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| Value for Money | 1.6/10  |
|---|---|
| Overall rating | 0.8/10 |
Full review by
tmrpx6
on 16th Jul 2008
User Rating : 3
Respect :
0
Bad Points: no answer to my e mails, even after ringing them about a problem
General comments: I tried to cancel prima and new woman magazine which i got through Kaleidoscope and they told me to cancel them myself, which i did with the publishers, was still being charged for them ,e mailed and rang countless times ,they sorted out prima magazine, but are still charging me for new woman magazine which has been out of circulation since april,have rang and e mailed them about this, and been told to cancel it myself again, have e mailed them yet again and have refused do this ,as i told them how can i cancel something that is not being published any more. left the ball in their court, but i am still being billed for this magazine, they seem uninterested,will pay up my a/c with them and they will have lost a good customer.
tmrpx6's review and ratings | 152 words
Review by
casz
on 15th Jul 2008
User Rating : 0
Respect :
0
Delivery took forever, when it arrived it was just left on the doorstep for anybody to take. Returning items has been a nightmare. Had to wait over a week for a collection and have now waited 5 weeks for a refund I've sent them proof of the return. I would not recommend them.
My only regret now is that i never spoke with people in work or searched the net for reviews before i placed my order.
All i can say is never again.
casz's full review | 92 words
Review by
elaine w
on 24th Jun 2008
User Rating : 1
Respect :
0
I ordered online which was easy however when it came to delivery this was a different matter. I live down a road that is private i.e not council maintained and the delivery vechicle would not deliver! Add this to the fact that they didn't even tell me they wouldn't deliver - three times I tried to get the same red dress. It was only after ringing numerous times that I got to the bottom of it. They didn't tell me they wouldn't deliver, they just debited my account and refunded it on occasion with ...
elaine w's full review | 145 words
Review by
cecile lowrence
on 19th Jun 2008
User Rating : 0
Respect :
0
My experience of Kaleidoscope was that customer service was awful. I have never worked with people who seem so incompetent and rude. I thought the quality of products received was very, very poor.
Tried to return an item, no one came to collect it, so I wasted few days sitting at home all day for them to turn up and they never did. At the end they sent me a prepaid return label so I could send the item myself. They claimed that they never received it and even after sending the Post Office receip ...
cecile lowrence's full review | 158 words
Review by
Guest.
on 22nd May 2008
User Rating : 0
Respect :
0
I placed an order and rcvd only an email to comfirm with an Ref number and a telephone number - BOTH of which turned out to be incorrect as far as I am aware. Worried that these people had my credit card details I asked them via a phone call to email me a corrected invoice for my purchase and the current state of delivery... that was too much to ask for in my opinion even though I'd even explained what my problem was. As I said before she declined my request for a corrected invoice. Therefore I ...
Guest.'s full review | 105 words
Review by
monk26
on 2nd Jan 2008
User Rating : 0
Respect :
0
I ordered a dress for a Christmas party early December. (Before people assume I had already risked disappointment by leaving it too late, I would like to mention that I had already ordered the same dress from Oli.co.uk and had exactly the same problem). By 5th December the money had left my bank account but the dress had not arrived. I called and was told that the dress was being despatched that day. It got to the 11th (three days before party) and I called again. I was told that the dress ...
monk26's full review | 270 words
Review by
Sybella
on 8th Dec 2007
User Rating : 0
Respect :
0
I would advise people not to use them. The good are of poor quality, despite being portrayed as good quality and the service is absolutey atrocious.
You would be better using a company who have proved their reputation.
Sybella's full review | 166 words
Review by
Marilla
on 11th Sep 2006
User Rating : 2
Respect :
0
Kaleidoscope sometimes has some interesting styles but they are expensive for the quality; pricey 0870 numbers for ordering, returns, etc.! Hit-and-miss collection of parcels for return and unhelpful customer service, plus no refund of postage costs (£3.50+).
Best to avoid - there are many other catalogues without the above pitfalls and which have equally good stuff.
Marilla's full review | 53 words
