Hotpoint Indesit were the same company. By november it developed a mind of its own where it would only do 90degree 3 hour washes, ruining lots of my delicate clothes which were on a delicate 30 degree wash in the process. The company customer services was diabolical but finally sent round an engineer, who changed the machine for me. He was so incompetent that he didn't screww down all the legs on the new machine so it... (read more)
Written on: 18/12/2010
This is the most awful piece of rubbish I have ever tried to use. And when I say try I have washed the same clothes at least 4 times and they are back in the washer again. The are not spinning and its less than a week old. I haven't even tried the dryer but after reading the other review I don't think I ever will. Waste of money and Hotpoint should be ashamed of themselves. Pure disgust is what I feel towards them and I will never purchase another Hotpoint item in my lifetime (read more)
Written on: 27/11/2010 by Wandabug (1 review written)
DO NOT BUY THIS MACHINE. I bought this washer/dryer only 2 weeks ago.It washers fine but when it comes to drying clothes it is absolute rubbish. Half way through the dry cycle it refills with water and go through a wash cycle again including a full 1200 spin whether you want it or not. By the time the clothes are dry they are so creased it is impossible to iron them and damaging for your clothes. What is the point of that? I understand itneeds to put some water into the dryer but not a full... (read more)
Written on: 26/10/2010
This is the worst product I have ever bought. 3 repair visits in the last 2 years and numerous clothes ruined. The replacement drum (6 months ago has already broken again and we now have to wait 10 days for an engineer to attend. So now on our 4th repair visit in 2.5 years - Do not buy this machine.
If I could rate it a minus star figure I would. (read more)
Written on: 06/10/2010
Tumble dryer is awful. It has ruined loads of our clothes and it also makes the clothes have a burning smell. If you want to stop it from drying then you have to switch the whole thing off.
I have had enough. It has stopped throwing heat out of it now and there is no way I would consider getting it repaired. The door catch has also broken in the past and I had problems where it wouldn't pump the water out. Would never buy another hotpoint appliance!! Do not buy!
Written on: 27/09/2010
For maybe the 15th time since I bought this machine, I will be arriving late for work tomorrow doe to having to let the helpful chap from Hotpoint in to fix this piece of dogsdirt.
Not only has this machine cost me valuable time, it has ruined a selection of garments, from Jumpers it has ripped to shreds to knickers it has sucked into it's own pipe in an attempt to block itself and flood the downstairs flat. Not to mention the hilarious time it burned my nice new sheets, duvet cover and... (read more)
Written on: 18/07/2010
I bought the Hotpoint BWD129 four years ago and my first disappointment was that there's no way to set the drying cycle to less time than 40 minutes! Even worse, there's no way to stop it once it has been set. After 3 years of pretty good service, the machine developed a mind of its own and intermittently started the drying cycle at about 100 degrees Celsius without it even having been set. Of course this melts and burns anything which is not cotton, and shrinks everything else. Due to... (read more)
Written on: 07/06/2010
I've just finished putting this pile of garbage back together for the umteenth time. Its probably 2 years old and is the worst washing machine we have ever had. The clothes get ripped and sucked under the drum. This causes the drum to jam and the belt at the back to come off. After writing this review I'm going to surf the net for a Bosh.
