One Call Car Insurance - www.onecalldirect.co.uk Reviews
Summary
One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
Media Gallery for One Call Car Insurance - www.onecalldirect.co.uk
Latest Reviews
★★★★★
“Renewing On-Line is so Simple”
Written on: 20/05/2013 by Delbro
Thank you Nathan Mason. I really appreciated the fact that you phoned me to let me know that my Credit Card had expired,and to check that I had replaced it. When this happened with my previous insurer 3 years ago, they didn't inform me until the last minute! I am very pleased with One Call's system of everything on-line. I may be an OAP but doing it on-line works for me! Thanks, Delbert Brownlee (read more)
★★★★★
“car insurance renewal”
Written on: 20/05/2013
I have just renewed my car insurance with one call again,the price they quoted was excellent,and have fixed the price for 3 years,alot cheaper than anyone else. They were very efficient with sending me docs and setting up direct debit. no problems at all.thankyou onecall. (read more)
★★★★☆
“Insurance renewal”
Written on: 19/05/2013
Very fast,efficient and courteous service and a good price, thank you Nathan Mason for your help.Would certainly recommend to frieds and family One Call Car insurance for a good deal. (read more)
★★★★☆
“car insurance”
Written on: 18/05/2013 by kenb1958 (1 review written)
just had call from Onecall re my car insurance..a gentleman checked to see if very thing was ok..while chatting he advised me of a change that i could make about my excess...he was very polite at all times..clear to understand and conciderate.. thank you sir from ur time and petience look forward to being with Onecall in the futher (read more)
★★★★★
“New insurance ”
Written on: 17/05/2013 by John6037
Great company,just got insurance for my car and was very happy in the way it was dealt with thank you Alexander Drakley :)definitely recommend to my family and friends thank you j docherty :) (read more)
★★★★★
“Great Service!”
Written on: 17/05/2013 by TraceyQuinn (1 review written)
I had a lovely person who helped me find the best deal for my car insurance. Nothing was too much trouble and he explained costing & details as we went along. There were no hidden extras or nasty surprises - just plain honest service. It was really a breath of fresh air to speak to the chap and if there was an award for customer focus then it should be given to him! Thank you so much for such a great service..... my house buildings & contents insurance is up for renewal next month and I... (read more)
★★★★★
“Thank you”
Written on: 17/05/2013
hi Nathan Just to say that you were very professional and sincere. Dont get many around these days. thanks again (read more)
★★★★☆
“Really good service”
Written on: 16/05/2013 by peaches6 (1 review written)
Very freindly service,i was sold my car insurance policy by an advisor who was extreemly helpfull and i feel i have got a good deal,and am compleatly covered for everything needed in the event of an eventuality. (read more)
★★★★★
“change of insurance”
Written on: 16/05/2013 by sharonchambers (1 review written)
I received excellence overall service today from Adam Padgett. He quickly and efficiently dealt with changing my car insurance. he was polite and professional all times. he kept me informed through the whole process. Thank you SharonChambers (read more)
★★★★★
“Change to Proposal”
Written on: 16/05/2013
Thank you to the advisor who dealt with me on the phone today. He was very helpful, patient and very efficient in making the necessary changes for me. Many Thanks. (read more)
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Showing 1 - 10 of 3839 Reviews
★★★★★
“Fast, Cheap and Easy!”
