Saga Travel Insurance Reviews

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“No help in time of need”

Written on: 11/05/2013 by verntern (1 review written)

Saga Travel Insurance, supposedly offering peace of mind for the over 50's, is merely a front for the real insurers Great Lakes Reinsurance PLC and a claims centre 'First Assist'. I had genuine need for help to get home after becoming very ill on return from a cruise. The policy and telephone help from Saga was no use at all. I had to call on relatives to get me home from the port. The inference sent to me was that Saga Travel Insurance only covered emergencies out of the UK and not from... (read more)

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“ABSOLUTELY FANTASTIC SERVICE”

Written on: 18/04/2013 by Lizley

I cant fault the amazing staff at saga and first assist for their wonderful service. I broke my ankle half way through my stay in Australia and their friendly staff were just superb.They were always there to talk to and give advice,they organized my flight home(business class!...because of complications within the injury) and even arranged someone to travel with me to assist because I was alone.I insured with them originally because it was a family joke that I'd passed 50 and was... (read more)

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“Disgusting Customer Service”

Written on: 13/04/2013

We had only been at our holiday destinatuon 6 hours and when we received a call from the Uk that our only Son had collapsed and died. One can understand the state we were in , however, on contacting Saga and explaing our position we were told " book your own flight home its easier" and than given a claim number. Our Hotel ( in the Far East)did everything for us to get us home. The total claim took 5 months with constant letters and phone calls where Saga were trying to wriggle out of paying... (read more)

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“FANTASTIC HELP”

Written on: 15/03/2013

We arrived in Tenerife on the 15th January 2013 at 1.30am Friday the 25th my husband said his arm had gone dead from his shoulder to elbow a doctor arrived sent for an ambulance and my husband was sent to hospital I rang SAGA 24 hour helpline a lovely lady opened a file gave me a reference number to use at the hospital by 11.00am Friday morning he had an angiagram and was in ICU 2 days even though he said he didn't feel ill all together he was in hospital 7 days and had numerous test and... (read more)

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“Non-EU passport”

Written on: 20/02/2013 by szqm

I was travelling to France on a non EU passport and therefore had to apply for a Schengen visa. Part of the visa requirement is to have travel insurance and as I have other insurance with SAGA thought that it would be easier to get travel insurance from them -- WRONG. The person answering the telephone and underwriters did not know what a Schengen visa is and it took me so long to explain why I needed insurance for Europe and not just France that I ran out of time and had to buy other... (read more)

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“Absolutely fantastic service from SAGA and First...”

Written on: 02/01/2013 by GlynisWall

Absolutely fantastic service from SAGA and First assist, infact my sister would not be alive if it was not for their excellent service. Ive read through some of these negative reviews, people upset because they cant access paper work! well all I can say when you have a life or death situation thousands of miles from home then SAGA came through 100%. My sister was taken ill on the first day of our holiday in The Gambia with appendicitis, she was taken to a dirty "hospital" that can only be... (read more)

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“Disastrous Customer Support”

Written on: 14/11/2012 by pdwpoole (1 review written)

My wife and I had an enforced stay in Tunisia with our daughter and garnddaughter, after she contracted chicken pox. The policy covers the insured for £1500 for such an event. However, SAGA refused to cover the costs, because our granddaughter was not mentioned on the policy. We weren't looking for cover for her but cover for ourselves. The result was a loss of £1000 to ourselves. Hugely disappointing experience. (read more)

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“First class service, don't go anywhere else!”

Written on: 14/10/2012

My mother fell while visiting me in Monaco and required a hip replacem)ent in The Princess Grace Hospital. First Assist took over absolutely everything and were friendly, professional and very knowledgeable. There was never a time when they couldn't answer a question directly and at no time did they even attempt to stray from the wording of their contract.(Staff training must be brilliant, well done!) It was a very difficult time for us but First Assist put our minds at rest and I would... (read more)

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“Rip off travel insurance. ”

Written on: 10/07/2012 by junric

Took out anual insurance 2 weeks ago detailing all our medical conditions. Rang today to tell them I had cellulitis returned and they've charged another £58. I thought anual insurance would cover anything for the next year. Apparently not, if you develope an illness you are requested to inform them, and then they increase the premium. What's the point? May as well get insurance for each holiday elesewhere, we are now well out of pocket. E-mailed and phoned to complain, they just ignore you.... (read more)

