Towergate Riskline Shopkeepers Policy Reviews

Towergate Riskline Shopkeepers Policy
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★★☆☆☆
2.4 / 5
From 11 reviews
36% of users recommend this

  • Customer service

  • Value For Money

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Latest Reviews

★★★★★
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“Best insurance company ever!”

Written on: 07/01/2013

Made a claim while in Afghanistan, they were swift to respond and genuine in their concern. Once they had the standard information needed they not only refunded or replaced all items lost with receipt they even did this for a couple bits I had no receipt evidence for! Not only did they do all this without a problem they even postponed the claim by nearly a near while I traveled! If you are honest and upfront with them they will bend over backwards. Cannot recommend enough! Ever notice... (read more)

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★☆☆☆☆
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“Towergate are trying to scam me”

Written on: 16/11/2012 by ChristelleCloudy (1 review written)

Took out a policy over the phone and sent all the paperwork. They say they did not receive it. I was not about to do it all over again so now they cancelled the policy and are charging me money to cancel. I am not sure how they are charging me as I don't remember giving bank details but I can't trust a company who is so much of a shambles that can't receive and process their mail and especially now that I read internet reviews of them. They are sending me threat letters trying to bully me... (read more)

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★☆☆☆☆
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“Horrendous Scammers”

Written on: 01/03/2012

Total scammers! Someone took a policy out in my name via an online form for which I hadn't signed any paperwork for or received a copy of the policy. They had the wrong bank account details and address but somehow I'm still liable because they have my email and phone number. Cue hundreds of threatening texts, phone calls and emails from Credit Resource Solutions who state I have to pay up for a policy I did not take out! I have tried to co-operate with them and get nothing in return it's... (read more)

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★★★★★
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“Important ”

Written on: 29/02/2012 by Cmsjb

No offence I have read all your reviews and I work in insurance and it's kind of your fault. An exclusion is something that will 'NOT' be covered so I doesn't matter you didn't understand it because exclusion means its not covered. And towergate is advised insurance selling so if we miss sell to you then you can complain to the FSA because we have advised you on what to buy. So because all calls are recorded I'm 99% sure you insured yourself incorrectly. I'm sorry to tell you but I deal with... (read more)

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★☆☆☆☆
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“Con Artists - TOWERGATE INSURANCE SCAM”

Written on: 07/02/2012

Hello All I do not believe the positive reviews on this site regarding this awful company. I purchased Landlords Insurance via Bedford Insurance Brokers. I ended up needing to make a claim. This company sold me a useless policy that covered NOTHING - it bascially covered an unoccupied property that had been unoccupied for less than 60 days. I had a quote from them for LANDLORDS INSURANCE and although the policy document send to me made reference to "Malicious Damage Exclusion 19" it did... (read more)

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★☆☆☆☆
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“Very poor payout on claim. Still waiting flood damage...”

Written on: 17/05/2011

Very poor payout on claim. Still waiting flood damage claim after two months or more! (read more)

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★★★★★
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“Had to make a flood damage claim on my shop insurance...”

Written on: 18/03/2011

Had to make a flood damage claim on my shop insurance policy for damaged goods. Excellent service, claim paid out quickly and in full, can highly recommend Towergate. (read more)

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★☆☆☆☆
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“I have used Towergate since they took over Warren...”

Written on: 27/01/2011

I have used Towergate since they took over Warren Hill. I was hoping for the same efficency and service that I received from Warren Hill. Unfortunately I have found the customer service and attitude of staff to be nothing short of horrendous. After discovering that they had cancelled the wrong motor insurance on one of my 2 vehicles it is the last straw. I would not recomend this insurance companyto anyone. (read more)

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★☆☆☆☆
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“Towergate are best avoided. Poor customer service and...”

Written on: 21/04/2010 by doodledangleberry (2 reviews written)

Towergate are best avoided. Poor customer service and a bad attitude were all I encountered. (read more)

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★★★★★
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“I have been with Towergate Riskline for 6 years now...”

Written on: 08/12/2007 by georgek82

I have been with Towergate Riskline for 6 years now and I am extremely happy with the service provided. The premium is always market competitive and they are always willing to answer and queries or concerns that I may have. Personal service. (read more)

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★☆☆☆☆
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“I called the Customer Service Centre number to ask...”

Written on: 11/08/2006 by stephanie2005

I called the Customer Service Centre number to ask some money that had been taken out of our business account. Their Customer Service Centre was advertised as operating 24 hours a day. I called at 17:15pm on a Friday and someone answered the phone and laughed at me because I called at such an unacceptable time and day! They said that nobody can help me because all the computers had been shut and everybody went home and when I asked what they did in case of emergency, he said 'nothing'! We... (read more)

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