Insure & Go Reviews - www.insureandgo.com

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Insure and Go - www.insureandgo.com

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Latest Reviews

★☆☆☆☆

“Waste of money”

Written on: 05/07/2014 by Watkins461 (1 review written)

Have been with the for three years my claim was refused and have now involved insurance ombudsman insure and go have 4 weeks to sort problem out but to no avail so my advice is don't touch them with a barge pole !!!! Tour operator informed me they are the worst insurance company on the high street BEWARE !!!!!… Read Full Review

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★☆☆☆☆

“Don't bother...”

Written on: 06/06/2014 by Weaver123 (1 review written)

I booked gold insurance cover to cover me whilst I was actually taking part in coastal sailing racing. I flew out to Antigua in April and two days into my holiday I had realized that I did not have my specialist coastal sailing cover. A friend I was with suggested that insure and go had a wide variety of sports that they covered. Therefore I booked my cover with them online ready for my sailing racing that I was then due to take part in the following two days after. Unfortunately for me I… Read Full Review

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★☆☆☆☆

“Keep away”

Written on: 04/06/2014 by ptShaw1 (1 review written)

Do not deal with these these people,got dates wrong all my fault , of course. If you had to claim, good luck… Read Full Review

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★★★★★

“VERY IMPRESSED WITH WAY ENQUIRY WAS HANDLED BY RAJ”

Written on: 21/05/2014 by leakors (1 review written)

So happy with the service my daughter and I received at Xmas - recommended this company to my friends. One of my friends made a booking yesterday and once again Raj was so helpful and knowledgeable - she was also very impressed with his excellent service. He is a true asset to this company and we can happily recommend to all… Read Full Review

Tatch27's Response to leakors's Review

Written on: 13/06/2014

But have you ever had to make a claim. I expect your experience would differ.

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★☆☆☆☆

“Staff advised wrongly - now out of pocket!”

Written on: 19/05/2014 by beckyb135 (1 review written)

After spending over £200 on travel insurance, we had some unfortunate events happen to us in which our villa was broken in to. I promptly rang Insure and Go (we were in the philippines so could only speak to 24 hour team) they WRONGLY advised me that as long as I have a letter from the establishment we were staying at- this would suffice for our claim. On return they broke up my claim into 2 parts (I have now paid £100 excess!!! when it should be £50 total - I have now apparently been… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 12/05/2014 by preecy (1 review written)

Our 3 month old baby came down with chicken pox the day we (2 adults, a child and a infant) were due to fly home from Spain. We had no choice but to extend our holiday by 5 days and get a doctor to write us a 'fit to fly' certificate before we were allowed to return home. We're out of pocket by around £850 as we had to pay for accommodation, flights, doctor fees, telephone calls, airport parking and transfers. Insure And Go wanted me to leave my wife in Spain with our 3 month old baby, who was… Read Full Review

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★☆☆☆☆

“terrible custmers service on settling a claim 5 months”

Written on: 07/04/2014

Below is my letter to them when I was finally paid out, I complained in January and they have still not resolved it . Simone Lyons Customer relations manager "quotes according to FCA she will conclude in four week but 10 weeks later nothing but does not answer emails avoid these clowns. I will be putting my claim in with small courts as they have had all the chances they are getting. Never rate an insurance company until you see the service when you make a claim My Letter of complaint Dear… Read Full Review

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★★☆☆☆

“poor customer service”

Written on: 05/04/2014 by ihO'Sullivan392 (1 review written)

My claim was paid for lost luggage but the service was horrendous. 6 phone calls later and rude staff. Even though claim paid would not use again!!!!… Read Full Review

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★☆☆☆☆

“NEVER BE TEMPTED TO USE THIS COMPANY - You will regret it”

Written on: 24/03/2014

NEVER BE TEMPTED TO USE THIS COMPANY, it is like having no insurance at all! I have bought an annual family travel insurance policy from Insure and Go for the past 4 years but until last year never had to make a claim. When I bought the policy I answered all their questions honestly. They asked had I seen a hospital doctor in the last 2 years, I hadn't, so said no, I had however seen my GP but they said that didn't count. I went on holiday abroad and became very ill and had to be admitted to… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 28/02/2014 by Nylaj375 (1 review written)

This company is to be avoided at all costs. They will go to any length to avoid settling a claim. Do not be tempted to use them. They are dreadful … Read Full Review

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★★★★★

“Excellent ”

Written on: 16/02/2014 by Mum1888 (1 review written)

