Saga Travel Insurance Reviews

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Latest Reviews

★☆☆☆☆

“Joke travel insurance quote”

Written on: 25/04/2017 by Bennett65 (1 review written)

I wanted to get a comparison for single and multi trip insurance to USA,my aviva insurance £176.21 for multi annual trip,and £100.35 for single trip.my wife has osteoporosis ,which I have declared to both parties. Saga multi trip £360.00 ish ,multi trip £785.00 ish .This is a joke company,it's supposed to benefit 50s plus,try aviva,they are great,I have six policies with them.by the way we are 66 and 67 years old… Read Full Review

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★☆☆☆☆

“very disappointing ”

Written on: 24/04/2017 by Gavin161 (1 review written)

Happy to take my money for years but when I made a claim treated me like a criminal . Eventually paid out after months of delay and heartache . Would never recommend. Total devoid of sympathy and empathy. but would never… Read Full Review

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★☆☆☆☆

“inconsiderate and unsympathetic”

Written on: 11/04/2017

If I had read some of the reviews on Saga Insurance I wound not touch them with a barge pole. I informed Saga of a medical investigation which I was undergoing and was referred to the Underwriters who told me I should not book any holidays while the investigation was taking place. The medical condition did not put me at risk or prevent me travelling but so as to prevent the invalidation of the policy I felt it's best to inform the insurers as soon as possible. My experience of Saga Underwiters… Read Full Review

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★☆☆☆☆

“Couldn't Care Less”

Written on: 24/02/2017 by trishpowell (1 review written)

My World Wide Policy inc USA limits trips to 45 days. A family problem required me to extend my stay in Australia for a further 19 days. I first requested by email (which takes two days for a reply), which was negative, I then followed up by a phone call. The lady at Saga went through cto the Underwriter with my request who turned it down. I was told to either get on a plane home or stay without Insurance ! I followed this up with another email stating that my stay will remain in Sydney… Read Full Review

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★☆☆☆☆

“An insurance company that don't pay claims”

Written on: 23/02/2017 by Robbsn1990 (1 review written)

I made a first ever claim on my travel insurance. Saga have done everything in their trick book to avoid paying my claim. They have used Facebook posts, delay tactics, false deadlines, false terms and conditions. avoid at all cost… Read Full Review

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★☆☆☆☆

“Crazy price!”

Written on: 23/12/2016 by White38 (1 review written)

Spent 38 minutes on the phone, eventually getting a quote. The call centre staff member struggled with English and I had to repeat answers several times. She had no concept of phonetics, so they didn't help. I had used Saga for a trip to the same destination (Antigua) in March 16 when they were competitive but this time the quote came back at 3 times the price even though my medical questionnaire was unchanged. The reason given was Brexit and the fall in the GBP?!?… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 03/11/2015 by Bakergeoff (1 review written)

There must be something that can be done about this company. My experience is exactly the same as all these other complaints. I fell ill while on holiday in Corfu and had to be hospitalised. Since getting home I have had to chase and chase to get any response from Saga. They never call back or make any contact. When I have spoken with someone they give me a different excuse every time I call and am just met with arrogance and rudeness. It is obvious that this is just a trick and should be… Read Full Review

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★☆☆☆☆

“discriminatory”

Written on: 19/09/2015 by buButcher148 (1 review written)

Quoted £800.00 + administration fee on top of travel insurance policy fee as had seen a psychiatrist for a previously disclosed depression. I challenged this, not least as I had only 1 month left on policy. Oh sorry said the rep I made a mistake. The extra cost is £200.00 + administration fee!?? Not sure what they think I am going to do that warrants that. I can only assume that saga operate discriminatory practices in relation to those one in four of us who experience mental health… Read Full Review

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★☆☆☆☆

“The Saga from hell...”

Written on: 14/09/2015 by Titch64 (1 review written)

My mother purchased Saga insurance for her own peace of mind when going on a weeks family holiday. Due to get declared pre-existing medical conditions it wasn't cheap but she didn't mind thinking it was in good hands. Unfortunately she fell ill 3 days before our departure and was hospitalised in a hospital 45 mins from where we were staying. That is where our saga commences and still continues today. We informed sagas helpline the morning after her hospitalisation - 08/09/15. Unsure as to… Read Full Review

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Nadmar's Response to Titch64's Review

Written on: 21/09/2015

This review mirrors my experience, I also had the feeling that they were looking for reasons to help them avoid paying.
When I complained they said that it was a different company who dealt with my claim whilst abroad. Despite me paying SAGA.

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★★☆☆☆

“Terrible Customer Service”

Written on: 19/08/2015

Booked travel Insurance for my 88 year old dad to travel to corfu with us this June. he got sick a few weeks before we were due to travel and was unable to go. What a palava trying to get his money back. The first lot of documents came out with the wrong surname on , after going though things on the phone for over 30 minutes giving dates of when he went into hospial dates he was told he was unable to fly, all this and they got all the dates wrong also. Was told to get a letter from the… Read Full Review

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★☆☆☆☆

“Saga Travel Insurance/ Cigna Insurance/ Dont buy ....”

