Limo Broker Reviews

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★★★★☆
3.8 / 5
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Latest Reviews

★☆☆☆☆

“Terrible service”

Written on: 27/08/2017 by Duncan364 (1 review written)

We recently used this company to book a party bus for my sister in laws 21st birthday. We paid a deposit and a week before the event was contacted by the company to confirm all pick up and drop off locations. We had also booked a restaurant and paid a deposit there as it was a large booking. The bus was due to arrive at 6pm we were ready and waiting when the bus did not arrive. We immediately contacted limo broker when they assured us it was on its way and gave us a number to ring, which was a… Read Full Review

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★★☆☆☆

“Limobroker review limo hire”

Written on: 30/07/2017 by Jpdean75 (1 review written)

Well all started ok. Week before was told either pay then or on day, thought then more incentive to perform. And should make payment to limo co direct (A-star cars) Couldnt get hold of the limo co initially but finally got through and payment could only be made by bank transfer (bells rang then but still done it) Day of event the car arrived as planned only 15 mins later than planned so not concerned. Us 8 got in and driven to london which was mostly closed due to a cycling event so we bailed… Read Full Review

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★☆☆☆☆

“Worst customer service. DO NOT USE”

Written on: 28/03/2017 by Yareli46 (1 review written)

We booked a limo from Limo Broker for Friday Night 24/3/17. We wanted a limo to pick us up from 5 different locations and drop us back at the end of the night on 4 different locations. In addition we asked the agent Mr K.P. if we could arrange to collect us from a different point and time*. He said that we can arrange that directly with the driver at that night about the return pick up location and the exact time that would be no later than 02:00. So, with all that agreed we booked through… Read Full Review

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★★★★☆

“Great service ”

Written on: 25/02/2017 by Cristal330 (1 review written)

Am very happy with this service we booked only a month and half before the event, we was offered £100 off the party bus was great turned up on time the driver was friendly and helpful, overall really happy with the service and would defo recommend. I believe our bus came from brighton… Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 11/02/2017 by richardmassey (1 review written)

This company is a discrace 1) the quotes they give you are false and they up them closer to the date 2) if you then cancel within 28 days they try to tell you that they are owed the full amount. This is not true as there is no contract and they keep all of the money ( I checked with the limo driver) 3) their customer service is a discrace DO NOT USE LIMOBROKERS… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 30/01/2017 by Reidmw195 (1 review written)

Completely unprofessional, extortionists. Don't use them. I booked online, paid my deposit online - which was taken from my account. I was called back to be informed that the website had an error and I had been miss quoted! I explained that I had enter all the details correctly and there was no mistake on my part, that I had entered an agreement with them and paid my deposit, I explained that they should honour the quote. I spoke to a very rude customer service 'manager' who addressed me… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY AT ALL ”

Written on: 10/10/2016 by TatianaRussoItalian1981 (1 review written)

Hi we had a Rang Rover Limo booked for The Bride and Bridesmaids to go in Which This Did Arrive!! Also a Lambo Wedding car booked for My husband for our wedding Party this month As we got married aboard The Lambo was a self drive hire for my husband It was supposed to arrive at our house at 9am in the morning for us to have for the weekend It Did not arrive here at all So I rung the company they was NO HELP at all to me This car was booked for over a year No one on the phone could be bothered… Read Full Review

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Reviewerreview's Comment

Written on: 15/12/2016

They also advertise as Wedding Car Hire and others so Beware and do your homework!

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Reviewerreview's Comment

Written on: 16/12/2016

ALSO BEWARE! It's not good but everyone should take time to read their terms and conditions as they clearly state that all deposits are non-refundable. They have all sorts of caveats that will increase the cost of your hire, such as £15.00 for a change of the name of the person booking, up to £45.00 to changing the date of the hire, and lots in between. BEWARE!.

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★☆☆☆☆

“DREAMS SHATTERED ARRGGH”

Written on: 08/10/2016 by HarmonyDaniel114 (1 review written)

If you want to experience the quality of poor service and dreams shattered limo brokers are excellent in providing that service, they are amazing at lieing, superb at ignoring calls, experts in mindplay and diversion, the best company for providing what they cant, excitingly i assure you, you cannot get any worst service....hats off to you....i applaud you for your poor communication, i salute you for not knowing what you are doing, and the list goes on......but i love you for not being able to… Read Full Review

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Reviewerreview's Comment

Written on: 16/12/2016

ALSO BEWARE! It's not good but everyone should take time to read their terms and conditions as they clearly state that all deposits are non-refundable. They have all sorts of caveats that will increase the cost of your hire, such as £15.00 for a change of the name of the person booking, up to £45.00 to changing the date of the hire, and lots in between. BEWARE!.

