One Call Car Insurance Reviews - www.onecalldirect.co.uk

★★★★☆
4.2 / 5
18901
85.3% of users recommend this
  • Customer Service

  • Value For Money

Summary

One Call Car Insurance is one of the UK's larger insurance brokers offering cover for your car and also your home. Have you used One Call Car Insurance? Submit your review and tell us what you think about their site, products and the service you received.

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One Call Car Insurance - www.onecalldirect.co.uk
One Call Car Insurance - www.onecalldirect.co.uk

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Latest Reviews

★★★★★

“good customerservice”

Written on: 23/04/2017

one call user name cn5 Good customer service in finding me a renewal price.I have been with one call for many years and will continue to do so if the price remains competative. The lady I spoke to was very helpful and efficient… Read Full Review

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★★★★★

“good customerservice”

Written on: 23/04/2017

one call user name cn5 Good customer service in finding me a renewal price.I have been with one call for many years and will continue to do so if the price remains competative. The lady I spoke to was very helpful and efficient… Read Full Review

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★★★★★

“A good deal better than ....”

Written on: 23/04/2017

Delighted with the service provided… Read Full Review

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★★★★★

“Young lady was brill it is nice to speak to someone...”

Written on: 23/04/2017 by Allene309 (1 review written)

Young lady I spoke to was brill… Read Full Review

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★★★★★

“Onecall Username 7”

Written on: 23/04/2017 by Dunn264 (1 review written)

Excellent customer service from username 7, who was friendly and helpful. I was respected as a loyal customer, a rarity these days. Thank you for your help today, much appreciated… Read Full Review

Astridfield's Comment

Written on: 23/04/2017

oncall user name cn5
Good customer service, I phoned up to see if I could better my renewal quote and as I d been a loyal customer for several years the lady came up with a price that was much more acceptable.
Thank you for your efficient service.

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★★★★★

“Renewal of insurance cover”

Written on: 23/04/2017 by Jaron243 (1 review written)

I phoned to get a price for renewing my car insurance. The caller was helpful and advised me of the new price which was on its way to me by post. The caller couldn't match the price I found with other insurers but tried his best to reduce the current quote as mu h as he could. He suggested that I weigh the benefits of the current policy against what I was being offered elsewhere… Read Full Review

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★★★★☆

“Car policy swap. ”

Written on: 23/04/2017

Swapped my car insurance due to buying another car. Done with little fuss by any .many thanks… Read Full Review

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★★★★☆

“Friendly professional service.. however very long...”

Written on: 23/04/2017 by CalvinMcCallum1950 (1 review written)

Friendly professional service.. however very long winded. KE5… Read Full Review

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★★★★☆

“Change of Policy ”

Written on: 23/04/2017

Despite reports that there was a long queue to the telephone it was answered with a few minutes. Helpful staff who managed to resolve my problem of moving insurance to a new vehicle. The problem as has been demonstrated by others is the £39 the company charges for various services(as indeed others now seem to do - although less costly) is changing/amending details… Read Full Review

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★☆☆☆☆

“Misrepresented claims history”

Written on: 23/04/2017

Was made to feel like a liar and criminal. Will never use again and will be telling everyone I know to steer clear of this company.Even the insurer agreed that One Call were being difficult and unreasonable He informed me that he had asked them to waiver the additional fee as a goodwill gesture but One Call refused!… Read Full Review

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★★★★★

“Car cover”

Written on: 23/04/2017 by 332Pope (1 review written)

Very professional service handled first class service would recommend to a friend… Read Full Review

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★★★★★

“Simple pleasant trasaction”

Written on: 23/04/2017 by Cole23 (1 review written)

Simple pleasant trasaction… Read Full Review

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★☆☆☆☆

“Hard work to do very simple task”

Written on: 23/04/2017 by KaiyaParks (1 review written)

All my details remained the same I just bought a 14 plate van instead of an 08 reg. it took over 2 hrs over 3 days to complete this task. The mileage , drivers and model remained the same, staff not very knowledgable of vehicles… Read Full Review

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★★★☆☆

“complicated process to understand ”

Written on: 23/04/2017 by byDevine169 (1 review written)

used live chat but one call disengaged before I had finished the query. unable to easily access policy.waiting period prior to call being answered. One insurance unable to intervene and help with problem occuring with SNG. Paperwork unclear re policy ,over the phone attempts were made to clarify this but signposted to sng who have not yet responded in writing to clarify hire car on no fault claim… Read Full Review

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★★★★☆

“Phone support”

Written on: 23/04/2017 by Cloe239 (1 review written)

Very helpful and cheerful support and guidance… Read Full Review

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★★☆☆☆

“Charged to change and address !”

Written on: 23/04/2017 by Hickmanjo25 (1 review written)

All I did was phone up to change my address as I had moved. £39 administration fee to do this. Absolute joke. Will definitely be exploring my options when renewing. … Read Full Review

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★★★★☆

“Customer satisfaction”

Written on: 23/04/2017 by ReaganMeredith39 (1 review written)

Telephone well handled and response to my query well answered. Staff name initial sb… Read Full Review

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★★★★★

“I believe Chad was the gentleman I spoke to and have...”

Written on: 23/04/2017

I believe Chad was the gentleman I spoke to and have no complaints at all. Very polite and made everything clear… Read Full Review

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★★★★★

“Helpful Telephone Conversation re:policy renewal”

Written on: 23/04/2017 by Penningtonqi1993 (1 review written)

The young lady who dealt with me when I wanted some clarification with my policy was very patient and explained everything clearly. She had a very pleasant and reassuring manner and said if there were any problems I should get back to her… Read Full Review

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★★★★★

“Very helpful,sorted out my insurance very efficiently”

Written on: 23/04/2017 by 380Walker (1 review written)

Sorted my insurance for a good price,with some extras that I didn't expect,very happy,would recommend to family and friends in the future… Read Full Review

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