Endsleigh Car Insurance Reviews

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Endsleigh Car Insurance

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Latest Reviews

★☆☆☆☆

“Avoid at all costs!!!”

Written on: 18/08/2015 by Maevem259 (1 review written)

Had an incident in march which resulted in my car getting written off, the price they offered me for the car was 1/3rd of what its actual value is. i asked if i provide proof of other similar vechiles for sale could they at least come up a little bit, they said this was fine, i provided over 15 example to them, they then took a month with no contact whir they "reviewed" the evidence i sent them and decided on the price. after a month i called them and that hadn't even bothered to look at them… Read Full Review

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★☆☆☆☆

“Terrible ”

Written on: 16/08/2015 by KyraKeegan (1 review written)

Don't even think about using this company. They have caused us so much stress from an accident that was not even our fault… Read Full Review

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★☆☆☆☆

“shockingly bad. don't touch”

Written on: 10/08/2015 by O'Reillyip1950 (1 review written)

I have at least 4 sides of A4 paper of logged calls to this company. I have a catalogue incidents from Endsleigh since taking out insurance they even at one stage claimed my car wasn't insured with them and they had the wrong car (my old car) details on their system even though I had a cover note. I cannot describe the amount of stress I've had with this company over such a small issue. I could write a book of all the things Endsleigh have not done to manage my accident and not once have I had… Read Full Review

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★☆☆☆☆

“Worst insurance company ever”

Written on: 09/07/2015 by Javjav (1 review written)

This is by far the worst insurance company ever. Their customer service is absolutely shocking never come across a company with such bad customer service. Had somebody bump into me very minor bump no injuries not write off very very minor dent and scratch. called insurance company who were very unhelpful advised will pass to claim handlers silverbeck rymer solicitors to get my car repaired 4 months down the line no letter no response nothing called them up and was advised solicitors not even… Read Full Review

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★☆☆☆☆

“Terrible communication”

Written on: 30/05/2015 by Edwardskj426 (1 review written)

Car got written off after just a few bodywork dents/scratches and without contacting me they arranged for a scrap yard to collect it from the garage. Very stressful time trying to contact them and the garage to stop this from happening. Eventually got my car back and was able to get it fixed privately for just a few hundred pounds, about 10% of what they had claimed it would cost. This was 6 months ago and am still yet to hear if my excess has been recovered. Spent a fortune in phone calls over… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 02/05/2015 by BernardFitzsimmons150 (1 review written)

Do not buy any insurance from one call a total waste of time a real tuck up… Read Full Review

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★☆☆☆☆

“endsleigh is terrible”

Written on: 22/04/2015 by loyal31 (1 review written)

i was insured with endsleigh company for 7years but despite requesting my no claims to be protected there has not been any outcome.They charged me the same amount of money that i paid from when i was a new driver to currently. customer service is terrible. The assistants have no clue and everytime i tried to request for a no claims bonus protection they wanted me to take a new insurance policy. i then took out a new policy but the no claims bonus was still not included. i rang them a year… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 24/03/2015 by London226 (1 review written)

I cannot explain how awful this company is. First of all asking for proof of claims that no one on the police has had. Then being told one thing by one advisor and something else by another. Evidence requested to confirm that I am student, get the distinct impression nothing said is believed... Whatever happened to 'upmost good faith''?. Luckily before I went back to university I worked for a large insurer for 4 years so have a good understanding of the process. But endsleigh are nothing but… Read Full Review

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★☆☆☆☆

“Never been treated so badly!”

Written on: 16/03/2015 by LayneTobin (1 review written)

After having an accident, I made a claim to Endsleigh. It is now two weeks after the accident and they still have not given me a verdict on the car. I have been told several different things off different people, and been promised for somebody to ring me back daily in which they never did. They have not given me a courtesy car, so I am currently paying insurance for a car I do not have- I have no mode of transport and cannot get to work. They have failed to communicate with me and overall there… Read Full Review

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★★★★☆

“Cheapest quote but expensive to cancel or change.”

