Chums Reviews - www.chums.co.uk

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★☆☆☆☆
1.4 / 5
From 7 reviews
9% of users recommend this
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  • Customer Service

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  • Value For Money

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★★☆☆☆

“very poor customer service”

Written on: 03/10/2013

I paid for item online, my bank tells me the money has been taken from my account but Chums web tells me that cannot process the order. Tried calling them on a PREMIUM RATE telephone number, eventually spoke to an advisor who said they would call me back next day at 9am, it is now 10.48 still no call. So in short they have my money but cannot process my order. WHY? Such a shame as the product is good but the company is badly let down by poor customer service!!!… Read Full Review

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★★☆☆☆

“Razor blade Sharpener”

Written on: 23/03/2013

Very disappointing indeed, no razor blade holder in with the pit, so unable to use, I sent one back got one back still not able to use, and yet pictures in advert and box suggest you can use right away. Incorrect advertising. Expensive on enquiry line, left hanging about, at 10p a minute. No star rating. A very poor buy as far as I'am concertned… Read Full Review

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Focusgirl's Comment

Written on: 21/04/2013

I would agree 100% with this comment, just experienced the exact same.

Only wish I had checked the reviews before placing an order

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★★☆☆☆

“Too many obstacles!”

Written on: 09/03/2013 by remoteshopper (1 review written)

There should be a button for 'Terrible, could very easily do far better'. I bought a pair of nightshirts from Chums, and they finally need replacing. The quality was good, my husband was delighted with them, and between the 2 of them they lasted every night for 7 years. So I've just revisited the Chums website. HOWEVER... This is how it went 7 years ago; Saw a Chums special-offer advert with a form, in a UK paper, for 2 nightshirts. 2-3 months later, I finally got round to going to the… Read Full Review

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★★☆☆☆

“According to other reviews, 'Another fine mess'!”

Written on: 01/05/2012 by Goldcap (15 reviews written)

The dear old mother-in-law gave me a copy of the Chums catalogue as she knew I wanted a couple of items and had seen some in the book. Off went I signed up and placed my order. Some three weeks later I e-mailed them to find out what had happened to the items, only to be told there had been a problem with my order at the warehouse. 'Never mind we will send them priority' and fair enough they turned up two days later. Unfortunatly, both items were too large so off they went back to Chums via one… Read Full Review

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★★☆☆☆

“Disappointed”

Written on: 02/04/2012 by Rosemary2 (1 review written)

I orderd a skirt in Brown for my mother as she can't get out to the shops. They sent Taupe which was another colour that they made it in. I sent it back and only received the cost of the skirt not the postage and as they sent the wrong item I think they should have refunded it all. I wouldn't use them again… Read Full Review

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★★☆☆☆

“Decent products but buyers beware”

Written on: 09/01/2012

I have ordered twice from them and they delivered both products within a reasonable time. The first product I was happy with but the second product did not quite fit properly so I sent it back within 7 days. Unfortunately I was refunded for the product, but not the postage costs. This policy for me contradicts the 'spirit' of the Distance Selling Regulations, which is disappointing. Thus beware that you will not be refunded postage for returns unless it is faulty or damaged… Read Full Review

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★★☆☆☆

“hidden charge to give Chums my business and money”

Written on: 31/10/2011 by raheny47 (1 review written)

As usual,delivery time was as promised and prompt,but,BEWARE!!! the 10p per minute call charge to place your order. After 5 attempts on the 18th October to actually speak to someone,2 of which were just cut off in mid-call,i've just checked on my call charges for my phone,and the calls cost £8-00!! When this is added to the cost of the order.i.e.£59.97+£4-25p&p= ££64-22 a total of £72-22 is arrived at. Why,in heaven's name,are people being charged 10p per minute to give ANY company… Read Full Review

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