Written on: 20/07/2015 by horsewhisperer555 (1 review written)

I wish I had seen these reviews before I bought travel insurance for my 87 mother in law in May before travelling to Kos, going through SAGA as a recognised Company for their dealings with shall we say 'people over a certain age'! I wish I had looked elsewhere. We had to make a claim as she had pneumonia whilst away and they also thought she had had a mini stroke which resulted in CT scan, xrays, hospital and oxygen in her room as well as neurologist in Kos. All in all a very stressful time… Read Full Review

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★☆☆☆☆

“Obstacles in the way”

Written on: 19/06/2015 by Sheltonhv251 (1 review written)

What a farce of a company; not only do they not pay out, but they put obstacles in your way, largely via a company called Cigna, in Plymouth, which handles, allegedly, complaints. I have at the moment yet another form to fill in and provide information which I have already provided twice. I do not fit into the box, it must be a very small one!!!! One letter which I received thought that scheduled was spelled "schedualed". Oh, I nearly forget, the classic bulldust, bureaucratic burbling - my… Read Full Review

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Gavin_Ireland's Comment

Written on: 14/08/2015

SAGA TRAVEL INSURANCE IS ON THE "WHICH" RECOMMENDED LIST BUT CIGNA WHO ARE THE CLAIM-HANDLERS HAVE THE DIRTY JOB OF ACTUALLY REJECTING THE CLAIMS, WHICH IN THE CASE OF OVER-50S ARE LIKELY TO BE HIGHER IN THE AREA OF THEFT AND MEDICAL THAN INDUSTRY AVERAGE. SAGA ARE A FINE COMPANY BUT CIGNA ARE ROTWEILERS....

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★★★★★

“first class srvice”

Written on: 24/04/2015 by Beatrice108 (1 review written)

Saga insured my 95 year old Mother for a cruise together with three family members. A month before we were due to go she became ill. Claims staff very good. Sent a Doctors letter Monday PM the money was back in my account on Thursday. No quibble no fuss. Wonderful… Read Full Review

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★☆☆☆☆

“No Claims Service”

Written on: 27/02/2015 by Ernestog455 (1 review written)

We had annual travel insurance with Saga. My experience is very similar to the one dated 22.02.15. My wife as taken ill in Australia and was taken to hospital by ambulance - she recovered after a few hours and was discharged as fully fit. The only cost incurred was for the ambulance for which we did not receive a bill until 6 months later. My wife called Saga and as told to send the bill in and they would deal with it. The bill went to the Cardiff Office and when no response had been received I… Read Full Review

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★☆☆☆☆

“Saga travel insurance”

Written on: 22/02/2015 by RoryKnight188 (1 review written)

Having taken out travel insurance with Saga both my wife and I could not recommend them. They are quick to take your money but when it comes to a claim they do not want to know. They put obstacles in the way. After 3 months the claim still has not been settled and they do not call you back when asked to after having agreed to doso So I would suggest you think twice when looking at Saga. … Read Full Review

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★☆☆☆☆

“Unjustifiably high premiums for over 65's”

Written on: 21/02/2015 by Adrielr1949 (1 review written)

Have insured with Saga for three years and have not made any claims. This year my renewal premium has jumped from £299 to £750 simply because I suffered an incapacitating injury (from which I have fully recovered) during the last 12 months. As an ex insurance underwriter myself this is clearly just an excuse to hike a premium… Read Full Review

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★☆☆☆☆

“Rubbish Saga Travel Insurance”

Written on: 13/02/2015 by jetstter (1 review written)

On returning from a holiday in the Maldives, I discovered that a sum of money had been stolen from the hotel safe.Not all, just part missing, so it didnt draw attention until I checked it.This is the second time this has happened to me in the Maldives, so I would warn fellow travellers to not put valuables in the safe as the lock can be opened by hotel staff. Initially Saga was helpful, and advised me that a claim could be submitted up to 6 months after returning from the holiday. I duly did… Read Full Review

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★☆☆☆☆

“7 Bones broken!!!!”

Written on: 05/10/2014 by Lamont174 (1 review written)

I broke 7 bones, so I was not well, phoned SAGA Travel Insurance (before going to Hospital) they asked me "you have your EHIC Card with you?" Yes I have, "good! go to Local Gov. hospital.. What! you have EHIC so we won't pay. Now I've set all info to Financial Conduct Authority as they know insurance co. are using the EHIC Card trick not to pay. FCA see this and order they to pay… Read Full Review

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★☆☆☆☆

“Let us down”

Written on: 03/09/2014 by Eaglesman (1 review written)

My late father in law was 84, looking after himself and in apparently reasonable health. His desired aim was to attend the 65th Anniversary of D Day in France. He paid for the holiday with my wife as his companion. He took out full insurance with Saga, declaring all current and previous medical issues and medications. Unfortunately he fell ill and had to be admitted to hospital. As it was his dearest wish to attend, the hospital did their utmost to allow him to go and discharged him with the… Read Full Review

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★☆☆☆☆

“PLEASE PLEASE DON'T BUY - WE WERE SERIOUSLY LET DOWN”

Written on: 02/09/2014 by Amanda472 (1 review written)

My parents bought insurance from Saga but all claims have to be made to Capita. Over £300 was paid for the travel insurance. My dad let down when he had to have brain surgery: My parents were on holiday in Portugal in July 2014. My dad started having headaches and went to the hospital to get it checked out. He had an MRI scan and they found that he had two aneurysms in his brain - one required immediate brain surgery and the other to be done in a couple of months time. My mum phoned the… Read Full Review

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