One Call Car Insurance - www.onecalldirect.co.uk Reviews
Summary
One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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Latest Reviews
★★★★★
“Good Deal ”
Written on: 25/05/2013 by wifey30
Bought Buildings & Home Contents Insurance from Coral Wood. Very helpful advisor. Quote was the best for the benefits. Beat my renewal quote from Morethan by £30 and my union's insurance by £100! Can't comment on the service if I needed to make a claim as hope I won't have to. (read more)
★★★★★
“Simple easy hassle free service”
Written on: 25/05/2013
Best price for the benefits. Lets hope I don't need to check they all work. (read more)
★☆☆☆☆
“Avoid like the plague”
Written on: 24/05/2013 by Damianob
If you use a comparison market web site for your insurance and one call comes up as the cheapest then I would avoid it as if your life depended on it. Three months into my insurance I needed to change my car, one call doubled my insurance and charged me £55 for the pleasure, with other companies the new car is actually cheaper to insure, as I was 3 months into the policy I was tied into it so was trapped by the short ones. Upon inquiring how much it would cost to alter the paperwork so I... (read more)
★☆☆☆☆
“Unimpressive.”
Written on: 24/05/2013 by spiralx (1 review written)
I bought a car insurance policy from this company in late April, couldn't manage the paperwork and emailed to cancel 4 days before it was due to start. That email was ignored, and on May 25, I had to phone them about it. Now they are charging me £50 cancellation fee, PLUS £100 for a couple of weeks' coverage (not that they have had to do anything). Total rip-off. (read more)
★★★★★
“Danielle Ascough your a star ”
Written on: 24/05/2013 by chilly12762 (1 review written)
After waiting 4 days for a reply to an email i sent to one call i rang up and got through to Danielle Ascough at your call center . I wanted to cancel an insurance policy as we have just bought a new car with insurance included in the deal {we have been pleased with the service one call provided and would not have cancelled had it not been foir the free insurance }. It was the 21st of may and the next payment on the policy was due the 23rd so the advisor went out of her way to do it before... (read more)
★★★★★
“help to amend existing policy”
Written on: 24/05/2013 by martincav (1 review written)
I telephoned One Call to add my daughter to the insurance, and was helped very ably by an advisor. Not only did he take the time to research the options for me, but he added her as a named driver there and then, for no additional cost. He made my phone call worthwhile! Thanks (read more)
★★★★☆
“Should have IPT up front, not just added to invoice...”
Written on: 24/05/2013 by moiracarter
Should have IPT up front, not just added to invoice which you see later, after you've paid !!! (many insurance companies include it in the quote! - why not you) Yasmin was very nice + helpful (read more)
★★★☆☆
“still not insured yet”
Written on: 24/05/2013
after setting up insurance for initial payment to go out on 22/5 I get an email on 21/5 to tell me my quote has been cancelled due to payment being declined. simply from "office! so not sure what happened there. I WILL re do my account tomorrow 22/5 but they have been told they will not get my driving licence and no claims proof until 24/5 when I go to my mothers 200 miles away and get the scanned. lets see if thy can at least get it right second time round. only reason I have even gone... (read more)
★★★★☆
“Policy set up”
Written on: 23/05/2013 by david.hudson (1 review written)
Not without gliches, but all advisors easily available (not held in a queue), efficient, friendly, helpful and polite. One criticism. Reply to query sent via One Call's web page still not received 24 hours after sending. Resolved via phone call, (see above). (read more)
★★★★☆
“Quick and easy”
Written on: 23/05/2013
Haven't got time to go into detail,but today's service was first class . (read more)
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Showing 1 - 10 of 3856 Reviews
