One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
3.9 / 5
9046
77.6% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“Online chat”

Written on: 30/07/2015 by Poolezi158 (1 review written)

Excellent service via online chat, explained what I needed to know gave me good advice better than sitting in a queue for ages… Read Full Review

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★★★★★

“Wow that was quick!”

Written on: 30/07/2015 by Mark343 (1 review written)

Not wanting to wait on the phone (estimated time of 7 minutes) I decicded to use the online chat facility on One Call Directs website. The guy on the other end was very efficient and answered my query in no time at all. The whole session was only delayed by my inability to type quickly. Fantastic service from people who know what they are doing… Read Full Review

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★★★★☆

“car insurance renewal”

Written on: 29/07/2015

I was informed that my annual car insurance renewal had not been released by my bank. I phoned one call and everything was sorted in 5 minutes, the person I dealt with code JL5 was quick and efficient… Read Full Review

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★★★★★

“Excellent service via online chat”

Written on: 29/07/2015

Have been with OneCall for several years fortunately without need to make a claim but I was very pleased with the speed and efficiency with which my request to modify my Car Insurance policy was dealt with by Operator SB9. Many thanks once again!… Read Full Review

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★★★★★

“review of chat”

Written on: 29/07/2015 by Allison1983 (1 review written)

Within minutes had 2 queries clarified - whether my car was insured abroad and if I had breakdown cover to include spain and france. The phone que was 25 callers and 6 minutes, so happy to have sth in writing… Read Full Review

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★★★★★

“Fantastic service by one call”

Written on: 29/07/2015 by 1603bobby (1 review written)

I phoned up today to swap my car insurance to another one I'm about to buy, the person who helped me was er2 she sorted it all out for me, er2 even done me a HPi check for me at a special rate. I would recommend one call to anyone. they certainly have been very good to me over the last few years, just waiting for my renewal in a few weeks time to see if they can please me like they have over the last few years, no doubt they will succeed in doing that once again, thanks again to er2 for looking… Read Full Review

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★★★★★

“Excellent service”

Written on: 29/07/2015 by Marco91 (1 review written)

thank you for a pleasant conversation. I will be happy recommending your products to my family… Read Full Review

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★★★★★

“car insurance”

Written on: 29/07/2015 by Dante188 (1 review written)

A very simple task to get the quotes on line. I then spoke to one of your team to make a renewal and was dealt with very fairly and he tried to accommodate the policy to my liking. I always get my renewal quote well in advance, but when the date becomes closer I always find the quote has then gone up? The man i spoke to did get it down to almost the same figure, which is good. Perhaps I should wait till closer the renewal date? Thanks… Read Full Review

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★★★★★

“GM1 what a star”

Written on: 29/07/2015 by KINGrichard1 (1 review written)

Needed a copy of my insurance for a new employer GM1 made sure it was me!! and sent me a copy double quick time. i was anxious as experience with call centres has not been good and i expected barriers or being put round a never ending circle. Not this time GM1 sorted me a copy in no time great stuff thanks very much… Read Full Review

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★★★★★

“Ref travel to Belgium”

Written on: 29/07/2015 by Dodd159 (1 review written)

i spoke to Jess and he/she was very helpful And is what I would accepted from a good Company like One Call… Read Full Review

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★★★★★

“No probs”

Written on: 29/07/2015 by Lyon73 (1 review written)

Had a renewal quote ,went on line and found cheaper ,, rang back and they price matched no problem , j2 , great service with no hassle ,, have used for about 5yrs with no problems ,even used the brakedown service one , paid the £20 over the phone and they sorted me out and took me home , cheers… Read Full Review

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★★★★★

“Rosie was most helpful and pleasant. couldn't have...”

Written on: 29/07/2015 by Casey448 (1 review written)

Rosie was most helpful and pleasant. couldn't have asked for better service… Read Full Review

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★★★★★

“service given by your staff”

Written on: 29/07/2015 by Loomistl343 (1 review written)

service given to me today @ 1435hrs 27/07/2015 was excellent forgot the agents name but he was very helpful… Read Full Review

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★★★★☆

“Change of address”

Written on: 29/07/2015 by hpMeadows427 (1 review written)

Dealt with my query efficiently and didn't have to wait long. Will definitely be using One Call next year and would happily recommend to a friend. The only thing that could have made the service any better, and this is no reflection on todays advisor who was marvellous, is that I would have liked to have been able to give my new details before I moved house… Read Full Review

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★★★★☆

“Renew car insurance ”

Written on: 29/07/2015 by Gilbertgi252 (1 review written)

Rang regarding my car insurance quote spoke to JA2 very helpful & courteous dealt with my queries & renewed my insurance Thank You… Read Full Review

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★★★★☆

“renewal query”

Written on: 29/07/2015 by Hunteryl1975 (1 review written)

excellent service. JA2 was friendly and very efficient in handling the call. issue resolved quickly without any hassle… Read Full Review

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★★★★☆

“Helpful customer services”

Written on: 29/07/2015 by KellyDrew (1 review written)

One call for me was very reasonably priced. The customer services was very good and understanding, I really had no problems with this company. Please remember they are a broker not an insurance company so read the small print otherwise you can be paying a lot of money out for changing address or other minor details. But if like you me you just stick to the regular payments you wont have any problems… Read Full Review

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★★★★★

“Online chat with Jd5. She was very helpful and...”

Written on: 29/07/2015

Spoken with a lady jd5 today. Very helpful and professional. Would definitely recommend the chat line. Thank you… Read Full Review

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★★★★★

“best all round value”

Written on: 29/07/2015 by 23Holden (1 review written)

I renewed my car insurance once again with one call direct,the title says it all and the way I see it everything under one roof.I would recommend to family and friends because if you compare with others the benefits with one call are priced separately.I liked the fact that everything was covered without having to search further and the telephone operator JA2 was so polite and helpful, there was nothing I didn t like… Read Full Review

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★★★★☆

“Simple and efficeint”

Written on: 29/07/2015 by 422Ingram (1 review written)

Had to call One Call re a query on my policy. Standard STD code which meant it was free from my mobile. No lengthy IVR and through to someone based in the UK!!! Customer services person greeted me with a nice welcome and proceeded to ask what was the nature of my call which I told her. She gave me my answer within a very short time: HAPPY!!… Read Full Review

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