Written on: 15/05/2013 by Stel27
Nathan Mason - Very nice, polite phone manner, easy to understand, price matched a previous quote, service was very quick, no need to send more paperwork,everything I need included in my policy, able to pay over phone and I'm a very happy customer! Woo hoo! :) (read more)
★★★★★
“Great customer service”
Written on: 15/05/2013 by KeeleyT15
Today they called about our car insurance policy to discuss our chosen high excess price, not only were we unaware as we use a price comparison website when choosing insurance and that our details are left on from previous he reduced it and reduced our monthly payment!! Thank you for such great customer service! Clear honest and straight forward! Thanks Mr & Mrs Tutill 15.5.13 (read more)
★★★★★
“Excellent friendly service”
Written on: 14/05/2013
I would like to express my thoughts on the customer service advisor. She provided excellent customer service in a friendly warm manner, it makes all the difference. The advisor we had is a credit to your company and deserves go far in her future career development. (read more)
★★★★★
“Change of Vehicle”
Written on: 14/05/2013
I cannot express how efficient the service I received today was as well as her being very friendly. Her customer service should be recognised. Thank you. (read more)
★★★★★
“Marie Hartley”
Written on: 14/05/2013 by SimonChiffers
I dealt with an advisor on the phone today. She was very polite and helpful. her reply cam back straight away. (read more)
★★☆☆☆
“Good price - unsure of cover, as they are too incompetent”
Written on: 13/05/2013 by DoNotUseOneCall (1 review written)
Prices are good, BUT, like most bad companies, they pretend the Data Protection Act requires them to repeat ALL your details endlessly. They then fail to give accurate advice, so one is never sure if insurance is in place until you speak to the actual insurers. They then pass your bank details on to their friends, acquaintances and anyone else they feel like passing them on to, even when they are told not to - rather making a nonsense of their pretended adherence to the DPA. (read more)
★★★★☆
“telephone query”
Written on: 13/05/2013 by lucyamy3020
I would like to commend the advisor who dealt with my call today. He was polite, efficient and sorted it out very quickly. Well done! (read more)
★★★★☆
“Lost e-mail, check price”
Written on: 13/05/2013 by Murphsmum (1 review written)
Needed to phone because documents had not been sent by e-mail, also had to check on price of insurance. Had problems getting through on phone. The advisor was able to sort my problem and e mailed documents to me straight away. Thank You (read more)
★★★★★
“Daniel Black”
Written on: 13/05/2013 by mike.pringle (2 reviews written)
One call is the name here. That was all it took to get a new policy within 5mins. Great service and friendly staff. Thanks again. (read more)
★★★★★
“Thanks too Emma Robinson for the professional & quick...”
Written on: 13/05/2013
Thanks too Emma Robinson for the professional & quick service really helpfull and freindly (read more)
See next 10 reviews
Showing 11 - 20 of 3839 Reviews
★★★★☆
“Change of vehicle”
Written on: 12/05/2013
Advisor was very good & efficient with my change of vehicle. (read more)
★☆☆☆☆
“One-Call appalling!”
Written on: 11/05/2013
If you can get through to them within 10 minutes you're lucky. I rang to cancel my renewals for both car and household/buildings (I had not claimed on either and paid by DDebit) well in advance of the date. The advisor was not very happy as they could not match my new quote and told me that it had all been cancelled. Since this happened last November I have had a letter every month saying that I have defaulted and asking for late payment plus a years full amount £250. I have rung them... (read more)
★★★★★
“Helpful call centre staff member”
Written on: 11/05/2013
Karl Sprung went out of his way to assist me change details on my policy and adjust a renewal quote, and was very professional and helpful. (read more)
★★★★☆
“new car insurance ”
Written on: 11/05/2013
First time I've used one call,spoke to a guy who was helpful and polite,some things I didn't understand he went through again and explained so has I understood, made it easy,thanks. (read more)
★☆☆☆☆
“Avoid One Call Insurance”
Written on: 10/05/2013
Looking at some of these reviews it must be the One call staff who are writing them. Shocking company to deal with. £55 to update your address. £177 to cancel the policy which only has 3 months left to run. Increase in monthly direct debit due to address change despite being told no increase would happen. You have been warned, AVOID this company. Far superior companies with better customer service and premiums out there. (read more)
★★★★★
“advice required (no problem)”
Written on: 09/05/2013 by dengo
Ijust had to write to compliment customer service advisor Louise Peacock,who was extremely helpful,taking time to ensure that i was fully informed.Mr D galliers. (read more)
★★☆☆☆
“Advisor was not a good listener”
Written on: 09/05/2013 by alistair137
I received a quote non Tesco compare.com and went to accept the quote. I was unable to retrieve the quote and the adviser would not accept the quote. I accepted the new quote, despite it being over £50 more expensive. The adviser made several mistakes in taking details from me resulting in me having to correct several details during the quote process. I then received my policy certificate only to find my surname was incorrect. I only hope there are no further errors in the quote... (read more)
★☆☆☆☆
“poor attitude company”
Written on: 09/05/2013
As a customer for the first time we are very dissapointed at the tone of the letters received from this company, never had letters from a company like this before, and yes it was my fault I was not in the country to respond to their letters but threats of policy cancellation and informing the police of the cancellation along with the added threat of the financial cancellation charges, when I had PAID IN FULL up front for the policy. Please remember One call - customers and their many... (read more)
★☆☆☆☆
“Shocking Customer Experience”
Written on: 09/05/2013 by Rapstar75 (1 review written)
Called to update address and check why DD hadn't been taken, first advisor couldn't transfer call..really! Called ext numb again sorted DD Onecall hadn't processed my previous 3 req for DD date change, advisor female pleasant and efficient until.. Can you update my address, no need to call another number.. Can you transfer.. No!! I am a contact centre manager I know you can transfer either to hunt group, ext numb or direct dial ext but no joy. I called ext numb then had the pleasure speaking... (read more)
★★★★★
“Excellent service from my adviser, everything was...”
