Carcraft Reviews - www.carcraft.co.uk

★★★☆☆
3.3 / 5
1654
63% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“stitch up on a 5 year care car plan now total lost...”

Written on: 24/05/2015 by SHAUNEY64 (1 review written)

got a five year what they call drive happy plan, turning out to be a blood un happy drive, only used it once in 2 years , b4 care craft went into administration got onto the finance people they do not want to know, all the contact numbers and email address does not work a total waste of time, also been advise by the finance team of Blackhorse that I am not allow to stop any DD going out although they know that Car Craft Drive Fxxxxing Happy Plan no long valid, was threaten that if I stop my… Read Full Review

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★☆☆☆☆

“Drive Happy? Yeah Right!”

Written on: 07/05/2015 by Henryv57 (1 review written)

I am not surprised this company has gone into administration. I have only ever come across a small number of nice people that worked there. The rest were just rude and pushy, especially the managers. The cars were over priced and they never gave you the finance deal they promised at the start. Was kept there for over 4 hours and they said I could have the 5 year 'Drive Happy' package for free as I was a returning good customer. Then once I had signed the paper work and they talked me through it… Read Full Review

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★☆☆☆☆

“terrible ”

Written on: 09/04/2015 by NathanielChristie (1 review written)

Dear Carcraft My name is ###### #######, in October I purchased a car "KM59OVG" a Vauxhall insignia in full confidence that this vehicle would be reliable getting me to and from my job. As I am in the British Army I require a reliable car for driving long distances regular throughout the week. Since purchasing the vehicle I have had no end of problems, starting with the discs and brakes having to be fully replaced within the first month, this had to be paid for by myself as Carcraft… Read Full Review

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★★☆☆☆

“money eating people ”

Written on: 07/04/2015 by 42Spencer (1 review written)

i regret giving in my car as part exchange. It was the most perfect car! The car i bought was faulty right from the start. They knew about it at the service centre as the guy remembered something was wrong when i gave it in a week later. no one rang me to sort it. They couldn't care less..i feel the staff only care while you are at the sales stage. Once the money is in their bank its like they don't care at all!not happy. Really wish i didn't trade in my old car for the kind of useless cars… Read Full Review

Xddaver's Comment

Written on: 07/04/2015

Totally agree. I got sucked in and paid over the odds for a car with issues. Same result don't want to know now. Wish I'd never heard of them!

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★★★☆☆

“Audi A4”

Written on: 31/03/2015 by kelvindavids (1 review written)

Purchased a vehicle but had a few problems so changed to another vehicle within the seven days without trouble. Customer service Has generally been Very good… Read Full Review

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★★★★★

“Good service Carcraft”

Written on: 23/03/2015 by DaveJPim (1 review written)

I bought a Yaris from Carcraft in Trafford Park, Manchester last month, very helpful and non-pushy assistants, pleasant and friendly service. The car was as I required, sparkling clean and ready when I came to collect it, good value for the age and mileage. Can't ask for any more than that. Good little area there for the kids to play in whilst you're browsing too, I wouldn't hesitate to return next time… Read Full Review

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★★★★☆

“Good Service and value for money”

Written on: 23/03/2015

We needed to replace our existing car and trade it in so visited Carcraft to see what was available. We had visited carcraft around 10 years ago and wasn't very impressed with the service or the vehicles, but I was pleasantly surprised by the change, no aggressive hard sell and vehicles are stored all indoors now and none are older than 7 years old. We came away with a new car and got a good trade-in price for the old one, a free-service and MOT in the first 12 months so I would recommend them… Read Full Review

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★★★★☆

“Fast,friendly service”

Written on: 21/03/2015 by ctSerrano102 (1 review written)

Visited lakeside branch, all staff friendly and relaxed, browsed in peace and then when I decided on a vehicle or two a test drive was arranged. All went well and to my surprise found out I could drive away on the day ! After some credit checks, which did take time I was given the keys to me new car. I'd allow a half day to complete all the paperwork. When its time to change my car again I'd definitely go back… Read Full Review

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★★★★★

“Vauxhall corsa”

Written on: 19/03/2015 by HadleyWatson212 (1 review written)

We recently visited Car craft Sheffield, we were greeted by a very friendly member of staff who was very happy to help. We were not be pestered to buy in any way. The sales assistant was very pleasant and told us if we needed any help just to let her know. We approached one of the many members of staff available, who was happy to help immediately and answer our questions about the particular car. We were taken for a test drive and loved the car. We then went ahead and purchased it, driving away… Read Full Review

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★★★★☆

“Very pleased with our experience, they listened to...”

