Chums Reviews - www.chums.co.uk

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★☆☆☆☆

“Poor”

Written on: 29/09/2016 by Irvine100 (1 review written)

Returned ods. Despite numerous calls and emails money has not been refunded. Truely shocking customer services… Read Full Review

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★☆☆☆☆

“Owed money”

Written on: 08/09/2016 by Jasiahu491 (1 review written)

Chums owe me £22. I have rung times which costs money. Told something different everytime. I have receipts that I have sent Goods back, but cannot seem to get my money back. I have sent a letter recorded deliver, but they still have not contacted me. Do not know what to do next, don't think I will ever get the money back. I will never order from them again. I am being bombarded with e mails to buy, several a day. What a shambles, never had this trouble with any other catalogues… Read Full Review

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★☆☆☆☆

“taking your money and its not even in stock!!!!!”

Written on: 10/04/2016 by FinneganHanna430 (1 review written)

Ordered two bra's from this company and as the website was advertising that a white size 16 was out of stock I ordered an 18 - no problem order accepted and money taken from my account. Firstly the only acknowledgement was from paypal - I had to call Chums (10p a minute and holding for ages!!!)to confirm my order had gone through to be told it must have been an admin error. My packet arrived only to be be a bra short and a message saying the white one was ' on back order and will be with me… Read Full Review

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★☆☆☆☆

“Why doesn't managment read these reviews ????????”

Written on: 23/02/2016 by McLain1947 (1 review written)

After reading these reviews, I am at a loss as to why "Management" is not doing something about this. An average of 1.5 stars out of 5 is appalling. The goods I was told were out of stock 4 weeks ago are still appearing on the website. Still shaking my head !… Read Full Review

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★☆☆☆☆

“Ordered some pillows through A Wowcher code (which was...”

Written on: 14/02/2016 by 444Broussard (1 review written)

Ordered some pillows through A Wowcher code (which was a new experience) as you have to get a code from Wowcher and then go to the company's website whose product it is and order putting in a code. Firstly the code wasn't accepted, several times, but then for some reason when 'voucher code' was displayed before the Wowcher code, it accepted the code - I wouldn't have dreamed of putting that in before, who would. Then just when I thought I was getting somewhere, it wouldn't accept my payment… Read Full Review

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★☆☆☆☆

“Get your act together !”

Written on: 04/02/2016

Absolutely appalling! They have a department for this, a department for that and a standard answer; " we don't do that - the other department does that, so I can't help you ". Seriously people get your act together! Placed an international order, admittedly the order arrived quicker than I expected but to get the information I needed to place the order was unbelievably painful. I had to return the order for a smaller size and when I called to explain it was an international order and could… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 05/01/2016 by teenywear (1 review written)

We placed an order on the 11/12/2015 and paid for it. On chasing up on the 5th of Jan after spending about 10 minutes was told the order was never placed on the system although money was taken. No mention of an apology for this and on requesting a discount was bluntly told nothing doing !We wont be ordering from this company again as obviously customer relations is not a priority… Read Full Review

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★☆☆☆☆

“Terrible Company Stay Clear”

Written on: 19/04/2015 by achieverswales (3 reviews written)

I purchased two pair of shorts from this Company, even though you pay postage the shorts took over a week to arrive, when I tried them on my Wife fell about laughing, she said I looked like Eric Morecambe in the scout master sketch with the huge baggy shorts, I returned them the same day using their delivery service and getting a receipt with a tracking number, the shorts were signed for on the 13/04/2015, I phoned the company and was told that they had received the shorts and a refund would be… Read Full Review

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★☆☆☆☆

“Customer service? Joke.”

Written on: 21/03/2015 by Nannymog (1 review written)

Have often thought about trying an order from Chums, we'll eventually did, BIG MISTAKE took the payment from my account immediately, even though they new that they weren't in stock, didn't bother to let me know, so after contacting them to chase up order which was long overdue, they said that they would contact the suppliers and get back to me, needless to say they didn't! Contacted them again to cancel the order and request my payment returned, they said that they would let me know once it was… Read Full Review

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★☆☆☆☆

“faulty not collected , housbound stuck with sparking...”

