Saga Travel Insurance Reviews

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Terrible”

Written on: 03/11/2015 by Bakergeoff (1 review written)

There must be something that can be done about this company. My experience is exactly the same as all these other complaints. I fell ill while on holiday in Corfu and had to be hospitalised. Since getting home I have had to chase and chase to get any response from Saga. They never call back or make any contact. When I have spoken with someone they give me a different excuse every time I call and am just met with arrogance and rudeness. It is obvious that this is just a trick and should be… Read Full Review

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★☆☆☆☆

“discriminatory”

Written on: 19/09/2015 by buButcher148 (1 review written)

Quoted £800.00 + administration fee on top of travel insurance policy fee as had seen a psychiatrist for a previously disclosed depression. I challenged this, not least as I had only 1 month left on policy. Oh sorry said the rep I made a mistake. The extra cost is £200.00 + administration fee!?? Not sure what they think I am going to do that warrants that. I can only assume that saga operate discriminatory practices in relation to those one in four of us who experience mental health… Read Full Review

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★☆☆☆☆

“The Saga from hell...”

Written on: 14/09/2015 by Titch64 (1 review written)

My mother purchased Saga insurance for her own peace of mind when going on a weeks family holiday. Due to get declared pre-existing medical conditions it wasn't cheap but she didn't mind thinking it was in good hands. Unfortunately she fell ill 3 days before our departure and was hospitalised in a hospital 45 mins from where we were staying. That is where our saga commences and still continues today. We informed sagas helpline the morning after her hospitalisation - 08/09/15. Unsure as to… Read Full Review

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Nadmar's Response to Titch64's Review

Written on: 21/09/2015

This review mirrors my experience, I also had the feeling that they were looking for reasons to help them avoid paying.
When I complained they said that it was a different company who dealt with my claim whilst abroad. Despite me paying SAGA.

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★★☆☆☆

“Terrible Customer Service”

Written on: 19/08/2015

Booked travel Insurance for my 88 year old dad to travel to corfu with us this June. he got sick a few weeks before we were due to travel and was unable to go. What a palava trying to get his money back. The first lot of documents came out with the wrong surname on , after going though things on the phone for over 30 minutes giving dates of when he went into hospial dates he was told he was unable to fly, all this and they got all the dates wrong also. Was told to get a letter from the… Read Full Review

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★☆☆☆☆

“Saga Travel Insurance/ Cigna Insurance/ Dont buy ....”

Written on: 20/07/2015 by horsewhisperer555 (1 review written)

I wish I had seen these reviews before I bought travel insurance for my 87 mother in law in May before travelling to Kos, going through SAGA as a recognised Company for their dealings with shall we say 'people over a certain age'! I wish I had looked elsewhere. We had to make a claim as she had pneumonia whilst away and they also thought she had had a mini stroke which resulted in CT scan, xrays, hospital and oxygen in her room as well as neurologist in Kos. All in all a very stressful time… Read Full Review

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★☆☆☆☆

“Obstacles in the way”

Written on: 19/06/2015 by Sheltonhv251 (1 review written)

What a farce of a company; not only do they not pay out, but they put obstacles in your way, largely via a company called Cigna, in Plymouth, which handles, allegedly, complaints. I have at the moment yet another form to fill in and provide information which I have already provided twice. I do not fit into the box, it must be a very small one!!!! One letter which I received thought that scheduled was spelled "schedualed". Oh, I nearly forget, the classic bulldust, bureaucratic burbling - my… Read Full Review

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Gavin_Ireland's Comment

Written on: 14/08/2015

SAGA TRAVEL INSURANCE IS ON THE "WHICH" RECOMMENDED LIST BUT CIGNA WHO ARE THE CLAIM-HANDLERS HAVE THE DIRTY JOB OF ACTUALLY REJECTING THE CLAIMS, WHICH IN THE CASE OF OVER-50S ARE LIKELY TO BE HIGHER IN THE AREA OF THEFT AND MEDICAL THAN INDUSTRY AVERAGE. SAGA ARE A FINE COMPANY BUT CIGNA ARE ROTWEILERS....

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★★★★★

“first class srvice”

Written on: 24/04/2015 by Beatrice108 (1 review written)

Saga insured my 95 year old Mother for a cruise together with three family members. A month before we were due to go she became ill. Claims staff very good. Sent a Doctors letter Monday PM the money was back in my account on Thursday. No quibble no fuss. Wonderful… Read Full Review

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★☆☆☆☆

“No Claims Service”

Written on: 27/02/2015 by Ernestog455 (1 review written)

We had annual travel insurance with Saga. My experience is very similar to the one dated 22.02.15. My wife as taken ill in Australia and was taken to hospital by ambulance - she recovered after a few hours and was discharged as fully fit. The only cost incurred was for the ambulance for which we did not receive a bill until 6 months later. My wife called Saga and as told to send the bill in and they would deal with it. The bill went to the Cardiff Office and when no response had been received I… Read Full Review

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★☆☆☆☆

“Saga travel insurance”

Written on: 22/02/2015 by RoryKnight188 (1 review written)

Having taken out travel insurance with Saga both my wife and I could not recommend them. They are quick to take your money but when it comes to a claim they do not want to know. They put obstacles in the way. After 3 months the claim still has not been settled and they do not call you back when asked to after having agreed to doso So I would suggest you think twice when looking at Saga. … Read Full Review

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★☆☆☆☆

“Unjustifiably high premiums for over 65's”

Written on: 21/02/2015 by Adrielr1949 (1 review written)

