Endsleigh Car Insurance Reviews

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★☆☆☆☆
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Endsleigh Car Insurance

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Latest Reviews

★☆☆☆☆

“Complete rip off service!!”

Written on: 22/07/2014 by Kolten459 (1 review written)

Took out Eindsleigh car insurance 6 weeks ago.Paid £225. Sold our car yesterday. As we do not have another to move the insurance to Eindsleigh cancelled our policy and are refunding just £59!!! This is due to a shocking £75.00 cancellation charge (apparently that charge from 1 day and dont even give u a 14 day cooling off period either) and the fact that any optional extras ie courtosey car, legal insurance etc are non-refundable!! Their terms and conditions and customer service stinks and… Read Full Review

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★☆☆☆☆

“Constantly Lying!”

Written on: 21/07/2014 by Rileyv159 (1 review written)

In an accident that wasn't our fault, the car was taken away by the highways agency and Endsleigh ensured our car would be collected and taken to a safe location. First they said our car was going in for repair, then it had been scrapped, wouldn't give us the valuation of the car etc. It was then discovered that they NEVER collected the car and had been sold on! This should have been an easy case but lies and incompetence has meant we have no car, no money and still no communication with… Read Full Review

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★☆☆☆☆

“Can't be trusted”

Written on: 17/07/2014 by Bria352 (1 review written)

My Endsleigh policy was coming up for renewal and I wanted to shop around to check that the price wsa OK. When I checked the renewal documents, there was no mention of how many years no claims discount I have. So I called them, only to be told they wouldn't send it unless I cancelled my policy before the renewal or waited for it to expire (giving me no time to shop around). They are trying to force you to stay with them. Don't trust them! I hate to imagine how they would be if you had to… Read Full Review

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★☆☆☆☆

“Absolute thiefs”

Written on: 03/07/2014 by Cookkw46 (1 review written)

They claim to have sent you documents to sign when they haven't and they go into your account video permission and debit money. They have very bad customer service and also very unhelpful… Read Full Review

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★★★☆☆

“Confusing and Unclear”

Written on: 22/06/2014 by Zairez399 (1 review written)

I was insured from 2012 to 2013 with Endsleigh who were at the time my cheapest quote. Though they arranged things quickly, when the time of renewal came they quoted me a higher price than what I had been offered online by them. After a phone call they explained why it was slightly higher. At the time of renewal they sent me the documents for a renewal price that was lower than discussed on the phone. I was entitled to a lower price however they decided to continue to charge me the higher… Read Full Review

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★☆☆☆☆

“Total Rip off”

Written on: 16/06/2014 by WhiteBall (1 review written)

I have been with Endsleigh 6 years for car insurance. On this years car insurance renewal they assured me they had checked the 'whole of the market' but a few weeks after renewing my friend questioned the amount I was paying, When I checked I discovered I was indeed paying TWICE the amount of many other quotes with the same criteria + decent alternative insurers. Even with Endsleigh's cancellation fees I am still better off starting again. They have just lost a loyal customer and don't seem to… Read Full Review

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★★★★★

“What an amazing car insurance company”

Written on: 04/06/2014 by toni01902 (1 review written)

Well I went with Ensleigh because of their staff and how helpful they were but as I said at the time, we hadn't made a claim. My son had an at fault accident, however, they were extremely amazing, so helpful, concerned & brilliant with step by step information, 11 days later it was all sorted and settled, their customer service was 1st class, I have read other reviews but and am taken back with comments of unhappiness, we would give them the thumbs up, you couldn't be with a better insurance… Read Full Review

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★☆☆☆☆

“1 month to repair a broken screen phone.”

Written on: 06/05/2014 by herbsc (1 review written)

1 month to repair a broken screen phone. seriously? 1 month???? this company is a joke… Read Full Review

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★☆☆☆☆

“Sleezy and unprofessional ”

Written on: 29/03/2014 by Nielsen220 (1 review written)

I went with them because they were cheapest - A short time later they called me saying my premium had gone up because there was a non fault incident many years ago - there was no incident or clam btw. Customer services kept calling the wrong phone number then threatened to cancel my policy, after many calls, emails and letters they realised the mistake ....yet they still charged me £40 extra - not sure why??? Then when it came to renewal they were over £120 more.... needless to say after… Read Full Review

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★☆☆☆☆

“Will Never Recommend Even To My Enemies”

Written on: 26/03/2014 by Tremenator (1 review written)

Got covered with Endsleigh after they offered me a discount for being a graduate. Had an accident 6 months into the policy which the other driver was liable but the whole time Endsleigh treated me like dirt and were not interested in my needs. Read the small print regarding courtesy cars because they will use any trick they can to avoid giving you one. They wanted to write off my car before even inspecting it and offering a below market value which is still being disputed now. Car was disposed… Read Full Review

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★☆☆☆☆

“young drivers !”

