Endsleigh Car Insurance Reviews

Click here if this is your business
★☆☆☆☆
1.4 / 5
133
15% of users recommend this
Click here if this is your business
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Endsleigh Car Insurance - Ask a question now

Media Gallery for Endsleigh Car Insurance

Endsleigh Car Insurance

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“endsleigh is terrible”

Written on: 22/04/2015 by loyal31 (1 review written)

i was insured with endsleigh company for 7years but despite requesting my no claims to be protected there has not been any outcome.They charged me the same amount of money that i paid from when i was a new driver to currently. customer service is terrible. The assistants have no clue and everytime i tried to request for a no claims bonus protection they wanted me to take a new insurance policy. i then took out a new policy but the no claims bonus was still not included. i rang them a year… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolutely awful”

Written on: 24/03/2015 by London226 (1 review written)

I cannot explain how awful this company is. First of all asking for proof of claims that no one on the police has had. Then being told one thing by one advisor and something else by another. Evidence requested to confirm that I am student, get the distinct impression nothing said is believed... Whatever happened to 'upmost good faith''?. Luckily before I went back to university I worked for a large insurer for 4 years so have a good understanding of the process. But endsleigh are nothing but… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never been treated so badly!”

Written on: 16/03/2015 by LayneTobin (1 review written)

After having an accident, I made a claim to Endsleigh. It is now two weeks after the accident and they still have not given me a verdict on the car. I have been told several different things off different people, and been promised for somebody to ring me back daily in which they never did. They have not given me a courtesy car, so I am currently paying insurance for a car I do not have- I have no mode of transport and cannot get to work. They have failed to communicate with me and overall there… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“Cheapest quote but expensive to cancel or change.”

Written on: 13/03/2015 by lilia_fellini (3 reviews written)

We got the cheapest quote with Endsleigh for our old banger (£220), so went with them. We had to change the vehicle after a month - and had been quoted £300 additional premium + £25 admin charge.This is to change from a 1.3 litre KA to a 1.6 family Renault Scenic (a saver and a newer car of approximately the same value and hardly a big engine). Even their online quoting system came up with less than that, but they won't match. In the end it was cheaper to cancel the policy (having paid a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WORST INSURANCE COMPANY”

Written on: 17/02/2015 by Mrcloonty (1 review written)

This has to be the very worst insurance company in the world, there customer service is terrible, 5 hrs and counting, and this is just on hold in the last two weeks trying to get a policy query sorted out after an accident.. Have spent 7 hrs in total to these people, all unhelpful, poorly trained, just shocking experience, and now I'll have to cancel my insurance with them, I dread the thought off it all… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Rip Off Company!”

Written on: 13/02/2015 by ubReed211 (1 review written)

I paid for my insurance 3 week ago and today they deducted £50 off my account without giving any reasons and can't get it back from them and also they are threatening me that they will cease my policy and all that again for no reason. Disgusting company never dealt with such of company them rip off bastards… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“BEWARE”

Written on: 06/02/2015 by Sharpkr322 (1 review written)

I had a fully comprehensive insurance yet when l had a non-fault accident l was supplied with car that was lower standard than mine and the repair still is not completed over three week later. My car is not a specialist or collectors vehicle. The damage was a rear end bump. The communication from the company is poor. The only communication is from the legal team who are more interested in making money from a personal injury claim. I cancelled this over three times with them yet they still… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid”

Written on: 26/01/2015 by IlianaFisher (1 review written)

PLEASE try to avoid this car insurance, I have been involved in a car accident 3 months ago and they are still looking at whether to fix or write off my car. They did not give me a courtesy car as it might be a writeoff. now they are holding a car which is worth just over 30k and I have paid for 3 months insurance and don't have a car.LEARN FROM MY MISTAKE AND AVOID THIS INSURANCE… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“I would never insure with this company again”

Written on: 19/01/2015 by Candine (1 review written)

Every time I have changed the details on my policy; moved home , new job, new car they charge £25. The reason is so they can pay their staff. I think this absolutely disgusting when it takes a few minutes to update details on a computer system. They even tried to charge a further £25 when I had already paid, the assistant didn't see I had paid on the screen. Good job I refused other wise they would of had yet another £25 out of me, on top of the policy i've paid for. No, I would never insure… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs!!!! Even if they the cheapest”

Written on: 16/01/2015 by 428Abernathy (1 review written)

My wife was involved in a none fault accident after being rear ended in traffic....rang than to inform and got off to a flying start..they got the car recovered sorted out hire car all within a few ours....the 3 party insurance company signed of accepting liability.....brilliant....this was Friday night sat morning. Though informing me that it was all done on a credit basis so I pay nothing and they reclaim all costs from 3rd party. So nothing till Monday as body shops closed well that's fair… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs!!!!”