Have insured with Saga for three years and have not made any claims. This year my renewal premium has jumped from £299 to £750 simply because I suffered an incapacitating injury (from which I have fully recovered) during the last 12 months. As an ex insurance underwriter myself this is clearly just an excuse to hike a premium… Read Full Review

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★☆☆☆☆

“Rubbish Saga Travel Insurance”

Written on: 13/02/2015 by jetstter (1 review written)

On returning from a holiday in the Maldives, I discovered that a sum of money had been stolen from the hotel safe.Not all, just part missing, so it didnt draw attention until I checked it.This is the second time this has happened to me in the Maldives, so I would warn fellow travellers to not put valuables in the safe as the lock can be opened by hotel staff. Initially Saga was helpful, and advised me that a claim could be submitted up to 6 months after returning from the holiday. I duly did… Read Full Review

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★☆☆☆☆

“7 Bones broken!!!!”

Written on: 05/10/2014 by Lamont174 (1 review written)

I broke 7 bones, so I was not well, phoned SAGA Travel Insurance (before going to Hospital) they asked me "you have your EHIC Card with you?" Yes I have, "good! go to Local Gov. hospital.. What! you have EHIC so we won't pay. Now I've set all info to Financial Conduct Authority as they know insurance co. are using the EHIC Card trick not to pay. FCA see this and order they to pay… Read Full Review

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★☆☆☆☆

“Let us down”

Written on: 03/09/2014 by Eaglesman (1 review written)

My late father in law was 84, looking after himself and in apparently reasonable health. His desired aim was to attend the 65th Anniversary of D Day in France. He paid for the holiday with my wife as his companion. He took out full insurance with Saga, declaring all current and previous medical issues and medications. Unfortunately he fell ill and had to be admitted to hospital. As it was his dearest wish to attend, the hospital did their utmost to allow him to go and discharged him with the… Read Full Review

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★☆☆☆☆

“PLEASE PLEASE DON'T BUY - WE WERE SERIOUSLY LET DOWN”

Written on: 02/09/2014 by Amanda472 (1 review written)

My parents bought insurance from Saga but all claims have to be made to Capita. Over £300 was paid for the travel insurance. My dad let down when he had to have brain surgery: My parents were on holiday in Portugal in July 2014. My dad started having headaches and went to the hospital to get it checked out. He had an MRI scan and they found that he had two aneurysms in his brain - one required immediate brain surgery and the other to be done in a couple of months time. My mum phoned the… Read Full Review

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★★★★☆

“Very Professional”

Written on: 22/05/2014 by Kyan351 (1 review written)

My wife experienced a very bad fall in Western Australia resulting in a broken femur. This require transportation via the Royal Flying Doctor Service in order to get to Fremantle Hospital for a hip operation. During my wife's hospitalisation, I had to remain in a local hotel for two weeks before repatriation back to the UK, due to the risk of DVT on such a long flight. Saga apparently contract this service out through a services company Capita who where always very professional when contacted… Read Full Review

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★☆☆☆☆

“Attempted Robbery ”

Written on: 13/01/2014 by Johnvb (1 review written)

I was recently contacted by Saga to renew my Travel Insurance. Last year the cost was £168.15 for my wife and I. The new cost is £228.10. Nothing has changed in our circumstances. Just another insurance industry attempt to take money from older people. Shame on Saga, they claim to be there to help older people, not try to dupe us. I shall not be renewing, nor shall I contact them for any other type of insurance… Read Full Review

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★☆☆☆☆

“alone. no money. PTSD - no repatriation, 'claim on return'”

Written on: 29/12/2013

Alone in Greece I was robbed of all cash and cards. I had to wait overnight to call Saga, my annual travel insurers. Insurers who are shut in the pm - I should have realised it was too good to be true. I became distressed through PTSD (unexpectedly - I was robbed and attacked in a similar country 25 years earlier). The experience of being hungry and penniless brought it all back. I phoned to request repatriation but was breezily told to claim on my return. I needed help and support. I also… Read Full Review

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★☆☆☆☆

“Cancellation of Cover”

Written on: 26/08/2013 by brianedwards27 (1 review written)

I had an annual travel policy with Saga effective from 1 January 2013. Within the past few weeks, I developed a very minor infection in a finger for which I have received treatment from my GP although it will probably be left to clear on its own. As a precaution, I notified Saga of this trivial condition as I was going abroad on holiday and was very quickly informed that I would need to pay an additional premium of £348--far more than the original premium which included USA cover. I asked that… Read Full Review

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★☆☆☆☆

“Willing to cover cancer but at an extortionate rate!!!”

Written on: 07/08/2013

My mother had taken out a policy in January for her 10 day holiday in August, unfortunately in mid July she was diagnosed with breast cancer. So after time to take that in she then rang saga to inform them. She had been cleared by her consultant to go away on holiday in fact he thought it was a very good idea to go. When she rang to inform them, they claimed they would have to consider the case and that they would ring her back, this did not happen. So after ringing them again and insisting… Read Full Review

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★☆☆☆☆

“No help in time of need”

Written on: 11/05/2013 by verntern (1 review written)

Saga Travel Insurance, supposedly offering peace of mind for the over 50's, is merely a front for the real insurers Great Lakes Reinsurance PLC and a claims centre 'First Assist'. I had genuine need for help to get home after becoming very ill on return from a cruise. The policy and telephone help from Saga was no use at all. I had to call on relatives to get me home from the port. The inference sent to me was that Saga Travel Insurance only covered emergencies out of the UK and not from home… Read Full Review

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