Insure & Go - www.insureandgo.com Reviews
Latest Reviews
★☆☆☆☆
“NO COVER FOR EMERGENCY PASSPORT”
Written on: 21/04/2013
No cover provided for the most essential item if passport stolen. They claim they do not cover the cost of an emergency passport. I am complaining to the FSO which will cost Insure And Go more than the cost of the Emergency Passport. (read more)
★☆☆☆☆
“I got ill in Singapore and need hospital treatment.......”
Written on: 26/03/2013 by DannyCutts (1 review written)
I got ill in Singapore and need hospital treatment.... we were told that they did not authorise the treatment and that we were going to be flown home... on the phone they said that they would repay anything that we lost because we could not complete out trip. They also said that I would fly business class because of discomfort... I was stuck in cattle class and in agony and also the singapore doctors advised that i should not fly.... But Insure and go ignored that... We arrived home and... (read more)
★☆☆☆☆
“Auto renewed without authorisation”
Written on: 21/03/2013
Auto renewed taking payment from my credit card without my authorisation. They stated auto renewal is part of their T&Cs but regardless they did not have my permission to debit my credit card. Pointed out to them that I have not agreed a direct debit with them and they've offered a full refund. I am awaiting return of the premium. (read more)
★☆☆☆☆
“When is Europe not Europe check carefully”
Written on: 12/03/2013
took out a single trip policy for europe, I then discovered that Greenland according to Insure and Go is not in Europe (according to the Foreign Office it is part of Denmark, but then what do they know!) Too late to cancel policy which cost me £89 (cos I needed cancellation cover just under £6000 which is only reason I chose them as few companies will offer cover for this amount) As a special favour (?!!) so they said they would refund this if I then paid for Worldwide cover. Like an... (read more)
★☆☆☆☆
“SIX MONTHS TO SETTLE!”
Written on: 11/03/2013
My young-adult son was diagnosed with a serious illness at the end of June 2012 one week before my family were due to depart for Portugal for our family holiday. He required medical treatment and the holiday had to be cancelled, and I sent the claims forms recorded delivery towards the end of July. My husband and I were insured with our bank, which settled the claim three weeks after submission of the relevant paperwork (can't fault them). Our adult children and their partners were... (read more)
★★★★☆
“Claimed no problem”
Written on: 23/02/2013 by Happycustomer09
My son had his I phone pick pocketed on a night out, we contacted insure and go as he had taken out the platinum insurance and just told the truth ie he had it in pocket in a busy night club and when he left it had gone and they replaced it, no questions asked really. It did take a while to get the new as even though he went though it all on the phone , he then had to wait for forms to arrive then fill in all the info again and post them back then it still took 2 weeks to get the new phone... (read more)
★☆☆☆☆
“Why is there a no star? ”
Written on: 16/02/2013 by emmarr09
I purchased my insurance on the 11th of Feb at about 9pm, I received my details today in the post (16th of Feb) and my policy apparently was valid from the 11th to the 13, when I know I definitely put in for a different date!! Why would I get insurance starting when the day is pretty much over? I rang and queried about this and they said there was nothing they could do as the policy had already expired and that I should have checked the documents on the email when I purchased it. Not being... (read more)
★☆☆☆☆
“conmen”
Written on: 13/02/2013 by jesterpv (1 review written)
Debenhams use this company for your travel insurance, beware the auto renew after 12 months they debit your account for the full amount (Not discounted)and then send you the new insurance documents a week after they have taken your money. When you call they tell you that they sent a letter 3 weeks ago (funny that you never received it) and that it stated on page two of the original policy a year earlier that it would auto renew. so you are left out of pocket. (read more)
★☆☆☆☆
“Mugged ... in more ways than one !!!”
