Thomas Cook Reviews - www.thomascook.com

Click here if this is your business
★★☆☆☆
2.3 / 5
38% of users recommend this
Click here if this is your business
? Ask our helpful community of experts about this product or company
Thomas Cook www.thomascook.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Great service and flight”

Written on: 02/08/2014 by smitgla (1 review written)

Having booked a package from from Glasgow to orlando and later reading reviews about the flight I was slightly nervous re what to expect. However we found the flights and service excellent. My son decided at the last minute that he didn't want to get on the plane and I have to say the airlines staff were fantastic( not the gate staff though!!). Not only did they help get him on the plane they reassured me the whole time he was screaming and helped manage through it. They managed to get him into… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Simply a bad company”

Written on: 21/05/2014 by Jordanw481 (1 review written)

Tired to book a holiday with them but there prices at much more expensive than you see the customer service is also very rude !!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Brilliant holiday”

Written on: 26/10/2013

Booked with Thomas cook this time and everything was great from start to end brilliant helpful staff see you next year thomas cook… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Check In at Glasgow.”

Written on: 03/10/2013

For many years I have praised the operators at Glasgow for the speedy check in with well staffed desks. Thomas Cook have just changed my opinion. Travelled with TC on 23rd Sept from Glasgow to Arrecife arrived at check in desk a few minutes before it opened at 12.30pm for the 3.30 pm flight. Desk opened on time with two staff, one on priority check in, and one on ordinary, to deal with 280 passengers! Our queue time was 65minutes, some people behind us were two hours. To the left of the TC… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Unjustifiable charges- greedy and money-grabbing company”

Written on: 28/09/2013

I went on holiday with a friend who unfortunately booked the holiday in my married name, not realising I hadn't changed my passport. We were required to check in on line however, and I provided all the correct details for check in . On arrival at the airport the boarding passes had printed out in my married name, despite checking in in my maiden name and basically had to pay £100 for the very unsympathetic customer service woman to delete 4 letters and type in 5 to change my surname on the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Value For Money.”

Written on: 09/09/2013

just come back from. Salou. Staying at the best oasis park. All inclusive.Had a fantastic time, food was first class and the hotel was spotless. We had read a few dodgy reviews to be honest. But me and my wife were more than pleased with it… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Ski holiday! With no ski carriage !!!!!?”

Written on: 11/01/2013 by Mrsmcgoo (1 review written)

Booked our ski holidays on line to go to kuprun Austria 26 th jaunary 2013 after booking I went on the live talk to book my ski carrige with one of the staff who said I had to call flybe to book ski carriage , fly be said they could not do it so went to the thomascook store who said they can not do it Neilson ski need to do it, I called Neilson whom said they can not do it the contract is with Thomas cook , but ski carriage was available, I called thomascook to book the carriage who said… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“bait and switch”

Written on: 07/12/2012

please beware of the thomas cook website when booking your "package" holiday. we have booked ours and recieved the e-ticket today. the web page states we would be recieving inflight food all the way through the booking and paying process.....until the very end when very craftily tucked away at the very bottom of the page ....directly underneath the link for information for irish bank account holders is another very small link called important imformation......this will inform you on a seperate… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“EXTRA LEGROOM SEATS”

Written on: 01/08/2012 by rorylow27 (1 review written)

I TRIED TO BOOK SEATS FOR EXTRA LEGROOM AS IHAVE VASCULAR PROBLEMS AND AS A THOMAS COOK CUSTOMER THE AGENT SAID I COULD NOT BOOK SEATS THROUGH THEM BUT TO CONTACT BRITISH AIRWAYS THEY ALSO SAID THAT CANNOT DO IT EITHER I AM VERY DISAPPOINTED WITH THOMAS COOK AS WE HAVE BOOKED ALL OUR HOLIDAYS WITH THEM AS THIS WAS TO BE OUR HOLIDAY TO CELEBRATE OUR 50TH WEDDING ANNIVERSARY ALSO OUR LAST HOLIDAY WITH THOMAS COOK… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Trying to get through to Thomas Cook just with a query...”

Written on: 26/03/2011

Trying to get through to Thomas Cook just with a query has been a nightmare. Goodness knows how much is has cost me on my phone and I havent even spoken to anybody yet.!!!!!!!!!!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“hi usually holiday reps get a bad press i was in...”

Written on: 24/02/2011

hi usually holiday reps get a bad press i was in benidorm in december for my birthday with my husband 3 days after arriving i was seriously ill with heart failure spent 9 days in hospital 5 of them in intensive care wasnt allowed to fly home we were there for a month.I was then allowed to fly home but had to have a doctor escort me home The reps couldnt do enough visiting every day sorting things out to take the load of my husbands shoulders so please do not tar all reps with the same brush… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Another week without my wifes mobilty scooter that...”

