Endsleigh Car Insurance Reviews

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★☆☆☆☆
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Endsleigh Car Insurance

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Latest Reviews

★☆☆☆☆

“Find another insurer do not use this company ”

Written on: 27/08/2014 by OmarCannon98 (1 review written)

What a company do not use them after trying to sort out a minor detail they email me to say they have voided my insurance. Leaving me to try to find out why and sort it out now it just a nightmare trying to get insured with another company with them putting the policy as void the company we were insured with through the broker have no record of me or my policy details they say I am not insured by them but I have the paper work… Read Full Review

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★☆☆☆☆

“Worst insurance company EVER”

Written on: 21/08/2014 by Real2 (1 review written)

They are cons Just want to write off any car Give very poor initial valuations of your existing car to justify the 'write off' You then have to fight to try and get close to what your car is really worth They then do not go back to review whether the car should have been a write off based on the new closer to accurate valuation of the car They have an add on which is so important 21 day guarantee hire car, but they don't make it clear how important the add on is, as it is assumed by… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 18/08/2014 by Dave1984review (1 review written)

Had insurance for 6 weeks, changed from an older Mini Cooper to vauxhall astra. Therefore insurance should have been straight forward to change. They told us that the company we has used was not able to ensure more expensive cars as our mini was worth under £5,000 and astra £9,100. They proceeded to tell us we would have to cancel. Now we are £75 out of pocket due to the admin fee and hardly got any refund for the time left. The astra is in a cheaper insurance group and it shouldn't be… Read Full Review

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★☆☆☆☆

“Absolutely no use when in need of their help”

Written on: 17/08/2014 by Hall262 (1 review written)

My car was broken in to on a short break in Lille. Although my cover is fully comprehensive, including use in Europe, they gave me no help whatsoever. The rear window of my estate car had been smashed and several items removed. Endsleigh could not give any help in getting the glass replaced. Remember that the car would now be insecure. The best they could suggest was sort it yourself and claim when you get home. Thank goodness the hotel staff took more of an interest in their customers… Read Full Review

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Ciibudge's Comment

Written on: 17/08/2014

Hi Hall262,

Sounds like your experience with Endsleigh hasn't been particularly great. I've noticed the reason for going with them was down to them being the cheapest provider.

From looking online myself, I've seen Endsleigh coming up cheapest before, however, after speaking to them over the telephone about the policy being provided, I was less than pleased.

My advice to you for your renewal is to make a list of the benefits that are most important to you regarding car insurance and then ring up insurance company's so you can do a quotation and also ask questions about the benefits provided so you have a clearer understanding of the policy being sold to you.

Most of the insurance companies online will not care too much about telling you about the terms of each benefit, because unless you ask, they don't have to tell you. This reflects on the Sales team, their primary goal is to get your card number from you and set up the policy.

Regulations set by the Financial Conduct Authority make sure that customers are being looked after and insurance company's are treating you fairly, but they don't have to say anything unless you ask, so as far as you're concerned, you may be getting an absolutely fantastic price, with what seems like great benefits, when actually you're getting a price that reflects the quality of the product.

Would you buy Richmond sausages over Supermarket own brand? The majority of the time you get what you pay for. Use the phone not the internet.

CIIBudge
Cert CII
Senior Internet Sales Consultant

**Please note: I am not commenting on behalf of this company or any company on the market. I am commenting on my own behalf to offer advice to anyone I see having problems with insurance companies.**

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★☆☆☆☆

“AVOID LIKE THE EBOLA VIRUS”

Written on: 06/08/2014 by Jayden466 (1 review written)

This company are the insurance version of the Ebola virus. Absolutely disgraceful attitude by all the member of staff i spoke to on the phone . Spent upwards of £30 on phone calls for an accident which was not my fault. Left on hold for 20 minutes at a time, passed around like a parcel and then nobody knew what was going on. Told me they would pone back and nobody bothered. An absolute joke of a company. Found out that it took over TWO WEEKS for my claim to be acted on from the time I… Read Full Review

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★☆☆☆☆

“Complete rip off service!!”

Written on: 22/07/2014 by Kolten459 (1 review written)

Took out Eindsleigh car insurance 6 weeks ago.Paid £225. Sold our car yesterday. As we do not have another to move the insurance to Eindsleigh cancelled our policy and are refunding just £59!!! This is due to a shocking £75.00 cancellation charge (apparently that charge from 1 day and dont even give u a 14 day cooling off period either) and the fact that any optional extras ie courtosey car, legal insurance etc are non-refundable!! Their terms and conditions and customer service stinks and… Read Full Review

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★☆☆☆☆

“Constantly Lying!”

