One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.9 / 5
9080
78% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Excellent customer service”

Written on: 03/08/2015 by Alexandras239 (1 review written)

Spoke to a very lovely lady (cc6) who helped both my husband and I to take out a new insurance policy for our cars! The lady was polite, well mannered and couldn't do enough to help us! Would highly recommend giving them a call… Read Full Review

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★★★★☆

“Quick easy adjustments ”

Written on: 03/08/2015 by JazmineMaloney (1 review written)

Quick and easy to apply simple mid term adjustments to your policy online without having to ring up the call centre… Read Full Review

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★★★★☆

“Fab! ”

Written on: 03/08/2015 by PriscillaMadden (1 review written)

Fab, fast, friendly service :)… Read Full Review

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★★★★☆

“on-line customer service”

Written on: 03/08/2015 by khJames261 (1 review written)

very satisfied with the assistance of staff regarding query i had, dealt with promptly Thankyou… Read Full Review

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★★★★★

“ON LINE HELP: EASY AND VERY HELPFUL.”

Written on: 02/08/2015

JUST FINISHED COMMUNICATING WITH JESS (JD5) VIA THE "CHAT" OPTION. JD5 QUICKLY, SMOOTHLY AND EXPERTLY RESPONDED TO MY INITIAL QUERY, AND SOLVED AN ADMINISTRATION PROBLEM. IT WAS VERY EASY, AND WOULD RECOMMEND THIS OPTION INSTEAD OF WAITING AND LISTENING TO DULL MEALINESS MUSIC WHILST ON HOLD ON THE TELEPHONE. WELL DONE JD5, AND A BIG THANK YOU FROM ME...PANIC OVER… Read Full Review

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★★★★★

“Pw1”

Written on: 02/08/2015 by Jamie1955 (1 review written)

very quick and efficient Found what I needed straight away and updated my insurance Thank you… Read Full Review

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★★★★☆

“good service”

Written on: 02/08/2015 by Rosete214 (1 review written)

I use the online chat to update my address and it was dealt with very quickly. I was slightly disappointed with the £35 premium charged however with previous insurers it has cost more. Overall though the service provided was very friendly and I was happy. New policy amended and emailed straight away… Read Full Review

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★★★★★

“Online EXCELLENT”

Written on: 02/08/2015 by Kennethv2 (1 review written)

I thought the remote chat was brilliant, you could see when someone was replying, no waiting on hold. I received great customer care on finding what my reference number was. My advisor was very helpful 5*… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 02/08/2015 by Camron204 (1 review written)

Purchased home insurance through comparethemarket.com, excellent price and all the benefits offered by the other providers. Needed the schedule immediately so after a livechat with TD1 the insurance was processed immediately and the documents were received by email in less than 10 minutes Overall an excellent experience… Read Full Review

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★★★★★

“Car Insurance”

Written on: 02/08/2015 by Allan252 (1 review written)

The information provided by dw7 was clear and concise and I am pleased to move my car insurance to One Call… Read Full Review

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★★☆☆☆

“buyer beware”

Written on: 02/08/2015 by QuintenMunn1990 (1 review written)

I took motor insurance with this broker, having read several positive reviews. When applying through Google's comparison site, I accurately stated that I had not had an accident. I had forgotten at the time an incident over a year ago when my handbrake failed and my parked vehicle, in my absence, rolled into another. As my vehicle was obstructing the road it was towed by police, who subsequently investigated. They decided I was not at fault, as did my insurers. The insurers paid out a claim by… Read Full Review

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★★★★★

“Happy Customer”

Written on: 01/08/2015 by Libbye68 (1 review written)

Had a few issues to sort out but spoke to JH5 and got it sorted quickly, Even though I called at a busy period it wasn't too long to get to speak to someone… Read Full Review

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★★★★☆

“House & Car”

Written on: 01/08/2015 by Kylag1983 (1 review written)

I have both my house and car with this company I've always found them to be courteous and efficient. They offer probably the best value for money that I have found and whilst not the cheapest they seem to offer the best product. I'm not always happy that it is purely online and that their phone service isn't the best… Read Full Review

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★★★★★

“changed car details”

Written on: 01/08/2015 by yyMedina55 (1 review written)

rang one call to change insurance details to our new car this service was very easy no waiting no fuss very helpful assistant will continue to use one call and when our 2nd car needs insuring we will look to use this service again … Read Full Review

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★★★★★

“Satisfaction from ONECALL.”

Written on: 01/08/2015 by AntwanMcCarthy492 (1 review written)

This is the second car we have insured through ONECALL and are very satisfied with the service they have given us. the staff have been very polite and helpful and would recomend them to any-body thanks very much ONECALL. MR F A BISHOP… Read Full Review

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★★★★★

“Cant Fault Them!”

Written on: 01/08/2015 by jyPage100 (1 review written)

Used the online chat to speak to one of the agents at this company and it was really easy and my issue was sorted within minutes!… Read Full Review

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★★★★★

“Great communication and very helpful ”

Written on: 31/07/2015 by Jg007 (1 review written)

Very quick to reply to emails and very helpful as well I will stay with them as long as possible as they seem like a good company and one of the cheapest at one point I had to. Make a mid year change and the extra cost was just added on top so that was helpful too :) username, GM1. … Read Full Review

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★★★★★

“A-class operator PW1, extremely helpful, mind at ease ”

Written on: 31/07/2015 by Misssixty4 (1 review written)

Very helpful operator, maybe you could clone PW1 in all call centres. Put mind at ease whilst going through difficult times . Would highly recommend… Read Full Review

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★★★★★

“Easy system to use”

Written on: 31/07/2015 by hpPrice329 (1 review written)

JD5 Jess was really helpful and very polite, good system, better than using the telephone… Read Full Review

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★★★★★

“Fantastic service thank you!”

Written on: 31/07/2015 by 310Krause (1 review written)

I have just purchased car insurance and it was very quick and easy. LW8 (short for the customer advisor) was very helpful, friendly and made sure I understood all of the conditions. She stopped and answered all of my questions to the full. She kept her promise and sent me all of the relevant documents very promptly. Please keep up the good work. The… Read Full Review

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