Kaleidoscope www.kaleidoscope.co.uk Catalogue Reviews

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★★★☆☆
3.2 / 5
462
56% of users recommend this
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Kaleidoscope www.kaleidoscope.co.uk

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Latest Reviews

★☆☆☆☆

“Just MEH.... ”

Written on: 21/07/2016 by 295Reynolds (1 review written)

Didn't send my full order before a holiday because of being £5 over the credit limit, and being charged £3.99 for delivery! I was returning a different item which meant I was really in credit. I was just quicker than their admin process. Either way the one item they did send came while I was on holiday over a week and a half after the order. Wasn't even given a choice of which of the two items they should cancel. Paid account off in full 2 weeks later. Done with giving them my custom… Read Full Review

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★★☆☆☆

“REFUND NOT RETURNED CORRECTLY”

Written on: 16/07/2016 by Moriah336 (1 review written)

I purchased multiple items and returned some that were not full price and not sale price. I paid my account in full less the returned full price items. But I was only refunded the sale price items. I rang customer services to advise and was told that the problem would be rectified and that my account adjusted accordingly so my account showed no debit. I then received a request for payment, some of the full item goods had been credited to my account, but not all. I have just paid the… Read Full Review

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★★★★★

“Love love love”

Written on: 16/07/2016 by josie52 (1 review written)

I just love the Kaleidoscope catalogue and am always excited when the new one arrives. The clothes are beautiful and that we bit different. The sizing is great too and now some of the ranges go up to a size 26.I also love the Home section and again that wee bit special. I have had no problems with delivery or returns and I recommend it to all my friends… Read Full Review

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★★★★★

“Excellent delivery on first order”

Written on: 12/07/2016 by oyFallon295 (1 review written)

Just to say that I am impressed with the promptness of the first delivery. Expected delivery to be two days but items came next day. Much better quality items than those I have received from competitors catalogues… Read Full Review

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★☆☆☆☆

“Shocking customer service.”

Written on: 11/07/2016

Today my 88 year old, profoundly deaf mum asked me to order her a top from this company. As always I called the number and was asked to put mum on the line to verify that it was for her. I was left on hold for several minutes( 13 pence a minute) only to be told that she couldn't order because she is deaf. I have ordered things for her on so many occasions and this is the first time that she has come across a situation where she is penalised for her disability. The customer service woman had a… Read Full Review

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★★★★☆

“Great alternative to the high street offerings!”

Written on: 09/07/2016 by Jools4fools (1 review written)

IT'S REFRESHING TO HAVE AN ALTERNATIVE CLOTHES SHOPPING EXPERIENCE TO THE HIGH STREET OFFERINGS. I LIKE THE NOD TO ON TREND THEMES BUT TAILORED TO A MORE MATURE WOMEN - ESPECIALLY THE LONGER HEM LINES, AND ALSO THE QUALITY OF THE ITEMS. WELL DONE KALEIDESCOPE -LONG MAY YOU CONTINUE… Read Full Review

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★☆☆☆☆

“buying a item”

Written on: 04/07/2016 by jenny19631 (1 review written)

i have been dealing with kaleiderscope for 12 months i tried to get a item they said no this his the worst company we have ever dealt with regards jenny roberts… Read Full Review

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★★★★★

“no hassle purchases”

Written on: 01/07/2016 by AbbyMuir23 (1 review written)

Friendly, helpful staff. Good quality goods, prompt delivery, easy to use, (even for me), web site. Nothing but praise… Read Full Review

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★★★★★

“Text reminders are invaluable to airheads like me!!”

Written on: 29/06/2016 by nfMcCracken445 (1 review written)

I've been a Kaleidoscope customer for years and buy almost all my clothes from them - I love their style (they must have great buyers!). I'd fully payed off my account from the winter coat and clothes I'd bought - but had forgotten that after that I'd ordered a dress and cardigan for a special occasion. The christening has now been and gone and I had lots of complements on my outfit, and I think at least one person will be looking online after my recommendation! Then this morning I received a… Read Full Review

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★★★★★

“Excellent Site”

Written on: 29/06/2016 by 233Phillips (1 review written)

Very easy to use this site. Easy to find what you are looking for and delivery is excellent!… Read Full Review

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★★★★★

“Good Quality”

Written on: 22/06/2016 by ShawnPeck (1 review written)

Always been pleased with my purchases and service… Read Full Review

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★☆☆☆☆

“Ridiculous system”

Written on: 14/06/2016 by Berjon (1 review written)

In May this year I foolishly got myself involved in your personal account system to get 25percent off and free postage. I have had nothing but trouble with the access to online statements. I don't profess to be an IT whizz but can normally get by with most things on line but your system is very confusing and not at all user friendly. The only good thing was the ability to chat with a very helpful member of staff who guided me through. However this meant I was spending time I would not expect… Read Full Review

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★★★☆☆

“paying for my purchase”

Written on: 14/06/2016 by Lane22 (1 review written)

Making my payment and checking out needs to be made easier, I use amazon a lot and it is much easier… Read Full Review

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★★★★☆

“Ginger”

Written on: 13/06/2016 by Familey (1 review written)

Do like kaleidoscope clothes lovely made.but bit pricey,but worth it for special occ.would recommend it to friends… Read Full Review

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★★★☆☆

“ admin and postage”

Written on: 06/06/2016 by Fridat17 (1 review written)

The monthly admin fee drives me mad. Free postage instead of other offers… Read Full Review

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★★★★★

“exelent experience all round thankyou”

Written on: 02/06/2016 by Wiseow49 (1 review written)

exelent experience all round thankyou… Read Full Review

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★★★★★

“Fast , easy, and nice”

Written on: 01/06/2016 by Moralesqz334 (1 review written)

I saw this on Internet ,had a look at their bedding section ,I loved it ,and I have just finished my first bedroom it looks amazing , 2 more to do then I can start on my holiday clothes , they deliver very fast so you don't have to wait long to see what it looks like ,I'm sorry I can't think of a bad thing to say about it… Read Full Review

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★★★★★

“smart stylish”

Written on: 25/05/2016 by uxLockhart448 (1 review written)

I love the products from clothing to bedding i have bought a lot of clothes and every body is asking me where did i bought and proudly i tell them.Very impressed and the delivery is spot on the sizes are perfect fit… Read Full Review

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★★★★★

“best catalogue ”

Written on: 20/05/2016 by Johnsonkg224 (1 review written)

Have had this catalogue for a long time,and I find the items purchased are of good quality from a cleaning point of view and a wearing point of view. The items don't crease and my daughter is pleased with everything I have bought her. I only wish your items would go up to 26 size,and then perhaps I would be able to purchase for myself,as your style of clothes are excellent and quite up to date.My daughter is always asked where her clothes come from,and of course we both answer kaleidoscope… Read Full Review

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★☆☆☆☆

“Why use Hermes?”

Written on: 15/05/2016 by Abbeyv349 (1 review written)

Terrible delivery. Only a part of my order was delivered. They raised an investigation with Hermes last Sunday and were supposed to get back to me by Friday. Haven't heard anything back... Had to chase up... Yet again, no resolution, they are still waiting to hear back from Hermes, apparently will update me once they've got an answer. It makes me wonder if they ever contacted Hermes at all and I'm not impressed that I had to chase my order twice. Sort out your delivery service. And sort out… Read Full Review

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