One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.7 / 5
73.2% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★☆

“Renewal of Car Insurance”

Written on: 25/12/2014 by Mara1976 (1 review written)

This is my second year with One Call Insurance, I have found the systems they use simple, straightforward and quick, they source the best deals and packages, as this was my first renewal - I was expecting an increase but it has remained competitive, very good customer care, pleasant staff who come across as efficient and helpful… Read Full Review

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★★★★★

“One Call did the trick”

Written on: 24/12/2014

Very pleased with service and speed with which we reviewed my old household policy with the One Call quoted. Extremely pleased with help over the phone from KB6… Read Full Review

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★★★★★

“car insurance”

Written on: 23/12/2014 by aa.proudfoot4 (1 review written)

Very helpfull polite and pleasent young lady a pleasure to talk to… Read Full Review

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★★★★★

“Jess is just brilliant ”

Written on: 23/12/2014 by pav99991 (1 review written)

Fast and easy with her ....full recommendations… Read Full Review

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★★★★★

“Knowledgeable,friendly and excellent price”

Written on: 22/12/2014 by mikeallington (1 review written)

I read the reviews and concluded most of the complaints came from those with issues! Probably the same people driving 2" from your bumper who are unable to shop or eat out without being offensive. This company has the highest rating of the cheaper quoting companies. Served by SC7,very friendly and helpful… Read Full Review

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★☆☆☆☆

“Worst company ever dealt with”

Written on: 22/12/2014 by dqFlores397 (1 review written)

Miss sold policy. Persuaded into not taking NCB protection as theirs was the same but free. Not the same, had an accident and lost 6 years no claims and found out that theirs is a reduction if you stay with them and does not protect the NCB you have built up. Automatically renewed policy without informing me until 2 days before by email saying thanks for renewing, replied that a hadn't and already got a new insurance policy starting. Ignored and took £1300 from my account without permission… Read Full Review

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★★★★★

“Could not believe my renewal quotation.”

Written on: 22/12/2014 by Claytonsa455 (1 review written)

Very friendly service from KW9 this is my second year with One call and with rates like this lets hope it a long and happy partnership. Will definitely now recommend One call to family and friends having had my first renewal… Read Full Review

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★★★★☆

“Insurance renewal”

Written on: 22/12/2014 by McGuireds30 (1 review written)

The people dealing with the calls are good and friendly. The waiting time on line is poor. I waited 40 minutes in one calll… Read Full Review

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★★★★★

“Advisor was Great”

Written on: 21/12/2014 by PB0368 (1 review written)

i phoned over my policy renewal a couple of days ago i spoke to AA2. She was extremely helpful. I was spoken to with the upmost respect off her and her manners where unquestionable. AA2 was very pleasant throughout over conversation and is a credit to your company… Read Full Review

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★★★★★

“One call review”

Written on: 21/12/2014 by Jadielj165 (1 review written)

For the save cover as my previous insurer I saved over £140, this was from an initial search on the internet, when I phoned to confirm the price & buy the insurance there were no hidden extras and the two members of the one call staff I spoke to were very helpful… Read Full Review

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★★★★★

“Car insurance”

Written on: 20/12/2014 by Gpl1964 (1 review written)

I have today renewed my car insurance with one call. My circumstances have changed since last year so their representative AA2 had to take my new details. After an initial offer that was outside my budget AA2 managed to offer me a package that fitted my budget. Excellent service, thank you one call. I would definitely recommend you to a friend or family member… Read Full Review

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★★★★★

“I have renewed my husbands motor insurance today with...”

Written on: 20/12/2014 by Alonzod160 (1 review written)

I have renewed my husbands motor insurance today with AA2. She was very efficient and friendly. The process took just ten minutes. Excellent service. Thank you AA2… Read Full Review

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★★★★★

“First Class Service from CE2 at OneCall.”

Written on: 20/12/2014 by RamsgateLadyDriver (1 review written)

Today, whilst reading through my car insurance documents, I noticed a slight error - probably just a 'typo'. Anyway, there was a '7' where it should have been '9'. I filled out a Customer Service form online and within the hour a Member of Staff, CE2, had issued a replacement document ready for me to print out and put away safely. I would recommend this Insurance Broker to anyone looking for insurance cover… Read Full Review

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★★★★★

“buildings and contents renewal”

Written on: 20/12/2014 by brianwalker1307 (1 review written)

Smooth transaction,particularly impressed with LH5 for the way I was handled today..answered my queries and was very pleasant and helpful The only criticism i have of One Call is after dialling and selecting your option ,in my case option 2 for Insurance renewal,you are then immediately left to listen to music until someone eventually answers your call.-this I understand and have no issue with but I gave up a couple of times prior to getting through after listening to continual music for over… Read Full Review

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★★★★★

“Brilliant service AA2!”

Written on: 20/12/2014 by AMANDAH13 (1 review written)

I needed to alter some details on my auto insurance renewal. AA2 was polite, efficient, explaining the details and ensuring I got the best possible deal… Read Full Review

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★★★★★

“Excellent service”

Written on: 20/12/2014 by Kaylee355 (1 review written)

Fantastic service from KW9 . Was really helpful and informative. I was just renewing my policy with no changes but the process was handled so quickly. I will again be recommending to my friends and family. Well done One Call!… Read Full Review

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★★★★☆

“AA2 was very efficient”

Written on: 20/12/2014 by Cazwoo (1 review written)

AA2 clearly explained all the details and was very efficient when dealing with my enquiry and I would recommend to friends… Read Full Review

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★★★★★

“Car insurance renewal”

Written on: 20/12/2014 by Jaxsons264 (1 review written)

AA2 presented as Efficient business call with verification, polite, clearly audible and articulate speech, brief & satisfactory answers to questions, however please give agency name first on phone pickup, I did not like being asked to agree my customer name first… Read Full Review

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★★★★★

“5 Star Review”

Written on: 19/12/2014

Easy to contact, 5th year of cover,good value, would like to pass on thanks to the staff member who handled my call ( KW9 ), polite and patient with any of my questions. I have all ready passeD on your contact numbet to collegues who may or may not have arranged cover with you due the low cost of my cover… Read Full Review

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★★★★★

“Car insurance”

Written on: 19/12/2014 by JJJHJ (1 review written)

Pleasantly pleased with One-Call operative, very clear & concise with explanations. Very pleased with price, One-Call insurance premium cheaper than previous quotes & insurance. Hope if do ever have problem the company sort claims out etc in same manner, swiftly & concisely… Read Full Review

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