Saga Travel Insurance Reviews

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Latest Reviews

★☆☆☆☆

“PLEASE PLEASE DON'T BUY - WE WERE SERIOUSLY LET DOWN”

Written on: 02/09/2014 by Amanda472 (1 review written)

My parents bought insurance from Saga but all claims have to be made to Capita. Over £300 was paid for the travel insurance. My dad let down when he had to have brain surgery: My parents were on holiday in Portugal in July 2014. My dad started having headaches and went to the hospital to get it checked out. He had an MRI scan and they found that he had two aneurysms in his brain - one required immediate brain surgery and the other to be done in a couple of months time. My mum phoned the… Read Full Review

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★★★★☆

“Very Professional”

Written on: 22/05/2014 by Kyan351 (1 review written)

My wife experienced a very bad fall in Western Australia resulting in a broken femur. This require transportation via the Royal Flying Doctor Service in order to get to Fremantle Hospital for a hip operation. During my wife's hospitalisation, I had to remain in a local hotel for two weeks before repatriation back to the UK, due to the risk of DVT on such a long flight. Saga apparently contract this service out through a services company Capita who where always very professional when contacted… Read Full Review

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★☆☆☆☆

“Attempted Robbery ”

Written on: 13/01/2014 by Johnvb (1 review written)

I was recently contacted by Saga to renew my Travel Insurance. Last year the cost was £168.15 for my wife and I. The new cost is £228.10. Nothing has changed in our circumstances. Just another insurance industry attempt to take money from older people. Shame on Saga, they claim to be there to help older people, not try to dupe us. I shall not be renewing, nor shall I contact them for any other type of insurance… Read Full Review

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★☆☆☆☆

“alone. no money. PTSD - no repatriation, 'claim on return'”

Written on: 29/12/2013

Alone in Greece I was robbed of all cash and cards. I had to wait overnight to call Saga, my annual travel insurers. Insurers who are shut in the pm - I should have realised it was too good to be true. I became distressed through PTSD (unexpectedly - I was robbed and attacked in a similar country 25 years earlier). The experience of being hungry and penniless brought it all back. I phoned to request repatriation but was breezily told to claim on my return. I needed help and support. I also… Read Full Review

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★☆☆☆☆

“Cancellation of Cover”

Written on: 26/08/2013 by brianedwards27 (1 review written)

I had an annual travel policy with Saga effective from 1 January 2013. Within the past few weeks, I developed a very minor infection in a finger for which I have received treatment from my GP although it will probably be left to clear on its own. As a precaution, I notified Saga of this trivial condition as I was going abroad on holiday and was very quickly informed that I would need to pay an additional premium of £348--far more than the original premium which included USA cover. I asked that… Read Full Review

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★☆☆☆☆

“Willing to cover cancer but at an extortionate rate!!!”

Written on: 07/08/2013

My mother had taken out a policy in January for her 10 day holiday in August, unfortunately in mid July she was diagnosed with breast cancer. So after time to take that in she then rang saga to inform them. She had been cleared by her consultant to go away on holiday in fact he thought it was a very good idea to go. When she rang to inform them, they claimed they would have to consider the case and that they would ring her back, this did not happen. So after ringing them again and insisting… Read Full Review

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★☆☆☆☆

“No help in time of need”

Written on: 11/05/2013 by verntern (1 review written)

Saga Travel Insurance, supposedly offering peace of mind for the over 50's, is merely a front for the real insurers Great Lakes Reinsurance PLC and a claims centre 'First Assist'. I had genuine need for help to get home after becoming very ill on return from a cruise. The policy and telephone help from Saga was no use at all. I had to call on relatives to get me home from the port. The inference sent to me was that Saga Travel Insurance only covered emergencies out of the UK and not from home… Read Full Review

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★★★★★

“ABSOLUTELY FANTASTIC SERVICE”

Written on: 18/04/2013 by Lizley (1 review written)