We've never used the dryer which is just as well having read the other reviews. We will never ever, ever,ever buy Hotpoint again! (read more)
Written on: 04/05/2010
I would not have given this machine even 1 Star if I could have chosen that option! It is the worst machine I have ever owned. I had it replaced after only a couple of months, after various arguments with Hotpoint! And even the new machine was appalling. The dryer makes your clothes burn and smell, not to mention your kitchen...it is scary! Therefore I now never use the dryer. I have had the same part replaced on the machine several times, after a two week wait each time! Such an... (read more)
Written on: 23/02/2010
Please do not purchase one of these machines, first the paddles kept on coming off, then the control panel broke then the door latch broke at least twice, clothes kept on getting ripped and sucked down between the door and drum, the pump kept on getting blocked with socks the cap also started to pop off the drum causing my kitchen to flood numerous times.ive had the drum replaced as there was a hole in it some where and at least 20 engineer visits.The washer dryer did not dry clothes and... (read more)
Written on: 21/02/2010
Just over a year old and we have already had 8 engineer visits covering more than one fault with this machine. I echo most other reviews by saying"don't go anywhere near this pile of garbage". Hotpoint Indesit customer service is about as useful as the machine as they seem to put more effort into excuses than actually fixing the problem.Pay a little more for a better make as this has turned out to be a money pit for us. (read more)
Written on: 12/02/2010
I would not recommend this appliance to my worst enemy. We purchased 9 HOTPOINT BWD 129 appliances in summer of 2008 for our properties, by the end of July 2009 we have had to arrange for the engineers to come out on 7 occasions. We had to scrap 1 appliance because the engineer stated that the machine was tampered with. We removed and fitted a temporary washer(tenants complaining) because parts had taken 3 weeks(yes 3 weeks)when the engineer returned he had noticed the appliance had been... (read more)
Written on: 18/12/2009
Stay well clear of buying any Hotpoint/Indesit appliance and their Customer Services. Bought machine June 2008 by Feb 09 had to have an engineer out in 10 months I have had an engineer call 10 times to fix this machine having an extended warranty they insist on replacing the faulty part which will only last a couple of weeks before something else goes wrong, shrinks clothes,overheats, drying cycle doesn't work, steam and water pouring out, goes from washer to dryer when not even set, machine... (read more)
Written on: 06/12/2009
Unfortunately, I rent my home and this appliance was included. This is the worse washer/dryer I have ever seen in my life. I am from the States and when you do laundry there it takes only an hour to do a very large load of clothes. With this machine you are only able to wash about 5 tshirts at a time, any more and your clothes won't dry. And it takes about 4 hours to do that wash of 5 tshirts. It has broken down on me twice, luckily my landlord has a warrantee on it, so I didn't have to... (read more)
Written on: 28/11/2009
So far the washer part has been ok but the dryer cycle is rubbish,it leaves garments extensively creased and makes ironing hard work even after 3 to 4 times ironing the same garment its still creased.I'll never purchase a hotpoint product ever again.I wish i'd kept my Zannusi washer and seperate dryer and i can't wait for this to pack in.Glad i didn't by the extended warranty it's going straight to the council tip a.s.a.p. (read more)
Written on: 26/08/2009
This is the worst purchase we have ever made. 16 months ago when we bought it it seemed to be the best option available for what we wanted. As soon as the guarantee ran out in April we have had nothing but problems with it. The customer service is very poor and in the last 4 months the washer has worked for around 4 weeks in total. The rest of the time it has been waiting to be fixed. I have just had another repair done this morning (4th one in 3 weeks) and already it seems to have... (read more)
Written on: 23/08/2009
The Hotpoint BWD129 keeps breaking down with different faults and did not last at all, I am buying something else from a different maker. (read more)
Written on: 16/07/2009
This washer/dryer machine was part of an integrated kitchen in a new Bovis home bought less than 3 years ago.
Have I been lucky and had almost 3 years use out of it? I am having someone come and look at it tomorrow.... is it worth repairing??
I tried calling Hotpoint customer service but after 3 attempts I gave up - they never even answered my call, no automated menus, nothing!
Any advice helpful, thanks.... (read more)
Written on: 29/05/2009 by thatlad (1 review written)
DO NOT BUY THIS MACHINE! Comfortably the worst appliance I've ever brought. Thirteen break down calls and counting. Long gaps to get an engineer out - usually a couple of weeks. As a result I've owned this machine for ten months and in total I've not had the use of it for around four of those. Repeated calls to awful and rude customer services who insist they have a 'right' to repair it. They've been trained to keep pulling out that line and when that's not enough they blame you for... (read more)
Written on: 04/03/2009 by MikeWade
Hotpoint BWD129 broke after 11 months. 4 months on and I still dont hare the use of it. First the plastic bunber bars fell off tearing clothes, then the pump jammed causing kitchen flood, then the electronics blew the house mains after boiling my clothes, kitchen flooded a sencond time, blah blah blah. So Far replacement parts include... A knob (that cracked from heat), door catch, 2 curcuit boards , clomplete wiring, pump. Im still waiting for the engineer to repair the existing... (read more)
Written on: 07/02/2009 by FJL (1 review written)
This Hotpoint BWD129 washer dryer has twice sucked small items between the drum and seal- once ripping an item. This has twice blocked the machine causing flooding in my kitchen. I have only had the model 4 months and yet I have had to have three engineers look at it (the first one couldn't diagnose the problem)- and they said that there is nothing wrong with the machine, but that they had never seen anything like this before. I can only conclude that this is a design flaw of the machine,... (read more)
Written on: 11/12/2008 by Jim Brigden (1 review written)
We bought a BWD129 about 4 years ago - we also bought an extended warranty from the retailer. I wish we hadn't bought the extended warranty as it would have been cheaper and far less hassle to throw this noisy and break down prone machine away rather than have the hassle of dealing with the customer service centre and engineers.