★★★★★
“joining One Call”
Written on: 22/05/2013 by brianchris (1 review written)
Thanks for making my joining First Call so easy and quick, and explaining all my options. Makes a change to be told everything that I needed to know in plain English. B.Lewis (read more)
★★★★★
“Brook Greaves”
Written on: 22/05/2013 by andygmatt
Great service from Brook....promote!! (read more)
★☆☆☆☆
“Poor Email Response Time”
Written on: 22/05/2013 by Anthony999 (1 review written)
I requested a proof of no claims via email on 11th May and received a response 11 days later on 22nd May. That is just very poor customerservice! (read more)
★★★★★
“BEST Home Insurance Coverage”
Written on: 22/05/2013 by DaveKovar (1 review written)
Great coverage at a great price. QUICK response with a plethora of e-mails, but I suspect some of them were automated. A little confusing since one of the earlier ones asked for an upload of documents and then a later e-mail said you didn't need any. Got there in the end, helpful folks when I rang, and they immediately had all the info at their fingertips, so it was a GREAT experience. Glad we changed to One Call Insurance from our former provider. Particularly liked that One Call... (read more)
★★★★★
“Thank you ”
Written on: 21/05/2013 by Haykey
Thank you for your kind and efficient service. My proof of no claims certificate was taking a long time. I telephoned expecting problems and excuses like I hav head from other insurers. She solved the problem with no fuss and I had the certificate within minutes. Now I can rest assured that my new insurance policy is safe I only had three days before the new insurer said they would cancel my policy. thanks again OneCall. (read more)
★★★★★
“Renewing On-Line is so Simple”
Written on: 20/05/2013 by Delbro
Thank you Nathan Mason. I really appreciated the fact that you phoned me to let me know that my Credit Card had expired,and to check that I had replaced it. When this happened with my previous insurer 3 years ago, they didn't inform me until the last minute! I am very pleased with One Call's system of everything on-line. I may be an OAP but doing it on-line works for me! Thanks, Delbert Brownlee (read more)
★★★★★
“car insurance renewal”
Written on: 20/05/2013
I have just renewed my car insurance with one call again,the price they quoted was excellent,and have fixed the price for 3 years,alot cheaper than anyone else. They were very efficient with sending me docs and setting up direct debit. no problems at all.thankyou onecall. (read more)
★★★★★
“helpfull information”
Written on: 19/05/2013 by roadrage200
I recently contacted one call to change my vehicle details and the customer service agent was very helpful with my request and helped me immensely a great guy and many thanks to him (read more)
★★★★★
“Hassle free service”
Written on: 19/05/2013 by Memski
Like to thank One Call Car Insurance for a fast and professional service. The quote could have been cheaper but that's life. Over all very happy with one call, and will be recommending to family and friends. (read more)
★★★★☆
“Insurance renewal”
Written on: 19/05/2013
Very fast,efficient and courteous service and a good price, thank you Nathan Mason for your help.Would certainly recommend to frieds and family One Call Car insurance for a good deal. (read more)
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Showing 11 - 20 of 3856 Reviews
★★★★☆
“car insurance”
Written on: 18/05/2013 by kenb1958 (1 review written)
just had call from Onecall re my car insurance..a gentleman checked to see if very thing was ok..while chatting he advised me of a change that i could make about my excess...he was very polite at all times..clear to understand and conciderate.. thank you sir from ur time and petience look forward to being with Onecall in the futher (read more)
★★★★★
“New insurance ”
Written on: 17/05/2013 by John6037
Great company,just got insurance for my car and was very happy in the way it was dealt with thank you Alexander Drakley :)definitely recommend to my family and friends thank you j docherty :) (read more)
★★★★★
“Great Service!”
