Having a multi trip policy with them, we were surprised that when we made a claim, they cancelled the remaining 8 months without refund, which is not an industry standard

Booked travel Insurance for my 88 year old dad to travel to corfu with us this June. he got sick a few weeks before we were due to travel and was unable to go. What a palava trying to get his money back. The first lot of documents came out with the wrong surname on , after going though things on the phone for over 30 minutes giving dates of when he went into hospial dates he was told he was unable to fly, all this and they got all the dates wrong also. Was told to get a letter from the doctor confirming he was unable to fly sent it all off, it came back saying we needed to get a medical report filled out the letter was not acceptable. It has taken 2 month to get to the point that they have now just to get the managers approval to pay his money back. Lost count of how many times I had to ring on his behalf and speak to people over things Saga got wrong on the forms sent to us. If we had known it would be this stressful for us we would never of used Saga wouldnt recommend it to anyone, My advice look at another company to deal with

I just bought Saga insurance online, when they emailed the policy documents their website would not let me access them, crucial as I leave in 2 days and won't be home to collect post before I go. Instead it gave 0845 nos to ring. I rang and complained about lack of website access. Far from apologising, the operator told me that he did not like my attitude...ie that of customer annoyed by the total inconvenience of trying to get what I've paid for. Lives up to its name, turns a simple transaction into a Saga.