Written on: 09/05/2013 by JeffMorgan1927 (1 review written)
Excellent service from my adviser, everything was explained clearly and concise, which makes a change from most insurance companies (read more)
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Showing 21 - 30 of 3839 Reviews
★★★★★
“A PLEASENT CHANGE”
Written on: 09/05/2013 by lordivor (1 review written)
Just had to call One Call with an enquiry, was pleasantly surprised how helpful and friendly the young lady was, she couldn't have been more helpful, she gave me clear advice and made me feel that it was no trouble to help me. Only just joined One Call hope this it a good omen for things to come. (read more)
★★★★★
“Registering a new car”
Written on: 09/05/2013 by jonnye (1 review written)
Dealt with a great advisor. Effortless change over of existing car to a new one. Friendly courteous service. Thanks (read more)
★★★★★
“Rhys Eales”
Written on: 09/05/2013 by Scarruthers
Thanks for the renewal,everything was completed on time.great service and a decent price.thanks again. (read more)
★★★★☆
“Peace of Mind”
Written on: 09/05/2013
Thak you to Lewis Parnham from OneCall. You made me very happy by reducing mu excess so thank you. You are also very polite and helpfull on the phone which is a very pleasant change. Thank you and have a nice day. (read more)
★★★★☆
“Thankyou One Call”
Written on: 08/05/2013 by Rizzo1012
First time I have used One Call. Good Price, Good Service. The lady was polite and informative. A painless 15 minutes on the phone. Only bit I now realise and did not at the time is the Breakdown cover. Should have asked in more detail. Shall have to upgrade. (read more)
★★★☆☆
“Changes to Policy”
Written on: 08/05/2013 by stuward57
Yesterday I had to make a change to my policy which is the second time since the 19th April. The first time was for a change in vehicle and yesterday was for a change in the registration number of my new car. So far I have been charged £55 for each change thus resulting in £110 admin fees in around two and a half weeks. This is extortionate considering the fact that the call to change the registration number took only a few minutes. However, this is not the fault of the staff in Customer... (read more)
★☆☆☆☆
“Joke!!!”
Written on: 08/05/2013 by Morrison1977-uk
Don't waste your time insuring with One Call they are a joke!!! Charged me £180 for canceling car insurance then used my bank card details to take the money out of my account!!! Stay away!! Wished I'd read reviews before using them!!! (read more)
★☆☆☆☆
“WASTE OF SPACE”
Written on: 08/05/2013 by PeterHofschroer (1 review written)
I've never been messed about so much by any company I've ever dealt with before in my entire life. I looked at cancelling my policy, but the charges are so high, it is not worth it. I'm certainly no renewing here. One Call's low price service ends up costing more than it is worth. (read more)
★☆☆☆☆
“One Call - Stay away unless you have money to burn!”
Written on: 08/05/2013 by James_Bond (1 review written)
Where to start. As far as insurance companies go this is one of the worst. With all main stream insurance dealers I have changed my car several times and only had an increase in premium if the actual insurance rises as a result of the change. One Call are absolute rip off merchants. I changed my car to a lower spec car with a lower value and lower insurance group, the result? £118 more a year with a £55 admin fee. I got married and changed my surname - That will be another £55 please... (read more)
★☆☆☆☆
“Beware of cheap!”
