One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554 012
★★★★☆
4.1 / 5
14762
83.6% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

Media Gallery for One Call Car Insurance - www.onecalldirect.co.uk

One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★☆

“Good quality service.”

Written on: 31/08/2016

Good quality service, very efficient, with no fuss… Read Full Review

Report this review
★★★★★

“Apart from the length of time to wait on the phone...”

Written on: 31/08/2016 by Blainef14 (1 review written)

Apart from the length of time to wait on the phone 24th in line a 50 minute wait i put the phone down 50 minutes later i phoned back it was answered straight away it was a pleasure to talk to the young lady she was so helpful and polite my query was sorted out with in minutes . Thank you… Read Full Review

Report this review
★★★★★

“Sorting out queeri ”

Written on: 31/08/2016 by Crockettxb339 (1 review written)

My experience was very good sorted everything out for me quickly and efficiently and had a very pleasant and friendly manner… Read Full Review

Report this review
★★★★★

“Quick and Efficient ”

Written on: 30/08/2016 by Saffaron01 (1 review written)

Very busy on the phone lines but not too long to wait. Query was dealt with fast and efficiently all questions answered and not rushed. I will certainly lyrics recommend to family and friends… Read Full Review

Report this review
★★★★★

“Cheap as chips ”

Written on: 30/08/2016 by Lemonslice (1 review written)

I wanted good quality cheap insurance this will be the second year with them no problems, if there cheaper again next year I will stay with one call… Read Full Review

Report this review
★★★★★

“Extremely helpful ”

Written on: 30/08/2016 by JoMo50 (2 reviews written)

The call guys were very helpful.I didn't have to wait too long either to get through… Read Full Review

Report this review
★☆☆☆☆

“Avoid”

Written on: 30/08/2016 by MaddisonHaley182 (1 review written)

Twice charged me a penalty for alleged non-disclosure of an incident. Got the first one refunded just couldn't be bothered the second time. Watch out for the auto renewal, wanted to charge me £240 more than a directly comparable alternative quote. Call center seem to have difficulty dealing with cancellations, I am on hold (20 min so far) as I type this but they insist you telephone, no online, email or written way to cancel. Avoid… Read Full Review

Report this review
★☆☆☆☆

“Avoid”

Written on: 30/08/2016 by MaddisonHaley182 (1 review written)

Twice charged me a penalty for alleged non-disclosure of an incident. Got the first one refunded just couldn't be bothered the second time. Watch out for the auto renewal, wanted to charge me £240 more than a directly comparable alternative quote. Call center seem to have difficulty dealing with cancellations, I am on hold (20 min so far) as I type this but they insist you telephone, no online, email or written way to cancel. Avoid… Read Full Review

Report this review
★☆☆☆☆

“Very high Charges”

Written on: 30/08/2016 by sallyb478 (1 review written)

I wanted to change my car insurance from social, domestic, pleasure to include business use. The charge is nearly £60 which includes an admin charge of £39! Really...for changing a small thing? Then I queried about cancelling policy..bearing in mind I have paid in full till Jan 2017. They would kindly refund £44. My insurance was over £300. I have car and home insurance with One Call - but won't be renewing either. … Read Full Review

Report this review
★★★★★

“Sm4 review”

Written on: 30/08/2016 by Clairewhysall24 (1 review written)

Wait for call to be answered wasn't too excessive at 11 minutes. Was updated regularly where I was in the queue. Call answered friendly and politely. Happily answered questions and was as helpful as could be… Read Full Review

Report this review
★★★★☆

“Policy Renewal ”

Written on: 30/08/2016 by djPatterson369 (1 review written)

All the instructions were straight forward and the online person (PG.1) was excellent and cleared up any issues we needed clarification on, first time I have used this company and I would certainly use them again. Regards… Read Full Review

Report this review
★★★★☆

“One Call Car Insurance”

Written on: 29/08/2016 by seesawcraft (1 review written)

JR3 helped me to sort car insurance. He was extremely helpful and patient. Never once was I made to feel like an numpty as happened with some others that I phoned for quotes - insurance isn't my job, so why am I expected to understand them when they spew out all their information!? This was certainly not the case with JR3 and I would commend one call insurance for their courtesy to customers… Read Full Review

Report this review
★★★★★

“efficient customer service”

Written on: 29/08/2016 by airbus330 (1 review written)

Bank Holiday Sunday, so not expecting a lot! Spent a few minutes in the line, Agent was polite, clearly spoken and cleared up a hiccup in placing my policy on cover. Nice, well done… Read Full Review

Report this review
★★★★★

“changing my car”

Written on: 29/08/2016 by bqCooper108 (1 review written)

great deal of help from your staff coudent have been better thanks a lot… Read Full Review

Report this review
★★★★★

“Excellent service would recommend to others”

Written on: 29/08/2016 by Nasheen.kaysan (1 review written)

I throughly recommend your services today my issue was dealt with quickly and efficiently and both the operatives were very polite thank you once again.only issue I would recommend is waiting time when getting connected to a representive… Read Full Review

Report this review
★★★★☆

“renewal”

Written on: 29/08/2016 by msFallon237 (1 review written)

HELPFUL RENEWAL WITH LOTS OF ADVICE. NOT THE CHEAPEST BUT VERY GOOD LEVEL OF COVER GREAT SERVICE FROM SM4… Read Full Review

Report this review
★★★★☆

“great”

Written on: 29/08/2016 by Lilat252 (1 review written)

He was one member of the team i would recommend he was straight to the point professional and delievered a great service… Read Full Review

Report this review
★★★★★

“call to one call”

Written on: 29/08/2016 by YosefCarney (1 review written)

I called to change my address. The person I spoke with was very helpful and was well mannered. The process was quick and easy to do… Read Full Review

Report this review
★☆☆☆☆

“Rip-Off Merchants Car Insurance”

Written on: 29/08/2016 by 458O'Grady (1 review written)

I called hours after taking out a car insurance policy online read the T+C's that relayed to cancellation. Saw there was a 14 day cooling of period by which I may be charged £7.50 if I changed my mind. I did have a change of heart and called your service centre and spoke to an agent who explained that there was a £49 penalty charge that the company were within their rights to impose if I wished to cancel. I thought great that to me sounds like it is discretionary and as I had only taken out… Read Full Review

Report this review
★★★★★

“Worth a Look at One Call”

Written on: 29/08/2016

Have been with One Call Insurance for 6 years now. I was at the same school as the Owner, and he supports/owns his local town. I gave One Call a chance and have not been disappointed. Relatively easy service, get a reminder, give them a quick call with my details, 5 minute chat and all done. Good friendly service, like anyone I would like to pay less but I feel I pay a reasonable price for my Porsche… Read Full Review

Report this review
overview