I used insure and go several times but this year 12/02/2014 I had to put in a claim as my partner took ill while in egypt. I'm so glad I had decided to use insure and go again couldn't be more helpfull, due to the hard work from insure and go I'd probably still be in egypt . I would definatley recommend insure and go and put my total trust in them. Due to experience… Read Full Review

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★☆☆☆☆

“INSURE AND GO GADGET INSURANCE”

Written on: 13/02/2014

INSURE GO GADGET INSURANCE IS ADMINTRATOR IS CITYMAIN. THEY CUSTOMER SERVICE IS RUBBISH AFTER PAYING FOR POLICY ANAULLY. I LOST MY PHONE. THEY ASKED SILLY QUESTIONS LIKE FIRST USAGE OF PHONE. THEY WHANTED ADDTIONAL LETTER TO PROVE IT. I WAS T MOBILE CUSTOMER. IT TOOK MOUTH FOR MY CLAIM GO THROUGH AND I HAD A HEADACE. I NEVER GOUING TO USE THEM AGAIN. THEY ASKED SILLY QUEASTION AND CUTOMER SERVICE WAS RUBBISH! I HAD PHONE THEM EVERY DAY IT COST ME OVER £200 PHONE CALLS. I JUST COULD PAID BIT… Read Full Review

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★★★★★

“User friendly site”

Written on: 19/01/2014

This was easy to arrange online. Had the best car rental excess coverage and one of the best prices for domestic. Offered a 10% discount which was easy to apply. Always hope we don't have to use insurance but it's a must have if you book early as some cancellation fees always apply… Read Full Review

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★☆☆☆☆

“Awful Don't Bother”

Written on: 08/01/2014

You need to hire a lawyer to go through every fine detail as they have exceptions for just about everything. Don't take general document as what you see is what you get as that's not the case. I do not recommend this insurance at all. Be aware… Read Full Review

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★★★★★

“Cancellation due to a dependant crisis”

Written on: 06/01/2014 by martidj01 (2 reviews written)

Had to cancel our trip to italy the day before we we due to fly out. My brother suffered a massive heart attack and as I was sole dependant we ahd to cancel. I must say I had expected problems with the claim but it was settled to my satisfaction. My only disapointmnet is that Insure and Go have not invited us to renew other than that I have no problems in recommending them… Read Full Review

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★☆☆☆☆

“death of father”

Written on: 05/01/2014

when my father died i was on holiday in florida and needed a flight home ,i have used insure and go many imes in the past,never again!!!!i did inquire when purchasing my insurance as i always do as to whether i would be covered for a flight home if my parents were to take very ill as in a life or death situation i was told i would be (note they always tell you phone calls will be recorded) not this time though , sadly my father died whilst i was in transit,i did preside over my fathers funeral… Read Full Review

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★☆☆☆☆

“their Gadget insurance is administrated by Citymain AVOID!”

Written on: 30/12/2013

They would go on asking for stuff that is not even listed in terms and conditions, and you weren't aware off, they will go on and to ask for unreasonable stuff only just not to compensate what your genuinely entitled to. Also their attitude is hostile from the first call. Very unprofessional and if there was a proper monitoring body they would be fined or shutdown of misconduct but since at the moment is wild west everything is happening… Read Full Review

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★☆☆☆☆

“never ending claim”

Written on: 15/11/2013 by 4261steve (2 reviews written)

Lost some items while on holidayback in July my claim was lodged on 27july 2013 its now the middle of November still not heard anything absolutely useless company dont bother with them telephone staff totally unhelpful they never answer emails all ican say is they may be cheap but they are useles… Read Full Review

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★★☆☆☆

“Cheap but when you come to claim you'll know why!”

Written on: 11/11/2013

I bought an annual worldwide policy. I have never claimed in a travel insurance policy before! I went to Ibiza in August an unfortunatet one evening our apartment was broken into and my iPad and cash stolen. Had the police report and submitted te claim as instructed. I have still not hear anything back and the claim has not been paid which is now nearly 3 months. Very poor claims experience! Would touch them with a barge pole again!… Read Full Review

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★☆☆☆☆

“Waste of time and money....”

Written on: 29/10/2013 by Johnmh427 (1 review written)

My wife had her phone and cash taken from he handbag which was in the kitchen of a villa in Majorca whilst we were by the pool. Claim duly made - Insureandgo refused payout - don't cover mobile phones (para 8 of special exclusions) or cash if not held on the person (para 14 of special exclusions). Will be more careful next time - will get proper insurance with a proper insurer… Read Full Review

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