Kaleidoscope Catalogue Reviews

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0.8 stars
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Average Ratings for Kaleidoscope

  • Value for Money1.1 stars
  • Overall rating0.8 stars

 

20 Reviews For Kaleidoscope

  • Guest 7th Dec 2009

    Reviewer rating: 1 stars


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    Unbelievable company STAY AWAY at all costs!

    Item ordered when they told me it was actually in stock (Bissell Pro-Heat Carpet Cleaner) - item hadn't arrived after 2 weeks so I began chasing. Was told that more stock would be available on 8th December at the latest. Called again on December 7th and was then told that there were 23 customers ahead of me and that it would be December 14th before more stock was avaialable and even then couldn't be certain that my item would be shipped by that date.

    I asked to speak to a supervisor/manager and was told there wasn't one!!!! The guy on the phone claimed that he did everything and there wasn'nt anyone else I could take the matter up with. Unbelievable response from supposedly a reputable company. Just to rub salt into the wounds - I cancelled my order and was told that it would take 7 to 10 days for them to process a refund!

    I will NEVER, EVER order from this company again and would suggest that you look elsewhere.

  • Guest 23rd Nov 2009

    Reviewer rating: 1 stars


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    Kaleidoscope is the worst company I have ever dealt with. I ordered a futon from them which they promised to deliver within 28 days. They charged me promptly on the day when the order was made through their website, and since then I have never heard from them. I made endless calls to the customer services chasing the futon, and they never contacted me back to let me know what is happening. After one month I asked for refund as they were in breach of contract and was told that they can't issue me ...

  • Guest 18th Nov 2009

    Reviewer rating: 1 stars


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    Not even worth a 1 star, the goods are normally wrongly sized, size 16 wouldnt fit my size 12 daughter, delivery is ok, try to return not a chance, on one occassion tried 5 times to return, customer services staff not good comments like 'I am telling you like it is' Stay away there is mushc better quality goods out there.

  • Guest 23rd Oct 2009

    Reviewer rating: 4 stars


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    + friendly staff at the call center, quick delivery

    - they have to improve their courire service...

    inreally liked the quality of the product and the value for money offer - they really have stuff you dont find on the High Street

  • Guest 22nd Sep 2009

    Reviewer rating: 1 stars


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    I do not recommend Kaleidoscope.
    First of all they did not honour their 10% off discount for new customers. Secondly, the product I bought was not correct (dimensions wrong on website).
    Thirdly, when I finally got through to a person on their customer service number, twice the courier never showed for collection and did not leave a note.
    Finally, they have claimed they have refunded my purchase but not for the full amount (did not include shipping) and this has taken more than a month to sort ...

  • Guest 15th Sep 2009

    Reviewer rating: 1 stars


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    Kaleidoscope is the worst catalogue company I have ever dealt with in terms of customer service. When they offer a discount or free P&P you do not get it for 2 months so you have to pay full price then await a credit. They even asked me to prove that I had received a special offer. They do not respond to correspondence, and argue profusely on the phone. They are also very expensive.

  • Guest 4th Sep 2009

    Reviewer rating: 1 stars


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    I have never written a review for any company or any product. In this instance I feel compelled.
    Kaleidoscope customer service frankly does not exist. I have yet to recieve the goods I have ordered (it doesn't tell you on the website that the goods are out of stock). Not once has anyone at Kaleidoscope contacted me in this regard, I have always been the one to make contact. The only compensation offered is 10% off my next order...AS IF I'D MAKE THAT MISTAKE TWICE!!!!!!!!! I would order from ...

  • Guest 19th Aug 2009

    Reviewer rating: 1 stars


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    I do not normally write reviews of any company but I am awfully angry and disapponted with Kaleidoscope!
    I just want to warn you to STAY AWAY FROM THIS COMPANY!!!!!!

    There is no customer service at all!!
    I had to keep chasing them and it cost me £ 10.00 because I have not received the products (for 4 weeks!!!!) and then for the refund that I still have not received( 3 weeks!!!)!!!!

    The dress that I received was SOOOOO oversized!

    I had to re-arrange collection of the items 4 times becaus ...

  • Dave Funaway Jr 6th Aug 2009

    Reviewer rating: 1 stars


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    Kaleidoscope sent a 'substitution' without my knowledge. Model sent was inferior, both in terms of recommended retail price and produ ctreviews, and also a model that could not be considered an equal in terms of functionality. Website still states that model I ordered is 'in stock'.

    Customer services argued I had received what I had ordered, even though model received is not on the website! Have to wait over a week for large box to be collected, and to get a refund...