Written on: 13/03/2015 by lilia_fellini (3 reviews written)

We got the cheapest quote with Endsleigh for our old banger (£220), so went with them. We had to change the vehicle after a month - and had been quoted £300 additional premium + £25 admin charge.This is to change from a 1.3 litre KA to a 1.6 family Renault Scenic (a saver and a newer car of approximately the same value and hardly a big engine). Even their online quoting system came up with less than that, but they won't match. In the end it was cheaper to cancel the policy (having paid a… Read Full Review

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★☆☆☆☆

“WORST INSURANCE COMPANY”

Written on: 17/02/2015 by Mrcloonty (1 review written)

This has to be the very worst insurance company in the world, there customer service is terrible, 5 hrs and counting, and this is just on hold in the last two weeks trying to get a policy query sorted out after an accident.. Have spent 7 hrs in total to these people, all unhelpful, poorly trained, just shocking experience, and now I'll have to cancel my insurance with them, I dread the thought off it all… Read Full Review

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★☆☆☆☆

“Rip Off Company!”

Written on: 13/02/2015 by ubReed211 (1 review written)

I paid for my insurance 3 week ago and today they deducted £50 off my account without giving any reasons and can't get it back from them and also they are threatening me that they will cease my policy and all that again for no reason. Disgusting company never dealt with such of company them rip off bastards… Read Full Review

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★☆☆☆☆

“BEWARE”

Written on: 06/02/2015 by Sharpkr322 (1 review written)

I had a fully comprehensive insurance yet when l had a non-fault accident l was supplied with car that was lower standard than mine and the repair still is not completed over three week later. My car is not a specialist or collectors vehicle. The damage was a rear end bump. The communication from the company is poor. The only communication is from the legal team who are more interested in making money from a personal injury claim. I cancelled this over three times with them yet they still… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 26/01/2015 by IlianaFisher (1 review written)

PLEASE try to avoid this car insurance, I have been involved in a car accident 3 months ago and they are still looking at whether to fix or write off my car. They did not give me a courtesy car as it might be a writeoff. now they are holding a car which is worth just over 30k and I have paid for 3 months insurance and don't have a car.LEARN FROM MY MISTAKE AND AVOID THIS INSURANCE… Read Full Review

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★☆☆☆☆

“I would never insure with this company again”

Written on: 19/01/2015 by Candine (1 review written)

Every time I have changed the details on my policy; moved home , new job, new car they charge £25. The reason is so they can pay their staff. I think this absolutely disgusting when it takes a few minutes to update details on a computer system. They even tried to charge a further £25 when I had already paid, the assistant didn't see I had paid on the screen. Good job I refused other wise they would of had yet another £25 out of me, on top of the policy i've paid for. No, I would never insure… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!! Even if they the cheapest”

Written on: 16/01/2015 by 428Abernathy (1 review written)

My wife was involved in a none fault accident after being rear ended in traffic....rang than to inform and got off to a flying start..they got the car recovered sorted out hire car all within a few ours....the 3 party insurance company signed of accepting liability.....brilliant....this was Friday night sat morning. Though informing me that it was all done on a credit basis so I pay nothing and they reclaim all costs from 3rd party. So nothing till Monday as body shops closed well that's fair… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!!”

Written on: 15/01/2015

Worst customer service I have ever experienced. Had a non fault accident with the 3rd party admitting liability yet had to wait 12 weeks for the claim to be finalised. Following this they have helped themselves to £139 from my debit card without informing me that they were going to do this. Reason given is due to my policy been cancelled when THEY have written off the insured vehicle. Absolutely awful company that need taking into hand as they are preying on innocent people. I'm not intending… Read Full Review

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★☆☆☆☆

“rubbish ”

Written on: 09/01/2015 by KinsleyDavies438 (1 review written)

Should not be allowed to trade.sent a letter 24 december to tell me they wanted more info on no claims bonus,sent old policy then they emailed me new years eve and canceled my insurance and keep 95 pounds as a cancellation fee. This is over 3 weeks of taken out the policy. Be warned… Read Full Review

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★☆☆☆☆

“They help themselves to any amount of money they feel...”

Written on: 22/12/2014 by Tennant73 (1 review written)

They help themselves to any amount of money they feel like- cancel DD and they'll raid the card. Avoid… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!! ”

Written on: 18/12/2014

Avoid this company at all costs. We have paid out twice what the yearly premium was due to their "Admin Charges". 1 DD bounced and they charged us over £100 in fees and cancelled policy, which was only £213 for the year. Paid initial deposit with debit card and then changed bank accounts and monthly payments were coming out of another account. When they tried to take over £100 out of the account the bank refused so they took it out of the debit card account which was not even… Read Full Review

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