Chums Reviews - www.chums.co.uk

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Latest Reviews

★★☆☆☆

“First impressions count!”

Written on: 12/02/2016 by AnnabelleKelley91 (1 review written)

Purchased a pack of 4 Silentnight pillows through Wowcher, which is a first experience and which I had to go the Chums site, put in my voucher number to purchase. The site did not accept the Wowcher code and after several attempts, somehow the wording 'voucher code' came up in the box and which I then put in the code which it accepted - now why didn't I know I had too put in 'voucher code'! There was a £4.99 delivery charge which I attempted to pay but the site did not accept my details. I… Read Full Review

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★★★★★

“great transaction”

Written on: 07/02/2016 by EliseReyes313 (1 review written)

placed an internet order without checking any reviews, so was very apprehensive when I did read them.....I emailed Chum my concerns.....but I have to say that my concerns were unfounded.....customer services acknowledged my e mail.....then advised the manufacturers' delivery time.....then my item was received by me in just over a week......I have no complaints at all either with the company or the product… Read Full Review

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★☆☆☆☆

“Get your act together !”

Written on: 04/02/2016

Absolutely appalling! They have a department for this, a department for that and a standard answer; " we don't do that - the other department does that, so I can't help you ". Seriously people get your act together! Placed an international order, admittedly the order arrived quicker than I expected but to get the information I needed to place the order was unbelievably painful. I had to return the order for a smaller size and when I called to explain it was an international order and could… Read Full Review

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★☆☆☆☆

“waste of time”

Written on: 05/01/2016 by teenywear (1 review written)

We placed an order on the 11/12/2015 and paid for it. On chasing up on the 5th of Jan after spending about 10 minutes was told the order was never placed on the system although money was taken. No mention of an apology for this and on requesting a discount was bluntly told nothing doing !We wont be ordering from this company again as obviously customer relations is not a priority… Read Full Review

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★★☆☆☆

“Stay clear of this company”

Written on: 25/10/2015 by alanhay (2 reviews written)

The telephone service of this company is very bad. I had reason to contact them over an article they supplied for my wife. The answering service does advise that calls will be charged at10p per minute but I waited for them to answer not believing that I would wait over 5 minutes each time. There were 4 occasions this happened and I ended up paying £5.60 in phone charges from BT.I made the calls at different times of the day. If they can earn additional profits from having an inefficient… Read Full Review

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★★☆☆☆

“Stay clear of this company”

Written on: 25/10/2015 by alanhay (2 reviews written)

The telephone service of this company is very bad. I had reason to contact them over an article they supplied for my wife. The answering service does advise that calls will be charged at10p per minute but I waited for them to answer not believing that I would wait over 5 minutes each time. There were 4 occasions this happened and I ended up paying £5.60 in phone charges from BT.I made the calls at different times of the day. If they can earn additional profits from having an inefficient… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 09/09/2015 by MarquesHolt41 (1 review written)

my husband had a credit as goods were out of stock, he has been seriously ill in hospital and needed pyjamas urgently, spoke to sherry on customer services who has taken my order and will get them dispatched quickly for him at no extra cost. thank you for an excellent service… Read Full Review

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★☆☆☆☆

“Terrible Company Stay Clear”

Written on: 19/04/2015 by achieverswales (4 reviews written)

I purchased two pair of shorts from this Company, even though you pay postage the shorts took over a week to arrive, when I tried them on my Wife fell about laughing, she said I looked like Eric Morecambe in the scout master sketch with the huge baggy shorts, I returned them the same day using their delivery service and getting a receipt with a tracking number, the shorts were signed for on the 13/04/2015, I phoned the company and was told that they had received the shorts and a refund would be… Read Full Review

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★☆☆☆☆

“Customer service? Joke.”

Written on: 21/03/2015 by Nannymog (1 review written)

Have often thought about trying an order from Chums, we'll eventually did, BIG MISTAKE took the payment from my account immediately, even though they new that they weren't in stock, didn't bother to let me know, so after contacting them to chase up order which was long overdue, they said that they would contact the suppliers and get back to me, needless to say they didn't! Contacted them again to cancel the order and request my payment returned, they said that they would let me know once it was… Read Full Review

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★☆☆☆☆

“faulty not collected , housbound stuck with sparking...”

