One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.7 / 5
72.7% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★☆

“On the ball”

Written on: 25/10/2014

Great customer service. New update of insurance cover is always on-time. preference to upload or receive paperwork in post - great idea. Overall, for the period of time I have used their service cannot fault them and have had no reason to complain! Will continue with them if the price remains as good as it has been over the years!… Read Full Review

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★★★★☆

“LB6 has infinite patience which is just as well to be...”

Written on: 25/10/2014 by DaniaDalton247 (1 review written)

LB6 has infinite patience which is just as well to be able to complete all the necessary patter and create an acceptable policy. However,the background noise at her end made the dialogue very difficult!… Read Full Review

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★★★★★

“Excellent Service”

Written on: 25/10/2014 by RaphaelClancy337 (1 review written)

Excellent customer service, very efficient and quick. Excellent breakdown of insurance cover. Changing details and renewing was very easy. Will recommend to all… Read Full Review

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★★★★★

“new business”

Written on: 25/10/2014 by SageJohnston (1 review written)

I am not computer savvy the agent helped me through my queory and i came away with a lower excess… Read Full Review

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★★★★☆

“quick, relaiable service”

Written on: 24/10/2014 by 126Alvarado (1 review written)

I almost forgot to renew but noticed an email I had from Onecall saying I had renewed automatically. Saved me worrying about cover, I had already checked the price o comparison sites and they were very competitive… Read Full Review

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★★★★★

“one call is tops”

Written on: 24/10/2014 by woxymusic (1 review written)

no problems with any one from one call insurace company since i first went with there car insurance, staff are always very polite also caring and helpful and are always make sure you know what you are getting for your money. the staff help to make sure you understand every thing about your policy as well, even if i get a higher renewal price that higher than insurance from another company on a comparison site then one call try to beat that price and if they dont beat the cheapest price on the… Read Full Review

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★★★★☆

“Quick and easy”

Written on: 24/10/2014 by mrau2000 (1 review written)

Simple, straight forward & efficient service (spoke to KW9), short telephone wait times, and great value… Read Full Review

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★☆☆☆☆

“Disgruntled 72 year old”

Written on: 24/10/2014 by Aaden422 (1 review written)

Just informed one call about change of address, told it would cost £60.87 to do so.Alsochanged my car from an 1800cc to a 1400cc told it would cost a further £40.00 to change and my insurance would also increase.I have never made a claim in over fifty years of driving… Read Full Review

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★★★★☆

“car insurance renewal”

Written on: 24/10/2014 by mel1601 (1 review written)

Everything went smoothly and efficiently, this was my second call to change a debit card number as the first person informed me that the premium would be removed from my account immediately. I do not understand why this is so, I phoned early to advise of change of card to help one call, not to pay several weeks early ! Thank you KW9 for a pleasantly handled interview… Read Full Review

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★★★★★

“only the best”

Written on: 24/10/2014 by slingerflynavy (1 review written)

Best service great understanding of needs Overall an outstanding company… Read Full Review

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★★★★☆

“no nonsense”

Written on: 24/10/2014 by mrsmeldrew2 (1 review written)

i spoke to KW9 and the transaction was very straightforward, i think it is best to contact one call at the week end as trying to get hold of an operative after 7p.m. is impossible. £30 renewal fee is highway robbery… Read Full Review

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★★★★★

“What a relief!”

Written on: 24/10/2014 by Skylerq471 (1 review written)

I have just changed my car insurance to One Call and am so relieved that I have. Thomas Dunn was the Quality Control Enquiries Advisor who helped me sort out an online query and he was fantastic. I received all the information I needed and he emailed the relevant links to documentation as I was speaking to him, and explained how to obtain it using my PIN code. He also explained how to get proof of my No Claims Discount and how long I had to provide it to One Call. I am very impressed with… Read Full Review

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★★★★☆

“efficient and informative”

Written on: 24/10/2014 by HarleyFinnegan179 (1 review written)

Efficient and informative renewal with AA2.Everything sorted out thoroughly and when the line went dead on my mobile my home phone rang almost straight away to continue the transaction...some companies would have taken hours to 're contact the caller from past experience… Read Full Review

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★★★★☆

“Renew home insurance”

Written on: 24/10/2014 by dixonv (1 review written)

I would give 5 stars to the company but the letter they sent stated the renewals office was open 9-5.30pm. When I rang this morning I was told it was now until 8pm. Having said this the person I spoke to was very helpful and renewed my insurance straight away.Friendly and efficient… Read Full Review

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★★★★★

“first class quote and service thanks AA2 ”

Written on: 24/10/2014 by Natalee72 (1 review written)

first class quote and service thanks AA2… Read Full Review

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★★★★★

“Problem solved quickly.”

Written on: 24/10/2014 by Taylorsm1984 (1 review written)

CE2 responded to my e-mail very quickly and sent the documents I requested… Read Full Review

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★★★★★

“fantastic customer service”

Written on: 24/10/2014 by tpBruce240 (1 review written)

Writing review on behalf of my mother. Ag3 dealt with home insurance the young girl helped her to understand the policy and got her a great deal. Shall be going directly to them myself in january. What a lovely girl. Kind regards one call Mr swift… Read Full Review

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★★★★★

“Per ardua ad astra”

Written on: 23/10/2014 by jech (1 review written)

My initial call was with a person, who verified details from my online application. However,gremlins affected the transaction:I could not get access to the secure payment system. Subsequently I spoke with another person, but the payment system was not yet restored. Eventually I spoke with Vicky, who re-confirmed my statements and completed the transaction. ALl the people I dealt with were helpful, knowledgeable and patient. Background vibes created the impression of a dedicated, happy workforce… Read Full Review

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★★★★★

“Friendly and knowledgeable”

Written on: 23/10/2014 by 1mbr1ann0w (1 review written)

A fast answer (minimum queuing time when I phoned during the lunch hour) and an immediate impression that the advisor knew what she was talking about. Couldn't quite make up her mind whether to use my first name or call me sir but, heh, I don't think that's a big problem. She was fast and efficient and, while it seems a pity to sum up this staff member in so few words - fast, efficient, friendly, knowledgeable - I'm guessing that's just about all you could ask for. Top class KW9… Read Full Review

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★★★★★

“enquiry of renewal”

Written on: 23/10/2014 by semmens1 (1 review written)

excellent and very quick to acknowledge enquiry very impressed by KW9… Read Full Review

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