Written on: 17/05/2013 by TraceyQuinn (1 review written)
I had a lovely person who helped me find the best deal for my car insurance. Nothing was too much trouble and he explained costing & details as we went along. There were no hidden extras or nasty surprises - just plain honest service. It was really a breath of fresh air to speak to the chap and if there was an award for customer focus then it should be given to him! Thank you so much for such a great service..... my house buildings & contents insurance is up for renewal next month and I... (read more)
★★★★★
“Thank you”
Written on: 17/05/2013
hi Nathan Just to say that you were very professional and sincere. Dont get many around these days. thanks again (read more)
★★★★☆
“Really good service”
Written on: 16/05/2013 by peaches6 (1 review written)
Very freindly service,i was sold my car insurance policy by an advisor who was extreemly helpfull and i feel i have got a good deal,and am compleatly covered for everything needed in the event of an eventuality. (read more)
★★★★★
“change of insurance”
Written on: 16/05/2013 by sharonchambers (1 review written)
I received excellence overall service today from Adam Padgett. He quickly and efficiently dealt with changing my car insurance. he was polite and professional all times. he kept me informed through the whole process. Thank you SharonChambers (read more)
★★★★★
“Change to Proposal”
Written on: 16/05/2013
Thank you to the advisor who dealt with me on the phone today. He was very helpful, patient and very efficient in making the necessary changes for me. Many Thanks. (read more)
★★★★★
“Fast, Cheap and Easy!”
Written on: 15/05/2013 by Stel27
Nathan Mason - Very nice, polite phone manner, easy to understand, price matched a previous quote, service was very quick, no need to send more paperwork,everything I need included in my policy, able to pay over phone and I'm a very happy customer! Woo hoo! :) (read more)
★★★★★
“Great customer service”
Written on: 15/05/2013 by KeeleyT15
Today they called about our car insurance policy to discuss our chosen high excess price, not only were we unaware as we use a price comparison website when choosing insurance and that our details are left on from previous he reduced it and reduced our monthly payment!! Thank you for such great customer service! Clear honest and straight forward! Thanks Mr & Mrs Tutill 15.5.13 (read more)
★★★★★
“Excellent friendly service”
Written on: 14/05/2013
I would like to express my thoughts on the customer service advisor. She provided excellent customer service in a friendly warm manner, it makes all the difference. The advisor we had is a credit to your company and deserves go far in her future career development. (read more)
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Showing 21 - 30 of 3856 Reviews
★★★★★
“Change of Vehicle”
Written on: 14/05/2013
I cannot express how efficient the service I received today was as well as her being very friendly. Her customer service should be recognised. Thank you. (read more)
★★★★★
“Marie Hartley”
Written on: 14/05/2013 by SimonChiffers
I dealt with an advisor on the phone today. She was very polite and helpful. her reply cam back straight away. (read more)
★★☆☆☆
“Good price - unsure of cover, as they are too incompetent”
Written on: 13/05/2013 by DoNotUseOneCall (1 review written)
Prices are good, BUT, like most bad companies, they pretend the Data Protection Act requires them to repeat ALL your details endlessly. They then fail to give accurate advice, so one is never sure if insurance is in place until you speak to the actual insurers. (read more)
★★★★☆
“telephone query”
Written on: 13/05/2013 by lucyamy3020
I would like to commend the advisor who dealt with my call today. He was polite, efficient and sorted it out very quickly. Well done! (read more)
★★★★☆
“Lost e-mail, check price”
Written on: 13/05/2013 by Murphsmum (1 review written)
Needed to phone because documents had not been sent by e-mail, also had to check on price of insurance. Had problems getting through on phone. The advisor was able to sort my problem and e mailed documents to me straight away. Thank You (read more)
★★★★★
“Daniel Black”
Written on: 13/05/2013 by mike.pringle (2 reviews written)
One call is the name here. That was all it took to get a new policy within 5mins. Great service and friendly staff. Thanks again. (read more)
★★★★★
“Thanks too Emma Robinson for the professional & quick...”
Written on: 13/05/2013
Thanks too Emma Robinson for the professional & quick service really helpfull and freindly (read more)
★★★★☆
“Change of vehicle”
Written on: 12/05/2013
Advisor was very good & efficient with my change of vehicle. (read more)
★☆☆☆☆
“One-Call appalling!”
