One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554269
★★★★☆
4.2 / 5
20581
86% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★☆

“Good, easy to change details”

Written on: 26/09/2017

Easy to change details and the member of staff cc9 was really helpful, they did try to have the premium reduced. So I cant fault the service just the prices of changes that needed making. As I had already made 1 change then had to make another 2 days later and will need to make another when I put on my personal plate, this will result in yet another charge! This is not fair as one has to remove personal plates then wait for log book before you can put on new plates on another car. So really it… Read Full Review

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★☆☆☆☆

“transfer of insurance”

Written on: 25/09/2017 by kommando (1 review written)

I phoned on Saturday to say that I was getting a new car and wished to transfer my insurance to the new vehicle, I was quoted a price that I had to pay which I agreed on, I told the lady the date that I was getting my new car on but could not be 100% sure of it until I spoke to the dealer on the Monday, when I did get confirmation I phoned back to onecall to tell them to go ahead with the change on the date that I had given, I was then told that the quote for me to change vehicles was a… Read Full Review

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★★★★★

“Very good service”

Written on: 25/09/2017

Very helpful could certainly recommend to family and friends. This is the first time I have used them and will certainly use them in the future… Read Full Review

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★★★★☆

“Car ins”

Written on: 25/09/2017 by Leilani201 (1 review written)

Wanted to change my policy. The lady which I spoke was really polite and friendly. She did a good service… Read Full Review

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★★★★★

“Change of Registration Number”

Written on: 24/09/2017 by DamarisDunlap113 (1 review written)

Forgot to let One Call Car Insurance know that I had put my personal registration plate on my new car until I got a letter from the Motor Insurance database. One Call changed my policy within a couple of minutes… Read Full Review

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★★★★★

“Great job done”

Written on: 24/09/2017 by JayleeVaughan (1 review written)

Really went out of their way to help with an admin query. Thank you… Read Full Review

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★★★★★

“Very helpful”

Written on: 24/09/2017 by Cohenz460 (1 review written)

Very helpful and explained the procedure very clearly. Will be contacting them again for my renewal… Read Full Review

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★☆☆☆☆

“Left me hanging”

Written on: 24/09/2017 by Esperanza435 (1 review written)

After waiting on hold for 20 mins. Someone constantly picking up and putting me back on hold. Wait wait wait. Still waiting, then suddenly line goes dead and still my problem is not resolved and i could get back through… Read Full Review

By Onecall-Insurance

Written on: 25/09/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Rosie (RS3)

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★★★★★

“Excellent service provided”

Written on: 23/09/2017 by Deanie24 (1 review written)

Called up to check about something on my renewal quote. And spoke to the person I dealt with. Knew the answer to my question and was very helpful. Have been with One Call for a few years now and never had an issue. Would recommend… Read Full Review

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★☆☆☆☆

“will not use again”

Written on: 23/09/2017 by Alejandro52 (1 review written)

must have a couple of hours trying to sort out nobody seemed intrested in sorting out a new policy passed me from one to another trying to cancel on chat must have been 30 minn will not use again… Read Full Review

By Onecall-Insurance

Written on: 25/09/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards
Rosie

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★★★★★

“car ins ”

Written on: 23/09/2017 by Kaedeny280 (1 review written)

first time I have contacted this company the lady I spoke to was polite friendly and very helpful, she made sure I understood every thing she was explaining to me. I decided to go a head with my policy as I felt happy with every thing. … Read Full Review

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★★★★★

“A1 SERVICE”

Written on: 23/09/2017 by Daltonc145 (1 review written)

GREAT HELP IN MY CHANGE OF ADDRESS AND IN REDUCING MY RENEWAL ON MY CAR POLICY BY HUGE AMOUNT OF POUNDS. CC9 WAS VERY POLITE AND WELL SPOKEN AND WAS A GREAT ATTRIBUTE TO ONE CALL ON HER SERVICE AND WOULD TELL FAMILY TO CALL ONE CALL WHEN THEY NEED ONE OF THE BEST , STRAIGHT INSURANCE COMPANYS AROUND.WELL DONE AND I WILL DEFO USE AGAIN… Read Full Review

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★★★★☆

“Aw7”

Written on: 22/09/2017 by dgraves102 (1 review written)

Had my excess reduced aw7 was very helpful with explaining everything to me and clearly. Very grateful for help will recommend to friends and family… Read Full Review

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★★☆☆☆

“Cancellation”

Written on: 22/09/2017 by kitcar (2 reviews written)

I have had to change my car and the new one come with insurance deal so I cancelled my One Call policy. Chat on line was not available, spent an age on the phone line, cancelled my policy and found that I get absolutely no refund at all. Had I known I would not have wasted m,ore of my hard earned cash on a lengthy phone cal that got me nowhere but very angry. I will not be using One Call again. might be cheap but the service leaves much to be desired---there are loads of other insurers… Read Full Review

By Onecall-Insurance

Written on: 25/09/2017

Hi

Firstly, thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?

All of our cancellation costs are confirmed to you via the terms of business agreement which is available for everyone to download and review, before, after or during the point of sale
.
Kind Regards
Rosie

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★★★★★

“Returning a requested phonecall”

Written on: 22/09/2017 by Dodgyroger (1 review written)

Spoke to ng1about a phone all I had missed, she was helpful about reducing my wife's excess and sorted out my breakdown cover very efficiently and courteously.would definitely recommend your service to friends and family … Read Full Review

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★★★★★

“Good price easy to change”

Written on: 22/09/2017 by Pet55 (1 review written)

Very good price . With same benefits of other more expensive companies… Read Full Review

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★★★★☆

“Change of car”

Written on: 22/09/2017 by Maverickm394 (1 review written)

Once the "new" car had been found the Xfer was smooth and professional aa4 did a great job… Read Full Review

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★★★★★

“Service is excellent”

Written on: 22/09/2017 by MarkChip (1 review written)

Fantastic service, great products at great price. Had a small question and the person I dealt with helped me out immediately. If you are not with One Call, you should be!… Read Full Review

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★★★★★

“Great Job Done”

Written on: 22/09/2017 by Vanessa495 (1 review written)

I needed to cancel my policy as I had sold my vehicle. All the options available to me were clearly explained and discussed and I made my decision to cancel the policy as I won't be replacing the vehicle in the near future. A quick phone call later and a premium refund is on its way. Thank you for your help and I will definitely use One Call when I buy my next car… Read Full Review

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★★★★★

“Very helpful ”

Written on: 22/09/2017 by Madelinex120 (1 review written)

Cc9 did a great job of sorting my problem out… Read Full Review

Kezm82's Comment

Written on: 22/09/2017

Aa4 grea job and very helpful

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