One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554269
★★★★☆
4.2 / 5
20184
85.6% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“great value amd service”

Written on: 27/07/2017 by Santiagoij349 (1 review written)

I WAS VERY PLEASED! I was quoted twice as much on other sites and got free breakdown etc and I had to update policy next day, because of personal plate issues etc. But staff very helpful understanding. … Read Full Review

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★★★★☆

“Very helpful service”

Written on: 26/07/2017

When I chose to call to change my car insurance cover, I spoke to a friendly member of staff who was helpful and efficient. Sometimes I like to speak to a person rather than go online. With a relatively short wait in a call queue, it wasn't long before it was all sorted. Very happy… Read Full Review

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★★★★☆

“PROOF OF NO CLAIMS”

Written on: 26/07/2017 by Sox3 (1 review written)

Although it took a little while to get through and numerous 'Press 1 for..' the person answered from the Home Insurance department. Not were I wanted to be but she passed me through to the correct department without fuss. The gentleman was polite, thorough and responsive. Just the service that I needed. Thank you… Read Full Review

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★★★★★

“Fantastic service from the call centre”

Written on: 26/07/2017 by Harperx1949 (1 review written)

Female agent was polite, friendly and understanding to my situation, the call was quick and covered exactly what I needed and got the job done! I would highly recommend to family and friends based on this call today. The call was answered quickly and straight through to the correct department. I would be happy to call again and deal with this company and would certainly consider taking another years insurance with them if the price is right!… Read Full Review

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★★★★☆

“transfer of insurance after write off ”

Written on: 26/07/2017 by lordsuperfred (1 review written)

helpful and explained fully the procedure , would be 5 stars however the intitial call took me to the wrong department , I needed customer service , something one call could look at would be to be able to transfer customers who land in the wrong department , rather than having to redial a different number and be kept in line for another 15 minutes , but once connected very smooth… Read Full Review

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★★★☆☆

“Insurance”

Written on: 26/07/2017 by Sutherland221 (1 review written)

Very competitive insurance quote.I have moved to this company now and have been very happy with the service provided by the contact teams which I have encountered.Just one negative point is that after taking out my policy I was expecting the first direct debit payment to be around a month after initial instalment, alas they tried to take the payment 18 days after commencement date of policy which was not good as it was not expected at this time.So be aware of first early direct debit payment… Read Full Review

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★★★★★

“New Quote”

Written on: 26/07/2017 by Willisgt444 (1 review written)

Very pleasant advisor, quick efficient and no time wasted. Really liked the fact that breakdown cover is included at a very affordable price… Read Full Review

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★★★★★

“ja9 ”

Written on: 26/07/2017 by Liamt282 (1 review written)

he was polite and friendly helpful and kind exelent… Read Full Review

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★★★★★

“Excellent service thanks ”

Written on: 26/07/2017 by Nicholsonwz438 (1 review written)

the person I dealt with was a pleasure to deal with thanks, very polite and knowledgeable… Read Full Review

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★★★★★

“Cange of reg number”

Written on: 26/07/2017 by Jacei115 (1 review written)

Speedy response. Number plate change dealt with by am5 very efficiently… Read Full Review

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★★★★★

“One Call means one call”

Written on: 26/07/2017 by NoelHouse388 (1 review written)

I wanted to change my car policy because I have just purchased a new car, it took a single call with JS2 and within a couple of minutes everything was sorted, excellent service, and I would recommend them to anybody… Read Full Review

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★★★★☆

“Van Insurance renewal”

Written on: 26/07/2017 by AedanMcHugh25 (1 review written)

Just had my first 'phone contact with One Call and spoke to a member of customer service staff. He was very polite, friendly and helpful. Only problem I found was the option menu at start of the call - just a bit difficult to understand. Otherwise - Well Done!… Read Full Review

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★★★★★

“payment date change”

Written on: 25/07/2017 by Ward441 (1 review written)

i phoned to ask if i could change the date of my monthly payment ja9 was very helpful and sorted it out for just how i wanted it thanks… Read Full Review

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★★★☆☆

“Helpful but harsh”

Written on: 25/07/2017 by bs257 (1 review written)

Have been a customer of one call for a few years now and contacted them to change car details. Car was older than the one I had sold but still 2Litre. Was surprised to be charged £54 extra which included admin for 1 month as my insurance is due to run out in 5 weeks. Hopefully new quote will be reasonable if not will look elsewhere. Rep on end of phone was helpful and professional… Read Full Review

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★★★☆☆

“Helpfull but not Happy”

Written on: 25/07/2017 by Thompsonmh349 (1 review written)

I phoned to remove my son from my car insurance policy assuming the premium would come down.Was told that the premium would be about the same even with me as only driver, plus I would have to pay £15 admin fee. Consequently left policy as it was and will try elsewhere for a quote… Read Full Review

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★★★★★

“Adding a person to policy ”

Written on: 25/07/2017 by Lena267 (1 review written)

Adding my daughter to my policy was so easy,the staff are so friendly & helpful on the phone, would definitely recommend One Call Thank you Claudia shaw… Read Full Review

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★★★★★

“JA9 WONDERFUL PERSON ”

Written on: 24/07/2017 by ashapatel (1 review written)

He is very helpful. I want to add my son's name in our policy he found best price. Excellent manner. friendly, very good person. make me everything understand. … Read Full Review

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★★★★★

“Ja9 was excelent in his manner & friendlness”

Written on: 24/07/2017 by frankyboy1959 (1 review written)

Couldn't fault Ja9 with his manner in which he assisted me in changing my policy details didn't take long to get through and complete business excelant service… Read Full Review

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★★★★☆

“the person I dealt with was very helpful. Good...”

Written on: 24/07/2017 by Addysonq15 (1 review written)

the person I dealt with was very helpful. Good customer service. Waited for me patiently while I went to get pen and paper… Read Full Review

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★★☆☆☆

“Poor quality customer service”

Written on: 24/07/2017 by GuillermoSchmidt (1 review written)

Customer agent is not very skilled. Strong accent and communication quality is not appreciable. Wordings and phrases are not so palatable. Well educated people speaks good quality of English. I am not at all happy… Read Full Review

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