Thomas Cook www.thomascook.com Reviews

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2.1 stars
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Average Ratings for Thomas Cook www.thomascook.com

  • Ease Of Navigation2 stars
  • Value for Money2.1 stars
  • Reviewer Ratings2 stars
  • Overall Rating2.1 stars

 

19 Reviews For Thomas Cook www.thomascook.com

  • Guest 5th Nov 2009

    Reviewer rating: 3 stars


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    Once you get over the frustrations of their website I would recommend Thomas cook for good value famiy holidays

  • juntles 31st Oct 2009

    Reviewer rating: 5 stars


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    we have just returned from the best holiday we have ever had, we went to the nergis beach club in marmaris in turkey and we couldn't find fault with anything, the staff were helpful and friendly , the food was great, the hotel was spotless the entertainement was a little bit dissapointing but other than that it was the best hoilday the four of us have ever had, so much so that we are planning on going back next year 2010, the thomas cook rep was also great and very informative, it was fabulous, ...

  • Guest 14th Oct 2009

    Reviewer rating: 3 stars


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    Recently spent 2 weeks at Le'toile beach Hotel, Icmeler, Turkey.Hotel great but avoid room 206.Antiquated bathroom and the room stank of cigarettes.Moved to room 527 brilliant but lost 2 days of holiday. Food not worthy of 4*it let an otherwise excellent hotel down. Would recommend if there was a great improvement in the food standard.

  • Guest 18th Sep 2009

    Reviewer rating: 4 stars


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    just came back from tsilive beach hotel zante we had a great time thanks to the thomas cook rep hotel was great food an drink was great this was our first time bookin up with thomas cook and we will be bookin up again with them all the reps at the air port were very helpfull no messing around when you got of the plane the reps were right there for you the flight staff were realy good as well, the rep at hotel was realy good he would team up on a night for the kids mini disco the kids realy loved ...

  • Guest 14th Sep 2009

    Reviewer rating: 1 stars


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    just returned from Thomas Cook holiday in Ibiza,sept 2009.ST Antonio,stayed in the hotel Galfi,known to locals as 'the hotel in a field'.The worst hotel i have ever ever came across..says family hotel,the staff were appalling.you have to walk a long gravel path to get to hotel,once in there it is full ov ants,bugs and a RAT yes A RAT was spotted by myself and other guests,dirty rooms.on our departure we discovered this hotel was closing for 6 months mmm we wonder why..no star rating

  • Guest 30th Aug 2009

    Reviewer rating: 3 stars


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    I have just returned from a week in Zante with my wife& 6yr old son with Thomas Cook. While the hotel was fantastic (Hotel Caravel in Tsilivi) including food,comfort&location everything else to do with thomas cook was terrible, flight was delayed going out, 1st it was an hr late due to plane coming in on a night flight from Las Palmas then once they got everyone on board they decided couple of computers on flight deck needed replacing these had to come from Heathrow so that delay became 2and a h ...

  • Guest 26th Aug 2009

    Reviewer rating: 1 stars


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    we have just got back from a good holiday in lanzarote. But the hotel from hell. Where do i start, 1 no water in room on day we got there had to be sorted. 2 no fridge as arranged . 3 cocrotches having a disco not talking 1 or 2 try 50 60 demanded to be moved , they did this no problem. found out why more rooms not being used . 4 they wanted 1200 euro each to be moved to another hotel. As there were ten of us this included 2 children 2babies would have cost arm and leg. So we had to make best ...

  • Guest 18th Jul 2009

    Reviewer rating: 1 stars


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    TERRIBLE AIRLINES! I travelled with my family from London Gatwick to Kos Island on 16th July 2009 ...... No water, coffee, refreshments, or dinner served! When I asked for something to drink, crew told me that I had to pay even for o small bottle of water!!!!! I'll never travel with Thomas Cook again in my life:-((((

  • Guest 12th Jul 2009

    Reviewer rating: 1 stars


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    thomas cooks deserves no stars what so ever, in march i booked a once in a lifetime holiday to florida with my family to celebrate my 50th birthday.
    whilst booking i asked about the seating on the plane as my children had never flown so far and my husband is a very nervous flier i asked if i had to pay to reserve seats together, cooks said virgin would sort it out, i called into my tc office on several occasions to check the seats and were told you couldnt book seats unitl tickets, were iss ...

