One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.6 / 5
70.7% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★☆

“No Fuss Insurance”

Written on: 01/08/2014 by ruMiles477 (1 review written)

Simple form filling On-line. Well priced Vehicle Insurance and prompt after Service given. Some wording needs to change in the Covering Letter to make it more clear about the return of a "potential" change in circumstance rather than "your policy can be cancelled if the documentation needed is not returned to us within seven days". Good idea about sending correspondence by email with "Password lock" on and a phone text with a PIN in the message. It's only a shame that the password came as a… Read Full Review

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★★★★★

“Renewal Quote ”

Written on: 01/08/2014

Brilliant service, price matched & even bettered an internet offer without any hassle. Friendly and efficient at all times. Would definitely recommend to friends and family. I emailed them for my renewal documents and within 30 minutes the email had arrived with my new insurance schedule attached… Read Full Review

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★★★★☆

“Good job”

Written on: 01/08/2014 by Alannah494 (1 review written)

Had a tricky situation where needed insurance to start from the very next morning that I bought it. had to collect my car from the garage. spoke to Thomas Dunn and he sorted that out for me. even waited for my account to receive proper funds before taking the payment. his quick work saved my skin as I had to tax it as well before being able to drive… Read Full Review

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★★★★★

“A breath of fresh Air”

Written on: 01/08/2014 by JaylahStanton (1 review written)

To start with I have a deep dislike of insurance companies claims departments as I see them as bullies trying to put off decent people from making legitimate claims. Sales departments who can't understand anything "off script" infuriate me and although I like a good deal I have voted with my feet and nolonger deal with a company with foreign call centres. please excuse the rant ! Initaly dreading the annual compare the confused comparison sites I ended up calling One Call and spoke with a… Read Full Review

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★★★★★

“Now I know you want me as a customer!”

Written on: 31/07/2014 by AlMac419 (1 review written)

Prior to getting my renewal notice I had been searching comparison sites and was fully aware of current prices. My renewal was more than I expected and when I called to query, Mark was adamant he was not going to let me go. He told me the best he could offer and when that was not meeting my expectations he was quite happy to raise my query to the next level. Upon meeting an agreeable figure a deal was struck and I am happy to remain with a company that shows it values my custom. Well done Mark… Read Full Review

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★★★★★

“Customer service was fantastic”

Written on: 31/07/2014 by JairHorton302 (1 review written)

My enquiry was dealt with superbly, any issues I had were dealt with their and then. Would recommend One Call to my family and friends. It's my 2nd year with One Call, hopefully many more to come. Customer Services is the first point of call for any organisation, why can't others take note of how professional and how efficiently and effectively One Call and it's colleagues undertake it. Can't praise them enough, well done and keep doing what your doing. … Read Full Review

Harley7's Comment

Written on: 31/07/2014

had chat with ryan first class service started insurance straight away

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★★★★★

“excellent customer service by FJ1 ”

Written on: 31/07/2014 by Jaypotter (1 review written)

Excellent customer service and great low prices the lady i spoke to was very helpful and got me the best deals and lower prices that i could find thank you. I would highly recommend one call direct to friends and family thank you again… Read Full Review

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★★★★☆

“Very efficient and friendly service”

Written on: 31/07/2014 by McNulty1979 (1 review written)

Very efficient service, phone line went dead half way through conversation, but agent phoned back immediately. Would definately recommend to friends and family… Read Full Review

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★★★★★

“Very Helpful Staff”

Written on: 31/07/2014 by Jolie374 (1 review written)

AA2 was very helpful on changing my details before renewing my motor insurance. Explained everything in detail for the layman to understand. Speedy service with cheerful manner… Read Full Review

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★★★★☆

“Household Insurance - KB6 refers!”

