One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.8 / 5
8686
76.9% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Customer Services Review”

Written on: 05/07/2015 by rsBolton175 (1 review written)

Although I had to wait for about 18 minutes (20th in queue), I was pleased to be kept updated how long I would have to wait and my progress through the queue, this is really helpful. Once the customer service advisor (RS3) answered, she was extremely efficient and helpful and fast and completely satisfied my request including sending me a receipt to email address. Thank you RS3… Read Full Review

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★★★★★

“Quick, Efficient and Great Service”

Written on: 05/07/2015 by nnCraig337 (1 review written)

When it came to renew my insurance, all it took was one phone call, I was given excellent service, got the right policy at the right price… Read Full Review

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★★★★★

“brilliant fantastic service”

Written on: 05/07/2015 by Church295 (1 review written)

lewis parnham was very helpfull on the phone polite, clear , and explained everything in detail i did not feel rushed on the phone the company have very good rates and the after service is really good… Read Full Review

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★★★★★

“Very Polite and Helpful”

Written on: 05/07/2015 by JuliusJordan (1 review written)

I spoke to JD5 today - very impressed! Got straight through to Live chat - my issue was dealt with very quickly. Was an absolute pleasure - very impressed with one call insurance! Would definitely recommend to a friend and shall be using them if we need any more cars insured! Brilliant price!… Read Full Review

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★★★★★

“ENQUIRY WITH POLICY”

Written on: 05/07/2015

JD5 WAS REALLY HELPFUL AND FRIENDLY, AND EFFICIENT WITH HER REPLIES WOULD RECOMMEND TO FAMILY AND FRIENDS FOR GREAT SERVICE WITH GOOD STAFF AND KNOWLEDGE… Read Full Review

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★★★★☆

“Easy and efficient.”

Written on: 05/07/2015 by Atkinson235 (1 review written)

JD5 was helpful and efficient. I got everything I needed in a few minutes. I would recommend this service… Read Full Review

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★★★★☆

“Changing from one car to another ”

Written on: 05/07/2015 by 121Davis (1 review written)

Phoned during the day had to hang on as busy , when I got through got passed about ended up in another I couldn't wait as I was at work . Phoned later when I got home got through after short wait expected to be passed about but the chap that answered was very helpful and changed without passing me to someone else , I don't think the person during the could be bothered dealing with it , if the chap later on could deal with it then the person during the should have delt with it so marks for him… Read Full Review

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★★★☆☆

“On line chat”

Written on: 04/07/2015 by Maurice294 (1 review written)

Having repeatedly tried to get through by phone (always a queue of 20++++)I resorted to web chat which was really efficient. Friendly person who was very helpful, sorted in less time than the wait to be spoken to by a real person!… Read Full Review

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★★★★★

“Very helpful”

Written on: 04/07/2015 by Jaliyah224 (1 review written)

change of number plate completed online within minutes very fast and helpful would recommend many thanks HS1… Read Full Review

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★★★★★

“Good service”

Written on: 04/07/2015 by Albieandmaxie (1 review written)

I was helped by cc6 who was very helpful and managed to get my policy sorted in time for me to go to work very friendly and curtious and professional in the way they dealt with me many thanks… Read Full Review

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★★★★★

“Quick, efficient, helpful”

Written on: 03/07/2015 by 1957Jensen (1 review written)

Great service, JD5 was helpful, quick and efficient at completing the midterm amendment to our insurance policy… Read Full Review

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★★★★☆

“Web chat service is superb”

Written on: 03/07/2015

I was having difficulties getting access to my policy booklet but Jess - JD5 - very patiently guided me to where I needed to be… Read Full Review

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★★★★☆

“Hassle Free”

Written on: 03/07/2015 by Jagger469 (1 review written)

Happy to use them again this year. Price on renewal was slightly higher than others and happy to adjust the options slightly. Good service and polite UK call centre. Dealt with an agent and she was happy to help, quick and easy renewal. Thankfully I have never had to deal with the claims department so cannot comment… Read Full Review

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★★★★★

“Information Request”

Written on: 03/07/2015 by prop60 (1 review written)

I wanted to know some details about the policy. All my questions were answered by Thomas (TD1) speedily… Read Full Review

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★★★★★

“excellent quote.”

Written on: 03/07/2015 by eaisaacson (1 review written)

Not spoken to an advisor yet but everything done on-line and seems to be working well so far with the help of MT3, I have previously insured thro` One call as the quotes are very competitive and offer extra`s that some others do not… Read Full Review

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★★★★★

“Renewal of address ”

Written on: 03/07/2015 by ConnorLernihan (1 review written)

Fantastic service. I feel I was very well aided when asking for information of quotes in regard to changing my address. Staff were very helpful and I am happy to recommend onecall insurance to anyone looking to take out an insurance policy. HS1… Read Full Review

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★★★★★

“Use of Customer Services”

Written on: 03/07/2015 by Bunt581 (1 review written)

I found the member of staff who dealt with my query to be very helpful and pleasant to deal with. The individual dealt with my query very efficiently and with the minimum of fuss. User ID: rd4-regan Thank you… Read Full Review

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★★★★★

“CHANGE OVER INSURANCE FOR FRESH MOTOR”

Written on: 03/07/2015 by MacKinnon93 (1 review written)

I would just like to say the person who dealt with me was very professional,well mannered and overall very quick thanks… Read Full Review

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★★★★★

“Super fast help when needed the most”

Written on: 03/07/2015 by stPope74 (1 review written)

SB9 has been so helpful as I'm abroad and was unable to phone, would recommend this service to future customers… Read Full Review

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★★★★☆

“Note cancellation costs”

Written on: 03/07/2015 by Lindaq281 (1 review written)

Excellent customer service however the cancellation charges if you change your car and choose to go with someone else are very high… Read Full Review

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