Kaleidoscope www.kaleidoscope.co.uk Catalogue Reviews

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★★★☆☆
3.1 / 5
387
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Kaleidoscope www.kaleidoscope.co.uk

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Latest Reviews

★☆☆☆☆

“Worst catalogue experience”

Written on: 28/05/2015 by Sam234 (1 review written)

Terrible delivery nearly 6 weeks for all items ,delivered to wrong address and all returned due to quality.Then had to pay late returns etc nearly £40 plus late payment fee of £12 .would have been impossible to return in a 14 day period due to late delivery. Will never use this catalogue again… Read Full Review

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★☆☆☆☆

“Misleading offers”

Written on: 25/05/2015 by Deebee1954 (1 review written)

On more than one occasion I have placed an order using an order code sent to me via e-mail, only to not have the discount applied due to small print exclusions. The last time it was a birthday £10 discount so I ordered quoting the code. On receiving my statement there was no discount. I started an online chat to query this only to be told that the offer didn't apply to clearance 365 items.When I expressed my view that this was misleading the operator couldn't have cared less. I have cleared… Read Full Review

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★☆☆☆☆

“Dreadful service delivery”

Written on: 23/05/2015 by xkGillespie124 (1 review written)

Ordered and paid for next day delivery. Used 25% off code if account opened. When delivery didn't arrive contacted them and they said order hadn't even been processed because more info needed for credit check. Unacceptable excuse which has no bearing in fact as had ordered new phone earlier that day and credit check was successfully completed by company in minutes. Suspect this is used regularly to excuse what are breaches of consumer contracts regarding poor delivery. People should complain… Read Full Review

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★★☆☆☆

“dresses”

Written on: 17/05/2015 by McClellanzy263 (1 review written)

I think your clothes are lovely plenty of style but dissapointed in sizes never a true fit… Read Full Review

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★☆☆☆☆

“They don't really care”

Written on: 16/05/2015

I can't use any of the "offer" codes - and recently had my order cancelled without even informing me - then Kaleidoscope forgot to credit £3.99 delivery charge back to my account...I had to ask for it - I have just paid the balance on my account off - I am not getting good customer service at Kaleidoscope at all, I am afraid. I like some of the brands in the catalogue - that's why I had an account with kaleidoscope - but...I don't really need to buy my clothes there, for the poor service I am… Read Full Review

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★★★★☆

“Good Buy!”

Written on: 12/05/2015 by kweendance (1 review written)

Have bought goods across the board, swimwear to home furnishings. I have always encountered excellent service and good quality goods that are very well priced… Read Full Review

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★★★☆☆

“i will not be using kaleidoscope again, although It...”

Written on: 09/05/2015 by Lisablakeley (1 review written)

i will not be using kaleidoscope again, although It probably tells you somewhere in all the 'small print' I think £12 on a small default payment of a few days is extortionate and is NOT a true reflection of any loss to your company Regards… Read Full Review

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★☆☆☆☆

“Returned goods i was still charged 3.99 for delivery”

Written on: 28/04/2015 by Davidsonqr107 (1 review written)

I returned two dresses and i was still charged 3.99 for delivery i will not be ordering again… Read Full Review

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★★★★★

“Brilliant Clothes ”

Written on: 25/04/2015 by SandraH8 (1 review written)

Had lots of things from them and always been really satisfied .Even got my Mother of the Bride outfit from ( loved it ) Kaleidoscope and everybody wanted to know where I had got it from .Sorry can't say anything negative always been very pleased with everything I have ordered… Read Full Review

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★★★★★

“ sizes”

Written on: 24/04/2015 by LondynFournier (1 review written)

I just wish you did my size 24 your clothes are lovely but unfortunatly I cant buy any. I just have to buy household items instead… Read Full Review

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★★★★★

“great good deals”

Written on: 16/04/2015 by Maiax42 (1 review written)

happy with all my shopping very much all good stuff very good pries … Read Full Review

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★☆☆☆☆

“I was most disappointed with my experience with...”

Written on: 14/04/2015 by TJYEOMANS (1 review written)

I was most disappointed with my experience with Kaleidoscope. I purchased an order on an interest free basis for 12 months. I NEVER received any statements via post or by email - I have checked and the details held with them are correct. I of course, without a reminder, fogot to make the payment on time. I only remember when I had a phone call on my mobile saying that my account was in arrears. I have therefore had to make a penalty payment which was quite large to clear my account. I… Read Full Review

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★★☆☆☆

“very upset”

Written on: 07/04/2015 by mummyring (1 review written)

I have used kaleidoscope often and love some of there products .Today however by chance I have just found out I am in debt to the tune of £55.00 ,after a few e-mails with your customer service they just couldn't sort this out, as I was very worried about my credit score I have had to go to my account and have sorted this out myself .I am very disappointed with the whole experience and all they had to say it was on by now pay later then I would have understood .very upset customer. … Read Full Review

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★☆☆☆☆

“postal charge”

Written on: 01/04/2015 by leanne66 (1 review written)

I arranged a click and collect parcel and I was charged p&p when I asked them why they said although I went to collect the parcel I still pay p&p I used another catalogue and did the same I did not pay any p&p this is the last time I deal with I with kaleidoscope I am disgusted so I have cancelled my orders and I do not want to pay postage … Read Full Review

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★☆☆☆☆

“No”

Written on: 01/04/2015 by dixonmargaret29 (1 review written)

A very difficult site to use. Very unfriendly. I have commented on this before but clearly no one takes any notice. If I did not want the clothes I would no longer use the site !!… Read Full Review

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★☆☆☆☆

“Harassment”

Written on: 23/03/2015 by 1980Stiles (1 review written)

I have been harassed by the company when they are very very slow in recording returns and charging me a monthly amount to pay including them. I paid on the 18th March and today 21st I have had a text saying I will be in arrears.They phoned my landline previously after the payment so I had no option but to pay the difference and am a Pensioner and will probably not order from these again. Dreadful… Read Full Review

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★★★☆☆

“fast delivery but charged for it”

Written on: 22/03/2015

I ordered a pair of jeans thinking the delivery was free but on returning them was charged £3.99. Not too pleased… Read Full Review

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★★★★★

“I love Kaleidoscope”

Written on: 17/03/2015 by Masona499 (1 review written)

I have used Kaleidoscope for a few years now and have never had any issues that have spoilt my experience. All the goods both clothes and house items have been very good quality and I have still got them all! I have always had very good customer service, although I have never had a reason to complain… Read Full Review

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★☆☆☆☆

“ChRge you delivery when returning items”

Written on: 08/03/2015 by CamilleBanks (1 review written)

Sent a item back 10 months ago , received my 1st call today to ask for delivery charge of £3.99 , with interest for 10 months £17 , what a joke never received one invoice for this , apparently was emailed , don't buy had many problems with this company , did reduce the payment to £ 5.50 after arguing with them . Terrible way to treat customers , littlewoods would never do this to there customers… Read Full Review

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★★★★★

“particular”

Written on: 03/03/2015 by 295Wagner (1 review written)

Bought items over the years have found them to very good quality but some times quite expensive but them if you want good quility you have to pay for it and delivery is very good ordered a garment Friday and it was delivered on Sunday… Read Full Review

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