Written on: 31/07/2014 by annnee (2 reviews written)

My rating has to be read in conjuction with the fact that this review relates only to taking out a new insurance policy and not with reference to a claim. Because of that, the overall rating is given for the procedure of taking out household and buildings insurance only. I was confused because I thought that I was taking out a policy underwritten by One Call Insurance - and this was not the case; One Call is a broker albeit they deal with any subsequent claims. In fact, the underwriter is one… Read Full Review

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★☆☆☆☆

“Complete incompetence”

Written on: 31/07/2014 by 5Jarvis (1 review written)

I took out a policy with this company in January. Returned all requested documentation in envelope supplied. A few weeks later, I get a letter stating I needed to provide documentation. Rang the company and after waiting a long time to get through, I advised the documentation had already been sent. Apparently it had not been received. So another copy of my documentation was sent to them. Again, it apparently wasn't received. Reapeat another 4 times, still with no luck. Finally I spoke… Read Full Review

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★☆☆☆☆

“Nightmare taking a new policy out!”

Written on: 31/07/2014 by HoldenHood360 (1 review written)

I took out a new policy at the start of July. I was informed of different timescales online and the subsequent email for submitting NCD proof and copies of all drivers driving licences. I followed their instructions and emailed all of the required documents. I subsequently received letters saying they had not received the documents. I immediately uploaded all of the documents on their online system which all worked well. Two weeks after that I received further letters saying I had not… Read Full Review

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★★★★★

“Policy Renewal Service”

Written on: 31/07/2014 by Eliezerd189 (1 review written)

Thank you One Call Insurance, in particular a female 'K' she took me through everything as swiftly and informatively as possible to do with my policy, also discussing where future savings could be made and across other services available. I will be in contact in the future to discuss new deals and no doubt renewal of my policy and to add to £10 further reduction for completing a review here. Great stuff Thank You One Call and its great that you are not an 0845 contact number… Read Full Review

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★★★☆☆

“Competitive”

Written on: 31/07/2014 by Sladev28 (1 review written)

Helpful but changing my card details was lengthy when trying to renew my policy. I havent had to make a claim before and therefore would have liked to have seen a more competitive price but still good within the market. AA2 advisor… Read Full Review

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★★★★★

“Top of there game”

Written on: 31/07/2014 by Neveaht453 (1 review written)

One call were on the ball wen I asked about my car insurance Nathan Shepard put my mind at rest thanks… Read Full Review

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★★★★☆

“Great service”

Written on: 31/07/2014 by iaFaulkner1983 (1 review written)

Great value, good customer service and great follow up on outstanding items. Very happy overall with the cover, service and price. The service rep (kb5) was brilliant and very helpful answering all my questions. Thanks Kerry and One Call! Btw, the only thing I didn't like was when I called the main number to resolve issues, the voice menu was incredibly confusing and I had to call back after waiting for someone to answer because I chose the incorrect option of a confusing menu… Read Full Review

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★★★★☆

“excellent service thankyou very much ”

Written on: 31/07/2014 by Hopper430 (1 review written)

The lady at one call was very efficient i would recommend this company to my friends and family thanks for your help… Read Full Review

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★★★★☆

“Got There”

Written on: 31/07/2014 by xvGillespie380 (1 review written)

After a wait of about five minutes i finally got through. At first i found it a liitle hard work to renew my policy but to be fair the lady at the other end came through and sorted it . The phone lines could be answered a little quicker but it was no longer thamn most companies… Read Full Review

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★★★★★

“great service...”

Written on: 31/07/2014

Whilst phoning One Call the other day to cancel my car insurance i was very impressed with the way i was treated from the lady i spoke with inwhich she sorted out the problem i had.I decided to renew my car insurance with One Call for another year… Read Full Review

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★★★★★

“Fantastic friendly and helpful service.”

Written on: 30/07/2014 by epFraser183 (1 review written)

I received several emails prior to my insurance date as I had been insured with One Call before. I rang them after receiving 3 other quotes that had been between £25 & £80 more expensive. LB6 was my contact at One Call. She explained things clearly, was pleasant and efficient in taking all my details. My insurance was sorted out and in my e-mail within 20 mins . Straight forward and a great quote including legal expenses , a low excess, breakdown cover, windscreen cover and a hire car in the… Read Full Review

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