Written on: 04/02/2015 by Stanleyjv459 (1 review written)

elderly and housebound buy from this catalogue , the fan heater my parents bought is sparking . they can return it but have to take it to a collection point a mile away . both in their 80s and housebound .no longer driving . spoke to customer services who said no way to collect from home ask a neighbour to take it to collection point , she is 93! will make sure they order from another catalogue that does pick up faulty goods from the home… Read Full Review

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★☆☆☆☆

“Take note of my experience”

Written on: 18/12/2014

Chums Ltd (quote) '...automatically generates a substitute item when goods are out of stock.' ( That quote is from a letter to me.)The goods sent may not be requested or wanted but Chums may still take payment. I'm not the only reviewer to complain about this practice. Sending unsolicited goods is illegal under consumer legislation. Also my goods were wrong so I was entitled by law to a FULL refund of ALL my payment. I got it only after threatening an action against them in the 'Small Claims'… Read Full Review

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★☆☆☆☆

“Ordering on the phone”

Written on: 03/10/2014 by MadisynMcCallum336 (1 review written)

Orders by phone are not confirmed by email or given a reference number so impossible to trace. Contact with Service Department highlighted this issue but was not addressed by Chums. First order delivered next day, second order not delivered. Third internet order and fourth telephone order delivered within few days. Emailed Chums but was informed the mis signing parcel was signed for but the Company got its wires completely crossed and the delivery has not arrived, finally confirmed by the… Read Full Review

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★☆☆☆☆

“chums pass on their cash flow problems to their customers”

Written on: 19/09/2014 by swMcGuire157 (1 review written)

order from these people and your order will dribble through thanks to "stocking issues". then prepare yourself for a mountain of junk mail with each delivery. then prepare yourself for a mountain of junk mail coming through yout door. teh stuff wasn't too bad and ordering direct saved a fiver per item over retailers. this is outweighed by them being a total pain… Read Full Review

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★☆☆☆☆

“80 year old swindled”

Written on: 24/07/2014 by gillipot (3 reviews written)

Mum who in her 80s returned £70 worth of goods to this firm costing her £7.00 when she noticed no evidence of refund on her Bank statement she contacted them on a costly rate on the phone to be told they had not recieved them, although Mum had the proof of returns they would not honour it, mum not been in this situation before and being her age not understanding where and what to do next she left it at that, our family was not aware of the situation as she didn't want to upset us, thought we… Read Full Review

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★☆☆☆☆

“poor quality and extortinate postage”

Written on: 19/06/2014 by sarah128 (1 review written)

Order some underwear from chums. Arrived quick, almost next day. Then it went downhill. I paid £4.99 postage so I expected good quality packing and at least signed for or recorded delivery. NO. Sent by ordinary post and in a flimsy black plastic bag. How on easrth do they have the nerve to charge £4.99 for that!!!!!! The item was extremely poor quality. I know it was cheap but even so this was below poor. The size ordered was not the size of normal other shops items. IN FACT ONE WOULD HAVE… Read Full Review

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★☆☆☆☆

“My expectations were not high.”

Written on: 14/06/2014 by bjBeebe371 (1 review written)

I ordered four pairs of trousers online after seeing an advert in a newspaper. The order process was straightforward and the trousers were delivered in 3 days, so good service up to that. The trousers were really cheap, so my expectations were not high, they would do for work, and even if they were really nasty, I could still use them for working on the car or in the garden. How wrong I was! they were so bad in terms of fit, finish, quality, feel etc. I binned them, I couldn't even be bothered… Read Full Review

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★☆☆☆☆

“sole split”

Written on: 30/05/2014 by carljg7 (1 review written)

had a pair of boots with velcro staps the sole cracked in half on both boots within 6 months comfortable but rubbish… Read Full Review

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★☆☆☆☆

“disgusted”

Written on: 06/04/2014 by Salazar59 (1 review written)

Every body happy with the Adult section sneaked in among the ordinary items? I have 2 grandchildren who love looking at catalogues, oh yes they saw it all , I am getting in touch with my local police and MP ,lets see what they have to say about Chums sales dept,they must be desperate, "profit at all costs". You have now lost our business and of our friends,deep thinkers eh?… Read Full Review

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Llowrie's Comment

Written on: 04/07/2015

Why would children be allowed to look through catalogues without them being checked through first?

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★☆☆☆☆

“Communication and customer service very poor.”

Written on: 29/03/2014 by edtheduck (1 review written)

Ordered goods and paid for, did not receive goods after 30 days, contacted Chums, had no record of any purchase! apparently was not received their end ? very worrying. Re-ordered - waited another 30 days, still not received. I contacted again, was told would get within 7-10 days. Did finally arrive in the nick of time !!. Very poor service, no communication, basically if you don't contact, nothing will happen. Chums really need to shake up their act, should not have to be told that customer… Read Full Review

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★☆☆☆☆

“Only the threat of a small claims court delivered my...”

Written on: 31/12/2013 by carolelmsmith (1 review written)

Do not buy from this company! I bought goods through a national advert and used the premium rate order line to buy them. I was pleased with the goods I got, so ordered a second set online. The first set arrived within a few days, good service. The second set did not arrive and after a couple of weeks I emailed. The response was that the goods had been dispatched some days ago ( they were showing online as having been sent out a few days after my order). I left it a week or so again, then… Read Full Review

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