Written on: 25/11/2010

Another week without my wifes mobilty scooter that cooks lost,found then wrecked, they shipped it back to england from canada on 20/08/10 since then they have ignored all attempts to get the scooter back,all the time my wifes stuck in the house,does cooks care? with their lack of concern it seems they do not care about the lasting damage to my wifes health they are causing. It is clear they are a company not to use, all they want is your money there is no after care… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Yet another week my wife is without the scooter thomas...”

Written on: 18/11/2010

Yet another week my wife is without the scooter thomas cooks lost and they still have not done anything about it just ignored us,they do not care about the damage they are causing to my wifes health with a attitude like this stay clear of this rubbish outfit. Again I had to enter a star rating to put this message out but the stars I put on are not true if they were sure of themselfs why make anyone put a rating on shame there are no negative stars I would fill the page with them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“My wife and I landed in Toronto at 2000 they had left...”

Written on: 10/11/2010

My wife and I landed in Toronto at 2000 they had left her mobility scooter in Manchester.we were lent a wheelchair that would not fit in hire car so had to hire larger car scooter turned up 2 days later broken spent 3 days looking for a repair without any luck Cooks told us to buy a wheelchair and they would ship mine back. Went to Cooks hotel in Ottawa they had sold it now flats never told us. We had to hire 3 larger cars buy a scooter pay for 4 nights hotels scooter sent back on 19 aug still… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“I was in Altinkum with family when I became seriously...”

Written on: 28/10/2010

I was in Altinkum with family when I became seriously ill, I was transported by ambulance to Kusadasi to the private Ada Hospital. MY son met Kim from Thomas Cook, but the resort supervosor Lofti Kammoun went beyond his call of duty visiting everyday checking up on me speaking to the doctors on my behalf, in-fact he became my friend. Even when my extended family returned home he visited and intervened to the insurance to ensure my son became plus 1 to stay with me. Could you please… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Basserphil's Comment

Written on: 07/12/2012

very well done to this rep your a credit to the company

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“JUST RETURNED FROM HOLIDAY IN MERVE SUN APTS. SIDE...”

Written on: 11/10/2010

JUST RETURNED FROM HOLIDAY IN MERVE SUN APTS. SIDE TURKEY AND MUST HEAP PRAISE ON REP NAMED CHANELLE.BOTH MYSELF AND MY WIFE WERE VERY IMPRESSED BY HER FREINDLINESS,MANNER AND HUMOUR AND I JUST HAD TO TELL YOUR COMPANY THAT THIS GIRL IS BY A MILE THE NICEST REP THAT WE HAVE EVER MET.WE ARE BOTH IN OUR SEVENTIES AND THIS WAS OUR 17TH TIME IN TURKEY.WITH STAFF LIKE THIS YOU CANT MISS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★☆☆

“My wife and I use TCook for our holidays and have been...”

Written on: 23/09/2010

My wife and I use TCook for our holidays and have been pleased with the service but not this year. 1st: Leg room on the planes to and from Skiathos was tiny (£15 for extra leg room). The other problem was the TCook rep at our hotel requested our return flight cases to be in reception at 09.00hrs, we would meet in reception at 10.55hrs for the coach to the airport. Our bags were sent with the Gatwick flight but we were on the Manchester flight! The coach was 27 mins late so imagine the worry we… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I booked a flight through Thomas Cook.com as they were...”

Written on: 21/09/2010

I booked a flight through Thomas Cook.com as they were the cheapest in my late booking.

The legroom on the Thomas Cook flight is the worst I have ever seen.

I missed my flight- dumb silly me! but the Thomas Cook staff were barely even available at the airport, let a lone helpful in arranging a new flight. I know for a fact that other airlines like Easyjet will just put you on the next flight for no extra cost, but Thomas Cook simply told me to sort it out myself… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“This is in regards to a holiday I took last year but...”

Written on: 05/09/2010

This is in regards to a holiday I took last year but based on the negative reviews I have read I have decided to document my good experience. I didn't book my holiday online, instead I booked via the Thomas Cook travel agents in Wembley.

The customer service I received in store was excellent. The agents even managed to inform me about Turkey, telling me it was an up and coming holiday destination which I would enjoy because of my age and amount of things available to do. The agents also made… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“We bought an all inclusive holiday from thomas cook in...”

Written on: 07/08/2010 by scottishfolkie (3 reviews written)

We bought an all inclusive holiday from thomas cook in dumbarton in april to fly away into the sun in July/August.
We paid cash and we feel like we were conned into buying a family ticket for aqua land in majorca.
When we got the tranfer bus from palma to take us to Callas de mallorca we were told our introduction meeting with rep would be the following day ( saturday) at 7pm. we finally got a hold of the rep on sunday at 7pm, even though the book said she would be there at 12:30 and 18:15 on… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview