One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.6 / 5
70.5% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★☆

“Good renewal service ”

Written on: 26/07/2014 by Coynesd135 (1 review written)

This was the second call made after wanting to read the small print of the renewal notice,and to inform Onecall of a change of bank details. The phone was answered in good time and the operator, AA2 was polite and professional , my questions where answered and details confirmed , I was pleased with the renewal quote and the phone service and I renewed over the telephone everything was explained to me in detail and I was happy with the service given . The message at the end of the call is… Read Full Review

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★★★★★

“renewal query 1”

Written on: 26/07/2014 by kwLane489 (1 review written)

Rang to cancel but obtained good deal aa2 was extremely polite and pleasant. I therefore renewed my policy. Thanks aa2 you were very helpful. Not happy having waited 30 mins trying to get through on the phone… Read Full Review

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★★★★☆

“good”

Written on: 26/07/2014 by CE2review (1 review written)

Very quick and responsive with emails. Not so goos over the phone. Struggling to get through, very long waiting time (27 minutes). Sent enquiry by email, got answer within 30 minutes. I'm quite happy with One call. Price is good as well. Got little tags for car keys eith breakdown numbers. Little things matter. overall very good… Read Full Review

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★★★★★

“AA2 - very helpful and professional service”

Written on: 26/07/2014 by Whalen384 (1 review written)

Information was quickly communicated and worked through. Advisor was polite and professional, happy to keep my business with one call. Price was very competitive even after being compared with online search alternatives… Read Full Review

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★★★★★

“Superb customer care & service”

Written on: 26/07/2014 by AndresDempsey (1 review written)

My overall experience with Onecall Insurance, has been of complete high quality customer service. I've been with Onecall for two or more years now. Their insurance quotes are unbeatable. The staff are excellent & friendly. Also helpful & knowledgable. They will try & save you money where possible, which is what I experienced. I had excellent quotes for each renewal. Plus money saved on excess if needed to pay. I highly recommend OneCall Insurance. You will not be disappointed… Read Full Review

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★★★★★

“One Call Car Insurance”

Written on: 26/07/2014 by Valentinw286 (1 review written)

The lady, (AA2), I dealt with on Tuesday was very helpful. I would certainly use 'One Call' again… Read Full Review

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★★★★☆

“Exellent customer service”

Written on: 26/07/2014

(KW9)renewed my car insurance for another year quickly and no problems… Read Full Review

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★★★★☆

“Professional and Efficient”

Written on: 26/07/2014 by wkWatkins1952 (1 review written)

The renewal service was painless and very straight forward. The representative acted in a professional and courteous manner throughout the telephone conversation and explained the process in detail. The process was logical and followed an acceptable sequence. I have no hesitation in thanking the representative… Read Full Review

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★★★★☆

“SIMPLY THE BEST”

Written on: 25/07/2014 by 174Griffin-Alt (1 review written)

USED THESE LAST YEAR FOR THE FIRST TIME AND FOUND THE SERVICE FIRST CLASS, THE ONLY THING I THINK IS A BIT EXPENSIVE WAS THE FEES TO CHANGE OVER TO A NEW CAR MIDSTREEM. BUT ON THE WHOLE THEY ARE VERY HELPFUL AND POLITE, THEY EXPLAIN VERY THINK TO YOU AND THE SERVICE IS VERY QUICK. I WAS INSURED WITH IN MINUTES AND RECIEVED ALL MY DOCUMENTS BY EMAIL IN ABOUT 5 MINUTES, WHICH IS THE THING I LIKED BEST. … Read Full Review

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★★★★★

“Quality Service”

Written on: 25/07/2014 by stafforddad (1 review written)

Very good service...good telephone manner and quickly done!… Read Full Review

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★★★★★

“Questions before buying”

Written on: 25/07/2014 by saffie3 (1 review written)

Very quick answer to my question and further information sent by email. Thank you to ep2 for such a good response!… Read Full Review

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★★★★★

“One Call Insurance for 5 Years”

Written on: 25/07/2014 by GoldenJack (1 review written)

Have been with One Call Insurance for over 5 Years with no problems. This year 2014, received renewal details and found that my car insurance has gone down by more than £120. Big play by yourselves… Read Full Review

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★★★★★

“Brilliant friendly service!!”

Written on: 25/07/2014 by 363Griffith (1 review written)

I had a confusing renewal as I am giving my existing car to my daughter and insuring a new one and the whole team made it very easy!!! My last call to AA2 was great because she dealt efficiently and with humour with my confusion and very quickly everything was sorted and my documents were emailed whilst we were still talking on the phone!! When I had a claim earlier this year it was extremely easy to sort with no fussing. Fantastic service!!! I would recommend them to everyone!!! Many thanks… Read Full Review

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★★★★☆

“Very good prices and friendly service.”

Written on: 25/07/2014 by McCartyuc292 (1 review written)

Received my renewal documents from OneCall and had a quick search online for a better price. I couldn't find one! It's a pleasure to be valued as an exisitng customer and the customer service representative 'AA2' was very polite and informative… Read Full Review

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★★★★☆

“Home Insurance Review”

Written on: 25/07/2014 by Munrosq374 (1 review written)

Discovered One Call through a price comparison quote. Attracted to this option as the level of cover vs price was very reasonable. Called an spoke to customer service advisor as online policy was showing against old address (what out if moving house and redirected from another website!). KB6 very pleasant to deal with and after a short call we were happy with the quote and went ahead with the policy. Good experience… Read Full Review

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★★★★★

“Beat quote”

Written on: 25/07/2014 by udMcHugh392 (1 review written)

Found this company on go compare website, phoned me immediately and dealt with the renewal very efficiently, although did repeat a lot of the questions. Don't know anymore than this. But if they are as efficient dealing with claims and renewal I will be happy… Read Full Review

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★★★★★

“Online chat with advisor.”

Written on: 25/07/2014

Been with this insurance company for two years now, had the usual phone calls asking about renewals each tear, no pushy staff very polite with me wanting to compare different sites to find a better quote first unlike others who can be very rude. I had a chat with the advisor e2 online first regarding whether they would match a quote a found she was very polite even when its difficult chatting online. Going to ring the renewals line to speak to them in person… Read Full Review

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★★★☆☆

“car insurance”

Written on: 25/07/2014 by Cameronjd97 (1 review written)

Jemma was very helpful. The only thing I found hard was having to listen to all the details afterwards. It is hard to take it all in… Read Full Review

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★★★★★

“Ticks all the boxes.”

Written on: 25/07/2014

Renewal process completed to my satisfaction with a competent staff member of One Call Insurance. Very professional… Read Full Review

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★★★★☆

“No pressure motor renewal”

Written on: 25/07/2014 by Loganf130 (1 review written)

A very helpfull member of staff (AA2) talked me through re insuring my vehicle in just a few minutes. Really pleased and have now recommended them to others… Read Full Review

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