Simply Fitness Equipment www.simplyfitnessequipment.co.uk Reviews

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0.8 stars
Average rating for this product is: 0.8 out of 5

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Average Ratings for Simply Fitness Equipment www.simplyfitnessequipment.co.uk

  • Customer Service0.3 stars
  • Quality of website2.1 stars
  • Value for Money1.1 stars
  • Reviewer Ratings0.7 stars
  • Overall Rating0.9 stars

 

5 Reviews For Simply Fitness Equipment www.simplyfitnessequipment.co.uk

  • natalieshauna 12th Mar 2009

    Reviewer rating: 0 stars


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    Good Points: Cross Trainer delivered quickly!


    Bad Points: Lack of communication.Poor product quality.


    General comments: I ordered a cross trainer from simplyfitnessequipment.co.uk which arrived pretty quickly.Easy to assemble, seemed a good product until it broke after 2 months!Called to report fault, advised someone would call me back, called them 3 more times before a service engineer rang me to say it sounded like a tricky problem to fix on the machine and they would need to speak to someone about what to do.After another few days and no contact I rang them again, they told me they would refund my money .Anyhow, after another week and no refund I called again. This time advised that they thought it had been processed and now needed to speak to accounts to see what happened and they would call back.Still waiting....

  • strebor44 30th Jun 2008

    Reviewer rating: 0.5 stars


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    Very poor customer care. Wait times on phone never less than 15 minutes, latest occasion 30 minutes - They need more staff in their support centre. I wont be using them again.

  • agaskew Rank: Staff Sergeant 30th Aug 2007

    Reviewer rating: 0 stars


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    I recommend that you avoid this lot at all costs.

    Do not be taken in by the low prices and all the waffle on their website.

  • EdEs Rank: Lance Corporal 29th Aug 2007

    Reviewer rating: 0.5 stars


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    Customer support at Simply Fitness Equipment is quite bad. I phoned twice asking for a replacement part as the machine came faulty. I had to wait more than 50 minutes to get someone on the phone, and I never got a replacement part. Now I'm stuck with a faulty machine. I wrote a review on their site and it was censored. It seems only the really good ones appear on the website. Most of the reviews said it was a brilliant machine... but it is not that great.

  • saulbuck Rank: Lance Corporal 19th Jun 2007

    Reviewer rating: 2.5 stars


    On average, people found this review very helpful
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    My experience was that I contacted Simply Fitness Equipment 3 times by email, and my emails were not even acknowledged. On contacting them twice by phone, I was assured that my query would be satisfied immediately, but it still has not (a month on).

    When shopping with them you get the impression that it is all too good to be true, and my experience has taught me that in this case it was.