Kaleidoscope www.kaleidoscope.co.uk Catalogue Reviews

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★★★☆☆
3.1 / 5
393
55% of users recommend this
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Kaleidoscope www.kaleidoscope.co.uk

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Latest Reviews

★★★★★

“EXCELLENT SHOPPING CENTRE”

Written on: 24/07/2015 by Allison120 (1 review written)

I love shopping with Kaleidoscope, the clothes range is so different you will not find them in stores. Also the fact you have access to other shops within the Kaleidoscope Range, i.e. Swimwear365, and it all comes under the same network for making payments and ordering-superb idea. No negative comments to be made… Read Full Review

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★★★★★

“Does What It Says On The Tin”

Written on: 19/07/2015

This catalogue delivers the best quality products and every order is delivered when they say it will be delivered. I would have no hesitation recommending them… Read Full Review

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★☆☆☆☆

“Poor Customer Service”

Written on: 13/07/2015 by Rafaela199 (1 review written)

Absolutely poor customer service charges for late payment even though they dont send reminders and when they do to the wrong email address. AVOID THIS COMPANY at all cost. In a word they are CARP. (MISPELT TO GET AROUND SENSOR)The products are okay but after sales are a complete joke… Read Full Review

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★★★★★

“good value purchase”

Written on: 19/06/2015 by nancy072 (1 review written)

size perfect. would recommend. delivered with in two days of order. everything perfect as stated in catalogue… Read Full Review

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★★★★★

“Submitting Payment”

Written on: 12/06/2015 by SharonMunoz62 (1 review written)

Kaleidoscope system is great for making extra payments to account, it's so easy. I cannot faulty their website it's fantastic… Read Full Review

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★☆☆☆☆

“procedures ”

Written on: 11/06/2015 by carod (1 review written)

your procedures are not properly in place. trying to pay you has been a stressfull experience. 1. did not receive a statement saying when/how much to pay 2. went on my email to see if there was an electronic statement. NO 3. went on kaleidoscope web site to pay/find total cost. 4. entered wrong password on "verified by visa" - my card unregistered. 5. phoned the no given if I needed to contact you about this - voice saying number no longer in use. why put it on your website if you… Read Full Review

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★☆☆☆☆

“Worst catalogue experience”

Written on: 28/05/2015 by Sam234 (1 review written)

Terrible delivery nearly 6 weeks for all items ,delivered to wrong address and all returned due to quality.Then had to pay late returns etc nearly £40 plus late payment fee of £12 .would have been impossible to return in a 14 day period due to late delivery. Will never use this catalogue again… Read Full Review

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★☆☆☆☆

“Misleading offers”

Written on: 25/05/2015 by Deebee1954 (1 review written)

On more than one occasion I have placed an order using an order code sent to me via e-mail, only to not have the discount applied due to small print exclusions. The last time it was a birthday £10 discount so I ordered quoting the code. On receiving my statement there was no discount. I started an online chat to query this only to be told that the offer didn't apply to clearance 365 items.When I expressed my view that this was misleading the operator couldn't have cared less. I have cleared… Read Full Review

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★☆☆☆☆

“Dreadful service delivery”

Written on: 23/05/2015 by xkGillespie124 (1 review written)

Ordered and paid for next day delivery. Used 25% off code if account opened. When delivery didn't arrive contacted them and they said order hadn't even been processed because more info needed for credit check. Unacceptable excuse which has no bearing in fact as had ordered new phone earlier that day and credit check was successfully completed by company in minutes. Suspect this is used regularly to excuse what are breaches of consumer contracts regarding poor delivery. People should complain… Read Full Review

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★★☆☆☆

“dresses”

Written on: 17/05/2015 by McClellanzy263 (1 review written)

I think your clothes are lovely plenty of style but dissapointed in sizes never a true fit… Read Full Review

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★☆☆☆☆

“They don't really care”

Written on: 16/05/2015

I can't use any of the "offer" codes - and recently had my order cancelled without even informing me - then Kaleidoscope forgot to credit £3.99 delivery charge back to my account...I had to ask for it - I have just paid the balance on my account off - I am not getting good customer service at Kaleidoscope at all, I am afraid. I like some of the brands in the catalogue - that's why I had an account with kaleidoscope - but...I don't really need to buy my clothes there, for the poor service I am… Read Full Review

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★★★★☆

“Good Buy!”

Written on: 12/05/2015 by kweendance (1 review written)

Have bought goods across the board, swimwear to home furnishings. I have always encountered excellent service and good quality goods that are very well priced… Read Full Review

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★★★☆☆

“i will not be using kaleidoscope again, although It...”

Written on: 09/05/2015 by Lisablakeley (1 review written)

i will not be using kaleidoscope again, although It probably tells you somewhere in all the 'small print' I think £12 on a small default payment of a few days is extortionate and is NOT a true reflection of any loss to your company Regards… Read Full Review

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★☆☆☆☆

“Returned goods i was still charged 3.99 for delivery”

Written on: 28/04/2015 by Davidsonqr107 (1 review written)

I returned two dresses and i was still charged 3.99 for delivery i will not be ordering again… Read Full Review

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★★★★★

“Brilliant Clothes ”

Written on: 25/04/2015 by SandraH8 (1 review written)

Had lots of things from them and always been really satisfied .Even got my Mother of the Bride outfit from ( loved it ) Kaleidoscope and everybody wanted to know where I had got it from .Sorry can't say anything negative always been very pleased with everything I have ordered… Read Full Review

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★★★★★

“ sizes”

Written on: 24/04/2015 by LondynFournier (1 review written)

I just wish you did my size 24 your clothes are lovely but unfortunatly I cant buy any. I just have to buy household items instead… Read Full Review

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★★★★★

“great good deals”

Written on: 16/04/2015 by Maiax42 (1 review written)

happy with all my shopping very much all good stuff very good pries … Read Full Review

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★☆☆☆☆

“I was most disappointed with my experience with...”

Written on: 14/04/2015 by TJYEOMANS (1 review written)

I was most disappointed with my experience with Kaleidoscope. I purchased an order on an interest free basis for 12 months. I NEVER received any statements via post or by email - I have checked and the details held with them are correct. I of course, without a reminder, fogot to make the payment on time. I only remember when I had a phone call on my mobile saying that my account was in arrears. I have therefore had to make a penalty payment which was quite large to clear my account. I… Read Full Review

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★★☆☆☆

“very upset”

Written on: 07/04/2015 by mummyring (1 review written)

I have used kaleidoscope often and love some of there products .Today however by chance I have just found out I am in debt to the tune of £55.00 ,after a few e-mails with your customer service they just couldn't sort this out, as I was very worried about my credit score I have had to go to my account and have sorted this out myself .I am very disappointed with the whole experience and all they had to say it was on by now pay later then I would have understood .very upset customer. … Read Full Review

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★☆☆☆☆

“postal charge”

Written on: 01/04/2015 by leanne66 (1 review written)

I arranged a click and collect parcel and I was charged p&p when I asked them why they said although I went to collect the parcel I still pay p&p I used another catalogue and did the same I did not pay any p&p this is the last time I deal with I with kaleidoscope I am disgusted so I have cancelled my orders and I do not want to pay postage … Read Full Review

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