One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.7 / 5
72.6% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★☆☆☆☆

“Very poor telepohne system”

Written on: 22/10/2014

Their automated handling system eventually takes you to a menu where you have an option to speak to a customer service provider and when you select it you get taken back to the beginning. Happened 3 times Last night I called on the number they gave me on the website only to be told I had called the wrong number. The number I was told to call was the number I had orginially dialled, I told them that but they were adamant so I called back and the same department answered the phone and told me I… Read Full Review

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★★★★★

“QUICK AND EASY”

Written on: 22/10/2014 by kat51 (1 review written)

Spoke to LF4 who was very informative, clear and helpful.Went through all the details quickly and efficiently without any problems. … Read Full Review

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★★★★★

“Car Insurance”

Written on: 22/10/2014 by Shelleybell44 (1 review written)

I spoke to AA2 who was very informative, clear and helpful. She provided an extra quote for me which was no problem to her and processed my payment straight away :-)… Read Full Review

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★★★★★

“Professional Service at a good price”

Written on: 22/10/2014 by Dynax (2 reviews written)

The OneCall service agent, KW9, was a pleasure to deal when renewing my car insurance particularly that I had an at-fault accident during the year. OneCall was £20 cheaper than any other deal I could find so I had no hesitation in renewing with them… Read Full Review

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★★★★★

“KW9 Very Helpful”

Written on: 22/10/2014 by boblees (1 review written)

KW9 Was very helpful and efficient, However recorded messages are ridiculous, far too long and should not be a condition of the policy… Read Full Review

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★★★★★

“Very Pleased, Thank you!!”

Written on: 22/10/2014 by GilesFairweather (1 review written)

Just renewed this for the 2nd year AA2 was super helpful and One Call was basically £500.00 cheaper than anyone else with the same cover..and what really please me it went up by £20.00 from last year..brilliant… Read Full Review

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★★★★☆

“No Nonsense Talking”

Written on: 22/10/2014 by 498Newman (1 review written)

The operative was very thorough, precise and got straight to the point with all details leaving nothing unturned What i didn't like was the recorded messages afterwards that was told it could invalidate my insurance if i didn't listen?… Read Full Review

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★☆☆☆☆

“customer service is very very bad ...they don,t...”

Written on: 22/10/2014 by Yoselin492 (1 review written)

customer service is very very bad ...they don,t respect people who pay your company money .... to solve some problems not being able to help and send you from one number to another, but I think that's right company to its mock clients and call 0800 .... making money ..... a mafia company not recommend to anyone… Read Full Review

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★★★★☆

“polite cheerful informative”

Written on: 22/10/2014 by kuHurley20 (1 review written)

Nice person. with a no direct phone manner, quick buisness done for a good price what more do you need… Read Full Review

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★★★★★

“KW9”

Written on: 22/10/2014 by Santiagovf244 (1 review written)

Excellent & very helpful, friendly advisor, would recommend… Read Full Review

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★★★★★

“Very good Kw9 was great with my new quote helping me...”

Written on: 22/10/2014 by coPreston186 (1 review written)

Very go od Kw9 was great with my new quote helping me Grazie Very good . my user (KW9)… Read Full Review

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★★★★★

“Renewal of House Insurance”

Written on: 22/10/2014 by JavonLamont26 (1 review written)

Dealt with by AA2,a first class service,no waiting or hassle… Read Full Review

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★★☆☆☆

“WHAT CUSTOMER SERVICE”

Written on: 22/10/2014 by bhOwen417 (1 review written)

Tried ringing them three times this morning. Selected appropriate option for my enquiry (actually speaking to an advisor regarding my policy) and was immediately diverted to a continuous loop music programme. They didnt even have the courtesy to have an operator voice saying something like "thank you for calling, please hold the line while we try to connect you". Am thoroughly disappointed with this situation. Have now emailed them, to see if I get a response that way. Seriously thinking… Read Full Review

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★★★★☆

“renew the insurance”

Written on: 22/10/2014 by ElishaMassey (1 review written)

Sort out the payment on a new card in less than 10 min. It would be better to improve the telephone signal, or decrease the noise a bit in the background?… Read Full Review

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★★★★★

“Very impressed! ”

Written on: 22/10/2014 by Luciab117 (1 review written)

After searching around for car insurance via the comparisons sites One Call came up as one of the cheapest for me. Also having my previous car insurance via one call made the process even easier and after a little negotiation and the excess reducer added they were able to match the alternative ones online to bring down the price. The customer service adviser was especially helpful and did all she could to bring the policy down with any included extras that make it more appealing than using… Read Full Review

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★☆☆☆☆

“1 hour on phone - still waiting”

Written on: 22/10/2014 by Calen417 (1 review written)

Needed to ammend a policy so called them. Took 18 minutes in the queue to speak to someone. They took some details, put me on hold for 8 minutes then hung up on me. Second call took 20 minutes to get through the queue. Again, details taken and I have been put on hold. Have had time to prepare and eat my breakfast entirely whilst on hold! Does this still pass as acceptable in 2014? If they answer, I will cancel my policy out of pure frustration. … Read Full Review

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★★★★☆

“have found to be a good, well serviced operation”

Written on: 21/10/2014 by jj.teggart (1 review written)

Have always found the staff to be friendly and helpful, with not too long a wait to be put through. The rates are also competitive, all in all a good firm to be with. would recomend the company to anyone… Read Full Review

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★★★★☆

“Helpful call centre staff, long wait to get to a person”

Written on: 21/10/2014 by vhBurgess481 (1 review written)

It was a long wait and three calls to get through to a person but when I did AA2 was charming and helpful. There have been no problems with the insurance cover for the past year, the renewal was reasonably competitive, so no need to change broker… Read Full Review

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★★★☆☆

“13 minutes of waiting to be answered!”

Written on: 21/10/2014 by MarisolCrockett1967 (1 review written)

The renewals quote was competitive compared to other online quotes so i was happy to renew. Sadly, this is where the customer service was tested and failed. I don't ask for much and i understand that everyone is busy these days, but to keep an existing customer waiting for 13 minutes just to renew their policy, to me, is unforgivable. When i eventually got through, i was passed over to 3 different departments. The person who dealt with my renewal was brusque and impatient, and gave me the… Read Full Review

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★★★★☆

“Great renewall price”

Written on: 21/10/2014 by nj.jordan (1 review written)

Great price, but what a palaver with legal jargon. Ref JA2… Read Full Review

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