Insure & Go Reviews - www.insureandgo.com

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1.5 / 5
451
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Latest Reviews

★☆☆☆☆

“Personnel item not covered”

Written on: 18/07/2017

Recently been away and my husbands prescription sun glasses must have fell out of his pocket in the case. Called today to claim, Guess what, Yes you got it not covered. PRESCRIPTION glasses are not covered, how personnel has the item to be . The lady kept asking me where I was flying to and I had told her about 4 times how. I was in UK. Customer service very poor, not listening to what customer is saying. She sent me booklet and on checking all exclusions I don't think we are actually covered… Read Full Review

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★☆☆☆☆

“Refused to pay out....”

Written on: 13/07/2017 by Kerrw (1 review written)

Lost my wallet shortly into the holiday. Didn't know if I lost it on the plane or at the resort so didn't want to shout theft!! Hotel and rep said the police wouldn't get involved with a loss so didn't get a police report number. Because if that they refused to pay out- for £220!!! Avoid at all costs. Pay a bit more for a reasonable company to insure you… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 05/07/2017 by Mauriceg1990 (1 review written)

Even though I had a clear cut claim backed y medical evidence this company too 4 months to settle. Every time I range they said they were short staffed and hadn't even looked at my case. Very poor communications, every time they asked me for a bit more information they didnt need stringing it along… Read Full Review

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★☆☆☆☆

“Wriggling out of paying”

Written on: 23/06/2017 by nat_cas06 (1 review written)

1. Extremely poor customer service 2. Waiting time for call to be answered In excess of 30 minutes 3. Very poor policy details! 4. Online claiming form absolutely shocking. Limited characters, times you out AFTER you complete it all. 5. They don't want to deal with claims over the phone, they try get you to do it online, then when you do it online it times you out an limits your characters. Disgusted at them. Single parent of 18 month old son on holiday in busy theme park and my phone was… Read Full Review

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★☆☆☆☆

“14 months and no settlement”

Written on: 05/06/2017 by NolaBateman119 (1 review written)

i travelled to the Philippines March 2016 last year for a friends wedding. I booked all the lights and hotels myself and then bought insurance. Unfortunately I had to return home rather quickly and only got as far as Manila, due to a family tragedy. I supplied travel claims with all documentation, medical records, flight details, accommodation bookings, death certificate. Every time I ask how the claim is doing they come up with more excuses such as written proof that I did not stay at hotels… Read Full Review

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★☆☆☆☆

“Don't bother awful company”

Written on: 28/05/2017 by onFowler42 (1 review written)

Just returned back from Portugal, when I arrived at Faro airport my case was badly damaged and in a ball. 3 bottles of expensive perfume and my GHD hair straighteners were also smashed. Called to make a claim and basically wanted receipts for items broken and the case. Perfume was Christmas presents and so were hair straighteners, only had receipt for the suitcase. Told to get stuffed basically so I hung up on her. Never use this company again, never had to make a claim for a holiday before and… Read Full Review

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★☆☆☆☆

“Absolute rip off”

Written on: 20/05/2017 by Clyney (1 review written)

Single trip ski insurance - please carefully consider their small print as they refused our claim because it exceeded their £500 limit and despite calling them before incurring costs they denied all knowledge of the call. Obviously happy to take your premiums but will do anything not to allow claims. Despicable company… Read Full Review

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★☆☆☆☆

“Never get claim”

Written on: 05/05/2017 by EdithGreer (1 review written)

1st - the criminal broke the van and took my luggage The insure and go refused the claim as the luggage was unattended 2nd - pick pocket lost money and passport ( have got all police document. ) The insure and go refused coz informed later than 31 days after come back to the uk . Rang them to the customer service , the made on hold for nearly half an hour . 3rd - automatic renew but never give any notice , so I didn't know I m on insurance then something happy I didn't know I can claim… Read Full Review

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★☆☆☆☆

“the bit they dont tell you ”

Written on: 26/03/2017 by Darnellt472 (1 review written)

tried to put claim in for flights but have now been informed that there is a £200 excess first I have heard of it anybody else have this happen… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 20/03/2017 by AngelaTim (1 review written)

It's despicable that they can still operate giving the extent of unhappy customers. I purchased a platinum policy which you would think would cover all personal items, until my phone was stolen and then they came back to me saying my iPhone wasn't covered,however if it was my iPad that was stolen that would have been covered!! If a platinum policy doesn't cover your personal items you can be sure a basic policy is just you hanging over your money and you won't get anything in return!… Read Full Review

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★☆☆☆☆

“awful service”

Written on: 06/01/2017 by Stewart1973 (1 review written)

I always use this company bit not anymore , I am still waiting for them to get back to me on a small claim I made 6 weeks ago, I will never use them again… Read Full Review

