Insure & Go Reviews - www.insureandgo.com

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1.5 / 5
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Latest Reviews

★☆☆☆☆

“Absolutely Awful - DON'T BOTHER unless you've money to...”

Written on: 15/08/2014 by CollinEngland341 (1 review written)

Just shocking all round, take your money quick enough but when you're abroad and need help they back out of everything and basically you yourself have to do everything and I mean everything. Just don't bother no wonder they're called Insure & Don't Go… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE INSURANCE FROM INSURE AND GO”

Written on: 12/08/2014 by craigos25 (1 review written)

I broke my leg on the Corfu in a cycle accident. Had surgery at the public hospital. Called Insure and Go directly as they say to do, they left me in the hospital for 4 days whilst they bumbled around. I needed rehab in order to learn how to walk with a rebuilt leg and eventually catch a flight home. Unfortunately the hospital on Corfu (and maybe most hospitals in Greece) is bankrupt. They are equipped to do emergency surgery but cannot provide any kind of post op care. I also had a side effect… Read Full Review

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★☆☆☆☆

“Give them a miss”

Written on: 05/08/2014 by 185Martinez (1 review written)

You think you're covered and have piece of mind when you take out their "unlimited cover".....but soons turns into a nightmare when you actually have to legit claim. Pay more and go for a respected company, I certainly will next time......it ain't worth the grief… Read Full Review

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★☆☆☆☆

“Alright so long as you don't need to claim save ur money”

Written on: 31/07/2014 by Reeves411 (1 review written)

This company is awful, my dad an accident which meant we had to go to an a&e department abroad, he ended up having an operation there (public hospital on the e111 card) so insurance didnt have to pay for his care, all they needed to arrange is for him to get home. there was no point in me contacting them with regards to my dad as they were telling me how busy they had been and when promised a call back never ever got one. I spent about £40 in phone calls try to get them to help my dad out… Read Full Review

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★☆☆☆☆

“A VERY DISHONEST INSURANCE COMPANY”

Written on: 22/07/2014 by dtWoodward151 (1 review written)

I had a claim in relation to a cruise that I went on. Unfortunately a port of call was cancelled due to an incident enroute. Not a big deal but nevertheless I was covered for missed ports of call.......or so I thought. I&G refused my claim stating that my claim did not fit the criteria for a missed port. My loss was very small. I did not bother to argue but it shows just how dishonestly this company operates. I certainly will not be using them again in the future and my advice to anyone… Read Full Review

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★★★★★

“Satisfied”

Written on: 11/07/2014 by yeDuggan264 (1 review written)

My mother broke her arm 2 weeks before we were due to fly on our holiday. I had to cancel the holiday to care for her, I completed the claims form and along with evidence from her GP and the hospital I submitted the claim.I recieved a cheque for the full amount 10 days later. I had read negative reports about insureandgo but my experience has been of efficiency. if you provide them with the correct infomation they seem to perform well… Read Full Review

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★☆☆☆☆

“Don't waste your money”

Written on: 11/07/2014 by RogerJohnston (1 review written)

Have been with this company for three years first time I have ever claimed with any insurance co. Have had to invole insurance ombudsman they had until tue 24 th June to resolve the problem ,but no letters or emails rec emailed them today 8th July to find out why I had not heard from them only to be told the problem!!!!!! They told me that when I renewed my insurance I had called them from LEEDS when really I was in work in merseyside !!! They also told me that they have listened to the call… Read Full Review

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★☆☆☆☆

“Waste of money”

Written on: 05/07/2014 by Watkins461 (1 review written)

Have been with the for three years my claim was refused and have now involved insurance ombudsman insure and go have 4 weeks to sort problem out but to no avail so my advice is don't touch them with a barge pole !!!! Tour operator informed me they are the worst insurance company on the high street BEWARE !!!!!… Read Full Review

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★☆☆☆☆

“Don't bother...”

Written on: 06/06/2014 by Weaver123 (1 review written)

I booked gold insurance cover to cover me whilst I was actually taking part in coastal sailing racing. I flew out to Antigua in April and two days into my holiday I had realized that I did not have my specialist coastal sailing cover. A friend I was with suggested that insure and go had a wide variety of sports that they covered. Therefore I booked my cover with them online ready for my sailing racing that I was then due to take part in the following two days after. Unfortunately for me I… Read Full Review

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★☆☆☆☆

“Keep away”

Written on: 04/06/2014 by ptShaw1 (1 review written)

Do not deal with these these people,got dates wrong all my fault , of course. If you had to claim, good luck… Read Full Review

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★★★★★

“VERY IMPRESSED WITH WAY ENQUIRY WAS HANDLED BY RAJ”

Written on: 21/05/2014 by leakors (1 review written)

So happy with the service my daughter and I received at Xmas - recommended this company to my friends. One of my friends made a booking yesterday and once again Raj was so helpful and knowledgeable - she was also very impressed with his excellent service. He is a true asset to this company and we can happily recommend to all… Read Full Review

Tatch27's Response to leakors's Review

Written on: 13/06/2014

But have you ever had to make a claim. I expect your experience would differ.

