Insure & Go Reviews - www.insureandgo.com

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1.5 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT USE!!!!!!! EVERY OBSTACLE PUT IN THE WAY OF...”

Written on: 17/05/2015 by DesmondFowler (1 review written)

The site is quick and easy to use but once they have your money forget about it.. I was the victim of a burglary-police attended-in Turkey for a small, but reasonable, amount of money (under £200) and advised the company upon my return. Forms were sent out and details forwarded back to Insure & Go. Since then they have asked for more and more information, some of which they have already had-proof of purchase, bank statements, proof of travel etc.. over and over again, usually prompted by a… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 27/04/2015 by kyDuggan199 (1 review written)

DO NOT USE this company... The day me and my 10 year old son was due to fly out to Spain i took ill at check in at the airport so i decided not to travel and return home to seek medical help. The next day i rang insure & go and they emailed me the relevant documentation to fill in. I filled all the paper work in and sent medical certificate off doctor along with paper work saying i payed the holiday off ect.... I booked with on the beach which i payed holiday off in instalments over 4 months… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!”

Written on: 23/04/2015

My Daughter has been trying for OVER A YEAR to be reimbursed for a cancelled trip. A long story (so won't bore you) but she injured her foot, had x-rays (hospital thought foot was broken) but turned out it was a nasty sprain with ligament damage. She had to cancel her 5-day walking expedition (planned for the next day). This so-called 'insurance' company have made her have the Doctor's note translated (she was in Bolivia), challenged the x-ray evidence, asked for the same information to be… Read Full Review

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★☆☆☆☆

“POOR ACCIDENT COVER”

Written on: 14/04/2015 by ElaineJ3 (1 review written)

Accident involving falling down the stairs in Djerba. I stretched all the tendons in my foot when I tripped down some stairs in Tunisia. It was difficult to get a decision on what I needed to do from Insure and Go and TCS. The hotel was very unhelpful and had no first aid provision. I decided to go to the clinic for an x-ray as I couldn't walk. Obviously I had to take a taxi. I had an x-ray and my diagnosis was torn ligaments. I was prescribed medication which I needed to get from the… Read Full Review

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★☆☆☆☆

“Try everything to get out of a claim”

Written on: 07/03/2015 by PenelopeJarvis87 (1 review written)

We are still in the process of trying to obtain some money from this company for missed departure. Our internal flight in India was delayed causing us to miss our Virgin flight home on the 5th January. We are still trying to claim back the additional £608 each it cost to get home. This company are trying everything to get out of paying. As we are 2 people they want original paperwork for each of us. Difficult when one letter was issued for us both from the airline. They also want us to write… Read Full Review

Elainej3's Comment

Written on: 14/04/2015

Yes 3 claims - all really difficult - Low cost = Poor cover and they make everything difficult to claim.

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★☆☆☆☆

“Beware of this company!!!!!! Avoid at all costs! Yes,...”

Written on: 03/03/2015 by Nora31 (1 review written)

Beware of this company!!!!!! Avoid at all costs! Yes, the website is very easy to navigate and prices are decent. But don't get fooled. Once you make a claim, it is very tough to get hold of someone. Person who handles my claim is TERRIBLE!!!! Only responds if she feels like it. And her responses are always "Thank you" and "Sorry". She doesn't even provide you a clear status of your claim. Kept asking for the same and/or the same documents. I filed in October last year. Til now no… Read Full Review

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★☆☆☆☆

“Bloody awful”

Written on: 26/02/2015 by DerrickBrown (5 reviews written)

I took out insurance with this company, when I was buying the policy they were all very nice and helpful I asked about making a claim (If I had to) I increased the cover on my electronic item (laptop, camera as they were brand new0 That was no problem I was told My trip would be to Africa and last for 8 months, I would be traveling with Oasisoverland Things went well, I was covered for every country in Africa It all went wrong when I got cerebral Malaria I had to fly home to get… Read Full Review

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★☆☆☆☆

“Dont use this company”

Written on: 24/02/2015 by O'Neilcw1981 (1 review written)

Do not under any circumstances use this company. If for any reason you make a claim they will do anything they can to avoid paying and make the process of claiming as difficult and awkward as they possibly can… Read Full Review

Derrickbrown's Comment

Written on: 26/02/2015

Yes, they will use the small print and their terms and condition to wriggle out of every claim, no matter what you send them

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★☆☆☆☆

“Being such a big company and a big name with...”

Written on: 13/02/2015 by NYJen (1 review written)

Being such a big company and a big name with international travellers, I thought for sure I would be safe with this lot. I wish I had read these reviews before I gave them my hard earned money. I bought a gold level policy to cover me while I was in India for 3 weeks and the policy schedule had all the items I wanted. Flights, medical, baggage, missed connection, etc. I wish I could leave zero stars as they don't even deserve the one I had to give to leave this review! During the trip, I had… Read Full Review

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★☆☆☆☆

“Worrying”

Written on: 12/02/2015 by Hugo177 (1 review written)

Having insured holidays through Insure & Go for many years due to ease of purchase and price, I have now learned a harsh lesson. Cheapest is not the best AND you must read the small print (all of it in their large booklet), in great detail.One of the main considerations is Peace of Mind and after attempting to claim for the first time I now have NO TRUST or PEACE of MIND in INSURE & GO. After spending £1,500 each on a dream holiday to Bali for 15 days, my partner had an accident on Day 7. A… Read Full Review

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★☆☆☆☆

“Dont even bother !!!”