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“Cancer cover is non existent”

Written on: 03/07/2012

I had a kidney removed due to cancer 2 years ago. I then had bladder cancer, always a risk under such circustances, but this has been eliminated over time without the need for radoitherapy or chemotherapy. I take no drugs of any kind and I am now 100% clear of cancer. At 70 I am as fit as a fiddle, nothing wrong in any respect. I go hill walking and some climbing, and am still working. SAGA however dispute this by a total refusal to insure for a holiday. Their "experts" made their decision... (read more)

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“Avoid at all costs and not suited to older people”

Written on: 27/04/2012 by HiLand

I now know why it's called SAGA as any dealings with the company are a saga! I'm just over 50 and well used to IT technology but even I find any dealing with this company a complete nightmare. They use excuse after excuse and delaying tactics at every encounter. How many older people ever manage to access their policy documents through the complicated email and weblinks. If you do get a response it's either computer generated or with a completely unrelated header that's like to be mistaken... (read more)

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“Shame on them”

Written on: 23/04/2012 by Bilbo29 (2 reviews written)

I have a very dear friend who sadly has recently lost her husband. A wise man who took out insurance with saga for two cruises they had booked for this year. He recently passed away suddenly from a heart attack, for a 90 year old not such an unusual thing, but when his widow , herself 86 years old has tried to make a claim on this, very expensive policy, saga are attempting to wriggle out of paying compensation, claiming "an undisclosed medical condition!" Im sure he gave them his date of... (read more)

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“WHAT A SCAM!”

Written on: 03/04/2012 by Lamplady (1 review written)

I took out Saga insurance last April. Rang them in August as i dropped my laptop and it broke. Was told i wasnt covered as I didnt have extended warranty and portable electricals are not covered, so I swallowed this. Rang again in March this year as I lost my watch on holiday and again they said you are not covered as you dont have cover away from the home. I remember taking out the insurance and asking specifically about jewellery being covered away from home, as I travel a lot and i... (read more)

Casalingo's Response to Lamplady's Review

Written on: 23/04/2012

I know where your coming from SAGA are a bunch of charlattans, my poor friend lost her husband recently and despite ripping them off for£800 they dont want to compenste her for the cancelled cruise, bad people

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★★☆☆☆
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“accessing policy documents online”

Written on: 22/03/2012

I just bought Saga insurance online, when they emailed the policy documents their website would not let me access them, crucial as I leave in 2 days and won't be home to collect post before I go. Instead it gave 0845 nos to ring. I rang and complained about lack of website access. Far from apologising, the operator told me that he did not like my attitude...ie that of customer annoyed by the total inconvenience of trying to get what I've paid for. Lives up to its name, turns a simple... (read more)

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“We have used SAGA over the last few years for single...”

Written on: 03/03/2011

We have used SAGA over the last few years for single trip cover but this year we are going to Europe a few times and thought we get an annual trip cover quote. However, I have a proven aortic valve which is leaky and my husband had a stent fitted two years ago in his heart. Neither of these problems require follow up and both of us are deemed fit and healthy. However, we were refused annual cover and quoted a stupid amount for single trip insurance. The sales reprepresentative also... (read more)

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“Very simple, Gatwick closed due to the snow, told by...”

Written on: 04/02/2011

Very simple, Gatwick closed due to the snow, told by airport not to travel, printed it ll out. Phoned Saga who said it would only accept claim if we had booked in. Told them we had booked in 24 hrs before departure on-line. Had boarding passes etc. Saga then said that they would not accept on-line book in. We had to go to airport. Told them again that entire airport was closed and so couldn't book in even if we could get there. No joy. Claim refused. AVOID. (read more)

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“This is my first time with Saga Travel Insurance and...”

Written on: 07/12/2010 by lochmaddy (1 review written)

This is my first time with Saga Travel Insurance and my last. Was stranded in Gatwick last week,spent most of the day trying to get my ticket sorted to get to Glasgow.In the end got a tranfer from London City Airport and to Glasgow at 8pm. Had to stay overnight in hotel for my connection to the Western Isles, the next day.
Today hoping to get some help with missed departures , was told "we only give you missed departure if your going overseas ", nothing in the UK. Told her I thought my... (read more)

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“I bought saga insurance for a cruise holiday my...”

