One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.7 / 5
71.9% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★☆

“KW9”

Written on: 23/09/2014 by alisonmay (1 review written)

Phone contact very helpful… Read Full Review

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★☆☆☆☆

“POOR IN EVERY RESPECT”

Written on: 23/09/2014 by Schroeder142 (1 review written)

Contact numbers have changed without any notification. They do not in fact operate a No Claims Benefit as is stated in their advertising. A recent repair was undertaken by a very unsuitable repairer who has a questionable reputation. Complaints were not dealt with… Read Full Review

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★★★★★

“online chat”

Written on: 23/09/2014 by ogwells (1 review written)

very helpfull sorted issue very quickly… Read Full Review

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★☆☆☆☆

“Bad experience”

Written on: 23/09/2014 by Little39 (1 review written)

I bough a car insurance about a month ago. Had to send my driving licence, and car bonus. I emailed my driving licence twice and also uplouded online but for some reason they never got it. Today I received a letter which basically says YOUR CAR INSURANCE CANCELLATION,because you failed to provide relavant documenets. Thanks very much for unbelievable experience !!!!!… Read Full Review

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★★★★★

“Great service KW9”

Written on: 22/09/2014 by 269Cowan (1 review written)

Easy to use and the staff especially KW9 are very helpful won't use another company again. Everything was made very clear and very user friendly. Thank you… Read Full Review

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★★★★☆

“Motor insurance renewal”

Written on: 22/09/2014 by Kaileyy7 (1 review written)

I found KW9 extremely clear and helpful and transfers were prompt. I am happy to recommend One Call to others. I did however have long waits before being connected… Read Full Review

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★★★★★

“Jade Clarke”

Written on: 22/09/2014 by 278Wentworth (1 review written)

Most helpfull friendley but thorough… Read Full Review

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★★★★★

“Great”

Written on: 22/09/2014

The staffs are very patient. They give me a lot of information that I need. I am quite happy about this… Read Full Review

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★☆☆☆☆

“General views of company”

Written on: 22/09/2014 by astrovoyager (1 review written)

Very poor. Will not use again. Very expensive, very difficult to speak to someone on the phone, £5.99 if you want your documents sent by post. Had to take out a new policy for change of car and therefore had to make 2 payments in one month because of refusal to continue with DD date… Read Full Review

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★★★★★

“One call make it so easy to renew your insurance all...”

Written on: 22/09/2014 by montyman1 (1 review written)

One call make it so easy to renew your insurance all on line with easy to follow instruction- overall very pleased with service and happy to continue using one call… Read Full Review

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★★★★★

“Very friendly and very helpful customer service.”

Written on: 22/09/2014 by 230MacKenzie (1 review written)

Thank you for being very helpful! I usually find setting up a new car insurance policy very stressful. I found the quote online and it was one of the cheapest with more included than many of the policies that were costing almost half again. I set up all the details online quickly and had a question that I needed answered so rang the number on the top of the online page. Got through to an automated system that was very straight forward, offering different numbers for different departments. Got… Read Full Review

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★★★★☆

“Operator KW9 was very helpful and polite. I would...”

Written on: 22/09/2014 by Burnsyr233 (1 review written)

Operator KW9 was very helpful and polite. I would recommend this company… Read Full Review

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★★★★★

“Just renewed my insurance with One Call for the third...”

Written on: 22/09/2014

Just renewed my insurance with One Call for the third year. A pleasure to deal with their staff, who are always helpful. I have had to call their breakdown cover twice over the last three year and have had excellent service… Read Full Review

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★★★☆☆

“time”

Written on: 21/09/2014 by keithbennett (1 review written)

The service was ok.But the biggest problem was time spent on the phone,having to wait over half an hour to talk to someone.Then another half a hour to sort my insurance out.Payment took some time to be put through.The cost of making a phone calls when i have to make a few.Is it about time you use 0800 numbers… Read Full Review

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★★★★★

“Online enquiry review”

Written on: 21/09/2014 by 285Rollins (1 review written)

Username GM1 Had a chat with Gavin online to check out some information regarding my policy, namely whether I was covered for windscreen breakage. Helped me in minutes! Very good! I would recommend this route of finding information out as the phone lines don't usually get answered quickly!… Read Full Review

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★★★★★

“THE BEST I HAVE FOUND”

Written on: 21/09/2014 by gvMcKinnon1945 (1 review written)

you get a great price and plenty of extras are thrown in with the price which you normally have to pay extra for. I have been to 3 of the top comparison sites and One Call came out on top.The staff were really friendly and helpful… Read Full Review

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★★★★☆

“quick attentive and simple”

Written on: 21/09/2014 by bxGalbraith295 (1 review written)

not had a single moment of awkwardness with this company so long as you feel confident in using online system to deal with general enquireries and pricess that are very competative. I would have no resevation in promoting onecall to anyone.The website is reasonable to use (i have seen and used better) and the online help is very good, my renewal quotes ,car house and pet have always been competative or cheepest but have not had to claim as yet (hopefully never) REF-JA2… Read Full Review

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★☆☆☆☆

“Absolute Joke - AVOID!!”

Written on: 21/09/2014 by 185Sears (1 review written)

Had my insurance for 9 months before I cancelled it as I sold my car. Was told I was not entitled to a refund as I had cancelled even though I paid upfront for 12 months. After a lot of phone calls ( I was not able to get through due to them having a new phone line installed) and emails, I was told I was indeed due a refund of £195. However, I have to now wait 6-8 weeks for this as their head office is based in MALTA!!! AVIOD THIS COMPANY - Quick to take your money but not as quick to issue… Read Full Review

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★★★★☆

“bit of a shaky start”

Written on: 21/09/2014 by AydinBird (1 review written)

got my renewal did not like the renewal fee, had alook on-line found yourselves had a chat with kw9 and she sorted things for me. its a good deal.would recommend to family and friends… Read Full Review

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★★★★★

“Very helpful ”

Written on: 21/09/2014 by Petersxu75 (1 review written)

I took out insurance, assisted by LB6 who made it all very easy and painless. Often these things can be such a bore but it was quick and simple with a good price, thanks very much… Read Full Review

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