Written on: 04/02/2015 by Stanleyjv459 (1 review written)

elderly and housebound buy from this catalogue , the fan heater my parents bought is sparking . they can return it but have to take it to a collection point a mile away . both in their 80s and housebound .no longer driving . spoke to customer services who said no way to collect from home ask a neighbour to take it to collection point , she is 93! will make sure they order from another catalogue that does pick up faulty goods from the home… Read Full Review

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★☆☆☆☆

“Take note of my experience”

Written on: 18/12/2014

Chums Ltd (quote) '...automatically generates a substitute item when goods are out of stock.' ( That quote is from a letter to me.)The goods sent may not be requested or wanted but Chums may still take payment. I'm not the only reviewer to complain about this practice. Sending unsolicited goods is illegal under consumer legislation. Also my goods were wrong so I was entitled by law to a FULL refund of ALL my payment. I got it only after threatening an action against them in the 'Small Claims'… Read Full Review

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★☆☆☆☆

“Ordering on the phone”

Written on: 03/10/2014 by MadisynMcCallum336 (1 review written)

Orders by phone are not confirmed by email or given a reference number so impossible to trace. Contact with Service Department highlighted this issue but was not addressed by Chums. First order delivered next day, second order not delivered. Third internet order and fourth telephone order delivered within few days. Emailed Chums but was informed the mis signing parcel was signed for but the Company got its wires completely crossed and the delivery has not arrived, finally confirmed by the… Read Full Review

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★☆☆☆☆

“chums pass on their cash flow problems to their customers”

Written on: 19/09/2014 by swMcGuire157 (1 review written)

order from these people and your order will dribble through thanks to "stocking issues". then prepare yourself for a mountain of junk mail with each delivery. then prepare yourself for a mountain of junk mail coming through yout door. teh stuff wasn't too bad and ordering direct saved a fiver per item over retailers. this is outweighed by them being a total pain… Read Full Review

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★☆☆☆☆

“80 year old swindled”

Written on: 24/07/2014 by gillipot (3 reviews written)

Mum who in her 80s returned £70 worth of goods to this firm costing her £7.00 when she noticed no evidence of refund on her Bank statement she contacted them on a costly rate on the phone to be told they had not recieved them, although Mum had the proof of returns they would not honour it, mum not been in this situation before and being her age not understanding where and what to do next she left it at that, our family was not aware of the situation as she didn't want to upset us, thought we… Read Full Review

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★☆☆☆☆

“poor quality and extortinate postage”

Written on: 19/06/2014 by sarah128 (1 review written)

Order some underwear from chums. Arrived quick, almost next day. Then it went downhill. I paid £4.99 postage so I expected good quality packing and at least signed for or recorded delivery. NO. Sent by ordinary post and in a flimsy black plastic bag. How on easrth do they have the nerve to charge £4.99 for that!!!!!! The item was extremely poor quality. I know it was cheap but even so this was below poor. The size ordered was not the size of normal other shops items. IN FACT ONE WOULD HAVE… Read Full Review

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★☆☆☆☆

“My expectations were not high.”

Written on: 14/06/2014 by bjBeebe371 (1 review written)

I ordered four pairs of trousers online after seeing an advert in a newspaper. The order process was straightforward and the trousers were delivered in 3 days, so good service up to that. The trousers were really cheap, so my expectations were not high, they would do for work, and even if they were really nasty, I could still use them for working on the car or in the garden. How wrong I was! they were so bad in terms of fit, finish, quality, feel etc. I binned them, I couldn't even be bothered… Read Full Review

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★☆☆☆☆

“sole split”

Written on: 30/05/2014 by carljg7 (1 review written)

had a pair of boots with velcro staps the sole cracked in half on both boots within 6 months comfortable but rubbish… Read Full Review

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★☆☆☆☆

“disgusted”

Written on: 06/04/2014 by Salazar59 (1 review written)

Every body happy with the Adult section sneaked in among the ordinary items? I have 2 grandchildren who love looking at catalogues, oh yes they saw it all , I am getting in touch with my local police and MP ,lets see what they have to say about Chums sales dept,they must be desperate, "profit at all costs". You have now lost our business and of our friends,deep thinkers eh?… Read Full Review

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Llowrie's Comment

Written on: 04/07/2015

Why would children be allowed to look through catalogues without them being checked through first?

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★☆☆☆☆

“Communication and customer service very poor.”

Written on: 29/03/2014 by edtheduck (1 review written)

Ordered goods and paid for, did not receive goods after 30 days, contacted Chums, had no record of any purchase! apparently was not received their end ? very worrying. Re-ordered - waited another 30 days, still not received. I contacted again, was told would get within 7-10 days. Did finally arrive in the nick of time !!. Very poor service, no communication, basically if you don't contact, nothing will happen. Chums really need to shake up their act, should not have to be told that customer… Read Full Review

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★★★★★

“Excellent service”

Written on: 27/03/2014

Placed my order and it was delivered within 3 days - very pleased with the product and saved £9 . Will certainly be using this site again… Read Full Review

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