One Call Car Insurance Reviews - www.onecalldirect.co.uk

01302 554 012
★★★★☆
4.1 / 5
15342
84% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★☆☆☆☆

“not very happy I phoned”

Written on: 29/09/2016

I phoned up to do a change of address when I was talking to an advisor the line wasn't very good and I couldn't understand what she was saying so I asked if she could do a call back she didn't ring back so i left it at that thinking i had done what I had to two days later I got a letter from one call saying my insurance had been cancelled lack of information so I phoned again asking why my policy had been stopped and all I got was a smarmy coment you didn't give us the infomation required so I… Read Full Review

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★★★★☆

“Good service”

Written on: 29/09/2016 by 152Taylor-Alt (1 review written)

Quick and Friendly service… Read Full Review

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★★★★☆

“OneCall does a good job”

Written on: 29/09/2016 by tbO'Rourke161 (1 review written)

Efficient, friendly service - well done OneCall. Only compliant is that took 10 mins to get through to a customer services representative… Read Full Review

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★★★★☆

“Vehicle reg change”

Written on: 28/09/2016 by Walter65 (1 review written)

All good, waiting time not bad being it's peak time 19.20pm. Lady very clear well spoken and done my request very quickly. Many thanks… Read Full Review

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★★★★★

“Over The Moon”

Written on: 28/09/2016 by ruth5newey (1 review written)

I can't say enough good stuff about One Call Insurance. The site is easy to follow. The 'Chat' line is the fastest I've ever used. I used it twice in one day and both times the adviser was there already. The service is impeccable and when phoning, lets you know where you are in the queue and how long you'll be waiting. I can tell you, NOT LONG. But even better than all this is the great prices and One Call are the only company I know, from experience, that actually sends you a lower renewal… Read Full Review

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★★★☆☆

“dont alter your policy!”

Written on: 28/09/2016 by onHorton419 (1 review written)

Not very helpful on the phone when looking for a solution to a problem. tried to disuade me from speaking to a manager saying they wouldnt be able to help me, then they said the manager was trying to find a solution. eventually i found the solution which was not to change the details on the policy, saving me £40. i felt they were being very picky… Read Full Review

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★★★★★

“Cannot fault the customer service courtesy at all, but...”

Written on: 28/09/2016 by FLOGGED (1 review written)

Cannot fault the customer service courtesy at all, but feel the waiting time on the phone is excessive. Would definitely recommend this company… Read Full Review

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★★★★★

“Great service”

Written on: 28/09/2016 by Ethen1963 (1 review written)

Renewal was very simple and took only a couple of mins. I would recommend One Call to others… Read Full Review

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★★★★☆

“Change of veicle”

Written on: 28/09/2016 by Deanjames21 (1 review written)

Cha nge of vie lie very plesant and helpfull… Read Full Review

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★★★☆☆

“Transfer policy”

Written on: 28/09/2016 by IanBurns123 (1 review written)

Took a long time to get through on the phone. Very good service from operator. New quote to transfer policy to new car very poor. Disappoint transferring the policy also has a admin charge £39 Works out cheaper to cancell poilcy £44 and get a new policy… Read Full Review

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★★★★★

“Fast and efficient”

Written on: 28/09/2016 by SussexSeagull (1 review written)

Although I had to wait a while for my call to be answered, when I spoke to the rep, he was friendly, fast and effivient. He was very clear with what was and wasn't covered by the new policy he offered me and payment was taken smoothly and without any hitches… Read Full Review

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★★★★★

“Insurance Renewal”

Written on: 28/09/2016 by Daisybo (1 review written)

Dealt with a person who made the renewal process very easy & a very pleasant transaction. She is very knowledgeable about the products, services & process's & has a very pleasant manner & attitude, absolute pleasure to do business with… Read Full Review

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★★★★★

“Insurance renewal procedure”

Written on: 28/09/2016

Excellent service, the person I dealt with was very helpful very quick and easy renewal procedure. Pleasant and friendly adviser, cheapest quote by far compared to renewal prices online!! Extremely happy and most of all, INSURED!… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 28/09/2016 by Onecallreview (1 review written)

Quick, efficient and friendly. Good as it gets, well done… Read Full Review

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★★★★★

“Fantastic manner, very helpful and extremely polite”

Written on: 28/09/2016 by LeePreston1701 (1 review written)

the person I dealt with was quite honestly the most pleasant and helpful insurance worker that I have had the pleasure of speaking to; really nice gentleman, incredibly polite and extremely helpful. A pleasure. Thank you… Read Full Review

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★★★★★

“Quick and easy”

Written on: 28/09/2016 by AngelaHSmith (1 review written)

I changed my car and was expecting the typical administrative delays and issues in getting my new policy. But, to my surprise, One Call Insurance made it really easy! The phone number on the letter head took me to the renewals team but after only seconds on hold I was passed to Customer Services. He was able to locate my details from my PostCode and name so I didn't need to find a Client Reference or Policy Number even though, expecting there to be trouble, I had it all ready. I explained I… Read Full Review

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★★★★★

“Very Helpful”

Written on: 28/09/2016 by daztor (1 review written)

Dealing with one call was a pleasure ,you get great service and value for moneyand would definitley recommend to family and friends… Read Full Review

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★★★★★

“If you don't ask you don't get, haggle !”

Written on: 28/09/2016

Renewed my Car insurance today for the 3rd year by phone. Great knowing where I was in the "queue", and your estimated time of answering. 7th in queue estimated time 4 minutes, call answered just, in under 4. The young lady I spoke to was a " Star " and it is her that got my 5/5. Asked her 3 questions regarding my policy and she answered them all with confidence and in terms that I could understand. None of this customer service vocabulary that confuse us the customer and we end up saying Yes… Read Full Review

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★★★★☆

“Value for money”

Written on: 28/09/2016 by Trevin311 (1 review written)

One call once again gave me a good price for my renewal premium. Very polite and helpful man… Read Full Review

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★★★★★

“Very helpful ”

Written on: 27/09/2016 by AshleeHale (1 review written)

I found one call to be the best deal for me. Also i found them very helpful when I was changing over cars. I would definitely recommend them , all toot paperwork is emailed to you which is less hassle and everything can be downloaded online which i find very useful. The only thing was when I was trying to contact them via phone it did take a while to get through. Other than that an all round good insurance company… Read Full Review

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