Written on: 19/03/2015 by Adelaidea1952 (1 review written)

Very pleased with our experience, they listened to what we wanted and didn't push up to go any higher than we were comfortable. We drove away the same day with a very attractive finance and service package. All round satisfactory experience… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID ”

Written on: 19/03/2015 by Ayerscf480 (1 review written)

Cars advertised on their website at cheap prices to entice you to visit the showroom, hassled into placing a holding deposit, then sort the fiance out and once hooked give you some excuse about why they cannot sell you that car anymore, told it was sold, at the wrong lot, engine management light had come on, all sorts of rubbish excuses. Then as they have your deposit and finance sorted try to bully you into choosing a different car which conveniently is a lot higher than your original budget! … Read Full Review

Disrespected's Comment

Written on: 07/04/2015

Also the car that's on thete web sight witch they have the recorded mileage so when you come to see it the millage can be up tp 5_6 housing miles out

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★★★★★

“Car buying without the hassle”

Written on: 18/03/2015 by llanelligirl (1 review written)

Firstly the choice of cars was huge but the salesman listened to what we needed and showed us a range of suitable vehicles. Stayed within our budget which was important for us and no flannel. Drove the car away 2 hours later with 0% finance. (deposit on a 0% credit card) Quick, painless and easy. 3 months later the car is running well and we're still very happy… Read Full Review

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★★★★★

“Fantastic friendly service and lovely car.”

Written on: 17/03/2015 by NickiJS1979 (1 review written)

We recently visited Car craft and from the moment we walked through the door, we were greeted by very friendly staff who were happy to help. But also happy to let us browse in our own leisure and not be pestered. They were very pleasant and told us if we needed any help just to let them know. We browsed at our own leisure and found a few cars we liked. We approached one of the many members of staff available, who was happy to help immediately and answer our questions about the particular… Read Full Review

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★☆☆☆☆

“DONT THINK ABOUT IT”

Written on: 17/03/2015 by tomhatescarcraft (1 review written)

Just a small message to anybody who may have considered buying a car from carcraft DONT!They are more than happy to keep in touch when your buying the car but don't want to know you when it comes to a repair!!… Read Full Review

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★★★☆☆

“Admin staff letting sales staff down”

Written on: 17/03/2015 by aheeduzzaman (1 review written)

Bought the Nissan Qashqai, Sales staff was excelent and efficient. I was sold the 5 year plan and was told that i can cancell it within 28 days. I canculted my needs and requirement and decided not to have this 5 year cover. Kept trying to contact to cancell it but the contact was finaly made after the 28 days. I was asked to writ in as it was over 28 days that I did and it's been 2 months and I've not heared anything back yet. I think admin staff doesn't care once the car is sold that is bad… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 17/03/2015 by Jess06x (1 review written)

I was looking for a car that would be suitable for a young girl and monthly finance that would suit my budget and I found just that. The sales assistant wasn't too pushy and was there to help when needed. They found me the perfect car and worked with me to help suit what I could afford. Fantastic service and I have already recommended to a few friends… Read Full Review

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★★★★★

“A moving experience”

Written on: 16/03/2015 by McCleary411 (1 review written)

I wanted a car powerful enough to pull a caravan. Although I did not buy the model I was going to look at, I left with something better! The salesman was helpful and courteous. Everything was explained adequately and carefully. A well satisfied customer!… Read Full Review

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★☆☆☆☆

“What a joke this organisation are. I know every...”

Written on: 16/03/2015 by 62Temple (1 review written)

What a joke this organisation are. I know every business is after its pound of flesh but this place takes thinfs to another level. Cars well over priced, part ex figures a joke, cash for cars quotes are lsughable and priced to get you through the door before they halve them. The staff, well one of them was ok the rest are utterly repugnant, attitudes, wide boy stance, sales pitch to death. Just be honest please… Read Full Review

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★★★★☆

“Great Service”

Written on: 14/03/2015 by Pete1630 (1 review written)

Great attention to me as the customer, although i was left waiting for quite a while this was down to my personal circumstances, rather than CarCraft taking their time. I was very pleased that i managed to negotiate a great deal for myself, and rather than Carcrafft sticking to their guns over the price of the car they met me in the middle, which i'm obviously very pleased about. After car was good as well, phone calls to ensure i was happy and i was contacted about other service available to… Read Full Review

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★★★★★

“Great value, helpful staff! ”

Written on: 13/03/2015 by soHopkins300 (1 review written)

I was buying a car for the first time so I didn't really know what to look for. I was recommended by a friend to carcraft and I'm glad I was because the car was perfect. It was fully checked and tweaked before it was even advertised so I knew I'd made the right decision. The staff were incredibly friendly and helpful and I feel I got the best value for money. The finance was reasonable and the financial advisors made the breakdown of payments simple and to the best value for me. I have also… Read Full Review

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