Carcraft Reviews - www.carcraft.co.uk

★★★☆☆
3.3 / 5
63.0% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Complete joke”

Written on: 30/01/2015 by Dk720 (1 review written)

Was told my finance had been accepted so went along to have a look. After 3 days of messing around it turned out I couldn't get the finance. A complete waste of time, if they ring and say you have been accepted, take it with a pinch of salt. They were happy to take my £250 deposit, which I'm still waiting to have returned. Really don't waste your time with these people. The cars are over priced and you could get a much better deal else where… Read Full Review

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★★★★★

“go extra mile”

Written on: 29/01/2015 by ktimmw (1 review written)

I was impressed with friendly caring nature of staff. I was invited to tqke my time and have good look around. I was told I could test drive as many cars as wanted in large carpark. I was able to part ex my old car and secure suitable finance for new one. This was delivered ti my home next day… Read Full Review

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★★★★☆

“went for MOT”

Written on: 29/01/2015 by 10MacLeod (1 review written)

just like to say, went for mot with m car to Liverpool. was looking at there used cars ? was very impressed with staff.they gave me a good deal on m old car. would recommend them… Read Full Review

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★★★★★

“In and out ”

Written on: 28/01/2015 by Shivvy213142 (1 review written)

Brilliant. So quick. Took my finance car in with two years left and drove off in a BMW leaving my other behind. Thank u x … Read Full Review

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★★★★★

“product and customer service and value for money”

Written on: 26/01/2015 by JThomp29 (0 reviews written)

I purchased a Astra from Carcraft Liverpool and was thrilled with the car and the price i would highly recommend to anyone, excellent customers service, I would advise anyone who wants a car to visit carcraft before visiting any other dealers… Read Full Review

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★★★★★

“Great customer service ”

Written on: 26/01/2015 by Jodieleannex_ (1 review written)

I went because I saw a car that I really wanted and I found out it was out of my price range as I had to pay it off in 3 years so they showed me similar cars and similar prices and I fell in love with my car! They then went threw the prices and I was very upset as I couldn't afford it! Then they changed the price for me and made it more adorable for me! Loved the customer service there they were a great bunch of people!… Read Full Review

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★★★★★

“Great”

Written on: 23/01/2015 by j_lomax7 (1 review written)

Visited the Leeds Carcraft and received great service. Advisor was knowledgeable about the cars and didn't try to give me the big sell on the most expensive motor. I left with a finance deal for a Toyota Yaris that was perfect for my small family. Good experience all round. - James Lomax… Read Full Review

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★☆☆☆☆

“pushy ”

Written on: 11/01/2015 by Nelson281 (1 review written)

Went to have a look around to see what sort of prices we were looking at for the car we wanted. After finding a car we liked the look off we were given the figures and we decided it was more than we wanted to pay. Now rather than just give me my deposit back they kept us like prisoners showing us car after car we didn't want happy to push cars on you and don't care if you can afford them they have no time for customers they just see there next pay check… Read Full Review

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★★★★★

“Absolutely Fabulous!!”

Written on: 10/01/2015 by yvonneyeung (1 review written)

We had a really good customer service experience from Carcraft when we visited and bought a car. We were greeted and looked after very well through the whole process. Our salesman was really friendly, very chatty and a good communicator. He spent a lot of time with us helping us choose a car and organising the test drives. Furthermore, we were well impressed with the aftersales care. Both our salesman and his manager made sure my new car was booked in for it's due MOT at Carcraft. Overall… Read Full Review

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★☆☆☆☆

“Don't leave you alone ”

Written on: 09/01/2015 by Leonipower (1 review written)

I know it's there job to try sell you cars but boy do they go the wrong way about it. As soon as you walk through the door there's a sales assistant sticking her hand out infront of you to shake to which I got the limpest most pathetic handshake I've ever had that kind that actually makes you feel sick. Then they are telling you that you must take a seat for a chat to "explain how things work" (I'm pretty sure all car dealers work the same....) This is just a ploy to get all your details to… Read Full Review

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★☆☆☆☆

“Poor after sales service”

Written on: 04/01/2015

The initial sales experience was good but unfortunately I paid for a 4yr "guarantee". After 4 months I needed the first MOT and Carcraft Chertsey use an offsite MOT station. They failed the MOT due to number plate lettering being incorrectly spaced. To cut a long story short they got it totally wrong, the number plate was fine and I spent a lot of time going to different number plate suppliers who all confirmed this. The worrying part was that the MOT station employee said he didn't care if… Read Full Review

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★★★★☆

“Quick and easy”

Written on: 29/12/2014 by ppRichardson246 (1 review written)

Very helpful quick and easy would recommend to family and friends. **************************************$**^************************… Read Full Review

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★★★★☆

“very helpful management team”

Written on: 18/12/2014 by jamie7867 (1 review written)

management at lakeside were really helpfull. they helped me select a car that i wanted and understood my needs, questions and situation. would recommend any one to go down and purchae from them as it was a great sales experience in the end… Read Full Review

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★★★★☆

“very helpful”

Written on: 17/12/2014 by kirstyjohnson93 (1 review written)

Brilliant. Couldnt do enough to help me :)… Read Full Review

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★★★★★

“86Q4J ”

Written on: 13/12/2014 by Connorjake1514 (1 review written)

I would definitely us Carcraft again when I purchase my next car. They were polite, professional and made the whole process a pleasure… Read Full Review

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★★★★★

“carcraft quality”

Written on: 13/12/2014 by billyppp (1 review written)

the vast scope of cars in the showroom is fantastic,lots of options and very comfortable,the sales people dont badger you ,they let you have a look round at your leisure then when you need advise they will help. the car i bought was very clean and fully serviced,they taxed it and sorted out insurance so i could drive it home.i also took my son in law and he bought a car and got the same service. my one dissapointment was their was no service book or manual in my car or my son in laws but they… Read Full Review

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★★★☆☆

“so far so good,with a small hitch”

Written on: 13/12/2014 by niJoyce358 (1 review written)

after a very fast sale [very good]sales man very happy happy.after a couple of day realized there was no owner manual with the car,rang the salesman for him to say cars do not come with manuals now ?.i must say after sales are none exsistant… Read Full Review

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★☆☆☆☆

“Sold me a faulty car”

Written on: 10/12/2014 by TanyaCooper (1 review written)

So, after already experiencing the worst customer service from carcraft in the first few weeks, the trauma continues. Just six weeks after buying the car I have had numerous issues with brakes, wiper blades, flat battery and terrible communication. I now have a door that won't open from the inside, which they didn't see as a serious problem and wasn't going to get my car into workshop until 5 days after my call, I bluntly told them that it is a serious health and safety risk if i can't get… Read Full Review

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★★★★☆

“fast efficient staff”

Written on: 10/12/2014 by tonyagnew (1 review written)

Staff were friendly helpfully and quick to help me choose the correct car for my requirements would recommend… Read Full Review

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★★★★★

“Fantastic service and help”

Written on: 10/12/2014

Had excellent service from Carcraft from day one. I changed my mind on the second day about the car I orginally chose and the guys there was happy to change to whatever I wanted. Also few weeks down the line I had few queries with the car took it down and it was resolved with out any hassle these were just my queries with the car as I can be fussy about buying a car. The sales where nice and helpful non pushy offered drinks etc... Got courtesy call back if I was happy in the next for days… Read Full Review

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