Carcraft Reviews - www.carcraft.co.uk

★★★☆☆
3.3 / 5
63% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“very helpful management team”

Written on: 18/12/2014 by jamie7867 (1 review written)

management at lakeside were really helpfull. they helped me select a car that i wanted and understood my needs, questions and situation. would recommend any one to go down and purchae from them as it was a great sales experience in the end… Read Full Review

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★★★★☆

“very helpful”

Written on: 17/12/2014 by kirstyjohnson93 (1 review written)

Brilliant. Couldnt do enough to help me :)… Read Full Review

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★★★★★

“86Q4J ”

Written on: 13/12/2014 by Connorjake1514 (1 review written)

I would definitely us Carcraft again when I purchase my next car. They were polite, professional and made the whole process a pleasure… Read Full Review

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★★★★★

“carcraft quality”

Written on: 13/12/2014 by billyppp (1 review written)

the vast scope of cars in the showroom is fantastic,lots of options and very comfortable,the sales people dont badger you ,they let you have a look round at your leisure then when you need advise they will help. the car i bought was very clean and fully serviced,they taxed it and sorted out insurance so i could drive it home.i also took my son in law and he bought a car and got the same service. my one dissapointment was their was no service book or manual in my car or my son in laws but they… Read Full Review

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★★★☆☆

“so far so good,with a small hitch”

Written on: 13/12/2014 by niJoyce358 (1 review written)

after a very fast sale [very good]sales man very happy happy.after a couple of day realized there was no owner manual with the car,rang the salesman for him to say cars do not come with manuals now ?.i must say after sales are none exsistant… Read Full Review

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★☆☆☆☆

“Sold me a faulty car”

Written on: 10/12/2014 by TanyaCooper (1 review written)

So, after already experiencing the worst customer service from carcraft in the first few weeks, the trauma continues. Just six weeks after buying the car I have had numerous issues with brakes, wiper blades, flat battery and terrible communication. I now have a door that won't open from the inside, which they didn't see as a serious problem and wasn't going to get my car into workshop until 5 days after my call, I bluntly told them that it is a serious health and safety risk if i can't get… Read Full Review

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★★★★☆

“fast efficient staff”

Written on: 10/12/2014 by tonyagnew (1 review written)

Staff were friendly helpfully and quick to help me choose the correct car for my requirements would recommend… Read Full Review

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★★★★★

“Fantastic service and help”

Written on: 10/12/2014

Had excellent service from Carcraft from day one. I changed my mind on the second day about the car I orginally chose and the guys there was happy to change to whatever I wanted. Also few weeks down the line I had few queries with the car took it down and it was resolved with out any hassle these were just my queries with the car as I can be fussy about buying a car. The sales where nice and helpful non pushy offered drinks etc... Got courtesy call back if I was happy in the next for days… Read Full Review

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★☆☆☆☆

“Not very professional ”

Written on: 09/12/2014 by Arthur99 (1 review written)

First of all they seemed very desperate and pushy for me to buy the car, they accepted my deposit payments before I was even accepted finance on the car so my waiting time was around 3 hours just to get the car. I pay extra every month to cover any damage etc to car. I got a chipped windscreen and it took between 10-12 phone calls over a 2 week period to finally get them to do something about it. I have to drive an hour away from home to get it decided and MOT which takes roughly 4 hours they… Read Full Review

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★★★★☆

“happy happy”

Written on: 07/12/2014 by claudiugradinaru (1 review written)

Thinking back about the moment we bought our car...very friendly staff who helped us with our choice and guided us easily through each step of the process. Never thought we are going to enter carcraft and come out with a nice car same day...a dream has come true. Thanks:)… Read Full Review

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★★★★★

“very professional service”

Written on: 01/12/2014 by 44Tennant (1 review written)

just bought a car at leeds carcraft second time we have bought from here. brilliant salesman not a pressured sale very laid back but helpful just the right amount of attention given to us, allowed us to make our choice without any intrusive sales pitch. The financial team were really clear and helpful even though it was very busy did not feel rushed… Read Full Review

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★★★★★

“very friendly and helpful staff highly satisfied...”

Written on: 28/11/2014 by syGilbert397 (1 review written)

paperwork took a long time to comlete but the wait was worth it in the end insurance was a bit of a problem but all sorted inthe end in all highly satisfied kwb… Read Full Review

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★★★★☆

“The right balance”

Written on: 27/11/2014 by SteveCross392 (1 review written)

Great team, no hard sell, very informative and they did theyre very best for me to secure the car I wanted. Very happy with my new vehicle :-) 910593… Read Full Review

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★★☆☆☆

“6 hour wait ”

Written on: 27/11/2014 by Libby2188 (1 review written)

Did an online application.... Received a call from someone at the Sheffield branch who said iv been approved. I said are you sure as I've only given a small amount of personal information. She said yes. I asked her if I will be re 'credit checked' when I'm there or is it just a case of picking a car. She said just have to pick a car etc. when arriving I was asked a few details and was able to test drive a car. After an hour I had to give all my details again plus more!! 3 hours later I was… Read Full Review

Libby2188's Response to Libby2188's Review

Written on: 27/11/2014

Was meant to say 'would ' have given the same review

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★★★★☆

“So far so good”

Written on: 27/11/2014 by Schneider288 (1 review written)

Staff at the Wednesbury showroom were helpful..not pushy nor imposing. Would have liked to ask a few more questions and get well aquainted with the car, but was a Sunday and it took hours to get the process completed. The sales staff however did stay till after hours to help with the process - I guess its just one of those things (the process). Overall satisfied with the car so far and would definitely recommend visiting the showroom 320021 … Read Full Review

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★★★★☆

“Happy with car”

Written on: 27/11/2014

Went to Wednesbury CarCraft although it takes ages and we were there for hours we are very happy with our new car . our initial sales person was very helpful and was good at his job . Don't get pushed in to taking out additional cover if you don't need it as they will push and push for this extra sale . Overall can't fault the car and quite good aftercare with 2 salespeople phoning to see if everything ok . I would use again but would hope it didn't take so long !!… Read Full Review

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★★★☆☆

“car came from showroom damaged!”

Written on: 27/11/2014 by andylong1993 (1 review written)

They brought the car is wanted into the leeds depo when it arrived the bumper had a dint but they did repair the problem but it was just hassle for 3 days would not recommend bit expensive also. 903094… Read Full Review

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★★★★★

“brilliant!!!!”

Written on: 26/11/2014 by chris1961_09 (1 review written)

I cant Praise the staff at the Newport showroom enough for the work they did so I could have the Astra,I would highly recommend a visit there to anyone wishing to purchase a used car. It has certainly changed a lot since we went there in late 90s...all for the better I must add! 749979… Read Full Review

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★★★★★

“Sheffield carcraft very helpful!”

Written on: 26/11/2014 by lbarlow92 (1 review written)

Went into store and was immediately greeted by a member of the sales team, very informative about what was on offer and answered any questions I had. Was more than happy to help with any queries/worries I had. Quickly overcome the problem of not being able to have the car I initially wanted, offered plenty of other cars and gave me a wide variety of options. Manager made himself known and came to the rescue when the problem did arise. Appeared to go to all lengths to help me get a car I really… Read Full Review

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★★★★★

“643965 extreamly helpfull and friendly”

Written on: 26/11/2014 by 489Anderson (1 review written)

They helped so much he was great, helped us look for a car with a boot big enough for my therapist bed to lay in but with a small enough engine and all in our price range. Tucked all the boxes what i wanted for my new car was brilliant thankyou, think we will be back next year to upgrade the fellas car x lozcas1987… Read Full Review

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