One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.8 / 5
74.5% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.
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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Advice on Company Car Policy”

Written on: 06/03/2015

Great support and advice from -RP2-. Couldn't have been more helpful… Read Full Review

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★★★★☆

“Pleasant and helpful service from AA2. A further...”

Written on: 06/03/2015

Pleasant and helpful service from AA2. A further discount was obtained so I was happy to renew… Read Full Review

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★★★★★

“Katie thanks for your help”

Written on: 06/03/2015 by McDermottdu464 (1 review written)

The adviser called me today and supported me amend my policy to suit me. Thanks very much … Read Full Review

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★★★★★

“so far so good!”

Written on: 05/03/2015 by Webbsy (2 reviews written)

a great price for insurance, everything you need included. Easy to buy, and very quick sending through all the paperwork. Easy system of forwarding proof of ncd. Very polite customer service agent (KF3), explained the reason for having emailed requesting me to call. I had worried what it could be but the agent soon put me at my ease. Explained things well. Impressed at having the phone call after having purchased cover over the internet - a lovely customer service idea, and ensured I'd received… Read Full Review

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★★★★★

“Right price, quick, simple”

Written on: 05/03/2015 by Razmo (1 review written)

Not only quick and simple to renew with helpful friendly staff, but for the first time in my experience of over 20 years motoring, and importantly for me, loyalty was demonstrated by one call who I am pleased to keep my car insurance with - at the right price. Good call!… Read Full Review

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★★★★★

“I always renew with One Call as it covers everything I...”

Written on: 05/03/2015

I always renew with One Call as it covers everything I look for in a comprehensive insurance and at a good price, no need to look any further. Very efficient and helpful company to deal with. Can recommend… Read Full Review

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★★★★☆

“Very helpul”

Written on: 05/03/2015 by Micheals88 (1 review written)

I struggle with using the computer sometimes and found it difficult to know how to download documents they required. I phoned customer service.A friendly representative helped with a few suggestions and was quite happy to help me further if I still had problems. The representative gave me e-mail so I could correspond. The only problem with this and most insurance companies is that they forget that there is a generation who are not quite sure on how to use the computer to it's full extent… Read Full Review

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★★★★☆

“Very Helpful ”

Written on: 05/03/2015 by CAY1 (1 review written)

When I had an incident the staff were very helpful. The situation was dealt with efficiently. Thanks… Read Full Review

Cay1's Response to CAY1's Review

Written on: 05/03/2015

The staff member was User ER2

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★★★★★

“Fantastic Service”

Written on: 04/03/2015 by RobertReilly6 (1 review written)

Great people to deal with, clear and accurate information and a trouble free vehicle swap over. Thankyou again Justin for your help. I would recommend to all my friends and family.Also the breakdown cover is fantastic as I had to use this on a recent occasion. The guys treat my car with the greatest respect… Read Full Review

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★★★★★

“One Call Customer Services”

Written on: 04/03/2015

Today's phone call with One Call SH4 was the best customer service I have experienced in all the years I have been with One Call. Clear and concise explanations, totally polite and welcoming. Keen to help and totally patient with me. Thanks SH4!… Read Full Review

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★★★★★

“no problems at all fast responces and pleased with...”

Written on: 04/03/2015 by Skinner55 (1 review written)

changed car and had no problems with the paperworks nore the complete incedent. they seem to be very competant and easily do whayt you request with missunderstanding,like some others!… Read Full Review

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★★★★★

“Quick and easy, professional service. first class”

Written on: 04/03/2015 by Emery265 (1 review written)

Quick and easy, professional service. first class… Read Full Review

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★★★★☆

“excellent service. ”

Written on: 03/03/2015 by Readej (1 review written)

I received excellent service when I rang to re insurance my car again. All details were explained and all options where discussed with me no claims discount/ legal cover etc… Read Full Review

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★★★★☆

“adding my partner to my car insurance ”

Written on: 03/03/2015 by warrenderp1317 (1 review written)

the person I dealt with was very helpful and polite, was going to cancel and move my car insurance elsewhere after speaking to first person (unhelpful) ,rang back and spoke to her, very helpful, took out new policy… Read Full Review

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★★★★★

“helpful friendly staff”

Written on: 03/03/2015 by jensenian (1 review written)

Great company - locally based - Good value insurance - bargain breakdown insurance - friendly helpful staff including Carl in sales xI would recomend this service to all my friends and family… Read Full Review

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★★★★★

“PARTNER ADDED ON EXISTING POLICY ”

Written on: 03/03/2015 by Munoz482 (1 review written)

Saturday 28 March I was able to add my partner to my existing policy, the operator was both well mannered helpful with the minimum amount of fuss the action was performed I have been a client of One Call for many years and I am more than satisfied with there service they find the right price and I feel safe being insured with them. WELL DONE THANK YOU… Read Full Review

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★★★★★

“Top class customer service”

Written on: 02/03/2015 by Matthew_wright (1 review written)

Had an issue where I had forgotten that there had been a claim a few weeks earlier by a named driver on a different policy but had not disclosed this in error called customer services and in around 5 minutes everything sorted and extra 71 pound added to insurance premium top class customer service. Ref SF5 … Read Full Review

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★★★★★

“had a small problem with quote online ”

Written on: 02/03/2015 by RobStones (1 review written)

Had a problem with the online quote, wouldn't accept my new address rang the helpline and spoke to you representative who kindly did the quote for me and even saved me some more money, very satisfied… Read Full Review

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★★★☆☆

“One call direct”

Written on: 02/03/2015 by Jasbooth (1 review written)

JC1 was very helpful but it was expensive for just changing my car details £86 and only two months left on policy. May have been cheaper to just let it run and start a new policy… Read Full Review

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★★★★★

“great service”

Written on: 02/03/2015

just spoke to  the person I dealt with on the online service to amend my policy and what a great easy and quick way to do this . highly recommend rather than spending time waiting on the phone . thanks onecall… Read Full Review

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