Insure & Go Reviews - www.insureandgo.com

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Latest Reviews

★☆☆☆☆

“Worst travel insurance company that you can get!”

Written on: 02/09/2015 by Meltonhp111 (1 review written)

Have been with them a few years with "almost" annual automatic renewal. Last month I got delay by the Euro tunnel delay with all those problems caused by the migrants. It was an overnight delay which would be a small £20 claim. They just did everything they could to wriggle out of my claim. In their letter to decline my claim, they 'kindly advice me to if I hold other insurance elsewhere, such as travel insurance through my bank account, I might be able to make my claim through them"! Is that… Read Full Review

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★☆☆☆☆

“I wish I came here first!”

Written on: 13/08/2015 by jimmyb01 (1 review written)

I've used this company for a number of years and fortunately never had to make a claim until this year. We lost an iPhone on holiday, this is a pretty straight forward claim! You would think its a multimillion £ claim. They are using every delaying tactic in the book! 25 days so far and we've been told another 18 before its going to be even looked at! They may be the cheapest but I urge you not to use this company! Goodness knows what it would be like with a complicated claim ! Please look… Read Full Review

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★☆☆☆☆

“Simple claim made difficult”

Written on: 09/08/2015 by Nehemiah361 (1 review written)

I booked to go golfing with a friend in April. Day before due to go my friend became unwell and we could not go. My part of cost was circa £350.00 however by contacting golf agency ( which we could just have left) reduced my costs to £150.00. So I made a claim on policy withInsure&Go. Usual meaningless letters (sorry to hear etc) received. Then after providing info they challenge what sent and keep saying we will take this off that off etc. in the meantime my friend ( whose claim was… Read Full Review

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★☆☆☆☆

“Do not use this company”

Written on: 09/07/2015 by JacobCowan (1 review written)

We have been with them for a few years, but recently needed to make our first claim. Our return flights were cancelled due to a pilot strike, we came home on another flight which was also delayed so we got home over 24 hours late. We should be entitled to a small compensation sum £20 each. What a hassle they are really trying to wriggle out of this and I am determinedly perservering. I definately won't be using them again… Read Full Review

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★☆☆☆☆

“Absolute Bandits”

Written on: 30/06/2015 by vsJordan306 (1 review written)

if you expect care and compassion then avoid I&G at all costs. They use every trick in the book to avoid paying a claim. From the moment you sign up, if you expect ever to claim, you must tell them of every malady no matter how slight, e.g. A splinter might run into blood poisoning, a headache may turn into a brain haemorrhage, a graze might turn into an infection. I&G will tell you that if you don't tell them about things, that subsequently stop you going on holiday they will tell you that… Read Full Review

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★☆☆☆☆

“Customer Service AWFUL!”

Written on: 01/06/2015 by Cason237 (1 review written)

I had to call the customer service to add a medical condition to my quote. I spoke to about three different members of staff who were all extremely rude and short with me. The last woman actually made me hang up on her I was so angry! She said the word "emergency" a few times which made me change one of my medical answers.Then she denied ever using the word "emergency" and kept talking over me and LAUGHING when i tried to speak. She was not clear and definitely not polite. I will NEVER use them… Read Full Review

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★☆☆☆☆

“Waste of good money”

Written on: 24/05/2015 by Dabber9 (1 review written)

Insure and Go were very professional and quick during the sign up process and after using them over the last year or two I hoped this good service would continue!! I needed to make a claim and hoped for the same service! This proved to be a complete time wasting exercise that was NOT dealt with in the same professional manner. Everything was geared to make life difficult and with the intention I believe of making me drop the claim. I am continuing with the process but am almost sure that it… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!! EVERY OBSTACLE PUT IN THE WAY OF...”

Written on: 17/05/2015 by DesmondFowler (1 review written)

The site is quick and easy to use but once they have your money forget about it.. I was the victim of a burglary-police attended-in Turkey for a small, but reasonable, amount of money (under £200) and advised the company upon my return. Forms were sent out and details forwarded back to Insure & Go. Since then they have asked for more and more information, some of which they have already had-proof of purchase, bank statements, proof of travel etc.. over and over again, usually prompted by a… Read Full Review

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★☆☆☆☆

“Rip off”

Written on: 27/04/2015 by kyDuggan199 (1 review written)

DO NOT USE this company... The day me and my 10 year old son was due to fly out to Spain i took ill at check in at the airport so i decided not to travel and return home to seek medical help. The next day i rang insure & go and they emailed me the relevant documentation to fill in. I filled all the paper work in and sent medical certificate off doctor along with paper work saying i payed the holiday off ect.... I booked with on the beach which i payed holiday off in instalments over 4 months… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!”