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★☆☆☆☆

“Do not use! Wedding car didn't arrive! ”

Written on: 15/08/2016 by KaramP (1 review written)

Unfortunately I hired a wedding car that didn't arrive - it was sub-contracted to another company who never actually recieved a booking dispite me being contacted by Limo Broker to confirm the car had been booked in another colour as white was not available. I am still waiting on a refund for my deposit and cannot get through to customer services as the only number shown is for sales who will not put me through. As you can imagine this ruined my wedding day and the fact Limo Brokers don't… Read Full Review

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★☆☆☆☆

“Shocking”

Written on: 05/06/2016 by blondey196 (1 review written)

Don't actually own any vehicles (not made entirely clear from the outset) and seem to be in the habit of booking a job in at a price that suits them/gets them a booking, then spend the time until the day trying to source a provider that can/will do it. If they can't, expect a phone call at the last minute to let you know of a 'mechanical issue' or something similar. They did this to me at 16.30pm, the day before they were due to pick me & 12 others up at 5am to go to the airport, with a… Read Full Review

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★☆☆☆☆

“Surprised this company is still functioning”

Written on: 02/06/2016 by 329Hampton (1 review written)

Had a shockingly bad experience on my wedding day with this company. On the very day of my wedding, they called up to say that my Limo had broken down and there is no replacement available. They washed their hands off with regards to taking any blame and just asked me to take it up with the 3rd party company, details of which were never explained to me before this day. I was left in limbo because of this atrociously 'evil' company. I have to mention the word 'Evil' because that is exactly how I… Read Full Review

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Blondey196's Comment

Written on: 05/06/2016

Totally agree. Almost identical issue with them myself recently and they couldn't have cared less. Just awful, awful experience

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★☆☆☆☆

“Horrible Service - AVOID!”

Written on: 20/05/2016 by davidwbrown (1 review written)

Booked two cars for my wedding through this company. Would never use them again given the appalling level of customer service. Cars were booked through two different providers, which was not made clear to me at the start. Then deposit amounts shown on bookings were wrong. Subsequently my requests for ribbon colours were not correctly communicated to the providers. One provider was fine and called me the week before to finalise details and arrange payment. The other did not answer either of the… Read Full Review

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Reviewerreview's Response to davidwbrown's Review

Written on: 26/05/2016

That's really appalling, but not a unique experience for their customers.

I am sorry to say that they have been getting away with this behavior for a very long time now, despite being featured on Watchdog and having appalling reviews.

Having a a slick website and a smart hard-sell salesmen does not necessarily equate to the ability to provide a good and professional service.

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS!!!!”

Written on: 13/05/2016 by Sonnyz1948 (1 review written)

On the 2nd May I booked a limo for my daughter's prom on the 30th June through limo broker. I paid. £100 deposit and received two emails confirming the booking and naming the limo company as Alpine Cars. I checked the Alpine website and noted them to have a fleet of cars so felt comfortable with this booking. Yesterday I received a call from limo broker informing me that the booked driver was sick and advising that I could have a refund of my deposit or pay a further £100 for another limo. I… Read Full Review

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★☆☆☆☆

“DO NOT USE LIMO BROKER”

Written on: 10/05/2016 by RT_reviewcentre (1 review written)

Awful experience from start to finish. Did not get the vehicle that I booked and paid for, hidden fees and terrible customer service. BOOK DIRECT WITH A LIMO COMPANY - these guys simply take your money and waste your time. NEVER USE LIMO BROKER, THE GOOD REVIEWS CAN ONLY BE FAKE… Read Full Review

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★☆☆☆☆

“The worst ”

Written on: 02/02/2016

Having looked at the internet looking for a limo I come across limo broker. The site seemed good and professional this was till I booked the limo. When I tried to call the staff and ask questions I got put on hold then cut of 3 times. I then got to talk to the staff and asked if I could cancel my limo 28 days before I was meant to go. The staff was very rude to me and said no and threated to take me to court and wasn't being reasonable in any way. I said I understand to lose the deposit but… Read Full Review

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★☆☆☆☆

“Absolutely Useless, Awaful service”

Written on: 14/10/2015 by Ashlyc116 (1 review written)

I booked through them Even after reconfirming a day before the car did not turn up. They just take there deposit money and do not accept any responsibility of any issue afterward. Avoid at any cost… Read Full Review

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★☆☆☆☆

“TERRIBLE SERVICE.”

Written on: 08/10/2015 by AlenaBenton186 (1 review written)

If you are considering hiring a car through this company, I suggest you read this first, BROADCAST BULLETINS/OFCOM ISSUE 250 Page 67 Log on to the page and scroll down for an interesting read. … Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 08/09/2015 by Kathys455 (1 review written)

We hired a Pink Limo for my Daughter 11th Bday. A White Limo showed up on the day, with no explanation beforehand. Just take it or leave it attitude.We was told that there was going to be drinks as there was a mixture of adults and kids. One bottle of Coke,no champagne provided as I was informed there would be. I had to go to Tesco to purchase more drinks,demanded that the driver should buy a bottle of Champagne, to then find out when we set off he picked up the cheapest Cava going. Being told… Read Full Review

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★★★★★

“Daughters 21st”

Written on: 08/06/2015 by JWSW20 (1 review written)

Ordered a Pink 13,seater for my daughters 21st as a surprise. Arrived promptly at 7.00 and chauffeur was extremely pleasant and discussed our travel plans. Daughter was so excited and we had a wonderful time driving around until we got to the nite club. Wonderful company and wud highly recommend services Thank you… Read Full Review

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★★★★★

“Memorable experience for daughter's 13th birthday!”

Written on: 20/05/2015 by KaelYoung (1 review written)

Beautiful vehicle,arrived bang on time and the driver was friendly. Plenty of drinks to go around for everyone. Although the Ballons for the birthday decorations were there as requested but could have been better decorated! We had booked a return journey from the restaurant and at the last moment we had to change venues and the driver offered to pick us up from the new venue without fuss!! Very happy with the service… Read Full Review

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