Written on: 19/02/2014 by danceharvey (1 review written)

Very expensive for young drivers but terrible customer service, they rip young drivers off everyway they can ! Terrible when it comes to making a claim, 3 weeks down the line still waiting to be settled and they value your car natiinwide and tell you that you can replace the car for the pittence they offer you if you travel over 100 miles to buy a new one ! Also when my son was 17 his policy was £3,000 the day if his 18th birthday his policy was found online for £,1800 what difference does… Read Full Review

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★☆☆☆☆

“Absolute waste of time”

Written on: 17/02/2014

This company is a joke! Every time I ring (because nobody ever call me) they have no idea about my claim or any details regarding it and I have to go through the whole thing again. I have been passed from person the person each which seems as incompetent as the next. I have courtesy car cover but, still11days after the incident, no car! I they are the most unhelpful company that I have ever dealt with and would fully recommend that you stay well away… Read Full Review

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★☆☆☆☆

“Simply disgraceful”

Written on: 31/01/2014 by afolabi (1 review written)

Endsleigh's operations is managed by Quindel and service from both parties is just appauling. my car got broken into and a gadget stolen. Paid £70 excess to sort out the shattered driver's side window and told to call back after the window was sorted to deal with the stolen item. called back days later and neither endsleigh nor quindel could sort out the issue. I was passed through between both companies several times for over 30mins and nothing was done, each saying the other company deals… Read Full Review

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★☆☆☆☆

“Very unhappy with service.”

Written on: 05/11/2013

4 months ago I was involved in an accident involving another driver in the wrong lane turning into the rear side of my car. I expected this would be a fairly simple claim but clearly I was wrong. 4 months later and I am no closer to having this claim resolved after numerous calls and letters to Endsleigh. Firstly, when I reported the claim I was bounced around at least 5 different companies who act on behalf of Endsleigh, this was very confusing as I did not know who to deal with and… Read Full Review

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★☆☆☆☆

“pooor woulf never recomend”

Written on: 20/10/2013

Useless company,I wouldn't recomend to any one , useless bunch off mugs… Read Full Review

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★☆☆☆☆

“Worst insurance company ever”

Written on: 14/10/2013 by d9niel (1 review written)

The worst company I have ever dealt with. DO NOT USE!!!! Auto-renew was hundreds more compared to what I could get with alternative insurers. When i tried to cancel I had to pay £200, ended up getting it down to £89, but it wasn't easy. Awful customer service, I was on hold for 30-40 mins at a time, and all the staff were useless. Think twice before using… Read Full Review

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★☆☆☆☆

“Worst car insurance ever”

Written on: 05/10/2013 by Petrosm (1 review written)

This is the 3ed car insurance provider I have tried and it is the worst by far. I chose it because it was the cheapest quote on a comparison website. Then I had to move to a different address in an area that it is much safer than central London (according to Police.uk) and my new place had also secure parking area and when I called them to update my address (I had to wait 45 minutes on the line) they increase my quote 450 pounds. Of course I cancelled the premium and after 4 weeks they still… Read Full Review

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★☆☆☆☆

“Poor, poor , poor. Do not even think about using...”

Written on: 24/09/2013

I was involved in a head on collision , and the other driver accepted complete responsibility. I reported the accident on that day despite being very shocked. There started the chasing and being shunted from one company to another, aI claims solutions, MotorCare, Quindell all passing you on, " we don't actually deal with that' was all they would say. 30 phone calls later and having to get a hire car myself, Endsleigh washed their hands of it when I phoned customer services, they said we… Read Full Review

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★☆☆☆☆

“i am not gonna waste any more time on this company but...”

Written on: 28/08/2013

i am not gonna waste any more time on this company but they have ripped me off on two occasions and ruined my no claim bonus. they asked me to provide my previous no claim bonus and student id when i sent them both together. they had cancelled my policy based on me not providing my student id but them receiving my no claim bonus. they said to me they had said numerous letters warning me but i lived in my old address fro more than a year and i received only one letter which i straight away… Read Full Review

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★☆☆☆☆

“STUDENTS BE AWARE”

Written on: 15/08/2013 by Mjhussain (1 review written)

I insured my daughter through ENDSLEIGH as they were the cheapest quote in April this year. After 3 weeks they requested her graduation certificate. This was provided and three weeks later they stated that she had a claim made against her in 2009 for a car accident. They had not bothered to check the details as they did not relate to her. This week they rang to say that she had been involved in an accident in June and there was a claim for whiplash and repairs. My daughter is 22 years old and… Read Full Review

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