One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.6 / 5
70% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★☆☆☆☆

“Keep taking money when we refused policy.”

Written on: 22/07/2014 by 1991Regan (1 review written)

We had a policy with them for 1 year. We refused the quote for the next year. They keep starting up a direct debit and taking £47.04 each month. We stop the direct debit and our bank retrieve the money and they start it up again. We keep getting letters from creation saying we are in debt. The policy is not active. This could affect our credit rating. How the hell we can stop them god only knows. One department does not speak to the other. They must be acting fraudulently to be stealing our… Read Full Review

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★★★★☆

“HOUSE AND CONTENTS”

Written on: 21/07/2014 by cjLee302 (1 review written)

Was happy to accept a quote from AA2 who was pleasant and helpful in getting me a lower figure and better insurance than another insurer that I was contemplating taking out.Easy and simple,thank you… Read Full Review

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★★★★☆

“Nice and easy”

Written on: 21/07/2014 by Jonah1520 (2 reviews written)

Good service , easy to talk to… Read Full Review

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★★★★☆

“Nice and easy”

Written on: 21/07/2014 by Jonah1520 (2 reviews written)

Good service , easy to talk to… Read Full Review

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★★★★★

“cheapest car insurance by far!”

Written on: 21/07/2014 by DaveHudson (1 review written)

was dealt with by a lovely lady called Jemma. polite, smart, helpful...AND...saved me a fortune, she got my quote down another 90 quid less than the online quote!...Im now with a new company, cheaper insurance and breakdown cover. These were miles cheaper than others I tried, including all the major "were the cheapest" companies… Read Full Review

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★★★★★

“Annua Review”

Written on: 21/07/2014 by HaidenMcDaniel (1 review written)

Very efficient service, took just minutes to renew and gave me a great renewal price… Read Full Review

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★★★★☆

“Extension of car insurance to cover European Travel”

Written on: 21/07/2014 by AlianaCarlson103 (1 review written)

The most recent contacy I had with the team at One Call was a much more satisfactory experience than the previous one. I had asked for an extension of cover to fully comprehensive for a trip to Europe. I had previously been advised that my policy only allowed for 3rd party cover and could only direct me to an alternate provider (BIBA) for an extension. However after I had closely examined the policy booklet I found that the cover could be extended on request The second operative that I spoke to… Read Full Review

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★★★★★

“brill”

Written on: 21/07/2014 by Taryn101 (1 review written)

so quick and easy to do , nice people at the end of a phone… Read Full Review

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★★★★☆

“Renew”

Written on: 21/07/2014 by 178Thomson (1 review written)

Took a while to get through on the phone, but had good service when my call was answered… Read Full Review

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★☆☆☆☆

“Total incompetance. No comunication by their departments. ”

Written on: 21/07/2014 by Eileen408 (1 review written)

Hard to get hold of. Refused renewal. Still took out money. When our bank got it back we kept getting letters from creation. They can not stop sending letters without One Call,s authority but they can contact debt collectors. Getting one call to do anything is impossible. Still ongoing. … Read Full Review

By Onecall-Insurance

Written on: 21/07/2014

Hi - I am sorry to hear that you are having problems with your account. If you can complete our contact form on the existing customer section on our website, we would be happy to assist you. Thank you, One Call Insurance.

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★★★★★

“Excellenr service”

Written on: 20/07/2014 by stulizan (1 review written)

I have been with One call now for 3 years and have never had any problems. This year was the first year I could get cheaper insurance but after speaking to them they reduced premium to near enough same price as other company. I have always found them helpful and reasonably priced. Site is easy to use and quick to get a quote. Would definitely recommend them to a friend or family member. There is nothing I did not like about One call insurance!… Read Full Review

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★★★★☆

“Completed Vectra Renewal ”

Written on: 20/07/2014 by hpHoward220 (1 review written)

Received renewal price through post, rang to ask for better quote. Happy to say AA2 was very helpful and was able to reduce the figure quoted but still with all the previous freebies etc. Happy to renew my car insurance with you. Liked that you were happy to try & obtain a better deal for me and having reduced my renewal price can't say there was anything to dislike… Read Full Review

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★★☆☆☆

“Waited nearly 3 months for refund”

Written on: 20/07/2014 by froggie509 (1 review written)

Great service taking out a new policy with them but problem came when I changed vehicles and requested a new quote. Quote was far higher than I could get elsewhere so decided to change companies. I requested a refund when I cancelled my policy on 19 January and was told at that time my refund would take 6 - 8 weeks to process even though I paid my premium in full immediately I took out cover! The refund never arrived and I had to chase it again, eventually it arrived on 17 April!… Read Full Review

By Onecall-Insurance

Written on: 21/07/2014

Hi - We are sorry to hear that you chose not to place your car insurance with us. Refunds do typically take 6 - 8 weeks to be received and we apologise that yours took seemingly longer. We hope that you will give us the opportunity to quote in the future. Thank you, One Call Insurance.

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★★★★☆

“LB6”

Written on: 20/07/2014 by Tysonr180 (1 review written)

good service,cheap quote,helpfull advisor,will use again… Read Full Review

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★★★★☆

“Excellent Customer Service - AA2”

Written on: 20/07/2014 by PatiencePutnam (1 review written)

Friendly professional service when taking out Home Insurance Policy. Very helpful and fast service. I will find out how good the insurance is within my next review… Read Full Review

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★★★★★

“Car Insurance ”

Written on: 20/07/2014 by EdenDawson274 (1 review written)

I talked to the advisor today regarding getting Car insurance, She was very helpful and gave me all details alongwith proper link, so that I can go in details. Thanks One Call… Read Full Review

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★★★★★

“One Call easy peasy”

Written on: 20/07/2014 by Popesj442 (1 review written)

Pleased with the ease of getting my next quote for my car Insurance, and they have kept the cost down "Great" I was expecting it to be high, like the previous insurers I have used in the past, even though I still had and have over 9 years no claims. So "Well Done ". Keep it low but a great cover and I will keep you for ever more… Read Full Review

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★★★★★

“Quick, straightforward”

Written on: 20/07/2014 by KamoraMurphy157 (1 review written)

Very easy to organise and they accepted my request NOT to auto renew. Unlike many providers One Call offered 24 hour call service. A comprehensive policy for buildings & contents at a reasonable price… Read Full Review

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★★★★★

“annual car insurance renewal”

Written on: 20/07/2014 by Butchermk99 (1 review written)

It was amazingly refreshing to deal with a highly professional agent. AA2 could not have been more helpful. Confident, knowledgable and polite I would recommend that my friends contact One call and ask for AA2 in person. Normally a tedious task, my renewal went like clockwork and AA2 displayed a cheerful and friendly demeanour throughout our conversation. many thanks and keep up the good work… Read Full Review

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★★★★★

“KW9 A very nice person indeed”

Written on: 19/07/2014

I had the pleasure of speaking to a person known as KW9 who was very pleasant and very helpful indeed it is nice to be able to deal with a transaction with such ease when someone is so helpful thank you again KW9 :)… Read Full Review

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