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Written on: 09/07/2014
After waiting more than four weeks and being fobbed off with excuse after excuse as to why they can't deliver the item that I ordered and paid for I am sick to the back teeth. I've rang them almost every day for the last three weeks in order to find out when I shall be receiving my order, all I've had is false promises that somebody will ring me to arrange a delivery date, excuses that the person dealing with my order isn't available, their account manager isn't answering his phone etc… Read Full Review
Written on: 27/03/2014 by pgDavis1963 (1 review written)
I reviewed this company before buying and seen that it had a few poor reviews, mixed with a few good lately. So I though 'how bad can they be?' I was extremely wrong! I purchased a treadmill on Feb 14th 2014, and paid for the 5-8days delivery method. The reason I purchased with this company is because it would mean that i would receive my treadmill quicker than any other company could offer. After THREE WEEKS, i finally received my treadmill. However, it was not as smooth as that. During these… Read Full Review
Written on: 09/03/2013 by Chaz87 (1 review written)
I ordered 4 pairs of dumbbells from Gymworld, and as far as I was aware, the order had been completed. I then receive an email 7 days later informing me that they didn't have the equipment in stock, would I like to proceed with the order, which could take up to 14 days.. I decided to go ahead. After 18 days of waiting I receive an email from the same employee who tells me, actually, they don't know when the equipment will be back in stock! I was obviously annoyed with the amount of time I'd… Read Full Review
Written on: 27/11/2012 by TonyWindross (1 review written)
Having read some of the very negative reviews of Gymworld on review sites after I’d placed the order (for a treadmill and upright exercise bike) I was nervous, to say the least! There was an initial delay as the bike wasn’t in stock, which meant that delivery of the two pieces of equipment was delayed by a few days. But a new delivery date was agreed – and everything happened like clockwork. The two guys were confronted with a massive treadmill to remove (from a tricky location) – but… Read Full Review
Written on: 20/11/2012
We ordered a treadmill from them. We contacted them for advice about which would be best to buy for our needs. Plenty of useful advice and no sense of trying to ell us the most expensive. It was delivered at precisely the time that they said and was left in perfect working condition. Small company with the personal touch who want to do their best. Couldn't fault them… Read Full Review
Written on: 31/10/2012
Ordered a treadmill using there finance offer. The next day it was reduced by £100. After several calls and no replies as promised they agreed to match the price and I went ahead with the order. On the day of delivery I received a txt from the delivery company to confirm my time slot. An hour after the time slot and no treadmill I phoned the delivery company to see if it was on route. I was informed that my treadmill had not been made available by gymworld for them to uplift. I them phoned… Read Full Review
Written on: 24/04/2012 by RankinDread (1 review written)
They honestly don't care.. they sent me half of my order. I have been chasing to get the rest of the stuff I have PAID FOR and have been given the run around for over a month...... They just ignore emails and every time I ring them it is a different excuse. Utter cowboy organisation / theives........ Don't be fooled by the professional looking website or lure of a "free gift" and ignore all of the FAKE GOOD REVIEWS they have put on here… Read Full Review
Written on: 11/12/2011
I ordered 2 items from Gymworld who on first impression had an easy to use web site and competitively priced goods. Upon delivery It became apparent that one of the items was faulty and despite contacting Gymworld, I was told I'd have to deal with the manufacturer. After calling the manufacturer, I was talked through how to take the item apart and check the circuit board for loose connections. Eventually I found a loose connection and the item started to work. However, the integrated speakers… Read Full Review
Written on: 03/11/2011
if i had the powers and the finance i would sue this company for the time they have wasted, i am going to go out of my way to write a bad review about them, just incase i can stop any poor soul out there who may be considering using there website. a month ago i ordered a treadmill online, and used the 36 month interest free finance option. the next day i thought id give them a call to find out if they had recieved my 10% deposit. they told me over the phone that the 36 month option isnt… Read Full Review
Written on: 02/09/2011 by mikerouse (2 reviews written)
When I spoke to people over the phone at Gym World they were all polite and helpful, but unfortunately their positive telephone manner is let down elsewhere in the system. My items were in a pending state for about 2 weeks before I finally called to chase them up. Previous emails had gone unanswered. I was informed that the step was out of stock and other items were waiting for delivery from a supplier. Some days later and I got a phone call to see if I would accept an alternative colour to… Read Full Review
Written on: 09/04/2011 by DaveStone (1 review written)
I rang them up to ask them about cross trainers as I had no previous experience. I explained that I had a budget of £600 so the first cross trainer they directed me to was one for £2800!! I explained again what my budget was so they asked me if I had considered credit so I could afford the £2800 cross trainer!! I then asked which was more beneficial a front wheel drive or rear wheel drive to which after consulting with a colleague was that the front wheel drive had the wheel at the front and… Read Full Review
Written on: 21/02/2011
Ordered a Keys Fitness KF-LEG leg machine which was discounted at 50% at the point of purchase and the sale completed.
