One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.9 / 5
9636
78.7% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Friendly, polite and efficient service and at a price...”

Written on: 01/09/2015 by Prattrf130 (1 review written)

Friendly, polite and efficient service and at a price that can't be beaten. … Read Full Review

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★★★★★

“No hassle insurance swap.”

Written on: 01/09/2015 by AndyBannigan (1 review written)

Today i wished to swap my current car insurance onto a new purchase and with trepidation I phoned the One Call customer services and was delighted at how easy the whole procedure was. My swap over was made by a very pleasant young lady who answered all my questions and made life so easy to my full satisfaction. I found this young lady very professional in her knowledge and dealing with my case, I would recommend One Call to my fily and friends on the dealings I've had today… Read Full Review

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★★★★★

“Only positive comments”

Written on: 01/09/2015 by AlanPrice123 (2 reviews written)

Today I needed to amend my policy and initially thought it would be a laborious task but to my surprise and with the fabulous aid of _nk3_ it was a quick and painless process. Thanks for all your help… Read Full Review

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★★★★☆

“Simple Process”

Written on: 01/09/2015 by KamdenWarren229 (1 review written)

Dealt with by NC4. Answered any questions I had, and provided clarification on the benefits of the product. Good benefits as standard although did attempt to upsell Breakdown cover. only odd thing is the requirement to provide copies of counterpart driving licence which are no longer issued??… Read Full Review

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★★★★☆

“Good telephone service”

Written on: 01/09/2015 by zmLamont461 (1 review written)

My call was answered promptly, with the minimum of button selection. Staff member JB9 was knowledgeable and helpful; I had been unable to find full policy details online but he talked me through all the details I needed, taking time to ensure I understood. Optional extras were clearly explained, as was the procedure for submitting my licence details. The payment process was handled quickly and efficiently. My documents were emailed to me immediately… Read Full Review

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★★★★☆

“online chat review”

Written on: 01/09/2015 by Millsvl357 (1 review written)

due to the waiting time for a sales rep, i was offered the chance of a live chat option, i utilized this facility and the rep who i dealt with was most helpful. He was quick to answer my questions and was able to email me a NCB form immediately after confirming security questions. All very good and would i use it again .. yes if the service is similar to todays experience operator GM1… Read Full Review

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★★★★☆

“changes in policy”

Written on: 01/09/2015

Was changed in 24hrs thanx… Read Full Review

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★★★☆☆

“Car Insurance Enquiry”

Written on: 01/09/2015 by Griffithfe74 (1 review written)

The reason I gave this an average rating was when I first called the member of staff was not experienced in that I even had to spell out the name of my car. Struggled to understand my accent and then the call was cut off when I was put on hold. I made a second call and requested that a more experienced call handler dealt with me which was CE6 and this call handler dealt with it professionally… Read Full Review

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★★★★☆

“Car Insurance Renewal”

Written on: 31/08/2015 by epsom10 (1 review written)

I Wanted to compare car insurance renewal with existing provider. Had very good discussions with advisor who found the right deals for my two cars at a good price. Happy customer and would recommend the service to friends and family… Read Full Review

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★★★★☆

“Worth the wait”

Written on: 31/08/2015 by Amanda2772 (1 review written)

Fast, efficient car insurance transfer. Once I got through to an operator, the transfer was smooth. The operator quickly calculated my new payment and instructed me when the new documents had been emailed to me. Thank you… Read Full Review

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★★★★★

“Well worth the call.”

Written on: 31/08/2015 by 315Rees (1 review written)

Very helpful and clear and able to read policy details at quite an amazing speed. (Username AR6). The final amount due for the policy ended up being less than the compare website figure and having a policy with the company, they added a loyalty bonus so in all well worth the time it took to arrange the policy and was far cheaper than the renewal that was due with my current insurer. I would definitely recommend to others as I have been with this company with our other car for the last four… Read Full Review

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★★★★★

“Efficient and knowledgeable sales advisor”

Written on: 31/08/2015 by 215Bentley (1 review written)

CE6 sales advisor was courteous and very helpful, making the whole insurance process for a new car easy and straightforward. We chose One Call because it included legal cover and breakdown cover at a very competitive rate. … Read Full Review

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★★★★★

“fantastic service on car insurence”

Written on: 31/08/2015

I had an issue with my initial quote and was quite stressed about it. I phoned up one call insurance. The person I spoke to was friendly helpful and sorted out my issue then and there. Excellent service. Thank you… Read Full Review

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★★★★★

“Fab service ”

Written on: 31/08/2015 by Kim63 (1 review written)

One call came up the cheapest quote for my sons car insurance . He is in the Army and was away at the time of his renewal . I called and spoke a very helpful person ref NC4 whom helped me sort everything out without any stress . An asset to your company . Thank you… Read Full Review

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★★★★★

“Easy to contact”

Written on: 31/08/2015 by JaidynSchultz427 (1 review written)

Needed to contact company after setting up policy on-line. This was easy with excellent customer service from NR3 who resolved the issue… Read Full Review

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★★★★☆

“very efficient told there was a queue and quoted me my...”

Written on: 31/08/2015 by Perezzz401 (1 review written)

very efficient told there was a queue and quoted me my number in the queue and how long the wait would approx. be which was good… Read Full Review

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★★★★★

“great deal”

Written on: 31/08/2015 by AdysonMcCulloch417 (1 review written)

great price everthing included,ar6,was very helpfull,i would recomend to all my family… Read Full Review

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★★★★★

“Customer service really helpful but not pushy”

Written on: 30/08/2015 by Kalliea485 (1 review written)

I phoned customer service to compare prices just before my renewal date. I spoke with Adam Jackson in the Household insurance department and he went through all of the details in a friendly, easy to understand manner, without any forceful pressure to buy. His manner was such that I returned the call and took up the policy, despite having been with Saga for some years. They had given me a price promise but it became so difficult to evidence a like for like quote that it became not worthwhile for… Read Full Review

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★★★★☆

“car insurance”

Written on: 30/08/2015 by EllenMcCartney439 (1 review written)

on hold for quite a while,apart from that JR7 gave me the info i wanted and saved me a bit of cash. thanks… Read Full Review

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★★★★★

“Additional driver”

Written on: 30/08/2015 by Higster62 (1 review written)

Spoke to advisor JH-5. Explained everything to me efficiently. Was courteous. Good price. Updated documents sent immediately. Very pleased… Read Full Review

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