Written on: 23/04/2015

My Daughter has been trying for OVER A YEAR to be reimbursed for a cancelled trip. A long story (so won't bore you) but she injured her foot, had x-rays (hospital thought foot was broken) but turned out it was a nasty sprain with ligament damage. She had to cancel her 5-day walking expedition (planned for the next day). This so-called 'insurance' company have made her have the Doctor's note translated (she was in Bolivia), challenged the x-ray evidence, asked for the same information to be… Read Full Review

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★☆☆☆☆

“POOR ACCIDENT COVER”

Written on: 14/04/2015 by ElaineJ3 (1 review written)

Accident involving falling down the stairs in Djerba. I stretched all the tendons in my foot when I tripped down some stairs in Tunisia. It was difficult to get a decision on what I needed to do from Insure and Go and TCS. The hotel was very unhelpful and had no first aid provision. I decided to go to the clinic for an x-ray as I couldn't walk. Obviously I had to take a taxi. I had an x-ray and my diagnosis was torn ligaments. I was prescribed medication which I needed to get from the… Read Full Review

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★☆☆☆☆

“Try everything to get out of a claim”

Written on: 07/03/2015 by PenelopeJarvis87 (1 review written)

We are still in the process of trying to obtain some money from this company for missed departure. Our internal flight in India was delayed causing us to miss our Virgin flight home on the 5th January. We are still trying to claim back the additional £608 each it cost to get home. This company are trying everything to get out of paying. As we are 2 people they want original paperwork for each of us. Difficult when one letter was issued for us both from the airline. They also want us to write… Read Full Review

Elainej3's Comment

Written on: 14/04/2015

Yes 3 claims - all really difficult - Low cost = Poor cover and they make everything difficult to claim.

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★☆☆☆☆

“Beware of this company!!!!!! Avoid at all costs! Yes,...”

Written on: 03/03/2015 by Nora31 (1 review written)

Beware of this company!!!!!! Avoid at all costs! Yes, the website is very easy to navigate and prices are decent. But don't get fooled. Once you make a claim, it is very tough to get hold of someone. Person who handles my claim is TERRIBLE!!!! Only responds if she feels like it. And her responses are always "Thank you" and "Sorry". She doesn't even provide you a clear status of your claim. Kept asking for the same and/or the same documents. I filed in October last year. Til now no… Read Full Review

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★☆☆☆☆

“Bloody awful”

Written on: 26/02/2015 by DerrickBrown (5 reviews written)

I took out insurance with this company, when I was buying the policy they were all very nice and helpful I asked about making a claim (If I had to) I increased the cover on my electronic item (laptop, camera as they were brand new0 That was no problem I was told My trip would be to Africa and last for 8 months, I would be traveling with Oasisoverland Things went well, I was covered for every country in Africa It all went wrong when I got cerebral Malaria I had to fly home to get… Read Full Review

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★☆☆☆☆

“Dont use this company”

Written on: 24/02/2015 by O'Neilcw1981 (1 review written)

Do not under any circumstances use this company. If for any reason you make a claim they will do anything they can to avoid paying and make the process of claiming as difficult and awkward as they possibly can… Read Full Review

Derrickbrown's Comment

Written on: 26/02/2015

Yes, they will use the small print and their terms and condition to wriggle out of every claim, no matter what you send them

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★☆☆☆☆

“Being such a big company and a big name with...”

Written on: 13/02/2015 by NYJen (1 review written)

Being such a big company and a big name with international travellers, I thought for sure I would be safe with this lot. I wish I had read these reviews before I gave them my hard earned money. I bought a gold level policy to cover me while I was in India for 3 weeks and the policy schedule had all the items I wanted. Flights, medical, baggage, missed connection, etc. I wish I could leave zero stars as they don't even deserve the one I had to give to leave this review! During the trip, I had… Read Full Review

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★☆☆☆☆

“Worrying”

Written on: 12/02/2015 by Hugo177 (1 review written)

Having insured holidays through Insure & Go for many years due to ease of purchase and price, I have now learned a harsh lesson. Cheapest is not the best AND you must read the small print (all of it in their large booklet), in great detail.One of the main considerations is Peace of Mind and after attempting to claim for the first time I now have NO TRUST or PEACE of MIND in INSURE & GO. After spending £1,500 each on a dream holiday to Bali for 15 days, my partner had an accident on Day 7. A… Read Full Review

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★☆☆☆☆

“Dont even bother !!!”

Written on: 02/02/2015

Beware! tell you your insured taking your money then cancels the policy then you have to get a solicitor involved to get your money back, do not go with this insurer there are plenty of cheaper and better insurance companies out there who play by the rules Beware do not use !!!… Read Full Review

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★☆☆☆☆

“Rubbish”

Written on: 29/01/2015 by Casey395 (1 review written)

Can't think of a word to dis ribs how bad they are… Read Full Review

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★☆☆☆☆

“UNFAIR!”

Written on: 19/01/2015

Took out 'Travelinsurance with 'no excess', BEFORE I was diagnosed with a MEDICAL CONDITION. Now they say that I AM NOT COVERED for my medical condition, breast cancer or I have to pay for a new policy: $500+ with $200 excess or $700+ with no excess. When I told them about it, they promised to ring back, but after an hour I had to ring them back. HONESTY DOES NOT PAY!… Read Full Review

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