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★☆☆☆☆

“Staff advised wrongly - now out of pocket!”

Written on: 19/05/2014 by beckyb135 (1 review written)

After spending over £200 on travel insurance, we had some unfortunate events happen to us in which our villa was broken in to. I promptly rang Insure and Go (we were in the philippines so could only speak to 24 hour team) they WRONGLY advised me that as long as I have a letter from the establishment we were staying at- this would suffice for our claim. On return they broke up my claim into 2 parts (I have now paid £100 excess!!! when it should be £50 total - I have now apparently been… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 12/05/2014 by preecy (1 review written)

Our 3 month old baby came down with chicken pox the day we (2 adults, a child and a infant) were due to fly home from Spain. We had no choice but to extend our holiday by 5 days and get a doctor to write us a 'fit to fly' certificate before we were allowed to return home. We're out of pocket by around £850 as we had to pay for accommodation, flights, doctor fees, telephone calls, airport parking and transfers. Insure And Go wanted me to leave my wife in Spain with our 3 month old baby, who was… Read Full Review

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★☆☆☆☆

“terrible custmers service on settling a claim 5 months”

Written on: 07/04/2014

Below is my letter to them when I was finally paid out, I complained in January and they have still not resolved it . Simone Lyons Customer relations manager "quotes according to FCA she will conclude in four week but 10 weeks later nothing but does not answer emails avoid these clowns. I will be putting my claim in with small courts as they have had all the chances they are getting. Never rate an insurance company until you see the service when you make a claim My Letter of complaint Dear… Read Full Review

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★★☆☆☆

“poor customer service”

Written on: 05/04/2014 by ihO'Sullivan392 (1 review written)

My claim was paid for lost luggage but the service was horrendous. 6 phone calls later and rude staff. Even though claim paid would not use again!!!!… Read Full Review

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★☆☆☆☆

“NEVER BE TEMPTED TO USE THIS COMPANY - You will regret it”

Written on: 24/03/2014

NEVER BE TEMPTED TO USE THIS COMPANY, it is like having no insurance at all! I have bought an annual family travel insurance policy from Insure and Go for the past 4 years but until last year never had to make a claim. When I bought the policy I answered all their questions honestly. They asked had I seen a hospital doctor in the last 2 years, I hadn't, so said no, I had however seen my GP but they said that didn't count. I went on holiday abroad and became very ill and had to be admitted to… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 28/02/2014 by Nylaj375 (1 review written)

This company is to be avoided at all costs. They will go to any length to avoid settling a claim. Do not be tempted to use them. They are dreadful … Read Full Review

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★★★★★

“Excellent ”

Written on: 16/02/2014 by Mum1888 (1 review written)

I used insure and go several times but this year 12/02/2014 I had to put in a claim as my partner took ill while in egypt. I'm so glad I had decided to use insure and go again couldn't be more helpfull, due to the hard work from insure and go I'd probably still be in egypt . I would definatley recommend insure and go and put my total trust in them. Due to experience… Read Full Review

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★☆☆☆☆

“INSURE AND GO GADGET INSURANCE”

Written on: 13/02/2014

INSURE GO GADGET INSURANCE IS ADMINTRATOR IS CITYMAIN. THEY CUSTOMER SERVICE IS RUBBISH AFTER PAYING FOR POLICY ANAULLY. I LOST MY PHONE. THEY ASKED SILLY QUESTIONS LIKE FIRST USAGE OF PHONE. THEY WHANTED ADDTIONAL LETTER TO PROVE IT. I WAS T MOBILE CUSTOMER. IT TOOK MOUTH FOR MY CLAIM GO THROUGH AND I HAD A HEADACE. I NEVER GOUING TO USE THEM AGAIN. THEY ASKED SILLY QUEASTION AND CUTOMER SERVICE WAS RUBBISH! I HAD PHONE THEM EVERY DAY IT COST ME OVER £200 PHONE CALLS. I JUST COULD PAID BIT… Read Full Review

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★★★★★

“User friendly site”

Written on: 19/01/2014

This was easy to arrange online. Had the best car rental excess coverage and one of the best prices for domestic. Offered a 10% discount which was easy to apply. Always hope we don't have to use insurance but it's a must have if you book early as some cancellation fees always apply… Read Full Review

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