Our latest experience (and unfortunately not the only one)
The machine started making an enormous racket. We call out an engineer. He turns up on time and diagnoses... (read more)
Written on: 04/10/2008
I purchased a Hotpoint BWD129 machine back in February hasn't always being reliable but so eventually the inevitable happened so I contacted the customer service line and spoke to the most unpleasant woman who advised me it will take 2 weeks to get an engineer out,i accepted this and explained only there in the afternoon so they day of the call out the engineer called me at 10.30am to say he was at the door that he was there and if he has time he might call back.so he did find the time the... (read more)
Written on: 22/07/2008 by baybash (1 review written)
Got this Hotpoint BWD129, very poor build quality. You might think that a name like Hotpoint (Indesit are their parent company) would mean something in terms of quality and customer care. Well, for me it wasn't. Idiots like me think that and I got weeks of hassle and very poor customer care. (read more)
Written on: 11/03/2008
I have never felt moved to post on one of these sites before, but my experience with Hotpoint has left me so frustrated I have no other recourse. Customer Services has just written to me saying "they consider the matter closed" - what sort of a dialogue is that?? I am out of pocket by '£70 for a plumber as their engineer flatly refused to attempt to reconnect my machine - they will not consider even a token recompense for this. Seven visits in total by repairmen for one item. I have no... (read more)
Written on: 04/03/2008 by tracywood (1 review written)
I would not recommend this Hotpoint BWD129 washer dryer to anyone, my laundry was totally ruined. I had repair man out 6 times! I didn't think the product support was of a very good standard. Even after it had been repaired it still didn't work. The temperature had a mind of its own and it would start drying clothes half way through wash cycle. (read more)
Written on: 17/12/2007
In my opinion the Hotpoint BWD129 is a poor product. (read more)
Written on: 16/04/2007 by shazomatic (1 review written)
Hugely unreliable waste of money. It has a quick wash which is useful. The first machine was replaced within 2 months of purchase for failing, after a further 9 months the replacement has also decided it doesn't want to wash. Hotpoint customer services are unhelpful to say the least and very slow in getting engineers out - I guess because their appliances are so unreliable (my fridge freezer is also failing). I shall stick with Miele's in the future. They may cost £££ but boy, you get... (read more)
Written on: 07/12/2006 by linzistott
This Hotpoint BWD129 Washer Dryer is awful and the Customer Service Dept are even worse - no one returns my calls, engineers don't turn up and emails go unanswered. When it was escalated for a supposed quicker delivery on the replacement, I got a later deliver date... how does that work? AWFUL, AWFUL, AWFUL. AVOID AT ALL COSTS! Spend your money on something else. I spent £500 for a dead white elephant in my kitchen and a new full time job in pursuing it's replacement. I am still awaiting a... (read more)
Written on: 14/11/2006 by cjd
The Hotpoint BWD129 has to rank amongst the worst appliances I have ever owned, I previously had 15 years completely trouble free washing with a Hoover washing machine only to purchase this which broke down after about 2 months - bring back my old one any day! (read more)
Written on: 20/08/2006 by Gaynor
I've had the Hotpoint BWD129 washer dryer for just over a year. I've had the engineer out once for a pen that dislodged a plug at the back, resulting in the kitchen being flooded.
Overall, I find the machine OK. It takes an age to wash a normal everyday wash, so I tend to put it on quick wash quite often. (read more)