Written on: 02/02/2015

Beware! tell you your insured taking your money then cancels the policy then you have to get a solicitor involved to get your money back, do not go with this insurer there are plenty of cheaper and better insurance companies out there who play by the rules Beware do not use !!!… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 29/01/2015 by Casey395 (1 review written)

Can't think of a word to dis ribs how bad they are… Read Full Review

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★☆☆☆☆

“UNFAIR!”

Written on: 19/01/2015

Took out 'Travelinsurance with 'no excess', BEFORE I was diagnosed with a MEDICAL CONDITION. Now they say that I AM NOT COVERED for my medical condition, breast cancer or I have to pay for a new policy: $500+ with $200 excess or $700+ with no excess. When I told them about it, they promised to ring back, but after an hour I had to ring them back. HONESTY DOES NOT PAY!… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 16/01/2015 by Kylieann (1 review written)

Left holiday early because of a death of close family member made a claim and they charged us £100 excess per person (including our two poor devastated children) so we got our money - or pennies back minus £400! Shocking ...document made it seem we would only pay £100 as a family and so did advisors on phone. Tiny, confusing small print on document said otherwise… Read Full Review

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★☆☆☆☆

“Appalling customer service and long time scales”

Written on: 07/01/2015 by Sandief (1 review written)

My daughter had her bag stoelen while on holiday with us in November 2014. It contained some money and her iphone along with a few other personal effects. We have been repeatedly asked to send in documtents and supply details in a process that has so far taken 8 weeks. Today we received a cheque for £163. Our claim was for nearer £380. So even allowing for excesses this is a very low payment. They also deduct sums they feel fit for age and use of even almost new items and in particular… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 07/01/2015 by Spencehw12 (1 review written)

We made a claim in September 2014 following been robbed in our apartment on holiday. We put in a claim for money we had stolen and an expensive wallet. We had a police report and supplied all details that were requested from us ..(we were asked to send in bank statements etc more than 3 times) we finally received a settlement cheque in January 2015 for £71 our claim was for £420 . This company is a joke. It took lots of phone calls and they kept requesting documents we had already sent, they… Read Full Review

Derrickbrown's Comment

Written on: 27/02/2015

I sent them everything they asked for as well, bank statements, paypal statements, police reports, hospital reports (i had malaria)
they used their small print and T&C to wriggle out of any payment

Where do this people say they are an award winning insurer, who gave them this title ?

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★☆☆☆☆

“Bad insurance company”

Written on: 30/12/2014 by Lance59 (1 review written)

I recently made a small claim and provided all the evidence that the company asked for. Despite this claim being very samll and straight forward, the company still rejected my claim unreasonable. This reminds me of PPI… Read Full Review

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★☆☆☆☆

“rubbish company”

Written on: 03/12/2014 by cammydoc2007 (1 review written)

after an accident on holiday in lanzarote (which was outwith our control), we submitted a claim to insure and go, the accident happened on 15 th sept and now 15 weeks later we have only received a cheque for less than a qurter of the amount we paid out, during these weeks we had to make lots of phone calls to them as their communication to us was almost nil, we eventually contacted the ombudsman and its only since then that we received a letter followed by the small cheque, we are now having to… Read Full Review

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★★★★★

“Cannot fault”

Written on: 22/09/2014 by KoenWright330 (1 review written)

I am a frequent world traveller and in thirty years of being so this is the first time I have ever had to make a claim. I took out the policy in may this year, the first time that I have used Insure and go. I took ill in the Middle East in July which necessitated a hospital visit and ongoing medication. I have absolutely no complaints, I was treated with fairness and compassion and they settled quickly without any fuss. I know this goes against many of the reviews on this site, but I cannot… Read Full Review

Derrickbrown's Comment

Written on: 26/02/2015

you are one of the lucky ones I guess

I had malaria, was in a coma for 3 days and hospital for over 2 weeks, they rejected my claim

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Kivvy's Comment

Written on: 26/02/2015

I'm sorry to hear that...but I can only go off my own experience. Unfortunately I didnt recieve the same level of service from my home insurers after a claim, took a year to get £300 off them. I hope that you are on the road to recovery and eventually get some settlement. Lynn.

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Kivvy's Comment

Written on: 26/02/2015

I'm sorry to hear that...but I can only go off my own experience. Unfortunately I didnt recieve the same level of service from my home insurers after a claim, took a year to get £300 off them. I hope that you are on the road to recovery and eventually get some settlement. Lynn.

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★☆☆☆☆

“living hell”

Written on: 20/09/2014 by Michaelay21 (1 review written)

I had to make a claim after a fall, the first time I have ever used any medical travel insurance the company I was told would contact me sent to the wrong place, after nearly 3 hours marked as urgent I was told that I could not be treated and finally sent to a hopital. Great treated well, got all clear, it looked worse than it was. When I got home the fun began, filled in forms sent all info required. They paid up but since then I have had debt collecters chasing me, every month I think I… Read Full Review

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