I cant fault the amazing staff at saga and first assist for their wonderful service. I broke my ankle half way through my stay in Australia and their friendly staff were just superb.They were always there to talk to and give advice,they organized my flight home(business class!...because of complications within the injury) and even arranged someone to travel with me to assist because I was alone.I insured with them originally because it was a family joke that I'd passed 50 and was eligible… Read Full Review

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★☆☆☆☆

“Disgusting Customer Service”

Written on: 13/04/2013

We had only been at our holiday destinatuon 6 hours and when we received a call from the Uk that our only Son had collapsed and died. One can understand the state we were in , however, on contacting Saga and explaing our position we were told " book your own flight home its easier" and than given a claim number. Our Hotel ( in the Far East)did everything for us to get us home. The total claim took 5 months with constant letters and phone calls where Saga were trying to wriggle out of paying… Read Full Review

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★★★★★

“FANTASTIC HELP”

Written on: 15/03/2013

We arrived in Tenerife on the 15th January 2013 at 1.30am Friday the 25th my husband said his arm had gone dead from his shoulder to elbow a doctor arrived sent for an ambulance and my husband was sent to hospital I rang SAGA 24 hour helpline a lovely lady opened a file gave me a reference number to use at the hospital by 11.00am Friday morning he had an angiagram and was in ICU 2 days even though he said he didn't feel ill all together he was in hospital 7 days and had numerous test and a… Read Full Review

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★★☆☆☆

“Non-EU passport”

Written on: 20/02/2013 by szqm (1 review written)

I was travelling to France on a non EU passport and therefore had to apply for a Schengen visa. Part of the visa requirement is to have travel insurance and as I have other insurance with SAGA thought that it would be easier to get travel insurance from them -- WRONG. The person answering the telephone and underwriters did not know what a Schengen visa is and it took me so long to explain why I needed insurance for Europe and not just France that I ran out of time and had to buy other… Read Full Review

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★★★★★

“Absolutely fantastic service from SAGA and First...”

Written on: 02/01/2013 by GlynisWall (1 review written)

Absolutely fantastic service from SAGA and First assist, infact my sister would not be alive if it was not for their excellent service. Ive read through some of these negative reviews, people upset because they cant access paper work! well all I can say when you have a life or death situation thousands of miles from home then SAGA came through 100%. My sister was taken ill on the first day of our holiday in The Gambia with appendicitis, she was taken to a dirty "hospital" that can only be… Read Full Review

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★☆☆☆☆

“Disastrous Customer Support”

Written on: 14/11/2012 by pdwpoole (1 review written)

My wife and I had an enforced stay in Tunisia with our daughter and garnddaughter, after she contracted chicken pox. The policy covers the insured for £1500 for such an event. However, SAGA refused to cover the costs, because our granddaughter was not mentioned on the policy. We weren't looking for cover for her but cover for ourselves. The result was a loss of £1000 to ourselves. Hugely disappointing experience… Read Full Review

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★★★★★

“First class service, don't go anywhere else!”

Written on: 14/10/2012

My mother fell while visiting me in Monaco and required a hip replacem)ent in The Princess Grace Hospital. First Assist took over absolutely everything and were friendly, professional and very knowledgeable. There was never a time when they couldn't answer a question directly and at no time did they even attempt to stray from the wording of their contract.(Staff training must be brilliant, well done!) It was a very difficult time for us but First Assist put our minds at rest and I would… Read Full Review

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★☆☆☆☆

“Rip off travel insurance. ”

Written on: 10/07/2012 by junric (1 review written)

Took out anual insurance 2 weeks ago detailing all our medical conditions. Rang today to tell them I had cellulitis returned and they've charged another £58. I thought anual insurance would cover anything for the next year. Apparently not, if you develope an illness you are requested to inform them, and then they increase the premium. What's the point? May as well get insurance for each holiday elesewhere, we are now well out of pocket. E-mailed and phoned to complain, they just ignore you… Read Full Review