Written on: 05/11/2010

I bought saga insurance for a cruise holiday my husband and I were taking on the 24th April 2010, unfortunately due to the volcanic ash cloud rearing its head my husband who suffered a heart attack in 1998 felt under to much pressure to go ahead with the holiday, when buying the insurance I informed Saga all of our health issues including the heart attack and was accepted.
When I tried to claim for the missed holiday I was told that my reasons were not acceptable as I had not told them my... (read more)

Impassive's Comment

Written on: 30/11/2010

I believe that if the person who left this review is unhappy with how the claim has been dealt with, that contact should be made with the insurer to try to resolve this. The same goes for anyone who takes to these websites to complain, rather than approach their insurer directly.

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Guest's Comment

Written on: 30/11/2011

Impassives comments look more like a SAGA's representatives view of the process. I like independant reviews, they give an individual confidence that the supplier is providing a worthwhile service. All the reviews I have read about insurance travel say the samething \"they do not pay out\". I think the insurance industry should take some of these comment onboard.

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“My dad rang the SAGA travel insurance call centre for...”

Written on: 11/08/2010

My dad rang the SAGA travel insurance call centre for a quotation, not sure if he could get cover for his wife. The operator wasnt interested in listening, was very rude to this 70 yr old man and even told him to 'just answer Yes or No'He was so upset he put the phone down. He rang back later and asked for the duty manager, the next day he had a call from someone who said they would investigate and get back to him. 1 week later we are still waiting. My dad has since rung the Post Office... (read more)

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“I have had an annual policy with SAGA for 2 years. I...”

Written on: 16/06/2010

I have had an annual policy with SAGA for 2 years. I declared my existing condition of gallstones. I recently report that I have been placed on awaiting list for surgery. SAGA cancelled my annual policy.

The operator informed me initially that my policy would continue but when I rang to ask where my written confirmation was I was told that the policy was being cancelled. This reflected my earlier experience that the operators are incompetent and mislead customers.

The company misleads the... (read more)

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“After buying annual travel insurance from SAGA, my mum...”

Written on: 10/05/2010

After buying annual travel insurance from SAGA, my mum (a non-smoker) was diagnosed, and successfully treated for lung cancer with a lobectomy. As she was recovering well, we arranged a trip to the Canaries. She phoned to check that her annual policy would still be valid. Although staff were generally polite when called, it took weeks to get an answer. The staff at Saga never phoned back when they said they would, the underwriters generally had been given the wrong information, or had... (read more)

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“I have been a home insurance customer of Saga for some...”

Written on: 25/04/2009

I have been a home insurance customer of Saga for some years. I have never made a claim, and I have paid my premiums, including interest, by direct debit. Recently, I decided to take advantage of a special offer by another company and cancelled my policy with Saga. The cancellation charge was a whopping £35. No reward for loyal customers then. My new insurers were astounded; they said this was the highest cancellation charge they had come across. Luckily, the new insurers were willing to... (read more)

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“I have just received a travel insurance renewal...”

Written on: 17/03/2009 by teddytom

I have just received a travel insurance renewal reminder from
Saga. It is showing a huge 42% increase over what I paid last year.
No explanation, no justification. A ripoff!
Do be sure to check alternatives before renewing with Saga.
I have, and have found at least five insurers quoting a lower premium than I paid Saga LAST YEAR.. (read more)

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“Good overall policy providing you do not require...”

Written on: 26/04/2007 by NeilHamp (2 reviews written)

Good overall policy providing you do not require anything unusual. (read more)

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“Saga's staff seemed to be well trained in fobbing off...”

Written on: 30/05/2006 by Nancy Scotson (1 review written)

Saga's staff seemed to be well trained in fobbing off the customer. Delaying tactics, and generally doing anything to avoid spending money to help a travel insurance claimant. (read more)

Roetmoped's Response to Nancy Scotson's Review

Written on: 18/09/2009

I found this review very helpful because - concise and clear (plus we are having a very bad time with saga travel insurance and it's interesting to read other's experiences)

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