One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554 012
★★★★☆
4.1 / 5
13415
83% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★☆

“patient”

Written on: 27/06/2016 by saShaffer479 (1 review written)

I was happy with the service I received overall, and a reasonable premium. The operators were friendly and mostly helpful. I would recommend to a friedn seeking a good deal. Only niggle is the time taken to answer phone calls… Read Full Review

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★☆☆☆☆

“worst insurance ive ever had”

Written on: 26/06/2016 by Trevor297 (1 review written)

firstly when I took the insurance out June last year 2015 I never knew it was a broker then when I had to claim in march I was told that it was fine that I have my no claims protected. At this point as well I have so much bother trying to get a garage to fix my car that had a car other than a fiat 500 as a courtesy car as I had taken out what I thought was full cover with all the extras.then in june when my insurance was to be renewed I phoned to say I was going with another company after all… Read Full Review

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★★★★☆

“pleased with service i received ”

Written on: 26/06/2016 by StephanyShort (1 review written)

I contacted one call via the chat line and was asked to ring as my query was a renewal, The waiting time advertised and was accurate the agent dealt with my query efficiently and I was satisfied… Read Full Review

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★★★★★

“car insurance renewal”

Written on: 26/06/2016 by BritneyMcFadden (1 review written)

assistance with uploading of docs was excellent and checking that it had been successful very patient and clear . … Read Full Review

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★★★★★

“good money for it ”

Written on: 26/06/2016 by Castro445 (1 review written)

I would tell my family & mate about one call insurance they are so nice on the phone to me… Read Full Review

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★★★★★

“Fbfcustomer services.”

Written on: 26/06/2016 by Hart457 (1 review written)

Friendly and helpfull… Read Full Review

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★★★★★

“Excellent service, rang about my documents and and was...”

Written on: 26/06/2016 by ClarkMorris (1 review written)

Excellent service, rang about my documents and and was e- mailed them straight away ,been with yourselves for a number of Years and always been satisfied thank you… Read Full Review

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★☆☆☆☆

“Say one thing and do another”

Written on: 26/06/2016

We renewed our insurance no problem. I told them about an accident our main driver had when a dear ran into his car. This was no problem. Premium agreed. Actually took much more from our card. They sent a letter saying we had not informed them of the accident and increasing our fees plus an admin fee. Drivers own insurer had not increased their fees at renewal. The policy had been in place less that 14 days. Legally we should receive a full refund. We will be making a complaint to the… Read Full Review

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★★★★★

“sorting out renewal”

Written on: 26/06/2016 by Peyton1977 (1 review written)

Concerned since telephone renewal quote was £20 more than online. So did it that way. I thought I would have to resend my licence and NCB proof but PGI helped me out with that. Prompt efficient reponse Well done… Read Full Review

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★★★★☆

“Costumer service really friendly ”

Written on: 26/06/2016 by CharlizeHensley148 (1 review written)

Really satisfied with the service and professionalism 100% will recommend to family and friends… Read Full Review

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★★★★★

“Excellent helpful staff”

Written on: 26/06/2016 by vvRalston88 (1 review written)

Just wanted to say thank you to PGI for helping me today - she was very friendly and helpful - a credit to your team… Read Full Review

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★★★★★

“service was excellent”

Written on: 26/06/2016

excellent could not fault anything… Read Full Review

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★★★☆☆

“Annoying!”

Written on: 26/06/2016 by Molloylb60 (1 review written)

Frustrating that a premium goes up from year to year. Yet when looking on something like compare the market you offer a cheaper price. Why are loyal customers having to find better quotes from your company instead being given the best available price as a renewal quote originally?!!!… Read Full Review

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★★★☆☆

“Helpful staff but on hold too long”

Written on: 26/06/2016 by Skinner446 (1 review written)

The staff were friendly and helpful and apologetic when I was kept waiting and put on hold. However, the overall call took an hour and I must have spent only 15 minutes at the most, actually talking to someone, the remainder of the time I spent on hold which was very frustrating. I can appreciate that the company is busy but I felt the length of time was a little excessive… Read Full Review

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★★★★★

“Quicker and easier ”

Written on: 26/06/2016 by 117Cook (1 review written)

Quick response, quicker then waiting on phone operator very helpful… Read Full Review

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★★★★★

“ok”

Written on: 26/06/2016 by JoseMacGregor460 (1 review written)

ok everything was fine , nice and professional… Read Full Review

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★★★★★

“Easy peasy”

Written on: 26/06/2016 by Suarezyz428 (1 review written)

Used online chat to cancel my cover. Quick response, helpful answers, sorted. Very happy with the service, it works!… Read Full Review

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★★★★☆

“Motor insurance happy”

Written on: 26/06/2016

I received my renewal quote from One Call which worked out at £278 paying monthly. I run a check on compare the market and found cheaper insurance but unlike One Call it didn't include breakdown cover, legal protection and NCB protection. Scrolling through l did find a cheaper quote with One Call offering all the extras which would save me £46. I phoned and was expecting to be told that l would only qualify for that quote as a new customer ( as with so many other insurance company's ). To my… Read Full Review

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★★★★☆

“motor vehicle renewal”

Written on: 25/06/2016 by Bennettq36 (1 review written)

I found the assistance I received to be very helpful and polite and was conducted professionally.I challenged the policy price and was able to get a better deal which I thought fair… Read Full Review

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★★★★★

“Excellent Company”

Written on: 25/06/2016 by mikefv1 (1 review written)

Great to deal with enough said !… Read Full Review

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