Written on: 12/02/2013 by Lairyfairy
My son has been 'mugged' by this deplorable company. Is it possible to give it no stars at all and can we have a 'never in your life' category for recommendations to a friend? I wouldn't recommend this company to my enemies let alone a friend ! My son was at a table of friends in a pub and got up to sing karaoke. It was hot in there and he had taken off his jacket - his mobile was in him jacket pocket. When he got back the phone had gone. He reported it to the police and the pub and... (read more)
Falling_Leaves's Response to Lairyfairy's Review
Written on: 21/02/2013
I am trying to claim through them at the moment. After not hearing from them for a month i called them today to be told i did not send the medical documents even though i sent these recorded delivery and have the scanned docs in my file. Now when trying to send the scanned docs, they tell me they do not accept scanned documents even though i have already sent them the originals!!
awful company. Complain and report them to the FOS, it costs the insurance company £500 everytime a case goes to the ombudsmen
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★☆☆☆☆
“Steer Clear”
Written on: 04/02/2013
Now into 6th month of trying to resolve a claim following the death of my mum while I was abroad on holiday. Very upsetting to provide details of her death as well as death cert. etc. 6 months of forms, phone calls & emails and still no settlement. I have now been in touch with Financial Ombudsman. This company are ripping us off. (read more)
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Showing 1 - 10 of 337 Reviews
★☆☆☆☆
“Complete waste of money.”
Written on: 29/01/2013 by claresanta
Completely unhelpful when I lost my luggage between Iguazu Falls and Buenos Aires. The Bus company are hopeless too, but this was then compounded by the fact Insure (read more)
Computerperipheral's Response to claresanta's Review
Written on: 01/02/2013
Sorry to hear the bad news . If you need some daily electronic products , please click the following page , you'll find some surprise
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★☆☆☆☆
“travel insurance”
Written on: 27/01/2013 by robinofsherwood
Be very careful when you take out this insurance - read your policy carefully. It will automatically be renewed unless you cancel. You should receive a letter before renewal, I didn't and mine was renewed, when I complained that no letter had been received warning of renewal, they said they had sent it and could do nothing. I have now payed for a years insurance that i did not want. Make sure you cancel in time. (read more)
Computerperipherals's Response to robinofsherwood's Review
Written on: 01/02/2013
I wander whether this insurance is suitable for other foreign coutries or areas .Would you please tell me more about it ?
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★☆☆☆☆
“Of course they are cheap - They don't pay out”
Written on: 26/01/2013
We had our bags stolen from the locked and covered boot of our car while having lunch in a restaurant on the way to the airport to return home. We had a hire car which we parked on the busy road outside the restaurant. The theft of the bags included my passport and as explained by the police the thieves are highly skilled and organised at getting into cars, knowing which type are hired and how to get in with minimal fuss. We put our claim into Insureandgo (we have annual Platinum... (read more)
Aceflyer's Comment
Written on: 01/02/2013
I think that you need to refer to your policy booklet Section E1 Personal belongings and baggage. You are covered for.............. 4) "Any money or valuables that you have stolen from an unattended motor vehicle". 5) "Any baggage or personal belongings that is stolen from your vehicle roof rack". This is worded quite clearly and I suggest you have a strong claim against this company, I would suggest a small claims court. I am not legally trained though.
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Snowbruce1's Comment
Written on: 03/02/2013
Thanks - already have looked at the applicable clauses but they are trying it on and have many exclusions as well. I will take to county court for breach of contract which I suggest anyone in the same position should!
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Aceflyer's Comment
Written on: 05/02/2013
I have looked again at this contract and am absolutely amazed. I assume this incident was not between 2200 hrs and 0800hrs, (I think I have got that right) so they are not refusing your insurance on those grounds. Are they saying there were no signs of forced entry, refusing on those grounds. I am sure people will read E1- 4) & 5). when taking this out and not read the exclusions, which would involve a few tedious hours, because they have been lulled into a false sense of security by these two 'covered for clauses'. And I think this company realise this and think they can get away with the exclusion clauses which positively say "you are not covered for money and valuables stolen" and " you are not covered for any baggage or personal belongings that is stolen from your roof rack. So I think I have fully highlighted your problem in my initial response to your question ie I was misled by the wording and didn't expect them to insert exclusion clauses which gave the exact opposite to the inclusion clauses. I think that it is this company's full intention to mislead in the first place and protect themselves from claims in the second. That is why I said I am absolutely amazed that a company should have its legal team work so hard to avoid paying out AT ALL. I think, after reading this contract that they should be avoided like the plague. But I would be interested to see the outcome if this contract was tested in a court of law.