Got an email from them later advising the item was out of stock. No advice as to when the item would be back in stock, which isnt normal customer service.
After checking their website, it was found that the item had been put back to full price and they obviously didnt want to sell at their advertised and purchased price.
Wont purchase again from a company that lies rather… Read Full Review
Written on: 09/02/2011
I received the goods on time, unfortunately one of the goods was faulty and I have spent over two week emailing and making numerous phone calls trying to get the goods returned for a replacement. Gave up in the end as I did not get any response from Gymworld and Barclaycard are now dealing with it on my behalf trying to get me a refund. Will never deal with this cowboy outfit again. As the equipment I purchased from Gymworld was made by York I also emailed York to let them know how their… Read Full Review
Written on: 17/01/2011
Avoid Gymworld at all costs is my recommendation, i wish i had done some more research on them so i would have avoided the hassle and time wasted
I ordered a cross-trainer on 3 Jan and it stated next working day delivery, on the 5th Jan I contacted them to ask where my goods are, they then tell me the model i ordered is out of stock and won't be in till February, they offered me a replacement and i agreed.
2 days later i have to chase again to be told that the replacement item is also out of… Read Full Review
Written on: 11/01/2011 by jackvos (1 review written)
I placed an order of £300 and they could not even do a simple thing like put my credit card details through the bank. I own some online businesses my self and feel they are too lazy to give the customers a good service. I'm definitely taking my business somewhere else. Useless… Read Full Review
Written on: 06/01/2011 by Tsange (2 reviews written)
I ordered a product from their website and didn't receive a order tracking email. I emailed them and they didn't get back to me, I phoned and the didn't answer. Finally I got someone on their IM function after waiting 10 minutes. The parcel arrived with a sticker on it saying it was part of a set?
Overall, "100% satisfaction guaranteed"? You must be having a laugh!
Plan for the future is to go on this website before I purchase from a unfamiliar website… Read Full Review
Written on: 09/12/2010
I placed an order on their website for a 500 pound machine and after 2 weeks of it not arriving i cancelled my order, which i must say was not east to do!… Read Full Review
Written on: 21/09/2010
Can't speak any higher of the people at Gymworld, they gave me advice which found the right crosstrainer for me, they offered me a little money off to help me get a better machine closer to my budget and to be honest, when the machine arrived, I wouldnt have minded paying full price! Delivery was on the day I requested, which I needed to assist with but that was explained when I ordered. The website is one of the better I had seen whilst doing my search for the crosstrainer. My advice is to… Read Full Review
Written on: 17/09/2010 by masticman (1 review written)
I was more than a bit worried after seeing all the negative reviews,The guy on the phone was very helpful as we are new to crosstrainers, he pointed us in the right direction, didn`t push us torwards the expensive model, The cross trainer was delivered within 36 hours of ordering, put it together,and Wow ,what a piece of kit.A totally different league to the ones you get from argos etc. 3 year on site warranty. cant go wrong.
I am totally satisfied with Gymworld,friendly,professional and… Read Full Review
Written on: 05/08/2010
Look elsewhere!! Website didn't let me choose delivery option so rang to place order. Rang a week later re unfilled order - promised call back. Call back not received. Rang a week later - supplier out of stock. Not offered an order number or email update. Don't bother with these folk… Read Full Review
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