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Laney85's Response to junric's Review

Written on: 20/06/2013

The reason you have to advise the company of any new illness is so you are covered for that illness whilst you are on holiday. The price increases to cover the risk of that illness. You have to do the same with single trip policies as well. You have to do this with most insurance companies that cover pre existing conditions. I have had saga insurance for 5 years now and I think they offer the best cover. I think this is. An unfair review because you obviously don't know how insurance works. Most travel insurance premiums are based on medical scoring thats why you have to keep them informed and the prices increase when you add a new condition

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★☆☆☆☆

“Cancer cover is non existent”

Written on: 03/07/2012

I had a kidney removed due to cancer 2 years ago. I then had bladder cancer, always a risk under such circustances, but this has been eliminated over time without the need for radoitherapy or chemotherapy. I take no drugs of any kind and I am now 100% clear of cancer. At 70 I am as fit as a fiddle, nothing wrong in any respect. I go hill walking and some climbing, and am still working. SAGA however dispute this by a total refusal to insure for a holiday. Their "experts" made their decision from… Read Full Review

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★☆☆☆☆

“Avoid at all costs and not suited to older people”

Written on: 27/04/2012 by HiLand (1 review written)

I now know why it's called SAGA as any dealings with the company are a saga! I'm just over 50 and well used to IT technology but even I find any dealing with this company a complete nightmare. They use excuse after excuse and delaying tactics at every encounter. How many older people ever manage to access their policy documents through the complicated email and weblinks. If you do get a response it's either computer generated or with a completely unrelated header that's like to be mistaken as… Read Full Review

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★☆☆☆☆

“Shame on them”

Written on: 23/04/2012 by Bilbo29 (2 reviews written)

I have a very dear friend who sadly has recently lost her husband. A wise man who took out insurance with saga for two cruises they had booked for this year. He recently passed away suddenly from a heart attack, for a 90 year old not such an unusual thing, but when his widow , herself 86 years old has tried to make a claim on this, very expensive policy, saga are attempting to wriggle out of paying compensation, claiming "an undisclosed medical condition!" Im sure he gave them his date of birth… Read Full Review

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★☆☆☆☆

“WHAT A SCAM!”

Written on: 03/04/2012 by Lamplady (1 review written)

I took out Saga insurance last April. Rang them in August as i dropped my laptop and it broke. Was told i wasnt covered as I didnt have extended warranty and portable electricals are not covered, so I swallowed this. Rang again in March this year as I lost my watch on holiday and again they said you are not covered as you dont have cover away from the home. I remember taking out the insurance and asking specifically about jewellery being covered away from home, as I travel a lot and i was… Read Full Review

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Casalingo's Response to Lamplady's Review

Written on: 23/04/2012

I know where your coming from SAGA are a bunch of charlattans, my poor friend lost her husband recently and despite ripping them off for£800 they dont want to compenste her for the cancelled cruise, bad people

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★★☆☆☆

“accessing policy documents online”

Written on: 22/03/2012

I just bought Saga insurance online, when they emailed the policy documents their website would not let me access them, crucial as I leave in 2 days and won't be home to collect post before I go. Instead it gave 0845 nos to ring. I rang and complained about lack of website access. Far from apologising, the operator told me that he did not like my attitude...ie that of customer annoyed by the total inconvenience of trying to get what I've paid for. Lives up to its name, turns a simple… Read Full Review

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Shoeburyness's Comment

Written on: 29/08/2014

I also bought saga insurance online and have had the same problem of not being able to access my documents online , I rang them they said its because I was using an Apple I pad and there systems do not like apple , so I tried using my Microsoft computer , I still could can not down load my documents, I rang again they said they would send them in 5 to 7 days time , but what is the point when I should be able to down load them. After reading all these negative comments I think I will be cancelling the insurance and going else where.

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