  • distressed in harrogate 11th Jul 2009

    Reviewer rating: 1 stars


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    thomas cook are the most useless travel agents i have ever encountered we have booked a special holiday and their incompitence has totally ruined it, they are blaming virgin for not booking our seats whilst virgin are blaming them, never never again
    susan harr

  • Guest 18th Apr 2009

    Reviewer rating: 2 stars


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    Compestella beach apartments - we went in April 2009, it was a family holiday and with the price of euros being high, we were not pleased when we found that we had to pay for the use of the tv 1 euro per hour. The showers did not work and if you wanted to have a bath you had to wait for the water to reheat itself,which with having children with us was not appropiate and i personally found it disgraceful considering we had payed 4 00pound each for a one bedroomed apartment self catering.

    Pay ...

  • Margaret Gilmore 15th Apr 2009

    Reviewer rating: 0.5 stars


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    Thomas Cook Holiday Agapinor Hotel Paphos---The hotel is in the center of the town on a very busy main road which is on a steep incline. It has no tea or coffee facilities in the room.The room is kept clean,but the windows are filthey from heavy trafic. combined with dirt make it imposible to sit on the veranda The self serv breakfast has a good choice but the evening meal is very poor. Soup is hot but everything else poor quality and only look warm with only one veg . The sweet is repetetive ...

  • paulcarter127 8th Feb 2009

    Reviewer rating: 0.5 stars


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    It felt like there was so little room for passengers on my Thomas Cook flight that I was unable to read a magazine. I paid top price and traveled on an aircraft with helpful and hardworking cabin staff, but was so cramped that I thought I was on a budget flight. I am 6'5'' tall and my legs felt like they were forced against the seat in front. In my opinion it was the most uncomfortable of flights I have ever endured. The flight was made worse by the delays caused by heavy snow fall which we ...

  • Guest 1st Jan 2009

    Reviewer rating: 5 stars


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    Im very satisfied with all the excellent service and help when i made a booking with you for march 09 you cant find fault with all the service i had from a stoke on trent. Excellent service i got and very helpful, well recommend thomas cook.com

  • Guest 1st Jul 2008

    Reviewer rating: 1 stars


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    I have to agree with all comments made having also been held on hold on telephone 93mins. Still got no contact also awaiting reply to four e.mails

  • Guest 6th Jun 2008

    Reviewer rating: 0 stars


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    I have tried to get an answer on the telephone from Thomas Cook and also sent emails, all to no avail yet for me. How can you get them to answer your calls without having to hang on listening to dull music? I have spent over one and a half hours trying to get someone to add an overnight stay at an airport hotel, but no-one seems to answer my telephone calls. I will not be booking with messrs thomas cook again - ever!

  • DR D WARD 1st May 2008

    Reviewer rating: 0.5 stars


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    Spent £12 on 0871 customer service numbers, unhelpful in my opinion, on hold for the whole time. Wrote 10 emails to which they say they will answer in 24hrs, two answered, eight ignored as far as I am aware. LOST all records of my £1200 payment, I had to prove payment. All this because a member of my party broke his back and I requested a 50% refund as was my right within the time frame laid out in the contract, but Thomas Cook denied all record of my calls, luckily I had recorded ...

  • abimsaj 3rd Aug 2007

    Reviewer rating: 4 stars


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    I think these offers and benefits are only for uk citizens, right.

  • billig Rank: Lance Corporal 14th Jul 2007

    Reviewer rating: 0 stars


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    Thomas Cook's customer service dept is not bad it is abysmal. Not only could i not get a straight answer to a request but after many letters they even get the request wrong. If they promise to call you back do not believe them and do not even try to contact the person who signs the letter. I have been trying to sort out a credit card problem with them and it has become a joke among my family and friends.The most recent letter from Mr Cook has left me with the confirmed view that T C does not car ...

  • Summarized
    Professional
    Review on 19th Jan 2007

    Reviewer rating:4.5 stars

    Thomas Cook website homepage logical, categorised by Flights, Late Deals and Sun Holidays. Their virtual bureau de change enables you to order currency, delivered to your door.

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