Written on: 11/05/2013
If you can get through to them within 10 minutes you're lucky. I rang to cancel my renewals for both car and household/buildings (I had not claimed on either and paid by DDebit) well in advance of the date. The advisor was not very happy as they could not match my new quote and told me that it had all been cancelled. Since this happened last November I have had a letter every month saying that I have defaulted and asking for late payment plus a years full amount £250. I have rung them... (read more)
★★★★★
“Helpful call centre staff member”
Written on: 11/05/2013
Karl Sprung went out of his way to assist me change details on my policy and adjust a renewal quote, and was very professional and helpful. (read more)
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Showing 31 - 40 of 3856 Reviews
★★★★☆
“new car insurance ”
Written on: 11/05/2013
First time I've used one call,spoke to a guy who was helpful and polite,some things I didn't understand he went through again and explained so has I understood, made it easy,thanks. (read more)
★☆☆☆☆
“Avoid One Call Insurance”
Written on: 10/05/2013
Looking at some of these reviews it must be the One call staff who are writing them. Shocking company to deal with. £55 to update your address. £177 to cancel the policy which only has 3 months left to run. Increase in monthly direct debit due to address change despite being told no increase would happen. You have been warned, AVOID this company. Far superior companies with better customer service and premiums out there. (read more)
★★★★★
“advice required (no problem)”
Written on: 09/05/2013 by dengo
Ijust had to write to compliment customer service advisor Louise Peacock,who was extremely helpful,taking time to ensure that i was fully informed.Mr D galliers. (read more)
★★☆☆☆
“Advisor was not a good listener”
Written on: 09/05/2013 by alistair137
I received a quote non Tesco compare.com and went to accept the quote. I was unable to retrieve the quote and the adviser would not accept the quote. I accepted the new quote, despite it being over £50 more expensive. The adviser made several mistakes in taking details from me resulting in me having to correct several details during the quote process. I then received my policy certificate only to find my surname was incorrect. I only hope there are no further errors in the quote... (read more)
★☆☆☆☆
“poor attitude company”
Written on: 09/05/2013
As a customer for the first time we are very dissapointed at the tone of the letters received from this company, never had letters from a company like this before, and yes it was my fault I was not in the country to respond to their letters but threats of policy cancellation and informing the police of the cancellation along with the added threat of the financial cancellation charges, when I had PAID IN FULL up front for the policy. Please remember One call - customers and their many... (read more)
★☆☆☆☆
“Shocking Customer Experience”
Written on: 09/05/2013 by Rapstar75 (1 review written)
Called to update address and check why DD hadn't been taken, first advisor couldn't transfer call..really! Called ext numb again sorted DD Onecall hadn't processed my previous 3 req for DD date change, advisor female pleasant and efficient until.. Can you update my address, no need to call another number.. Can you transfer.. No!! I am a contact centre manager I know you can transfer either to hunt group, ext numb or direct dial ext but no joy. I called ext numb then had the pleasure speaking... (read more)
★★★★★
“Excellent service from my adviser, everything was...”
Written on: 09/05/2013 by JeffMorgan1927 (1 review written)
Excellent service from my adviser, everything was explained clearly and concise, which makes a change from most insurance companies (read more)
★★★★★
“A PLEASENT CHANGE”
Written on: 09/05/2013 by lordivor (1 review written)
Just had to call One Call with an enquiry, was pleasantly surprised how helpful and friendly the young lady was, she couldn't have been more helpful, she gave me clear advice and made me feel that it was no trouble to help me. Only just joined One Call hope this it a good omen for things to come. (read more)
★★★★★
“Registering a new car”
Written on: 09/05/2013 by jonnye (1 review written)
Dealt with a great advisor. Effortless change over of existing car to a new one. Friendly courteous service. Thanks (read more)
★★★★★
“Rhys Eales”
Written on: 09/05/2013 by Scarruthers
Thanks for the renewal,everything was completed on time.great service and a decent price.thanks again. (read more)
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Showing 41 - 50 of 3856 Reviews
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