One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.8 / 5
7867
75% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“car insurance renewal ”

Written on: 20/04/2015 by Cannon35 (1 review written)

it was easy to renew my car insurance and cheaper for a change!! KW9 was very helpful and clear it's nice to speak to a person and not a computer, would defo recommend to family and friends, wasn't on hold for long at all and all dealt with within 10 mins and was nothing I disliked at all, thanks KW9 for a quick and easy process… Read Full Review

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★★★★★

“quick and efficient”

Written on: 20/04/2015 by ChanaPerkins (1 review written)

good service sorted my enquiry out very quickly and very reasonable would recommend many thanks… Read Full Review

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★★★★☆

“KW9”

Written on: 20/04/2015 by neilmilne52 (1 review written)

I have renewed my Car Insurance with One Call,because it is easy to contact them by phone,and the pre recorded message actually tells you how long you have to wait for the call to be answered,which most companies don`t do. It is also much better to deal with a UK call centre.KW9 was very helpful,because it was not a simple transaction,due to my having just bought a new car around the time of the renewal date… Read Full Review

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★★★★★

“Excellent online chat help”

Written on: 20/04/2015

Contacted online help as I needed my documents quickly to pick up my new car. Spoke to operator RP2 who sorted it all out and sent my documents through. Very friendly and helpful operator, recommended!… Read Full Review

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★★★★☆

“Happy”

Written on: 20/04/2015 by vbBell190 (1 review written)

All information clear and precise and nothing was too much trouble. I feel that i will get everything i need with this policy , but of course, i hope that that there will be no need to ring you, as then i will have a problem. thank you… Read Full Review

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★★★★★

“great insurance”

Written on: 20/04/2015 by ashaandlulu (1 review written)

Couldnt find better always poilte and help everytime. I am 1000 happy with my service from this company… Read Full Review

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★★★★☆

“Not bad but could do better”

Written on: 20/04/2015 by Modernisation (2 reviews written)

They have some great systems and are really quite efficient but I hate holding on the phone when my call is allegedly so important to them - feels too much your part of a system and not really getting personal service. As the title says could do better. Having said this MB6 was very polite and very pleasant… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 20/04/2015 by 280Kelley (1 review written)

Nathan (NS7) was able to provide a call-in number for me to use since I was out of the country and he was unable to call me. The update to my payment method, and the renewal of my policy took less than 10 minutes - great work!… Read Full Review

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★★★★★

“AA1 username”

Written on: 20/04/2015 by 1951Ashby (1 review written)

AA1 was very helpful and a pleasure to deal with I would recommended this lady to anyone thank you once again… Read Full Review

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★★★★☆

“Renewal of my car insurance”

Written on: 19/04/2015

I have used One Call services for a few years and have found them to offer a good service at a good price. DP2 helped me with my renewal this time, he was polite and friendly, explaining all the services on my policy clearly. My only critisum is perhaps he talked a little fast at times for me to catch everything, but he happily repeated anything I did not catch the first time. I would reccomend One Call to family and friends… Read Full Review

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★★★★☆

“Great service”

Written on: 19/04/2015 by GrahamBuxton (1 review written)

RD3 was very friendly, professional and dealt with my enquiry very efficiently, I will certainly be recommending your services in the future… Read Full Review

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★★★★★

“Car”

Written on: 19/04/2015 by 1970Merritt (1 review written)

Liked the service.It saves time and is cheap… Read Full Review

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★★★★☆

“private car renewal”

Written on: 19/04/2015

Good service from NT3 to tailor my motor insurance request and breakdown recovery cover… Read Full Review

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★★★★★

“RP2 was a great help”

Written on: 19/04/2015 by gdCormier276 (1 review written)

Great chat system helped with my query straight away. Thank you… Read Full Review

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★★★★★

“Love. One Call”

Written on: 19/04/2015 by Morse297 (1 review written)

They've have always been professional and helpful. Will do all they can to better other companies rates. Have had the need to make a few changes to my policy during my time with them and have never had to pay amendment fees. Also love their 3 year price guarantee offer. I am a loyal customer now!! KW9… Read Full Review

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★★★★☆

“Very Good experience.. so far”

Written on: 18/04/2015 by dr.m.rabie (1 review written)

Customer Service was very good. SP5 was great. The phone call was cut off and she rang me again straight forward. First time to try one call insurance so I can't really say if the are good or not. The price is very good but can't comment on the service yet. The included breakdown cover is a bonus as well… Read Full Review

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★★★★☆

“Renewed car insurance policy”

Written on: 18/04/2015 by Mirriemoo (1 review written)

How wonderful, the phone was answered promptly not the usual holding on the line for twenty minutes or so. RD3 was very helpful and efficient, all questions answered and the whole transaction was easy, straight forward and dealt with in a very professional manner. Thank you… Read Full Review

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★★★★★

“Very satisfactory service”

Written on: 18/04/2015 by macdiva (1 review written)

I had occasion to telephone One Call regarding my insurance renewal and the customer service operator, KW9, was extremely helpful in providing information for me. They were courteous, helpful and knowledgeable about the product. I have been very satisfied with the level of service during the several years I have been buying insurance from One Call and see no reason to change provider in the foreseeable future. I would have preferred not to have to listen to a very lengthy recorded message at… Read Full Review

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★★★★★

“very efficient and helpful”

Written on: 18/04/2015 by Jacquelynu61 (1 review written)

Answered phone quickly and then dealt with my query efficiently… Read Full Review

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★★★★★

“top insurer”

Written on: 18/04/2015

OneCall are a friendly helpfull insurer that get you the best deal i have been with them for 5 years and have never had a problem with them and they inform me of special offers including a 3 year fixed term which was at a fantastic price and 3 years peace of mind. my customer service advisor Lewis Parnham was very good and helpful… Read Full Review

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