Written on: 08/05/2013 by Boyd65
Took out insurance with them as they were the cheapest through a comparison site. However, total nightmare once I had an accident and needed things sorting out. Also just had to pay an extra £200 for 3 months to change insurance over to my new car, £55 of this is an admin fee! Quote for new car now coming up at twice the price of original policy but can get for half that with other companies. Beware, all seems fine until you claim! (read more)
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Showing 31 - 40 of 3839 Reviews
★★★★☆
“Cancellation”
Written on: 07/05/2013
I called today to cancel my policy as my vehicle was being scrapped. The advisor could not have been more courteous,or helpful in dealing with my enquiry. (read more)
★☆☆☆☆
“POOR £108.47 TO CANCEL POLICY”
Written on: 07/05/2013
TRIED TO CHANGE VEHICLE BUT QUOTE WAS £100 more than car worth,then told as I no longer have car insurance was to be canceled and would have pay £108.47 for the privilege.First time ever anyone I know had to pay to cancel insurance. (read more)
★☆☆☆☆
“Amateurs”
Written on: 07/05/2013 by deebomac (1 review written)
Each time I contact this company I despair. So many issues from start to finish. Firstly this is one of those companies you can't speak to them over the phone to resolve issues, only to buy new or pay money. Only the SALES team have incoming phones, all other communication for any ongoing issues/questions etc it is all done via their "Web Advisor" team which takes 2-5 days to get back. FRUSTRATING. Latest issues I have is so simple as well. I sent an email to them asking for... (read more)
★★★★★
“CAN EVEN AFFORD THE PETROL NOW!!!!!!”
Written on: 06/05/2013 by CHRISSIELLA
THE ADVISOR WAS FRIENDLY, EFFICIENT AND SAVED ME LOADS OF MONEY! WHAT MORE COULD A "GIRL" ASK FOR????? NOW MY PROBLEM IS HOW TO SPEND THE MONEY I'VE SAVED..... BUT I'M SURE SOMETHING WILL COME TO MIND...SHOES...HANDBAGS....CLOTHES! (P.S. MAKE SURE YOUR ONE CALL IS THE RIGHT CALL!) (read more)
★★★★★
“Excellent professional and fast”
Written on: 06/05/2013
I had to do a last minute change to my policy. The advisor dealt with my query very quickly and was very helpful. He was polite and knowledgeable and it was all sorted in minutes. Thank you Adrian. (read more)
★★★★★
“[Name removed] is a One Call Customer Serivce Advisor...”
Written on: 04/05/2013 by SpUd8U (1 review written)
[Name removed] is a One Call Customer Serivce Advisor that does her job very well. She was very polite, professional but most of all patient with explaining the details of my new policy. I will definitely stay with One Call at least for the next 3 years. The customer service was excellant from her and she is an excellant ambassador for One Call's customer service. Keep up the good work, thank you. (read more)
★★★★☆
“Mid term modification to Motor Policy”
Written on: 04/05/2013 by franpbutler (1 review written)
Louise Turner was extremely helpful. She gave me detailed advice and was clearly very knowledgable about the policy and the proposed amendment. I was very happy with the service and would recommend One Call to my family on the basis of the experiences I have had with the Company as a following a change to my car last month. I will stay with the Company if rates are competitive when I come to renew my insurance in January. Thank You (read more)
★★★★★
“Excellent Customer Service”
Written on: 04/05/2013 by Smartoid (1 review written)
My experience today with One Call is very similar to the previous review. Checking back my records, I could not find the email containing my renewal insurance certificate. Special acknowledgement to the customer service advisor who was very efficient, friendly and courteous. All documentation was resent via email whilst on the telephone, containing exactly what I needed. It's a breath of fresh air to actually experience genuine customer service these days on the telephone, so well done! (read more)
★★★★☆
“Query sorted”
Written on: 03/05/2013 by AJBY (1 review written)
Called today re query over driving licence. New customer to First Call today. Query dealt with by a great advisor. Query sorted quickly and efficiently. Thank you. (read more)
★★★★☆
“GOOD CUSTOMER SERVICE”
Written on: 03/05/2013
rang a customer services ADVISER, as i HADN'T received my documents by E-MAIL. spoke to an advisor, who was efficient and courteous with a friendly manner and the the E-MAIL was sent while i was on the PHONE. happy CUSTOMER! (read more)
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Showing 41 - 50 of 3839 Reviews
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Peterhofschroer's Response to James_Bond's Review
Written on: 08/05/2013
I agree with this. They are the dumbest bunch of idiots I have come across, and that includes all the call centres from banks I have had the misfortune of dealing with.