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★☆☆☆☆
“rip off company!”
Written on: 22/01/2013 by dineagef
my wife and I insured with this company - my wife returned early as her mum was ill in hospital. insure and go refused to pay anything even after full doctor's reports etc what a rubbish company (read more)
★☆☆☆☆
“Do Not Brother With This Scam Of A Company”
Written on: 22/01/2013
On a recent holiday to Austria I lost a treasured item of jewellery, we reported the lost to the hotel,who kindly sent a letter backing the claim,on returning home i rang insureandgo to ask if the item was covered and was told it was,after providing all the proof ,documents photos and the letter from the hotel this morning I recieved a cheque for £10 with a letter saying they do not replace new for old and they have charged me a £75 excess,I feel disgusted and insulted the jewellery was... (read more)
★☆☆☆☆
“travel delay - won't pay if delay is on a connecting...”
Written on: 20/01/2013 by sarah4643
Flying bangkok to london via frankfurt. got stuck in Frankfurt for 24 hours due to a cabin crew strike. insure and go won't pay a penny as 'cover is only provided for the first part of your booked outward or return journey' also watch out for auto renewal and even taking the payment twice (read more)
★☆☆☆☆
“Don't touch this company with a barge-pole!!!”
Written on: 08/01/2013 by DeniseCamara (2 reviews written)
We have been with Insure and Go for many years but never made a claim until April 2012. When on holiday in The Gambia our hotel room was broken into whilst we were out and all our valuables were stolen: £400, HTC phone, Ipod touch, jewellery, clothes, shoes...to name a few! As we were insured I put in the claim on our return. Now more than six months in they won't pay out on hardly any of it! They put depreciation on items that were brand new, won't pay out on cash or anything without a... (read more)
★☆☆☆☆
“Beware of 'auto renewal' SCAM!”
Written on: 07/01/2013
I had travel insurance with this dubious lot a year ago - they sent a letter to my sisters house last week which luckily she opened thinking it was for her, informing me that they would be debiting my account to 'auto renew' as stated in the terms and conditions (I mean, who actually goes through all the T&C's, something I suspect they rely on). Ask yourself, how many people actually need to renew their annual travel insurance? Not a lot! It's a scam to catch people unaware. Luckily I got... (read more)
★☆☆☆☆
“Not trustworthy”
Written on: 18/12/2012
Automatically renewed a policy despite not giving permission for them to keep my credit card details. I call that fraud, but apparently they contract out of this with their ts and cs. Either way, not a trustworty way, in my humble opinion of conducting business, so i will not be coming back. (read more)
★☆☆☆☆
“Whats the point if they dont pay for valid claims?”
Written on: 01/12/2012
Being a loyal customer since 2007 and paying their higher and premium rates as well. The first time this year (2012) I missed my flights due to car breakdown which made me miss my flights. They refused to pay out any money for hotel expenses and return flights back home and left me out of pocket. They can shove their insurance up their ****! Very angry and cancelled the insurance the next day. Will spend alot of time now warning all my friends and family against them as well as... (read more)
Unhappyduck's Comment
Written on: 02/01/2013
Same experience! Complete false sense of security, my luggage was stolen (DEC 2012) and they won't cover it because it was stolen from a car. I was left completely out of pocket and completely uninsured as it turns out.
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Showing 11 - 20 of 337 Reviews
★☆☆☆☆
“AUTO RENEWAL WARNING”
Written on: 01/12/2012
I bought “annual” insurance with insureandgo last year and apparently according to their fine print this means I wanted the policy for life – as this year they automatically renewed my policy and helped themselves to money from my account!!! I will never use this company again. (read more)
★☆☆☆☆
“AUTO RENEWAL WARNING!”