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★☆☆☆☆

“Misleading Insurance Policy, Terrible Customer Service”

Written on: 05/01/2017 by carolirish (2 reviews written)

I purchased this policy and was on holiday in Sri Lanka and was bitten by a dog that may have had rabies. I had to have shots immediately for tetanus and rabies while I was there and was told I MUST have the full course of rabies treatment or I could die. They are a course that are done on specific dates between each other. I had two before I came back from holiday and had to have the full course done in the UK. Insure and go will not cover me for this treatment calling it non-emergency… Read Full Review

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★☆☆☆☆

“Useless for claims”

Written on: 10/12/2016 by I.K.F. (1 review written)

My partner and I had Insure and Go policies for several years. They seemed to offer good value, easy selection of policies and dealt well with pre-existing conditions. I changed companies because their premium rose sharply when I reached 65. Two months ago our hotel room in France was robbed. We both claimed via our separate companies, with all required documentation. Within two weeks my company - Age UK - settled my claim via a phone call to me the day they received my form. My partner is… Read Full Review

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★☆☆☆☆

“Dont bother with this company.”

Written on: 28/09/2016 by faMcClure335 (1 review written)

I tried making a claim for a guitar and case which got damaged on a flight. There is a list of things needed before a claim is started and you also have to make a claim within 24 hours. All paperwork must be received within 28 days as well. When i hadn't heard back from the insurers, I called them and was directed to page 12, column 2, point 7 of the policy which shows a list of "exclusions". The list was pretty extensive and among these, surprise surprise, was musical instruments. Therefore, I… Read Full Review

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★☆☆☆☆

“would not pay out got insurance for a year”

Written on: 04/09/2016 by Day177 (1 review written)

Got insurance for a year to take my grandchildren to Canada. Date for leaving was the 14 June 2016 till 13 ne 2017 grandaughter sprained her ankle they said I was only insured forv3 days yet my policy says 365 days the mistake was they had 13 June 2016 till 13 June 2016 still 365 days but I never went on holiday till the 14 th June so I wasn't even insured for my whole trip we don't know who made the mistake because have been on phone for days hours at a time and then just get cut off because… Read Full Review

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★☆☆☆☆

“Easy and fast to purchase, almost impossible to get a...”

Written on: 31/08/2016

it was easy to get online, but hard to get the claim settled. upon returning from the trip to europe my baggage was delayed and i had to purchase clothes and some gadgets needed while they were missing, so i filled the claim for just delayed baggage. instead of covering delayed baggage ($300 in my case), they asked for additional out of pocket expenses and when i submitted the receipts everything hang up. its almost impossible to call them (endless hold) either 800 or direct number (although… Read Full Review

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★☆☆☆☆

“I used to work for Insureansgo”

Written on: 26/08/2016

I used to work for Mapfre who underwrite and own insureandgo. The managers ignore claims and have a back log of 10,000 plus claims. Some customers have died before their claims, big or small, have even been looked at. Customers are mislead, and simply left to forget their claim even existed. The staff are pressured to deal with customers in less than 3 mins with little support from their managers, to the point where toilet breaks are on a timer. Avoid buying any policy underwritten by… Read Full Review

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★☆☆☆☆

“Annual travel policy”

Written on: 25/07/2016 by Alterri (1 review written)

Not worth spending your money with this company. Do yourself a favor and obtain real travel cover from a reputable company. They have clauses in the policy booklet designed to invalidate claims. For example you are NOT covered for accidents or illness in your 'home country' and this is basically the whole of the UK. there are many other clauses in the booklet so you must read it and fully understand it. You may think foolishly like us that as you have paid your money for annual travel… Read Full Review

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★☆☆☆☆

“Throw your money away”

Written on: 15/07/2016 by ZSJARDIN (1 review written)

I should have read the reviews before i gave $549. 00 to travel and go. They should re-title themselves as go away after you pay us. We were in mumbai, india when my husband was hospitalized with an angina attack. I emailed their so-called emergency line and never received a reply. When we returned, i called and finally got a human being called mintzie. She promised that if i sent the credit card showing the money we spent on new tickets, it was easy. I faxed the credit card and the… Read Full Review

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★☆☆☆☆

“Worst Travel Insurance Company”

Written on: 16/05/2016 by AbbieMcClure (1 review written)

My Father died suddenly in the UK while we were on holiday in Spain October 2015. We sent copies all the relevant documents for our claim, including a copy of my Fathers death certificate. One of the delaying tactics of this company was 'this is a very busy time for us’, some were completely inconceivable, questions regarding my Fathers actual death. We had to obtain written confirmation from my Fathers GP that his death was unexpected! After six months of to-ing and fro-ing our claim was… Read Full Review

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