Written on: 21/07/2014 by Rileyv159 (1 review written)

In an accident that wasn't our fault, the car was taken away by the highways agency and Endsleigh ensured our car would be collected and taken to a safe location. First they said our car was going in for repair, then it had been scrapped, wouldn't give us the valuation of the car etc. It was then discovered that they NEVER collected the car and had been sold on! This should have been an easy case but lies and incompetence has meant we have no car, no money and still no communication with… Read Full Review

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★☆☆☆☆

“Can't be trusted”

Written on: 17/07/2014 by Bria352 (1 review written)

My Endsleigh policy was coming up for renewal and I wanted to shop around to check that the price wsa OK. When I checked the renewal documents, there was no mention of how many years no claims discount I have. So I called them, only to be told they wouldn't send it unless I cancelled my policy before the renewal or waited for it to expire (giving me no time to shop around). They are trying to force you to stay with them. Don't trust them! I hate to imagine how they would be if you had to… Read Full Review

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★☆☆☆☆

“Absolute thiefs”

Written on: 03/07/2014 by Cookkw46 (1 review written)

They claim to have sent you documents to sign when they haven't and they go into your account video permission and debit money. They have very bad customer service and also very unhelpful… Read Full Review

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★★★☆☆

“Confusing and Unclear”

Written on: 22/06/2014 by Zairez399 (1 review written)

I was insured from 2012 to 2013 with Endsleigh who were at the time my cheapest quote. Though they arranged things quickly, when the time of renewal came they quoted me a higher price than what I had been offered online by them. After a phone call they explained why it was slightly higher. At the time of renewal they sent me the documents for a renewal price that was lower than discussed on the phone. I was entitled to a lower price however they decided to continue to charge me the higher… Read Full Review

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★☆☆☆☆

“Total Rip off”

Written on: 16/06/2014 by WhiteBall (1 review written)

I have been with Endsleigh 6 years for car insurance. On this years car insurance renewal they assured me they had checked the 'whole of the market' but a few weeks after renewing my friend questioned the amount I was paying, When I checked I discovered I was indeed paying TWICE the amount of many other quotes with the same criteria + decent alternative insurers. Even with Endsleigh's cancellation fees I am still better off starting again. They have just lost a loyal customer and don't seem to… Read Full Review

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★★★★★

“What an amazing car insurance company”

Written on: 04/06/2014 by toni01902 (1 review written)

Well I went with Ensleigh because of their staff and how helpful they were but as I said at the time, we hadn't made a claim. My son had an at fault accident, however, they were extremely amazing, so helpful, concerned & brilliant with step by step information, 11 days later it was all sorted and settled, their customer service was 1st class, I have read other reviews but and am taken back with comments of unhappiness, we would give them the thumbs up, you couldn't be with a better insurance… Read Full Review

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★☆☆☆☆

“1 month to repair a broken screen phone.”

Written on: 06/05/2014 by herbsc (1 review written)

1 month to repair a broken screen phone. seriously? 1 month???? this company is a joke… Read Full Review

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★☆☆☆☆

“Sleezy and unprofessional ”

Written on: 29/03/2014 by Nielsen220 (1 review written)

I went with them because they were cheapest - A short time later they called me saying my premium had gone up because there was a non fault incident many years ago - there was no incident or clam btw. Customer services kept calling the wrong phone number then threatened to cancel my policy, after many calls, emails and letters they realised the mistake ....yet they still charged me £40 extra - not sure why??? Then when it came to renewal they were over £120 more.... needless to say after… Read Full Review

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★☆☆☆☆

“Will Never Recommend Even To My Enemies”

Written on: 26/03/2014 by Tremenator (1 review written)

Got covered with Endsleigh after they offered me a discount for being a graduate. Had an accident 6 months into the policy which the other driver was liable but the whole time Endsleigh treated me like dirt and were not interested in my needs. Read the small print regarding courtesy cars because they will use any trick they can to avoid giving you one. They wanted to write off my car before even inspecting it and offering a below market value which is still being disputed now. Car was disposed… Read Full Review

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★☆☆☆☆

“young drivers !”

Written on: 19/02/2014 by danceharvey (1 review written)

Very expensive for young drivers but terrible customer service, they rip young drivers off everyway they can ! Terrible when it comes to making a claim, 3 weeks down the line still waiting to be settled and they value your car natiinwide and tell you that you can replace the car for the pittence they offer you if you travel over 100 miles to buy a new one ! Also when my son was 17 his policy was £3,000 the day if his 18th birthday his policy was found online for £,1800 what difference does… Read Full Review

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★☆☆☆☆

“Absolute waste of time”

Written on: 17/02/2014

This company is a joke! Every time I ring (because nobody ever call me) they have no idea about my claim or any details regarding it and I have to go through the whole thing again. I have been passed from person the person each which seems as incompetent as the next. I have courtesy car cover but, still11days after the incident, no car! I they are the most unhelpful company that I have ever dealt with and would fully recommend that you stay well away… Read Full Review

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★☆☆☆☆

“Simply disgraceful”

Written on: 31/01/2014 by afolabi (1 review written)

Endsleigh's operations is managed by Quindel and service from both parties is just appauling. my car got broken into and a gadget stolen. Paid £70 excess to sort out the shattered driver's side window and told to call back after the window was sorted to deal with the stolen item. called back days later and neither endsleigh nor quindel could sort out the issue. I was passed through between both companies several times for over 30mins and nothing was done, each saying the other company deals… Read Full Review

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★☆☆☆☆

“Very unhappy with service.”

Written on: 05/11/2013

4 months ago I was involved in an accident involving another driver in the wrong lane turning into the rear side of my car. I expected this would be a fairly simple claim but clearly I was wrong. 4 months later and I am no closer to having this claim resolved after numerous calls and letters to Endsleigh. Firstly, when I reported the claim I was bounced around at least 5 different companies who act on behalf of Endsleigh, this was very confusing as I did not know who to deal with and… Read Full Review

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★☆☆☆☆

“pooor woulf never recomend”

Written on: 20/10/2013

Useless company,I wouldn't recomend to any one , useless bunch off mugs… Read Full Review

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