Written on: 29/11/2012
I bought “annual” insurance with insureandgo last year and apparently according to their fine print this means I wanted the policy for life – as this year they automatically renewed my policy and helped themselves to money from my account!!! I will never use this company again. (read more)
★☆☆☆☆
“Heartless, and a total disappointment”
Written on: 29/11/2012 by Flyer58uk (1 review written)
We have ben with Insure & Go for a long time, and they process your order fine, DD'd are regular, in fact everything where I was giving was brilliant! Then we needed to claim. Sister in Law died suddenly, just befor a trip to Canada. We had to cancel, just like any family memebr would. However, she had suffered some years ago with a brain injury, and she needed in the end care, as she became alcohol dependant. Granted this is not accepted, but as a direct link to the injury, they wouldnt... (read more)
★☆☆☆☆
“INSURE & GO INSURANCE COMPANY SHOULD BE AVOIDED AT ALL...”
Written on: 26/11/2012 by poppey (3 reviews written)
Earlier this year I made the mistake of taking out worldwide travel insurance with this company. I travel quite frequently. My last trip in October hit a problem. Because of bad weather conditions I could not travel. I had to abandon my trip eventually. I contacted Insure & Go and advised them I was abandoning my trip. I collected all my receipts to prove that flights/hotels had to be cancelled. However, before I had time to send them the evidence, they wrote back to say they were... (read more)
Unhappyduck's Response to poppey's Review
Written on: 02/01/2013
Very glad to hear you are pursuing them, I agree the understanding of the agreement, the promises and conformation are nothing short of fraudulent. If I had of read these reviews I would have taken out 'real' insurance with a legitimate and reputable company. As it turns out stolen luggage doesn't count as 'stolen' if it is taken from a car, just outrageous.
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Poppey's reply to Unhappyduck's Comment
Written on: 02/01/2013
Since writing my review and having heard from Insure & Go that they were not going to meet my claim, I issued proceedings. They seemed quite surprised at my action and decided to settle my claim before it reached the court. I think if more people stood up to companies like this they may well think twice about trying to avoid their responsibility to the client
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★☆☆☆☆
“be careful with giving your card details to this company”
Written on: 19/11/2012 by sofiamaria (3 reviews written)
My partner purchased insurance from Insure and Go for a year, this happened over the phone. There was no mention of them charging any additional fees after the purchased years insurance cover had expired. However, we found a letter from them that was sent about a year later stating that they had taken 112 pounds from my partners account as he was on auto renewal. No way did he have any idea about this, they claimed that they had sent some terms and conditions per post. As far as I know post... (read more)
Aceflyer's Response to sofiamaria's Review
Written on: 01/02/2013
This is quite clearly stated in the policy booklets and along with the information that you will be informed by mail prior to them doing this. While this is annoying one answer is not to lodge your credit card details with a company when you pay for something ie use a third party like PayPal, so they don't receive your card info. or check that the company uses the services of something like World Pay. w that I always hesitate when I am in a position were I have to use a credit card
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Aceflyer's reply to Aceflyer's Comment
Written on: 01/02/2013
The last part of my response should have read, That is the reason I always hesitate when I am invited to use a credit card were the details are lodged with the supplying company, without these or similar facilities. One snag with a few firms when using a credit card is exactly that, they can use it for an automatic renewal so always check this and avoid using your card in this situation and pay by some other means.
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★☆☆☆☆
“Never try and make a claim”
Written on: 12/11/2012
We are nearly 6 months into a claim for stolen property on trip to South America. We had full police report, receipts for some of the items as they were purchased new for the trip. Details of how we funded trip after having cards and money stolen, details of embassy charges for replacement passport. Insure and Go use every delaying tactic possible. Send a letter by recorded delivery they will acknowledge it 4 weeks after receipt and they say their response will take around 4-6 weeks.... (read more)
Unhappyduck's Comment
Written on: 02/01/2013
Same disappointing experience. As it turns out completely uninsured!
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★☆☆☆☆
“When a heart attack is not enough”
Written on: 09/11/2012
I am now 12 weeks into a claim with Insure and Go following a heart attack, which you would think is pretty clear cut and the whole reason why you take out insurance. Sadly not. Their communication has been dire - they clearly work on the basis of 'do nothing unless the client complains'. They have tried to claim insufficient information, which is right there on the documentation that they did not look at and only acknowledged that when I asked them to read it back to me. The latest thing is... (read more)
★☆☆☆☆
“Appalling. ”
Written on: 03/11/2012
Insure and Go - do not go with them! Backpackers particularly beware. I have been waiting on a response for a claim for an incident that occurred in October 2011! Thats over a year. On each occasion, their customer service is appallingly bad, taking at least 6 weeks to respond to me and with zero flexibility. My claim: I was robbed while very sick at a bus station in Ecuador. I had to get discharged from hospital to meet their "report within 24 hours" requirement, go to the police who... (read more)
Unhappyduck's Comment
Written on: 02/01/2013
Same experience. Urgent medical attention and stolen luggage. As it turns out completely uninsured.. Smacks of fraud.
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★☆☆☆☆
“Delayed by 17 hours and no compensation”
Written on: 18/10/2012 by katt006 (1 review written)
My plane took off on time but we arrived 17 hours late as we were diverted from Tenerife to Las Palmas due to weather and technical problems (as per letter from airline to Insureandgo). Yet, they told me I was not allowed any compensation as the flight left on time!. They said the wording does not cover late arrivals. Despite arguing the point that when purchasing a policy customers would take for granted that this would imply late arrivals, they would not accept this and that was that!. I... (read more)
★☆☆☆☆
“Do not use this travel insurance company”
Written on: 09/10/2012 by boiley (2 reviews written)
I bought this travel insurance about a month before I was due to go on a trek to the USA. My wife was diagnosed with terminal cancer the day I was due to go and of course I cancelled the trip. To be honest I knew she wasnt well but thought it was just a minor problem and nothing to serious. I put a claim in for cancellation to these guys and it took them four months (yes four months) to write back and say that the small print excluded the claim. I will of course, when I managed to get myself... (read more)
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Showing 21 - 30 of 337 Reviews
★★★☆☆
“Avoid this company!!”
Written on: 09/10/2012 by roma200
I purchased this insurance only as it came up on Compare the Market website. I received my documents but like most people I think did not read all the small print. Sadly on the way to Dover my daughter and I had an accident so I missed my departure, I thought in my innocence I could claim on insurance. I called and called the next day, it took me five hours to get through to claims dept. I was told I was due nothing, I was not covered for missed departure. I would have lost £1200 had I... (read more)
★☆☆☆☆
“rubbish insurance”
Written on: 09/10/2012
do not ever go with these as they are rubbish they never contact you and when you do get someone they just make excuses we have been waiting nearly 5 months for our accident ins. to be payed but they just ignore everything we send to them they never even tried to get us home when we were in hospital and took us 3 weeks of phone calls arguing and a lot of stress they never once called us back but when we did get someone to talk to they just made excuses or lied as usual they are the most... (read more)
★☆☆☆☆
“Travel Insurance worthless”
Written on: 04/10/2012
I bought insureand go single trip insurance for a trip to Portugal. Theft and specifically theft of passports covered according to the 'headline' wording. Had a handbag stolen containing 3 passports, an iTouch and cash plus a separate ipad nicked. Got £0 back. Insureand go said passports only covered if on your person not in a handbag or if they are in a safe! Valaubles (what else to people nick) also not covered for theft! DO NOT USE THIS COMPANY. THE INSURANCE IS WORTHLESS. YOU ARE BETTER... (read more)
★★★★☆
“Mobile accidental damage claim”
Written on: 25/09/2012 by crad123
Unfortunately most of the negative reviews on here come from people who did not read the terms and conditions properly regarding theft. Within 1 day of taking out my insurance with insure and go I dropped my shiny new samsung galaxy S3 smashing the screen. So I called them up fearing the worst after seeing all this negative feedback. I received a claim form in the post in 2 days and sent this off along with the phone for repair. All in all the turn around was about 2 weeks from making the... (read more)
★☆☆☆☆
“Mobile phone is not belongs”
Written on: 18/09/2012 by zaax (4 reviews written)
Even though everyone has a mobile phone and after money and passport is one of the most carried personal items it is not covered by Insure and go. They do not state this on there insurance cert nor or in there adverts, its actually paragraph 15 5 pages in. Anyway I am in process of complaining and I'll take it as far as it will go. (read more)
★☆☆☆☆
“An absolute con”
Written on: 09/09/2012 by SeasonedWanderer (1 review written)
I recently had a samsonite suitcase damaged while travelling from Newcastle to Stavanger and one of the zip closing clasps had been snipped off, in my opinion by security. I sent all details including photographic evidence, yet my claim was refused as I could not produce a receipt. I dread to think what would happen if I lost a suitcase (am I the only person who does not keep receipts of every purchase) and my claim could only be settled on production of receipts. God help anybody with a... (read more)
★☆☆☆☆
“Absolute waste of money”
Written on: 03/09/2012 by AshH33 (1 review written)
This is by far & away the most useless insurance company ive ever used!! I missed my flight due to a friend being attacked as i was with him in hospital until his relatives arrived. I contacted insure & go who told me this we be classed as a ''missed departure''which WAS covered so i booked a new flight & flew out 2 days later. Also while on our holiday a mobile phone was damaged in the swimming pool, no matter i thought insurance will cover this! On returning home i contacted Insure & Go,... (read more)
★★☆☆☆
“What is the point????”
Written on: 30/08/2012
I have waited to write this review until my claim was settled and after reading the other reviews posted here I thought I would add my thoughts so any other poor unsuspecting person wouldn't fall prey to this company. Granted taking out the insurance with them is painless and dare I say easy, they even automatically renew your policy so you don't have to bother doing it yourself BUT after being with them for 4 years or so I had the misfortune of having to cancel a trip due to illness of one... (read more)
★★☆☆☆
“extra for natural disasters and civil unrest”
Written on: 29/08/2012
we took out their silver travel insurance assuming it would cover natural disasters ie tsnuamis, floods, etc and civil unrest ie riots, war etc but it doesnt unless you ask for it. We took out the quote but were never offered it and only when we received the booklet (still waiting for the hard copy) we spotted this. When we called they said sorry but thats an extra £16 on top of £90 already paid. So watch out they are not the best for cover by a long way, once you have read all the small... (read more)
★☆☆☆☆
“Very Poor Service!!!! Don't Use”
Written on: 22/08/2012
Bought annual cover, thought cover and price was good. Needed to add on extra cover for a motorcycling event, bought cover having discussed my requirements, recommended to my friend who also bought but then queried the cover and got told we are NOT covered for our trackday. I emailed the claims dept and CS for confirmation - No reply, emailed again, still no reply. Rang claims to query and told YES we are covered!! Only to get a call back 5 mins later to say we WEREN'T covered. These guys... (read more)
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Showing 31 - 40 of 337 Reviews
★☆☆☆☆
“DO NOT USE”
Written on: 15/08/2012 by Charne (1 review written)
Do not use insureandgo. They never get back to you, never answer the complaints phone and took 2 weeks to get back to me regarding the small matter of them automatically renewing my policy when i didn't want it. Beware their auto renew policy!! Read all the small print, they are tricksters at best. They will do anything that they can to NOT refund money. They are the WORST insurance company i have ever used and will not recommend. Would give them absolutely ZERO stars if i could. So... (read more)
★☆☆☆☆
“Very Bad Service”
Written on: 08/08/2012
I was admitted into hospital in India for a medical emergency and this company refused to pay the hospital. All they could offer was they would try and get a doctor to visit me. I was in a remote village. Eventually my husband had to pay and now they are taking forever to recompensate us. Absolutely disgusted by the lack of concern . Imagine if you had a young so or daughter travelling alone and they were left without help for an emegency. Hospitals in Asia will not treat anything... (read more)
★★☆☆☆
“"You never made a claim.." - despite 11 e-mails ”
Written on: 04/08/2012
My husband had a ski-ing accident in France. When the accident happened, the girl I contacted and dealt with from the Claims department seemed quite efficient and the papework was dealt with in a timely fashion. There were no huge medical bills because I had my E111 to hand and this covered most of the Emergency medical care - it was just the rescue from the mountain and the ambulance bill to settle. After receiving my FIFTH red bill from the mountain rescue team this week , I decided to... (read more)
★☆☆☆☆
“do not insure with this company total disgarce”
Written on: 02/08/2012 by MissM1 (1 review written)
My partner and me were suppose to go on holiday in may like most people i took insurance at the last minute unfortunately my partner took unwell the day before we were due to fly out on holiday. which resulted in him be admitted to hospital for ten day. So like most people i started to inform travel agents and the insurance. Received paper work quite quickly sent of with doctors report which stated at time of booking holiday in january my partner would have been able to travel. The company... (read more)
★☆☆☆☆
“Appalling service!”
Written on: 01/08/2012
I had the misfortune to break a bone in my leg whilst on holiday a couple of months ago. Insure & Go are horrendous to deal with.They never told us which hospital to use so I ended at the wrong one & had to discharge myself after treatment, pay a bill before going through the same procedure again at the right hospital! Nearly every phone call made to them where they needed to call me back, never happened. Even when still abroad they were meant to call me about various queries but never... (read more)
Melako's Comment
Written on: 02/08/2012
Where did you go? Why did you have to go to a specific hospital, didn't the ambulance take you to the correct one?
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★☆☆☆☆
“Appalling customer service”
Written on: 01/08/2012 by LividLawyer
This company is a joke. Their representatives are rude, disorganised and completely incompetent... but don't worry; you'll probably never get through to them anyway. After spending 7 MONTHS trying to contact them via phone I wrote to their complaints department. 3 weeks later and I have yet to receive a response so I rang them. Their representative was rude, tried to blame ME for the delays in my claim and suggested that I was stupid for not keeping a THIRD copy of the form that THEY had... (read more)
★☆☆☆☆
“appalling”
Written on: 26/07/2012
I sprained my foot rather badly on the first day of my holiday so had to spend the time resting I claimed when I got home and was told I would get nothing because they don't cover for 'loss of enjoyment' nor would they cover any medical treatment here I cannot believe this is their get out clause and I shall be consulting a solicitor do not buy from this company, their telephone number does not work and they don't reply to e mails I think I have silver service cover- not likely I would not... (read more)
★☆☆☆☆
“Disgraceful Debenhams Rip Off”
Written on: 26/07/2012 by overdrawnaccount
We took out a travel insurance policy through Debenhams as they are a reputable firm. Unfortunately whilst we were abroad my wife was taken ill and had to be taken to hospital. It does state in the policy that in these kind of circumstances one has to obtain clearance by contacting a telephone number in England. This in itself was a nightmare it took me over an hour to get through then they gave me another number to call, this took forty minutes. During this time I was being pressed by the... (read more)
★☆☆☆☆
“Don't trust this company”
Written on: 11/07/2012
Paid for travel documents to be sent to my home, 2 weeks later they still hadn't arrived. After many phone calls I was assured they would be with me in time for my holidays. This did not happen, they were in my mailbox when I arrived home from holidays. I did contact them when I came home only to be spoken to by a condescending customer relations officer who was very rude. I will never use insure and go again and will make sure all my family and friends do the same. Absolutely disgusting... (read more)
★☆☆☆☆
“COMPLETE RIP OFF!! ”
Written on: 25/06/2012 by chloe12
I insuranced my apple iphone 4 with Insure and Go because it seemed a trust worthy liable company! After having my phone stolen I got a crime number reported it basically did everything I should with Insure and Go! They denied my claim because it wasn’t stolen from me with threatened or forceful behavior! I didn’t realise that their customers had to be hurt in the process of being able to claim!!!!!!! Theft is theft at the end of the day and because it was took out of my bag and not... (read more)
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Laurenrobyn's Comment
Written on: 03/04/2013
I wouldn't hold my breath here. It took 9 MONTHS for me to be refunded. Appalling service, I plan on telling my story on every possible social forum.