  • Guest 7th May 2009

    Reviewer rating: 0 stars


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    DO NOT USE THIS COMPANY!!! BUYER BEWAREAfter ordering the item it failed to arrive within the time specified. Tried contacting
    Kaleidoscope several times and they just kept saying that they were looking into the issue. They then said the item had already been delivered. We wrote back and said we'd like the tracking ID of the package which they never got back on which just goes to show they never attempted delivery. After waiting 10 days we told them we didn't want the item anymore as they had ...

  • laddo 27th Mar 2009

    Reviewer rating: 0 stars


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    We have been waiting for furniture for over 3 months which has come and gone in and out of stock according to the online service. They could not find our order several times and had canceled it on another. No one on the telephone was very helpful and when we were promised a couple of the 10 items i took the day off work to wait for delivery and when we called they had no record of our order again and that no delivery was booked. A waste of a day off work. In the morning the bed was in stock acco ...

  • Niassa 25th Sep 2008

    Reviewer rating: 0 stars


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    When I wrote to them about my order upon placing it, they replied that I was writing too soon and should re-submit my enquiry in 48 hours!!! Ridiculous! And when I did so they said that my order had already been cancelled!
    And similar things have happened a few times.
    will never order from them again.

  • tmrpx6 16th Jul 2008

    Reviewer rating: 1.5 stars


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    I tried to cancel prima and new woman magazine which i got through Kaleidoscope and they told me to cancel them myself, which i did with the publishers, was still being charged for them ,e mailed and rang countless times ,they sorted out prima magazine, but are still charging me for new woman magazine which has been out of circulation since april,have rang and e mailed them about this, and been told to cancel it myself again, have e mailed them yet again and have refused do this ,as i told them ...

  • casz Rank: Lance Corporal 15th Jul 2008

    Reviewer rating: 0 stars


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    Delivery took forever, when it arrived it was just left on the doorstep for anybody to take. Returning items has been a nightmare. Had to wait over a week for a collection and have now waited 5 weeks for a refund I've sent them proof of the return. I would not recommend them.

    My only regret now is that i never spoke with people in work or searched the net for reviews before i placed my order.

    All i can say is never again.

  • elaine w 24th Jun 2008

    Reviewer rating: 0.5 stars


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    I ordered online which was easy however when it came to delivery this was a different matter. I live down a road that is private i.e not council maintained and the delivery vechicle would not deliver! Add this to the fact that they didn't even tell me they wouldn't deliver - three times I tried to get the same red dress. It was only after ringing numerous times that I got to the bottom of it. They didn't tell me they wouldn't deliver, they just debited my account and refunded it on occasion with ...

  • cecile lowrence 19th Jun 2008

    Reviewer rating: 0 stars


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    My experience of Kaleidoscope was that customer service was awful. I have never worked with people who seem so incompetent and rude. I thought the quality of products received was very, very poor.
    Tried to return an item, no one came to collect it, so I wasted few days sitting at home all day for them to turn up and they never did. At the end they sent me a prepaid return label so I could send the item myself. They claimed that they never received it and even after sending the Post Office receip ...

  • Guest 22nd May 2008

    Reviewer rating: 0 stars


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    I placed an order and rcvd only an email to comfirm with an Ref number and a telephone number - BOTH of which turned out to be incorrect as far as I am aware. Worried that these people had my credit card details I asked them via a phone call to email me a corrected invoice for my purchase and the current state of delivery... that was too much to ask for in my opinion even though I'd even explained what my problem was. As I said before she declined my request for a corrected invoice. Therefore I ...

  • monk26 2nd Jan 2008

    Reviewer rating: 0 stars


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    I ordered a dress for a Christmas party early December. (Before people assume I had already risked disappointment by leaving it too late, I would like to mention that I had already ordered the same dress from Oli.co.uk and had exactly the same problem). By 5th December the money had left my bank account but the dress had not arrived. I called and was told that the dress was being despatched that day. It got to the 11th (three days before party) and I called again. I was told that the dress ...

  • Sybella 8th Dec 2007

    Reviewer rating: 0 stars


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    I would advise people not to use them. The good are of poor quality, despite being portrayed as good quality and the service is absolutey atrocious.

    You would be better using a company who have proved their reputation.

  • Marilla Rank: Corporal 11th Sep 2006

    Reviewer rating: 1 stars


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    Kaleidoscope sometimes has some interesting styles but they are expensive for the quality; pricey 0870 numbers for ordering, returns, etc.! Hit-and-miss collection of parcels for return and unhelpful customer service, plus no refund of postage costs (£3.50+).

    Best to avoid - there are many other catalogues without the above pitfalls and which have equally good stuff.