Carcraft Reviews - www.carcraft.co.uk

★★★☆☆
3.3 / 5
63.1% of users recommend this
  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“terrible ”

Written on: 05/03/2015

When I was 18 and looking for a car on the Internet a man from car craft phoned me after I'd shown interest online. I couldn't drive at this point so he came to pick me up and drove me to car craft leeds. Sold me a car through two finance providers and added a 5 year extended guarantee on. None of this was explained properly to me. They must of laughed as I left. I phoned when I got home to cancel the extended guarantee and was told it needed to be in writing. I wrote a letter and was told the… Read Full Review

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★★★★☆

“Carcraft in wednesbury, Wolverhampton ”

Written on: 28/02/2015 by Bigcav95 (1 review written)

I went to a carcraft in wednesbury, Wolverhampton. They are very very good at changing you out of your old car into a new one. The cars are a very good quality and the payments are nagoshable. I highly recommend carcraft as it is probably the best car supermarket in the uk. The only thing I didn't like about it is it was a very long process and took 4 hours but then again it was a Sunday and it was also busy. A very good part of my experience was the drive away the same day. I could leave my… Read Full Review

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★★★★★

“very helpful in getting me the car I wanted”

Written on: 27/02/2015 by martinolbison (1 review written)

the person I dealt with at carcraft Leeds was very helpful in getting me into the car I wanted for the price I required. I would definitely recommend them bearing in mind I expected to go in with my old car and come out with the same car due to my credit rating but to my surprised the cars at carcraft worked hard to get me into the car I wanted. And like I said the person I dealt with is an absolute star who listened to my concerns and took them onboard and more than helped me with the… Read Full Review

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★★★★★

“Very easy way to change your car”

Written on: 25/02/2015 by Northon1957 (1 review written)

I took my car into carcraft and in a couple of hours I drove away in my new car. I got a good price for the car I had and paid a good price for my new car, no hassle and did not feel pressured or pushed while I looked around. This was the first time I had used Carcraft but I will definitely use Carcraft when I decide to change my car for a newer one next time… Read Full Review

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★★★★★

“Carcraft Fantastic Service”

Written on: 24/02/2015 by 270Humphries (1 review written)

The service that me and my husband recieves was second to none. We visited the Carcraft showroom in Wednesbury. We were given a very warm welcome and clearly briefed on what we had to do and what Carcraft offered. There was such a wide range of cars within the showroom of very good quality and price. We were escorted around by a very helpful sales assistant who have us very good advice and answered all of the questions we had. Would certainly go there again!… Read Full Review

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★☆☆☆☆

“I am not 'driving happy' after visiting Car Craft (Leeds)”

Written on: 21/02/2015 by D_Ian (1 review written)

I don't know how they're still in business, might have something to do with the fact they remove negative reviews! Pushy sales, no customer care what's so ever. They told me lie after lie to make the sale. It took over 5 weeks for me to receive the service history - When it eventually arrived it was a scanned sheet with no proof it belonged to my car. The V5 took even longer! I am still waiting to hear about my service history. The cars are overpriced, I should have shopped around. I got reeled… Read Full Review

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★★★★☆

“PURCHASING A CAR”

Written on: 19/02/2015 by littlebug (1 review written)

visited Carcraft Lakeside, staff were very welcoming and professional,The staff gave you time to look around without any interference, there was a lot of variety and the cars were in very nice condition,were very helpful when asked for assistance, gave all the information needed when questions were asked, very honest and truthful, gave full history of car, took me for a test drive when asked, when I decided to purchase my car the staff were very helpful in going to the Post Office and… Read Full Review

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★★★★★

“Carcraft is the Best!!!”

Written on: 18/02/2015 by Riky (1 review written)

The Customer Service is absolutely outsdanding, I had great exeperience and looked after. I had some issues with the new car bought,manufacturer faults which was dealt immdiatley by Carcraft team and since I had no issues. The showroom is massive and lots of choices and hard to decide:),I am an automatic car driver and found it a bit difficult to find an automatic between the hundred cars:) but with the helpfull assistants I had a great quidance and advices, and i am glad for choosing… Read Full Review

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★★★★★

“Highly recommend car craft!”

Written on: 18/02/2015

I recently part exchanged my old car which I had bought from car craft 4 years ago, the sales man who delt with me was very honest and had my interest at heart. After filling out paper work and getting may car delivered to the branch I drove off the same day. The after care package you get for free is great as you know for the first year you are totally covered if anything were to go wrong and its an added bonas you get your first free service and MOT. I would recommend car craft as this is my… Read Full Review

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★☆☆☆☆

“Do the Math!”