Written on: 15/01/2015

Worst customer service I have ever experienced. Had a non fault accident with the 3rd party admitting liability yet had to wait 12 weeks for the claim to be finalised. Following this they have helped themselves to £139 from my debit card without informing me that they were going to do this. Reason given is due to my policy been cancelled when THEY have written off the insured vehicle. Absolutely awful company that need taking into hand as they are preying on innocent people. I'm not intending… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“rubbish ”

Written on: 09/01/2015 by KinsleyDavies438 (1 review written)

Should not be allowed to trade.sent a letter 24 december to tell me they wanted more info on no claims bonus,sent old policy then they emailed me new years eve and canceled my insurance and keep 95 pounds as a cancellation fee. This is over 3 weeks of taken out the policy. Be warned… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“They help themselves to any amount of money they feel...”

Written on: 22/12/2014 by Tennant73 (1 review written)

They help themselves to any amount of money they feel like- cancel DD and they'll raid the card. Avoid… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Avoid at all costs!!!! ”

Written on: 18/12/2014

Avoid this company at all costs. We have paid out twice what the yearly premium was due to their "Admin Charges". 1 DD bounced and they charged us over £100 in fees and cancelled policy, which was only £213 for the year. Paid initial deposit with debit card and then changed bank accounts and monthly payments were coming out of another account. When they tried to take over £100 out of the account the bank refused so they took it out of the debit card account which was not even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best insurer out there!”

Written on: 17/12/2014 by MuhammadMalone (1 review written)

If you're a student looking for car insurance this is perfect! Endsleigh has always beat competitors by hundreds of pounds for me. Their customer service is excellent and their renewal price is actual cheaper than comparisons! As ive always had my renewal a around 300 pounds more expensive with other companies. Will be staying with them for a very long time… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Gemmaleighparkinson's Comment

Written on: 27/01/2015

Did they make you use premium credit

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Worst company ive ever used”

Written on: 13/11/2014 by Smith414 (1 review written)

started my policy in October 2014 - started getting loads of documents through telling me i had to set up my "finance" - erm what finance. Extremely confused as to why a company was emailing me asking me for my bank details, i had to call endsleigh to check it was genuine. They explained they use an external company to manage monthly payments. So i sign up to this company giving them my details, for which they tell me i am asking for the total amount of credit of £700 - confused, i then have… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“this insurance firm use a company called tcs claim...”

Written on: 12/11/2014

this insurance firm use a company called tcs claim handlers, who use g4s to investigate your claim if your vehicle gets stolen, i had my vw camper van stolen a few months ago, and i have had nothing but pure stress ever since, they acuse you of fraud as soon as you ring them up, they make appointments to see you and dont turn up, they go to your local pub and tell total strangers your buisness, they lose your vehicle documents, and then ask you why you have not sent them, i have now instructed… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Snakes the lot of them”

Written on: 01/11/2014 by 235Wilson (1 review written)

having had to claim with Endsleigh, i can say they are the biggest snakes i have ever met, their communication is awful. they will try anything they can to not give you money your entitled to by delaying your claim as much as humanly possible. and they will try anything to get month off you. they do not care about customer satisfaction. they claim to be for students and young drivers only so they can prey on the inexperianced. AVOID AT ALL COSTS… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not use this company”

Written on: 24/10/2014 by Ravenv157 (1 review written)

Just cancelled two car policys ( mine & wife) cost me £150 !! . The insurance 'expert' had the nerve to suggest that after this 'cancellation fee' it would not be cheaper to change insurers. It still is so there! Getting better cover with a proper company. YOU HAVE BEEN WARNED… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“charge you for everything ”

Written on: 18/10/2014 by 171Manning (1 review written)

Worst possible insurance I've ever had. I've had a vauxhall corsa 1.2 petrol. Unfortunately someone broke into it and ruined immobiliser and steering column. When I spoke to the endsleigh customer service they said excess is £500 for that. I've decided to get it fixed privately and sold it. Now I've got a Volvo s40 1.9 diesel before buying it I've checked online how much it costs to insure and it was about £20 more every month than what it used to be, when I called the customer services to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview