Insure & Go Reviews - www.insureandgo.com

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Latest Reviews

★☆☆☆☆

“Rubbish”

Written on: 29/01/2015 by Casey395 (1 review written)

Can't think of a word to dis ribs how bad they are… Read Full Review

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★☆☆☆☆

“UNFAIR!”

Written on: 19/01/2015

Took out 'Travelinsurance with 'no excess', BEFORE I was diagnosed with a MEDICAL CONDITION. Now they say that I AM NOT COVERED for my medical condition, breast cancer or I have to pay for a new policy: $500+ with $200 excess or $700+ with no excess. When I told them about it, they promised to ring back, but after an hour I had to ring them back. HONESTY DOES NOT PAY!… Read Full Review

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★☆☆☆☆

“Disgraceful ”

Written on: 16/01/2015 by Kylieann (1 review written)

Left holiday early because of a death of close family member made a claim and they charged us £100 excess per person (including our two poor devastated children) so we got our money - or pennies back minus £400! Shocking ...document made it seem we would only pay £100 as a family and so did advisors on phone. Tiny, confusing small print on document said otherwise… Read Full Review

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★☆☆☆☆

“Appalling customer service and long time scales”

Written on: 07/01/2015 by Sandief (1 review written)

My daughter had her bag stoelen while on holiday with us in November 2014. It contained some money and her iphone along with a few other personal effects. We have been repeatedly asked to send in documtents and supply details in a process that has so far taken 8 weeks. Today we received a cheque for £163. Our claim was for nearer £380. So even allowing for excesses this is a very low payment. They also deduct sums they feel fit for age and use of even almost new items and in particular… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 07/01/2015 by Spencehw12 (1 review written)

We made a claim in September 2014 following been robbed in our apartment on holiday. We put in a claim for money we had stolen and an expensive wallet. We had a police report and supplied all details that were requested from us ..(we were asked to send in bank statements etc more than 3 times) we finally received a settlement cheque in January 2015 for £71 our claim was for £420 . This company is a joke. It took lots of phone calls and they kept requesting documents we had already sent, they… Read Full Review

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★☆☆☆☆

“Bad insurance company”

Written on: 30/12/2014 by Lance59 (1 review written)

I recently made a small claim and provided all the evidence that the company asked for. Despite this claim being very samll and straight forward, the company still rejected my claim unreasonable. This reminds me of PPI… Read Full Review

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★☆☆☆☆

“rubbish company”

Written on: 03/12/2014 by cammydoc2007 (1 review written)

after an accident on holiday in lanzarote (which was outwith our control), we submitted a claim to insure and go, the accident happened on 15 th sept and now 15 weeks later we have only received a cheque for less than a qurter of the amount we paid out, during these weeks we had to make lots of phone calls to them as their communication to us was almost nil, we eventually contacted the ombudsman and its only since then that we received a letter followed by the small cheque, we are now having to… Read Full Review

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★★★★★

“Cannot fault”

Written on: 22/09/2014 by KoenWright330 (1 review written)

I am a frequent world traveller and in thirty years of being so this is the first time I have ever had to make a claim. I took out the policy in may this year, the first time that I have used Insure and go. I took ill in the Middle East in July which necessitated a hospital visit and ongoing medication. I have absolutely no complaints, I was treated with fairness and compassion and they settled quickly without any fuss. I know this goes against many of the reviews on this site, but I cannot… Read Full Review

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★☆☆☆☆

“living hell”

Written on: 20/09/2014 by Michaelay21 (1 review written)

I had to make a claim after a fall, the first time I have ever used any medical travel insurance the company I was told would contact me sent to the wrong place, after nearly 3 hours marked as urgent I was told that I could not be treated and finally sent to a hopital. Great treated well, got all clear, it looked worse than it was. When I got home the fun began, filled in forms sent all info required. They paid up but since then I have had debt collecters chasing me, every month I think I… Read Full Review

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★☆☆☆☆

“Terrible service! ”

Written on: 17/09/2014

I became very unwell on a cruise ship mid-July and after being treated on the ships medical ward, I was taken to the noumea hospital for further testing. Upon returning home (21st July) I sent all my documents and proof that I had paid over $1000 in medical bills. Australia post tracking said it all arrived to insure and go on the 23rd July. At the start of September I called to see how my claim was progressing only to be told that the person looking after my case will not be back until Monday… Read Full Review

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★☆☆☆☆

“Do not use! The worst Insurance Company ”

Written on: 12/09/2014 by LaurenMK (1 review written)

Insure and Go only seem to have good reviews from people who did not place a claim. I used the annual black policy. During my holiday to South America I suffered a foot injury and I was mugged. Despite forwarding the police report, bank letters showing the cancellation of my cards, mobile cancellations, receipts of items and, if I did not have the receipts which most people do not, I forwarded proof of ownership i.e: manuals, chargers, iTunes account etc. Insure and Go will only reimburse me… Read Full Review

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★★☆☆☆

“Easy to buy, but terrible when you need to claim!”

Written on: 28/08/2014 by 84Dixon (1 review written)

I've had four or five annual policies from I&G. I went for the Platinum cover with Worldwide and Winter Sports included. The whole process of going online, comparing the packages and purchasing are very good, but the problems I encountered were as a result of needing to claim, which was complicated, not user friendly, time intensive and I&G simply not understanding the basics of my claim. 1. You phone them, get a claim reference and then fill in (by hand!) various claim documents. Seriously… Read Full Review

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★☆☆☆☆

“Leave you stranded and do mot consult the local...”

Written on: 18/08/2014 by LanceMiller229 (1 review written)

The was an adviser who did everything OK to start with, but just wanted to get me on a plane after major surgery.... Did not answer my questions with regards to why I had to fly home after surgery.... I would avoid and take insure out with a reputable insurance company such as AXA or Allianz. Going to contact the FDA as insure and go need to be closed down… Read Full Review

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★☆☆☆☆

“Absolutely Awful - DON'T BOTHER unless you've money to...”

Written on: 15/08/2014 by CollinEngland341 (1 review written)

Just shocking all round, take your money quick enough but when you're abroad and need help they back out of everything and basically you yourself have to do everything and I mean everything. Just don't bother no wonder they're called Insure & Don't Go… Read Full Review

Anni101's Comment

Written on: 03/09/2014

Absolutely agree with all the negative comments about this company. I have been insured with them for years for their so called "Platinum" cover (HA HA). I have traveled world wide and only had the misfortune to try to make 2 small claims - a camcorder lost at Bangkok airport (2010) and a galaxy smartphone lost en-route from Mombasa to London last year. They refused the first on the basis that I had no police report (try getting to the police post landside of Bangkok airport at 2 in the morning during a security lockdown and aircraft evacuation) and apparently - they do not insure cell phones!!! This after shed loads of supporting documents sent to them in support of my claim and the fact that I was recovering from pneumonia and feeling very ill during the trip! God forbid that I had serious medical problems or worse - I would NEVER trust them. I am now searching for a decent insurer if that is possible.

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★☆☆☆☆

“DO NOT PURCHASE INSURANCE FROM INSURE AND GO”

Written on: 12/08/2014 by craigos25 (1 review written)

I broke my leg on the Corfu in a cycle accident. Had surgery at the public hospital. Called Insure and Go directly as they say to do, they left me in the hospital for 4 days whilst they bumbled around. I needed rehab in order to learn how to walk with a rebuilt leg and eventually catch a flight home. Unfortunately the hospital on Corfu (and maybe most hospitals in Greece) is bankrupt. They are equipped to do emergency surgery but cannot provide any kind of post op care. I also had a side effect… Read Full Review

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★☆☆☆☆

“Give them a miss”

Written on: 05/08/2014 by 185Martinez (1 review written)

You think you're covered and have piece of mind when you take out their "unlimited cover".....but soons turns into a nightmare when you actually have to legit claim. Pay more and go for a respected company, I certainly will next time......it ain't worth the grief… Read Full Review

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★☆☆☆☆

“Alright so long as you don't need to claim save ur money”

Written on: 31/07/2014 by Reeves411 (1 review written)

This company is awful, my dad an accident which meant we had to go to an a&e department abroad, he ended up having an operation there (public hospital on the e111 card) so insurance didnt have to pay for his care, all they needed to arrange is for him to get home. there was no point in me contacting them with regards to my dad as they were telling me how busy they had been and when promised a call back never ever got one. I spent about £40 in phone calls try to get them to help my dad out… Read Full Review

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★☆☆☆☆

“A VERY DISHONEST INSURANCE COMPANY”

Written on: 22/07/2014 by dtWoodward151 (1 review written)

I had a claim in relation to a cruise that I went on. Unfortunately a port of call was cancelled due to an incident enroute. Not a big deal but nevertheless I was covered for missed ports of call.......or so I thought. I&G refused my claim stating that my claim did not fit the criteria for a missed port. My loss was very small. I did not bother to argue but it shows just how dishonestly this company operates. I certainly will not be using them again in the future and my advice to anyone… Read Full Review

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★★★★★

“Satisfied”

Written on: 11/07/2014 by yeDuggan264 (1 review written)

My mother broke her arm 2 weeks before we were due to fly on our holiday. I had to cancel the holiday to care for her, I completed the claims form and along with evidence from her GP and the hospital I submitted the claim.I recieved a cheque for the full amount 10 days later. I had read negative reports about insureandgo but my experience has been of efficiency. if you provide them with the correct infomation they seem to perform well… Read Full Review

Beanieone's Comment

Written on: 28/10/2014

very lucky still being told not got all docs they have got doctors note, invoice paid in full invoice,doing my head in

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★☆☆☆☆

“Don't waste your money”

Written on: 11/07/2014 by RogerJohnston (1 review written)

Have been with this company for three years first time I have ever claimed with any insurance co. Have had to invole insurance ombudsman they had until tue 24 th June to resolve the problem ,but no letters or emails rec emailed them today 8th July to find out why I had not heard from them only to be told the problem!!!!!! They told me that when I renewed my insurance I had called them from LEEDS when really I was in work in merseyside !!! They also told me that they have listened to the call… Read Full Review

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