Written on: 16/02/2015 by combat-chicken (1 review written)

Went to buy an Audi window price £13,000. I had an insignia which still had finance on the car which they would "pay off and part exchange" The insignia was in negative equity aka I had £6000 left and its now worth £4500! So they added the negative equity to the car and worked out that it would cost £97 a week for 260 weeks. This is £25,500 for the Audi A4 12 reg 84,000 miles!!!!. Of course they tried additional sales tactics to rope me in but I ran straight out the door! Car craft add… Read Full Review

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★★★★★

“Excellent service!”

Written on: 11/02/2015 by Sgarry84 (1 review written)

Car craft chertsey were so helpful when I wanted to buy my new car. They went above and beyond to ensure that I was happy and I drove away within 48 hours of finding my car online! I will never go back to my old dealership and have already recommended them to a friend… Read Full Review

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★☆☆☆☆

“Lady's and gentleman please read, carcrafty will...”

Written on: 11/02/2015 by Bryantl123 (1 review written)

Lady's and gentleman please read, carcrafty will probably delete me again but I will just review in another name, when they are wrong they cannot hack the truth so the delete all your comments, I will not give up until I ruin them like they did me, I bought a cat from them for about 10 grand, the handbrake broke in the first 2 days and within the first year the glow plugs, egr valve also went wrong, they took no responsibility, with in the next year the handbrake broke again and the dual mass… Read Full Review

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★★★★★

“good experience”

Written on: 07/02/2015 by MrMrsshuggie (2 reviews written)

We have bought two cars from Carcraft now and have had a very good experience, the whole process from start to finish was fine they explained everything and even knocked some money off the price of the car because we couldn't quite borrow enough money to cover the car we really wanted. I would recommend Carcraft as both our visits have been trouble free and now we have a lovely car. Thanks carcraft we'll see you for our next car… Read Full Review

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★★★★☆

“Very friendly and helpful ”

Written on: 06/02/2015 by Davewhite211 (0 reviews written)

Staff were brilliant with customer service. Spoke to all family members and even let the wife watch TV! We were able to browse other cars whilst the paper work was being sorted and the process wasn't too long. We had to pop back a few times as the car was brought from another place and i had work commitments but overall happy with the service. Paying cheaper than we were before! We were given a mobile number for any questions which I thought was great. Enjoyable experience… Read Full Review

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★☆☆☆☆

“Do you use Carcraft Enfield . Wanted finance for 3...”

Written on: 05/02/2015 by 444Clancy (1 review written)

Do you use Carcraft Enfield . Wanted finance for 3 thousand pound they tried to sell me finance for five years £150.00 a month works out £ 7,800.... The price of car was £8,000. Please do not use this company I have never wrote a bad review for anybody before. There finance man Who I won't name is a disgrace… Read Full Review

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★☆☆☆☆

“Complete joke”

Written on: 30/01/2015 by Dk720 (1 review written)

Was told my finance had been accepted so went along to have a look. After 3 days of messing around it turned out I couldn't get the finance. A complete waste of time, if they ring and say you have been accepted, take it with a pinch of salt. They were happy to take my £250 deposit, which I'm still waiting to have returned. Really don't waste your time with these people. The cars are over priced and you could get a much better deal else where… Read Full Review

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★★★★★

“go extra mile”

Written on: 29/01/2015 by ktimmw (1 review written)

I was impressed with friendly caring nature of staff. I was invited to tqke my time and have good look around. I was told I could test drive as many cars as wanted in large carpark. I was able to part ex my old car and secure suitable finance for new one. This was delivered ti my home next day… Read Full Review

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★★★★☆

“went for MOT”

Written on: 29/01/2015 by 10MacLeod (1 review written)

just like to say, went for mot with m car to Liverpool. was looking at there used cars ? was very impressed with staff.they gave me a good deal on m old car. would recommend them… Read Full Review

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★★★★★

“In and out ”

Written on: 28/01/2015 by Shivvy213142 (1 review written)

Brilliant. So quick. Took my finance car in with two years left and drove off in a BMW leaving my other behind. Thank u x … Read Full Review

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★★★★★

“product and customer service and value for money”

Written on: 26/01/2015 by JThomp29 (0 reviews written)

I purchased a Astra from Carcraft Liverpool and was thrilled with the car and the price i would highly recommend to anyone, excellent customers service, I would advise anyone who wants a car to visit carcraft before visiting any other dealers… Read Full Review

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